Jobs at Djinni

• Project Description:

  We are developing a platform that supports client onboarding for a global financial institution. This platform manages onboarding requests as they progress from clients through sales, operations, and downstream processing functions. Its functionality is divided into business process management, business rules and workflow configuration, reporting and dashboards, and workload management—such as work prioritization, SLA management, and notifications.
  
  Technically, the solution incorporates a BPM engine, rules engine, reporting engine, and metadata configuration components. Most of these are accessible through user-facing web applications. The platform serves both external and internal users and is mission-critical as part of the client experience enhancement roadmap.

• Responsibilities:

  - Communicate directly with client-side BAs, POs, and end users
  - Elicit, elaborate, and document business and functional requirements
  - Develop UI mockups for features
  - Prepare test cases for features
  - Conduct early acceptance testing
  - Investigate data discrepancies
  - Facilitate and coordinate demos for end users

• Mandatory Skills Description:

  The role requires extensive expertise in system analysis and business analysis, demonstrated by over five years of relevant professional experience. The candidate should possess a strong analytical mindset and a thorough understanding of various methodologies for formulating requirements. Practical experience within the banking client onboarding domain is essential, coupled with the ability to analyze integration interfaces such as REST APIs and JSON formats.
  
  Hard skills:
  - Proven background in system and business analysis with practical knowledge of requirement formulation techniques
  - Domain-specific experience in banking client onboarding processes
  - Proficiency in analyzing technical integration interfaces (e.g., REST API, JSON)
  - Advanced Excel skills for data analysis and reporting
  - Fluency in English (C1 level), both spoken and written
  
  Soft skills:
  - Excellent communication abilities to effectively convey complex information
  - Self-driven and capable of working independently without supervision

• Nice-to-Have Skills Description:

  - Familiarity with agile software development methodologies, enabling effective collaboration in iterative project environments.
  - Proficient in SQL, allowing for efficient data querying and manipulation.

• Languages:
  • English: C1 Advanced

About EVIQO

EVIQO is one of the fastest-growing smart EV charging brands in the US residential market, serving customers across the US, Canada, and Europe soon.

We are already among the Top-5 market leaders in the US in our segment and continue scaling rapidly.

Our mission is to build a category-defining EV charging brand that competes with major players like Tesla, ChargePoint, and Autel.

Our core product is a premium Level 2 smart home EV charger combined with a mobile app and software platform that allows users to monitor and remotely control charging, manage and optimize energy consumption, automate charging sessions, and reduce electricity costs.

With up to 50 Amps of charging power, strong hardware positioning, premium customer experience, and a powerful D2C + Amazon growth engine, we are building much more than just a charger - we are building a scalable international brand.

We operate at the intersection of hardware, software, IoT, e-commerce, D2C, and international growth.

About the Role

EVIQO is looking for a Head of Customer Support to lead and further develop the company’s customer support function.

This person will be responsible for the overall support strategy, team performance, service quality, operational efficiency, and continuous improvement of the customer experience. The role requires a balance of strategic leadership, data-driven decision-making using AI and automations, and the ability to take ownership of complex customer and operational challenges.

Key Responsibilities

• Define and execute the customer support strategy in line with the company’s growth and product goals.
• Keep the required product reviews rating.
• Lead, develop, and support the customer service team.
• Establish service standards, performance expectations, escalation procedures, and quality-control processes.
• Continuously improve support workflows, internal procedures, and customer-facing resources, including knowledge base.
• Oversee the development and effective use of ticketing, communication, reporting, and knowledge-management systems.
• Monitor key support metrics, analyze customer trends, and provide actionable insights to company leadership.
• Ensure complex and high-priority customer cases are handled effectively.
• Represent the Voice of the Customer and collaborate with Product, Engineering, Operations, and other teams.
• Identify opportunities for automation, AI implementation, and customer self-service.
• Ensure the support function remains scalable as the company, product range, and customer base grow.

Requirements

• Previous experience leading a customer support team.
• 5+ years of experience in Customer Support, Customer Experience, or Support Operations.
• Hiring experience.
• Deep experience in Zendesk. Strong understanding of ticketing systems, support workflows, knowledge bases, and customer communication channels.
• Experience in AI automations in Customer Support.
• Experience building, scaling, or significantly improving support processes.
• Ability to work with operational data, define KPIs, and turn analysis into practical improvements.
• Strong leadership, communication, and problem-solving skills.
• Ability to collaborate effectively with technical and non-technical teams.
• Fluent written and spoken English.
• High level of ownership, independence, and sound judgment.

Nice to Have

• Experience supporting hardware, IoT, consumer electronics, SaaS, or another technically complex product.
• Experience with EV charging or automotive products.
• Familiarity with AI-powered customer support, automation platforms, APIs, or system integrations.
• Experience supporting customers in the US and Canadian markets.
• Experience in e-commerce or direct-to-consumer businesses.

What Success Looks Like

• Constant 4.8-stars rating on Amazon.
• A well-organized and scalable customer support function.
• Consistently high service quality and customer satisfaction.
• Clear performance visibility through meaningful metrics and reporting.
• A strong, independent, and continuously developing support team.
• Effective collaboration between Support and other company departments.
• Measurable improvements through better processes, technology, automation, and customer insights.

