Jobs at Djinni

About the Role

We are looking for an experienced Financial Manager (Planning & Analysis) to oversee financial planning, budgeting, forecasting, and analytical processes across the business. In this role, you will support strategic decision-making by providing accurate financial insights, monitoring business performance, and identifying opportunities to improve efficiency and profitability.

In addition to core financial planning responsibilities, you will participate in payment approval processes, bonus validation, affiliate payment reviews, and payment cost optimization initiatives.
 

Key Responsibilities

Financial Planning & Budgeting

• Coordinate the preparation and consolidation of annual, quarterly, and monthly budgets.
• Develop and maintain financial forecasts and business plans.
• Monitor budget execution and perform regular plan-versus-actual variance analysis.
• Consolidate weekly budget updates and provide relevant commentary on deviations.

Financial Analysis & Reporting

• Analyze the company's financial performance and key business indicators.
• Prepare regular management reports and analytical materials for senior leadership.
• Identify financial trends, risks, and growth opportunities.

Cost Control & Profitability Analysis

• Monitor expenses and ensure compliance with approved budgets.
• Conduct profitability analysis across products, projects, departments, and business units.
• Develop recommendations aimed at optimizing costs and improving operational efficiency.

Forecasting & Financial Modelling

• Build and maintain financial models to support business planning and decision-making.
• Forecast revenue, expenses, and profitability.
• Perform scenario analysis and evaluate the financial impact of business initiatives and strategic decisions.

Financial Data Management

• Collect, consolidate, and validate financial data from multiple sources.
• Ensure the accuracy, consistency, and timeliness of financial information.
• Prepare ad hoc analyses and presentations for management purposes.

Financial Risk Management

• Identify and assess financial risks and performance deviations.
• Monitor key financial indicators and highlight areas requiring management attention.
• Recommend actions to mitigate financial risks and strengthen financial controls.

Business Partnership

• Partner with department heads and provide financial guidance to support decision-making.
• Assist business units in evaluating new initiatives, projects, and investment opportunities.
• Act as a trusted financial advisor across the organization.

Process Improvement & Automation

• Continuously improve financial planning and reporting processes.
• Support the implementation and enhancement of financial systems and tools.
• Drive automation initiatives within reporting and analytical workflows.

Payment Approval & Validation

• Review and approve payment requests through internal systems and workflows.
• Validate affiliate partner payments in accordance with established processes and agreements.
• Ensure the accuracy and compliance of approved payments.

KPI Calculation & Bonus Validation

• Calculate incentive payouts for VIP teams based on approved KPI frameworks.
• Calculate incentive payouts for Affiliate teams.
• Validate bonus calculations for other departments when required.

Payment Cost Optimization

• Monitor and optimize payment processing costs and payment method performance.
• Participate in managing and improving payment routing and cascading strategies.
• Support negotiations and integrations with payment service providers.
• Prepare reports and analyses on payment efficiency, provider performance, and associated costs.

Requirements

• Bachelor's degree in Finance, Economics, Accounting, or a related field.
• 3+ years of experience in financial planning, financial analysis, controlling, or a similar finance role.
• Strong experience in budgeting, forecasting, and management reporting.
• Advanced financial modelling and analytical skills.
• Advanced proficiency in Microsoft Excel and/or Google Sheets.
• Excellent attention to detail and ability to work with large volumes of data.
• Strong communication and stakeholder management skills.
• Ability to prioritize tasks and work effectively in a dynamic environment.
• Upper-Intermediate English level or higher.
• Previous experience in the iGaming industry would be considered a strong advantage.

Nice to Have

• Understanding of affiliate business models and performance-based payment structures.
• Experience working with payment service providers and payment analytics.
• Knowledge of BI tools (Power BI, Tableau) and/or SQL.
• Experience in financial process automation and systems implementation.

What We Expect from the Successful Candidate

• High level of ownership and accountability.
• Strong analytical mindset and problem-solving skills.
• Ability to translate financial data into actionable business recommendations.
• Proactive approach to identifying opportunities for improvement and driving change.
• Collaborative attitude and confidence in working with cross-functional teams.

