Jobs at Djinni

• Location: Fully Remote
• Employment Type: Full-Time
• Hours: 4:00 PM - 12:00 AM EEST

About Pozotron

Pozotron is a fast-growing software company transforming the way scripted audio is produced. Our platform helps audiobook publishers, production studios, narrators, and voice professionals create higher-quality productions more efficiently through intelligent workflow tools designed specifically for the industry.

Today, customers in more than 30 countries use Pozotron to support audiobook and scripted voice production. Our software helps reduce production time, improve quality assurance, and eliminate many of the repetitive manual tasks involved in creating scripted audio. 

Although we're a small company, we're an ambitious one. We move quickly, encourage new ideas, and give every team member the opportunity to make a meaningful impact. You'll work alongside talented colleagues across North America and Europe in a collaborative, remote-first environment where everyone's contributions matter.

About the Role

At Pozotron, exceptional customer support is one of our greatest strengths and a core part of what sets us apart. We believe that great software should be backed by knowledgeable, responsive, and genuinely helpful people who are committed to our customers' success.

As a Junior Customer Support Representative, you'll play an important role in delivering that experience. You'll help customers solve problems, answer questions, and get the most out of Pozotron while building lasting relationships based on trust and reliability.

This role is about more than resolving support tickets. You'll become a product expert, advocate for our customers, and work closely with other departments to share feedback that helps shape the future of our platform. If you enjoy helping people, learning new technology, and making a real impact, we'd love to hear from you.

What You'll Do

Deliver Outstanding Customer Support

• Respond to customer inquiries via email
• Troubleshoot software issues or questions over 1:1 video calls with customers when required.
• Troubleshoot software issues and guide customers toward successful resolutions.
• Escalate technical issues to our development team with clear documentation.
• Follow up to ensure customers' issues have been fully resolved.
• Maintain excellent customer satisfaction while meeting response time expectations.

Become a Product Expert

• Develop a deep understanding of Pozotron and its workflows.
• Stay current on new features and product releases.
• Clearly explain features and best practices to customers with varying levels of technical experience.

Improve the Customer Experience

• Identify recurring customer questions and suggest improvements.
• Help maintain and expand our Help Center documentation.
• Recommend process improvements that make support more efficient.
• Assist with testing new features before release when needed.

Collaborate Across Teams

• Work closely with Product and Engineering to report bugs and customer feedback.
• Share customer insights that help shape future product improvements.
• Participate in team meetings, training sessions, and continuous learning initiatives.

What We're Looking For

Required Qualifications

• 1–2 years of experience in customer support or another customer-facing role.
• Fluent in written and spoken English. 
• Excellent communication skills with a friendly and empathetic approach.
• Strong problem-solving and analytical skills.
• High attention to detail.
• Comfortable learning new software and technology.
• Ability to manage multiple tasks while remaining organized.
• Reliable internet connection and home office setup.
•  

Nice to Have

• Experience supporting SaaS products.
• Experience using help desk or CRM software (HubSpot preferred).
• Basic technical troubleshooting experience.
• Experience documenting bugs or software issues.
• Additional language skills.
• Interest in publishing, audiobooks, media, or creative technology.

The Kind of Person Who Thrives Here

We're looking for someone who is:

• Naturally curious and eager to learn.
• Positive and customer-focused.
• Organized and dependable.
• Comfortable taking ownership of their work, especially in a remote environment.
• Adaptable in a fast-moving environment.
• Collaborative and enjoys working with people across different departments.
• Passionate about delivering exceptional customer experiences.

Interested?

If you're passionate about helping customers, enjoy solving problems, and want to grow your career with a company that's making a real impact in the audiobook and voice production industry, we'd love to hear from you.

Apply today and help us build the future of scripted audio production.

Pozotron is seeking a Business Process Engineer to join our development team. Our growing engineering team, based in Ukraine, is dedicated to creating incredible technology for audio production. The Business Process Engineer will be an instrumental part of our team, focusing on designing, documenting and implementing business processes for our users.

Required:

• 3+ years of experience in Business Analysis
• Experience with gathering requirements/feedbacks from users
• Experience with modeling of existing business processes
• Experience with designing from scratch/improving business processes
• Experience with creating detailed design documents
• Experience with formal notations, including UML, LDS and BPM
• Experience with data analysis
• Excellent problem-solving skills and attention to details
• Excellent communication skills
• Advanced level of English

Nice to have:

• Bachelor's or Master's degree in Computer Science, Information Technology, Mathematics, Physics or Engineering
• Some knowledge of statistics and customer surveying techniques
• Some understanding of databases and experience in writing SQL queries
• Some knowledge of UX/UI principles
• Some experience in QA

We offer:

• Fully remote work
• Competitive compensation, benefits, and bonus plans
• Health insurance

We’re looking for a Junior Business Development Manager to grow with us, help us find new clients, build strong client relationships, drive sales and grow our partner network.

If you can turn cold conversations into warm relationships and are ready to grow with us, we’d love to have you on our team!

