Jobs at Djinni

Hі! We are talanovyti agency — a recruitment agency by FRACTAL. 

Our team supports a fast-growing value retailer of Ukrainian origin, scaling across multiple European markets, in the search for a Deputy CMO. You will be accountable for the full lifecycle of company's global physical store network — from site identification and lease negotiation through to store opening, and from format concept development through to operational standards.

The company operates 1,800+ stores in Ukraine and 65+ stores in Romania, offering a broad assortment of household, personal care, and lifestyle products at compelling price points.

Hard Skills:
- Minimum 5 years of experience in retail store development, real estate, or network expansion within an international retail chain.
- Proven track record managing large-scale store rollout programmes — ideally 100+ store openings annually across multiple markets.
- Experience working at senior or director level, managing cross-functional teams and multi-country operations.
- Strong expertise in retail site economics, including: atchment analysis, footfall modelling, rent-to-sales benchmarking, investment appraisal.
- IRR / NPV modelling.
- Experience developing and scaling retail store formats, including: small format stores (100–200 sqm), medium format stores (400–600 sqm).
- Experience building or managing pipeline management systems with clear stage gates and conversion metrics.
- Proven ability to lead teams in fast-growing, entrepreneurial retail environments.
Preferred Background:
- Experience within European value retail or variety retail sectors, such as: Action, TEDi, Pepco, Mr.DIY, Normal, Primark, JYSK, or international mass-market retailers like IKEA, H&M, or Decathlon.
- Experience leading HQ-level functions, including setting global standards and rolling them out across multiple markets.
- Experience working across CEE or Eastern European markets.
- Track record of building or transforming store development functions from scratch.
- Knowledge of the Romanian or Bulgarian retail real estate market, including retail parks and regulatory environment.
- Experience working with Retail Park development, including landlord/developer relations, anchor tenant positioning, and tenant mix strategy.
Languages:
- English: minimum B2, ideally C1 — mandatory. Regular communication with the international leadership team.
- Romanian: a strong advantage for the Bucharest-based role, but not mandatory.

Key Responsibilities:

- Lead the global store development strategy across company's markets.
- Oversee the full store development lifecycle: site sourcing, feasibility analysis, lease negotiation, store design, construction coordination, and store opening.
- Manage large-scale store rollout programmes across multiple countries.
- Develop and scale store format strategies, including pilot testing and implementation of different formats.
- Ensure strong retail site economics, including catchment analysis, footfall modelling, rent-to-sales benchmarking, and investment evaluation.
- Implement structured pipeline management systems for store expansion (CRM or structured tracking with stage gates and conversion metrics).
- Collaborate cross-functionally with real estate, operations, finance, and marketing teams.
- Build and lead high-performing teams responsible for store development and network expansion.
- Establish and implement global standards and methodologies for store development across all markets.

What company offers:

- A pivotal senior leadership role with direct access to the CMO and strategic influence across company's global growth agenda.
- The mandate and resources to lead a large, globally-scoped Store Development function across multiple markets.
- Competitive compensation with performance-based incentives tied to expansion milestones, format performance, and pipeline KPIs.
- A dynamic, entrepreneurial environment with fast decision-making and flat leadership culture.
- The opportunity to shape the physical retail footprint of one of Europe's fastest-growing value retailers.
- Exposure to a multi-country retail group with operations across Ukraine, Romania, Bulgaria, and growing European markets.

Interested in taking on this challenge? We look forward to your application!

RankSector | Remote, EU time zones preferred | Full-time contractor

Compensation: €1,500 base + €750/month ramp guarantee for the first 2 months + uncapped commission

Realistic early OTE: €2,250–€4,000/month | High-performer OTE: €4,000–€7,500+/month

WHY THIS ROLE EXISTS

RankSector (part of ScaleValley companies) is an AI-powered growth platform helping agencies and businesses get discovered through AI search, organic content, and automated distribution. We're commercially pre-launch, founder-funded, and led by a repeat founder with two prior exits. The product, positioning, outbound stack, and partner economics are already built — we now need the first commercial operator to turn that into a revenue engine.

This is a hands-on early commercial operator role, not a "manage a team and make slides" job. You'll work directly with the founder to turn the existing product, outbound infrastructure, and partner offer into a repeatable revenue engine. You'll build lists, write cold email, run campaigns, recruit partners, take calls, close deals, and keep improving the system.

WHAT YOU'LL OWN

• Cold outbound to digital marketing, SEO, PPC, and web design agencies, plus adjacent B2B service businesses
• Partner and affiliate recruitment, especially agencies that can resell RankSector to their clients
• Campaign building using Instantly, Clay, Apify, warmed inboxes, enrichment workflows, and AI-agent playbooks
• Discovery calls with direct customers and white-label partners
• Closing direct customers and activating signed partners
• Partner follow-up through their first paying client
• Weekly written reporting on what's working and what should change

You won't be handed a perfect machine — you'll get infrastructure, fast founder support, and a clear commercial offer. Your job is to make it produce.

THE OFFER YOU'LL SELL

RankSector helps agencies and businesses create, publish, and distribute content that improves organic visibility across Google, ChatGPT, Claude, Gemini, and other AI/search discovery channels. Early affiliate partners earn 40% recurring commission; agencies can refer clients or white-label the product. You'll help sharpen the pitch as real market data comes in.

