Jobs at Djinni

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group — a global award recognizing companies with strong cultures and outstanding workplace environments.

We’re currently expanding our team for one of our partners, and looking for a Customer Support Representative (German Desk, Middle level) to join our international customer care team.

If you enjoy helping customers, can dive deep into requests, and stay calm, empathetic, and professional — this role is for you!

Required experience and skills:

• 6+ months of experience as a Customer Support Representative;
• German — C1+ (both written and spoken, close to native);
• English — B2–C1;
• Excellent verbal and written communication skills;
• Strong empathy, emotional intelligence, and active listening skills;
• Ability to stay focused under pressure and handle multiple requests simultaneously;
• Attention to detail and ability to deeply analyze customer requests;
• Proficiency in MS Office, ticketing systems, and email management tools.

Your future responsibilities include:

• Resolving all inbound and outbound support requests according to internal guidelines;
• Providing customer support via e-mail, chat, and phone;
• Escalating tickets to mentors and team leaders when needed;
• Maintaining high-quality standards in every customer interaction;
• Giving feedback on processes and sharing ideas to improve customer satisfaction.

Performance expectations (first 6 months):

• Minimum 50 points per hour (PPH) per shift
  (1 e-mail = 1 point, 1 chat or call = 2 points);
• Strong focus on quality and detailed handling of customer requests.

Why EverHelp:

• Work in a dynamic international environment with interesting customer requests;
• Opportunity to collaborate with European markets and clients;
• 20 paid vacation days;
• 10 paid sick leaves (medical confirmation required);
• Wellness & Educational Bonus;
• No time tracker;
• Contract-based cooperation;
• Trial period — 3 months;
• Flexible shifts:
  • 08:00–16:30 CET (30-minute break)
  • 08:30–17:00 CET (30-minute break)

Career growth opportunities:

• Quality Control Agent;
• Customer Support Team Lead.

Recruitment process:

1. Intro call with a TA Specialist;
2. Test assignment (2 hours to complete);
3. Interview with Hiring Managers;
4. Final 30-minute interview with the client.
   
   Join EverHelp and become part of a team that turns customer service into an art!

We’re looking for a Finance Specialist to own the financial side of a specific company within our venture.
You’ll join a project at an early stage and take ownership of financial processes from the ground up – with a clear path toward a CFO role as the company scales.

What you will be doing:

• conduct payroll payment operations and settlements with partners;
• verifying the accuracy of financial accounting;
• enhance cash flow control and treasury operations, ensuring transparency and agility;
• collaborate closely with legal, banking, and external partners to align financial systems with business goals;
• forecast revenues, expenses, and cash flows to support strategic decision-making;
• optimize allocation and use of financial resources;

• implement and integrate tools to streamline reward and compensation payouts.

   

Your background:

• 1+ years of experience in finance operations, accounting, treasury, or similar roles;
• solid understanding of financial statements (P&L, Balance Sheet, Cash Flow);
• advanced Excel / Google Sheets skills (pivot tables, financial models, automation);
• analytical mindset with attention to detail and ability to work with large datasets;
• ability to work in a fast-paced, startup/scale-up environment;
• english level: B1 or higher;

• experience in IT / product companies will be a plus.

   

What we offer you:

• flexibility and freedom: choose fully remote, hybrid, or office-based work yourself;
• strong team: work alongside some of the industry’s top talent;
• unlimited growth: grow in multiple directions, get freedom to launch your own product;
• career development: take courses, attend top-notch conferences, explore digital library for nonstop growth;
• health support: get medical insurance, paid vacation and sick leaves, and access to a corporate psychologist;

• fun and culture: enjoy off site parties, team-buildings, sport events, and corporate gifts.

   

Thanks for your time.
Let`s bring things to the next level? 

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals developing outsourcing support services for a variety of products worldwide at a dynamic pace. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've preserved all our workplaces and, most importantly, continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group — a global award recognizing companies with strong cultures and outstanding workplace environments.

We’re currently expanding our team for one of our partners, and looking for an Order Entry Manager (Junior+ level) to join our international customer care team.

If you enjoy handling customer requests via email, are detail-oriented, and can maintain focus under high-volume work — this role is for you!

