Jobs at Djinni

Hey there! 👋

I'm Sergei, co-founder at Yolk, looking for a Senior UX UI  Product Designer to join our team.

If you've built enterprise software that users actually love. You understand that beautiful interfaces mean nothing if users can't complete their goals. You've fought for user research, championed accessibility, and convinced stakeholders that good UX drives revenue. You are exactly who we need.

Yolk is a rapidly growing AI startup redefining sales. We're backed by the top global investors in AI who led investments in Anthropic (Claude), Tenstorrent, and GROQ—and we're already transforming how organizations generate revenue at scale, You'll work alongside world-class AI researchers and a top engineering team that has already built products serving 9,000+ developers, including companies like Disney and Nike. 

What you’ll do:

• Own and Lead the design of end-to-end experiences — from UX to high-fidelity UI
• Work closely with CEO  PM and engineers in fast weekly cycles
• Use Figma, latest design and AI tools to maximize your impact
• Proactively generate solution options and iterate based on feedback
• Take part in defining product goals and shaping the roadmap
• Clearly communicate your ideas, justify your decisions, and confidently present your work

What we’re looking for:

• 4+ years of experience in product design, with a focus on SaaS or B2B environments
• Elite UX UI design skills
• Proven experience in leading design initiatives
• Learning skills: We expect you to search and embrace new AI tools
• Figma experience Auto Layout, components, variants, tokens
• Down to earth mindset ability to connect design work with product outcomes
• Able to communicate design ideas clearly and work effectively with others
• Ability to work independently and as part of a team
• Mature approach and startup mindset

What we offer:

• Competitive Compensation plan built for elite talent
• Take meaningful part in building a Decacorn (Meaning 10X unicorn) 
• Unlimited days of vacation
• Unlimited budget for use of AI tools you need
• Compensation of expenses
• We take the entire company to top locations around the world twice a year to live and work together.
   

Ready to Build Something That Matters?

If you want real ownership, direct founder access, and the chance to design enterprise software that users genuinely love- Share your portfolio with me and let’s talk. 
 

I read every application personally and respond to relevant candidates within 24 hours.

💥Hello! Do you want to make a significant contribution to the world of the gaming industry? We are looking for a dedicated Sales Manager to join our VIP team.

🧲About Us:
M5Team is a team of professionals providing top-level customer service and best sales solutions.

 

Requirements:

✦ At least 2 years of experience in VIP Sales / VIP Management.
✦ Fluent English.
✦ Understanding of player psychology, motivations, and triggers.
✦ Strong analytical skills, ability to work with large volumes of data and CRM tools.
✦ Excellent communication skills for building trusted relationships.
✦ Hands-on experience working with high-rollers and understanding their psychology.
✦ Experience in developing personalized offers and loyalty programs.
✦ Regular calls with VIP players to establish trust and enhance loyalty.

Responsibilities:

✦ Achieve retention, LTV, and player monetization KPIs.
✦ Personalized work with VIP players: support, communication, and long-term relationship building.
✦ Behavioral monitoring and analysis: identifying player motivations, predicting activity, and developing individual retention strategies.
✦ Creating personalized offers: exclusive bonuses, cashback, special events.
✦ Analyzing deposits, bets, and financial activity.
✦ Collaborating with other departments to improve VIP client engagement.

4/2 shift schedule -2 day shifts (10:00-19:00) and 2 night shifts (17:00-02:00), 2 day off

What We Offer:
🧲 Remote work options.
🧲 50% coverage for individual courses, training, and language programs.
🧲 100% coverage for team courses.
🧲 Free legal consultations and a 50% discount on legal services.
🧲 Health insurance.
🧲 Flexible schedule.
🧲 Regular salary reviews.
🧲 Team-building events in Ukraine

We are looking for a specialist who will take full responsibility for building the player retention strategy in an online casino. The role includes database segmentation, promo management, customer experience optimization, and launching CRM tools.

🔧 Key Responsibilities:

• Developing and implementing retention and reactivation strategies
• Retaining players via tournaments, promo campaigns, bonuses, and internal events
• Segmentation of the database and personalization of communications
• Working with channels: email, SMS, push, in-app, pop-up
• Building email chains and setting up triggered campaigns
• Monitoring deliverability, analyzing metrics, A/B testing
• Close collaboration with analytics, marketing, and product teams
•  

🎯 Requirements:

• 2+ years of experience in Retention / CRM in a real money online casino
• Hands-on experience with email marketing, segmentation, and automation
• Understanding of key metrics: DAU, LTV, Retention, ROI, Churn
• Confident use of analytical tools
• Ability to work with large player databases and A/B tests
• English level: B1 or higher
•  