FIRST 90 DAYS

• First 30 days — Launch outbound campaigns to defined agency segments; recruit the first batch of qualified affiliate/reseller partners; book discovery calls; identify which ICPs, offers, and angles get replies; deliver a written recommendation on what to double down on.
• First 60 days — Build consistent pipeline from outbound and partner recruitment; close initial direct customers and/or activate first producing partners; improve copy, targeting, enrichment, and follow-up; create a repeatable partner onboarding process.
• First 90 days (targets) — 100–180 recruited partners; 10–18 producing partners or serious reseller opportunities; at least $5,000 in sourced MRR; a clear written growth playbook for the next stage.

Targets are formally reviewed at day 30 and recalibrated based on real campaign data. We care about revenue and producing partners, not vanity activity.

COMPENSATION

• Base: €1,500/month
• Ramp guarantee: €750/month minimum variable pay for the first 2 months (total pay won't drop below €2,250/month during ramp)
• Direct-close commission: 25% of direct-closed MRR
• Affiliate/partner-sourced commission: 10% of affiliate-sourced MRR
• Commission duration: paid on collected revenue for each account's first 12 months
• Upside: uncapped
• Base increase: doubles to €3,000/month after two consecutive months at or above $25,000 sustained sourced MRR

The two commission rates exist because affiliate-sourced revenue already includes the affiliate's own commission.

Example: Sourcing $4,000 direct-closed MRR + $6,000 affiliate-sourced MRR ≈ €1,500 base + $1,000 direct commission + $600 partner commission ≈ €3,100/month total (currency conversion dependent). As sourced MRR compounds, strong performers should reach €4,000–€7,500+/month.

Attribution is tracked via Stripe, Rewardful, and written CRM/source records — sourcing shouldn't become a debate.

HOW WE WORK

Async, fast, high ownership: no daily standups, weekly written updates, fast founder feedback, decisions turned around within 12 hours when possible, clear ownership of your number, direct access to product/positioning/pricing decisions, no corporate politics.

This is a contractor role. You invoice through your own company or equivalent. The agreement includes standard confidentiality, IP assignment for work created for RankSector, and a 12-month non-solicitation clause.

WHAT MAKES SOMEONE EXCELLENT IN THIS ROLE

You're likely a strong fit if you have hands-on cold email campaign experience; know tools like Instantly, Smartlead, Clay, Apollo, Apify, BuiltWith, StoreLeads, or similar; can write cold email that gets replies; understand enrichment, segmentation, deliverability, inbox rotation, and testing; are comfortable using AI tools/agents to move faster; can run discovery calls in fluent English; can sell to agency owners and B2B service businesses; think commercially in pipeline, CAC, conversion, payback, MRR, and activation; prefer written communication over meetings; are comfortable with performance-based upside; and can operate without being told every next step.

Affiliate, reseller, agency sales, SEO, SaaS, or white-label experience is a strong plus.

THIS IS NOT FOR YOU IF

You want a fixed corporate sales role with an existing pipeline; only want to manage people rather than do the work; need a detailed daily task list; avoid cold outbound; dislike performance-based pay; are uncomfortable selling before every process is perfect; prefer meetings over written updates; or think "growth" means only strategy, brand, or content.

HIRING PROCESS

1. Apply on Djinni — we review your profile, experience, and compensation expectations.
2. We'll request 3-5-minute Loom covering your experience
3. 30-minute call with the team — how you think about outbound, agencies, partners, compensation, and growth systems.
4. Paid work sample — €300 — build a small outbound campaign and record a mock discovery call from a sample brief. 
5. Decision within 48 hours — a clear yes/no with feedback.

Company Description

TDot Performance is one of Canada’s fastest-growing automotive e-commerce platforms, serving customers with a wide range of performance and aftermarket parts. The company has been recognized nationally for rapid growth, ranking 12th in Canada’s Profit Hot 50 in 2013. In 2016, TDot Performance achieved the #1 position in the Profit 500 as the fastest-growing retail company in Canada. This growth is driven by a focus on technology, customer experience, and a strong commitment to innovation in online retail.

Role Description

Senior Magento 2 Full-Stack Developer – Remote, Full-Time

We are seeking a highly experienced Senior Full-Stack Magento 2 Developer with strong architectural skills to help scale and evolve our e-commerce platform.

Key Responsibilities

• Design, develop, and maintain Magento 2 (Adobe Commerce) applications
• Architect scalable backend systems and APIs
• Develop and maintain frontend components and user experience
• Apply patches, upgrades, and performance optimizations
• Integrate Magento and microservices with external systems (ERP, APIs, etc.)
• Ensure system reliability, scalability, and maintainability

Requirements

• 5+ years experience as a Magento 2 Full-Stack Developer
• Proven expertise in PHP, JavaScript, HTML, CSS
• Strong experience with Magento Enterprise (Adobe Commerce)
• Demonstrated experience in system architecture and microservices design
• Experience building and consuming REST/GraphQL APIs
• Experience working with large and complex product catalogs
• Strong understanding of scalable, distributed systems
• Fluent in English (written and verbal)

Nice to Have

• Experience in the automotive aftermarket industry (vehicle fitment data is a plus)
• Magento (Adobe Commerce) certification
• Experience with Adobe Commerce Cloud
• Experience with AWS or similar cloud infrastructure
• Experience with automated testing
• Familiarity with Docker, Kubernetes, CI/CD pipelines