Required experience and skills:

• 6+ months of experience in Customer Support;
• Fluent written German (email only, no voice) — strong grammar, natural phrasing, professional email tone;
• Critical thinking and ability to logically analyze cases;
• Strong attention to detail; ability to follow instructions precisely;
• Ability to structure written communication clearly and concisely;
• Ability to ask clarifying questions instead of making assumptions;
• Familiarity with email management tools (Dixa preferred).

Your future responsibilities:

• Process ~15,000 emails per year (~1,250/month, up to 60/day);
• Handle email orders via Dixa;
• Maintain a 24-hour response time; target Average Handling Time (AHT) 4–6 minutes (6–8 minutes allowed during onboarding);
• Ensure high-quality standards in every interaction;
• Report KPIs to the Sales team at Contorion;
• Share feedback and improvement ideas for processes.

Work schedule and conditions:

• Mon–Fri, 9:00–18:00 CET (1-hour lunch break);
• After probation: flexible start/end times if KPIs are met;
• No time tracker;
• Benefits: paid vacation and sick leaves;
• Contract-based cooperation;

Why join:

• Work in a dynamic international environment;
• Handle interesting customer requests;
• Opportunity to collaborate with European markets and clients.

Recruitment process:

1. Intro call with a TA Specialist;
2. Test assignment;
3. Interview with Hiring Manager;
4. Bar-raising.
    

Join EverHelp and become part of a team that turns customer support into an art!

We are seeking a skilled Middle PHP Developer with a strong interest and hands-on experience in AI-driven development to join our dynamic team. You will work on building and maintaining high-performance web applications while contributing to AI-powered solutions within our products.

Responsibilities

• Develop, test, and maintain web applications using PHP and Symfony
• Design and optimize databases (primarily MySQL 8.0) for high performance and scalability
• Work with MongoDB for unstructured data
• Integrate and manage RabbitMQ for asynchronous processing
• Contribute to AI-related features and pipelines within PHP applications
• Deploy and manage applications using AWS (EC2, S3, RDS, etc.)
• Collaborate with cross-functional teams to design and deliver new features
• Identify and resolve performance bottlenecks
• Ensure high performance, quality, and responsiveness
• Stay up-to-date with AI trends and propose improvements
   

Requirements

• 3+ years of experience as a PHP Developer 
• Strong knowledge of Symfony 
• Solid experience with MySQL 8.0 (optimization, indexing, query tuning)
• Experience with RabbitMQ or similar message queues
• Hands-on experience with AWS
• Practical experience or strong understanding of AI integration in development:
  • Working with APIs
  • Building pipelines, automation, or AI-enhanced features
• Experience working with high-load systems
• Strong analytical and problem-solving skills

Nice to have

• Experience with Docker / Kubernetes
• DevOps background
• Understanding of AI architectures (LLM pipelines, embeddings, etc.)
• Understanding of front-end technologies (JavaScript, React, Vue.js)

We’re seeking a Flutter Developer with 1.5-3 years of experience to join LYQX team for ongoing project!

Responsibilities & Requirements:

• Deep knowledge of pure Flutter architecture & BLoC (knowledge of Flutter Flow is a plus)

• Experience with OpenAI integration

• Experience with cursor AI for development

• Experience with Firebase (Auth, Firestore, Messaging)

• Proficient with RESTful APIs, asynchronous programming, and Websockets

• Skilled in Git, Agile methodologies, and knowledge of UI/UX best practices

• Understanding of the app publishing process on Google Play and the App Store

• Strong communication and teamwork skills

• English level B2+

What We Offer:

• $500-1000/month payment with scheduled raises

• Full-Time remote work

• Paid vacation/sick leave

• A supportive, growth-focused environment

Ready to grow with us? Send a CV and Apply Now!

• Project Description:

  Our client is a leading global Financial markets data provider that runs many change programs to deliver high-quality software that connects Financial Markets across the globe in a real-time, high-frequency, and low-latency data management chain.
  We are seeking a Senior DevOps Engineer for Real Time Data Distribution System in the Real Time Core team. The successful candidate will combine strong technical and collaboration skills in a demanding and dynamic environment. You will work directly with your team and with groups across the organisation to ensure the best service for our client base.
  You will be a member of a multi-skilled team building and maintaining components for our market leading our system. We strive for our engineers to work within agile teams that emphasize standard process and believe quality is everyone's responsibility. They bring an enthusiastic attitude whilst making sure they share their knowledge while removing constraints.
   

