Jobs at Djinni

We are building one of the most powerful live-streaming platforms, already connecting 400K+ monthly active users through live events, interactive video chats, and real-time community experiences. Our mission is bold: bring joy, fight loneliness, and deliver safe, ad-free entertainment that keeps people coming back. This is a complex, fast-moving space, and we love it that way! So, you will join a passionate, expert team tackling everything from scaling AI-powered recommendations to launching high-impact, data-driven features that boost monetization and engagement. Every idea counts here, and every release reaches a massive global audienceWe are now expanding into Arab countries and Europe, enhancing content quality, and rolling out new features to keep users hooked. We are among the Top 5 streaming products in the US and rank in the Top 10 worldwide. Our next milestone: break into the global Top 5, and we are moving fast to make it happen

About your role: This role is an opportunity to build and scale the entire Partner Growth direction inside a high-load international product where partnerships directly influence acquisition, engagement, and revenue growth. You will own the strategy from the ground up: shaping processes, launching new acquisition initiatives, building relationships with creators and agencies, and creating a strong Partner Growth team around you.

You will work closely with Product, Marketing, Analytics, and Operations to identify growth opportunities, test new approaches, and scale successful initiatives across international markets. We are looking for someone who combines strategic thinking with hands-on execution and feels excited about building new systems in a fast-growing environment where decisions are made quickly and ownership is real.

In this role, you will

• Build and lead the Partner Growth function from scratch, including strategy, processes, team structure, and operational workflows
• Develop scalable growth strategies for partners, creators, and agencies across international markets
• Own partner performance metrics and identify new opportunities to increase engagement, retention, and monetization
• Build lead generation pipelines and scale acquisition channels
• Launch and optimize outbound partnership initiatives and creator acquisition strategies
• Work closely with Product, Analytics, Marketing, and Operations teams to launch growth initiatives and improve partner experience
• Analyze large-scale performance data to uncover growth levers and optimization opportunities
• Drive experimentation culture through A/B testing and data-driven growth decisions
• Hire, mentor, and grow a high-performing Partner Growth team
• Influence product roadmap by bringing partner and market insights directly into product development discussions

It’s all about you

• English B1+
• 3+ years of experience in Growth, Partnerships, or Business Development roles
• Proven track record of building lead generation pipelines and scaling acquisition channels
• Experience with influencer and creator marketing
• Experience with partnerships and outbound acquisition strategies
• Understanding of performance and paid acquisition channels at least on a strategic level
• Strong understanding of funnels, CAC, ROI, and key growth metrics
• Experience running experiments and optimizing acquisition channels based on performance data
• Analytical mindset with confidence working with dashboards, funnel analysis, and data-driven decision making
• Strong communication and stakeholder management skills

• Ability to move fast, prioritize independently, and take ownership in a high-growth environment

   

Would be a plus

• Spanish B2+
• Experience in creator economy, live streaming, social networking, or entertainment products
• Experience in Account Management, Customer Success, or Sales
• Experience working with international markets and cross-functional product teams

What we offer

• Care and support: 
• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• Up to 10 additional days off for public holidays
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Maternity recovery support allowance
• Financial and legal support
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine
   
• Comfortable working environment:
• Work from our Kyiv hub or remotely with a flexible schedule 
• Modern equipment or depreciation of your own tools
   
• Investment in your future:
• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events
   

Hiring process

• Intro call
• Technical interview
• Test task
• Reference check
• Offer

Position Name: Senior SOC Analyst

Reports to: Team Lead, SOC

Location: Remote, Philippines

Role Overview

Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

We are seeking a Senior SOC Analyst to support day-to-day security monitoring and alert triage.

Responsibilities

• Lead high-severity incident response
• Mentor junior analysts
• Improve detection logic and workflows
• Coordinate response across teams
• Conduct threat hunting
• Contribute to metrics and reporting
• Assist with documentation and training

Requirements

• Experience in SOC or incident response roles
• Strong analytical and investigative skills
• Experience with SIEM and EDR
• Ability to lead incidents effectively  

Desirable Qualities

• Experience in regulated or financial environments

• Threat hunting or detection engineering exposure

   

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Responsibilities:
Write backend logic in Java with Spring Boot