💡 Requirements

• Strong motivation to start a career in IT sales / business development (no prior experience required, but will be a plus);
• English Upper-Intermediate+ (written and spoken);
• Strong communication and interpersonal skills;
• Structured approach to tasks and CRM updates;
• Proactive mindset, willingness to learn, and attention to detail;
• Basic understanding of LinkedIn and willingness to develop professional networking and outreach skills.
•  

🔑 Key Responsibilities

Primary:

• Sales activities: find new clients and help grow the partner network;
• Actively work with LinkedIn: search for potential clients and partners, build professional connections, send outreach messages, and maintain ongoing communication;
• Develop and manage LinkedIn connections, follow up with prospects, and nurture relationships with potential clients;
• Communicate with clients, partners, and candidates via LinkedIn, Telegram, WhatsApp, and Email (with guidance from the team);
• Assist in intro calls and briefings (learning how to gather requirements and understand client needs);
• Qualify incoming requests and prepare proposals (with guidance from the team);
• Maintain and update CRM systems (HubSpot, Monday);

• Assist in preparing basic commercial discussions and follow-ups.

   

Secondary:

• Support preparation for conferences and events;
• Help with lead follow-ups after networking activities;
• Explore and test new communication / outreach channels;
• Other tasks related to sales and business development support.

About the Role  

The Customer Support Specialist handles incoming customer tickets related to bugs, system errors, and user questions, from first contact through to resolution. 

This role ensures that customer-reported issues are properly documented, reproduced, and prioritized by business criticality, and that they are efficiently escalated to the development team when needed. The specialist acts as the day-to-day link between customers and Engineering, providing clear, timely, and transparent communication throughout the process. 

Feature requests and roadmap prioritization are handled by the Product team and are outside the scope of this role. 

Key Responsibilities  

Ticket Intake & Validation  

• Review all incoming customer tickets (bug reports, technical issues, “how-to” questions).  
• Ensure tickets contain sufficient information to identify and reproduce the issue.  
• Reproduce reported bugs when possible.  
• Request missing information from customers when required.  
• Reject or reclassify invalid or non-reproducible tickets.  

Prioritization & Classification  

• Classify tickets based on severity and urgency (e.g., Critical / Major / Minor).  
• Assess business impact (single user vs. multi-region issue).  
• Detect and escalate critical incidents immediately.  
• Group duplicate or related tickets into consolidated requests.  
• Ensure clear and structured documentation before sending to development.  

Engineering Coordination  

• Transfer validated tickets to the development team.  
• Provide clear reproduction steps and technical context.  
• Clarify engineering questions related to customer cases.  
• Monitor progress of bug fixes.  
• Ensure tickets are updated and statuses reflect real progress.  

Incident & Escalation Management  

• Communicate critical issues to relevant stakeholders (Product, Engineering Leads, Business Owners).  
• Support structured incident handling when needed.  
• Ensure customers receive timely updates on high-impact issues.  
• Maintain visibility of open high-priority cases.  

Process Governance & Quality Control  

• Maintain high standards for ticket quality and documentation.  
• Define and improve ticket handling workflows.  
• Establish and maintain severity classification standards.  
• Track recurring issue patterns.  
• Identify systemic quality problems and suggest preventive actions.  

What This Role Does NOT Own  

• Feature request prioritization  
• Product roadmap decisions  
• Commercial or customer success targets  
• Development team management  

Required Skills and Qualifications  

Experience  

• 2+ years in SaaS support, technical support, or platform operations  
• Experience working closely with engineering teams  
• Experience handling bug triage and reproduction  

• Familiarity with ticketing systems (Jira, Zendesk, ServiceNow, etc.) 

   

Skills  

• Strong analytical and problem-solving skills  
• Ability to reproduce technical issues  
• Clear written communication  
• Structured thinking and prioritization capability  
• High attention to detail  
• Calm and organized under pressure  
     

Nice to Have  

• Experience with APIs, logs, data structures  
• Experience in digital agriculture / farm management systems  
• Understanding of incident management processes (ITIL-style helpful but not required)  

Key KPIs  

You may want to define measurable targets such as:  

• % of tickets validated before sending to dev  
• Time to first response  
• Time to reproduction  
• Time to severity classification  
• Reduction of duplicate tickets  
• SLA compliance rate  
• Stakeholder satisfaction (internal + external)  

 The Company Offers  

• Opportunity to be a part of a best-in-class product that is used by thousands of companies around the world.   
• Annual performance bonus scheme.   
• Career growth opportunities.   
• An environment where you need to seek and implement unique solutions.   
• Training and development programs.   
• Young and dynamic team with a friendly and open culture.   
• Health and life insurance for employees and your family members.   
• 32 working days of paid annual leave and sick leave.  

GR8_TECH builds B2B iGaming platforms for operators who play to lead.

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us.

Why this role exists:

This role exists to own and scale GR8 TECH’s external social presence across two vital growth vectors. You’ll help us amplify our industry authority and build meaningful B2B engagement by running the social media strategy for Bet It Drives Media and turning our C-level executives into recognized thought leaders across LinkedIn and Instagram.