What We Offer:

• 💰 Competitive salary
• ⚡️ Exciting technical challenges and complex tasks to help you grow
• 💼 A strong senior+ level team you'll want to work and learn with
• 🚀 Minimal bureaucracy — maximum action. Flexible processes, fast decisions
• 🏡 Remote-first approach: work wherever you're comfortable (or visit the office)
• 🎓 Investment in learning: internal knowledge sessions, external courses, certifications
• 🍺 Work-life balance: no overtime, no micromanagement
• 💻 Modern equipment: MacBook
• 🔔 And many more internal perks that are better to show than describe

Location: 🌐 Remote

We are seeking a skilled and motivated DevOps Engineer with experience in SAP Business Technology Platform (BTP), AWS RDS, alongside a deep understanding of DevOps principles, APM Tools. 

Office location: Germany, Walldorf — on-site position, attendance in the office is required

You will be responsible for managing deployments, ensuring reliability and efficiency across various cloud platforms, and working with tools like Kubernetes, Kafka, Kubeflow, AirFlow, and Data Flywheel. Additionally, you will manage and scale pipelines to support both development and the Machine Learning team. Good working knowledge on APM, Traceability, Observability concepts.

Implement security best practices across infrastructure, deployment processes, and applications, ensuring compliance with security standards.

Required Skills and Qualifications:

• Proven experience as a DevOps Engineer or similar role.

• Strong knowledge of SAP BTP and its components.

• Experience with SAP Deploy with Confidence (DWC).

• Proficiency in DevOps strategies.

• Hands-on experience with Kubernetes and Helm.

• Landscape provisioning experience in a cloud-native manner.

• Strong problem-solving skills and ability to work under pressure.

• Excellent communication and collaboration skills.

• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).

• German language proficiency at B2+ level is required

🇨🇦 Easy Renovation (https://easyrenovation.ca/) specializes in high-quality interior renovations across the GTA and surrounding areas. As our brand continues to grow, we are looking for a Junior Digital Marketing Assistant to support our marketing initiatives.

Key Responsibilities

• Write SEO-optimized blog posts using AI tools, and other web content aligned with keyword strategies.
• Edit and proofread content to ensure clarity, grammar accuracy, and consistency with the brand voice.
• Conduct backlink outreach to industry-specific blogs, directories, and media platforms.
• Develop relationships with webmasters for collaborative link-building opportunities.
• Track outreach efforts and measure link quality and performance.
• Submit and manage local citations across relevant directories (e.g., Yelp, Houzz, HomeStars).
• Monitor and update listings as needed to improve local SEO.
• Conduct market and competitor research to identify emerging trends and opportunities.

Qualifications

• Basic knowledge of SEO principles and digital marketing tools (e.g., SEMrush, Ahrefs, Google Analytics).
• Strong writing and editing skills with a keen eye for detail.
• Comfortable using spreadsheets, CRMs, and basic CMS platforms (e.g., WordPress).
• A self-starter attitude, eager to learn and adapt in a fast-paced team environment.

Bonus Skills (Nice to Have)

• Experience with local SEO or managing Google Business Profiles.
• Familiarity with HTML or on-page SEO.
• Knowledge of the home renovation or construction industry.

What We Offer

• Competitive salary and growth opportunities
• Flexible work environment (remote)
• A collaborative, supportive team culture
• Access to industry tools and learning resources

Let’s build something great together — join Easy Renovation.

About us:

TaxDome is the #1 practice management platform for accounting firms in the US - we have grown over 100X in the last 5 years and serve tens of thousands of businesses globally with millions of end-clients. Join us in shaping the future of tax and accounting practice management.
 

About the Team:

• We are a US-based SAAS firm targeting the accounting industry. We use technology to solve business problems for accounting firms - we are not accountants. For you, this means you will be communicating with accountants about their business processes and helping them see the value in our software, which can help them grow their business and revenue. You are not expected to be an accountant, know how to do accounting, or even be good at math
• Our team consists of almost 400 people (in over 40 countries!) - we are a distributed team built on the principle of self-management
• Access to management - you will be working closely with the C-level management in a collaborative work environment

Customers love us:
We have over 6,000 positive reviews online. When we go to trade shows, customers often say, “Where have you been, I’ve been looking for this for years!” In many ways, our product sells itself. Your job is to convey that benefit and expand our market share

Who we're looking for:

We are seeking a talented and experienced Senior Backend Engineer to join our R&D Team (250+ people: developers, QA engineers, designers, technical support engineers, DevOps engineers, and product managers). This role is key for us, and we are looking for someone with a proactive mindset, strong technical expertise, and readiness to take ownership of complex engineering challenges.
 

