Jobs at Djinni

ABOUT THE COMPANY

We are an iGaming company with 3+ years of experience, 1,500+ team members, and a portfolio of 11+ successful products in Tier 1–3 markets. We are actively scaling new products and markets, building strong affiliate ecosystems, and strengthening our position within the industry.

ABOUT THE ROLE

We are looking for an experienced VIP Manager to join our team and take ownership of high-value player relationships. You will be responsible for retaining and reactivating VIP players, building long-term client relationships, and driving key performance metrics across your portfolio.

WHAT YOU WILL DO

• Retain and reactivate VIP players to maximize lifetime value
• Conduct negotiations and build long-term relationships with high-value clients
• Segment the client base and maintain accurate player profiles
• Analyze player activity and monitor key performance metrics
• Work with CRM systems to manage communications and player data
• Prepare personalized offers and bonus campaigns tailored to individual player needs
• Communicate with players via phone, email, messengers, and chat

WHAT WE ARE LOOKING FOR

• 2+ years of experience as a VIP Manager in iGaming
• Experience with Tier-1 markets is a strong advantage
• Proactive approach and strong ownership mindset
• Excellent communication and interpersonal skills
• Self-sufficient and responsible — able to work independently
• Strong client focus and result orientation
• Tools: Jira, Confluence, Google Docs, Slack, AI Tools

LANGUAGES

• Ukrainian or Russian — primary team communication languages
• English — Upper-Intermediate, for direct VIP player 

WHY JOIN US

• Fully remote work
• Paid vacation, sick leave, and an additional birthday day off
• Professional growth and continuous development opportunities
• Internal knowledge-sharing sessions and company events
• Fast decision-making without excessive bureaucracy
• Freedom from micromanagement and rigid hierarchies
• Dynamic environment with ambitious goals and expansion plans

TurboStars is a multi-product IT company delivering fast, high-quality, and advanced B2B solutions for the iGaming industry. We create technological products that ensure speed, reliability, and the best user experience for millions of players worldwide.

We are always looking for our people, and right now we are looking for a Support Manager who enjoys being involved in sports events and has a passion for sports.

Key Requirements:

• At least 1 year of experience in customer support (preferably in betting or iGaming)
• Fluent in English and Ukrainian, with the ability to switch easily between them
• Passion for sports and deep knowledge of the rules of at least five popular sports
• Awareness of current events in the sports world
• Excellent communication skills, ability to work under pressure, and adapt quickly to changes
• Ability to handle a high volume of requests and quickly find optimal solutions
• Strong analytical skills to identify customer issues and provide appropriate solutions
• Ability to collaborate effectively with internal teams/providers to resolve complex issues

Will be a plus:

• Strong understanding of betting mechanics and the gambling industry
• Experience with CRM systems

Responsibilities:

• Building and maintaining strong relationships with B2B clients through effective communication
• Handling client requests professionally and promptly (via messengers, email, and ticketing systems), ensuring quick resolution
• Close collaboration with cross-functional teams to quickly identify and resolve issues

We offer:
🧘‍♂️ Work-life balance — even in challenging times
- We have created an environment where it’s pleasant to work and grow. You’ll find the balance between work and leisure and feel what it’s like to be part of a team that truly values you.

💻 Work format
- Choose where and how to work — from home, the office, or anywhere in the world.
- Convenient shift schedule (including mandatory night shifts)

🎉 Atmosphere and development
-  Gifts, giveaways, training, team buildings, and corporate events — you’ll never be bored with us!
-  Internal training, mentoring, access to courses.
-  Career growth without bureaucracy.

🏝 Vacation and sick leave
 🗓 Annual paid leave: 15 working days + 3 additional days off
 💊 Paid sick leave: 10 days per year
 🧠 Professional support: access to psychologist consultations (compensation package may be extended)
 💻 Online development: regular webinars, workshops, and trainings on both professional and general topics

🚀 Why us?
If you are looking for a friendly and ambitious product company that:
-  Uses modern technologies,
-  Values initiative and independence,
-  Is focused on the constant development of the team and the product

Then we are waiting for you! 🤝

With over 70 products and 3 billion installs worldwide, AIBY is at the forefront of mobile and web app development with a focus on AI technology. Innovation and team spirit are the backbones of our company, and thanks to them, we’re proud of titles like ChatOn, iScanner, ARTA, Forma, OnSkin, Plantum, and many others. At AIBY, you can enjoy the work you do while helping millions of people.