What We Offer

• 100% remote work
• Full-time position
• Work on a challenging, complex, and high-scale e-commerce system

Ideal Candidate

You are not just a developer—you are a problem solver and system thinker who can:

• Work within Magento today
• Design what comes next

• Design and build new backend services and systems using Go
• Develop and maintain internal services and tools to support product growth
• Lead projects and initiatives, from technical design to production deployment
• Collaborate closely with engineers, product managers, and infrastructure teams
• Oversee the full product delivery cycle: architecture, development, testing, and deployment
• Maintain technical documentation in Jira and Confluence
• Drive improvements in development processes and engineering culture

• Strong experience in backend programming and software development, with hands-on project work in Go
• Proven ability to build resilient and scalable applications, applying SOLID principles and modern architectural practices
• Hands-on experience with cloud services (AWS, GCP, or Azure)
• Experience of integration and management of MySQL, PostgreSQL databases
• Proficiency with Docker and containerization
• Experience building and maintaining CI/CD pipelines and automating deployments
• Strong Linux knowledge, confident in the command line, with cloud infrastructure experience
• Ability to write clear, high-quality technical documentation
• Experience working with Jira and Confluence
• Strong teamwork and self-management skills 

• Hands-on experience deploying applications to Kubernetes using Helm and GitOps 
• Familiarity with infrastructure-as-code tools (Terraform, Ansible, etc.)
• Knowledge of security best practices and DDoS protection
• Interest in learning and applying new languages and technologies

• Paid vacation and sick leave
• The opportunity to work in a dynamic, multicultural team of professionals driven by a shared passion for product innovation and real impact
• A flat structure with no micromanagement and full ownership of your work
• A remote-first culture with flexible working hours

⭐ About BetVam

BetVam is a licensed Ukrainian iGaming operator currently in the active launch phase and building its core business processes from the ground up. We are creating a modern betting and casino platform focused on long-term growth, excellent customer experience, operational excellence, and sustainable player value within a regulated market.

About the Role

We are looking for an experienced Head of Support to build, lead, and scale the entire Customer Support function for our new iGaming project at the pre-launch stage. This is a strategic leadership role responsible for defining the customer support vision, building high-performing teams, implementing best-in-class support processes, and ensuring exceptional player experience across all customer touchpoints. You will work closely with Product, CRM, Payments, Risk, Compliance, and Operations teams to create a world-class support organization that scales with the business.

Responsibilities

• Build and lead the Customer Support department from the ground up.
• Define the customer support strategy, operating model, KPIs, and service standards.
• Recruit, develop, and manage Team Leads, Support Leads, QA Specialists, Trainers, and Customer Support Agents.
• Establish scalable support processes, workflows, and quality assurance programs.
• Ensure excellent customer service across all communication channels, including Live Chat, Email, and Messaging platforms.
• Own customer satisfaction, response times, resolution times, and overall service quality.
• Monitor operational performance and drive continuous improvements through data analysis.
• Develop workforce planning, shift management, and resource allocation strategies.
• Handle high-level customer escalations and ensure timely resolution of critical issues.
• Collaborate closely with Product, CRM, Payments, Fraud, Risk, Compliance, VIP, and Marketing teams to improve the customer experience.
• Build reporting dashboards and present operational performance to senior management.
• Drive automation, AI solutions, self-service initiatives, and knowledge management.
• Ensure compliance with company policies, responsible gaming requirements, and regulatory standards.
• Support business growth by continuously optimizing customer support operations.

Requirements

• 4+ years of experience in Customer Support within the iGaming industry.
• At least 2 years of experience managing Customer Support Managers, Team Leads, or large support teams.
• Proven experience building or scaling customer support operations.
• Strong understanding of sportsbook, online casino, and player lifecycle.
• Experience managing multi-channel customer support operations (Live Chat, Email, Messaging, Social Media).
• Strong leadership, coaching, and organizational skills.
• Experience with customer support platforms such as Zendesk, Intercom, Freshdesk, LiveChat, or similar.
• Strong analytical skills with experience using KPIs, SLAs, CSAT, FRT, ART, and other support metrics.
• Experience managing customer escalations and service recovery.
• Ability to work in a fast-paced startup environment and build processes from scratch.
• English – business level

Nice to Have

• Experience launching a new iGaming brand or supporting a pre-launch project.
• Experience managing multilingual and 24/7 customer support operations.
• Knowledge of Responsible Gaming, AML, and KYC support processes.
• Experience implementing AI-powered customer support solutions and automation.
• Experience working with VIP Support teams.
• Familiarity with Jira, Confluence, Slack, Google Workspace, and workforce management tools.
• Experience managing outsourced or international customer support teams.

Company Offers

• Opportunity to build and lead the entire Customer Support function from the ground up.
• A key leadership role with significant influence on customer experience and operational strategy.
• Work on an exciting licensed iGaming project during its launch phase.
• High level of ownership, autonomy, and direct collaboration with senior leadership.
• Competitive salary package.
• Professional growth and long-term career development opportunities.
• Friendly, ambitious, and collaborative work environment.
• Modern office in Kyiv 

🌟 About the company

We are a fast-growing D2C brand with 7+ years on the market, specializing in high-quality pet products for caring pet parents across the US and Europe.