Technology stack:

Ruby on Rails (7+), PostgreSQL, Docker, AWS infrastructure, k8s; configured CI / CD on Jenkins and Gitlab, BitBucket. We work in micro-teams of 7-8 people using the Kanban methodology and Trunk-based development model.
 

Our expectations:

• Solid backend development experience (7+ years) in Ruby.
• Strong understanding of software architecture, design principles, and development methodologies
• Strategic thinking and proven ability to solve complex engineering problems
• Experience in improving code quality, introducing best practices, and setting coding standards
• Excellent communication and collaboration skills, ability to work effectively in cross-functional teams

Samples of tasks solved by our developers

• Development of Dropbox-like functionality — creation and maintenance of cloud file storage with collaborative access and synchronization features.
• Billing systems integration.
• Integration with third-party services.
   

Salary fork:

• 5500-8000$

We’ve recently launched a new D2C product in the LegalTech/Utilities space and are looking for a Lead Next.js Full-Stack Engineer.

 You’ll be responsible for hands-on development, contributing to architectural decisions, and helping to build and guide a small engineering team as the product scales.

This role is ideal for someone who is technically sharp, highly accountable, and ready to step into ownership and leadership.

What You’ll Do

• Take ownership of core product components from concept to deployment.
• Collaborate with the Product team to design scalable and maintainable architectures.
• Participate in (and lead) code reviews and ensure best practices across the team.
• Mentor junior and mid-level developers, providing guidance and fostering growth.
• Contribute to hiring and onboarding new team members.
• Maintain high code quality and application performance in a fast-paced, high-traffic environment.
• Set up and improve CI/CD pipelines and development workflows.
• Monitor, debug, and improve the stability and scalability of the system.
• Help shape the engineering culture as the team grows.

What We’re Looking For

Core Technical Skills

• At least 4 years of experience with Next.js for full-stack application development.
• At least 2 years of experience with Next.js App Router
• Strong expertise in JavaScript/TypeScript and modern ReactJS.
• Experience leading a small team in a continuous deployment environment
• Experience with CI/CD pipelines, Docker, and cloud infrastructure (preferably AWS, Cloudflare).
• Solid understanding of PostgreSQL and Redis, including performance tuning and schema design.
• Experience with A/B testing frameworks and using analytics to drive product decisions.
• Familiarity with CMS (preferably Payload)  
•  

Leadership & Collaboration

• Demonstrated ability to mentor other engineers and elevate team performance.
• Clear communication style — able to explain complex topics clearly and concisely.
• A proactive mindset — you spot issues before they become problems and take ownership.
• Comfortable making technical decisions and defending them with logic and data.
• Experience leading small teams or projects.

Nice to Have

• Experience in D2C SaaS or LegalTech/Utility products.
• Exposure to performance marketing, customer funnel optimization, or rapid MVP cycles.
• Contributions to open-source or technical blogs.
• Experience working in a fast-paced, high-growth startup environment

About us:

TaxDome is the #1 practice management platform for accounting firms in the US - we have grown over 100X in the last 5 years and serve tens of thousands of businesses globally with millions of end-clients. Join us in shaping the future of tax and accounting practice management.
 

About the Team:

• We are a US-based SAAS firm targeting the accounting industry. We use technology to solve business problems for accounting firms - we are not accountants. For you, this means you will be communicating with accountants about their business processes and helping them see the value in our software which can help them grow their business and revenue. You are not expected to be an accountant, know how to do accounting, or even be good at math
• Our team consists of almost 400 people (in over 40 countries!) - we are a distributed team built on the principle of self-management
• Access to management - you will be working closely with the C-level management in a collaborative work environment

Customers love us:
We have over 6,000 positive reviews online. When we go to trade shows, customers often say, “Where have you been, I’ve been looking for this for years!” In many ways, our product sells itself. Your job is to convey that benefit and expand our market share

Who we're looking for:

We are developing our own SaaS platform for businesses in the US, Canada and EU.Our service will help to optimize communication processes, tasks, workflow, invoicing and all the routine activities. More than 10,000 companies across 25 countries have chosen our product, and we are actively expanding into new markets.
 

Due to the expansion of the team we are seeking a talented Senior or Lead Desktop Engineer to join our R&D Team (200+ people: developers, QA, designers, technical support engineers, DevOps engineers, and product managers). We are looking for someone who thrives in a remote environment, demonstrates excellent self-organization skills, and is actively engaged in team life.
 

About the Project:

We are currently focused on developing a new version of our desktop document management application. The application is cross-platform, supporting both Windows and macOS environments, and utilizes cutting-edge technologies.