What you’ll drive:

Strategy & Media Brand Ownership (Bet It Drives)

• Build and execute the end-to-end organic social strategy for Bet It Drives Media on LinkedIn and Instagram to grow audience reach and drive platform traffic.
• Produce high-quality, platform-native content formats (posts, graphic copy, video briefs) aligned with content pillars and target audience preferences.
• Measure account performance rigorously, tracking follower growth, impressions, engagement rates, and click-throughs to optimize future content cycles.

Executive Personal Branding & Social Selling

• Manage the personal LinkedIn presence for two C-level executives, delivering up to 8 high-impact posts per month per profile.
• Conduct bi-weekly extraction calls with executives to gather raw expert insights and translate them into distinct, authentic thought-leadership content.
• Grow the Social Selling Index (SSI), personal follower counts, and overall industry authority for both executive profiles within the B2B tech space.

Delivery, Copywriting & Production

• Write compelling, native English copy tailored to different brand voices, formats, and platform algorithms.
• Partner with internal graphic designers and video editors to create visually engaging multimedia assets for social calendars.
• Maintain a synchronized content calendar across all three streams, ensuring zero missed publishing dates and consistent brand alignment.

What makes you a GR8 fit:

Must-have

• 3+ years of hands-on experience in Social Media Management and copywriting.
• Fluent written English skills with a strong portfolio of actual written posts (not just visual portfolios).
• Proven track record building, executing, and analyzing organic LinkedIn strategies and algorithms.
• Hands-on experience launching, managing, or growing accounts on Instagram.
• Demonstrated experience working directly with senior/C-level stakeholders to extract insights and write in an executive voice.
• Strong project management capacity to run multiple parallel content calendars without losing quality or missing deadlines.
• Solid understanding of B2B marketing dynamics (or a clear track record of transferring B2C experience into complex SaaS/tech spaces).

Nice-to-have

• Proven experience launching a social media account from scratch and growing it to concrete performance milestones.
• Direct domain exposure to iGaming, FinTech, SaaS, or high-load B2B tech industries.
• Prior experience managing social channels for a podcast, B2B media outlet, or digital publication.

Why you’ll love working here:

Benefits Cafeteria — annual budget you allocate to:

Sports • Medical • Mental health • Home office • Languages.

Work-life & support

• Paid maternity/paternity leave + monthly childcare allowance.
• 20+ vacation days, unlimited sick leave, emergency time off.
• Remote-first + tech support + coworking compensation.
• Team events (online/offline/offsite).
• Learning culture with internal courses + growth programs.

Our culture & core values:

GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.

OWN YOUR GAME: we take initiative and own what we do.

ACCELER8: we move fast, focus smart, and keep it simple.

CHALLENGE ACCEPTED: we grow through challenges and stay curious.

BULLETPROOF: we’re resilient, ready, and always have a plan.

Project Overview
N-iX is seeking a skilled QA Engineer (Automation/Manual - Java) to join a key digital transformation initiative for a leading Tier-1 commercial retail bank.
In this role, you will be responsible for ensuring the top-tier quality, performance, and resilience of a core product workflow built on top of the Temporal orchestration platform (Java / Spring Boot) running in AWS EKS. You will cover the full testing lifecycle—from analyzing complex integration flows and designing stubs/mocks to automating REST API tests and validating end-to-end customer journeys in the bank’s flagship mobile banking application (digital card issuance, reissue, digital identity document validation, and parent-child profile linkage in the core registry).

Team Structure
You will be an integral part of a dedicated delivery team comprising:
1 x QA Engineer (Automation/Manual - Java)
1 x Engineering Manager
1 x Project Manager (PM)
1 x Business Analyst / System Analyst (BA/SA)
1 x Solution Architect
5 x BackEnd Java Developers
 

Key Responsibilities
Design, build, and maintain robust API test automation frameworks in Java (REST Assured, TestNG/JUnit) for asynchronous Temporal workflows and Spring Boot services.
Perform functional, integration, and regression testing of end-to-end customer journeys across staging, pre-release, and production-like environments for web/mobile channels.
Work extensively with mocks and stubs for core banking interfaces (core processing engine, central customer registry, enterprise logging, central document repository, and automated photo verification systems) to enable early and continuous integration testing.
Define test data requirements and coordinate with the client’s testing department to order synthetic test profiles (verifying parent-child relationships, minor age restrictions, and tax ID validation).
Integrate automated test suites into CI/CD pipelines (GitLab CI). Monitor SonarQube quality gates, log and track defects in Jira, and perform root-cause analysis for failed workflow executions.
Collaborate with the client’s central QA team and business stakeholders during User Acceptance Testing (UAT), performance benchmarks, and security release validations.
 

Requirements
5+ years of experience in Quality Assurance with a strong balance between Automation (Java) and Manual API testing in complex enterprise, banking, or fintech environments.
Proficiency in Java 17+, REST Assured, JUnit/TestNG, WireMock/Mockito (or similar mocking tools), and Maven/Gradle.
Deep understanding of RESTful API testing, JSON/XML contract validation, HTTP protocols, and testing asynchronous or event-driven architectures (Kafka, background execution workers).
Proven experience in designing, building, and maintaining custom mock services from scratch to simulate complex backend interactions, including the ability to actively extend and support dynamic API stubs for application integration testing.
Hands-on experience testing multi-tier architectures using mocks/stubs, analyzing backend logs (OpenSearch/Elasticsearch, Kibana), and managing complex test data setups.
Strong experience with Git, GitLab CI/CD, Postman/Swagger, Jira, Confluence, and SonarQube.
Detail-oriented mindset, strong analytical problem-solving skills, ability to work independently in a fast-paced environment, and clear communication skills in Ukrainian and English.