Our team of 50+ professionals operates across Amazon, Chewy, Walmart, and Shopify, building scalable, performance-driven brands focused on quality, consistency, and innovation.

We are currently looking for a Category Brand Manager (Amazon Private Label) who can turn data into growth and take ownership of product performance within a category.

⭐️ About the role

This is a performance- and ownership-driven role focused on managing and growing product performance on Amazon.

You will be responsible for optimizing listings, improving conversions, supporting product launches, and driving category-level growth through data-driven decisions and collaboration with PPC, creative, and marketing teams.

📍 Details

• Position: Category Brand Manager (Amazon Private Label)
• Number of openings: 1
• Employment type: Full-time, remote
• Salary: $2,000 – $2,500
• Experience: 3–5 years
• Languages:
  • English — Intermediate (B1–B2)
  • Russian — Upper-Intermediate (B2)
  • Ukrainian — Native

💼 Responsibilities

• Own product performance within assigned category
• Work closely with PPC team to improve KPIs and overall product growth
• Optimize pricing, promotions, coupons, and offers to increase conversions
• Manage new product launches with marketing and creative teams
• Improve listings, catalog structure, and content quality
• Conduct competitor and market analysis to identify growth opportunities
• Optimize listings for visibility, ranking, and conversion rate
• Use Amazon and third-party tools (Helium10, Amazon SQP, MyRealProfit, etc.) for analysis and decision-making
• Maintain communication with Amazon Seller Support and Account Managers on compliance and listing issues
• Contribute to process improvements and best practice documentation

💼 Requirements

• 2–3+ years of hands-on experience with Amazon Private Label
• Strong understanding of Amazon ecosystem (SEO, listings, PPC basics, CRO)
• Experience with Amazon analytics tools (Helium10, SQP, etc.)
• Strong Excel skills (reporting, dashboards, sales analysis)
• Experience with project management tools (Trello, Asana, Jira, etc.)
• Ability to work independently and in cross-functional teams
• Structured, analytical, and performance-driven mindset
• Ukrainian or Russian language required

🌱 Nice to have

• Experience with additional marketplaces (Shopify, Walmart, eBay, etc.)
• Experience with external traffic channels (influencers, paid social, affiliate marketing)

🎁 What we offer

• Real ownership of product/category performance
• Direct impact on business growth and KPIs
• Competitive salary
• Fully remote role (10:00–19:00 Kyiv time, 5 days/week)
• On-time monthly payments
• Paid vacation
• Learning & development support
• Fast-growing eCommerce environment with real career growth opportunities

💬 This role is for you if

You are analytical, proactive, and enjoy owning product performance while directly influencing growth in a fast-moving Amazon environment.

We are looking for a strong HR & Talent Acquisition Specialist to join a new iGaming project at the pre-launch stage. This is a hands-on role focused on building and maintaining strong HR operations while supporting business growth through effective recruitment. The ideal candidate has solid knowledge of Ukrainian labour legislation, enjoys working in a fast-paced environment, and can independently manage both HR administration and hiring activities.
⭐ About BetVam

BetVam is a licensed Ukrainian iGaming operator currently in the active launch phase and building its core business processes from the ground up. We are creating a modern betting and casino platform focused on long-term growth, excellent customer experience, operational excellence, and sustainable player value within a regulated market.

Location

Kyiv, Ukraine (Office-based)

Type

Full-time

What you’ll do (day to day)

HR administration

• Manage all HR administration in compliance with Ukrainian labor legislation.
• Advise managers on HR matters and Ukrainian labor law.
• Prepare and maintain employment documentation, contracts, amendments, and HR records.
• Ensure accurate employee onboarding, probation management, transfers, and offboarding.
• Maintain HR documentation and personnel files.
• Support compliance with internal HR policies and legal requirements.
• Coordinate employee leave, attendance, and HR documentation.
• Manage the full recruitment cycle for multiple positions.
• Source candidates through various recruitment channels.
• Conduct HR interviews and coordinate technical interview processes.
• Work closely with hiring managers to understand hiring needs and priorities.
• Prepare recruitment reports and maintain candidate pipelines.
• Support employer branding and recruitment initiatives.
• Contribute to improving HR processes as the company scales.

What you’ll need

• 3+ years of experience as an HR Manager, HR Generalist, or HR Business Partner.
• Strong practical knowledge of Ukrainian labor law and HR administration.
• Experience managing the full recruitment lifecycle.
• Experience preparing HR documentation and maintaining personnel records.
• Excellent organizational and communication skills.
• Ability to manage multiple priorities in a dynamic environment.
• Intermediate or higher English Business level
• Proficiency with Microsoft Office or Google Workspace.
• High level of responsibility, confidentiality, and attention to detail.
• Previous experience in the iGaming, IT, or tech industry.
• Experience working in a fast-growing startup or pre-launch environment.
• Familiarity with HRIS/ATS systems.

Nice to have

• Experience supporting performance management and employee engagement initiatives.
• Knowledge of HR reporting and HR process automation.

JetArt Games is a modern product company in the field of GameDev, creating innovative gaming solutions.
We develop high-performance gaming systems with flexible architecture and implement a full development cycle - from idea and R&D to architectural design, client logic, analytics and launch of the finished product.
Combining technological expertise, creative approach and modern engineering practices, we create a gaming experience focused on quality, stability and long-term development of the product.