Project stack: .NET 8, Avalonia UI, C#12, NUnit, GitLab
 

Responsibilities:

• Drive the design, development, and implementation of cross-platform desktop application.
• Collaborate with product manager, designer, and QA to deliver high-quality features on time.
• Ensure the application meets performance, scalability, and security standards.
• Lead the desktop development team, providing technical guidance and mentorship.
• Participate in code reviews and foster best practices within the team.
• Continuously improve development processes and tools.
   

Requirements:

• Experience building desktop applications for Windows and preferable Mac OS.
• Experience of integrations with OS services, e.g. printer, virtual drive.
• Minimum 2 years of experience as a Tech Lead/Team Lead or in a similar leadership position.
• Proficiency with Avalonia UI or similar cross-platform frameworks (e.g., WPF, Xamarin).
• Solid understanding of software design patterns, architecture principles, and development best practices.
• Experience working with version control systems, such as GitLab.
• Knowledge of testing frameworks (e.g., NUnit).
• Strong problem-solving skills and the ability to debug complex issues.
• Familiarity with both Windows and macOS development environments.
   

Nice-to-Have:

• Experience with CI/CD pipelines.
• Familiarity with Agile methodologies (e.g., Scrum or Kanban).
• Contributions to open-source projects or a strong portfolio of past work.
• Understanding of secure coding practices.

About TaxDome

TaxDome is a fast-growing SaaS platform transforming how accounting and tax professionals run their businesses. Our all-in-one solution powers thousands of firms globally to automate workflows, enhance client experience, and grow efficiently.

Behind our product is a support team that’s not just reactive — we're strategic, curious, and technical to the core.
 

Who we're looking for:

We're in search of a talented and experienced Middle/Senior Technical Support Specialist (SL2) to take part in supporting development of our product.
 

What you will do:

This isn’t your average support role. You’ll join a skilled Level 2 support team that acts as the brain trust for tough technical challenges — bridging Support, Product, and Engineering.

• Investigate and resolve escalated technical issues reported directly by customers or escalated internally by the SL1 team.
• Analyze logs and dig into the codebase to identify bugs or platform issues
• Support clients with advanced website setup (e.g., custom domains, landing pages)
• Assist in configuring integrations and automation workflows
• Build step-by-step troubleshooting guides and improve internal documentation
• Collaborate closely with developers when deep technical expertise is needed
• Participate in cross-team calls to align on ongoing questions and processes
• Proactively identify recurring issues and recommend systemic fixes
• Cover 2–3 evening shifts per week to support global clients
   

Key Metrics You’ll Own:

• First Response Time and CSAT
• Rate of successful issue investigation without escalation
• Internal satisfaction from cross-functional collaboration
   

What you bring:

• 2-3+ years of experience in technical support, QA, or systems analysis
• Upper-intermediate or higher English (spoken and written)
• Proficient in reading logs and basic code
• Comfortable with HTML, CSS, and web troubleshooting
• Clear communicator who can explain technical concepts simply
• Strong analytical skills — you thrive on root cause analysis
• Experience with CMS or website builders is a plus
• Located in EST or European time zones
   

Bonus Points If You Have:

• Experience with scripting or automation tools
• Background in InfoSec, QA, or system integration
• Familiarity with Intercom, Jira, or similar platforms
   

How We Work:

• Remote-first, async-friendly team across 40+ countries
• Ownership mindset — we value initiative over micromanagement
• Rapid iteration with tight feedback loops
• You’ll have autonomy, clarity, and strong peer support from day one
   

What Success Looks Like:

• You independently solve complex support tickets and reduce SL1 escalations
• You help raise the technical bar across Support through documentation and mentoring
• You identify patterns in issues and surface insights to Product and Engineering
• You evolve your role — many of our SL2s move into QA, InfoSec, Systems, or Ops within 12–18 months
   

Why Join Us:

• Work on meaningful, complex challenges — and actually see your impact
• Be part of a close-knit, technically skilled team that collaborates across the org
• Grow your career in the direction you choose — many of our SL2s go on to QA, Systems Analysis, InfoSec, and more
• Flexible remote setup, smart teammates, and a product you’ll be proud to support
   

Interview Process:

• Intro call with recruiter
• Practical task-based assessment
• Technical Interview
• Cultural Interview with Hiring Manager

We’re developing an AI-powered SaaS CRM platform tailored for the tax services industry. Our mission is to save time, reduce manual errors, and enable smarter workflows by turning unstructured financial documents into actionable insights.
 

