Jobs at Djinni

PayAdmit is looking for a Fintech Support Manager to join our team!

Essential professional and personal skills:

- Working experience in the same position in Fintech for 1+ years (as a plus);

- Processing of incoming requests in the mode of chats and mail (b2c/b2b);

- Monitoring the work of key clients and internal services;

- Strong knowledge of fiat/crypto transaction flow;

- Experience in JIRA and Confluence service would be a plus;

- High responsibility and ability to accomplish tasks, result-oriented, multitasking, energetic;

- English Upper-Intermidiate.

Responsibilities:

- Handling B2C/B2B requests from partners/clients;

- Solving issues with merchants/providers/partners etc.

- Transactional monitoring in the back office;

- Payment solutions set up and tested under the control of transaction manager/team lead;

- Work with additional technical tasks that will arise in the process and may be different;

Working conditions:

- Work schedule 10:00 - 19:00;

- Remote work;

- We provide all the necessary tools for your successful and comfortable work;

- Training at the expense of the company (courses, seminars, new and interesting projects);

- Learning English at the expense of the company;

- Ability to switch between projects and try yourself in different roles.

MacPaw is a software company that develops and distributes software for macOS and iOS. Today, we have 20 million active users across all our products.

At MacPaw, we believe humans and technology can reach their greatest potential together.

MacPaw is proud to be Ukrainian. The support and development of Ukraine are significant parts of the company’s culture. MacPaw gathers open-minded people who support each other and aspire to change the world around us.

We are looking for an AI Datasets Lead (data generation & annotation) to join our AI team to oversee the entire data annotation process, supporting our AI and machine learning initiatives. 

This role requires strong leadership skills combined with a good understanding of data collection and annotation for machine learning models.
In this role, you will be central to ensuring the efficiency, accuracy, and success of our data labeling processes.

If it sounds interesting to you, then look no further — send us your CV!

In this role, you will:

• Organize and supervise the data annotation process, ensuring its accuracy and quality
• Build and lead the data annotation team, coordinate team tasks and workflows, and foster the team development
• Implement quality control processes, analyze errors, and improve standards
• Develop and maintain annotation guidelines and documentation to ensure consistency and accuracy across the team
• Optimize annotation processes and explore automation opportunities
• Closely collaborate with data engineers to develop efficient data processing solutions and tools, and implement automated data processing workflows to streamline annotation processes
• Collaborate closely with ML Engineers to align data annotation efforts with machine learning model requirements and understand the neural network training process
• Take part in cross-functional coordination and cooperation with other colleagues
• Manage costs related to data sourcing and annotation
• Explore outsourcing & alternative data solutions, manage cooperation with external freelancers and partners, including searching, selecting, and organizing cooperation with them to meet the organizational needs
• Ensure compliance with data privacy and security regulations throughout the data annotation process

Skills you’ll need to bring:

• Proven experience leading a data annotation team
• Basic understanding of AI/ML concepts (data annotation needs, task types, neural network training)
• Good knowledge of data labeling processes and familiarity with relevant tools, platforms, and best practices in the data annotation field
• Basic understanding of data collection processes (web scraping, dataset management)
• Strong leadership, communication, and organizational skills with the ability to convey technical aspects to both technical and non-technical stakeholders
• Strong ability to manage uncertainty and bring clarity to unstructured situations — handle incoming requests without predefined processes, structure the chaos, and progressively build clear, actionable workflows for the team
• Experience with quality assurance processes for large datasets
• Keen attention to detail and the ability to balance multiple projects and priorities simultaneously
• Openness to frequent feedback from multiple stakeholders and readiness to quickly adapt processes in real time based on that input
• Experience with data privacy regulations and ethical considerations in data annotation
• Strong analytical skills to monitor processes and implement improvements based on data-driven insights
• Ability to develop and implement data quality metrics and KPIs to measure the effectiveness of annotation processes
• Experience managing budgets & external partnerships
• Intermediate level of English or higher

What we offer:

• We are a Ukrainian company, and we stand with Ukraine against the russian aggression
  We maintain workplaces for the mobilized Macpawians and provide financial support to colleagues or their families affected by the war. Here, you can also read about the MacPaw Foundation, which intends to help save the lives of Ukrainian defenders and provide relief to as many civilians as possible: https://macpaw.foundation/.
• We are committed to our veterans
  Our Veteran Career and Empowerment Program is designed to ensure our veterans and active military personnel receive the recognition, support, and opportunities they deserve.
• Hybrid work model
  Whether to work remotely or at the hub is entirely up to you. If you decide to mix it, our Kyiv office, which works as a coworking space, is open around the clock. The office is supplied with UPS and Starlink for an uninterrupted work process.
• Your health always comes first
  We guarantee medical insurance starting on your first working month. For those abroad, you can receive a yearly Medical insurance allowance as compensation for managing your medical expenses.
• Flexible working hours
  You can choose a schedule that is comfortable for you. No one here tracks your clock in/out because MacPaw is built on trust and cooperation.
• Space to grow both professionally and personally
  Education opportunities to grow both hard and soft skills, annual development reviews, and internal community.
• Teams we are proud of
  We build honest, transparent, and reliable relationships within teams. Every Macpawian can improve processes and implement their ideas. We encourage open and constructive feedback and provide training for Macpawians on giving and receiving feedback.
• Office designed for people (and pets)
  Our office has it all: a spacious workplace with enough room for sitting up, lying down, and running around; a gym for recreation; cozy kitchens; a sleeping/meditation room; and a terrace with a view where we throw summer parties. Also, we have two cats living in the office.
• Time-off policy that covers life’s needs
  Convenient personal time-off policy to help you take care of essential matters in your personal life, and parental leaves. On top of all that, sabbaticals are open after 5 years of being with MacPaw.
• Join social initiatives with MacPawCares
  MacPaw participates in numerous humanitarian aid and charity projects across many fields, and you are welcome to jump in to make the world a better place.
• We’re an equal-opportunity employer. Here is a safe place for applicants of all backgrounds
  We are hiring talented humans. Meaning with all our variety of backgrounds and identities, including service members and veterans, women, members of the LGBTQIA+ community, individuals with disabilities, and other often underrepresented groups. MacPaw does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
  
  *Some benefits are under development, and new adjustments are possible.

We are constantly growing and now looking for Python Backend Developers to join our Infrastructure and Storage Clusters Monitoring and Control Systems teams!  You will be part of our mixed development team, collaborating with a top storage company based in Tel Aviv with investors such as Dell Capital and NVIDIA.

Requirements:

• Proven experience in server-side Python programming, featuring: multi-threading, multi-processing, communication protocols, databases.
• Proficient in Linux and Cloud environment.
• Experience with Django/FastAPI is an advantage.
• Experience with AI-powered, cloud-based SaaS solutions is an advantage.
• Background development of management systems or another kind of enterprise or cloud-based high-scale systems.
• English, sufficient for interviews and participation in meetings (B2)

We offer:

• Remote work, mixed international team, cutting-edge technologies, and flexible working hours.
• The project that you are not ashamed to write about in your resume.
• High salaries and bonuses.
• A friendly team with experienced mentors instead of bosses.

We’re looking for a strategic and data-driven Product Manager to join our team.
You’ll be responsible for shaping product direction, uncovering growth opportunities, and driving measurable impact through analytics, experimentation, and strategic decision-making.
 

About Smartist
Smartist is a leading art visualization app.
With unlimited customizations, photorealistic interiors, and easy-to-use smart tools, our platform helps artists and galleries create marketable art mockups in minutes.
 

What you’ll do

• Define and drive the product strategy based on data, research, and market insights.
• Analyze product funnels, retention cohorts, and user behavior to uncover opportunities for growth and monetization.
• Design, prioritize, and execute A/B tests to validate hypotheses and optimize conversion, engagement, and churn.
• Build and track a robust KPI framework (conversion, LTV, CAC, churn, retention) to measure success and guide decision-making.
• Develop and implement data-driven initiatives for user acquisition, engagement, and retention.
• Optimize event tracking and data collection to ensure accuracy and actionable insights.
• Conduct deep user research to combine qualitative insights with quantitative data.
• Collaborate closely with design, engineering, and leadership to align execution with strategic goals.
• Lead the product team with focus on impact, not just delivery.
   