About the role:

Our client is a Netherlands-based product company developing an intelligent platform that automates logistics and freight-forwarding processes through AI-driven solutions.

Responsibilities:

• Design, develop, and enhance AI agents that automate logistics workflows
• Expand the capabilities of intelligent bots for customer support and commercial proposal generation
• Improve model reliability and reduce LLM hallucinations
• Build dashboards for both customers and internal teams

• Optimize and scale existing systems through refactoring and performance improvements

   

Requirements:

• 5+ years experience with Python/AI
• Strong experience with Python and Django/FastAPI
• Solid understanding of OAuth 2.0, SSO, and REST APIs
• Experience with PostgreSQL (SQLAlchemy is a plus)
• Experience with Redis/RabbitMQ and Celery
• Hands-on experience with LLM-related tools and frameworks, such as:
• Ollama
• LlamaIndex
• LangChain / LangGraph
• Tool Calling
• Sentence Transformers
• Experience with:
• Pandas
• NumPy
• scikit-learn
• pytest
• Faker
• Experience working with email systems (parsing, generation, routing)
• Knowledge of prompt engineering or practical experience integrating LLM-based solutions
• Fluent English (spoken and written)

Will be a plus:

• Experience in logistics, freight forwarding, or supply chain domains
• Experience optimizing ML/LLM pipelines
• Knowledge of RAG architectures, FAISS, and Vector Databases
• Strong focus on code quality, maintainability, reusability, and stability
• DevOps experience with CI/CD, Docker, Docker Compose, and Kubernetes
• Hands-on experience with monitoring and observability using the Grafana stack

Codefinity is a fast-growing EdTech company on a mission to make tech education accessible, engaging and truly practical. We help people from all over the world master in-demand programming skills and build meaningful careers in tech.
 

Our platform has already empowered hundreds of thousands of learners globally — from complete beginners to industry professionals — through interactive, hands-on courses designed to accelerate real skill growth.
 

We’re a team of ambitious and creative people who love what we do and move fast. We experiment, learn and constantly raise the bar to achieve bold goals. At Codefinity, every idea can make a difference, and every team member has a real impact on our growth story.

What you will do

• Systematically develop high-performing creatives for Meta to drive user acquisition
• Conduct creative and competitive research, analyzing market trends, best practices, and audience behavior
• Formulate and prioritize creative hypotheses based on performance data and previous test results
• Develop concepts for performance campaigns, including video scripts, static designs, hooks, and messaging
• Prepare structured briefs for designers and production teams, overseeing the process from concept to final delivery
• Analyze test results (CTR, CPA, CPM, ROAS) and initiate iterations for successful assets
• Explore and implement AI-powered tools to enhance productivity and creative output

What we are looking for

• 6+ months of experience in performance marketing, preferably with Tier1 markets;
• Understanding of Paid Social (Meta) dynamics: formats, hooks, messaging, and platform specifics;
• Ability to analyze key metrics (CTR, CPM, CPA, ROAS) and conduct competitive research;
• Copywriting skills and knowing how to transform ideas into catchy headlines;
• English level B1 (Intermediate) or higher.

Benefits

• Work on a high-impact EdTech product within an ambitious global team
• 20 working days of paid vacation per year, plus public holidays.
• An office with a reliable shelter, generators, satellite internet, and other amenities.
• Access to our corporate knowledge base and professional communities.
• Compensation for English language learning, external training, and courses.
• Medical insurance and full sick leave compensation.
• In-office medical support and professional massage services
• Sports activities: running, yoga, boxing, and more.

Dynamica Labs invites a Junior Project Manager(CRM)  for the implementation of Microsoft Dynamics 365 CRM system to our clients. This position is for those currently working in client-facing roles such as QA, BA, PM, Technical Support Specialist or similar. We provide comprehensive training for transitioning into this role. 
 

 FUNCTIONAL RESPONSIBILITIES: 

• Participation in projects for the implementation of Microsoft Dynamics 365 CRM system. 
• Configuring the Microsoft Dynamics 365 CRM system to fit the client's business processes. 
• Interaction with the development department in terms of writing tasks for system customization, controlling deadlines and quality of execution. 
• Building strong relationships with clients to ensure excellent service levels. 
• Meeting deadlines and reporting on completed work.
   

