Jobs at Djinni

Headway Inc is a global tech company, revolutionizing lifelong learning by creating digital products for over 150 million users worldwide. Our mission is to help people grow. We’re proud to be ranked 4th among the World’s Top EdTech Сompanies by TIME magazine. We believe lifelong learning should be accessible, personalized, and impactful to each individual. That’s how we change the world and why we bring together exceptional minds.

The core of our achievements is our team. We believe in people and shared values SELECT. That’s why, together with Lisa Rudyk, Head of User Acquisition at Headway by Headway Inc, we’re looking for a User Acquisition Specialist to scale campaigns on Meta and hit the ROI that drives our mission worldwide.

The product and team you will be working with:

Headway is our flagship app, offering summaries of nonfiction bestsellers, daily insights, and gamified challenges. Headway is the world’s most downloaded book summary app and has been featured as App of the Day in over 30 countries, including the US, the UK, and Canada.

You’ll join our User Acquisition team, responsible for driving new user growth, fueling product expansion, and supporting the company’s financial goals. We focus on scaling new revenue by testing fresh approaches and continuously exploring the most effective ways to accelerate product growth.

This job is perfect for you if you:

• Want to work on a product that’s a market leader in Book Summaries across the US and Tier-1 countries.
• Are excited to see the direct impact of your work reflected in both financial and product metrics at Headway.
• Enjoy the freedom to test bold hypotheses, with the potential to fully own a channel or user acquisition flow in the future.
• Want to collaborate closely with the Product team while sharpening your product marketing expertise.
• Love working with a performance-driven team of people who are fully committed to results.
• Are eager to grow in a data-driven environment where experiments and analytics guide every decision.

• Value strong partnerships — we work closely with Google, Meta, and TikTok.

   

What you will do:

• Scale Headway App’s user acquisition through Meta Ads.
• Collaborate with the Product Marketing Team to design new funnels and run product experiments.
• Analyze data, metrics, and test outcomes to make decisions grounded in data-driven insights.
• Improve funnel conversions (CRO) in partnership with the Product Marketing Team.
• Test creatives, audiences, and bidding strategies to maximize growth.
• Work closely with Creative Marketing, Product Marketing, and Analytics teams to drive new user growth.

• Build and maintain automations and scripts to streamline campaign management and optimization.

   

What you need to join us:

• Have ~1 year of experience in marketing, user acquisition, FMCG, consulting — or you’re just starting out and eager to grow fast.
• Know your way around numbers, can use them to make smart decisions and uncover causal relationships.
• Understand the basics of marketing and how paid traffic works.
• Love to research, ask “why?”, and figure things out from the ground up.
• Have a willingness to quickly learn new tools (Amplitude, AppsFlyer, Tableau, ad platforms).
• Communicate confidently in English (B2).

• Align with the values of our team (SELECT).

   

What do we offer:

• Work within an ambitious team on a socially impactful education product.
• An office with a reliable shelter, generators, satellite internet, and other amenities.
• Access to our corporate knowledge base and professional communities.
• Personal development plan.
• Compensation for English language learning, external training, and courses.
• Medical insurance and full sick leave compensation.
• Company doctor and massage in the office.
• Sports activities: running, yoga, boxing, and more.
• Corporate holidays: we go n a week-paid holiday to rest and recharge twice a year.

• Supporting initiatives that help Ukraine. 

   

Working schedule

This is a full-time position with a hybrid remote option. It means that you can decide for yourself: whether you want to work from the office, remotely, or combine these options.

Are you interested?

Send your CV!

Job Description

5+ years of experience in software development, with a focus on C#, React, and .NET Core.
Strong knowledge of object-oriented programming, design patterns, and modern software architectures (e.g. serverless, microservices, containerized, etc.).
Proficiency in front-end development using React.js and modern JavaScript/TypeScript frameworks.
Experience with cloud platforms (e.g., Azure, AWS, or GCP). - Azure preferred
Experience with CI/CD pipelines, unit testing, and deployment automation tools.
Excellent problem-solving skills and ability to work in a fast-paced, agile environment.
Experience working with Azure DevOps for task tracking and code repository would be a plus.
Experience working with AI-based productivity tools would be a plus.
Experience with NextJS and Syncfusion UI component library would be a plus.