- Build and consume REST APIs
- Design and query relational databases; work with JPA/Hibernate for persistence
- Cover code with unit and basic integration tests
- Use AI tooling effectively across the development cycle
Must-have:
- Java Core: OOP, collections, exceptions, generics, basic multithreading; modern Java (17+) preferred
- Spring: Spring / Spring Boot and Spring MVC for building REST services
- REST: RESTful design, HTTP, JSON, status codes
- Databases: solid SQL and a real understanding of relational data modeling (PostgreSQL or equivalent)
- AI fluency: strong, daily user of AI coding/assistant tools (e.g. Claude, Copilot, Cursor) — able to prompt effectively, review and validate AI output, and use it to accelerate delivery rather than depend on it blindly
- Tooling: Git, plus a build tool (Maven or Gradle)
Willingness to work outside Java when project needs require it (Java is the primary stack, but not the only one)
Nice to have:
Non-relational databases (MongoDB, Redis, or similar)
Messaging / event-driven systems (Kafka, RabbitMQ, or any message broker)
Docker / basic containerization
Exposure to any cloud (AWS / GCP / Azure)
Testing frameworks (JUnit, Mockito)

Talentin is a recruitment and HR services company specializing in helping fast-growing businesses scale their teams across Europe and global markets. We partner with companies in industries such as iGaming, Affiliate Marketing, FinTech, and Tech, delivering high-quality recruitment and HR outsourcing solutions.

We are looking for an experienced Business Development Manager who will drive new business growth, build long-term client relationships, and contribute directly to the company's expansion across European and international markets.

Key Responsibilities

• Own the full sales cycle: prospecting, qualification, pitching, negotiation, and closing.
• Build, maintain, and optimize a structured sales pipeline using Notion and CRM systems.
• Generate and qualify leads through both outbound and inbound channels, ensuring a consistent flow of opportunities.
• Sell Talentin's recruitment and HR outsourcing services to SMB and Enterprise clients.
• Prepare commercial proposals, conduct negotiations, and close new business deals.
• Reactivate dormant clients and identify opportunities to expand existing accounts.
• Represent TalentIn at industry conferences, networking events, and business meetings across Ukraine and Europe.
• Develop strong relationships with decision-makers, founders, and HR leaders.
• Track and analyze key sales KPIs, including pipeline health, conversion rates, revenue, and forecasting.
• Continuously improve sales processes and CRM workflows to increase efficiency and performance.

Requirements

• 3+ years of experience in B2B Sales, Business Development, or Account Management.
• Strong understanding of recruitment processes and talent acquisition functions.
• Proven experience selling professional services to SMB and Enterprise clients.
• Deep expertise in CRM implementation, setup, management, and sales process optimization.
• Strong consultative selling, negotiation, and relationship-building skills.
• Experience managing a full sales cycle from lead generation to deal closure.
• English proficiency at C1 level or higher (written and spoken).
• Willingness and ability to travel regularly to industry events and conferences across Ukraine and Europe.
• Highly organized, data-driven, and comfortable working with sales metrics and KPIs.

Nice to Have

• Experience within recruitment agencies, HR services, staffing, or outsourcing businesses.
• Existing network within Tech, iGaming, Affiliate Marketing, FinTech, or related industries.

• • Experience working with Notion-based operational systems.

Softengi is seeking a highly skilled and experienced Senior DevOps Engineer for the project of the leading Ukrainian telecommunications company!

Required skills and experience:

• 5+ years of commercial experience as a DevOps Engineer.
• Strong hands-on experience designing, implementing, and maintaining CI/CD pipelines using tools such as GitLab CI, Jenkins, Ansible, and ArgoCD.
• Experience with Docker, Docker Compose, Portainer, Kubernetes, Rancher.
•  Solid experience with cloud infrastructure, particularly AWS, and virtualization platforms such as VMware (virtualization, infrastructure management).
• Experience with OS RedHat linux (CentOS/Fedora/Oracle Linux).
• Practical experience with Infrastructure as Code (IaC) and infrastructure automation using Terraform.
• Experience developing automation scripts and tools using Python, Bash, or Groovy.
• Experience with Grafana, Kibana , Prometheus, ELK Stack, Kafka/Zookeeper.
• Experience working with source control systems and development tools such as Git, GitLab, Bitbucket, Jira, SonarQube, and Artifactory.
• Experience with Maven, Gradle, JMeter, Mock-Servrer.
• Experience with MariaDB, Oracle, Cassandra DB, Redis.
• Strong understanding of networking fundamentals, REST APIs, HTTP, TCP, LDAP, SMPP, and client-server communication principles.
• Solid understanding of microservices and distributed systems architectures.
• Ability to work effectively in a fast-paced Agile environment and collaborate closely with development teams.