    WHAT WE EXPECT FROM YOU: 

• 1+ year of experience in IT field
• Desire to continuously learn new things 
• Technically savvy 
• English language proficiency at the upper-intermediate level or higher 
• Higher education
  
      WOULD BE A PLUS: 
• Higher education in technical or economic fields 
• Experience working in an IT company 
• Experience as a PM or project management courses 

 BENEFITS:  

• A London based company, Microsoft Solutions Partner for Business Applications 
• UK and US based clients only 
• Opportunities for self-realization, professional and career growth 
• Skilled management and mature processes 
• Interesting and diverse projects 
• Friendly team 
• Transparent payment system 
• Flexible work schedule, remote work 
• Paid public holidays, annual leave, sick days 
• Guidance, mentoring and training for Dynamics Sales and Marketing, HubSpot, ClickDimensions, MS PowerApps 

Our client runs a top-20 global gaming hosting product and is now launching a second, standalone B2C product — managed WordPress & AI-tools hosting.

Tech, payments, and legal structure are ready; the product needs its first marketing hire to build acquisition from scratch.

Main Responsibilities

• Own traffic acquisition end-to-end: launch and run SEO and/or PPC as a hands-on practitioner
• Set channel/market priorities, own and allocate a monthly budget in the $50–100K range
• Build and hire a small marketing team (starting ~5 people, with access to 20+ marketers company-wide)
• Set up analytics and unit economics (CAC, LTV, payback, contribution margin)
• Run a continuous testing process (A/B tests, hypothesis-driven growth)

Mandatory Requirements

• 3+ years hands-on, practitioner-level expertise in SEO or PPC
• Experience managing a team of 5+ people, including hiring and development
• Proven experience managing budgets of $50K+/month
• Solid grasp of unit economics and A/B testing methodology
• Strong analytical, energetic, results-first mindset — decisions driven by data, not activity volume
• High autonomy: comfortable operating with ambiguity and owning outcomes

Nice-to-Have

• Experience in hosting, SaaS, or subscription/B2C products (strong plus)
• Multi-channel expertise (SEO + PPC) rather than single-channel
• Tier-1 market experience (US, UK, Germany)

We offer

• Salary review every 6 months
• Real ownership: your own budget, channel decisions, and a small team to build out
• Clear growth path to leading the entire product line (P&L, product, team) if you deliver
• High-trust, low-bureaucracy environment — no micromanagement, results speak for themselves
• Fully remote, async-friendly culture
• Standard paid time off (vacation/sick days)

Your technical expertise can directly influence how many soldiers make it back home. A Ukrainian-Latvian manufacturer of FPV drones and interceptors is actively expanding and is looking for a CTO for their team in Riga — full responsibility for the architecture.
Let’s discuss?

Main Responsibilities

– Define and execute the company’s technology roadmap in alignment with operational requirements, manufacturing scale, and long-term business goals.

– Lead and grow cross-functional engineering and R&D teams in Latvia, building a strong execution culture focused on speed, reliability, and continuous improvement.

– Oversee the architecture and integration of autonomous UAV/FPV systems, including embedded systems, communications, navigation, and software-hardware integration.

– Drive the adoption of emerging technologies and engineering best practices to maintain a competitive technological edge.

– Implement efficient development processes, testing methodologies, and rapid iteration cycles to accelerate product development and deployment.

– Work closely with executive leadership, product teams, and manufacturing to align technical development with operational and customer requirements.

– Manage relationships with strategic suppliers, technology partners, and research institutions.

– Planning, budgeting, reporting

– Team management

– New product technical review and architecting

Mandatory Requirements

– Experience as a CTO, VP of Engineering, Head of R&D, Technical Director, or similar leadership role in a fast-paced technology company.

– Strong background in hardware-software systems, robotics, UAV/FPV technologies, embedded systems, RF communications, or autonomous systems.

– Ability to combine strategic thinking with practical engineering problem-solving and fast decision-making.

– Proven experience building and managing high-performing engineering teams.

– Comfortable working in a rapidly evolving environment with high technical complexity and ambitious execution timelines.