To help us get there, we’re looking for a hands-on Senior Machine Learning Engineer to lead the design and implementation of intelligent systems that bring clarity to document chaos. From research and rapid prototyping to production-grade deployment — you’ll be at the center of our machine learning efforts.
 

This is a rare opportunity to apply your expertise in OCR, NLP, and Large Language Models in a domain with meaningful, real-world impact: helping tax professionals work faster, more efficiently, and with greater accuracy.
 

What You’ll Do:

• Lead the ML lifecycle – Scope problems, evaluate solutions (OCR, traditional NLP, LLMs/RAG, heuristics), deploy to production, and monitor performance.
• Own the data strategy – Define what data to collect or synthesize, and implement feedback loops for continuous model improvement.
• Productionize ML prototypes – Evolve notebooks into robust, well-tested Python services with CI/CD and clean interfaces.
• Define evaluation frameworks – Build automated benchmarks and dashboards to track model quality, latency, and cost. Communicate trade-offs clearly.
• Drive prompt engineering & fine-tuning – Craft effective prompts, design retrieval pipelines, and apply techniques like LoRA or adapters.
• Mentor and collaborate – Support teammates’ growth and align ML work with product priorities and long-term business goals.
   

Projects You’ll Work On:

We're building a document intelligence platform that powers the next generation of SaaS tools for tax professionals. You'll contribute to:

• Analyzing previous tax returns to predict required documents for the current year.
• Classifying and organizing customer-uploaded documents using OCR and LLMs.
• Generating smart checklists and action summaries to streamline tax preparation.
• Continuously improving model accuracy with real user feedback loops.
   

You’re a Great Fit If You Have:

• 5+ years of experience building and deploying ML systems, especially in NLP or applied ML.
• Hands-on experience solving end-to-end real-world problems — from data ingestion and modeling to deployment and measurable results.
• Strong grasp of modern NLP techniques: embeddings, retrieval systems, generative models, prompt engineering, fine-tuning, and evaluation.
• Solid engineering foundations: Python, Docker, cloud GPUs, CI/CD, testing practices.
• A pragmatic, metrics-driven mindset — you understand how to balance accuracy, latency, and cost.
   

Nice to Have:

• Experience with document-focused ML in domains like legal, finance, insurance, or healthcare.
• Background in OCR or document parsing, especially scanned or semi-structured forms.
• Familiarity with tools like docTR, Tesseract, LayoutLM, or multimodal LLMs.
   

Why Join Us:

• Make an Impact – You’ll build ML systems used by thousands of professionals in a critical domain.
• True Ownership – Influence the full ML stack — from data strategy to deployment — not just model tuning.
• Modern Tech, Real Problems – Work with cutting-edge methods in OCR, LLMs, prompt engineering, and retrieval systems.
• Autonomy & Responsibility – Minimal bureaucracy, maximum ownership. Your ideas will shape product direction.
• Tight Collaboration – Engineers, PMs, and domain experts work side-by-side with shared goals.
• Growing Market – We're operating in the high-value U.S. tax tech space with strong traction and real users.
   

Interview Process:

We keep our hiring process focused and practical:

1. HR Call (1 hour) – Meet with HR to align expectations and answer questions.
2. Technical Task (up to 4 hours) – Solve a real-world ML problem on your own time.
3. Technical Interview (1 hour) – Discuss your task and explore core ML knowledge.
4. System Design Interview (1 hour) – Dive deeper into how you'd architect real systems.
5. Behavioral Interview (1 hour) – Final conversation with our CTO to align on values, vision, and collaboration style.

Early-stage startup (ex-Google, Stanford, backed by top-tier VC) seeks an extremely talented SaaS UI Designer to craft product interfaces and high-conversion marketing pages for Enterprise AI products.

You ship production-ready designs in days, not weeks, and sweat the details—type, spacing, motion, and polish.

What You’ll Do

• Own end-to-end UI for our web app: flows, high-fidelity screens, prototypes, and interaction specs.
• Design & ship landing pages in Framer (hero, pricing, product sections) optimized for conversion.
• Create and maintain a design system (tokens, components, usage docs) across product + marketing.
• Produce visuals (icons, illustrations, screenshots, micro-animations) with a modern SaaS feel (Linear/Slack/Notion).
• Partner with product & engineering for rapid iteration and crisp handoff.
• Validate with users/data (quick tests, heatmaps, A/Bs).
• Ensure accessibility & responsiveness.

What We’re Looking For

• 2+ years designing modern SaaS products and/or landing pages.
• Expert in Figma (auto-layout, variants, prototyping) and Framer (you can ship live pages).
• Deep familiarity with modern SaaS aesthetics (Linear, Slack, Notion): typography, spacing, motion, minimalism.
• Design systems experience (tokens, components, documentation).
• Strong craft & speed with clear communication.