Job Responsibilities

• Perform as part of a team in designing, developing, and deploying high-quality applications using C#, React, and .NET Core working on one of the workstreams on the project in Healthcare domain.
• Design and deliver individual system modules and microservices.
• Conduct code reviews and support junior team members to ensure technical excellence and professional growth.

• Troubleshoot complex technical issues and optimize performance of applications.

   

Department/Project Description

Client is a leading global Contract Research Organization (CRO) that provides Phase I-IV clinical trial management, market access, and technology solutions with over 30 years of experience.

We’re looking for a talented Copywriter to join our team.
Our projects are growing across global markets, and strong, engaging content plays a key role in our success.

We’re searching for someone who knows how to turn ideas into clear, compelling copy that captures attention and drives results. From marketing campaigns and social media content to landing pages and ad creatives — your words will help shape how people connect with our brand.

You’ll work closely with creative and marketing teams to create content that is both performance-driven and engaging.
If you’re passionate about writing, creativity, and digital trends — we’d love to hear from you 🚀

Responsibilities:

• Writing content: creating texts and copy for landing pages in Affiliate Marketing in FX vertical.
• Working with ready texts: quickly adapting materials for different GEOs, changing characters/angles, and rewriting paragraphs.
• Localization and style flexibility: understanding different GEOs (people’s mentality and what triggers them). You can easily switch styles: from clickbait "shocking" celebrity news to serious, deep IT articles with clear points.

Requirements:
 

• Speed and efficiency: ability to work fast, hit deadlines, and easily switch between tasks.
• Affiliate marketing skills: experience in writing copy specifically for Affiliate Marketing (traffic arbitrage) is a big plus.
• Selling with words: understanding user psychology and knowing how to hook the reader from the very first seconds.
• Tech skills: confident user of Google Docs and at using AI tools (ChatGPT, Claude, etc.).
• Attention to detail: high focus on details, ability to follow the tasks strictly and deliver texts without mistakes.

Project Manager with qa and upwork Experience

We are looking for a proactive Project Manager with hands-on QA experience and strong communication skills to join our growing team. Experience as a Business Analyst will be a strong plus.

Requirements:

1.5+ years of experience as a Project Manager in IT

Practical experience in QA (manual testing, bug reporting, test cases, understanding of SDLC)

Experience working with Upwork projects/clients

Understanding of Agile/Scrum methodologies

Experience communicating directly with clients and managing project delivery

Strong task management and prioritization skills

English level: Intermediate+ or higher

BA experience (requirements gathering, documentation, user stories) will be a plus

Responsibilities:

Manage project workflows and coordinate development teams

Communicate with clients and clarify project requirements

Assist with QA processes and product quality control

Track deadlines, risks, and project progress

Participate in planning, sprint management, and team coordination

Help structure tasks and documentation

Nice to Have:

Experience with Jira, Trello, ClickUp, Notion, or similar tools

Basic understanding of web/mobile development processes

Experience with outsourcing/outstaff projects

We Offer:

Remote work format

Flexible schedule

Small and fast-growing team

Opportunity to influence processes and product decisions

If you have PM experience combined with QA skills and enjoy working closely with clients and teams — we’d love to hear from you.

Stellar Logic specializes in custom IT solutions for international clients. We help businesses build and maintain internal systems and enterprise software that power their operations.

We’re looking for a Senior .NET Developer to join a long-term project. If you have solid experience with legacy .NET systems and enjoy bringing stability and quality to complex codebases — we want to meet you. 

Responsibilities

• Maintain and develop a legacy web application built on VB.NET and .NET 4.7.2
• Work with Web Forms and MVC / Web API architecture
• Design and optimize data solutions using MSSQL
• Develop and maintain frontend components using JavaScript, jQuery and Bootstrap
• Participate in code reviews, requirements analysis and sprint planning
• Ensure application stability and performance in an on-premise hosting environment

Requirements

• 3+ years of experience in .NET development
• Experience with VB.NET and .NET 4.7.2 (Web Forms, MVC, Web API)
• Strong knowledge of MSSQL
• Experience with JavaScript, jQuery and Bootstrap
• Comfortable working with on-premise infrastructure
• English B2+ for direct collaboration with the team

Nice to Have

• Experience supporting and refactoring legacy codebases
• Familiarity with Agile methodology

Why Work with Us?