Why Join EVIQO

• Work in a fast-growing international product company.
• Make a direct impact on business growth.
• Freedom to take ownership and implement ideas.
• Competitive compensation and growth opportunities.
• Fully remote work format.
• Working schedule: 10:00–19:00 (Kyiv time), including a 1-hour lunch break.
• 15 working days of paid vacation per year (available after 6 months of employment).
• 5 paid sick days without medical certificates.
• Sports and professional development compensation after successful completion of the probation period.

We are looking for a Junior Business Analyst to support our outbound B2B business development and modern online marketing activities and help identify new business opportunities across international markets. This role is a strong fit for someone who combines hands-on lead generation experience with strong analytical, logical, and creative thinking abilities. While at least one year of relevant experience is required, we place significant emphasis on your ability to learn quickly, which we consider more important than actual experience, as well as the ability to generate ideas, creatively evaluate different approaches, identify and reason about potential challenges, and make sound, data-driven judgments and assumptions. For us, relevant abilities and potential are much more important than previous work experience.
 

Requirements:
 

• At least 1 year of experience in B2B Lead Generation, Sales Development, Business Development, or a similar/relevant role(s).
• Very strong logical and analytical skills, with the ability to brainstorm, evaluate, and reason about ideas, approaches, and experiments in a data-driven way to determine which are most likely to be effective and why.
• Strong brainstorming and creative problem-solving, logical/analytical abilities. You should be comfortable generating multiple ideas and logically assessing their potential.
• Very strong organizational skills and the ability to manage multiple priorities in a fast-paced environment. You should be comfortable adapting and frequently reprioritizing as needed, as we receive new information or decisions.
• Strong written English communication skills. Advanced spoken or presentation skills are NOT essential, as the role does not involve external sales calls unless you want to take them on.
• Experience with B2B cold email outreach and/or B2B LinkedIn prospecting, preferably using creative approaches, in an analytical, data-driven way.
• Strong attention to detail, precision, and accuracy.
• Experience using outbound automation tools such as Apollo, LinkedIn Helper, Woodpecker, Lemlist, or similar platforms.
• Experience generating B2B leads and building prospect pipelines.
   

Nice to Have:
 

• Strong interest in and willingness to grow in modern sales and marketing.
• Affinity for analytics, logical reasoning, numbers, precision, technology, and attention to detail.
• Academic background or track record demonstrating strong performance, ideally from a top business, mathematics, physics, IT, technology, or similar university.
• Experience working with international clients or prospects, particularly in the US, UK, Western Europe, Nordics, Canada, Singapore, Australia, or similar markets.
• Experience in software/technology, recruitment, marketing agencies, or professional services.
• Understanding of IT services and technology-related industries.
• Previous experience with modern online marketing channels and tools, even at an introductory level, such as SEO, GEO/LLM SEO, Reddit, or similar.
• Basic HTML/CSS or other technical skills.
• Previous experience working directly with senior sales or marketing professionals, directors, founders, or other decision-makers.
• A dynamic personality and an interest in working in a fast-paced environment. 
   

Responsibilities:
 

• Brainstorm creative ideas for new sales and marketing channels, initiatives, and experiments.
• Analyze and evaluate sales and marketing ideas, experiments, and approaches, using logical reasoning and available data to determine what is likely to be effective.
• Identify and research potential B2B clients and execute outreach campaigns to generate new business opportunities.
• Execute outbound campaigns across B2B sales channels, including LinkedIn and email, as well as creative inbound marketing channels.
• Generate qualified leads and schedule meetings for the sales team.
• Maintain CRM records and prospect databases and handle related sales administration/organization, including agreement processing, follow-ups, and written communication with prospects and clients.
• Conduct written negotiations with prospects and clients when required, mostly via emails/IMs.
• Run multiple sales and marketing initiatives simultaneously, closely monitor their performance, and adapt or improve them based on market feedback and input from the founding team.
• Support marketing activities including SEO, GEO, Reddit ranking, keyword research, link building, and similar initiatives. We use Ahrefs and a range of other modern marketing tools.
• Perform basic technical tasks related to marketing and sales activities, including WordPress and HTML changes or configuration of differnt/similar kind.
• Support ongoing business development and lead generation initiatives.
• Work directly with company management and collaborate across departments.

What We Offer:
 

We’ll provide extensive training, particularly in modern B2B sales/lead generation and marketing. You’ll work directly with the founding team, which provides a significant opportunity to learn and grow. At the same time, this requires strong organizational skills, attention to detail, adaptability, and effective communication. You’ll be working alongside a team of high performers in a fast-paced environment, with plenty of opportunities to take on new responsibilities and develop your skills.

We are a fast-growing AI-powered SaaS company serving thousands of customers across more than 140 countries and helping millions of users improve productivity every day. Our innovative Service Management platform is transforming how organizations operate worldwide.

We’re looking for a tech-savvy Product Manager to drive the next wave of innovation in our AI-powered platform. In this role, you’ll act as the bridge between engineering teams and customers, ensuring our products not only meet technical requirements but also deliver exceptional value and user experience.