Web is where we’re building what comes next. In 2025, web grew 10x year-over-year — and by mid-2026, we’re already close to repeating that entire year’s numbers. Now we’re looking for a Head of Web Growth to join one of our Business Units and take the web even further: from a strong growth engine to the dominant revenue driver across its app portfolio.

You’ll report to the CEO of the BU and lead a team of growth managers, who are already delivering solid results. Your job is to help them aim higher and build the systems that make strong performance repeatable.

What you will do:

• Own web revenue performance across the unit and set the direction for how the team moves these numbers
• Audit current web growth processes and build the strategy from there
• Lead the shift to web-to-web as the primary growth format — scaling what works and fixing what doesn’t
• Lead, mentor, and develop a team — raise the hard skills bar, drive accountability, and create the kind of environment where ambitious targets feel energizing rather than exhausting
• Work closely with heads of product, marketing, analytics, and engineering to move initiatives from strategy to execution

What you should have:

• 5+ years of experience in growth or product marketing within subscription-based environments, with a strong focus on web and web-to-web
• 3+ years of leadership experience managing growth teams and driving cross-functional collaboration across product, marketing, analytics, and engineering
• Proven track record of taking subscription products through different stages: you’ve launched from scratch, scaled what was already working, and diagnosed why something that should be growing isn’t
• Deep understanding of unit economics and web growth metrics: CAC, LTV, ROAS, retention, churn, funnel conversion — and how they connect to each other
• Understanding of how LTV prediction models are built and what drives them
• Experience with payment infrastructure: you know how subscription billing works end-to-end
• Hypothesis-driven approach to growth: you build experiments, read results honestly, and iterate fast
• Sharp analytical thinking — you work comfortably with numbers, notice what others miss, and can translate data into decisions
• Solid people management instincts — you know how to develop talent
• Strong written and spoken English

What we offer:

• Results-oriented colleagues committed to scaling impactful products. Your team will help you achieve the most ambitious goals
• Remote-friendly work environment with high autonomy and minimal bureaucracy
• Competitive fixed salary+ generous performance-based bonus
• Medical insurance (depending on the location)

• Paid vacations, sick days, and other benefits

   

Location

AIBY is a team of strong international top talents. This role allows for either hybrid (combining in-office and remote work), fully remote or in-office work.

We invite Senior Full-Stack Developer with expertise in Go and React to join our team for remote, long-term cooperation.

To help build and scale a next-generation B2C digital platform.

Requirements:

• 3+ years of comprehensive full-stack development experience
• 2+ years experience with Go(Golang) and React.js
• Strong and confident knowledge of TypeScript.
• Proficiency in both SQL and NoSQL database systems
• Upper-Intermediate level of English proficiency (reading, writing, and speaking)
• Remote team members are expected to travel to our EU office from time to time for on-site meetings.
• Proven ability to perform autonomously and collaborate within cross-functional teams
• Responsible approach to assigned tasks and deadlines

We offer:

• Flexible work model allowing remote, on-site, or hybrid options.
• Optional relocation to our EU office, with complete legal support throughout the process.
• Paid vacation and sick leave
• Comprehensive health insurance and sports membership reimbursement
• Reimbursement of necessary transportation expenses
• Friendly and collaborative atmosphere, dedicated mentorship, various performance-based bonuses and company benefits
• Multinational team of expert software engineers
• Free participation in educational programs and professional courses

• English lessons with native-speaking instructors.

   

Further information will be shared at the interview stage.

Kindly add your Telegram username to your CV.

About the Project

The team builds low-level compute kernels for inference/training of well-known LLM models, hand-optimized for a proprietary (custom) chip based on the RISC-V architecture with RISC-V Vector Extension (SIMD intrinsic extension) and a custom VCIX Coprocessors. In terms of functional scope, this is analogous to what PyTorch/Tensorflow provides (matmul/GEMM, convolution, elementwise ops, reduction, attention/softmax, quantization) — but written from scratch for a specific chip rather than routed through an existing backend.