• Intermediate or higher level of spoken and written English.

   

Nice to Have:

• Experience in software development (2+ years).
• Knowledge of Java (Core, Java 8/17).
• Experience with Postman and API testing.
• Understanding of software testing methodologies and QA processes.
• Experience writing technical documentation.
• Experience working with support and incident management systems.

• Higher technical education in Computer Science, Engineering, or a related field.

   

We are delighted to provide you with the following benefits:

• Opportunities for growth and development within the project
• Flexibility in scheduling
• Option to work remotely or in the office
• Stable employment
• Medical insurance coverage
• Legal assistance
• Paid time off for vacation and sick leave

Location: Remote (Full-time)

We are looking for a high-impact Business Development Manager to join our team and scale our operations. We value efficiency, absolute control over results, and a meritocratic environment. If you thrive in a zero-bureaucracy atmosphere and are driven by industry-leading performance bonuses, we want to talk to you.

Your Mission:

• Strategic Collaboration: Work hand-in-hand with our lead generation department to identify and capture high-value prospects.
• Presale Excellence: Lead the presale process, qualifying leads and tailoring our technical expertise to meet client needs.

• Deal Ownership: Manage the entire sales cycle—from initial outreach and negotiation to closing successful B2B contracts.

   

What We Are Looking For:

• Proven Experience: Demonstrated track record in B2B outsourcing/outstaffing sales.
• Domain Expertise (Big Plus): Deep understanding of the e-commerce domain, specifically with Magento and Shopify ecosystems.
• Mobile Experience (Plus): Previous experience in selling mobile development services.
• Language Skills: Fluent English (C1 level or higher) is mandatory for effective communication with international clients.

• Mindset: A hunger for results, a structured approach to negotiations, and a "get things done" attitude.

   

What We Offer:

• Zero Bureaucracy: We eliminate unnecessary processes. We focus on strategy, execution, and results.
• Elite Compensation: One of the most competitive, performance-based bonus structures on the market. We reward high-closers.
• Flexibility: Flexible working conditions designed for professionals who manage their own time and performance.
• Remote Work: A fully remote environment that allows you to operate from anywhere while maintaining high operational standards.

We are looking for a proactive and results-oriented Sales Development Representative who knows how to turn targeted outreach into qualified business opportunities. In this role, you will drive outbound initiatives, engage decision-makers, and contribute directly to the growth of our sales pipeline.

Responsibilities:

• Identify and engage new prospects through LinkedIn, email campaigns, and other prospecting channels.
• Build and maintain a strong pipeline of qualified leads across Enterprise and SMB segments.
• Execute outbound initiatives aimed at maximizing meeting generation and sales opportunities.
• Meet and exceed monthly outreach and pipeline targets.
• Maintain accurate CRM records and track outreach performance metrics.
• Develop and execute pre-event and post-event communication sequences.
• Stay informed about market trends, industry developments, and emerging prospecting practices.

Requirements:

• 5+ years of experience in large-scale IT outsourcing or outstaffing companies.
• Excellent communication skills in English (Upper-Intermediate or higher).
• Proven success in LinkedIn and email-based ABM outreach.
• Solid understanding of outbound prospecting strategies and sales best practices.
• Experience working with Enterprise and SMB clients (not only startups).
• A data-driven, goal-oriented mindset — you love dashboards, targets, and making things better.
• Experience preparing pre-event and post-event communication sequences for LinkedIn and email outreach.
• Strong experience with CRM systems, preferably Pipedrive.

Nice to Have

• Practical experience with Clay.
• Experience selling services within Healthcare, FinTech, Real Estate, or Retail domains.

We offer:

• Work schedule is flexible — fixed amount of hours that you need to work per month
• 20+ personal days for rest per year (10 days allocated every 6 months; unused days do not expire)
• Up to 12 official public holidays per year (each employee can decide how many to use)
• Birthday day off
• Reimbursement of 5 sick days per year
• Partial compensation for external courses/conferences (after the completion of the Adaptation Period)
• Partial compensation for external professional certifications
• English group lessons in the office with teachers (free of charge; 2 times a week)
• Reimbursement for sports or massage
• Large library with a scheduled purchase of new books every half a year

• Yearly Individual Development Plan (after the completion of the Adaptation Period)

   

If this sounds like your next step, apply and become part of our team.

Come build something true with us.