🚀 Tailored Solutions: Every project is a fresh challenge — we build software that fits precisely with each client’s unique vision.

👥 Talent with Purpose: You’ll join a dedicated team where your contribution directly shapes what gets delivered.

⭐️ Commitment to Quality: We care about the “why” behind every feature. Every project reflects our dedication to building reliable, innovative systems.

💫 Empowered Teamwork: We value your voice. You’ll work closely with Tech Leads in a culture where great ideas are always heard.

What We Offer:

• Remote Work: Work from anywhere while contributing to impactful IT projects.
• Growth Opportunities: Be part of a dynamic, expanding team with opportunities for advancement.
• Flexible Hours & Paid Vacation: Manage your own time for a healthy work-life balance.
• Tax & Accounting Support: We handle the paperwork so you can focus on the code.

📌 This role is part of our pre-launch hiring — the project kicks off within the next month. If you're not in an urgent search and open to a confirmed start date in the near future, we'd love to connect now and move through the process ahead of time.

We’re a fast-growing startup in the social discovery space. Our product is a premium marketplace where people from all over the world connect with each other. We grow quickly because we stay close to our users and build smart, AI-driven solutions for them.

Now we’re looking for a Customer Success Specialist to help our users feel supported, safe, and valued. You will communicate with customers through calls, email, and live chat, helping them resolve issues quickly and professionally.

Why You’ll Like Working With Us

• A small but strong team of 25+ people who have already shown proven success in creating high-impact businesses.
• Tasks that go beyond standard support: you’ll work with sensitive cases and partner with Product and Development teams.
• Grow alongside a fast-scaling international company and gain deep expertise in customer success within the social domain.
• Competitive pay, recognition for your work, and a clear path for professional growth.

What You’ll Do

• Build long-term, trust-based relationships with premium, high-value customers.
• Provide empathetic, professional, and tailored support, resolving issues quickly and fairly.
• Handle sensitive escalations, including billing disputes, service concerns, and legal-related cases.
• Track and understand customers' needs to deliver personalized, proactive solutions.
• Manage multiple tasks: from priority tickets and documentation to cross-team collaboration.
• Share insights with Operations, Product, and Development teams to influence product improvements and enhance customer satisfaction.

What We Expect

Must-Haves

• Responsibility: You own the result, not just the process.
• Advanced or Upper-Intermediate English (spoken and written) and fluent Ukrainian.
• Strong communication: empathy, patience, and active listening.
• Experience handling conflicts and sensitive situations.
• Proven experience working with VIP / premium users (high-value customers).
• Attention to detail and ability to manage several tasks at once.
• Readiness to work night shifts and adapt to rotating schedules

Nice-to-Haves

• 2+ years in Customer Success, Account Management, or VIP Support.
• Experience with Freshdesk or similar tools.
• Background in payments, disputes, or legal cases.
• Skills in reducing churn and building customer loyalty.

What You Get

• Competitive salary with growth potential.
• Flexible schedule: 120 hours per month, including 5−6 night shifts. 3/3 schedule: Morning 07:00 - 15:00, Afternoon 15:00 - 23:00, Night 23:00 - 07:00.
• Opportunities to learn: access to our library, mentorship, and regular feedback.
• Startup vibe: less bureaucracy, more freedom, direct impact.

• Recognition and rewards for great results.

   

How We Hire

1. HR interview
2. Test task
3. Interview with Head of Support 

We’re looking for a Billing Support Specialist to ensure smooth payment operations, accurate refund processing, and proactive risk monitoring. In this role, you’ll be responsible for handling billing-related issues, investigating fraud signals, managing chargebacks, and monitoring transactions in real time. Your attention to detail and ability to make data-driven decisions will help minimize financial risks and maintain operational stability.
 

