Jobs at Djinni

We’re looking for a Marketing Manager with hands-on experience in managing performance campaigns and direct communication with clients.

 If you’re passionate about growth marketing, enjoy building strong client relationships, and have excellent English communication skills — we’d love to meet you.

Requirements:

• 2–3 years of proven experience in digital marketing, preferably in performance or growth-oriented roles.
• Strong hands-on experience with Google Ads (Search, Display, Remarketing) and Meta Ads (Facebook, Instagram).
• Solid understanding of conversion tracking, event setup, and analytics via GA4 + Google Tag Manager.
• Knowledge of SEO fundamentals (technical and content-related).
• Experience with CRM systems (Active Collab, HubSpot, or similar).
• Strong analytical and problem-solving skills.
• Excellent English communication skills (B2 level or higher).
• Ability to manage multiple campaigns simultaneously and meet deadlines.
• Proactive, data-driven, and results-oriented approach.

Responsibilities:

• Develop and execute comprehensive digital marketing strategies across Google Ads, Meta Ads, SEO, and email campaigns.
• Launch, monitor, and optimize paid advertising campaigns with a focus on performance, ROI, and conversion goals.
• Oversee end-to-end project management, including timelines, task coordination, and cross-functional team collaboration.
• Serve as the main point of contact for clients: manage approvals, deliver performance reports, and gather actionable feedback.
• Set up and manage Google Tag Manager, including custom event tracking, DataLayer configuration, and GA4 integration.
• Analyze campaign and website performance data to generate actionable insights and drive continuous improvement.
• Collaborate closely with designers, copywriters, SEO specialists, and developers to deliver cohesive, high-performing marketing assets.

What We Offer:

- A work culture built on mutual success, trust, and continuous growth;

- Competitive compensation with clearly scheduled salary reviews and raises;

- A high-performing project management team and an inspiring atmosphere of camaraderie;

- The opportunity to lead a talented team of top-tier developers and designers;

- Sports compensation to help you stay active and energized;

- Paid vacation and sick leave — because your well-being matters;

- Comprehensive health insurance coverage;

- A modern, comfortable office in the center of Lviv;

- An amazing team, warm atmosphere, and engaging corporate events.

📍 Location: Europe based
💼 Cooperation type: Full-time
🧭 Work format: Remote

We’re seeking a Technical Support Specialist to support clients using our server-side tracking solutions. You’ll ensure high-quality customer support for thousands of users worldwide.

About us:
Stape is a global product-driven IT company and the #1 leader in the server-side tracking market. We’re building a powerful, technically complex product that simplifies server-side tracking for marketers and website owners. Our platform processes over 15 billion requests daily, helping improve tracking accuracy and data privacy for more than 200, 000 clients worldwide. We work closely with top partners, including Meta, Tiktok and Snapchat, to provide advanced tracking capabilities. 

We actively participate in industry-specific conferences as sponsors of events like MeasureCamp and Superweek.

Key tasks:

• Provide prompt and helpful support to clients via email and chat (no phone calls)
• Keep Help Center / Knowledge Base articles accurate and up to date
• Aim to resolve support tickets in one touch whenever possible
• Actively collaborate with team members to share insights and improve support processes

Your background:

• Understanding of network troubleshooting tools and techniques (e.g., browser DevTools)
• Ability to learn quickly and independently grasp new technical concepts
• Strong communication skills, including the ability to explain technical topics clearly and collaborate effectively with cross-functional teams
• Ability to analyze data, identify tracking issues, and find solutions
• Ability to work in a small team / startup environment
• English skills (Intermediate strong or higher)

Will be a plus:

• Previous experience in technical support or a similar client-facing technical role
• Understanding of Google Tag Manager (GTM), Google Analytics, Facebook Ads, and Google Ads
• Familiarity with Jira and Confluence or similar project/documentation tools

We offer:

• Industry Leader: Make a meaningful contribution to a globally recognized solution that shapes the future of the server-side tracking market.
• Flexibility: Enjoy a flexible work schedule with the freedom to choose where you work.
• Extended remote workspace setup: Experience the benefits of a fully equipped remote workspace, designed to elevate your productivity and create a comfortable work atmosphere.
• Collaborative culture: Engage in a friendly and open team environment that encourages initiative, creativity, and collaboration.
• Educational support: Invest in your self-development through a dedicated training and professional growth budget.
• Well-Being: Take advantage of 30 days of paid time off (20 standard days + 10 more to cover public holidays), Parental Leave, Anniversary days off, and Study Leave to support your recharge and maintain a balance between work and personal life.
• Health support: Feel secure with full coverage for Sick Leave and a dedicated medical insurance budget that prioritizes your health.