• Portfolio required with shipped product UI and 2–3 live Framer links.

   

Nice to Have: Motion prototyping (Figma Smart Animate, After Effects/Lottie); basic front-end familiarity (React/Next.js, Tailwind); experience at an AI or dev-tools startup.

Schedule & Collaboration

• Part-time contractor ~20 hrs/week.
• Work block: 4 hours per weekday in NYC (ET) time zone; exact block agreed in advance.
• Presence required on Flown.com during your work block (virtual co-working for focus/accountability).

• Remote role with strong overlap in ET.

   

The Culture

We work hard and hold ourselves accountable. Great outcomes demand sustained effort from exceptional individuals dedicated to ambitious goals.

• Remote work, in-person feel
• No egos

• High agency and accountability

   

Why You Should Join Us

• You want to reshape industries with AI through world-class product and brand execution.
• You thrive on ownership and seeing your work ship quickly to real users.

• You want to work with an ambitious, high-caliber team.

   

How to Apply

Please include (1) resume, (2) LinkedIn, (3) portfolio, and a one-sentence confirmation that you can work a fixed 4-hour ET block on Flown.com each weekday.

We’re looking for a Customer Success Operations Specialist to supercharge our CS organization by building scalable processes, enabling smart automation, and driving data-informed decisions. You’ll partner closely with our CSAM, Onboarding, and Support teams to create outstanding customer experiences and improve retention, expansion, and lifetime value.
 

This role is a great fit for someone who thrives in a fast-paced SaaS environment, loves solving complex operational puzzles, and wants to make a measurable impact across multiple CS touchpoints.
 

Our Stack:

• CRM & CS Tools: HubSpot, Intercom
• Automation: Make.com, Zapier, APIs
• Analytics: HubSpot reporting, custom dashboards, Excel/BI tools
• Collaboration: Slack, Jira, Confluence
   

What You’ll Be Doing:

• System Ownership & Optimization

  Maintain and enhance the CS tech stack (HubSpot, Custify, ticketing, billing platforms) for clean, consistent, and actionable data.

• Process Design & Documentation

  Standardize, document, and optimize workflows across CSAM, Onboarding, and Support functions.

• Customer Health & Analytics

  Build and maintain health scoring models to identify risk and growth signals. Create reports and dashboards on customer health, team performance, and revenue.

• Automation & Integrations

  Automate workflows using Make.com, Zapier, and APIs. Partner with developers for custom integrations when needed.

• Insight Generation

  Analyze customer data to uncover trends and provide actionable insights to CS leadership and cross-functional teams.

• Enable Growth & Retention

  Collaborate with CS and Sales to identify upsell/cross-sell opportunities and drive revenue-impacting initiatives.

• Champion Innovation

  Evaluate and implement AI-powered tools that streamline CS operations and reduce manual workloads.
   

What We’re Looking For:
 

Must-Have Experience:

• 3–5+ years in Customer Success Operations or a related SaaS ops role (CS, RevOps)
• Admin-level experience with HubSpot; familiarity with Custify, Intercom, ticketing/billing systems
• Track record of building scalable processes and automating workflows in HubSpot
• Proficient with Make.com, Zapier, and API integrations
• Experience with customer health scoring and tracking frameworks
• Strong analytical mindset and communication skills
   

Nice-to-Have:

• Experience working with AI-powered tools for support/success
• Exposure to SQL, BI tools, or other analytics platforms
   

What Success Looks Like:

• Increased customer retention and expansion revenue
• Reduced manual workloads through process automation
• Clean, reliable customer data across systems
• Leadership using your dashboards for strategic decisions
• Documented and adopted workflows across all CS teams
• Tangible impact from newly adopted AI tools
   

Why Join Us:

🚀 High-Impact Role – Your work won’t sit on a shelf. You’ll play a key role in shaping how we retain, grow, and delight our customers — with real, measurable business impact.

🌍 Remote-First & Truly Flexible – We’re async by default and globally distributed. Work where you’re most productive, with teammates across time zones who value focus and ownership.

🤝 Collaborative by Nature – You’ll collaborate across Product, Sales, Marketing, and Support — gaining visibility and influence across the company. Your voice will be heard.

📈 Growth Opportunities – As we scale, so can you. Whether you want to deepen your CS Ops expertise or explore new directions, we offer room to grow and the support to get there.

🛠 Modern, Evolving Tech Stack – Use top-tier tools like HubSpot, Custify, Intercom, Make.com, and AI-powered assistants. We invest in tools that make your work easier and smarter.