With ambitious plans for growth and expansion into new international markets, we are actively scaling our operations.

We are looking for a Senior Slot Game Producer with a proven track record in the iGaming industry to lead the creation of high-quality, innovative slot experiences. If you have deep market knowledge, a strong creative vision, and are ready to own the direction of our slot portfolio - we want to hear from you.

Key Responsibilities:

• Own and drive the creation of new slot game concepts - from the first idea to post-launch performance analysis;
• Invent original mechanics and game features that stand out in a competitive market;
• Research and select trending features, bonus modes, and player engagement patterns;
• Define and maintain the creative and technical vision for each slot, in collaboration with game designers, math developers, artists, and audio teams;
• Regularly pitch and present concepts and progress updates to internal stakeholders and leadership;
• Playtest and review games in development, ensuring they meet or exceed product standards and player expectations;
• Be the go-to person for the team on all gameplay-related questions and decisions;
• Participate in certification documentation review and support test labs when needed;
• Help shape the long-term strategy and direction of our slot game portfolio.

Desired skills and requirements:

• 5+ years of experience as a Slot Game Producer, Product Owner, or Game Designer in a leading real-money slots company;
• A portfolio of successful live slot games with measurable market impact (high revenue, retention, or visibility);
• Deep knowledge of slot game mechanics, math models, art styles, UX, sound, and animation workflows;
• Strong understanding of current slot trends across different regions and platforms (mobile, web, land-based);
• Confident in market analysis and competitor benchmarking to generate relevant and creative product ideas;
• Excellent project management and presentation skills - able to clearly communicate game vision and rationale to both creative and technical teams;
• Fluent English - both written and spoken.
   

What we offer:

• Lack of bureaucracy in decision-making processes and the ability to directly influence the product/project.
• Competitive salary aligned with the IT/iGaming market and a comprehensive social package (medical insurance, gym membership compensation, lunch delivery reimbursement, etc.).
• Comfortable office in Kyiv (walking distance from Vasylkivska metro station);
• Paid vacation — you will have 18 working days of paid vacation and 5 extra days off - wedding, birth of a child, unforeseen events, etc.;
• Referral bonus — we truly value it when team members refer friends, and we offer a bonus for recommending trustworthy candidates.
• Relocation support — changing your city of residence often comes with added expenses, and our relocation bonus helps you navigate this transition stress-free.

Role Overview:

We are looking for an experienced Senior Front-End Developer with strong proficiency in JavaScript and extensive expertise in React and Angular. The primary responsibility of the candidate will be to develop the UI of our product alongside a team of seasoned professionals.

Key Responsibilities:

• Developing web applications and ensuring they adhere to high-quality standards and best practices;
• Developing reusable components and front-end libraries to streamline future development efforts;
• Optimising components for maximum performance across various browsers and devices;
• Writing and maintaining unit tests to ensure code reliability and application stability;
• Upholding and enhancing code quality by following established coding standards and practices;
• Communicating and collaborating with team members to drive project success and foster a productive work environment.

Required Skills & Experience:

The ideal candidate will have 4+ years of experience as a Front-End Developer and demonstrate proficiency in:

• Strong understanding of pure JavaScript and extensive experience with TypeScript;
• Solid understanding of Design Patterns;
• Proficiency in React and Angular 2+ frameworks (minimum two years of experience with each);
• Familiarity with React-related libraries such as ReactQuery, React Hooks, Zustand, Ant Design, and Material Design;
• Knowledge and experience with build tools like Webpack and Vite;
• Professional-level proficiency with Git, including branching strategies and collaborative workflows;
• Experience with unit testing frameworks (e.g., Jest, React Testing Library);
• Upper-intermediate level of English proficiency.

The company guarantees you the following benefits:

• Global Collaboration: Join an international team where everyone treats each other with respect and moves towards the same goal;
• Autonomy and Responsibility: Enjoy the freedom and responsibility to make decisions without the need for constant supervision;
• Competitive Compensation: Receive competitive salaries reflective of your expertise and knowledge as our partner seeks top performers;
• Remote Work Opportunities: Embrace the flexibility of fully remote work, with the option to visit company offices that align with your current location;
• Flexible Work Schedule: Focus on performance, not hours, with a flexible work schedule that promotes a results-oriented approach;
• Unlimited Paid Time Off: Prioritise work-life balance with unlimited paid vacation and sick leave days to prevent burnout;
• Career Development: Access continuous learning and career development opportunities to enhance your professional growth;
• Corporate Culture: Experience a vibrant corporate atmosphere with exciting parties and team-building events throughout the year;
• Referral Bonuses: Refer talented friends and receive a bonus after they successfully complete their probation period;
• Medical Insurance Support: Choose the right private medical insurance and receive compensation (full or partial) based on the cost;
• Flexible Benefits: Customise your compensation by selecting activities or expenses you'd like the company to cover, such as a gym subscription, language courses, Netflix subscription, spa days, and more;
• Education Foundation: Participate in a biannual raffle for a chance to learn something new unrelated to your job as part of your commitment to ongoing education.

Interview process:

• HR Interview with the Recruiter;
• A technical interview to assess your skills and abilities;
• A final 1.5-hour interview to gauge your fit with our culture and working style.

If you find this opportunity right for you, don't hesitate to apply or get in touch with us if you have any questions!