What you’ll need

• 4+ years of experience in mobile product management with a strong focus on data and strategy.
• Proven track record in growth, analytics, and experimentation.
• Hands-on experience with product analytics tools (Amplitude, Firebase, Adapty, OneSignal, etc.).
• Strong ability to translate complex data into clear product decisions.
• Experience in managing product roadmaps with a hypothesis-driven, prioritization framework.
• Excellent communication skills with both technical and business stakeholders.
   

What you’ll get

• Competitive compensation based on experience.
• A key strategic role in shaping the future of a top-tier art app.
• Direct collaboration with designers, engineers, and growth experts.
• The opportunity to make high-level decisions with visible impact on growth and user experience.
   

Would you be open to a quick call to discuss this role in more detail?
 

Looking forward to your response!

Hey there! 👋

We're looking for an expert full-stack React/Node.js engineer with experience in building AI tools to join our growing team! We're working on a product that has already made an impact in a major U.S. industry and has gained traction with several Fortune 500 companies. We're a small yet powerful team, but considering recent growth - expect plenty of opportunities of growth and a chance to tackle interesting engineering challenges!

What skills we expect you to have: 🎯

• English: Advanced (B2+)
• B.Sc. in Computer Science or similar;
• Excellent communication, collaboration, problem-solving, and analytical skills;
• 5+ years of writing commercial React.js and Node.js apps;
• Extensive experience with SQL-based databases;
• Extensive experience with Amazon Web Services;
• Understanding of LLMs and their application to building web applications;

What would be a huge plus: ✨

• English: C1
• Background in building your own side projects (please share links);
• Experience of leading engineering teams or initiatives at your previous company;
• Experience in building CI/CD pipelines;
• You have experience building AI apps (LangChain / LlamaIndex) and with MLOps;

What’s in it for you: 🌴

Professional Growth & Lifestyle:

- Remote work and flexible working hours (our team is 100% remote);

- Opportunity to join an international team of a fast-scaling startup;

- Leadership initiatives;

Benefits:

- Annual vacation: 20 business days (100% compensation)

- Annual sick leave: 10 business days (100% compensation)

- Competitive compensation.

Please, feel free to reach out should you have any questions!

Best regards,

Universium Team ❤️

Responsibilities:
- Support in the development of inbound mail processes, including:
- Feedback mechanisms
- System architecture
- Release upgrades
- Optimization of smartFIX
- Migration to web services
- Extension of smartFIX evaluation and reporting capabilities
- Adaptation of quality assurance mechanisms
- Implementation of an enhanced authorization concept
- Support and documentation within the Atlassian Toolchain and Camunda
- Maintenance and service support for surrounding systems
- Technical support for integrating the modernized input management system into the operations area
 

Requirements:
A Senior smartFIX Developer with proven experience in the insurance sector.

We offer:

• Attractive financial package

• Challenging projects

• Professional & career growth

• Great atmosphere in a friendly small team

Our company is seeking a Manual QA Engineer to support our client in Germany.

We are collaborating with a Germany-based startup that provides IT solutions primarily for the healthcare industry in the German market. Therefore, knowledge of the German language is essential.

Responsibilities

• Test Planning and Execution: Develop and execute test plans, test cases, and test scripts to ensure the functionality and quality of websites and mini-apps.
• Bug Identification and Reporting: Identify, document, and track bugs and issues, working closely with the development team to resolve them.
• Quality Assurance: Support the implementation and enhancement of QA processes and methodologies to maintain high-quality standards.
• Documentation: Create and maintain test documentation, including test plans, test reports, and user documentation.

• Communication: Effectively communicate test progress, results, and quality-related issues to internal stakeholders.