We are a well-coordinated team of 25+ professionals with extensive experience in delivering support, moderation, and payment operations services within the adult social discovery space.
 

What You’ll Do

• Review automated and manual refunds
• Analyze fraud alerts and ChargebackHelp signals, initiate additional refunds when needed
• Handle and analyze chargebacks (metrics, success rate)
• Monitor transactions in real time (Superset, Corefy) and work with payment providers on incident resolution
• Manage refund cases and support user retention in dispute scenarios
• Communicate with banks and payment providers regarding high-risk cases
• Perform chargeback reconciliation and investigate financial discrepancies
• Analyze high-value fraud cases
   

It’s all about you

• 1+ year of experience in Billing Support or Payments.
• Hands-on experience with refunds, payment systems, and chargebacks.
• Strong analytical skills and attention to detail.
• Experience with fraud detection and risk assessment tools is a plus.
• Ability to multitask and work with real-time data.
• Proficiency in written English (Upper Intermediate or higher) and fluent Ukrainian.
• Experience with Freshdesk or similar tools.
• Strong ownership mindset and decision-making skills.

What You Get

• Fully remote work from anywhere in the world (using your own equipment).
• Competitive salary with growth potential.
• Work schedule: 2/2 or 3/3 rotation. Evening shifts only: 15:00 - 23:00 or 18:00 - 02:00.
• Opportunities to learn: access to our library, mentorship, and regular feedback.
• Startup vibe: less bureaucracy, more freedom, direct impact.
• Recognition and rewards for great results.

How We Hire

1. HR interview
2. Test task
3. Interview with Head of Operations and Payment Operations Manager

TJHelpers is committed to developing strong engineering teams through mentorship, real project experience, and our “Helpers as a Service” model. We provide structured growth, hands-on practice, and a supportive environment where engineers can evolve quickly and meaningfully.

We are looking for a Senior AI/LLM Data Engineer (Technical Consultant) to join our team and help design, build, and scale modern data pipelines and retrieval systems for AI-driven products in fintech, healthcare, telecommunications, automation, and other data-intensive domains.

This role is ideal for an engineer who combines strong data engineering fundamentals with hands-on experience in LLM and RAG systems and can contribute not only through implementation, but also through architecture design, technical planning, and consulting-driven engineering decisions.

Responsibilities

• Design and develop scalable data pipelines for AI/LLM products and internal data platforms 
• Build and maintain ingestion, transformation, chunking, enrichment, indexing, and retrieval workflows 
• Prepare and structure data for RAG systems, semantic search, embeddings, and LLM evaluation workflows 
• Support fine-tuning and data preparation workflows for LLM use cases 
• Work with structured, semi-structured, and unstructured data from documents, APIs, databases, and external systems 
• Design and optimize retrieval pipelines, including metadata strategies, filtering, ranking, and relevance improvements 
• Integrate LLM-based solutions with data platforms, vector storage systems, search platforms, and backend services 
• Participate in architecture design, technical planning, and engineering decision-making for AI/LLM initiatives 
• Improve system quality, scalability, reliability, observability, and cost efficiency 
• Diagnose and resolve complex issues in production AI/data environments 
• Collaborate closely with engineers, product teams, analytics, and AI teams 
• Transform business requirements into practical AI/data engineering solutions 

Requirements

• Strong commercial experience in data engineering with hands-on work building data pipelines, ETL/ELT workflows, and distributed data processing systems 
• Hands-on experience with AI/LLM systems, RAG pipelines, embeddings, semantic search, or vector search/retrieval systems 
• Strong Python and SQL skills 
• Experience working with structured, semi-structured, and unstructured data in production environments 
• Strong understanding of data modeling, data transformation, validation, and data quality practices 
• Experience designing scalable and maintainable data workflows 
• Experience with modern data platforms and tools such as Airflow, dbt, Spark, Kafka, or similar technologies 
• Experience with vector databases or search platforms such as Pinecone, Weaviate, Milvus, Elasticsearch, or OpenSearch 
• Understanding of data preparation and optimization techniques for LLM use cases, including chunking, metadata strategies, and retrieval quality improvements 
• Experience with cloud platforms such as AWS, GCP, or Azure 
• Experience with Docker, CI/CD pipelines, and production deployment practices 
• Ability to work independently, make technical decisions, and clearly communicate trade-offs and architectural choices 
• Experience participating in technical consulting, solution design, or client-facing technical discussions 
• English level: B2 or higher 