Role Overview:
Our client is looking for a DevOps professional with a strong growth mindset to help evolve and optimise the large-scale infrastructure. You’ll collaborate closely with development and DevOps teams, contribute to improving clients' existing systems, and help design new solutions in a dynamic environment that supports innovation and professional growth. You’ll be working with a complex ecosystem that includes 6+ AWS organisations, 30+ AWS accounts, and over 600 applications, where your ideas and contributions will have real impact.

Key Responsibilities:

• Collaborating with the development team;
• Reviewing the current infrastructure and planning improvements;
• Mitigating incidents, if needed;
• Collaborating with the DevOps team to make our client's team excellent;
• Brainstorming on new solutions/architecture.
   

Required Skills & Experience:

• 5 years of DevOps engineering experience. Experience working as a part of a central DevOps team - responsible for complex projects or several projects, would be a good fit;
• Proven technical troubleshooting skills;
• Experience in managing WEB projects, hands-on experience with typical web components and approaches;
• Experience in passing/maintaining compliance (optional);
• Hands-on experience with typical web components and approaches;
• Security practices;
• A sense of ownership;
• Data-driven decisions;
• Solving the root cause, not the symptoms;
• Self-learning (for the project and necessary skills);
• Upper-intermediate proficiency in English.
   

To be confident with a tech stack like:

• IaC (infrastructure as a code): ArgoCD (or Flux) Helm, Terraform (Terragrunt), Ansible (we are migrating to Docker/Helm);
• Cloud platforms: AWS;
• Containers: Kubernetes, Docker;
• Database operations: mostly PostgreSQL (but experience with any of the major databases could help);
• Experience with CI/CD configuration: GitLab pipelines;
• Programming language: ability to read some code in case of debugging or writing a simple script (Python, Ruby, PHP, NodeJS);
• Experience working/setting up monitoring solutions: any of the spread ELK, Prometheus, Victoriametrics, etc.
• Must have confidence in Linux / Networking, the ability to troubleshoot, and an understanding of HTTP interaction.
   

The company guarantees you the following benefits:

• Global Collaboration: Join an international team where everyone treats each other with respect and moves towards the same goal;
• Autonomy and Responsibility: Enjoy the freedom and responsibility to make decisions without the need for constant supervision;
• Competitive Compensation: Receive competitive salaries reflective of your expertise and knowledge as our partner seeks top performers;
• Remote Work Opportunities: Embrace the flexibility of fully remote work, with the option to visit company offices that align with your current location;
• Flexible Work Schedule: Focus on performance, not hours, with a flexible work schedule that promotes a results-oriented approach;
• Unlimited Paid Time Off: Prioritise work-life balance with unlimited paid vacation and sick leave days to prevent burnout;
• Career Development: Access continuous learning and career development opportunities to enhance your professional growth;
• Corporate Culture: Experience a vibrant corporate atmosphere with exciting parties and team-building events throughout the year;
• Referral Bonuses: Refer talented friends and receive a bonus after they successfully complete their probation period;
• Medical Insurance Support: Choose the right private medical insurance and receive compensation (full or partial) based on the cost;
• Flexible Benefits: Customise your compensation by selecting activities or expenses you'd like the company to cover, such as a gym subscription, language courses, Netflix subscription, spa days, and more;
• Education Foundation: Participate in a biannual raffle for a chance to learn something new unrelated to your job as part of your commitment to ongoing education.
   

Interview process:

• HR Interview with the Recruiter;
• 1st stage of technical interview (1 h) to assess your practical hard skills;
• 2nd stage of technical interview (1 h) to assess your theoretical skills;
• A 1-hour Final interview with the team.
   

If you find this opportunity right for you, don't hesitate to apply or get in touch with us if you have any questions!

Tango is a successful, market leader, a live-streaming Platform with 450+ Million registered users, in an industry projected to reach $240 BILLION in the next couple of years. 

The B2C platform, based on the best-quality global video technology, allows millions of talented people around the world to create their own live content, engage with their fans, and monetize their talents.

Tango live stream was founded in 2018 and is powered by 500+ global employees operating in a culture of growth, learning, and success!

The Tango team is a vigorous cocktail of hard workers, creative brains, energizers, geeks, overachievers, athletes, and more. We push the limits to bring our app from “one of the top” to “the leader”. 

The best way to describe Tango's work style is not to use the word “impossible”. We believe that success is a thorny path that runs on sleepless nights, corporate parties, tough releases, and of course our users' smiles (and as we are a LIVE app, we truly get to see our users all around the world smiling right in front of us in real-time!).

Responsibilities

• Own corporate identity in Okta: user lifecycle, group-based access, SSO/SAML/SCIM app integrations, MFA, and automated joiner-mover-leaver flows.
• Own and evolve the corporate network across offices: LAN/WiFi, switching, routing, VLAN segmentation, DHCP/DNS, and VPN — design, configuration, and L3 troubleshooting.
• Own FortiGate firewalls: policy, segmentation, and VPN, in partnership with security.
• Own the corporate GCP footprint: IAM, PAM, VPC and cloud networking, firewall rules, and the services backing corporate tooling.
• Administer Google Workspace at the org level.
• Use GitLab as the backbone for configuration-as-code, CI/CD, and IaC: manage repos and pipelines for IT automation.
• Build automation that removes manual work and JML toil: scripting (Bash, Python) and API integration across Okta, Google Workspace, JSM, and GCP.
• Author the runbooks and configuration-as-code that onsite engineers operate from
• Provide L3 escalation for identity, network, cloud, and SaaS issues the onsite tier cannot resolve.
• Configure MDM
• Keep technical documentation current.