Excited to join us? Submit your CV and let’s get started!

We are looking for a Senior Fullstack Developer with strong DevOps experience to take ownership of our core product platform and infrastructure.
 

This role is for someone who combines solid full-stack development skills with real DevOps ownership. You will act as the main technical authority across architecture, infrastructure, and code quality.

Responsibilities

- Own and evolve the shared Core platform (authentication, RBAC, multi-tenancy, audit logging, API layer).

- Ensure all new projects follow a consistent architecture.

- Manage infrastructure, CI/CD pipelines, Docker-based deployments, and Terraform automation.

- Oversee contract developers (code reviews, Git workflows, standards).

- Manage environments 

- Maintain security best practices and SOC 2–aligned architecture.
 

Requirements

- Strong TypeScript across the stack.

- Solid experience with React and NestJS (or other Node.js frameworks).

- Experience with PostgreSQL (Prisma is a plus).

- Strong DevOps experience: Docker, CI/CD, Infrastructure-as-Code (Terraform).

- Hands-on experience with AWS or Azure.

- Experience working with shared platforms or reusable core systems.
 

Nice to Have

- Experience in regulated industries (healthcare, pharma, finance).

- SOC 2 / ISO 27001 awareness.

- Experience mentoring or leading developers.

We are looking for a Technical Support Specialist (L1/L2) to join our support team and provide customer-facing technical assistance for hardware, software, and connectivity-related issues.

In this role, you will handle first- and second-level support requests, troubleshoot Windows environments and basic network issues, assist with device (IoT/data logger) configuration, and escalate complex technical cases to higher-level engineering teams when needed.

You will work closely with Team Leaders, QA, Operations, and Engineering to ensure high-quality service delivery, accurate documentation, and continuous process improvement.

This role combines technical troubleshooting with customer communication and requires a structured, solution-oriented mindset.
 

Looking for a strong, experienced Team Lead of Media Buying to join our growing team.

Our goal is to create an industry benchmark agency with cutting-edge expertise in CPA traffic, Gambling vertical, and we need a leader who can recruit, mentor, and guide a high-performing team of media buyers while driving measurable results.

If you’re a hands-on leader with a passion for growing teams, scaling campaigns, and setting new standards in the industry, we’d love to have you on board!

Requirements:

• 2+ years of proven experience as a Team Lead Media Buyer.
• Track record of nurturing and training media buyers from junior to advanced levels (proof of past success required);
• Hands-on practitioner with expertise in creating and optimizing campaigns.
• Strong experience with CPA traffic, focusing on testing caps and scaling profitable results.
• Deep understanding of traffic quality, GEO-specific strategies, and sustainable approaches

• Established expertise in top GEOs with a proven ability to perform and scale.

   

Responsibilities:

• Build and lead a team of media buyers, focusing on training and developing junior talent into high-performing professionals.
• Develop, launch, and optimize CPA campaigns with a focus on top-tier GEOs and traffic quality.
• Share expertise in creating, testing, and scaling profitable campaigns that ensure ROI and redeposit rates.
• Provide hands-on guidance, from crafting working strategies to testing hypotheses and identifying successful combinations.
• Focus on delivering consistent test cap scaling and transitioning to high-performance caps in CPA campaigns.

• Analyze market trends, maintain an up-to-date understanding of approaches for different GEOs, and utilize strategies that prioritize quality traffic and profitability over low-value tactics.

   

What we offer:

• Competitive salary: rate + high % of profit (personal and team’s)
• Unlimited budgets for profitable campaigns;
• Work with TOP global brands from the world of Gambling;
  20 paid vacation;
• A dynamic and flexible startup environment that encourages innovation;
• Rockstar professional team (mediabuyers, affiliate, tech, creative, finance);
• 100% Remote work.