Nice to Have

• Experience with LLM evaluation frameworks, prompt pipelines, or fine-tuning workflows 
• Familiarity with LangChain, LlamaIndex, or similar orchestration frameworks 
• Experience with reranking, hybrid search, recommendation systems, or knowledge graphs 
• Understanding of MLOps, LLMOps, observability, and experimentation workflows 
• Experience with modern data warehouse or lakehouse platforms such as BigQuery, Snowflake, Redshift, or Databricks 
• Understanding of security, governance, and privacy practices in AI/data systems 

What We Offer

• Work on real-world AI/LLM and data-intensive products 
• Opportunity to participate in architecture, technical discovery, and solution design — not only implementation 
• Collaboration with strong engineers, architects, and product teams 
• Clear growth path toward AI Architect, Data Platform Architect, or Technical Lead roles 
• Open engineering culture focused on ownership, transparency, and continuous improvement 
• Long-term projects, flexible schedule, and fully remote work opportunities

Project Description

The Broadband team is developing next-generation Cable Access solutions, including the industry’s first software-based CCAP platform — CableOS — and a cloud-native CMTS solution.

These products help cable operators deliver high-speed internet, video, and voice services to millions of users. A key focus is CableOS, which enables providers to replace traditional hardware-based network equipment with a flexible cloud-based solution, significantly reducing infrastructure and maintenance costs.

The platform is built on a modern microservices architecture and runs on general-purpose CPUs without requiring specialized ASIC hardware. This allows the software to operate both on bare-metal servers and private cloud environments, providing scalability, flexibility, and easier deployment.

CableOS is one of the pioneers in software-defined networking (SDN) for DOCSIS technologies, bringing cloud-native benefits and operational efficiency to telecom and broadband providers.

The GlobalLogic team is responsible for software development, as well as manual and automated testing of the solution.

Job Responsibilities:

• Design and implementation of network oriented application (Linux, userspace)
• A strong emphasis is put on generic design with memory and processing considerations as mandatory guidelines
• Design and implement new modules and features, as well as evolve existing ones
• Integrate with hardware components, ability to communicate with vendors regarding integration process and issues
• Regular communication with the remote and international teams
  
  Job Requirements:
• 3+ years' development  experience in C and C++
• Knowledge and experience in multithreading
• OOP knowledge
• Experience of programming under Linux or Unix-like systems (Yokto ecosystem would be a plus)
• Considered as a plus: understanding of networking stack of protocols (OSI model, L1-L4)
• Considered as a plus: shell script, python knowledge, STL and Boost.asio, protobuf, zmq

TJHelpers is committed to developing strong engineering teams through mentorship, real project experience, and our “Helpers as a Service” model. We provide structured growth, hands-on practice, and a supportive environment where engineers can evolve quickly and meaningfully.

We are looking for a Junior Data Engineer to join our team and help build and maintain reliable data pipelines, transformations, and datasets for modern products in fintech, AI, telecommunications, healthcare, and other data-driven domains.

This is a great opportunity to work with real-world data, grow in data engineering, and gain hands-on experience with SQL, Python, ETL/ELT processes, and modern data platforms.

Responsibilities

• Support the development and maintenance of data pipelines and ETL/ELT processes 
• Collect, clean, transform, and load data from databases, APIs, files, and external systems 
• Write and optimize SQL queries for data preparation and transformation 
• Assist in building datasets for analytics, reporting, and internal products 
• Support data quality, consistency, and reliability across pipelines and datasets 
• Work with structured and semi-structured data 
• Participate in troubleshooting and improving data processes 
• Assist in monitoring and improving data pipeline reliability and performance 
• Collaborate with engineers, analysts, and product teams 