• Responsibilities:

  Key Responsibilities:
  • Engaging with the product owner, team lead, architects and other members of the global team you'll help build world-class solutions to address our customer needs.
  • Demonstrating a consistent focus on quality and security, you'll deliver reliable, and robust solutions.
  • Manages own workload and promotes an inclusive and open culture.
  • Takes initiative to develop knowledge in technology products and tools through on the job learning, certifications and projects.
  • Actively participating in Scrum meetings, you'll give timely status updates to the Team Lead and/or Scrum Master on areas for which you are responsible.
  • Through agile retrospectives and reviews, you'll analyse and adapt, finding innovative ways to enable your team work more effectively delivering on time to defined standards of quality.
  • You'll need to able to work well under pressure and be adept at taking problems and seeing them through to resolution with minimal supervision.
  • You'll be an excellent communicator and very client focused with strong interpersonal skills.
  • You'll ensure that the Knowledge Base is kept up to date with the team's knowledge and technical issues resolution.
  • Second line point of escalation in event of a major incident.
  • Occasional weekend or evening deployment work.
   

• Mandatory Skills Description:

  • 8+ years of proven experience as a DevOps Engineer or similar role.
  • Recent 5+ years of hands-on experience in large-scale Azure projects.
  • Experience with AWS.
  • Good working knowledge of Terraform.
  • Experience with CI/CD tools and practices (Gitlab, Jenkins).
  • Knowledge of containerization tools such as Docker and Kubernetes.
  • Experience with Monitoring platforms (Datadog, Prometheus/Grafana, Cloudwatch, Azure Monitor)
  • Experience with Monitoring Integration (statsd, OpenTelemetry, APM) is a plus.
  • Working experience with scripting languages like Python.
  • Working experience with Memory safe languages (Java, Go, Rust) is a plus.
  • Strong knowledge of networking concepts and protocols (TCP/IP, UDP, multicast).
  • Strong written & verbal communication skills.

We’re looking for a Full Stack Engineer to join the Documents Team. Our team is working on building and scaling a new web application, expanding the ecosystem of one of our key products. This is a great opportunity to have a real impact on product decisions, architecture, and user experience while working across both frontend and backend.

What you’ll do: 

• Developing user-facing application(s):

             - Main stack is Typescript, React, Nextjs, Tailwind
             - Back-end is Node, Nestjs, Postgres, AWS

• Back-end tasks to power new functionality for both web and iOS app
• Working with product and marketing teams to define clear requirements and estimates
• Writing tests
• Always teaching others and giving helpful feedback
• Good SEO and accessibility is a must
• Experience with various third-party integrations as we will integrate more and more

About you:

Front-end:

• React, CSS
• Next.js, TailwindSEO
• SEO, Accessibility
• Smooth animations
• Responsive UI
• Pixel-perfect implementation

Back-end:

• Nest.js and Postgres
• Distributed systems and event-based architecture
• SQL skills and experience working with ORMs
• CI/CD, and infrastructure setup
• Third-party integrations and their side-effects

Overall:

• Strong English skills (we have several required meetups in English, plus engineers present the features themselves in English)
• Enjoy working on pet projects, finds opportunities to learn and try something outside of work projects only
• Enjoy both back-end and front-end.

Would be a plus:

• AI integrations
• External LLM tools, like LangFuse, LangChain, etc.
• Desire to build automations
• Interest in knowledge sharing

What you will get at Readdle:

• Customer-centric culture. We put our users at the heart of everything we do. Every team member has the opportunity to engage directly with customers, gaining insights that shape meaningful, delightful experiences for millions worldwide.
• Relentless growth. We’re committed to mastery in our craft. We take ownership of our work, decisions, and outcomes, and we see feedback as a catalyst for growth. Every challenge is an opportunity to learn, evolve, and raise the bar.
• Exceptional people, exceptional team. Our greatest strength is our people. We care deeply about each other, work transparently, and celebrate collective success. Together, we build an environment where everyone can do their best work and grow beyond their potential.
• Real impact. We design products that truly matter. Our focus is on delivering tangible value, simplifying complexity, pushing boundaries, and continuously improving how we build and deliver solutions to our users.
• Culture of innovation. We embrace curiosity and creativity in everything we do. Fresh ideas are not just welcomed, they’re expected, celebrated, and turned into real innovations that shape the future of our products and company.