Job Description

3+ years of experience
Strong knowledge and experience in C++ development
Solid understanding and experience with multithreading
Proficiency in Object-Oriented Programming (OOP)
Experience in programming under Linux or Unix-like systems
Practical experience with STL and Boost.asio

Considered as a significant plus:
- Understanding of networking stack and protocols (OSI model, L1–L4)
- Knowledge of shell scripting and Python
- Experience with Golang
- Experience with Kubernetes (k8s)
 

Job Responsibilities

Design and implementation of network-oriented applications (Linux, userspace)
Emphasis on generic design with careful memory and processing considerations
Design and implement new modules and features, as well as evolve existing ones
Regular communication with the remote team
 

Department/Project Description

Broadband team works on 2nd generations of Harmonic (NASDAQ:HLIT) Cable Access products: actively developing the industry’s first software-based CCAP solution (“Cable OS”) and cloud native CMTS.

These solutions allow to cable operator companies to deliver the IP-based data, video, and voice services to millions of customers. Focus is given to CableOS which will allow to get rid of the existing HW equipment and to migrate to the cloud, saving customers the enormous expenses for the support of HW network equipment.

The system is based on microservice architecture and is running on the general purpose CPUs. It doesn’t require using ASICs and make possible to run the SW both on the bare metal servers as well as on the private cloud infostructure. CableOS is a pioneer in DOCSIS software defined networking (SDN) with all the benefits it gives to the service providers.

GlobalLogic team is involved in development, manual and automated testing, as well as in solution integration at customers’ headend and further technical support 24/7 with providing professional services for Customers.
 

To learn more - please visit:

HTTPS://WWW.HARMONICINC.COM/BROADBAND/
HTTPS://WWW.GLOBALLOGIC.COM/UA/HARMONIC-AND-GLOBALLOGIC/

Our client, an award-winning global tax services and software provider, is the largest Firm in the world dedicated exclusively to business taxes. With global headquarters in Dallas, Texas, the Firm provides an integrated suite of federal, state, local, and international tax services on a multijurisdictional basis, including tax recovery, consulting, advocacy, compliance, and technology services. Our client is a seven-time recipient of the International Service Excellence Award from the Customer Service Institute of America (CSIA) for its commitment to world-class client service.

About the project:
The project is dedicated to the Sales Tax area: building a SaaS solution that helps clients track and forecast their performance.

Duties and responsibilities:
• Build and maintain a cloud-based infrastructure solution in Azure
• Deploy infrastructure as code
• Building fully automated CIСD pipelines for SaaS applications on the MS Azure platform
• Monitoring, reporting, graphing, and alerting across all infrastructure services
• Build and deploy Docker containers in an orchestrated environment
• Detect and monitor security issues
• Monitor and measure systems for performance, load & capacity planning
• Ensure that Day to Day support and maintenance of these systems is managed within best practice guidelines, which include dealing with escalations as well as communications and stakeholder management

Requirements:
• 4+ years of DevOps experience
• Commercial work experience with Azure Cloud and Azure DevOps
• Decent experience in Linux/Windows Server administration
• Well-versed in TCP/IP, HTTP, and complex cloud network and security topologies
• Good knowledge of Azure stack (AKS, VMs, Blob, VNet, SQL Databases, CDN, DNS, Azure DevOps, etc.)
• Hands-on experience with building and maintaining CI/CD pipelines with Git in Azure DevOps, Kubernetes, Helm, Docker, and Terraform
• Deep knowledge of Kubernetes (AKS)
• Hands-on experience with Terraform
• Experience setting up monitoring tools (Application Insights, Datadog)
• Basic scripting and automating skills (PowerShell, bash)
• Upper-intermediate level of English (both verbal and written)
• Deep understanding of DevOps principles

Nice to have:
• Understanding of Secure Software Development
• Experience working with Cloud Adoption Framework (CAF)
• Experience with SQL (Azure SQL Database, MySQL, PostgreSQL) and NoSQL databases (Cosmos DB, Mongo DB)

We offer*:

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits

*not applicable for freelancers

We are looking for a Middle Machine Learning Engineer to develop and enhance AI-driven solutions within the Palantir Foundry and AIP ecosystem.

In this role, you will focus on building and iterating on machine learning and LLM-based solutions, integrating them into Foundry workflows to support analytics, automation, and decision-making. You will collaborate closely with data engineers, business analysts, and domain experts to deliver practical, production-ready AI solutions.