– Fluency in English

– Result Oriented process building strategy

We offer

– Opportunity to contribute to technologies addressing critical security and defense challenges.

– A key leadership role with direct influence on the company’s technological direction and engineering culture.

– Fast engineering cycles, rapid iteration, and the ability to bring advanced concepts into production quickly.

– Competitive salary based on experience, starting from 7000 to 10000 EUR before taxes)

– Work alongside experienced engineers and specialists across hardware, software, autonomy, and manufacturing.

– Official employment in Latvia and health insurance after the probation period.

EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500–4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group — a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

We are currently seeking a Customer Sales Advisor (German Desk) to join our team

This role is part of a newly launched international project focused on helping potential customers throughout their purchasing journey. You'll work with warm leads who have already expressed interest in premium products, guiding them through the decision-making process and delivering an outstanding customer experience.

This is a sales-focused role, ideal for professionals who enjoy consultative selling, relationship building, and creating personalized customer interactions.

Working schedule:

• Monday–Friday
• Approximately 08:00–17:00 CET
• 1-hour break
• Fully remote work

Your future responsibilities include:

• Following up with warm leads who have requested product information and shared their contact details;
• Making outbound calls to customers across the DACH region and other European markets;
• Communicating with customers in both German and English;
• Presenting products, answering general questions, and supporting customers throughout their purchasing journey;
• Building trust and creating a premium customer experience during every interaction;
• Handling basic objections and helping interested prospects make confident purchasing decisions;
• Recording customer interactions, feedback, and next steps in CRM systems;
• Escalating complex product, pricing, delivery, or payment-related questions to the appropriate internal teams;
• Following established sales processes, communication guidelines, and quality standards.

Communication channels:

• Outbound phone calls;
• CRM system;
• Messaging tools.

This position focuses on sales consultations rather than traditional customer support.

Needed experience & skills:

Required:

• German proficiency (C1–C2);
• English proficiency (C1);
• 1–3 years of experience in sales, customer consultations, or similar customer-facing roles;
• Experience communicating with customers over the phone.

Soft skills:

• Excellent communication and active listening skills;
• Strong interpersonal skills and the ability to build rapport quickly;
• High level of ownership and accountability;
• Empathy, patience, and customer-oriented thinking;
• Confidence in handling objections and guiding customers through the decision-making process.

Work with EverHelp is about:

• Fully remote collaboration;
• Working with international teams and premium global products;
• Professional onboarding with a paid training program;
• A collaborative environment where teammates support each other's growth;
• Opportunity to develop consultative sales and communication skills in an international environment.

Training program:

• 10-day training program (80 hours) before starting independent work;
• Paid training;
• Product knowledge, communication standards, sales processes, and CRM tools are covered during onboarding.

What makes this role unique?

• You'll work with warm leads rather than cold outreach;
• Every customer interaction is expected to deliver a true "WOW" experience;
• You'll represent a premium international brand where relationship-building and consultative communication matter more than aggressive selling;
• You'll become part of a growing international project from its very beginning.

Submit your resume and join our team! 🚀

We are looking for a detail-oriented and proactive Customer Support Specialist to join a fast-growing international fintech environment.
This role is focused on supporting clients and merchants, monitoring traffic, and ensuring smooth payment operations.

Key Responsibilities

Customer Support & Communication
Provide online support to clients and merchants in acquiring via chat
Communicate with providers regarding complex or problematic cases

Monitoring & Incident Management
Monitor ongoing traffic and inform clients about system status
Escalate incidents to internal teams in a timely manner

Account & System Management
Configure and maintain client accounts in internal systems
Collaborate with cross-functional teams on traffic and conversion-related issues

Requirements

Strong analytical skills and attention to detail
Ability to work with large volumes of information
1+ year of experience in customer support or financial services (financial background is a plus)
Good written English for communication with clients and providers

Tools & Skills

Experience with Jira, Confluence
Experience with Grafana, Kibana, Postman will be a plus

We Offer

Opportunity to work in a stable international fintech environment
Professional team and supportive management
Opportunities for learning and development
Competitive salary (discussed individually)
Flexible remote work format

Numerical Technologies LTD is a provider of custom software solutions and services specializing in risk, limits, and regulatory capital. We are currently looking for a Senior Python Developer to join our team. 
 