🏢 About the Company
 

LaunchWave is a U.S.-based e-commerce company that creates and develops its own consumer brands. Its portfolio includes two brands with combined annual revenue exceeding $2 million. The company works across the kids, supplements, outdoors, home, and kitchen categories.

The company primarily focuses on the U.S. market. The team researches Amazon, identifies promising niches, and develops products that can compete internationally. The company also sells through Walmart and TikTok.

Our team currently has around 10 people. Our work is guided by data, rapid testing, and structured decision-making. We take an AI-first approach: AI agents are already involved in our processes, and the company invests in AI. We also use AI tools for product research, market and competitor analysis, hypothesis generation, and documentation. Our goal is to build a clear, repeatable process for developing new products.

🚀 About the Role
 

We are looking for a specialist with strong hands-on Amazon US expertise who can turn promising niches into validated product concepts.

Our Product Research team identifies niches and conducts an initial assessment. Your role is to study the market and customers in greater depth, propose several ways to enter a niche, test them, and make a well-supported recommendation on what product to develop, with which unique selling proposition and positioning.

The outcome of your work will be a substantiated concept ready to hand over to Product Development.
 

Availability: 7:00 a.m.–4:00 p.m. New York time for calls and timely communication with colleagues. Tasks that do not depend on other team members may be completed at another convenient time.

Time tracking: A time-tracking system is used.

🗣️ Team communication is primarily in Russian.

🎯 Key Responsibilities
 

📊 Market and Customer Research

❇️ Analyze niches that have passed the Product Research team’s initial assessment, including competitors’ products and strategies, prices, reviews, search demand, and market trends.

❇️ Identify unmet customer needs, what buyers value in existing products, and what causes dissatisfaction.

❇️ Assess the competitive landscape, barriers to entry, risks, and opportunities for differentiation.

❇️ Research new niches and product ideas independently when needed.

💡 Product Concept Development and Positioning

❇️ Develop alternative product concepts based on market data and customer insights.

❇️ Define the unique selling proposition, positioning, and visual differentiation, including how the product will stand out in Amazon search results.

❇️ Propose changes to product features, functionality, bundles, colors, design, and packaging.

❇️ Define product benefits and permissible marketing claims.

❇️ Compare potential approaches to entering a niche, taking into account target price, production cost, manufacturing constraints, and commercial viability.

❇️ Identify opportunities to develop product lines around existing products.

🔬 Concept Validation

❇️ Develop hypotheses and plans for testing product concepts.

❇️ Independently organize research using PickFu, ProductPinion, or similar tools.

❇️ Test the unique selling proposition, positioning, packaging, visual differentiation, and other elements of a concept.

❇️ Analyze consumer test results, assess the reliability of the findings, and determine which hypotheses are supported by data and which need further work.

❇️ Prepare a well-supported recommendation to proceed with development, revise the concept, or abandon the idea.

🤝 Collaboration and Process Development

❇️ Work with Product Research and Product Development to identify what additional information is needed to develop a concept.

❇️ Turn research findings and customer insights into specific product requirements.

❇️ Assess the feasibility of proposed changes with Product Development, taking manufacturing, financial, and regulatory constraints into account.

❇️ Hand over approved concepts and test results to Product Development.

❇️ Build a repeatable process for developing and validating concepts: define requirements for research inputs; document hypotheses, studies, results, and decisions; and improve the quality and speed of concept preparation.

🔎 Requirements
 

✅ Strong hands-on experience with Amazon US and personal involvement in launching physical consumer products.

✅ Experience developing product concepts, unique selling propositions, positioning, and competitive differentiation.

✅ A deep understanding of the Amazon marketplace, customer behavior, and the factors behind successful product launches.

✅ Strong analytical skills and the ability to identify opportunities that may not be obvious in standard reports.

✅ Product-focused and creative thinking.

✅ Practical experience testing hypotheses through PickFu, ProductPinion, or similar tools.

✅ An understanding of unit economics, production costs, and manufacturing constraints.

✅ The ability to develop product concepts independently and support decisions with data.

✅ Working English for researching the U.S. market and professional communication.

⭐ Nice to Have
 

🔹 Experience independently identifying and validating new Amazon niches.

🔹 Experience in Product Research, Product Marketing, or New Product Development.

🔹 Experience creating physical products from scratch, including their features and packaging.

🔹 Experience in supplements, wellness, food, or other consumer categories.

🔹 An understanding of compliance and restrictions on product claims.

🔹 Experience developing or expanding product lines.

🔹 Experience working with manufacturers, designers, and Brand teams.

🔹 Involvement in marketing preparation and commercialization after product development.
 

💡 Who We Are Looking For
 

We are interested in someone who has personally contributed to Amazon product launches and understands why some products meet their goals while others do not.