What you will do:
 

• Develop and manage the product roadmap, working with engineering, design, sales, and customer success.
• Lead the full product lifecycle: research, planning, specs, launch, and iteration.
• Talk to customers and analyze usage data to understand needs and pain points.
• Prioritize features and improvements based on business goals and user impact.
• Write clear specs and user stories, and help guide the team through delivery.
• Stay up to date on SaaS, ITSM, and AI trends, and bring new ideas to the table.
• Measure product success and adjust plans as needed.

Requirements:
 

• 5+ years as a Product Manager, ideally in B2B SaaS with a large user base.
• Experience working with technical teams and understanding enterprise software.
• Comfortable working with AI/ML or data-driven products.
• Strong communication skills- you can explain complex topics simply.
• Experience with agile product development and cross-team collaboration.
• An analytical mindset: You use data to make decisions.
• Bachelor’s degree in Computer Science, Engineering, Business, or relevant experience.

We are looking for a CRM Manager to join our team and take ownership of CRM and retention activities for an assigned player portfolio.

HOW YOU WILL MAKE AN IMPACT

• Plan and execute CRM activities within the promotional calendar.
• Build and launch campaigns in Smartico and Customer.io, including segmentation, campaign mechanics, and trigger-based scenarios.
• Manage communications across email, push notifications, inbox, CMS, and pop-ups.
• Build and maintain customer lifecycle and retention journeys.
• Develop and optimize reactivation and anti-churn campaigns.
• Prepare campaign copy with the help of AI tools and adapt it manually to the target audience and communication channel.
• Analyze campaign performance and regularly report on results for your portfolio.
• Evaluate bonus mechanics not only by reach and engagement, but also by their impact on retention and cohort performance.
• Plan and analyze A/B tests for offers and copy.
• Review and validate segmentation logic before campaign launches.
• Regularly audit and optimize existing segments and database logic.
• Identify communication overlaps, outdated segments, and other database quality issues.
• Use both proactive and reactive retention approaches based on customer behavior and campaign results.
• Analyze affiliate traffic and develop dedicated communication and bonus flows for affiliate-acquired customers.
• Coordinate tasks with other teams when required.
• Handle operational CRM tasks in alignment with the Team Lead and current workload.
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Hands-on experience with Smartico and Customer.io.
• Strong understanding of customer segmentation, lifecycle management, retention, and bonus mechanics.
• Experience with A/B testing and campaign performance analysis.
• Experience creating anti-churn and reactivation campaigns.
• Strong analytical skills, including cohort analysis and working with BI tools.
• High attention to detail and the ability to critically evaluate segmentation logic and campaign mechanics.
• English — Intermediate/Upper-Intermediate or higher, sufficient for copywriting and working with documentation.
• Ability to work independently, prioritize tasks, and take ownership of your CRM portfolio.
   

Would Be a Plus

• Experience working with affiliate traffic and building dedicated CRM flows.
• Understanding of customer psychology and behavioral patterns in the gambling industry.
• Experience with GlockApps, Folderly, or Google Postmaster Tools.
• Knowledge of HTML/CSS.
• Experience working with additional CRM/CDP or marketing automation platforms.
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We take great pride in our five leading brands, two of which have a long-standing reputation in the industry—one has been successfully operating for 12 years, and the other for 5. Our wealth of experience and innovative approach have made us a leader in the gambling industry.

Our team is our greatest asset—comprising talented, passionate professionals who bring together years of expertise across different sectors. We foster a culture of collaboration and creativity, where every member plays a crucial role in driving the company's success.

As a forward-thinking company built on the knowledge and experience of industry experts, we are committed to continued growth and shaping the future of gambling. Join us in this exciting journey!

🔍 Key Responsibilities:

• Managing player retention strategies (basic, bonus management experience is important here), including the development and implementation of bonus programmes.
• Formation and optimisation of business processes in the marketing department.
• Analysis of player behaviour and development of personalised offers to increase loyalty.
• Managing operational marketing, including planning and execution of marketing campaigns.
• Implementing and managing marketing automation tools.
• Monitoring and analysing key performance indicators (KPIs) to evaluate the effectiveness of CRM campaigns.
• Analysing market trends and competitive landscape to identify growth opportunities.
• Coordinating with other departments to ensure marketing efforts are aligned.
   

🔍 Your Profile:

• Experience in managing bonus programmes and player retention strategies.
• Strong understanding of CRM systems and analytics tools.
• Experience in a senior marketing role, preferably in the gaming industry.
• Excellent communication and organisational skills.
• Ability to work in a fast-paced environment and adapt to new challenges.
• Excellent analytical and strategic skills.
• Ability to effectively manage a team and inspire employees.
• Experience working with data and analytics to make informed decisions.
• Experience with marketing automation and analytics tools
   

🌐 We offer:

• Working with gambling industry experts;
• Competitive salary in $,and  package of benefits (annual leave 21 days, paid sick leave etc)
• Fully remote - work from any country
• Opportunity to work in an international and multinational environment
• Professional training and development
• Opportunity to work with the team of professionals

OMNICORE is an international product and service company specializing in e-commerce. We create, develop, and manage online businesses for leading retail players in the fashion industry, with a focus on clothing, footwear, and accessories.

We combine consulting, design, web development, content production, marketing, customer service, and operational management to deliver comprehensive and effective omnichannel e-commerce solutions.
For over nine years, we have been helping our partners grow their online businesses. Our clients include  ua.puma.com, adidas.ua, adidas.kz,  adidas.kg, the marketplaces md-fashion.ua, ultra-shop.com, frgroup.kz, frgroup.uz, and others.