Project: Portfolio management systems for a US financial institution. 

What you will be doing:  

As part of the team, you will be participating in a client project focused on portfolio management solutions. You will help develop new software features, as well as support and maintain existing ones. You will be writing scalable and fault-tolerant code, debugging programs, and integrating applications with third-party web services. You will be collaborating closely with the client and product manager to understand the system’s functional and non-functional requirements, and contribute to code quality through unit testing, integration testing, code review, and system design using Python to build robust software that aligns with the client’s business needs. 

What we are looking for:  

• A strong programming background with Python and OOP skills.
• Deep understanding of algorithms and data structures.
• Experience building backend systems and working with REST APIs.
• Proficiency with SQL databases.
• Experience with FastAPI and Linux environments.
• Strong problem-solving skills and ability to collaborate effectively in a team environment.
• Upper-Intermediate level of English or above. 
• Experience with React and AWS is a plus. 

What we offer: 

• Competitive compensation depending on experience and skills. 
• Regular assessments and salary reviews. 
• Paid personal days. 
• Mental health support program. 
• Language classes. 
• Flexible working schedule. 

📍 Important: we are hiring in Lviv only. Candidates from other cities are not considered.
 

Responsibilities

• Perform manual testing of web applications
• Execute functional and basic non-functional testing
• Create and maintain test documentation (test cases, checklists)
• Report, track, and verify bugs
• Analyze requirements and acceptance criteria
• Participate in test planning and execution
• Collaborate with developers, designers, and product managers to ensure product quality
• Support release testing and regression testing activities
   

Requirements

• Understanding of software testing fundamentals and QA processes
• Knowledge of testing types, bug lifecycle, and test design techniques
• Experience with API testing tools (Postman, Swagger) or strong theoretical knowledge
• Experience creating test documentation (test cases, checklists, bug reports)
• Understanding of SQL
• Familiarity with bug tracking systems (Azure DevOps, Jira, or similar)
• English level: Intermediate (B1+) or higher

• Strong attention to detail and analytical thinking

   

Hiring Process
1. HR Interview

2. Test task (~1.5 hours)

3. Technical Interview
 

What You Get

• Long-term product project
• Anniversary gifts 🎉
• Baby bonus
• Paid lunches in the office 🍽️
• Opportunity to learn from experienced team members
• Transparent compensation
• Paid vacation & sick leave
• Learning and professional development support

• High-quality equipment

   

Lead stability, scalability, and operational excellence at scale.

Softsich is a young and ambitious international product tech company that develops scalable B2B digital platforms. We’re on the lookout for an experienced Infrastructure Lead who’s ready to grow with us and shape high-load, data-driven solutions used by international partners.

 

Your key responsibilities will include:

– Owning and managing cloud infrastructure across production, staging, and development environments.
– Designing, implementing, and maintaining CI/CD pipelines and deployment automation.
– Ensuring production stability, high availability, and scalability of all platform services.
– Configuring and maintaining monitoring, alerting, and observability tooling.
– Leading incident response for infrastructure-related issues and driving post-incident reviews.
– Planning and executing capacity management to support platform growth.
– Optimizing infrastructure costs: tracking spend, eliminating waste, right-sizing resources.
– Maintaining disaster recovery procedures, runbooks, and on-call readiness.
– Coordinating with development teams on infrastructure requirements and service dependencies.
– Managing developer tooling and internal platform services to support engineering productivity.
– Ensuring security best practices and compliance requirements across infrastructure.
– Continuously improving deployment processes, reliability, and operational efficiency.
– Leading, mentoring, and growing a team of infrastructure engineers.
– Validating and challenging technical estimates to ensure realistic commitments and early risk visibility.
– Reviewing team output for quality, completeness, and alignment with technical standards.