Key Responsibilities:

• Develop and enhance machine learning and AI models to support predictive analytics, classification, forecasting, and AI-assisted workflows.
• Build AI and ML solutions within Palantir Foundry, using Python and existing Foundry pipelines, Ontology objects, and workflows.
• Apply LLMs and NLP techniques (e.g. prompt engineering, fine-tuning, embeddings, retrieval-augmented workflows) using Palantir AIP for enterprise use cases.
• Collaborate with data engineers to understand data sources, ensure data quality, and prepare datasets for model training and inference.
• Conduct experiments, evaluate model performance, and iterate on features and model approaches.
• Integrate AI models into Foundry workflows to surface insights and support business processes.
• Support model deployment and monitoring by following established team standards and best practices.
• Work closely with business and domain stakeholders to translate requirements into practical AI-driven solutions.
• Document model behavior, assumptions, and limitations to support transparency and compliance.
• Stay up to date with applied AI and GenAI trends and contribute ideas under guidance from senior team members.

Requirements:

• 3+ years of experience in machine learning, AI engineering, or applied data science.
• Strong Python skills; experience with ML libraries such as scikit-learn, XGBoost, TensorFlow, or PyTorch.
• Hands-on experience with LLMs, NLP, or GenAI use cases (e.g. prompt design, embeddings, text classification, summarization).
• Practical understanding of the ML lifecycle: data preparation, feature engineering, model training, evaluation, and iteration.
• Experience working with structured data (tabular, time series); exposure to text or unstructured data is a plus.
• Familiarity with enterprise data environments and collaborative development workflows.
• Ability to clearly explain model results and AI behavior to non-technical stakeholders.
• Upper-Intermediate English or higher.

Nice to have: 

• Proficiency in Foundry Ontology, Object Builders, and Code Repositories.
• Experience in big pharma or highly regulated industries.
• Knowledge of data privacy, compliance, and security best practices in AI applications.
• Familiarity with cloud platforms (AWS, GCP, or Azure) and containerization (Docker, Kubernetes).

Diya is experiencing sustainable growth and we are currently looking for new team members to join our technician team. This job opening has arisen due to the rapid promotions of our existing specialists.

If you are enthusiastic about technical things and possess theoretical and hands-on skills, even if you do not have any prior work experience, we encourage you to send us your resume. We require that you have a strong desire to work in this field, and communication and written English skills at least at the B1 level.

We are a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers' expectations.

Diya is currently looking for a Technical Support Engineer for a full-time position, who is tech-savvy with excellent troubleshooting skills to join us.

The position is for our first level of support working directly with end-users to resolve technology issues remotely for our nationwide client base. An engineer will be exposed to multiple desktops, network, and server technologies in our diverse customer infrastructure environments. The L1 position responds to, resolves, and escalates incoming technical client issues and requests submitted by phone, e-mail, chat, or ticketing system, focusing on superior customer service. There is a paid trial period of 3 months for this position.

Responsibilities for Technical Support include but are not limited to the following:

Provide expert remote desktop support and basic server administration with a focus on:

• Client satisfaction.
• Service delivery quality.
• Technical excellence.

Qualifications:

• Experience with Windows operating systems and office applications.
• Excellent troubleshooting skills.
• Excellent communication and people skills.
• Ability to learn new technologies quickly.
• Ability to work within tight deadlines.
• Ability to multitask and perform under pressure.
• Readiness to different time shifts (our operations are 24/7).
• Detail-oriented, self-motivated, punctual, quick-thinking, creative and proactive.
• Intermediate level of English (both spoken and written).
• Experience with the Microsoft 365 platform would be a big advantage.

What we offer:

• Comfortable work environment, remote work.
• Competitive salary.
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and useful experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers’ expectations.

Diya is currently looking for a Technical Support Team Leader (L1) to join our team. This is a full-time position available at our Zhytomyr office or remotely. We are seeking a tech-savvy individual with excellent troubleshooting skills who is ready to take the next step in their career.

The L1 Team Leader organizes and coordinates the team to ensure maximum delivery quality and high levels of customer satisfaction.