You look beyond attractive niche metrics and recognize risks such as manufacturing challenges, insufficient differentiation, excessive production costs, or a lack of genuine customer demand. You can propose different approaches, test them, and explain which one is worth pursuing.

Your personal contribution to product decisions matters to us, beyond participation as part of a team.
 

📅 Expectations for the First 90 Days

🔹 First 10 working days: Analyze two niches that have passed initial validation, identify customer needs and differentiation opportunities, propose product concepts and unique selling propositions, and prepare a testing plan for the first concept.

🔹 First month: Conduct the first rounds of concept development and testing, prepare recommendations, and begin establishing a methodology for developing unique selling propositions, visual differentiation, and positioning.

🔹 By the third month: Independently develop concepts in agreed categories, organize research findings, and establish a process for handing substantiated concepts over to Product Development.

📈 How We Measure Success

A completed concept should include a validated customer need, a clear competitive advantage, a well-supported unique selling proposition and visual differentiation, consumer test results, realistic economics that account for manufacturing constraints, and a recommendation on whether to proceed with development.

🎁 What We Offer

🏖️ 27 days of paid annual leave.

🛠️ Access to the tools needed for your work.

📚 Access to specialized e-commerce courses.

🧭 Clear processes and a framework for making decisions.

🤝 A team where you can discuss ideas and learn from colleagues.

📊 The opportunity to influence business results through product decisions.

🔹 The opportunity to contribute to new product directions and the development of product lines.

🚀 If you have hands-on Amazon US experience and enjoy turning customer insights into products with a clear competitive advantage, we would love to hear from you. Apply now!

Admiral Studios is a fast-growing Ukrainian IT outsourcing company, specializing in web development, mobile development, UI/UX, and SEO.

We embrace the latest and most advanced technologies: Node.js, React, Laravel, Shopify, Python, and WordPress.

We create quality projects for clients in the US, Europe, the UK, and Canada 🌍, especially Healthcare, Real Estate, and E-commerce projects.

Currently, our team consists of more than 60+ skilled experts 👨‍💻, and we are constantly growing.

We are currently looking for an SEO Manager ⭐️ to join our team to create and implement SEO strategies for our clients that will significantly impact their businesses.

For a perfect match, we expect  🎯

• 1+ year of SEO experience with Europe and the USA markets
• Hands-on experience with Ahrefs
• Experience with Screaming Frog, including proxy setup
• Understanding of documentation and practical use of Google Search Console
• Working with Chrome Dev Tools / Lighthouse
• Knowledge of On-Page and Off-Page optimization principles
• Experience in creating a website page structure from scratch
• Experience in writing technical specifications for developers and copywriters
• English B1+

Nice to have 💎

• Experience in website migration
• Active or expired Google Analytics 4 certification

Duties & Responsibilities 💼

• Website migrations in Europe and the USA
• Technical optimization of websites after migration
• Creating and restructuring website architecture and page structure
• Preparing technical specifications for developers and copywriters
• Implementing On-Page and Off-Page SEO best practices
• Communicating with clients regarding SEO strategy and progress

Why Join Admiral Studios?

⭐️Growth-Oriented Environment – value efficiency, flexibility, and results

🤝Team Spirit – Regular corporate online & offline events to keep the team connected
📚Professional Development Support – we provide:

• A structured Performance Review system
• Access to an internal knowledge library
• Career growth opportunities with a clear development plan
• A budget for improving work processes and implementing new ideas

🧘Work-Life Balance – Enjoy a flexible work schedule and a fully remote work model
✅Paid Time Off – 20 vacation days + 10 sick leave days per year

Hiring steps: Screening — Tech Interview — СТО Interview — Job Offer 

If your experience and skills match our candidate scorecard, the recruiting team will contact you within 5 business days 💙
 
Don't forget to provide your Telegram nickname for contact !

About Us
 

We build innovative software solutions across fintech, real estate, healthcare, travel, hospitality, and AI. Our team leverages modern technologies to develop scalable products that solve real business problems.

We are looking for an SDR with a strong focus on Upwork to identify relevant projects, engage potential clients, submit tailored proposals, and generate new business opportunities for our software development services.
 

Responsibilities
 

• Research Upwork to identify relevant projects, clients, and business opportunities aligned with our services.
• Find and evaluate projects that match our technical expertise, target industries, and business goals.
• Prepare and submit personalized proposals, highlighting our expertise and value proposition.
• Write compelling cover letters and tailor applications to each client's needs.
• Communicate with potential clients, respond to inquiries, and follow up on submitted proposals.
• Qualify leads by assessing project requirements, budgets, timelines, and decision-making processes.
• Initiate conversations with prospective clients and convert responses into discovery calls.
• Identify opportunities for IT outsourcing, outstaffing, and custom software development.
• Manage the Upwork pipeline, track applications and responses, and maintain accurate CRM records.
• Use AI tools, including Claude, to research projects, personalize proposals, improve messaging, and streamline daily sales tasks.
• Analyze proposal performance, response rates, and conversion metrics to optimize the outreach strategy.
• Collaborate with the sales team to improve lead quality, proposal effectiveness, and conversion rates.
   