It’s a match if you have:

– 5+ years of experience in infrastructure, DevOps, or platform engineering roles, including at least 2 years in a lead or senior position.
– Strong hands-on experience with AWS (EC2, RDS, S3, ECS/EKS, Lambda, VPC, IAM, CloudFront, Route53, ElastiCache, SQS/SNS).
– Experience with AWS Organizations (multi-account management, SCPs, consolidated billing).
– Proficiency with Infrastructure as Code tools (Terraform, Ansible).
– Deep knowledge of Docker and Kubernetes (autoscaling, network policies, cluster management).
– Experience with Helm, ArgoCD (GitOps workflows), GitLab CI or GitHub Actions.
– Strong monitoring expertise (Datadog, Prometheus, Grafana, ELK, PagerDuty, JSM).
– Experience with Cloudflare (CDN, WAF, DDoS mitigation, Zero Trust).
– Solid networking fundamentals (DNS, ALB/NLB, VPN, VPC peering, firewalls).
– Strong security practices (IAM, Secrets Manager/Vault, CSPM, patch management, compliance readiness).
– Experience with high-load systems, load testing (k6, Locust, Gatling), capacity planning.
– Experience with databases (RDS PostgreSQL/MySQL, DocumentDB, Redshift, Redis/ElastiCache, Kafka).
– Strong Linux administration and scripting skills (Bash, Python).
– Proven ability to mentor engineers and validate technical estimates.
– Strong communication skills and ability to proactively surface risks.

Nice to have:

– Experience in regulated or high-availability environments.

You see infrastructure not as a support function, but as a strategic driver of business stability and growth?
Send over your CV now — we’d love to get to know you better!

About the project  

We are building a new Data Platform that consolidates data from various third-party SaaS products into centralized analytical environments such as Snowflake, Databricks, and Microsoft Fabric. The platform will provide clients with secure access to reporting and analytics-ready data through Data Warehouses and APIs. 
This is a greenfield initiative where the selected engineer will play a key role in defining architecture, selecting technologies, building ETL/ELT pipelines, and establishing the foundation for a long-term Data Platform offering. 

Requirements:  

• 5+ years of experience in Data Engineering or Data Architecture 
• Strong commercial experience with Snowflake and/or Databricks or Microsoft Fabric 
• Experience designing and building Data Warehouse or Data Lake solutions 
• Hands-on experience with Big Data processing 
• Strong ETL/ELT pipeline development experience 
• Excellent SQL skills 
• Experience working with large-scale datasets (terabytes of data) 
• Strong understanding of data modeling and performance optimization 
• Upper-Intermediate+ English 
• Ability to work independently and make architecture decisions 

 
Responsibilities: 

• Design and implement scalable Data Warehouse and Data Lake architectures 
• Build and optimize ETL/ELT pipelines 
• Develop data ingestion solutions for multiple third-party SaaS platforms 
• Process and transform large volumes of structured data 
• Design incremental data synchronization processes 
• Evaluate and introduce modern Data Engineering tools and technologies 
• Optimize platform performance, scalability, and cost efficiency 
• Collaborate with stakeholders to define the future architecture of the platform 
• Ensure high-quality, analytics-ready data for reporting and downstream consumer 

Schedule: Flexible Part-Time (approx. 20–25 hours per week). Agile schedule with the ability to balance daily workload (4–6 hours/day).No late meetings and overtime.   

Why Choose Us? What Do We Offer that's Exceptional?    

• Greenfield architecture with no legacy constraints 
• Opportunity to build a modern Data Platform from scratch 
• Freedom to influence technology choices and architectural decisions 
• Challenging Big Data and distributed data processing problems 
• High level of ownership and autonomy 
• Direct impact on a new strategic company initiative 
• Work with the latest technologies in the Data Engineering ecosystem 

Sales Engineering role – Full Time – Hybrid (Kyiv/Warsaw)

Why we exist:

Swarmer develops software that makes drones autonomous and allows them to operate together, in large, coordinated teams — no pilots needed. Our technology has been battle-tested in Ukraine— the world’s most intense proving ground for drone warfare.

In March 2026, we became the first Ukrainian defense startup to go public on NASDAQ, following a $15M Series A — the largest investment in a Ukrainian defense tech company since the start of the war.

Working at Swarmer means operating at the intersection of engineering rigor and frontline reality. The problems and environments are complex, and the stakes are very real. We built this software to enable democratic nations to defend themselves.