💬 Culture That Walks the Talk – We value curiosity, ownership, and continuous improvement — not just in our product, but in how we work and grow together.
 

Hiring Process:

1. HR interview
2. Technical Interview with the Hiring Manager
3. Behavioural Interview with the Director of Customer Success

About us:

TaxDome is the #1 practice management platform for accounting firms in the US - we have grown over 100X in the last 5 years and serve tens of thousands of businesses globally with millions of end-clients. Join us in shaping the future of tax and accounting practice management.
 

About the Team:

• We are a US-based SAAS firm targeting the accounting industry. We use technology to solve business problems for accounting firms - we are not accountants. For you, this means you will be communicating with accountants about their business processes and helping them see the value in our software which can help them grow their business and revenue. You are not expected to be an accountant, know how to do accounting, or even be good at math
• Our team consists of almost 400 people (in over 40 countries!) - we are a distributed team built on the principle of self-management
• Access to management - you will be working closely with the C-level management in a collaborative work environment
   

Customers love us:

We have over 6,000 positive reviews online. When we go to trade shows, customers often say, “Where have you been, I’ve been looking for this for years!” In many ways, our product sells itself. Your job is to convey that benefit and expand our market share

Who we're looking for:

We are looking for a Senior Fullstack QA Engineer who is good at both manual and automation testing. This role involves a balance of functional, exploratory, and regression testing, as well as the ability to develop and maintain automation tests. You will work closely with developers, product managers, and system analysts to make sure our products meet the highest quality standards.
 

Project stack: Ruby on Rails (6+), PostgreSQL, React, Typescript on the frontend, Docker, AWS infrastructure, implementing k8s; configured CI / CD on Jenkins, use BitBucket. Autotest stack: rails/rspec/capybara/site_prism
 

Our expectations:

• Minimum of 5 years of experience in Quality Assurance.
• Deep understanding of manual and automation QA processes.
• Ability to determine the scope of testing for new product areas.
• Experience in testing documentation creation and requirements analysis.
• Experience in writing automated tests and debugging them (we use Ruby, but are open to candidates from other stacks).
• Ability to analyze the causes of bugs and propose methods for prevention.
• Excellent communication skills and ability to work effectively in a team.
• High level of responsibility and attention to detail.
• Willingness to share experience and knowledge with colleagues.
• Desire to actively participate in building testing processes in the company.
   

Nice to have:

• Understanding and ability to apply non-functional testing principles (security and performance).
   

Responsibilities:

• Design, develop, and execute comprehensive check lists and test cases in TMS (Qase).
• Create, maintain, and enhance automated tests to improve testing efficiency and coverage across various features- Conduct thorough manual and exploratory testing to identify edge cases, usability issues, and defects not covered by automation.
• Collaborate with developers, product managers, and stakeholders to understand requirements, identify risks, and define testing scope.
• Identify, document, and track defects using Jira, ensuring clear communication and timely resolution- Analyse project risks related to quality and testing, proposing ways to deal with them to ensure deliverables meet acceptance criteria.
• Participate in code reviews, providing feedback on testability and quality from a QA perspective- Mentor junior QA team members, sharing best practices and promoting a quality-driven mindset.
• Advocate for quality standards and proactively suggest improvements to development and testing workflows.
• Take part in agile ceremonies (e.g., sprint planning, retrospectives) and contribute to the overall software development lifecycle beyond testing tasks.
   

Why Join Us?

• Work in a fast-growing team with a high level of autonomy.
• Opportunity to shape QA processes and implement best practices.
• Competitive salary, flexible working hours, and remote-friendly culture.
• Access to the latest tools and technologies in testing.

About us:

TaxDome is the #1 practice management platform for accounting firms in the US - we have grown over 100X in the last 5 years and serve tens of thousands of businesses globally with millions of end-clients. Join us in shaping the future of tax and accounting practice management.
 

About the Team:

• We are a US-based SAAS firm targeting the accounting industry. We use technology to solve business problems for accounting firms - we are not accountants. For you, this means you will be communicating with accountants about their business processes and helping them see the value in our software which can help them grow their business and revenue. You are not expected to be an accountant, know how to do accounting, or even be good at math
• Our team consists of almost 400 people (in over 40 countries!) - we are a distributed team built on the principle of self-management

Access to management - you will be working closely with the C-level management in a collaborative work environment

Customers love us:

We have over 6,000 positive reviews online. When we go to trade shows, customers often say, “Where have you been, I’ve been looking for this for years!” In many ways, our product sells itself. Your job is to convey that benefit and expand our market share

Who we're looking for:

We are seeking a talented and experienced Frontend Engineer to join our R&D Team (250+ people: developers, QA engineers, designers, technical support engineers, DevOps engineers, and product managers).