We are looking for a motivated Lead Generation / Partnership Manager to join our team. If you are a proactive individual looking to kickstart your career in the IT industry, we are ready to teach you how to grow client networks, generate high-quality leads, and build long-term partnerships in the IT outsourcing/outstaffing domain.

Responsibilities:

• Search for and engage potential clients using various channels (LinkedIn, email, etc.).
• Generate and qualify leads based on our target audience.
• Assist in building and developing strategic partnerships.
• Initial communication with prospects (from the first touch to handing off to the sales team).
• Maintain CRM data and track outreach activities.
• Contribute creative ideas to our outreach and lead generation strategies.

Requirements:

• Upper-Intermediate (B2) or higher English level.
• Strong interest in IT sales, lead generation, or business development.
• Understanding of basic B2B communication principles.
• Confident user of LinkedIn.
• Excellent writing skills with the ability to create personalized, engaging messages.
• Proactive and self-driven mindset - we value "get-things-done" attitude over years of experience.
• High level of self-organization and desire to learn quickly.

Nice to have:

• Initial understanding of the IT outsourcing/outstaffing business model.
• Familiarity with email outreach tools (Apollo, Lemlist, Instantly, etc.).
• Basic understanding of the sales funnel.
• Completion of any relevant courses (Lead Generation, Sales, or IT Management).

We are looking for a proactive Junior Account Manager to join our team. You will be responsible for expanding our partner network, fostering long-term client relationships, and ensuring high-quality delivery of our analytical services.

The Role:

• Serve as the primary point of contact for B2B clients across the UK, US, and EU.
• Translate client hiring needs and project requirements into actionable requests for our recruitment and delivery teams.
• Identify opportunities to scale client teams (Upsell/Cross-sell) and increase overall billable volume.
• Build long-term trust through regular sync-ups, health checks, and performance reporting.
• Oversee the full lifecycle - from onboarding and contract management to invoicing and monthly reporting.

Requirements:

• Excellent written and verbal English communication is a must.
• Ability to negotiate, influence, and handle feedback professionally.
• Capacity to structure information and maintain attention to detail.
• Fast learner

🚀 Hi! Welcome to Megafair — an international startup provider in the skill-based and slot iGaming niche, where excitement meets intellectual challenge. We create high-quality, innovative gaming products that set new industry standards and captivate players worldwide.

With a truly global team, we work across multiple markets, blending creativity, technology, and expertise to deliver exceptional gaming experiences. Our vision is bold, and our plans are big — this is your chance to join us from the ground up and grow together with a fast-scaling startup.

If you’re ready to be part of a team where every idea matters, challenges inspire, and achievements are celebrated, Megafair is the place to make your mark.

REQUIREMENTS

• 2+ years of experience in iGaming integrations or a similar technical role;
• Experience on the provider side, including work with operators, aggregators, and platform integrations;
• Solid understanding of API, network routing, logs, and basic troubleshooting;
• Experience with task management tools (Jira or similar);
• English level B2+ (spoken and written);
• Strong problem-solving and communication skills;

• Proactive, results-oriented, able to “get things done”.

   

WE OFFER

• Compensation: competitive salary;
• Tech tools: modern technical equipment;
• Time Off: 20 vacation days, 10 sick days annually;
• Work-Life Balance: flexible remote, options without time tracking;
• Language Learning: reimbursement for foreign language courses;
• Support network: work with a team you can learn from and every day;
• Diversity: we pride ourselves on our international working environment;
• Power supply: compensation for electricity, power banks, generator fuel, etc.;
• Professional Growth: emphasis on internal promotions for career advancement.

RESPONSIBILITIES

• Manage integrations with partners; 
• Provide technical support during and after integration;
• Monitor integration progress and timelines;
• Communicate with external partners and internal teams;
• Ensure stable launches and smooth go-live processes.

CANDIDATE JOURNEY

Interview with Recruiter - Interview with Manager - Interview C-level

About Intent Solutions Group:
 

At Intent Solutions Group, we specialize in delivering cutting-edge software products and digital solutions across industries like Robotics, Healthcare, IoT, and Digital Media. As an AWS Consulting Partner, we transform ideas into scalable, future-ready solutions that drive meaningful outcomes. Our commitment to innovation, collaboration, and growth empowers our team to deliver exceptional results and push the boundaries of technology.
 