If you are motivated by building resilient systems that matter and by seeing the direct impact of your work, you’ll find purpose here.

What we’re looking for:

We are looking for a Field Applications Engineer with a strong embedded systems background who can operate comfortably across customer-facing technical sales, technical communications, and hands-on engineering support.

This role is ideal for someone who can bridge engineering depth with clear customer communication and help articulate complex technical concepts to both technical and non-technical audiences.

What you’ll do:

• Support pre-sales technical engagements with customers and partners
• Answer technical customer questions during evaluations, procurement, and integration discussions
• Translate customer requirements into clear technical recommendations and solutions
• Develop technical materials and written responses for proposals, grant applications, customer documentation, and partner communications
• Work closely with engineering and product teams to accurately communicate product capabilities and limitations
• Assist with hardware setup, integration, and field support when needed
• Represent the company in customer meetings, industry events, and technical discussions

What we need:

• BS/MS in Electrical Engineering, Computer Engineering, Computer Science, or related field
• 3+ years of experience in a technical pre-sales, solutions engineering, or FAE role
• Strong embedded systems background, including firmware/hardware integration
• Comfortable working with PCB hardware, embedded devices, and drone systems
• Excellent verbal and written communication skills
• Ability to explain complex technical topics clearly and concisely
• Confident, extroverted, and comfortable interacting directly with customers and partners
• Strong technical writing skills, including the ability to contribute to proposals, grant applications, and customer-facing technical documentation
• Practical, hands-on mindset; effective in both lab and field environments

Would be an advantage:

• Experience with drones, robotics, RF systems, or edge AI platforms
• Familiarity with Linux-based embedded systems
• Experience supporting enterprise, defense, or government customers
• Exposure to wireless communications, telemetry, or autonomous systems
• Experience contributing to technical proposals, SBIRs, grants, or RFP responses

Working Model & Travel:

For this role, close collaboration with engineering, product, and integration teams is essential.

• Location: Kyiv or Warsaw
• Work model: Hybrid role (mandatory requirement)

Travel is a significant part of the role. Candidates should expect up to ~50% travel

What you’ll get:

• Your work ships fast and gets used. Direct operational feedback from frontline users in weeks, not years
• A fast-paced environment with minimal bureaucracy and no “process for the sake of process”
• Competitive salary and a comprehensive benefits package (insurance, paid sick leave, 20 paid days off per year, military reservation, corporate lunches in the office)
• Flexible hybrid work

How’s the hiring process going:

 Recruiter Screen →  Interview with the Team →  Technical Interview →  Final Interview →  Skip-level Interview (optional) →  Security Check →  Offer

Interested? Let’s connect and discuss the details!

We’re Hiring: Customer Support Manager

Our mission: to deliver world-class gaming experiences by providing fast, reliable, and customer-centric support that builds trust, satisfaction, and long-term loyalty. We are looking for a Customer Support Manager to manage our support daily operations and ensure an outstanding experience for every player.

What You’ll Do:

• Deliver high-quality, timely, and professional assistance across all communication channels, including some of cold, reactivation or  up-sell outbound outreaches (live chat, email, etc.);
• Ensure hitting personal KPIs (list of KPIs) and continuous improvement;
• Participate in developing and optimizing support processes, workflows, and internal knowledge bases to increase efficiency and service quality;
• Handle complex escalations and ensure that critical cases are resolved quickly and in line with company standards;
• Gather and analyze customer feedback and support data to identify trends, pain points, and opportunities for product and service improvements;
• Ensure compliance with regulatory requirements and internal policies in all customer communications.
  
   

What We’re Looking For:

• Proven experience in Customer Support management within the iGaming, gambling, or similar fast-paced digital industries;
• High level of autonomy in resolving customer requests or going through a proper escalation process;
• Deep understanding of customer service KPIs, quality assurance processes, and performance management.
• Data-driven mindset with the ability to identify trends and turn them into improvement suggestions.;
• Excellent communication skills and a customer-first approach, + fast typing and proficient PC / Internet user;
• Ability to manage multiple priorities, adapt quickly to change, and stay solution-oriented under pressure.
  
   

Experience:

• 1+ years of experience in Customer Support. 
• English B2+ level.
  