At True Sea Moss, we’re on a mission to bring real, wild nourishment back into people’s lives. Our products are rooted in nature, clean by design, and crafted with care. As we grow, we’re not just scaling orders — we’re deepening relationships.

That’s where you come in.

We’re looking for a Head of Customer Support who doesn’t just manage tickets — you design systems that reflect care, calm, and clarity at every customer touchpoint. You know that behind every inquiry is a human being, and behind every world-class brand is a world-class support operation.

Now – who are we looking for?

You’re a people-first, process-driven leader. You can zoom out to design scalable systems and zoom in to resolve a delicate issue with nuance and empathy. You know how to build teams, train for tone, and turn everyday conversations into brand loyalty.

What You’ll Be Doing

• Lead and evolve our customer support strategy, systems, and team as we scale across markets
• Own and optimize support operations, including SLAs, workflows, ticket routing, and knowledge management
• Design and implement feedback loops that turn customer insight into product, policy, and experience improvements
• Track and report on core CX metrics (CSAT, response time, resolution rate, etc.) to inform team performance and company decisions
• Oversee our support platforms and ensure tool usage is efficient, integrated, and evolving
• Build and nurture a high-performing team — from hiring to training to coaching
• Partner with Marketing, Product, and Ops to ensure seamless communication and aligned customer touchpoints
• Lead crisis response, escalations, and sensitive communications with clarity and care

What You Bring

• Proven experience leading customer support or CX teams in a high-growth DTC or e-commerce environment
• Strong command of support platforms (e.g., Zendesk, Shopify, Klaviyo) and automation tools
• Operational mindset: you love process design, SOPs, and scalable systems
• Deep understanding of CX metrics and the ability to use data to drive continuous improvement
• Experience managing remote teams across multiple time zones
• A calm, proactive, solutions-first approach to customer challenges

Nice-to-Haves

• Familiarity with U.S. consumer expectations and CX best practices
• Experience with health & wellness, lifestyle, or mission-driven brands
• Background in customer lifecycle, retention, or post-purchase engagement strategy

Why Work With Us

We don’t treat customer support as an afterthought — it’s central to our brand and business.

You’ll help shape how we show up in the world: consistently, compassionately, and with conviction.

We listen. We care. We build things that last.

Here’s How We Back Our Words with Care

• Welcome pack and custom True Sea Moss merch to start strong
• Sports reimbursement to support your mental and physical well-being
• Additional vacation days beyond standard holidays
• Coaching & career development sessions to fuel your growth
• Corporate English lessons to help you sharpen communication
• WHOOP membership to support your health and recovery
• Coworking membership for flexibility and focus
• Sabbatical options after long-term contributions
• Travel and project grants to support personal growth and creativity

So — does this sound like your kind of work?

If you believe great customer support is about connection, consistency, and care — and you're ready to build something that truly matters — we’d love to hear from you.

Let’s make things worth remembering.

About MyTaxiCRM

MyTaxiCRM is a fast-growing global B2B SaaS startup building an all-in-one ERP and BI platform for taxi and ride-hailing fleet management. We help fleet operators across Europe, the Middle East, and Central Asia run their businesses more efficiently through a single, unified system.

Our platform integrates with leading mobility services like Uber, Bolt, and Careem, and provides tools for driver and vehicle management, dispatching, GPS tracking, fraud prevention, and real-time analytics — enabling fleets to improve operational efficiency by up to 30% within the first month.

Now we’re looking for a Junior Sales Manager to own sales activities — from first outreach to demo and close.

Key Responsibilities

• Generate leads and conduct cold outreach to potential B2B clients (email, LinkedIn, calls, etc.)
• Qualify prospects, understand their needs, and present the product
• Run product demos and conduct sales calls
• Drive deals to close: follow up, handle objections, and convert leads into clients
• Maintain and update deal and activity data in CRM
• Track outreach volume and pipeline traction

Requirements

• 6–12 months of experience (B2B is a plus)
• Strong communication and presentation skills
• English B2+ is a must (other languages are strong plus)
• Comfortable using AI tools in daily work
• Curiosity, proactivity, and genuine love for sales

What We Offer

• Fast professional growth in B2B sales
• Direct mentorship from an experienced sales leader
• Work with international clients across MENA and Europe
• Performance-based compensation: base + commission
• Fully remote or hybrid (Kyiv) work format
• Flexible working hours (start your day between 8 and 10 AM)
• High-pace environment with quick decision-making

Sounds like a fit? We'd love to hear from you!