Requirements

1. 4+ years in infrastructure / systems / network engineering, ideally at a cloud-native company.

• Strong networking — hands-on design and troubleshooting of LAN/WiFi, switching, routing, VLANs, DHCP/DNS, and VPN.
• Okta hands-on: user lifecycle, SSO/SAML/SCIM integrations, MFA.
• GCP: IAM and cloud networking (VPC, firewall rules, routing).
• Google Workspace administration.
• GitLab: repositories, CI/CD pipelines.
• IaC workflows (terraform).
• Demonstrable automation/scripting (Bash, Python) with real examples you can walk us through.
• Good security instincts: credential hygiene, segmentation, patching urgency, incident discipline.
• Functional English — enough to coordinate with the global team and document your work clearly. Writing polish can lean on AI tooling; what matters is that your documentation and updates are accurate and understandable.
   

Nice to have

• Jamf / Intune MDM
• Certificate-based access: SCEP, LDAP, RADIUS.
• FortiGate hands-on: policy, VPN, and segmentation.
• ZTNA (Zero Trust Network Access) concepts and rollout experience.
• AI-assisted IT operations — building tier-0 deflection in JSM/Slack, ticket triage/summarization, or agentic runbooks.
• HRIS-driven identity automation.

An international product company is looking for an experienced VoIP Tech Support Engineer to own business-critical communication systems powering customer interactions.

You'll work with cloud telephony providers, messaging platforms, APIs and automation while ensuring high availability and reliability across all communication channels.
 

Responsibilities

• Administer cloud telephony platforms (Twilio, Vonage, Voximplant or similar)
• Configure SIP trunks, routing rules, IVR, call queues and forwarding logic
• Support voice, SMS, email and WhatsApp communication channels
• Monitor service quality, spam reputation and delivery performance
• Investigate incidents using logs and provider tools
• Build integrations using REST APIs, JSON, Webhooks and WebSockets
• Collaborate with software engineers on new communication features
• Improve operational efficiency through automation
   

Requirements

• Strong knowledge of SIP, VoIP and IP telephony
• Experience with cloud communication providers
• Understanding of call routing and telecom infrastructure
• Experience troubleshooting production systems
• Comfortable reading logs and working with APIs
• Upper-Intermediate English or higher
   

Bonus

• WhatsApp Business API
• Email infrastructure
• SQL
• AI tools
• Experience in fast-growing startups

We are looking for a Junior Player Support Specialist to join the customer support team of an international iGaming platform. We're looking for specialists with either English (B2+) OR French (B2+) language skills. Both languages are NOT required.

The ideal candidate has previous experience in customer support, understands how to communicate with customers in a structured and professional way, and is comfortable working with internal procedures, escalation rules, and support tools.

Experience in iGaming, fintech, payments, crypto, or other high-volume digital services will be considered a strong advantage.

Key Responsibilities

• Provide customer support via live chat, email/tickets, and other approved communication channels.
• Handle standard player requests related to:
  • account registration;
  • login and account access;
  • profile and account settings;
  • verification/KYC;
  • deposits and withdrawals;
  • bonuses and promotions;
  • game-related questions;
  • basic technical issues.
• Use internal tools, back-office systems, macros, and knowledge base materials to resolve customer cases.
• Collect and verify relevant information before escalating complex cases.
• Escalate payment, withdrawal, verification, technical, responsible gambling, complaint, or security-related cases according to internal procedures.
• Maintain accurate case documentation, tagging, and internal notes.
• Follow approved tone of voice, communication standards, and response quality requirements.
• Maintain confidentiality when working with customer data and internal information.
• Report recurring issues, unclear customer flows, and potential product or operational problems to the relevant internal stakeholders.

• Support updates to internal and customer-facing knowledge materials when required.

   

Requirements

• 1–2 years of experience in customer support.
• Experience in iGaming, fintech, crypto, payments, e-commerce, SaaS, or another digital product is an advantage.
• Understanding of standard support processes: ticket handling, escalation, SLA, internal notes, and customer communication standards.
• Ability to communicate clearly, politely, and professionally in written form.
• Ability to work with structured procedures, templates, and internal documentation.
• Strong attention to detail.
• Ability to remain calm and professional in difficult customer situations.
• Readiness to work with repetitive requests and follow strict internal processes.
• Basic understanding of deposits, withdrawals, KYC, bonuses, or online payment flows is an advantage.

• Experience with support tools such as Zendesk, Intercom, Freshdesk, LiveChat or similar systems is an advantage.

   

Language Requirements

• English: B2 or higher — mandatory
• French: preferred
• Strong written communication skills are required, as the role is primarily focused on written customer support.
• Ability to communicate clearly, professionally, and accurately with international customers.

• Ukrainian: fluent/native for internal communication.

   

Work Schedule

• Shift-based schedule within 08:00–24:00 UTC+3.
• Exact shifts will be agreed separately.
• Evening and weekend shifts may be included.
• Flexibility during operational peak periods may be required.