Requirements

• Basic understanding of data engineering concepts and data pipeline architecture 
• Hands-on experience writing SQL queries and working with Python 
• Understanding of relational databases such as PostgreSQL or MySQL 
• Ability to write SQL queries using joins, filtering, aggregations, and transformations 
• Basic understanding of ETL/ELT processes 
• Understanding of data modeling and data transformation principles 
• Familiarity with data formats such as CSV and JSON and working with APIs 
• Basic understanding of structured and semi-structured data 
• Analytical thinking and attention to detail 

• Motivation to learn and grow in a technical environment 

   

Nice to Have

• Basic experience with Pandas 
• Basic familiarity with Spark or PySpark 
• Familiarity with Airflow, dbt, or similar tools 
• Understanding of data warehouses such as BigQuery, Snowflake, or Redshift 
• Familiarity with cloud platforms such as AWS, GCP, or Azure 
• Familiarity with Git 
• Experience with BI or analytics tools 

• Interest in data platforms, analytics engineering, or ML/AI workflows 

   

What We Offer

• Work with real production data systems and modern technologies 
• Mentorship from experienced engineers and tech leads 
• Clear growth path to Middle Data Engineer level 
• Supportive engineering culture focused on learning and practical development 
• Flexible schedule and fully remote work opportunities

We are looking for a Junior Java AQA Engineer to join our team and help build reliable automated tests for modern web products in fintech, AI, telecommunications, and healthcare domains.

This is a great opportunity to grow quickly into a strong automation engineer while working on real projects, real code, and real products under the mentorship of an experienced team.

Responsibilities

• Create and maintain automated tests for web applications using Java with Playwright and/or Selenium
• Cover key user flows with smoke and regression UI tests
• Perform API testing and backend response validation
• Analyze test results, identify issues, and create clear bug reports
• Collaborate with developers and QA engineers to improve product quality
• Participate in test case creation and gradually expand test coverage
• Support test stability and assist with debugging activities
• Continuously improve automation skills in a real project environment

Requirements

• Commercial, pet-project, internship, or freelance experience with Java for at least 6 months
• Understanding of software testing fundamentals
• Basic experience or strong interest in test automation
• Familiarity with Playwright, Selenium, or other UI automation tools
• Understanding of Page Object Model (POM)
• Basic understanding of HTML and CSS with the ability to locate web elements
• Basic knowledge of REST API concepts, HTTP methods, status codes, and JSON
• Hands-on experience with Postman for API testing and request validation
• Basic Git knowledge: commit, push, pull
• Attention to detail and motivation to write high-quality tests
• English level: B1 or higher

Nice to Have

• Experience with JUnit or TestNG
• Basic SQL knowledge
• Understanding of automation design patterns
• Familiarity with Maven or Gradle
• Basic understanding of CI/CD tools such as Jenkins or GitHub Actions
• Experience with Allure Reports or similar reporting tools
• Basic knowledge of JavaScript, TypeScript, or Python

What We Offer

• Work on real commercial projects with a modern technology stack
• Mentorship from experienced AQA engineers and tech leads
• Clear growth path to Middle AQA Engineer level
• Hands-on experience with automation frameworks and real testing processes
• Supportive team environment and regular feedback
• Flexible schedule and comfortable working conditions

We are looking for a talented Webflow Designer & Developer to create and implement user-friendly designs, working within a cross-functional team to deliver high-quality web projects.
 

Responsibilities

• Develop, adapt, and animate web interfaces in Webflow.
• Optimize and maintain existing company projects.
• Perform basic SEO setup and configuration.
• Prepare documentation and provide project handover support.
• Develop additional functionality, including form setup, complex animations, and integrations.
   

Requirements

• 2+ year of experience with Webflow.
• At least 6 months of design experience, with an understanding of UI/UX principles in web applications.
• Ability to ensure cross-browser compatibility and mobile responsiveness.
• Proficiency in animations, especially using GSAP.
• Strong knowledge of JavaScript.
• Experience with popular libraries (Swiper, Finsweet, etc.).
• Solid understanding of HTML, CSS, and responsive web development.
• Experience with integrations using Zapier, Make, or n8n (at least one) and basic API handling.
• Skills in form handling and submission processing.
• Basic knowledge of SEO principles.
• Ability to write documentation and support projects post-handover.
   

