Jobs at Djinni

About Us
We’re a fast-growing startup operating at the intersection of CS2 skin gambling and online casino entertainment. Our brand blends gaming culture, high-stakes excitement, and cutting-edge technology into a seamless platform where users can wager, win, and trade with ease.
As we build the next generation of skin-based entertainment, our community remains at the core of everything we do. We’re now looking for a Customer Support Specialist who will help us deliver an exceptional user experience, support players across multiple markets, and ensure our platform remains trustworthy, engaging, and responsive. 

Job Summary
As our Customer Support Specialist, you will be the first point of contact for our users, representing the voice and face of our platform. Your role goes far beyond simply answering inquiries — you will focus on fully resolving user issues, building trust, and ensuring every interaction ends with a satisfied customer, even if they begin frustrated or doubtful.

Required Qualifications

• English: Level B2 (Upper-Intermediate) or higher. Excellent written grammar is a must.
• Experience: 1+ year in Customer Support (experience in GameDev, Crypto, or Fintech is a huge plus).
• Soft Skills: High stress resistance, empathy, and the ability to "read between the lines."
• Tech Skills: You understand how browsers work, what cache/cookies are, and can explain it to a grandmother.
   

Key Responsibilities

• User Support: Handling incoming inquiries via chat and ticketing systems (crisp.chat/discord) in English, Russian, and Ukrainian. 
• Technical Troubleshooting: Primary diagnosis of issues (deposit errors, login problems, withdrawal delays).
• Analysis & Escalation: Identifying mass issues and quickly relaying information to the technical team.
• Knowledge Base: Updating internal instructions and Help Center articles.
   

Recruitment Process

1. Application Review (1-2 weeks).
   If you have not received a response from the recruiter, your experience is irrelevant to this vacancy.
2. Interview Stages (2-3 weeks).
   1. Prescreen Call with Recruiter - 30 min.
   2. Technical Interview - 1 hour.
   3. Test Assignment.
   4. Final Interview - 30 min. 
3. Job Offer
4. Referrals: Employment and Background Check

We Offer

• Competitive compensation package (depends on your experience and skills).
• Fully remote work with flexible hours (within the CET/EET time zone) from any location of your choice.
• 29 business days of vacation and paid sick leave.
• Corporate equipment (laptops, monitors, etc.).
• Operating in a start-up environment with cutting-edge technologies and unlimited investments in software upgrades, free from legacy systems or outdated solutions.
• Values-driven culture with a friendly and supportive work environment.
• Matrix organizational structure designed to streamline communication, remove barriers, and promote efficiency.
   

We’re not looking for someone to just “join the team” - we’re looking for someone ready to shape the product, lead meaningful growth, and make an impact from day one.

If that sounds like you - send over your CV, and let’s talk!

Emerise Group is a dynamic, product-driven company operating in the iGaming industry, focused on building high-impact solutions that fuel innovation and deliver outstanding user experiences across the entertainment ecosystem. We currently have an opening for Lead of Customer Care. This is a high-impact role, where you’ll own the strategy and development of customer support and success, directly influencing client satisfaction, retention, and LTV. Your initiatives will have a direct impact on revenue growth.
 

Requirements:

• Experience: 2+ years in customer success, account management, or related roles; at least 2 years in a leadership position.
• Proven experience working with iGaming products on SoftSwiss or similar iGaming platforms;
• Experience working with Tier-1 markets;
• Demonstrated track record in developing and implementing customer success strategies, onboarding programs, and retention initiatives.
• Experience building, managing, and motivating high-performance teams.
• Ability to analyze customer data, identify trends, and implement improvements based on insights.
• Hands-on experience with CSAT, NPS, CLV, churn rate, and other key customer success metrics.
• Understanding of iGaming regulations and responsible gaming principles.
• BackOffice SoftSwiss (preferred), Chat providers: LiveChat / HelpDesk, Jira.
• Language: English at B2/C1 level (both written and spoken).
    