This role is essential for delivering exceptional user experiences across our web platforms. We are looking for someone with a strong eye for detail, deep technical expertise in modern frontend frameworks, and a passion for building intuitive, performant, and scalable interfaces.
 

Technology stack:

React, React Query, Zustand, TypeScript, CSS Modules, Vite
 

Our Expectations:

• Strong experience in building application architecture using React
• Proficiency in writing code in TypeScript
• Experience in building long-lived Single Page Applications (SPAs)
• Solid understanding of how browsers work
• Familiarity with principles of RESTful API design
• Experience building responsive, accessible UIs using modern HTML/CSS practices
   

It Will Be a Plus:

• Basic knowledge of backend development
• Familiarity with SCRUM methodology
• Experience working in product-focused, self-organized teams
   

What You Will Do:

• Develop complex and high-quality user interfaces
• Design optimal solutions for business needs (frontend architecture, backend integration, simplifying UI/UX, identifying cost-effective approaches, contributing to product decisions)
• Work with complex business logic and data flows
• Contribute to the development of AI-powered features
• Maintain and refactor legacy code to improve performance, readability, and scalability

About us:

TaxDome is the #1 practice management platform for accounting firms in the US - we have grown over 100X in the last 5 years and serve tens of thousands of businesses globally with millions of end-clients. Join us in shaping the future of tax and accounting practice management.
 

About the Team:

• We are a US-based SAAS firm targeting the accounting industry. We use technology to solve business problems for accounting firms - we are not accountants. For you, this means you will be communicating with accountants about their business processes and helping them see the value in our software which can help them grow their business and revenue. You are not expected to be an accountant, know how to do accounting, or even be good at math
• Our team consists of almost 400 people (in over 40 countries!) - we are a distributed team built on the principle of self-management
• Access to management - you will be working closely with the C-level management in a collaborative work environment

Customers love us:

We have over 6,000 positive reviews online. When we go to trade shows, customers often say, “Where have you been, I’ve been looking for this for years!” In many ways, our product sells itself. Your job is to convey that benefit and expand our market share
 

Who we're looking for:

We’re searching for a hands-on, growth-oriented Senior Frontend Engineer to boost our Technical Cluster - the team that builds, evolves, and maintains the shared UI foundation, design system (UI Kit), and build pipelines that let every product cluster ship fast and confidently.

You’ll partner with senior engineers, EMs, and tech-PMs to craft resilient front-end architectures, refine our tooling, and keep our user-facing foundations rock-solid as we scale.
 

Our stack:

Frontend: React 18+, TypeScript 5+, React Query, Zustand, Vite, SCSS/CSS Modules

Testing & Quality: Jest, React Testing Library, Cypress, Storybook, Chromatic

Infrastructure: Docker, Kubernetes, AWS

CI/CD & VCS: Jenkins, GitLab CI
 

What you’ll do:

• Own company-wide UI libraries & build tools: design, develop, and operate them in production.
• Shape front-end architecture with strong senior engineers: break monolith UIs into well-bounded modules, improve performance & accessibility, and tame technical debt.
• Raise the bar on code quality through reviews, Storybook-driven development, and strategic refactoring.
• Drive foundational improvements (design-system governance, visual regression testing, CI/CD, bundle-size budgets) that make every frontend scope of work faster.
• Collaborate closely with Staff Engineers, and the CTO to translate product vision into dependable front-end infrastructure and realistic milestones.
• Share knowledge with other clusters and contribute to hiring.
   

About you:

• 5–8 years of professional front-end development experience.
• Proven track record of shipping production SPAs used by thousands.
• Deep understanding of browser internals, web performance, accessibility, and responsive design.
• Comfortable owning features end-to-end: from RFC to production rollout and post-mortem.
• Clear communicator who explains trade-offs, listens to feedback, and builds consensus.
• Passion for clean, readable code and a pragmatic approach to technical excellence.
   

It Will Be a Plus:

• Modularising large SPAs: hands-on experience breaking a monolithic React codebase into micro-front-ends, Module Federation, or other plug-and-play architectures.
• Observability from the browser: real-user monitoring, Core Web Vitals budgets, Sentry/New Relic dashboards, and data-driven performance experiments.
• Design-system stewardship: Storybook, visual-regression testing (Chromatic/Playwright), and a track record of keeping components accessible and themeable.
• Full-stack curiosity: enough backend know-how (REST/GraphQL, Node or Ruby APIs) to debug across the stack when needed.