What You Will Actually Do

• Write new compute kernels (functionally equivalent to PyTorch operators: matmul/GEMM, convolution, elementwise, reduction, attention/softmax) targeting custom RISC-V hardware.
• Implement and tune mixed-precision inference pipelines across multiple numerical formats (FP32, BF16, MXFP8, MXFP4, NVFP4).
• Investigate and improve the performance of existing kernels and how they are invoked: optimize cache vs. DRAM memory usage (memory hierarchy, tiling/blocking, prefetching, bandwidth vs. latency trade-offs).
• Optimize distributed communication for multi-device and multi-node inference.
• Partition and schedule workloads across compute cores to maximize hardware utilization.
• Fuse individual kernels into efficient end-to-end pipelines for LLM model execution.
• Write C++23 code with heavy use of metaprogramming (templates, constexpr, concepts, CRTP, SFINAE) to generate specialized code for different kernel configurations.

Required Qualifications

• Hands-on experience writing low-level compute kernels — GEMM/matmul, convolution, elementwise, reduction, or similar — regardless of whether this was for PyTorch/ATen, XLA, CUDA, ARM NEON/SVE, x86 AVX, or other hardware. The key requirement is actual kernel-writing experience, not just usage of high-level ML frameworks.
• Experience with SIMD/SIMT/vector intrinsics on any architecture (RVV, ARM NEON/SVE, x86 SSE/AVX/AVX-512) or with inline assembly, understanding how the compiler maps intrinsics to instructions etc.
• Solid understanding of memory hierarchy: cache vs. DRAM, cache lines, latency/bandwidth trade-offs, data locality, tiling/blocking for compute optimization.
• Strong interest in and willingness to optimize code for performance and memory efficiency, with the ability to identify bottlenecks and continuously improve execution speed, memory usage, and overall system efficiency.
• Strong focus on latency minimization in production inference paths — able to identify and eliminate latency-critical bottlenecks across the full execution pipeline, not just individual kernels.
• Comfortable working in a Linux-like environment for building/testing (WSL/Linux), and experience debugging without full GUI debugger tooling (log-based debugging).

Strong Pluses

• Direct RISC-V experience (ISA, RVV / custom intrinsic extensions, cross-compilation with a RISC-V toolchain — GCC/LLVM/Clang).
• Experience optimizing kernels for LLM inference/training (attention, KV-cache, softmax, layer norm, quantized matrix multiplication).
• Experience with proprietary/custom hardware (not reference architectures), including writing code for early-stage chips where tooling and debugging capabilities are limited.
• Understanding of collective communication operations, distributed training (Data/Tensor/Pipeline Parallelism).
• Understanding of floating-point formats — FP32, BF16, MXFP8, NVFP4/MXFP4 — including their trade-offs in precision, dynamic range, and performance.
• Understanding of how numerical format choice affects throughput, memory bandwidth, and training/inference numerical stability.
• Strong C++ (17/20/23) with confident use of template programming — real experience in a generic/template-heavy codebase, not just familiarity with the syntax.

We're Gypsy Collective. The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That’s why strong businesses need strong people. 

Gypsy Collective is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions.

We're looking for a CRM Manager with iGaming experience who knows how to build personalized communications, analyze retention metrics, and launch campaigns that keep players coming back again and again.

🧭 What makes you a great match:

• 2+ years of experience as a CRM Manager in Gaming;
• Understanding of key retention metrics and strong analytical skills;
• Knowledge of structures and mechanics of personalized communication;
• Experience building automated and trigger-based campaign flows;
• Confident user of Customer.io, Braze, Smartico, or similar platforms;
• Copywriting skills (of course with AI) and basic HTML for email templates;
• Experience working with Tier 1 markets — a plus;
• English proficiency - Upper-Intermediate level or higher (team communication is in English).

📅  Your daily adventures:

Operational tasks:

• Set up, launch, and analyze CRM campaigns (daily, weekly, themed, holiday campaigns);
• Create monthly promo plan and execute it;
• Create and optimize automated communication flows (triggers, welcome-flow, lifecycle logic);
• Manage multi-channel communications: email, push, SMS, onsite, in-app, messengers.

Additional responsibilities:

• Segment users based on lifecycle stage, gaming, and payment behavior;
• Collaborate with designers and content managers on creatives and campaign texts;
• Contribute to setting and adjusting campaign KPIs: OR, CTR, CR, Retention, Reactivation.

Team and cross-functional collaboration:

• Work closely with VIP, Promo, BI, Product, Content, and Support teams;
• Participate in planning the quarterly CRM roadmap;
• Prepare campaign reports and presentations;

• Collect and implement player feedback (in collaboration with CS and VIP teams).