About the Client and Product:
 

Our client provides one of the world’s leading online video platforms, designed to power live streaming, online presentations, live conferences, events, tutorials, and training sessions. Leveraging cutting-edge browser-based video capture technologies, the platform can support thousands of simultaneous viewers during live events.
 

Built with advanced video pipeline technologies used by leading organizations like Amazon Video and Netflix, the platform encodes and streams millions of minutes of video content annually, making it a key player in the digital video space.

About the Role:
 

We are seeking a Quality Engineer Senior to join our team as a leader in QA excellence. This role is an opportunity to define and uphold the highest quality standards while exploring innovative approaches, such as leveraging Artificial Intelligence (AI) to optimize testing and enhance product performance.
 

The ideal candidate thrives on solving complex challenges, values innovation, and is excited to shape the future of QA practices. You will collaborate closely with product teams, developers, and stakeholders to deliver high-impact solutions that exceed user expectations.
 

Requirements

• 7+ years of experience in quality assurance with a proven track record of delivering high-quality software.
• Proficiency in manual and exploratory testing techniques and methodologies.
• Knowledge of Jenkins and Maven.
• Intermediate-level expertise with the Scrum process.
• Strong experience with Jira for tracking progress and updates.
• Understanding of cloud computing, with a focus on Amazon Web Services (AWS).
• Familiarity with AI-driven testing tools or methodologies, and a strong interest in applying AI to QA processes.
• Hands-on experience with test management tools (e.g., TestRail, Zephyr) and defect tracking systems (e.g., JIRA).
• Experience testing web and mobile applications, including cross-browser and cross-platform testing.
• Basic understanding of AI concepts, with a keen interest in innovation within QA processes.
• Upper-intermediate or higher English proficiency, with the ability to articulate technical concepts clearly.
  
  What’s the job?
  
   
• Define, implement, and maintain robust testing strategies that ensure high-quality product delivery.
• Create detailed test plans, test cases, and test scenarios for functional, regression, and exploratory testing.
• Conduct and document test runs for both positive and negative test cases, identifying and reporting defects.
• Track progress and updates in tools such as Jira/Confluence or similar.
• Collaborate closely with cross-functional teams, including product management, design, and development, to align on requirements and quality goals.
• Stay updated on QA best practices, tools, and AI-driven methodologies, sharing insights to drive continuous improvement.
• Mentor and guide junior QA engineers to foster a culture of learning and growth.
• Participate in, and occasionally lead, Scrum meetings and coordinate QA efforts.
• Act as a point of reference for team members to clarify functionality and quality expectations.
   

Benefits

We gladly offer:
 

• Work in a flexible, Agile, and multinational team where innovation and collaboration drive success.
• Leverage your skills and experience to develop state-of-the-art software products while expanding your expertise in cutting-edge technologies.
• Gain access to training and learning opportunities to grow your skillset and stay ahead in the ever-evolving tech landscape.
• Work with leading global clients across industries and become a domain expert in AWS and cloud-based solutions.
• Enjoy a modern office located in the city center, providing a dynamic and inspiring workspace.
• Benefit from the flexibility to work both remotely and on-site, allowing you to balance professional and personal commitments effectively.
   

Lemon.io is a curated marketplace that connects startups and scaleups with pre-vetted senior software engineers. Founded in 2015 in Kyiv, the company has grown to 60+ people, 1,500+ vetted developers across 40+ countries, and ~2.3 million cumulative work-hours logged on the platform. 
The business runs on one core bet: the quality of talent matching defines everything. 

Tens of millions of profiles carry signals that are mostly underused for understanding who will fit best for what job. We're hiring our first engineer to change that. This person will own a brand-new internal data platform from zero: designing and building how we gather, structure, and surface developer intelligence so the business can match faster, smarter, and at scale.

This is a founding, senior/staff-level role. You won't inherit a codebase or join a squad – you'll make the architectural decisions, pick the stack, and ship the first version. You'll work directly with stakeholders across whole org to understand what data matters most and build the system that makes it valuable.

EU timezone preferred. Remote.
 