What We Offer

• Competitive salary
• Fully remote work opportunity
• Diverse projects with opportunities for professional growth
• Creative and positive work environment
• A friendly and ambitious team
   

If you're passionate about Webflow development and want to work on exciting projects with a team of professionals, we'd love to hear from you! 🚀

WHO WE ARE 💫

Hi, we’re BetCare.

We are an outsourcing company specializing in multilingual customer support services within the iGaming industry. We provide comprehensive customer care solutions with a strong focus on sales performance, player conversion, and customer reactivation strategies.

Our clients are primarily based in Europe, Canada, and Australia, and we operate in licensed markets globally.

Our team’s core strengths are Positive Language, Care, and Sales. We approach every customer interaction with the goal of delivering an excellent service experience while naturally creating opportunities for sales.

WHO WE ARE LOOKING FOR 😎

We are seeking a Customer Quality Control Manager with at least an Upper-Intermediate level of English proficiency and a minimum of 1 year of proven experience in a similar role.

In this position, you will ensure that customer support services consistently meet established SLAs and exceed industry service standards by proactively monitoring, evaluating, and continuously improving daily chat and email support interactions.

MAIN RESPONSIBILITIES 🦾

• Monitor and analyze key customer support metrics for individual agents and the department (e.g., response time, CSAT).
• Conduct monthly random ticket reviews to assess service quality and compliance.
• Hold regular quality control sessions, providing structured feedback based on review results and upon request.
• Address brand-related feedback promptly, ensure proper case assignment to responsible agents, and implement clear action plans to prevent recurrence.

• Maintain and continuously improve the internal knowledge base in collaboration with the Project Coordinator and Team Leader.

   

A FEW MUSTS ❗

• At least 1 year of proven experience in a comparable position within a Quality Control department.
• Fluency in written and spoken English (English is the official working language).
• Experience in the iGaming industry and a desire to expand your technical knowledge.
• Experience working with HelpDesk software.
• A strong understanding of Customer Service Quality Control principles.

• Understanding of cryptocurrency and general banking operations.

   

WHAT WE OFFER 💎

• Fully remote work. If you are based in Lviv, you also have the option to work from our pet-friendly office 🐶.
• A comprehensive onboarding program to ensure smooth integration into projects and adoption of best practices (fully paid upon successful completion).
• Paid time off, including vacation, recreation days, birthday leave, and sick leave.
• Career growth and development opportunities.

• Company gifts and perks.
   

  Can you relate to this? If your answer is "Hell Yes", apply here!

Our partner is an American company that has developed a specialized leave management system. Among the product’s clients are Google, IBM, Meta, Adobe, and other leading global corporations.

We are looking for a Golang and a Software Architect to join a team of highly skilled engineers, where the minimum development experience is 12 years.
 

Main Responsibilities

– Participate in the design, implementation, and maintenance of server-side code for web applications and services, ensuring it is efficient, scalable, and secure

– Design and manage databases, including schema design and improvements, query optimization, and ensuring data integrity and security

– Develop and maintain integrations between different parts of the system and with external services, ensuring robustness and clear documentation

– Ensure code is developed with a comprehensive understanding of deployment procedures and how it will function within the overall project scope

– Implement and maintain comprehensive test coverage to ensure the reliability and stability of the codebase

– Regularly maintain and refactor the codebase to address issues, improve performance, and manage technical debt

– Work closely with a geographically distributed team of engineers, QA, UI/UX designers, and PMs to ensure seamless integration, align on project goals, and collaboratively address technical challenges

– Actively participate in regular internal team meetings and company-wide meetings to stay aligned with project goals, share updates, and contribute to broader organizational challenges

– Implement and adhere to security best practices to protect against common vulnerabilities and ensure the safety of the application and its data
 

Mandatory Requirements

– 4+ years of experience in commercial software development Go programming language

– 10+ years of experience with software development

– Experience with relational databases, including writing and optimizing SQL queries, designing schemas, and managing migrations

– Basic understanding in containerizing applications using Docker and managing Dockerfiles