   

Benefits

💸 Flexible payment options: choose the method that works best for you;
🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care;
📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us;
🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more;
🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage;
💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow;
🕘 Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.

If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.

As a Digital Growth Account Manager, you will own the relationship with newly acquired clients, ensuring a seamless onboarding experience, successful campaign launches, outstanding communication, and long-term account growth.

This role combines strategic consulting, client success, operational excellence, and business development.

The ideal candidate enjoys building relationships, loves structured processes, communicates proactively, and can confidently coordinate multiple stakeholders without losing attention to detail.

What You’ll Do

Client Success & Relationship Management

• Become the primary point of contact throughout the client lifecycle
• Lead onboarding and campaign kickoff meetings
• Build trusted long-term client relationships through proactive communication
• Ensure every client always knows the current project status
• Maintain high client satisfaction 

Campaign Launch & Delivery

• Coordinate media planning and campaign setup
• Ensure campaigns launch on time and according to agreed KPIs
• Coordinate reporting schedules and campaign documentation

Strategic Growth

• Identify opportunities for upselling and expanding services
• Develop long-term account growth strategies

Reporting & Analytics

• Prepare weekly and monthly client reports
• Present campaign performance and business insights

• Track account health and delivery KPIs

   

What We’re Looking For:

• 3+ years of Digital Account Management experience
• Agency experience is highly preferred
• Experience managing multiple client accounts simultaneously
• Experience with international clients
• Middle East market experience is a strong advantage

Technical Skills

• Strong understanding of: Google Ads,Meta Ads
• Familiarity with digital media planning

Soft Skills

We’re looking for someone who is:

• Highly organized and detail-oriented
• Proactive rather than reactive
• Excellent at stakeholder management
• Confident communicating with senior client representatives
• Able to simplify complex information
• Process-driven and systematic
• Comfortable making decisions and taking ownership

Language Requirements

• English — Upper-Intermediate (B2+) or higher

Why Join Universal Parallel?

Remote-first culture: Work from anywhere while collaborating with an international team.

Warsaw Office: Prefer an office environment? You’re welcome to work from our Warsaw office.

Career Growth: Work directly with experienced Digital leaders and gain exposure to international brands.

Real Ownership: You’ll influence not only client success but also how our agency operates and scales.

About the company

Mabrook is a product company building a next-generation social platform. Our goal is to combine everything a modern user needs in one product: entertainment, booking, and a marketplace.

We are a team of around 40 people, distributed across Europe and the UAE.
 

We are looking for Unity Developer to join our team and help build, scale, and optimize interactive mechanics across our platform.
 

Requirements

• 2–4 years of commercial Unity development experience and solid knowledge of C#.
• At least one shipped WebGL or mobile project.
• Strong understanding of Unity performance optimization basics: draw calls, GC pressure, asset size, texture compression.
• Hands-on experience with real-time multiplayer solutions (Photon PUN / Fusion or similar).
• Comfortable with Git and a Merge Request (MR) based workflow.
• High attention to detail and commitment to writing clean, maintainable code.
• English level B1 or higher, sufficient for effective written team communication.
   

Nice to Have

• Experience maintaining and updating multiple smaller projects rather than focusing on a single monolith.
   

Benefits

• Competitive salary based on experience and skills
• 20 paid vacation days
• Sick leaves
• Healthy work–life balance
• Family-first culture
• Flexible work schedule
• Professional growth and development opportunities

Eastern Peak is looking for an experienced Data Scientist to join a fast-growing gaming-tech company building an AI-driven analytics and prediction engine on top of real-time sports data feeds. The team is currently small and hands-on, working on an MVP ahead of a funding round, with football as the initial focus sport, followed by tennis and American football.

What You'll Do:

• Work with large-scale, real-time sports data feeds (odds, live match events, player/team stats) from various providers.
• Design and build an intelligent algorithmic layer on top of raw real-time sports data to generate predictive insights and models.
• Develop and iterate on AI/ML-driven models that turn continuous streams of sports data into actionable, betting-relevant outputs.
• Work closely with a small, focused product team to help shape and ship the MVP.
• Adapt models and pipelines as the product expands from football into additional sports (tennis, American football, etc.).
  