Since 2022, the company has expanded its operations to the Republic of Kazakhstan. We provide a full range of services, including eCommerce-as-a-Service (EaaS) and 3PL solutions, becoming a regional fulfillment hub.

We are looking for a DevOps Engineer to strengthen our team.

Requirements:

• At least 3 years of experience as a DevOps Engineer / SRE;
• English – strong Intermediate or higher;
• Experience with HA and HL would be a plus;
• OS: Linux (Ubuntu, Debian, Alpine);
• Application support: PHP (required), JS;
• Infrastructure: Ansible, Terraform, Docker;
• Cloud providers: Hetzner Cloud (strongly required!), GCP;
• Databases:
  • MySQL (standalone, master-slave, Percona cluster)
  • PostgreSQL (standalone, master-slave, Patroni cluster)
  • MongoDB (standalone, replicaset)
  • Elasticsearch (standalone, cluster)
  • Redis (standalone, Sentinel, cluster)
• HTTP/Proxy/LB: NGINX, HAProxy, Varnish, Cloud-managed load balancers;
• CI/CD: GitOps, Bitbucket Pipelines, SonarQube, Dependency-Track;
• Programming: Python, Bash scripting (PHP is a plus);
• Observability: ELK / OpenSearch stack, Prometheus / Grafana stack, Alerts management;
• InfoSec/Security: DevSecOps principles, Vault, Teleport.

Working conditions:

• Full-time, remote format;
• A young team with a great sense of humor;
• Paid vacation (24 calendar days) and sick leave;
• Personal learning & development budget;
• Career growth opportunities;
• Up to 20% discounts on our partners’ products;
• 50% discount on corporate English learning with Preply;
• Payment in UAH, not tied to currency fluctuations;
• Work schedule: Mon–Fri, 10:00 – 19:00. We operate in the Eastern European Time Zone (EET).

OMNICORE is a place where you can become part of a team of professionals, unlock your potential, and grow within dynamic e-commerce projects for international fashion brands.

 Apply now!

We are looking for a Trainee / Junior Sales Manager aspiring to become a sales professional and ready to grow in Lead Generation and Full-Cycle Sales. You’ll work closely with a seasoned mentor, follow an internal training program, and benefit from established processes and strategies developed by the sales team.

Requirements

🔹Driven to grow in Lead Generation and Full-Cycle Sales
🔹Upper-Intermediate English is a must (writing and speaking)
🔹Advanced planning and critical thinking skills
🔹Superb(!) interpersonal and communication skills
🔹Proactive approach to solving tasks
🔹Result-driven mindset

Will be a helpful

🔹Education or any experience in B2B Sales
🔹General understanding of software development

Responsibilities

🔹Follow the individual training program and gradually grow in one of two directions — Lead Generation or Full-Cycle Sales
🔹Generate leads using various channels (including resources like Upwork and LinkedIn)
🔹Develop relations with potential clients to find how we can help them achieve their goals
🔹Work with team managers to develop the best-selling strategy for every team and domain
🔹Research and employ new channels and strategies as a part of sales department effort
🔹Learn from technology experts, contribute to selling points and proof-of-expertise materials
🔹Work on completing all milestones on your path to becoming an expert in your chosen direction
🔹Break and improve the process when it is necessary and be your best self! ;)

We offer

🔹Individual mentoring, sharing knowledge to polish your skills and support your growth in either Lead Generation or Full-Cycle Sales
🔹Opportunity to work with potential clients from the US, EU, UK, Canadian and Australian markets
🔹Cutting-edge sales workflow and processes focused on continuous improvement and innovation
🔹Open environment and support that facilitates professional freedom and growth
🔹Compensation that scales with your skills and experience

Benefits

We offer several benefits for the team members to improve their quality of life and help with achieving professional development goals.

Professional

🔹Compensation for professional certifications, courses, IT conferences, and events
🔹Individual and group English classes with native-speaking teachers from US & UK

Quality of life

🔹Our processes are tailored to enable remote work and flexible work schedule
🔹You can choose from a selection of hardware either it is Apple, or PC devices
🔹There are also frequent team retreats, leisure activities, and holiday celebrations
🔹Gifts on personal and professional anniversaries and movie nights
🔹21 paid days off and 11 national holidays throughout the year to travel and rest
🔹We compensate some expenses on recreational activities, including various sports, dance lessons, and yoga sessions
🔹Partial reimbursement for medical expenses
🔹You are a part of a team, we help each other when life knocks one of us down 🤠

We are driven to be the best, grow, improve, and innovate. We would welcome a like-minded person to become an invaluable part of our team!

Follow our social media — Instagram, Facebook, Linkedin, YouTube
Visit our website and learn about the company’s portfolio and technologies 💻

Meta Ads Targetologist / Traffic Manager
SF Marketing Agency — Remote, Full-time

About the company

SF Marketing Agency is a B2B marketing agency based in Dubai, serving English-speaking markets and the UAE: performance marketing, automation, and lead generation for SMB and mid-market clients.