Requirements
 

• 2+ years of experience as an SDR, BDR, Upwork Bidder, or in a similar B2B sales or business development role.
• Hands-on experience finding projects and generating leads through Upwork.
• Experience selling software development, IT outsourcing, outstaffing, or related B2B technology services.
• Strong proposal writing, client communication, and follow-up skills.
• Understanding of project bidding, lead qualification, and B2B sales processes.
• Ability to evaluate project requirements and identify opportunities that match our services.
• Experience managing sales pipelines, tracking applications, and analyzing conversion metrics.
• Hands-on experience with Claude and other AI tools for research, proposal writing, and sales productivity.
• Strong research, organization, responsiveness, and relationship-building skills.
• Proactive, results-oriented approach with high availability.
• English — Upper-Intermediate (B2+) or higher.
   

Nice to Have
 

• A proven track record of winning projects or generating qualified leads through Upwork.
• Experience working with Upwork agency accounts and promoting software development services.
• Familiarity with Upwork Connects, bidding strategies, and profile optimization.
• Experience with LinkedIn Sales Navigator, email outreach, or other lead generation channels.
• Familiarity with CRM systems and sales automation tools.

• Knowledge of AI-powered software solutions and their business applications.

   

  What we offer
   

• A custom AI-powered CRM with an existing company database and structured workflows.
• Access to the tools and resources needed for prospecting, campaign execution, and sales process management.
• An opportunity to shape GTM strategies, experiment with AI-driven workflows, and improve our business development processes.
• A dynamic environment working across fintech, blockchain, and AI.
• Flexible work arrangements with an emphasis on ownership, responsiveness, and results.

We're rebuilding Headway Inc's IT Infrastructure team, and we're looking for a System Engineer to help move it from ad-hoc requests to stable systems and automation. You'll take ownership of key projects in device management, access and software licenses, and see them through from start to finish. This role suits someone who wants real autonomy and visible impact.

About Headway Inc

Headway Inc is a global tech company building products that help people grow. Our apps have reached 170M+ downloads worldwide, and TIME ranked Headway Inc #4 among the World's Top EdTech Companies.

Our achievements start with our people and the values we share. At Headway Inc, we believe in building strong teams around our SELECT values.

Behind every product we ship are around 500 people who need their devices, access and tools to simply work. IT Infrastructure makes that happen: the right setup on day one, no friction in daily work, and offices that keep running even through blackouts.

What you'll do

• Device management: Lead the rollout of device management for our Mac fleet, so every laptop is secure and ready to use from day one.
• Software licenses: Build one clear process for all SaaS and AI tools, from requests to renewals and cost control.
• Access and collaboration platforms: Administer our core workplace tools and make access to them simple and secure.
• Office infrastructure: Keep our office network, servers and backups reliable, including through blackouts.
• Employee lifecycle and automation: Make onboarding and offboarding smooth and automate repetitive IT work.
• Helpdesk and knowledge: Support colleagues together with the team and turn what you know into documentation everyone can use.

You'll report to Inna Selivon, our Administrative Manager, and work closely with your IT Infra teammates and with teams across the company, from people operations and project management to engineering and security.

What success looks like

• Key infrastructure projects, starting with device management, have a clear owner and are brought to completion.
• Every Mac is managed and secure, and new laptops are ready to use from the first login.
• Software licenses are transparent: every tool has an owner, requests go through one flow, and unused seats are regularly cleaned up.
• Access to core apps is centralized and secure, and onboarding and offboarding run smoothly with minimal manual work.
• Critical systems are documented, and the team can operate each of them confidently.
• The team spends more of its time on projects and automation. Depending on your results and interests, you can grow towards a Senior role or take the lead on technical areas as the team grows.

You'd be a great fit if you

• Have experience in system engineering or corporate IT.
• Have hands-on experience rolling out an MDM for macOS (ideally Jamf) and setting up SSO and MFA.
• Administer Google Workspace and manage software licenses and subscriptions.
• Are confident with office networks, VPN, servers, backups and DNS.
• Take an AI-first approach to automation: when you see repetitive work, you reach for AI tools first and back them up with scripts and Jira automations.
• Take ownership of projects and close them end to end: plan the stages, spot risks early and keep stakeholders informed.
• Enjoy building processes, treat helpdesk as part of the job, explain technical things simply and document what you know.
• Speak English at B2+ level, since you'll work with vendors, documentation and licensing terms.
• Align with our team values, SELECT, and put them into practice in the way you work, make decisions and collaborate with others.

It would be a plus if you also have:

• Mentoring or informal tech-lead experience.

What we offer

• Two week-long paid corporate holidays each year and 20 vacation days.
• Medical insurance, full sick leave compensation and access to a corporate doctor.
• A personal development plan, professional communities and a knowledge base.
• Compensation for English-language learning, external training and courses.
• An office with a reliable shelter, generators, satellite internet, and other amenities.
• Sports activities, including running, yoga, boxing and more.
• Supporting initiatives that help Ukraine.