  What We're Looking For:
• 4+ years of hands-on Data Science experience.
• Proven experience working with large, real-time sports datasets, the ability to think in terms of live, fast-changing sporting events rather than financial time series.
• Hands-on experience with at least one major sports data provider (Sportradar, Stats Perform, Sportmonks, Huddle, LSports, or similar)
• Strong applied Data Science / ML background, able to independently build predictive algorithms from raw data feeds.
• Experience within the sports iGaming industry.

Will be a plus:

• Background from a strong technical/analytics academic program.
• Experience building AI-native solutions (e.g., LLM-based or agentic tooling) on top of structured/real-time data.
• Prior experience in a startup or MVP-stage environment ahead of a fundraising milestone.

SBC Performance drives scalable growth for brands ready to expand globally.

Working across eCommerce, health & wellness, education, and entertainment, our team helps brands acquire customers faster and scale across 26+ global markets.

We combine data-driven paid media, performance creative, and advanced analytics to turn marketing into a predictable revenue engine.
Direct partnerships with Meta, TikTok, Google, Bing, and Snapchat give you priority access to premium ad infrastructure.

Scale faster. Grow smarter.

We’re looking for a Marketing Intern - someone who can turn the ordinary into something fresh, notice the little things, catch trends early, and add a personal twist where it matters.

If you feel at home in the digital space, enjoy experimenting, adapt easily to change, and want to grow in marketing - we’d love to meet you.

What You Will Do:

• Analyze the performance of advertising creatives and identify areas for improvement.
• Search for source materials (images, music, videos) to support the creation of ad content.
• Collaborate with marketers and the creative team to develop innovative advertising materials.
• Work closely with the compliance team to ensure all creatives meet the required standards.
• Set tasks in the internal company system and CRM, providing clear and detailed technical specifications.
• Stay up to date with market trends to find inspiration and bring new ideas into creative development.

Requirements:

• English level B1 or higher.
• Understanding of what makes up a creative (fonts, music, video, background, etc.).
• Willingness to learn and grow.
• Attention to detail.
• Analytical thinking skills.
• Ability to work effectively as part of a team.

We Offer:

• Remote work
• Company-provided laptop and all necessary equipment
• Paid vacation and sick leaves
• Full training from scratch and support at every stage.
• Open feedback and transparent direct communication

Kindly review our company policies and GDPR compliance by following the link below :

https://sbc-performance.com/notice-privacy-for-recruitment/

You are our ideal candidate if you:

• Have English proficiency at B1+ level or higher;
• Speak Czech fluently or at a native level;
• Have strong communication skills and are willing to learn, grow, and quickly absorb new information;
• Previous experience in customer support or sales will be considered an advantage.

What will you be responsible for?

• Handle complex requests from fleet partners and drivers, ensuring timely and accurate resolution;
• Collaborate with cross-functional teams (Technical Support, Billing, Customer Support, etc.) to investigate and resolve operational issues;
• Review driver and partner profiles, earnings, and account activity to identify discrepancies and support issue resolution;
• Attend meetings with fleet partners, document key outcomes, and follow up on action items;
• Maintain, update, and analyze operational reports to support the team's daily activities;
• Provide operational support to Fleet Specialists and assist with ad hoc projects and administrative tasks;
• Contribute to process improvements by identifying inefficiencies and suggesting practical solutions.
•  

What do we offer?

• Paid training;
• Stable and timely income (base salary + performance-based bonus tied to real KPIs);
• Career growth opportunities (development within the project as well as in other structural departments of the company);
• Working schedule: Monday–Friday, 09:00–18:00.

The Role

We're looking for a strategic, data-driven Head of VIP to own the design, performance, and continuous optimization of our VIP retention program across T1 and T2 casino markets. You'll set the strategy, bring innovation, novel ideas, own the numbers, and lead through a dedicated VIP Team Leader who runs day-to-day execution. You'll spend your time on segmentation, cohort analysis, program design, and cross-functional influence, stepping into the player-facing world only for your top 10–20 Tier-1 accounts and genuine crisis escalations.