   

Requirements

• Experience: At least 1 year of practical experience in quality assurance and software testing.
• Technical Skills: Basic understanding of software development and testing tools.
• Language Skills:
  • German: At least A2 level proficiency.
  • English: Upper-intermediate proficiency (B2 or higher).
• Analytical Skills: Strong analytical thinking and problem-solving abilities.
• Attention to Detail: High level of accuracy and attention to detail.
• Teamwork: Excellent teamwork and communication skills.

If you are interested, do not hesitate to reach out for more details.

What We Offer

• Competitive Salary: Enjoy a comprehensive and competitive salary package.
• Professional Growth: Opportunities for professional development and career advancement.
• Direct Client Collaboration: Work directly with the client and influence the product’s development and direction.
• Remote Work: Flexible remote work setup with an 8-hour working day.
• Generous Time Off: Benefit from 20 days of paid vacation, paid public holidays, and sick leave.
• Friendly Team: Be part of a supportive and collaborative team culture.
• Impactful Projects: Engage in exciting projects with the opportunity to make a meaningful impact in the healthcare industry.

Job Overview:

Are you passionate about WordPress development and have experience in building custom themes, plugins, and optimizing websites for performance? Join AnyBiz.io as a WordPress Developer, where you’ll play a critical role in designing, developing, and maintaining our WordPress-based platforms. You’ll work closely with marketing, design, and development teams to ensure our websites are visually appealing, highly functional, and user-friendly.

Key Responsibilities:

- Website Development: Build, customize, and maintain WordPress websites, ensuring they align with the company's brand and goals.

- Custom Themes & Plugins: Develop custom WordPress themes and plugins based on specific requirements.

- Performance Optimization: Optimize websites for speed, performance, and SEO to enhance user experience and search engine rankings.

- Troubleshooting: Diagnose and resolve technical issues, ensuring websites remain secure and functional.

- Content Management: Collaborate with the content team to ensure seamless content updates and publishing workflows.

- Integration: Implement and maintain third-party integrations (e.g., CRMs, analytics tools, marketing platforms).

- Responsive Design: Ensure websites are fully responsive and deliver a consistent user experience across devices.

- Code Quality: Write clean, maintainable, and well-documented code while following WordPress best practices.

Qualifications

- Experience: 3+ years of experience in WordPress development, including custom theme and plugin development.

Technical Skills:

- Proficiency in PHP, HTML5, CSS3, JavaScript, and jQuery.

- Strong knowledge of WordPress core, hooks, and filters.

- Experience with page builders like Elementor.

- Familiarity with RESTful APIs and integrating external services.

- Basic understanding of MySQL databases.

Tools & Platforms:

- Experience with Git version control.

- Familiarity with SEO and performance optimization tools like Google Lighthouse or GTmetrix and SaaS B2B marketing.

- Knowledge of hosting environments (e.g., cPanel, Plesk) and CDN configurations.

Soft Skills:

- Strong problem-solving skills and attention to detail.

- Excellent communication and collaboration skills.

- Ability to manage multiple tasks and prioritize effectively.

🚨 We’re Hiring: Customer Success Manager (Upwork-Focused & Client-Obsessed) 🚨

Hey! We’re GigRadar📡 — the go-to platform helping freelancers and agencies crush it on Upwork. We make lead generation faster, smarter, and actually enjoyable.

Now we’re looking for a Customer Success Manager to join our growing team. If you're obsessed with client happiness, proactive support, and building relationships that actually matter — we want to talk to you.

💼 Your Mission (aka What You’ll Be Doing)

👋 Onboard Like a Pro – Welcome new clients and guide them through our Upwork growth journey
📊 Track + Support – Monitor client goals, track milestones, and offer help before they even ask
🤝 Build Loyalty – Create relationships that turn clients into fans
🛠️ Be the Fixer – Collaborate with tech + ops to solve issues quickly and clearly
💳 Plan & Billing Mastery – Help with upgrades, billing questions, and account clarity
🛑 Save the Day – Handle cancellations with empathy, and retain clients whenever possible
🕒 Work Smart Hours – Cover US time zones: Start at 12–1PM Kyiv / End at 9–10PM Kyiv