What you'll do

• Set up and launch Meta Ads (Facebook/Instagram) campaigns for agency clients
• Daily monitoring of ad accounts: budgets, statuses, flags/bans, account health checks
• Manage and optimize live campaigns — testing audiences, offers, and creatives
• Run multiple client accounts simultaneously
• Report and analyze performance metrics: CPL, CQL, CAC, CTR, CPM
• Brief designers/copywriters on creatives, and independently edit/assemble simple creatives yourself
• Use AI tools in daily work: generating and testing creatives, ad copywriting, data/reporting analysis, automating routine tasks
• Set up Conversions API, Meta Pixel, UTM tracking, and CRM integrations
• Communicate with clients in English on campaign results and strategy

Requirements

• English — Upper-Intermediate (B2) or above, written and spoken: our clients are English-speaking
• 2+ years of hands-on Meta Ads experience (agency experience is a strong plus)
• Proven track record in lead generation
• Solid understanding and practical use of CPL / CQL / CAC / CTR / CPM
• Experience managing several ad accounts at once
• Required: hands-on experience with AI tools (ChatGPT/Claude or similar — for creatives, copywriting, analysis, automation)
• Required: design skills — comfortable with Canva/Figma/Photoshop, good visual sense, able to touch up a creative yourself or give clear feedback to a designer
• Self-driven: you test hypotheses on your own rather than waiting for instructions on every step

Nice to have

• Google Ads / TikTok Ads
• Experience with CRM tools (GoHighLevel or similar), GTM/GA4
• A portfolio with case studies (budget → leads → CPL)

Terms

• Format: full-time, remote
• Rate: $1,200/month + KPI bonuses based on results
• Employment type and payment method — discussed individually

We are looking for an experienced Copywriter to support an iGaming project focused on the Turkish-speaking market.

You will create engaging product and marketing content for casino and other iGaming campaigns, adapting copy across different channels while maintaining a consistent Tone of Voice.

What you’ll do:

• Create and edit copy for banners, sliders, emails, pop-ups, notifications, web push, SMS, SMM and Telegram.
• Write promotional content for casino and other iGaming campaigns.
• Adapt copy for different channels, formats and character limits.
• Develop and maintain the product’s Tone of Voice.
• Create content primarily in Turkish and prepare English versions for internal use.
• Work with requests from different teams and manage multiple tasks simultaneously.
• Prioritise tasks and meet deadlines, including urgent requests.
• Proofread and improve content with strong attention to grammar and detail.

• Use AI tools for research, ideation, drafting and editing while keeping the final content original and natural.

   

What we’re looking for

• Proven professional experience as a Copywriter.
• Hands-on iGaming / gambling copywriting experience is required.
• Turkish — C1+, with excellent written communication skills.
• Russian — C1+.
• Strong grammar, spelling and attention to detail.
• Experience writing B2C product and promotional content.
• Good understanding of Tone of Voice and audience-focused communication.
• Ability to adapt content for different channels and audiences.
• Strong organisational and communication skills.
• Experience using AI tools for content creation and research.
• Ability to critically review and improve AI-generated content.
• English is a plus.

What we offer

• Fully remote position.
• Full-time employment.
• Opportunity to work on an international iGaming project and create content for a Turkish-speaking audience.
• Collaboration with an international team and cross-functional departments.

Superagent AI is building the AI-native distribution layer for insurance - a $7T industry still run on manual workflows and legacy software. We're an early-stage, fast-moving team reimagining how insurance is sold, serviced, and supported, with AI at the core. Backed by top-tier VCs, we're an international team of exited founders, builders, and technologists.

Already trusted by 100+ agencies, the job now is to build the next version of the platform quickly and run it reliably as we continue to scale rapidly — a real-time voice platform, an agent/skills layer, omnichannel messaging, and deep insurance system integrations.

Why this role exists

Our AI voice agents talk to real policyholders every day, and they're already working. What they say, and how reliably they say the right thing, is the product, and we've built real strength here. Now we want to move faster and take it to the next level.

We're hiring a Voice/Conversational AI Engineer to add firepower to how our agents are prompted, evaluated, and improved. You'll design and scale the prompts and agent behaviors behind live calls, mine real call data for the next set of wins, and build the evals and benchmarks that let us push quality forward with speed and confidence. The goal is leverage: ship more improvements, faster, each one backed by evidence rather than guesswork.

This is a hands-on builder role at the intersection of applied AI, data, and product quality — an opportunity to raise an already strong voice platform to a new level.

What you'll own

• Prompt engineering at scale — design, structure, and version the prompts and agent behaviors that drive live voice calls, in a way that stays maintainable as the number of agents and use cases grows.
• Reliability of agent behavior — make the same prompt behave consistently across calls, edge cases, and model updates; catch regressions before customers do.
• Call analysis — dig into real transcripts and call data to find failure patterns, missed intents, and opportunities, and turn those findings into concrete improvements.
• Evals & benchmarks — build the eval harnesses, datasets, and benchmarks that measure agent quality (accuracy, task completion, latency, tone), and make them part of how we ship.
• Data-driven decisions — set the metrics, run the experiments, and bring evidence to every change, so we push quality forward with speed and confidence.
• Velocity through AI-native engineering — you use Claude Code and Codex every day to orchestrate coding agents and raise your leverage, without letting speed erode the reliability bar.