What You'll Own

• Strategic Analytics: Design and maintain our multi-tier segmentation (Mass Market / Pre-VIP / VIP) and cohort framework (Active, Churn, Reactivated, New), and deliver 7-day, 14-day, and monthly performance intelligence across every project and market.
• Program Strategy and Tactics: Own the annual VIP Retention Marketing Calendar — campaign design, offer mechanics, seasonal activations, and a structured testing roadmap.
• Retention & Reactivation: Build predictive churn early-warning capability, design win-back mechanics, and personally step in on high-stakes closure situations escalated by your Team Leader.
• Business Performance: Own retention rate, churn reactivation, NGR/deposit growth, LTV, bonus efficiency ratio, and surplus margin — and report on them monthly to leadership.
• Cross-Functional Leadership: Partner with Product, Marketing, CRM, Compliance, and Finance to keep VIP strategy aligned with the wider business, and represent the segment at board level.
• Team Leadership: Set the department's KPI framework and give strategic direction to your VIP Team Leader — who owns scheduling, coaching, QA, and the day-to-day player relationship.

What We're Looking For

• Proven track record building or scaling a VIP program in iGaming/gambling, ideally across regulated T1/T2 markets.
• Fluency with the metrics that actually run a VIP book: NGR (not just GGR), cohort-based LTV, LTV:CAC, bonus efficiency, and surplus margin.
• Experience leading through a manager layer rather than running a desk personally — comfortable setting direction and holding a Team Leader accountable to KPIs, not doing the coaching yourself.
• Strong cross-functional influence — you've shaped Product, Marketing, and Compliance decisions with data, not just requested changes.
• Working knowledge of the regulatory constraints that shape VIP marketing in T1/T2 markets (e.g. UK affordability checks, MGA/EU advertising rules, responsible gambling obligations).

🎓 Education & Experience:

• Bachelor’s degree in Business, Marketing, or a related field.
• A minimum of 3 years of experience in VIP management or a similar role, with at least 2 years in a leadership position.

🌍 Why You Should Join Us

• Competitive Compensation: Enjoy a highly competitive salary and performance-based bonuses.
• Remote Flexibility: Work from anywhere as part of an international and geographically diverse team.
• Professional Growth: We invest in your career development with ample opportunities for learning and growth.
• Exciting Challenges: Join a forward-thinking, fast-growing company at the forefront of the iGaming industry.

Ready to take your VIP expertise to the next level? Apply now and help us redefine the VIP experience, shape the future of player engagement, and make a lasting impact in the iGaming world.

🚀 Apply today and become part of something truly special! 🚀

Job Description

• Experience: 7+ years in Business Analysis or Product Management on complex software projects.
• PO Mindset: Demonstrable experience acting as a proxy-Product Owner. Experience with roadmapping, backlog grooming, and strategic planning in an Agile/Scrum environment is essential.
• Industrial Domain Knowledge: Experience with phisical printing systems (Laser, Inkjet, Thermal) is highly desirable.
• Proactivity & Leadership: Strong history of "owning" the solution. You must be a self-starter who identifies process bottlenecks and fixes them without waiting for permission.
• Communication Skills: Exceptional ability to communicate complex technical and clinical information to diverse audiences. You must be comfortable leading workshops and presentations for surgeons and executives.
• Tooling: Proficiency in Jira and Confluence, specifically for managing traceability and documentation.

Job Responsibilities

• Serve as the central knowledge hub and a single source of truth for dev team
• Synthesize fragmented specs and UI/UX designs into actionable requirements
• Secure stakeholder alignment and sign-off through recurring workshops
• Enforce strict Definition of Ready and Definition of Done criteria to eliminate development ambiguity
• Manage change control to prevent cross-team rework and integration delays
• Keep requirements in Jira and documentation updated and prioritized
• Maintain, prioritize, and refine the product backlog in Jira
• Map current and future-state business processes, user journeys, and system interaction flows.
• Assess the impact of scope changes, manage requirement updates, and communicate changes proactively across teams.

Department/Project Description

We are looking for a proactive and detail-oriented Business Analyst to bridge the gap between business vision and technical execution. In this role, you will act as a key liaison between business stakeholders, UI/UX designers, and engineering teams. You will be responsible for eliciting, analyzing, and translating complex business needs into clear, actionable requirements, ensuring seamless delivery and alignment across all project streams.

Our client is a leading world international company which provides a dynamic, automated printing solution allowing users to create and monitor label printing on large manufactures. Our team is working together with the client as a single unit extending the capabilities of a Common Platform, a microservice-based system which provides a set of services to control printers, including the HMI layer. The main product features include a customizable interface for operators to design labels, manage and monitor printer, access printer dashboards, configure and manage automated printing applications dynamically.