Must-have:

• Hands-on experience building data/platform products (not just consuming data – creating and designing how it's collected, structured, and served)
• At least one 0 -> 1 greenfield build – took something from "nothing exists yet" to a working system in production
  Strong backend foundation – can make architectural decisions and own them
• English B2 or higher
• Strong written and verbal communication – can articulate technical decisions to non-technical people and drive alignment async
• Data pipeline design and implementation – ingestion, cleaning, enrichment, serving
• Search and indexing systems (Elasticsearch or similar)
• Relational databases (PostgreSQL or similar)
• Cloud infrastructure (AWS, GCP, or Azure) – can provision and operate services independently
• System architecture – can design a platform from scratch and make defensible trade-offs

Nice-to-have:

• Track record of working directly with non-technical stakeholders (product, ops, leadership)
• Reasonable infrastructure experience
• ML/AI experience (embeddings, NLP, classification)
• ETL orchestration tools (Airflow, dbt, Dagster)
• Data warehouse experience (BigQuery, Snowflake, Redshift)

What you'll get:

• Startup culture with open communication. Our current eNPS score is 82. 
• Competitive salary in USD
• Full remote work with flexible working hours
• 28 working days of vacation a year
• 7 days of sick leave
• Annual reimbursements for things that matter to us: health, self-development, travelling, home office upgrade, mental wellness etc.
• Help with maintaining your Ukrainian PE. 

About us

RAW is a new studio with a conviction to create something that stands out in the sea of sameness. We develop innovative, easy-to-understand and highly entertaining slot games for the gaming industry. We were founded in March 2021, by well-known industry experts with strong investment backing.

 
At RAW iGaming, we believe in the fundamental principles of equality and diversity. We are committed to fostering an inclusive environment where everyone, regardless of gender, race, age, sexual orientation or beliefs, is respected and valued. This commitment is integral to our culture and drives our efforts to ensure equal opportunities and create a diverse and dynamic workforce.

Role Purpose

• Design and implement scalable, robust and reliable backend systems to support the live casino platform, ensuring they are secure and performant.

• Work closely with cross-functional teams including product owners, software developers, and QA engineers to deliver new features and functionality to the platform.

• Ensure that all backend systems are well-documented and well-tested, and that appropriate monitoring and alerting is in place to detect and resolve issues as they arise.

• Mentor and coach junior developers, helping them to grow their skills and knowledge in backend development, software engineering best practices and casino domain knowledge.

• Stay up-to-date with the latest trends, technologies and best practices in backend development, and actively apply them to improve the platform.

Accountabilities include, but not limited to

• Computer Science

• Software Development

• Programming

Knowledge, Skills & Experience

• At least 5 years of professional experience in backend development with a focus on high-availability, high-performance, scalable and secure systems.

• Knowledge and experience of the Live Casino Game Shows, or from a similar broadcasting application (dealing with streaming, camera switching, tally lights and similar) is highly considered.

• Proficiency in at least one backend programming language such as Java, Python or Go.

• Experience with databases such as PostgreSQL or MySQL, and caching systems such as Redis or Memcached.

• Experience with cloud infrastructure such as AWS or GCP, and containerization technologies such as Docker or Kubernetes.

• Strong understanding of software engineering principles, including design patterns, algorithms, and data structures.

• Excellent written and verbal communication skills, with the ability to collaborate effectively with cross-functional teams.

• A passion for software development and a desire to continuously learn and improve.

The budget for this role is 3000 - 3500 eur gross.

Benefits:

• 25 days paid vacation days
• paid public holidays
• Private health insurance (for candidates residing in Ukraine) 
• Additional marriage leave
• Additional paternity leave
• 5 days of paid sick leave
• Professional development support
• Department team building activities
• HR support

Location: Remote / Europe / CIS
 

From merchant onboarding and MID setup to support operations and infrastructure control - this is where fintech operations meet high-risk payment environments.

We are launching a new payment company focused on iGaming and other high-risk industries.
The company will provide full-scale payment infrastructure for merchants operating in complex markets: processing, multi-PSP routing, settlements, and global payment orchestration.

To build and scale the operational backbone of this business, we are looking for a CTO (Head of IT Operations) who can bring structure, control, and efficiency across IT systems, support processes, and payment operations.

Your Mission

Build and lead a reliable IT and operations ecosystem that ensures seamless merchant onboarding, stable infrastructure, efficient support processes, and full control over internal systems and access management.