We're hiring a Telecommunication Engineer to join a fast-growing UK product company building an AI-powered platform used by thousands of customers.
 

This is a hands-on engineering role where you'll own the company's communication infrastructure across voice, messaging, email, and WhatsApp channels while working closely with product and engineering teams on new features and integrations.
 

What you'll do

• Own and improve VoIP, SIP, SMS, email and WhatsApp communication infrastructure
• Configure and maintain providers such as Twilio, Vonage, Voximplant and similar platforms
• Design and optimize inbound/outbound call routing, IVR, transfers, recordings and business-hour logic
• Build integrations using REST APIs, webhooks and WebSockets
• Troubleshoot production issues across telephony and messaging channels
• Work closely with developers, QA and product managers during releases and incident resolution
• Support migration of newly acquired businesses into a unified communication platform
• Automate repetitive operational processes using scripts and AI tools
   

We're looking for

• Experience with VoIP, SIP, trunks and telephony routing
• Hands-on experience with Twilio, Vonage, Voximplant or similar providers
• Ability to troubleshoot production telecom issues
• Experience working with APIs, JSON, logs and webhooks
• Strong English communication skills
   

Nice to have

• WhatsApp Business API
• Email deliverability
• SQL
• Contact center platforms
• UK telecom experience

We are looking for a Middle Player Support Specialist to join the customer support team of an international iGaming platform. Please note: This role requires proficiency in either English (B2+) or French (B2+). You do not need to be fluent in both languages.

The role is focused on handling standard and non-standard player requests, supporting junior team members during daily operations, ensuring accurate case documentation, and escalating complex cases according to internal procedures.

This position is suitable for a support specialist with solid experience in customer communication, structured support operations, and digital products. The specialist should be able to work independently, maintain high communication standards, and contribute to stable daily support operations.

Key Responsibilities

• Provide professional customer support via live chat, email/tickets, and other approved communication channels.
• Handle standard and non-standard player requests related to:
  • account registration;
  • login and account access;
  • profile and account settings;
  • verification/KYC;
  • deposits and withdrawals;
  • bonuses and promotions;
  • game-related questions;
  • transaction history;
  • basic technical issues;
  • account restrictions and escalations.
• Work with internal tools, back-office systems, CRM/helpdesk platforms, macros, and knowledge base materials.
• Analyze customer cases and collect all required information before escalation.
• Escalate payment, withdrawal, verification, responsible gambling, complaint, security, fraud-related, or technical cases according to internal procedures.
• Support junior agents during shifts by helping with complex questions, unclear cases, and correct escalation logic.
• Ensure accurate case tagging, internal notes, and customer communication history.
• Monitor recurring customer issues and report potential product, payment, technical, or operational problems.
• Assist with improving internal procedures, macros, customer-facing articles, and internal knowledge base materials.
• Maintain high standards of written communication, accuracy, confidentiality, and customer care.
• Follow SLA, quality, escalation, and tone-of-voice requirements.

• Participate in team meetings, case reviews, and operational feedback sessions when required.

   

Requirements

• 3–5 years of experience in customer support within a digital product, online service, fintech, e-commerce, SaaS, gaming, or similar environment.
• Experience handling both standard and non-standard customer cases.
• Understanding of core support operations, including:
  • ticket handling;
  • live chat communication;
  • escalation logic;
  • SLA discipline;
  • internal notes;
  • case tagging;
  • customer communication standards.
• Experience working with CRM, helpdesk, back-office, ticketing, or similar support tools.
• Ability to communicate clearly, professionally, and accurately in written form.
• Ability to handle sensitive or dissatisfied customers in a calm and structured manner.
• Ability to follow internal procedures, approved wording, and escalation rules.
• Strong attention to detail when documenting cases and customer interactions.
• Good problem-solving skills and ability to keep structure in unclear situations.
• Ability to support junior team members during daily operations.

• High level of responsibility, confidentiality, and ownership of assigned tasks.

   

Nice to Have

• Previous experience in iGaming, online casino, sportsbook, betting, fintech, payments, or crypto support.
• Experience working with tools such as Zendesk, Intercom, Freshdesk, LiveChat or similar systems.
• Experience mentoring junior support agents or assisting with onboarding.
• Experience contributing to:
  • SOPs;
  • macros;
  • internal documentation;
  • customer-facing articles;
  • knowledge base materials.
• Basic understanding of responsible gambling, fraud indicators, chargebacks, or payment-risk escalation logic.
• Experience working in high-volume or shift-based support environments.

• Ability to provide useful operational feedback for process, product, and knowledge base improvements.

   

Work Schedule

• Standard 5/2 work schedule.
• Exact working hours to be agreed separately based on operational needs.
• Flexibility may be required during launch periods, operational peaks, incidents, or increased support volume.

• Occasional evening or weekend involvement may be required for escalations, handovers, or urgent operational matters.

   

Language Requirements

• English: B2+ required; C1 preferred.
• French: preferred and considered a strong advantage.
• Strong written communication skills are required, as the role involves handling non-standard customer cases, escalations, and detailed explanations.
• Ability to explain payment, verification, bonus, technical, and account-related matters clearly and professionally.
• Ability to adapt communication style depending on customer situation, case sensitivity, and internal escalation requirements.
• Ability to read and work with English-language internal documentation, procedures, tools, and product materials.
• Ukrainian: fluent/native for internal communication.