We've created a Talent Guide to help you navigate our hiring process with clarity and confidence — and get the most out of each stage. Take a look here: https://makeheadway.notion.site/Headway-Inc-Talent-Guide-25e16bdf9fd280a59655d35ba4d57954?pvs=74

Interested? Send us your CV — we'd love to hear from you.

Project: Sweepstakes Casino (US market)
Schedule: Monday–Friday, 15:00–00:00 Prague time
Salary: Up to $2000 + KPI-based bonuses
Employment: B2B, official payments to bank account details. Income tax is covered separately by the company.
English: B2+/C1

Responsibilities:
— Sourcing and acquiring new affiliate partners.
— Working with an existing affiliate network.
— Negotiating and agreeing on partnership terms.
— Onboarding partners, launching and scaling traffic.
— Working with CPA / RevShare / Hybrid models.
— Analyzing the quality and performance of US traffic.
— Monitoring FTD, deposits, and ROI.
— Working with affiliate platforms, tracking links, and postbacks.

Requirements:
— Practical experience in Affiliate Marketing within Casino / iGaming / Sweepstakes.
— Recent hands-on experience with US traffic is mandatory: currently or within the last 3 months.
— Understanding of the Sweepstakes Casino model.
— An active affiliate partner network.
— Ability to independently source, onboard, and develop partners.
— Understanding of traffic sources and performance metrics.
— Strong English for written communication, calls, and negotiations.
— Willingness to work toward KPIs.

Evowill is looking for a Junior Data Scientist who is passionate about data analysis, machine learning, and extracting insights from data, and eager to grow in a supportive and dynamic environment. We offer a clear path: starting with a hands-on internship and transitioning into a commercial project role — 100% of our juniors join real projects.

Requirements:

• Knowledge of Python
• SQL (MySQL / PostgreSQL)
• Basic understanding of Machine Learning (scikit-learn)
• Basic data analysis skills (Pandas, NumPy)
• Solid statistics foundations
• Git, GitHub/GitLab
• English: Intermediate
• Pet projects (data analysis / ML) 
• Fast learner, organized, responsible
   

Would be a plus:

• Quantitative Science (Math, physics, statistics) or Engineering with ML or modeling majors (3rd year or higher)
• Experience with statistical or numerical modeling or having participated in data related research teams
   

Internship Stage (3 months):

• Full-time, practical learning
• Pet projects, technical interview preparations, and soft skills training
• English Speaking Club
• Senior Developers mentors from Ukraine and Colombia
• Technologies: Core Data Analysis and Modeling, Python libraries, as well as learning to apply modern ML techniques to real-world data.

Project Stage:

• Join commercial projects as a Data Scientist
• Salary from $1000 with regular reviews
• Ongoing mentorship and technical support
• Optional English club and extra tech learning

We are RocketSEO - SEO agency from Moldova. For 17 years, we have been dedicated to driving search engine traffic and promoting projects primarily for the US market. Due to our continued growth, we are looking for a skilled SEO Specialist to join our team.

What we expect from our candidate:

1. Experience working with websites targeting the USA, UK, and Canada.
2. Understanding of E-E-A-T and YMYL
3. Proficiency with Ahrefs.
4. Knowledge of Google Search Console.
5. Ability to conduct deep technical website audits.
6. Experience setting tasks for developers and copywriters.
7. Ability to perform niche and competitor analysis.
8. Collecting the semantic core and building the structure for future websites.
9. Skill in performing On-Page optimization.
10. Identifying engaging topics that can serve as traffic growth points for the site.
11. Finding high-quality platforms for link placement.
12. Conducting outreach: contacting site owners and negotiating link placements.
13. Creating internal linking strategies based on current page rankings.
14. Creating a monthly link-building plan (anchors, platforms).
15. Creating technical briefs (specs) for copywriters.

16. Creating technical briefs (specs) for developers and designers to implement changes.

     

What we value most in a candidate:

• The ability to quickly grasp new topics and tasks.
• Readiness to handle a high volume of work.
• A strong desire to learn and grow.

• Willingness to perform routine/monotonous tasks when necessary.

   

What we offer:

• Work within a team of professionals.
• Access to tools and our internal knowledge base.
• Stable salary.
• Work schedule: 5 days a week.

• Remote work.

   

We look forward to receiving your resume!

We are looking for a proactive and client-oriented Key Account Manager (Strong Junior) to join our team and build strong, long-term relationships with our existing merchants.

In this role, you will be the main point of contact for your merchants, understand their business needs, coordinate with internal teams, and identify opportunities to improve payment performance and support business growth. We are looking for someone who genuinely enjoys working with people, knows how to build trust, takes ownership, and goes beyond simply responding to client requests.

Requirements:

• 1+ year of experience in Account Management, Client Relationship Management, or another client-facing B2B role.
• Strong customer-oriented mindset and genuine interest in building long-term client relationships.
• Excellent communication and interpersonal skills, with the ability to adapt to different clients and situations.
• Proactive approach to identifying client needs and providing solutions.
• Strong ownership and accountability, with the ability to manage requests from start to finish.
• Good problem-solving skills and ability to handle challenging conversations professionally.
• Strong organisational and prioritisation skills, with the ability to manage multiple clients and requests.
• Business-oriented thinking and interest in understanding clients' businesses and growth opportunities.
• English - Upper-Intermediate (B2) or higher, both written and spoken.