Ready to grow with us? If you have experience as an L1 Technical Specialist and feel ready to transition into leadership, this position is the perfect fit for you. We are looking for a candidate with a solid technical background who is eager to take on the Team Lead role and continue their professional development. Even if you don’t have extensive leadership experience yet, we are primarily looking for potential and the right mindset, we would be happy to talk to you!

Team management responsibilities:

• Tasks distribution, priorities determination, as well as monitoring and evaluation of the task’s implementation
• Documentation works, including operational documents, instructions, standard operations procedures, and reports for the Executive Board, Operations Manager and Customers
• Delivery operations monitoring and ensuring the delivery quality
• Communications within the delivery
• Verbal meetings with clients
• General L1 team management, tasks progress tracking and development of technical expertise of the team
• Distribution tasks according to the workload and technical skills of the team
• Regular status meetings with the team
• Knowledge sharing within the team
• Hands-on help for the team with tasks during peak workload hours
• Maintaining a healthy relationship in the team
• Conflict management inside the team
• Team education, mentoring and other team activities
• Adaptation of new team members
• Daily checks of the time tracked and its accuracy
• Participation in the regular performance evaluations of the team

Engineering responsibilities:

• Act as the primary technical escalation point within L1
• Troubleshoot and resolve complex or non-standard L1 issues
• Perform advanced technical triage before escalation to L2/L3
• Ensure proper diagnostics, logs, and troubleshooting steps are completed
• Maintain and improve technical runbooks, SOPs, and knowledge base
• Reduce unnecessary escalations through coaching and technical guidance
• Participate in major incident bridges and provide L1 technical coordination
• Conduct preliminary root cause analysis for recurring issues.
• Define and enforce technical troubleshooting and documentation standards.

Requirements:

• English: upper-intermediate (B2)
• A minimum of 2 years experience as an IT administrator with a primary responsibility of managing Microsoft Windows systems
• Experience with Microsoft 365 and Azure platforms
• Knowledge of ticketing systems, monitoring, managed antivirus, and backup solutions
• Demonstrated ability to generate and maintain technical documentation

Will be a plus:

• Strong knowledge of administration and configuration of Windows servers and basic services AD, GPO, DNS, ADFS, etc.
• Knowledge of managed antivirus and backup solutions.
• Solid knowledge of PowerShell Scripting and command-line management
• Experience in managing a team
• Microsoft 365 Certification

What we offer:

• Comfortable work environment, remote work
• Competitive salary
• Paid vacation and sick leave
• Healthcare insurance and gym
• Training and useful experience
• Work in a young and friendly team
• Career opportunities and professional growth

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses worldwide. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers’ expectations.

We are expanding our team and need a Level 2 Engineer who is versatile and passionate about technology to assist in supporting our clients’ cloud infrastructure and IT operations. The candidate is expected to provide repeatable solutions, thought leadership, and delivery excellence for our set of core solutions.

Responsibilities:

• Set up and maintain various services and support tools, primarily Microsoft 365/Azure.
• Proactively ensure the highest levels of systems and infrastructure availability for our clients.
• Write and maintain custom scripts to increase system efficiency and reduce human intervention time on tasks.
• Providing operational support, including procedural documentation and relevant reports.

Qualifications

• Proven experience as an IT administrator with a primary responsibility of managing Microsoft Windows systems.
• Experience with Microsoft 365 and Azure platforms.
• Strong knowledge of administration and configuration of Windows servers and basic services AD, GPO, DNS, ADFS, etc.
• Knowledge of ticketing systems, monitoring, managed antivirus, and backup solutions.
• Demonstrated ability to generate and maintain technical documentation.
• Solid knowledge of PowerShell Scripting and command-line management.
• A minimum Intermediate English language level is required.

Will be a plus:

• Microsoft 365 Certification is a plus.
• Experience working with API services.
• Good knowledge of Python and .NET.

Requirements:

Deep knowledge of operating systems:

• Practical experience in administering Microsoft 365 (admin centre, Exchange, Azure, Intune, licensing).
• Practical experience in administering Windows Server (including the latest versions).
• Understanding of the architecture and specifics of each operating system.
• Experience with command-line interfaces and graphical user interfaces of OS.

Troubleshooting and support skills:

• Experience in solving complex problems in Windows environment.
• Ability to analyze event logs and other tools to diagnose issues.