What You Will Do

IT Infrastructure & Systems

• Own and manage the company’s IT infrastructure, including SaaS tools and third-party services
• Oversee vendor relationships, service performance, and cost control
• Ensure system reliability, security, and scalability
• Manage service subscriptions, payments, and contracts

MIDs & Payment Operations

• Oversee setup and administration of MIDs and merchant accounts
• Coordinate with PSPs, payment providers, and internal teams
• Ensure smooth onboarding and operational readiness of merchants
• Maintain visibility and control over payment-related configurations

Support Operations & Processes

• Build and lead the support team (L1/L2)
• Design and implement support processes, workflows, and escalation logic
• Define and monitor SLAs, KPIs, and team performance
• Improve response times, resolution quality, and operational efficiency

SaaS & Tools Management

• Analyze business needs and select external SaaS solutions
• Lead implementation and integration of tools into internal workflows
• Optimize tool stack for scalability and efficiency
• Ensure proper usage and adoption across teams

Access & Internal Systems

• Manage employee access across systems (onboarding/offboarding)
• Implement role-based access control (RBAC)
• Ensure security and compliance of internal systems
• Maintain structured documentation and system visibility

Ideal Candidate Profile

Experience & Background

• 3+ years in IT Operations / IT Manager / Head of IT roles
• Experience in fintech, payments, or high-load environments is a strong advantage
• Proven track record of building processes and managing support teams
• Experience working with SaaS ecosystems and external vendors
• Familiarity with payment systems, PSPs, or merchant infrastructure is a plus

Hard Skills

• IT infrastructure and SaaS administration
• Support team management and SLA/KPI design
• Vendor and service management
• Access management and internal system administration
• Process design and operational optimization

Soft Skills

• Structured and systems-oriented mindset
• Strong ownership - you ensure everything works
• Ability to operate in fast-moving environments
• Clear communicator between tech, operations, and leadership
• Problem-solver with a hands-on approach

Why Join Us?

• Opportunity to build IT operations from scratch in a high-growth fintech
• Direct involvement in high-risk payment infrastructure
• Work with experienced fintech operators within the SolveX ecosystem
• High-impact role with real ownership over systems and processes
• Remote-first, performance-driven culture

If you know how to turn operational chaos into structured systems and can ensure everything runs smoothly behind the scenes, we’d love to talk.

About us

RAW is a new studio with a conviction to create something that stands out in the sea of sameness. We develop innovative, easy-to-understand and highly entertaining slot games for the gaming industry. We were founded in March 2021, by well-known industry experts with strong investment backing.

 
At RAW iGaming, we believe in the fundamental principles of equality and diversity. We are committed to fostering an inclusive environment where everyone, regardless of gender, race, age, sexual orientation or beliefs, is respected and valued. This commitment is integral to our culture and drives our efforts to ensure equal opportunities and create a diverse and dynamic workforce.

Role Purpose

• Design and implement scalable, robust and reliable backend systems to support the live casino platform, ensuring they are secure and performant.

• Work closely with cross-functional teams including product owners, software developers, and QA engineers to deliver new features and functionality to the platform.

• Ensure that all backend systems are well-documented and well-tested, and that appropriate monitoring and alerting is in place to detect and resolve issues as they arise.

• Mentor and coach junior developers, helping them to grow their skills and knowledge in backend development, software engineering best practices and casino domain knowledge.

• Stay up-to-date with the latest trends, technologies and best practices in backend development, and actively apply them to improve the platform.

Accountabilities include, but not limited to

• Computer Science

• Software Development

• Programming

Knowledge, Skills & Experience

• At least 5 years of professional experience in backend development with a focus on high-availability, high-performance, scalable and secure systems.

• Knowledge and experience of the Live Casino Game Shows, or from a similar broadcasting application (dealing with streaming, camera switching, tally lights and similar) is highly considered.

• Proficiency in at least one backend programming language such as Java, Python or Go.

• Experience with databases such as PostgreSQL or MySQL, and caching systems such as Redis or Memcached.

• Experience with cloud infrastructure such as AWS or GCP, and containerization technologies such as Docker or Kubernetes.

• Strong understanding of software engineering principles, including design patterns, algorithms, and data structures.

• Excellent written and verbal communication skills, with the ability to collaborate effectively with cross-functional teams.

• A passion for software development and a desire to continuously learn and improve.

The budget for this role is 3000 - 3500 eur gross.

Benefits:

• 25 days paid vacation days
• paid public holidays
• Private health insurance (for candidates residing in Ukraine) 
• Additional marriage leave
• Additional paternity leave
• 5 days of paid sick leave
• Professional development support
• Department team building activities
• HR support