✅ What You Bring

✔️ Experience as a Customer Success Manager in B2B (SaaS = big bonus)
✔️ You really get Upwork and how to help clients win there
✔️ Excellent communicator – You listen well, speak clearly, and write like a pro
✔️ Problem-solver mindset – You anticipate needs and love creating win-win solutions
✔️ Comfortable juggling things solo or collaborating with a team
✔️ Tools? You’ve used Intercom, HubSpot, Notion and love staying organized
✔️ Bonus if you know search magic like Boolean or ElasticSearch
✔️ Fluent English, both spoken and written

🌟 What’s In It for You

💵 $700/month base salary
🎯 Performance Bonuses up to $1000/month
🚀 Career Growth – Move up to Senior CSM or Account Manager roles
📘 Learning Weekly – Stay sharp with weekly client insight & Upwork sessions
🌍 Fully Remote – Work from wherever feels right
🎉 Startup Energy – Fast, fun, and focused on outcomes — not red tape

👀 Ready to Help Agencies + Freelancers Win on Upwork?

Apply now and let’s scale something awesome together at GigRadar.io 🌟

Automat-it is where high-growth startups turn when they need to move faster, scale smarter, and make the most of the cloud. As an AWS Premier Partner and Strategic Partner, we deliver hands-on DevOps and FinOps and GenAI support that drives real results.

We work across EMEA and the US, fueling innovation and solving complex challenges daily. Join us to grow your skills, shape bold ideas, and help build the future of tech

We seek an experienced MLOps Engineer to join our team. You will work hands-on with innovative startups' Data Science and R&D teams and be in charge of various projects. You will develop robust MLOps pipelines, create cutting-edge Generative AI solutions, implement the latest technologies, and ensure the customers’ success by overseeing the project from inception to completion.

📍 Work location - remote from Ukraine

If you are interested in this opportunity, please submit your CV in English.

Responsibilities:

• Developing MLOps pipelines leveraging the Amazon SageMaker platform and its features
• Developing Generative AI solutions and POCs, utilizing the latest architectures and technologies
• Provision of ML AWS resources and infrastructure
• Developing ML-oriented CI/CD pipelines using GitHub Actions, Bitbucket, or similar tools
• Deploying Machine Learning models in production
• Help customers tackle challenges on a scale using distributed training frameworks  
• Learning new skills and technologies quickly
• Using and writing Terraform libraries for infrastructure deployment
• Developing CI/CD pipelines for projects of various scales and tech stacks
• Maintaining infrastructures and environments of all types, from dev to production
• Security monitoring and administration
   

Requirements:

• Excellent customer-facing skills to understand and address client needs effectively 
• Ability to design and implement cloud solutions and to build MLOps pipelines on AWS
• Experience with one or more MLOps frameworks like Kubeflow, MLFlow, DataRobot, Airflow, etc. 
• Fluency in Python, a good understanding of Linux, and knowledge of frameworks such as scikit-learn, Keras, PyTorch, Tensorflow, etc.
• Ability to understand tools used by data scientists and experience with software development and test automation
• Experience with one or more large language model frameworks like OpenAI SDK, Amazon Bedrock, LangChain, and LlamaIndex
• Fluent written and verbal communication skills in English
• Working knowledge of some Vector Databases (OpenSearch, Qdrant, Weaviate, LanceDB, etc) - an advantage
• Experience with Docker and Kubernetes - an advantage
• Working knowledge with Snowflake, BigQuery, and/or Databricks - an advantage
• GCP or Azure knowledge (DevOps/MLOps) - an advantage

• ML certification (AWS ML Specialty or similar) - an advantage

   

Benefits

• Professional training and certifications covered by the company (AWS, FinOps, Kubernetes, etc.)
• International work environment
• Referral program – enjoy cooperation with your colleagues and get a bonus 
• Company events and social gatherings (happy hours, team events, knowledge sharing, etc.)
• English classes
• Soft skills training

Country-specific benefits will be discussed during the hiring process.