Team Lead — VIP Relationship & Retention

Reports to: Head of VIP Department 

Direct reports: VIP Managers, Pre-VIP Managers, VIP Chat Managers 

The Role

We're looking for a hands-on, player-first Team Lead to run our VIP service desk day to day. You'll lead a team of VIP, Pre-VIP, and Chat Managers, personally own our highest-value player relationships, and turn the retention strategy set by our Head of VIP into flawless execution — every shift, every escalation, every offer delivered right, to the right player, at the right time. If you love coaching people, solving problems live, and being the calm voice a VIP trusts when things get tense, this is your seat.

What You'll Own

• Team Leadership: hire, onboard, and performance-manage 6–8 VIP/Pre-VIP/Chat Managers — weekly 1-on-1s, monthly scorecards, real-time coaching on live interactions.
• Service Delivery: run shift rotas for 24/7 VIP coverage, allocate the player portfolio across your team, and lead the daily huddle at the start of every shift.
• Quality Assurance: sample and score 5–10 interactions per manager weekly; run monthly calibration sessions to keep the whole team's standards aligned.
• Crisis & Escalation: personally step in on account-closure threats, high-value disputes, and sensitive complaints — the senior voice VIPs get put through to when it matters.
• Tier-1 Relationships: personally manage our top 10–20 VIP accounts — birthdays, milestones, and the kind of recognition that keeps them loyal.
• Strategy Execution: translate the Head of VIP's campaign calendar into weekly team targets, and make sure every offer goes out accurately and on time.
• Voice of Customer: collect and categorize player feedback, and report themes monthly to the Head of VIP and Product team.

What We're Looking For

• Experience leading a frontline team in VIP account management, high-touch customer service, or player relations — ideally in iGaming/gambling.
• A genuine coach: comfortable giving real-time feedback, running QA calibration, and developing people, not just monitoring them.
• Calm under pressure — you can de-escalate a VIP threatening to close their account without losing your composure or overpromising.
• Operationally sharp: rota planning, SLA management, and payroll/KPI validation are second nature, not an afterthought.
• Working knowledge of responsible-gambling obligations and how they apply to VIP servicing in T1/T2 markets.
• 2+ years in a team-leadership or senior account-management role within iGaming, hospitality VIP services, or a comparable high-touch environment.

Why Join Us

• Real ownership of the player relationships that matter most to the business, with a direct line to strategic leadership.
• Competitive salary and performance-based bonus structure.
• Remote-first, internationally distributed team.
• Clear growth path — this is the operational proving ground for future Head of VIP talent.

Applet3D is a subsidiary of Atlasiko Inc. specializing in professional 3D visualization services. We create high-quality architectural and product visualizations, including interior and exterior renderings, 3D animations, floor plans, and other CGI solutions for clients worldwide.

You can learn more about our work and portfolio at https://applet3d.com/
 

Responsibilities

• Manage 3D visualization projects from start to final delivery
• Communicate with clients, clarify requirements, and collect feedback
• Prepare clear tasks and references for 3D artists
• Coordinate artists and monitor project deadlines
• Review project progress and make sure client comments are implemented correctly
• Keep clients updated throughout the project
• Manage several projects simultaneously
• Help resolve project-related issues and keep the workflow organized

Requirements

• Upper-Intermediate English or higher — both written and spoken
• Strong communication and organizational skills
• Ability to multitask and prioritize
• Attention to detail
• Ability to work independently and take responsibility for projects
• Comfortable working with international clients
• Experience in project management, 3D visualization, architecture, interior design, or a related field is a strong advantage
• Basic understanding of architectural drawings and 3D visualization workflow would be a plus

What we offer

• Full-time or part-time employment — we are open to discussing both options depending on your experience and availability
• Hybrid work or work from our office in Vinnytsia
• Flexible working format
• Projects for clients from the US, UK, Europe, and other international markets
• Experience working with a professional 3D visualization team
• Interesting architectural and interior visualization projects
• Opportunity to grow and take on more responsibility within the team
• Compensation and working conditions are discussed individually based on experience and employment format

If you’re organized, communicative, and enjoy working with both clients and creative teams, we’d be happy to hear from you.

Send us your CV and a short introduction to apply.