Security and access management:

• Understanding of principles and methods of security in Windows environment.
• Experience with authentication and authorization mechanisms (Active Directory, LDAP, AAD).

Automation and scripting:

• Ability to write PowerShell scripts to automate tasks in the Windows environment.

Communication skills and teamwork:

• Good communication skills for working with clients and colleagues.
• Ability to effectively document processes and solutions.

Education and certifications:

• Higher education in the field of information technology or a related area.
• Certifications from vendors confirming knowledge and skills in Windows and Linux administration (e.g., Microsoft Certified: Azure Administrator Associate, Red Hat Certified Engineer) will be a big advantage.

What we offer:

• Comfortable work environment, remote work.
• Competitive salary.
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and useful experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.

Our client is a global provider of IT services and technology operations support, delivering infrastructure solutions and dedicated engineering talent to enterprise customers. The company works with well-known international organizations, helping them run and scale their technical environments.

The team focuses on both long-term strategy and day-to-day operational execution, supporting partners in their digital transformation initiatives through technology-driven services.

Key Responsibilities
    •    Design, develop, and support Go-based internal tooling, including shared libraries, CLI utilities, and services that enable engineering workflows.
    •    Work on build system components such as dependency resolution, caching mechanisms, compilation processes, and CI/CD integrations.
    •    Improve performance, stability, and usability of developer tools used within large monorepositories.
    •    Collaborate closely with infrastructure, DevOps, security, and developer-productivity teams to shape architecture decisions and integration approaches.
    •    Take part in code reviews, prepare technical documentation, and promote engineering best practices across teams.
    •    Detect inefficiencies in development workflows and implement automated, scalable improvements.
    •    Investigate system issues and operational bottlenecks, perform root-cause analysis, and drive sustainable fixes.

Minimum Qualifications
    •    5+ years of professional experience with Go, preferably in infrastructure software, system tooling, or shared backend libraries rather than only application services.
    •    Solid understanding of build systems, version control internals, and tooling used in monorepo environments.
    •    Hands-on experience with performance profiling, low-level debugging, and concurrent programming in Go.
    •    Background contributing to internal platforms, build pipelines, or developer tooling (open-source contributions are a plus).
    •    Familiarity with CI/CD processes and automation practices.
    •    Strong Linux environment knowledge and scripting skills (Bash, Python, or similar).
    •    Clear written and verbal communication skills, including technical documentation.

Preferred Qualifications
    •    Experience with large-scale build tools such as Bazel, Buck, Pants, or comparable systems.
    •    Knowledge of Git internals, large repository management, and optimization of commit workflows.
    •    Previous work in developer productivity engineering or internal platform teams.
    •    Contributions to open-source Go projects or infrastructure-related libraries.
    •    Exposure to security tooling, static code analysis, or automated review systems.
    •    Experience working in enterprise-level engineering environments with complex development infrastructure.

Not a Fit If You
    •    Have limited experience with Go or used it only for web/API development.
    •    Primarily come from a frontend, full-stack, or traditional Java enterprise background.
    •    Have not worked with infrastructure-level or system tooling projects.
 

We are inviting a Payment Officer to join our Customer Success team to help them with processing requests, and transactions, managing communication, and improving internal processes!
 

Your task:

• Work 12-hour shifts (day and night), with a schedule that you choose yourself;
• Processing requests in Slack from agents, VIP managers, and other teams quickly and masterfully;
• Anti-fraud chat and bank transfers monitoring (decode), processing of each request;
• Strict adherence to regulations;
• Reporting bugs and problems with payment systems;
• Communication with departments to resolve problems;
• Sending emails when withdrawal is delayed, checking balances on payment systems;
• Communication with payment providers, resolving transaction nuances;
• Help in solving problems that users may encounter.
   

Our criteria:

• 1+ years of working experience in this field;
• Understanding the role of customer success manager on a project;
• Analytical skill set;
• Knowledge of fraud cases, i-gaming regulations, gamers’ behavior;
• English level (B1-B2);
• Knowledge and understanding of the i-gaming sphere and payment systems.
   