– Experience with CI/CD pipelines, automating build, test, and deployment processes, and familiarity with tools like Jenkins or GitHub Actions

– Proficiency in Git for version control, including branching, merging, pull requests, and code review practices

– Proficiency in testing and debugging, including writing unit and integration tests

– Ability to design and implement scalable RESTful and GraphQL APIs, with a strong emphasis on security best practices (e.g., OWASP Top 10)

– Analytical and problem-solving abilities to address technical challenges and optimize existing systems

– Strong communication and documentation skills with the ability to explain technical concepts to both technical and non-technical stakeholders

Will be a plus

– Understanding of concurrency models, goroutines, channels, and parallelism

– Familiarity with additional database technologies like Cassandra, Redis, or Elasticsearch can be beneficial for handling diverse data storage and retrieval needs

– Familiarity with cloud platforms such as AWS, including deployment, scaling, and managing services

– Experience with GraphQL, which can complement RESTful API skills

– Experience with message brokers can be useful for managing asynchronous communication in distributed systems

– Familiarity with Ruby on Rails since we have an internal project using this framework

We offer

– Equipment

– Ongoing learning opportunities

– Insurance for employees and family

– Opportunity for the most experienced employees to work in the US office in the future

We are looking for a Senior Full-Stack Developer with a strong backend focus to join a growing product engineering team building a modern reporting and compliance platform. The platform helps organizations manage operational data, track sustainability metrics, and generate compliance reports aligned with evolving environmental regulations.

This is a long-term, fully remote opportunity for engineers based in Ukraine and Europe.

Office visits: Offices exist in Oslo and Fosnavåg (Norway), and the team meets in person 2 days every 6 months (typically in Norway); travel is expected.

About the Role

You will join a small product-focused engineering team working on a cloud-native platform built with Microsoft technologies. The role is ideal for someone who enjoys backend-heavy full-stack development, production-quality engineering practices, and building scalable systems with strong monitoring and testing standards.

The team currently follows a hybrid Scrum/Kanban workflow with 2-week sprints, continuous backlog prioritization, and close collaboration between engineering, product, and UX.

Responsibilities:

• Build and deliver new product features from a prioritized backlog
• Improve and maintain existing functionality
• Develop scalable backend services and APIs
• Contribute to frontend development using Angular
• Write unit, integration, and end-to-end tests
• Ensure production reliability through monitoring, logging, and performance optimization
• Collaborate closely with product, UX, and engineering stakeholders
• Work independently and take ownership of deliverables after onboarding

Requirements:Must-Have Skills

• Minimum 5 years of professional software development experience
• Strong English communication skills (minimum a solid B2B level)
• Strong backend-focused full-stack experience (50/50 split minimum, ideally 60–70% backend)
• Strong experience with:
  • C#
  • ASP.NET Core
  • TypeScript
  • Angular
  • Azure services
  • Azure DevOps
• Experience with automated testing practices:
  • Unit testing
  • Integration testing
  • End-to-end testing
• Experience with monitoring and logging tools such as Azure Application Insights
• Experience working with databases, including non-relational databases
• Strong understanding of production reliability and software quality practices

Nice-to-Have Skills

Experience with any of the following is considered a strong plus:

• Cosmos DB
• Redis
• Azure Functions
• Bicep
• Grafana
• Karma (Angular testing)
• xUnit
• AI-assisted development tools

What We’re Looking For:

• Independent and structured working style
• Strong ownership mentality
• Solution-oriented mindset
• Ability to collaborate effectively in a distributed team
• Curiosity and willingness to continuously learn
• Passion for writing reliable, maintainable production-grade software

Work Setup:

• Fully remote position
• Occasional travel is required for in-person team gatherings in Norway (typically twice per year)

Recruitment Process:

Step 1

Prescreen interview with a Recruitment Manager

Step 2

Introductory interview with the client (their Product Owner and UX representative) focused on:

• Team structure
• Product and workflow
• Candidate motivation and cultural fit

Step 3

Technical discussion interview with engineering leadership covering:

• Architecture
• Technical experience
• Engineering practices
• Problem-solving approach

No live coding task is currently planned.