Automat-it is committed to fostering a workplace that promotes equal opportunities for all and believes that a diverse workforce is crucial to our success. Our recruitment decisions are based on your experience and skills, recognising the value you bring to our team.

About us:

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.

Our global team of talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. 

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.

Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!

Responsibilities:

- Go through the software requirements and get clarifications on one's doubts.

- Become familiar with the software under test and any other related software.

- Understand the master test plan and/or the project plan.

- Create or assist in creating your test plan.

Generate test cases based on the requirements and other documents.

- Procure or create test data required for testing.

- Test software releases by executing assigned tests (manual and/or automated).

- Report test results.

- Update test cases based on the discovered defects.

- Support the team with testing tasks as required.

- Keep up-to-date on the overview of the development technology, the popular testing tools (e.g. automated testing tools and test management systems) and the overview of the business domain.

Skills Required:

- Working as Quality Assurance Engineer 1+ (Back-end).

- Good experience in Manual Testing of Web applications.

- Advanced skills in requirements analysis.

- Knowledge and practical experience working with SQL.

- Knowledge and practical experience working with GIT, Kibana, and Jenkins will be a plus.

- Deep understanding and experience in software development life cycle.

- Excellent skills in reading and analyzing logs to identify the root cause of a defect.

- Ability to prioritize test cases based on risk analysis.

- Multitasking skills.

- Intermediate English level.

- Ukrainian proficiency.

- Strong communication skills.

- Addiction to work.

- Gaming application expertise will be a plus.

- Integration testing using SOAP UI and Postman will be a plus.

Company offers:

- Fully remote work or work in a friendly team at a modern office.

- Health insurance.

- Free English language training.

- Real Agile.

- Competitive salary level.

About Wami

At Wami, we build meaningful digital products and long-term partnerships with clients across the US, Japan, and Europe. Our team combines deep engineering expertise with a product mindset — creating scalable, high-quality solutions that make real business impact.

We’re now looking for a Backend Developer to join our distributed team and help us deliver high-load, data-intensive services for Energy Intelligence platform — one of the most innovative renewable-energy systems worldwide.

What you’ll do

• Design, develop, and maintain backend services and APIs using Node.js and TypeScript.
• Work in a microservices architecture with Docker and Kubernetes.
• Ensure reliability, observability, and high performance of backend systems.
• Design data models and optimize queries in PostgreSQL.
• Implement asynchronous communication via queues/streaming (Kafka is a plus).
• Collaborate closely with Product, DevOps, and Frontend teams to deliver end-to-end features.
• Write clean, well-tested, and maintainable code; take part in code reviews.

• Operate in a multi-tenant, high-scale environment.

   

What we’re looking for

• 6+ years of professional backend development experience.
• Strong knowledge of Node.js + TypeScript (NestJS experience is a plus).
• Hands-on experience with Docker and Kubernetes (writing Dockerfiles, managing pods, logs, rollouts).
• Excellent skills in SQL and data modeling (PostgreSQL).
• Experience with microservices, message queues, and event-driven architecture.
• Understanding of CI/CD pipelines, monitoring tools (Prometheus, Grafana), and cloud environments.
• Strong ownership, debugging, and communication skills.

Nice to have

• Experience with ClickHouse or other time-series databases (TimescaleDB, InfluxDB).
• Understanding of security best practices (authN/authZ, secrets management, least privilege).
• Experience with performance profiling and incident response in production.

Entrilia – Sumy, Ukraine / Kyiv, Ukraine

About the job

We are a fast-growing invest-tech startup seeking a talented Software Engineer Intern to join our team and play an integral role in developing our product. Our engineers have a ton of autonomy and responsibility to drive us forward. You’ll participate in both product discovery and delivery cycles and have a tangible impact on the product, the engineering culture, and the entire company as we grow! 