Our offer:

• We are global, we don’t stick to office or remote options only;
• We support our people and provide relocation options for team members, who are interested;
• We encourage growth and cover 50% of learning expenses;
• We hold yearly performance reviews to help our team members grow and reach new heights, and reward results with regular performance bonuses;
• We believe in potential and prefer to promote internally, giving everyone a chance to prove themselves, and building our company around talents above anything else;
• We are small enough to hear the opinion of every team member, and already big enough to act on the best ideas — an opportunity to have a visible and immediate impact.
• We celebrate our team with corporate gifts and thoughtful appreciation throughout the year.

Cyngular is building an AI-native cloud security platform focused on investigation, threat hunting, and autonomous analysis across multi-cloud environments. We are looking for a senior AI Agent Architect to help design and refine the next generation of our AI-driven investigation and reasoning engines.

This is a strategic advisory role, working closely with the engineering team.

What You’ll Do

• Architect autonomous AI agents for investigation and cloud threat analysis
• Design multi-step reasoning pipelines for structured decision-making
• Build and refine RAG architectures with measurable evaluation frameworks
• Define memory strategies (short-term, long-term, vector-based, graph-based)
• Optimize LLM cost, latency, and token efficiency at scale
• Identify and mitigate failure modes in AI systems (hallucinations, loops, tool misuse)
• Establish evaluation and benchmarking methodology for AI agents
• Guide internal engineers in production-grade AI system design

We’re Looking For Someone Who

• Has built autonomous AI agents in production environments
• Designed complex reasoning workflows beyond simple prompt chains
• Implemented RAG systems with proper retrieval tuning and evaluation
• Optimized large-scale LLM usage with cost-awareness and performance tradeoffs
• Deeply understands AI system failure patterns and guardrail design

Nice to Have

• Experience with multi-agent coordination frameworks
• Background in cloud-native architectures
• Strong distributed systems experience
• Familiarity with security, SOC workflows, or threat hunting domains

Engagement Structure

• Advisory role on a flexible hour-based retainer
• High-impact architecture and design involvement
• Direct collaboration with executive and engineering leadership
• Opportunity to shape AI-driven cloud security at scale

If you have built real AI agents that operate in production and understand the engineering tradeoffs behind them, we’d like to talk.

About WeSoftYou:

WeSoftYou is a dynamic software development company that empowers businesses through innovative technology solutions. With a talented team of experts, we specialize in creating custom software that meets the unique needs of our clients. Our focus on collaboration, quality, and agility ensures we deliver exceptional results, helping businesses thrive in a competitive digital landscape.
 

👉 Required Background & Competencies:

— 3+ years of experience;
— Team management experience (6–8+ people);
— Risk management experience (to be discussed during the interview);
— Experience working with fixed-price projects;

— Solid understanding of Agile/Scrum processes.

— Experience in people management or strong team coordination skills.
— Experience in hiring and onboarding people;
— Excellent analytical, problem-solving, and critical thinking skills;
— Upper-intermediate+ level of English.

🚀 We expect you to perform such Responsibilities:

— Being fully responsible for delivering quality and service level measurement, the financial performance of 1-2 projects;
— Manage the scope, timelines, and budget of the project;
— Manage stakeholders’ expectations;
— Manage changes;
— Be involved in the day-to-day release and production activities;
— Establish and execute clear communications across all team members and stakeholders;
— Ensure that the Scrum teams work within Scrum theory, practices, and rules;
— Facilitate Scrum events as requested or needed;
— Consistently deliver high-quality customer service;
— Manage project documentation & maintain related knowledge base;
— Remove impediments to the Development Team’s progress;
— Coach teams in self-organisation and cross-functionality;
— Conduct performance evaluation of project team members, and provide employee performance feedback to department heads;
— Team staffing, hiring, and attrition control.

👉 What we offer:

📈 Professional Growth opportunities:
— Ambitious goals and interesting projects;
— Regular & transparent performance review and feedback process;
— Possibility for both vertical or horizontal growth (in case you want to try a different path).

🎁 Benefits program
— 18 working days of fully paid vacation;
— Free tax reporting support by our Financial department;
— Help with individual entrepreneurs’ questions and accounting support;
— Financial support and additional days off for various occasions (e.g. marriage, childbirth, etc.).

😌 Comfortable Working conditions
— Flexible working hours;
— Provision of required equipment;
— Remote working model.