About you (must-haves)

• Strong applied-LLM experience — you've built and shipped LLM-powered features in production, not just prototypes.
• Serious prompt-engineering craft — you can decompose a hard task into reliable prompts/agent steps, and you have opinions on structure, versioning, and keeping prompts maintainable at scale.
• Evals-first mindset — you've built (or badly wished you'd built) eval harnesses, benchmarks, and test sets, and you believe quality is something you measure, not vibe-check.
• Comfortable in data — you can pull, slice, and analyze call/transcript data (SQL and Python/TypeScript) to find signal and quantify impact.
• Solid engineering foundation — you write production code (TypeScript/Node preferred) and can integrate your work into a real backend, not hand it off as a notebook.
• Rigor over intuition — you default to experiments and evidence, and you make the case with data.
• You live in Claude Code / Codex (or equivalent) — fluent and opinionated about AI-assisted engineering. In 2026, we treat this as table stakes.

• Ownership mindset — you own agent quality end-to-end, including in production, and you stay close to how it affects real agencies and their customers.

   

Bonus

• Real-time voice/telephony context (Twilio, SIP, ASR/TTS, latency-sensitive audio) and how it shapes prompting and evals.
• Building agentic systems in production — tools/skills frameworks, MCP, guardrails.
• Fine-tuning, distillation, or eval-driven development at a deeper level.
• Experience building LLM-as-judge or automated grading pipelines.
• Insurance, fintech, or another regulated/compliance-heavy vertical.

Our stack & tools

• Backend: TypeScript, Node, NestJS · monorepo (libs + apps)
• Voice: real-time streaming audio, ASR/TTS, telephony (Twilio / SIP)
• Data: PostgreSQL on AWS RDS (multi-tenant, row-level security)
• AI: Anthropic + OpenAI models, prompt/agent orchestration, evals; fine-tuned/distilled models on our own data
• Frontend: React / Next.js
• Platform: AWS · Clerk (auth) · Datadog (observability) · Pylon + HubSpot (CS/CRM)
• How we ship: Linear (with agent delegation), GitHub, and Claude Code + Codex as part of daily engineering

How we build (engineering principles)

• Reliability is a feature. We don't ship what we can't keep running. The quality bar is non-negotiable.
• AI-native by default. Claude Code, Codex, and coding agents are part of how we work, not a novelty. We expect leverage from them, every day.
• Close to the customer. We prioritize real agency calls and feedback, not opinions in a room.
• Ship small, ship often. Short cycles, fast feedback, evals over guesswork.
• Ownership. Engineers own their work end-to-end — including in production.

How we work

Fast-moving distributed team with an AI-native engineering culture. We're closer to our customers than most competitors — that's our edge, and it drives how we prioritize. We ship things that work for real agencies, not demos.

Відкрита позиція Computer Vision Engineer в американсько-українській miltech-компанії, в команду якої входять досвідчені лідери зі стартапів Кремнієвої долини.

Задачі для цієї ролі:
- Проведення досліджень та розробка систем комп’ютерного зору, призначених для застосування в оборонній та аерокосмічній галузях, включаючи виявлення об’єктів, їх відстеження та оцінку положення.
- Проєктування та оптимізація мультимодальних моделей сприйняття (CV та DSP) для вирішення унікальних
завдань з виявлення характерних ознак, таких як ідентифікація дронів або літальних апаратів за аудіо- та відеоданими, а також навігація на великих і малих висотах;
- Розробка та впровадження масштабованих систем зору в режимі реального часу з використанням як класичного комп’ютерного зору, так і глибокого навчання.
- Підтримка та керівництво процесами курації наборів даних та генерації синтетичних даних для повітряних та наземних систем сприйняття.
- Інтеграція моделей сприйняття у вбудоване/периферійне обладнання (Jetson, RPi5 тощо) з акцентом на затримку, надійність та пропускну здатність.

Формат роботи: повністю віддалено.

Компанія пропонує:
- офіційне працевлаштування та бронювання з перших днів;
- гнучкий графік роботи;
- медичне страхування для співробітника та двох близьких;
- автономний офіс з усім необхідним та оплачуваними обідами.

Вимоги: 
- досвід RnD в сфері Computer Vision;
- досвід тренування і розробки власних моделей;
- вирішення проблем продуктивності алгоритмів комп`ютерного зору (в ідеалі на edge-девайсах);
- досвід pose estimation або 3d-reconstruction.

WeMatch – рекрутмент-агенція з фокусом на вакансіях для Affiliate Marketing та AdTech. Ми допомагаємо компаніям знаходити найкращих фахівців і маємо більше 10 років досвіду у сфері.
Зараз ми запускаємо 12-тижневий Recruitment Bootcamp і шукаємо тих, хто хоче опанувати професію рекрутера: націлених на результат, дисциплінованих і дуже допитливих.
Досвід не потрібен. Якщо ми зійдемося по софт-скілах і цінностях, ми навчимо тебе всьому, аби пишатися класним системним результатом!
 

Це не просто курс, а чесний win-win. Ти закриваєш вакансії разом із нами, а натомість отримуєш нашу експертизу, ключові хард-скіли рекрутера, практику на актуальних вакансіях і реальний шанс отримати роботу в нашій команді. І, звісно, за кожного найнятого кандидата — гідний грошовий бонус. Усе це з другого тижня, під пильним особистим менторством CEO компанії.
Якщо ти з тих, хто бачить можливості й одразу ними користується, цю пропозицію ти точно не пропустиш.
 