Expected Duties / Responsibilities:

• Develop and implement a customer success strategy.
• Build and lead a customer success team to provide world-class support and ensure high customer satisfaction and retention.
• Coordinating a team of 9 specialists across Support and RFPD (Anti-Fraud) departments.
• Establish and track key performance indicators (KPIs) for customer success, including customer satisfaction (CSAT), Net Promoter Score (NPS).
• Create and manage customer onboarding programs to ensure seamless integration.
• Collaborate with product and tech teams to relay customer feedback and drive continuous improvement.
• Develop and execute customer engagement strategies to increase customer lifetime value.
• Ensure compliance with iGaming regulations and responsible gaming practices in all customer interactions.
• Analyze customer data to identify patterns, trends, and potential issues, proactively addressing them to improve the customer experience.
   

Selling Points:

• Remote-First Work Model: we offer a fully remote work environment, providing you with the flexibility to work from any location worldwide while maintaining high productivity and work-life balance.
• Growth-Oriented Environment: join a fast-growing business operating in a startup-driven environment with minimal bureaucracy. We value efficiency, ownership, and the ability to make decisions quickly.
• Opportunity to scale customer success and support: you will take ownership of the entire customer experience and support strategy, driving team performance, customer satisfaction, retention, and lifetime value, with a direct impact on overall revenue growth.
• Collaborative and Transparent Culture: we foster a professional, respectful, and open working culture where teamwork, accountability, and clear communication are core values.

We are looking for a Middle Motion Designer to join our team—someone who is creative, detail-oriented, and fluent in modern motion trends. You’ll bring Templify’s stories to life through dynamic animations and clean visual systems, crafting assets for product, marketing, and social while helping us scale a consistent motion language across platforms.

About the team:

You’ll join a collaborative team of 25 professionals, including 3 Motion Designers, a Web Designer, and a UI/UX Designer. You’ll work closely with creative and design specialists to develop cohesive visual concepts and create engaging motion content.

Requirements:

• Experience as a Motion Designer for 2+ years
• Experience with Adobe After Effects, Adobe Premiere, Adobe Photoshop, Figma, Adobe Illustrator
• Proven experience in motion design
• Experience in UI/UX design
• Proficiency with AI content creation tools (e.g., Veo 3, Runway)
• Strong artistic taste
• Solid knowledge of composition principles and their practical application
• Ability to generate creative design from the client’s ideas & requests
• Understanding of the Guide Material and Human Interface guidelines
• Fast learner with a growth mindset
• Exceptional attention to details

• Openness to iterate and adjust concepts based on client feedback

   

Responsibilities:

• Create video montage
• Create highly engaging videos and animations for marketing and Ads campaigns
• Create moodboards and concepts
• Produce images and visual assets for the company blog, presentations, and social media
• Collaborate with art and creative teams to develop cohesive visuals, motion, and sound for animations and video content

We offer:

• Competitive reward for the provided services
• Collaborative and supportive team of professionals
• Generous leave policy — 15 days of annual leave, 5paid sick days per year
• Financial support for employees during specific life events (weddings, childbirth, etc)

• A people-focused corporate culture that prioritizes employee well-being

   

If you think you are the one whom we are looking for, do not hesitate to send your CV. We will contact you as soon as possible.

This position is open only to candidates currently based in Canada, who have valid authorization to work in Canada. Candidates based in Toronto are highly preferred.

About the Role

We are hiring a Senior Product Manager to own the front half of the delivery process: to make sure work starts with a business goal and a validated problem, not with a design, and that by the time something reaches engineering it is shaped, sequenced, and feasible.

Project

FinTech product built for the restaurant and hospitality space. We integrate with POS and scheduling systems and sit on top of the money flows those systems generate.

We grew fast in startup mode, and it worked as we have a live product, real customers, and real revenue. What we don't yet have is a delivery process that matches the size of what we're building. 