We are looking for a Senior SEO Specialist with a strong focus on high-quality content and the architecture of large-scale websites. Therefore, we are more than happy to consider candidates from both iGaming (review sites) and large-scale clean (white-hat) niches (media, finance, sports, travel, and large e-commerce) who are looking to pivot into a high-yield vertical.

Requirements:

• Experience with large-scale projects: A proven track record of promoting websites with 1000+ pages (large content portals, marketplaces, financial or travel resources, pharma, news).
• Deep expertise in On-Page and Content: A strong understanding of how site structure, internal linking, and semantic clustering impact SEO. Ability to build sites optimized "for people," not just search bots.
• High-Competition niche experience: Ability to compete in SERPs for high-frequency, highly competitive keywords.
• AI-savvy approach (a big plus): Experience in workflow automation and utilizing tools like Claude Code, OpenClaw, or similar.

Responsibilities:

• Develop, optimize, and scale the structure of large-scale content projects (review sites).
• Shape the content strategy, oversee content quality, and coordinate with writers/editors.
• Continuously analyze competitors, identify new growth vectors, and test SEO hypotheses.
• Monitor search engine updates and promptly adapt strategies accordingly.

What We Offer:

• Work on large-scale international projects with solid budgets backing quality improvements.
• Minimum bureaucracy and micro-management—we value results over hours logged.
• A strong team of experts and ample opportunities for professional growth.
• Fully remote work format with a flexible schedule.

Note to applicants: If you don't have prior experience in iGaming, but you excel at driving growth for massive portals in white-hat niches through structure and content, please apply! We will happily get you up to speed with the industry specifics.

We are looking for a Senior DevOps Engineer to join our client's engineering team in a long-term engagement. This is a fully remote, full-time role for someone who thrives on ownership, enjoys building reliable and scalable infrastructure from the ground up, and is passionate about enabling engineering teams to move fast without compromising security or stability.

This role is ideal for someone who enjoys autonomy, startup environments, and solving complex infrastructure challenges while working closely with experienced engineers in a high-trust, remote-first culture.

Key Responsibilities:

• Design, build, and maintain scalable cloud infrastructure on AWS
• Manage and evolve Kubernetes-based environments, ensuring reliability, performance, and security
• Own infrastructure as code practices using Terraform and drive improvements across provisioning workflows
• Develop and maintain robust CI/CD pipelines to streamline software delivery and reduce operational overhead
• Enhance observability across systems through monitoring, alerting, logging, and incident response practices
• Collaborate closely with software engineers to support application deployments and operational excellence
• Contribute to security best practices, access management, compliance initiatives, and disaster recovery planning
• Drive technical decisions around platform architecture, and long-term maintainability

• Support AI-related workloads and services operating under enterprise SLAs

   

Requirements:

• 7+ years of commercial experience in DevOps, Site Reliability Engineering, Platform Engineering, or related roles
• Strong hands-on experience with AWS and cloud-native infrastructure design
• Deep expertise in Kubernetes administration and production operations
• Advanced knowledge of Infrastructure as Code, particularly Terraform
• Solid experience building and maintaining CI/CD pipelines in modern engineering environments
• Ability to work independently, prioritise effectively, and deliver consistently within distributed teams
• AI-native engineering mindset, you actively leverage LLMs and AI tooling to improve productivity and engineering workflows
• Proven track record of taking ownership and delivering high-impact infrastructure initiatives

Nice to Have:

• Experience supporting AI/LLM infrastructure and workloads in production environments
• Familiarity with workflow orchestration platforms such as Temporal
• Experience in fintech, KYC/KYB, fraud prevention, or other regulated industries
• Background working in startup or scale-up environments with small, high-performing teams
• Experience implementing security and compliance frameworks within cloud environments
• Open-source contribution history

What We Offer:

• Fully remote, flexible work culture with long-term stability
• High-impact product work within an AI-native fintech company solving real-world problems
• Strong engineering standards and meaningful technical ownership, no micromanagement
• Opportunity to shape infrastructure strategy and influence key technical decisions
• Transparent, supportive team culture focused on trust and collaboration
• Competitive monthly compensation aligned with experience and contribution

How to Apply:

Send us a short intro about yourself and your relevant experience - and tell us your favourite ice cream flavour (ours is cherry🍒)

We provide ad account management services to media buyers and agencies across major advertising platforms. You'll be their main point of contact — the person who knows what's going on, responds quickly, and gets things resolved. Most of your day is chat-based. You need to know the ad ecosystem well enough to give accurate answers quickly.