Що для нас важливо:

• англійська від Upper-Intermediate, бо клієнти та кандидати не тільки з України;
• грамотне письмо і впевнена комунікація;
• вмієш продавати: ідеї, можливості, себе. Не боїшся відмов і розмов із незнайомими людьми;
• ти про результат: не рахуєш години, рахуєш закриті вакансії;
• готовність повністю зануритися в програму на 12 тижнів.
   

Чого ти навчишся:

• вести повний цикл рекрутингу: від першої розмови з клієнтом до прийнятого оферу;
• якісно аналізувати компанії-донори та релевантність кандидатів;
• створювати той самий match, коли і кандидат, і компанія отримують саме те, що шукали. Real magic ✨
• проводити інтерв'ю й давати hiring-менеджерам свою експертну оцінку кандидатів;
• бути рекрутмент-партнером для компаній-роботодавців.

Що ти отримаєш:

• навчання на живих вакансіях і підтримку ментора протягом усього буткемпу;
• бонуси за кожного кандидата, якого ти закриєш;
• джоб-офер у WeMatch для топ-перформерів (ставка + бонуси);
• віддалений формат.

Старт програми: 9 листопада. Група — до 5 людей.
Це реальна можливість за 12 інтенсивних тижнів опанувати нову професію: не на кейсах із підручника, а на справжніх вакансіях і з клієнтами, для яких твоя робота важлива.
Апплайся. Можливо, це твоє найкраще професійне рішення!

JarvisHeart - міжнародна ІТ компанія, яка працює в сфері iGaming.
 
Ми шукаємо Middle+/Senior CRM Manager, який(-а) відповідатиме за повний життєвий цикл гравця - від реєстрації до переходу у VIP-сегмент.

Ти розроблятимеш і запускатимеш CRM-стратегію, будуватимеш автоматизовані комунікаційні сценарії, впроваджуватимеш бонусні та ретеншн-механіки, а також безпосередньо співпрацюватимеш із продуктовою командою та розробниками для вдосконалення даних та інструментів, необхідних для ефективної роботи CRM.

Ця роль підійде людині, якій цікаво будувати процеси з нуля, яка мислить цифрами та прагне реально впливати на продукт.

Це не просто робота з розсилками за готовим планом, а можливість самостійно формувати CRM-напрям і впливати на його розвиток.
 

Вимоги:

• Від 3 років досвіду роботи у CRM / Retention, з яких щонайменше 2 роки — в iGaming (казино та/або беттінг).
• Практичний досвід роботи з CRM-інструментами: налаштування кампаній, сегментація, Liquid, масові розсилки (broadcasts), транзакційні повідомлення. Також розглядаємо кандидатів із сильним досвідом роботи з аналогічними платформами: Braze, Iterable, Optimove, Smartico, FastTrack.
• Досвід побудови CRM-функції з нуля або її масштабного перезапуску.
• Глибоке розуміння бонусних механік в iGaming та їхньої економіки: wagering, bonus cost, ROI, запобігання бонусним зловживанням (bonus abuse).
• Сильні аналітичні навички: когортний аналіз, A/B-тестування, розуміння статистичної значущості, робота з метриками GGR, NGR, LTV.
• Розуміння принципів відповідальної гри (Responsible Gaming).

Основні обов'язки:

CRM-стратегія та життєвий цикл гравця
 

• Розробка та управління CRM-стратегією на всіх етапах життєвого циклу гравця: onboarding, activation, retention, reactivation, churn prevention та передача гравців у VIP-сегмент.
• Побудова сегментації гравців за їхньою цінністю, активністю, продуктом (казино/спорт), платіжними методами та ризик-профілем.
• Відповідальність за ключові CRM-показники: конверсія FTD → STD, retention (D1/D7/D30), частота депозитів, рівень реактивації та GGR/NGR, отримані завдяки CRM-активностям.

Бонуси та промомеханіки
 

• Розробка та налаштування бонусних механік: welcome packs, reload bonuses, free spins, cashback, місії, турніри та персоналізовані пропозиції.
• Розрахунок економічної ефективності кожної промоактивності (вартість бонусів, wagering, вплив на NGR) та контроль бонусних зловживань.
• Планування промокалендаря з урахуванням локальних подій: футбольних матчів, свят, днів виплати заробітної плати тощо.

Робота з технічними рішеннями
 

• Формування технічних вимог (специфікацій) для команди розробки: події та атрибути, які передаються до CRM-системи, логіка роботи бонусного рушія, CRM-інструменти в адміністративній панелі (Back Office).
• Високорівневе тестування нових подій, тригерів та бонусних механік перед релізом.
• Тісна співпраця з командами Product, Acquisition, VIP, Support та Payments.

Аналітика та звітність
 

• Регулярна підготовка звітів щодо ефективності CRM-кампаній та когорт гравців.
• Пошук точок зростання у воронці, формування гіпотез та проведення експериментів для покращення показників.
• Забезпечення відповідності CRM-комунікацій принципам Responsible Gaming та локальним регуляторним вимогам.