What you’ll do:

• Develop and maintain software solutions using AL language on the latest Business Central Online infrastructure
• Collaborate with team members to design and implement software features
• Write clean, maintainable, and efficient code
• Participate in code reviews and provide feedback to other team members
• Write automated tests to ensure high-quality and reliable performance

• Stay up to date with the latest trends and best practices in software engineering

   

You, ideally:

• Pursuing a bachelor's degree in Computer Science, Software Engineering, or a related field
• Proficient in at least one programming language (e.g., Java, C#, Python, etc.). 
• Have a strong understanding of software development fundamentals and concepts
• Have familiarity with software development tools and frameworks (e.g., Git, Agile methodologies, etc.). 
• Have good problem-solving and analytical skills 
• Have excellent communication and interpersonal abilities
• Self-motivated and able to work independently with minimal supervision

What to expect from us:

• Competitive salary
• Unlimited PTO with a recommended minimum of 4 weeks
• Equipment needed to do your best work
• Support in continuous learning and professional development
• A motivated team of professionals, approachable and with a sense of humor
• Honest and direct communication, fast decision-making
• Interesting technical challenges and the freedom in solutions implementation

If you believe you have the required skills and experience, we encourage you to apply for this exciting opportunity!

We are looking for a Technical Support Manager (L1) to provide high-level assistance to our customers and partners. This role includes diagnosing and troubleshooting software issues, as well as configuring customer and provider accounts, including AI models.

📌 Please note: This position requires working night shifts, including:

One shift from 11:00 PM to 8:00 AM (23:00 – 08:00)
One shifts from 10:00 PM to 7:00 AM (22:00 – 07:00)
 

Primary responsibilities of a Technical Support Manager:
- Diagnose and troubleshoot technical issues, including account setup;
- Ask customers targeted questions to quickly understand the root of the problem;
- Guide clients and providers through issue resolution via phone, email, or chat;
- Properly escalate unresolved issues to appropriate internal teams;
- Provide prompt and accurate feedback to customers;
- Oversee the integration pipeline;
- Configure provider and client accounts;

- Utilize AI models to automate issue diagnostics, analyze client data, and optimize support processes.

Requirements & Skills

- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role;

- Ability to diagnose and troubleshoot basic technical issues;

- Experience working with AI models for data analysis, process automation, or customer support;

- Excellent problem-solving and communication skills;

- Excellent skills in SQL;

- Ability to provide step-by-step technical help, both written and verbal;

- BS degree in Information Technology, Computer Science, or relevant field.

Probation

- Standard probation — 3 months (may be exceptional cases)

We are DASH Financial Technologies and we  currently looking for an Application Support Analyst to join our team. You will be integral part in ensuring the smooth operation of various software applications within the organization. This role involves providing technical support to users and collaborating with all DASH teams to implement solutions and focus on automation. Our application and trade desk support team is formed of an enthusiastic mix of people with strong technical, business and customer service skills There is extensive internal user interaction and the need to work in a dynamic team environment. Flexibility, enthusiasm, and a result-oriented approach is a must. This is a high visibility, very impactful role where you will have a chance to "move the needle." We have a growth culture from within and this role provides a career track for anyone who has an interest in technology, financial products, trading, client support, product management, or technical account management.

Responsibilities    

• Proactive monitoring of DASH's FIX routing platforms, DASH OMS trading platform and other proprietary applications using internal monitoring and support tools, raw FIX logs and application logs.
• Troubleshooting of FIX routing related and other production issues.
• Collaboration with Sales, Trading Operations, Compliance, Technology Development, Technical Operations, and Network Operations teams.
• Providing technical guidance and customer service for DASH's suite electronic trading products and services.
• Composition and maintenance of technical support documentation.
• Operational Excellence and Best Practices.

Required Experience, Skills and Qualifications   

• Bachelor's Degree
• At least one year of experience in Application Support.
• Experience with software development lifecycle and agile methodology.
• Experience with composition of technical documentation
• Linux/UNIX, SQL
• XML, scripting languages a plus
• Experience in Trading Operations or Integration/Technical Analyst in the financial technology industry a plus
• Asset Knowledge: U.S. Listed Equities and Options is a plus
• Customer focus
• Systematic approach to problem solving
• Detail-oriented and results-driven
• Strong organization and time management skills, multitasking
• Strong written and verbal communications skills
• Initiative and self-motivation