Responsibilities:

• Provide prompt, effective support aligned with company standards via chat, occasional video calls when needed
• Onboard new clients, walk them through the service, set expectations, build trust from day one
• Deliver and manage ad accounts, handling appeals, monitor status and spend, handle ID reviews
• Resolve account issues, bans, unlocks, proxy errors and keep clients in the loop throughout
• Identify upsell and cross-sell opportunities, support retention of existing clients
• Track patterns in account performance and client behavior; flag insights that can improve the product or process
• Work closely with other departments
• Requirements:
• Background in affiliate marketing or media buying - a must
• Understanding how Ad Accounts work from the inside
• B2+ English, written and verbal
• Comfortable working independently across shifts
• Proven ability to take initiative and resolve issues
• We Offer:
• Remote work from anywhere
• Unlimited paid vacation days
• 5-day week with weekend shifts (Sat or Sun)
• Working hours: 10:00-19:00 or 11:00-20:00 (Kyiv time)
• 10 paid sick days
• English classes
• Take part in conferences worldwide

Simply Contact is looking for a proactive Account & Sales Specialist to develop our IT Help Desk and Managed IT Services business across Europe.

Key Responsibilities

• Develop and expand the European client portfolio (IT Help Desk, Service Desk, Managed IT Services);
• Identify and attract new B2B clients through outbound sales, networking, and partnerships;
• Conduct client meetings, presentations, and commercial negotiations;
• Prepare proposals and support tender participation;
• Manage existing client relationships and identify upsell/cross-sell opportunities;
• Coordinate between clients and technical delivery teams.

Requirements

• 2+ years in Sales, Business Development, Account Management, or Customer Success;
• B2B sales experience with a focus on new business development;
• Understanding of IT services, outsourcing, or managed services — a strong advantage;
• Experience with international clients;
• Strong communication and negotiation skills;
• English advanced;
• Self-motivated and results-oriented.

We Offer

• Building a new business direction within an international company;
• European client portfolio;
• Professional growth and flexible work format;
• Competitive salary + performance-based bonus.

Job Responsibilities:

• Configure and maintain sandbox environments (Zendesk / Intercom / Gorgias, etc.);
• Test AI solutions (chatbots, translation tools, CRM/helpdesk AI features);
• Run real customer support scenarios and evaluate system performance and quality;
• Configure chatbots and conversational flows within AI platforms;
• Compare and test AI vendors, prepare practical recommendations;
• Provide troubleshooting in test and client environments;
• Support Digital Transformation initiatives and tasks assigned by the team lead;

Candidate Requirements:

• Experience in customer support / BPO (Team Lead, Quality Control, or Senior Agent);
• Strong understanding of support operations (SLA, tickets, communication channels);
• Hands-on experience with CRM / helpdesk systems (Zendesk / Intercom or similar);
• Ability to quickly learn and navigate new systems independently;
• Strong analytical thinking and autonomy;
• English level B2+;

Nice-to-have:

• Basic understanding of APIs / integrations;
• Experience with no-code automation tools (Zapier, Make, etc.);
• Experience with AI tools, chatbots, or LLM-based solutions.
   

Strategic Responsibilities: 

• Be responsible for implementing and coordinating the “People Partnership” model across all teams;
• Help increase engagement, improve retention, and enhance the employee experience based on data (surveys, analysis of turnover results);
• Provide support on organizational structure, workforce planning, and talent development (assessments, succession planning);
• Participate in initiatives to shape corporate culture and promote company values.

Operational Responsibilities:

• Support performance management cycles (OKR/KPI, evaluations);
• Collaborate with managers on employee relations and day-to-day HR matters;
• Conduct exit interviews and provide practical recommendations;
• Collaborate with the recruitment department on hiring and onboarding processes;
• Provide recommendations on compensation and benefits based on market and internal data;
• Conduct employee satisfaction and engagement surveys;
• Ensure effective communication and alignment across teams.

Qualifications:

• 3+ years of experience in HRBP / HR Generalist roles within BPO, IT, or service industries;
• Experience in supporting performance management processes (OKR/KPI, evaluations) and employee relations;
• Exposure to culture initiatives, internal communications, or employee engagement activities;
• Strong communication, facilitation, and conflict resolution skills;
• Structured thinking with a hands-on, practical approach;
• Ability to multitask and work with multiple teams in a dynamic environment;
• English and Ukrainian at B2+ level.