Буде перевагою:

• Досвід роботи з ринками LATAM.
• Досвід використання BI-інструментів: Metabase, Tableau, Looker, Superset.
• Досвід роботи з месенджерами: WhatsApp Business API, Telegram.
• Досвід впровадження гейміфікаційних механік: місії, досягнення, програми лояльності.
• Досвід налаштування CRM-процесів для VIP-програми.
• Базові знання HTML/CSS для роботи з email-шаблонами.

Умови роботи:

• Повністю віддалений формат роботи та гнучкий графік.
• Безпосередній вплив на продукт: швидке ухвалення рішень та мінімум бюрократії.
• Можливість побудувати CRM-напрям з нуля та розвиватися разом із командою в процесі масштабування на ринках LATAM.
• Оплачувана відпустка та лікарняні.
• Випробувальний термін — 3 місяці.

• Перегляд результатів роботи (Performance Review) кожні 6 місяців.

   

Хочеш впливати на продукт, будувати CRM-процеси з нуля та бачити реальні результати своєї роботи? 🚀
Тоді відгукуйся на вакансію — будемо раді знайомству та можливості працювати разом!







 

JarvisHeart - міжнародна ІТ компанія, яка працює в сфері iGaming.

Ми шукаємо Bonus Manager, який(-а) відповідатиме за повний цикл роботи з бонусними механіками: їх розробку, налаштування, економіку та захист від зловживань.

Твоя головна мета — забезпечити, щоб кожна промоакція була привабливою для гравців і водночас залишалася прибутковою для бізнесу.

Також ти братимеш участь у розвитку нашої внутрішньої бонусної системи (bonus engine).

Вимоги:

• Досвід роботи від 1,5–2 років (Middle) / від 3 років (Middle+) на позиції Bonus Manager, CRM Specialist або Promo Manager у сфері iGaming.
• Глибоке розуміння принципів роботи бонусів: wagering, game contribution, sticky та non-sticky бонуси, бонусний і реальний баланс, free spins та free bets.
• Досвід розрахунку економіки бонусів: витрати, ROI, вплив на GGR/NGR.
• Знання основних схем бонусного аб’юзу та способів їх запобігання.
• Досвід налаштування бонусів через адміністративну панель (внутрішню систему або платформи SoftSwiss, EveryMatrix, Smartico, FastTrack тощо).
• Впевнене володіння Excel / Google Sheets. Базові знання SQL будуть перевагою.

• Уважність до деталей, адже навіть одна помилка в налаштуваннях може призвести до реальних фінансових втрат.

   

Основні обов’язки:

Налаштування та запуск бонусів

• Налаштовувати бонуси у внутрішній адміністративній системі: welcome packs, reload bonuses, free spins, free bets, cashback, rakeback, промокоди та персоналізовані пропозиції.
• Конфігурувати правила бонусів: вимоги до відіграшу (wagering), внесок ігор у відіграш (game contribution), максимальну ставку, максимальний виграш / суму виведення, термін дії бонусів, доступність за сегментами гравців і країнами.
• Співпрацювати з CRM-командою: інтегрувати бонуси в кампанії Customer.io та перевіряти коректність роботи тригерів і нарахування бонусів.

• Готувати й оновлювати бонусні умови в T&C спільно з командами Legal та Compliance.

   

Економіка бонусів

• Розраховувати вартість та ROI кожного бонусу й бонусної механіки перед запуском.
• Відстежувати бонусні витрати як частку GGR/NGR, показник виконання вимог відіграшу (wagering completion rate), а також вплив бонусів на депозити та утримання гравців.
• Регулярно готувати звіти щодо ефективності бонусів та пропонувати шляхи їх оптимізації.

• Брати участь в A/B-тестуванні бонусних пропозицій спільно з CRM-командою.

   

Запобігання зловживанням та контроль ризиків

• Відстежувати та запобігати бонусному аб’юзу: мультиакаунтингу, ставкам із низьким ризиком (low-risk betting), хеджуванню (hedging) та бонус-хантингу (bonus hunting).
• Співпрацювати з командами Risk/Fraud, Payments та Support для розгляду підозрілих випадків.

• Розробляти правила й обмеження, які захищатимуть бонусні механіки від зловживань, не створюючи незручностей для добросовісних гравців.

   

Буде перевагою:

• Досвід роботи з ринками LATAM.
• Досвід роботи з Customer.io або іншими CRM-платформами.
• Досвід роботи з промоакціями у sportsbook: free bets, odds boosts, accumulator insurance.
• Досвід роботи з гейміфікацією: місії, турніри, програми лояльності.

• Знання BI-інструментів (Metabase, Tableau, Looker).

   

Умови роботи:

• Повністю віддалений формат роботи та гнучкий графік.
• Безпосередній вплив на продукт: швидке ухвалення рішень та відсутність зайвої бюрократії.
• Можливість розробляти бонусні механіки та розвивати внутрішню бонусну систему з нуля.
• Оплачувана відпустка та лікарняні.
• Випробувальний термін — 3 місяці.

• Перегляд результатів роботи (Performance Review) кожні 6 місяців.

   

Зацікавила вакансія? Тоді надсилай своє резюме! 🚀 Будемо раді познайомитися, обговорити твої ідеї та разом створювати круті рішення, які впливатимуть на розвиток продукту!