   

Why You Should Join Us:

• Competitive Compensation: Enjoy a competitive salary and performance-based bonuses.
• Remote Flexibility: Work from anywhere as part of an international and geographically diverse team.
• Professional Growth: We invest in your career development with learning opportunities and clear growth paths.
• Exciting Challenges: Join a fast-growing company at the forefront of the iGaming industry.

Apply now and help us elevate the player experience, build a world-class support function, and make a lasting impact in the iGaming world.

We are a leading sea moss superfood brand in the U.S., on a mission to redefine natural wellness by making it simple, accessible, and affordable for everyone, everywhere.

As we continue to scale across multiple channels and serve a growing customer base, we are looking for a CRM & Automation Specialist to take ownership of our customer support technology ecosystem.

You'll be responsible for managing and optimizing our Zendesk, Shopify, and Siena AI infrastructure, proactively identifying issues before they impact customers, and building scalable systems that support long-term growth.

Why join us?

In this role, you'll become the owner of the technology that powers Customer support experience. You'll have the opportunity to build smarter systems, reduce manual work, improve AI performance, and create the infrastructure that allows our support team to operate at its best.

What we're looking for:

• Systems-oriented – You understand how multiple platforms interact and can map dependencies across complex workflows.
• Proactive – You don't wait for problems to appear in reports; you identify and solve them before they affect customers.
• Analytical – You enjoy investigating data, spotting patterns, and getting to the root cause of issues.
• Detail-oriented – You notice small inconsistencies before they become large operational problems.
• Strong communicator – You can explain technical issues clearly to both technical and non-technical stakeholders.

What you'll do:

CRM & Automation Management

• Own and optimize Zendesk and Shopify workflows, automations, tagging, and integrations.
• Improve support operations by reducing manual work and streamlining agent processes.
• Ensure accurate and reliable data flow between systems.

AI Support Systems (Siena AI)

• Monitor, test, and optimize AI performance and customer experience.
• Identify and resolve bugs, broken logic, and integration issues.
• Improve AI responses through prompt and knowledge base optimization.

Troubleshooting & System Reliability

• Investigate and resolve issues across Zendesk, Shopify, APIs, and AI platforms.
• Perform root cause analysis and implement preventative monitoring.

Vendor & Cross-Functional Collaboration

• Act as the main point of contact for AI and support technology vendors.
• Partner with Support, Marketing, Retention, and Operations teams to build scalable solutions.
• Drive system improvements, feature requests, and automation initiatives.

Reporting & Analytics

• Build and maintain dashboards tracking support performance, AI quality, and automation effectiveness.
• Analyze trends and data to identify customer, product, and operational issues before they become larger problems.

What you bring:

Required Experience

• Strong experience in Zendesk administration.
• Experience working in e-commerce environments.
• Experience building workflows, automations, and support operations systems.
• Strong analytical and troubleshooting capabilities.
• Experience working with large datasets and reporting.

Technical Skills

• Zendesk (Critical): Administration, Triggers, Automations, Macros, Integrations, Zendesk Explore.
• Shopify: Customer architecture, Orders and fulfillment flows, Tags and customer segmentation, Metafields.
• AI Platforms: Siena AI or similar AI customer support tools, Understanding of LLM behavior and prompt engineering.
• Data & QA: Root cause analysis, System testing, Data validation, Dashboard building.

What we offer:

• Welcome Pack and custom True Sea Moss merch to ensure you arrive like you were always meant to be here
• Sports reimbursement to support your physical and mental health
• Coaching & career consultations to support your personal and professional growth
• Access to corporate English lessons to sharpen your communication skills
• WHOOP membership to help you track your health, sleep, and recovery
• Coworking membership if you prefer a hybrid work lifestyle
• Sabbatical options after long-term contributions
• Project grants for side ideas, personal initiatives, or creative experiments

Ready to Build the Systems Behind an Exceptional Customer Experience?

If you're passionate about automation, AI, e-commerce systems, and solving complex operational challenges—and you want to own the infrastructure that powers customer support at a fast-growing wellness brand—this role is for you.

Apply now and help us build smarter systems that allow our team to focus on what matters most: serving our customers. 🌊