Responsibilities:

• Build and maintain strong, long-term relationships with existing merchants.
• Act as the main point of contact, providing timely, clear, and personalised communication.
• Understand merchants' business needs, challenges, and goals to offer relevant solutions.
• Proactively engage with merchants, maintain regular communication, and ensure high customer satisfaction.
• Manage merchant requests, coordinate their resolution with internal departments, and follow up on results.
• Monitor merchant activity and payment performance to identify potential issues and growth opportunities.
• Support merchant business growth by offering relevant payment methods, new markets, and additional services.
• Coordinate merchant onboarding, activation, and the launch of new projects.
• Handle escalations and challenging situations while maintaining positive client relationships.
• Collect merchant feedback and contribute to service and process improvements.
• Maintain accurate merchant records and prepare regular account performance updates.

Nice to have:

• Experience in FinTech, payment processing, SaaS, or other B2B industries.
• Understanding of online payments, payment methods, and merchant operations.
• Experience in account development, upselling, cross-selling, or client retention.
• Experience working with international clients.
• Hands-on experience with CRM systems, Jira, Confluence, or similar tools.
• Analytical skills and experience working with customer performance metrics and reports.

What you will get with us:

• Opportunity to develop expertise in the international fintech and payment processing industry.
• Collaboration with international merchants and cross-functional teams.
• Professional development and opportunities for career growth
• Team-oriented and encouraging work environment.
• Career development opportunity.
• Paid vacation & sick leaves.
• Corporate English classes.
• Paying taxes and conducting private entrepreneurs.
• Internal Referral program.
• Remote-based work.

Hiring process:
 

• CV screening → Interview with Recruitment Specialist → Interview with Hiring Manager → Reference Check → Job Offer.

Are you ready to explore new opportunities? We invite you to submit your application today. We appreciate your interest and look forward to welcoming you on board!

 

Project Description:

Our client is a global financial market data provider managing multiple change programs aimed at delivering high-quality software to connect financial markets worldwide through a real-time, high-frequency, low-latency data management system. These projects are technically demanding and operate in a highly engaging environment.

We seek a System Engineer / DevOps Engineer to contribute to the analysis, definition, design, construction, testing, installation, and modification of medium to large-scale infrastructures. This role focuses on Linux-based engineering, automation, and virtualization solutions that support real-time development environments.

Responsibilities:

> Participates in project planning sessions with clients, business analysts, and team members to analyze
requirements and provides design recommendations for complex systems.
> Works with project teams to define and design the scope for each project.
> Works closely with planning and technology architects to assure all systems are in line with IT longterm strategy.
> Provides design recommendations, develops application and custom integration solutions including
major enhancements and interfaces.
> Makes complex modifications to existing software applications in accordance with high-level
specifications and industry standards.
> Reviews effort to ensure compliance to application architecture standards.
> Develops new cross-functional software systems using disciplined software development processes.
> Carries out unit testing and implements cross-functional systems ensuring the system meets the
needs of clients and businesses.
> Researches new and emerging technologies.
> Provides technical leadership, coaching, and mentoring to application development teams.
> Utilizes and stays current on multiple programming languages and software technologies.
> Performs and tests firmware/OS upgrades, troubleshoots system issues, and arranges hardware
replacements/upgrades for various platforms including HPE Synergy.

Mandatory Skills Description:

> Degree in Computer Science, Engineering, and/or related field or equivalent work experience
> Good communication skills
> Able to work in a challenging, fast-paced environment with little daily supervision
> 5+ years' experience as a Linux, Windows, VMWare, and Solace systems engineer or equivalent DevOps role in an enterprise environment
> IT lab administrator experience for maintaining test environment health
> Expert-level understanding of , Linux RHEL 7.x and 8.0, MS Windows server 2008 - 2019, Vsphere v6.x and 7.0, Solace PubSub+ and associated software
> Good knowledge of Windows and Linux-based hardware platforms (e.g., IBM, HP, Dell)
> Thorough understanding of the following knowledge areas: RAID storage, TCP/IP networking

Nice-to-Have Skills Description:

> Experience with OS Deployment tools, Orchestration tools
> Experience with automation pipelines, scripts, and change processes
> Experience with HPE enterprise-class hardware (DL360 Gen9, Gen10), HPE c7000 blade chassis and Synergy frames hardware, Dell R6xx rackmoount servers, SAN design and usage, VMWare ESXi Server
(vSphere) and Virtual Center (v6.x and 7.x), AWS EC2 images and Containers, Cloud Watch, Kubernetes, Route53 and/or Azure/GCP equivalent
> Active Directory design and administration.
> Effectively presents information for discussion with higher levels of the organization.
> Advanced knowledge of Windows and Linux-based hardware platforms (e.g., IBM, HP, Dell).
> Advanced knowledge of Windows and Linux-based scripting facilities.
> Perl, C, PHP, VBScript, or Python development skills desired.
> Experience with automation and orchestration specifically using RunDeck and HPE OneView/Image Streamer/Composer.

Languages:

English: B2 Upper Intermediate