Required Hard Skills

• 5+ years in product management, including at least one product with real technical complexity behind it.
• Prior FinTech experience (payments, payouts, reconciliation, lending, banking, or embedded finance), or direct restaurant/hospitality tech experience (POS, scheduling, workforce management, delivery platforms).
• Demonstrable experience introducing or substantially reshaping a delivery process in a company that had outgrown ad-hoc ways of working. We will ask you to walk us through exactly what you changed, what resistance you hit, and what it measurably improved.
• Strong requirements practice: you can write and review PRDs, user stories, acceptance criteria, and flow documentation, and you know when to hand that off versus do it yourself.
• Experience working with third-party APIs or platform integrations, including the messy parts: partner limitations, versioning, data reconciliation, error handling, validation layer.
• Strong BA skills to act as an owner of the product requirements, including describing and maintaining the product backlog
• Strong product toolkit. We value strong processes over proficiency with any specific tool, but expect broad hands-on experience across modern product and AI tools, with the ability to select and adapt the right toolkit for the job. 

• Fluent English, written and spoken.

   

Required Soft Skills

• Comfort working alongside engineers on architecture and technical debt conversations with enough depth to understand the trade-offs, ask sharp questions, and be trusted in the room.

• Ability to hold a position with a founder-CEO. You'll be asked to change how initiatives currently start, which means disagreeing productively and often.

   

Nice to Have

• Hands-on familiarity with specific POS or scheduling platforms (Toast, Square, Lightspeed, 7shifts, Deputy, or similar).
• Experience with a product that had to earn back reliability and trust after a fast-growth phase.
• Track record building product analytics from a low baseline with instrumentation, funnels, defining the metrics that matter.
• Comfort with BPMN or similar process modeling.
• Multi-tenant SaaS or B2B2C experience.

Key Responsibilities

1. Shape the delivery process end-to-end: 

- Introduce and implement a discovery-to-delivery flow

- Establish where design, engineering, and BA input enter the process, and make technical feasibility a first-class input.

- Define the artifacts and quality bar for each stage of the delivery process.

2. Get the backlog shaped: 

- Break large ambiguous initiatives into slices that can be estimated, built, and released independently.

- Own the roadmap and its sequencing, and keep it honest about capacity and dependencies.

3. Balance new value against the debt

- Build a shared, evidence-based view of where technical debt is costing us delivery speed, reliability, or the ability to ship what's next.

4. Own the integration and domain surface

- Own the product side of our POS and scheduling integrations

- Translate FinTech constraints such as payments, reconciliation, settlement, data handling, compliance into requirements engineering can build against.

- Bring the operational reality of restaurants into product decisions: shift patterns, staff turnover, tips and payouts, peak-hour behavior, tax background, low tolerance for anything that slows down service.

Who this position is not for
This is a build-the-process role, not a run-the-process role. If you need an established framework to operate inside, this will frustrate you. If you've stabilized delivery in a company that outgrew its early habits, you'll recognize the work immediately.

Things you should know before applying:

• The process is genuinely not there yet. You are building it, largely alone, while shipping.
• There is real technical debt. Some of what you want to do will be slower than it should be, and part of your job is making that visible and getting it funded.
• Initiatives currently start closer to solution than problem, and changing that means changing habits at the top of the company. We know this and we're hiring for it - but it will take persistence.

Recruitment Process

• Introductory Call (45 min).
• HR Interview (1 hr).
• Technical Interview (1 hr).

• Founder/Client meeting.

   

We are looking for people who are motivated to learn, take ownership, and grow together with us.

Sound like the right fit? Apply now - let's talk!

We are looking for an IT Support Engineer!

Requirements:
- Experience in a similar position for 2 years;
- Experience with MDM solutions;
- Understanding of network technologies (TCP/IP, DHCP, DNS, VPN);
- Experience with OS (macOS, Windows at administrator level, Linux at basic level);
- Basic experience with Google Workspace or Microsoft365;
- Experience with ticket system and wiki;
- Experience with deployment tools;
- Installation, configuration, and troubleshooting software;
- Experience with modular repair;
- Experience with inventory systems;
- English B1

Responsibilities:

- Setup and support of office corporate network;
- Maintenance of office computers and office equipment;
- Asset management;
- Providing technical support to the company's employees, including remote ones;
- Managing MDM, credentials, group policies, and access rights

Our benefits to you:
🍀 An exciting and challenging job in a fast-growing business group, with the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance, and more
🤝🏻 Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset, is guaranteed
🧑🏻‍💻 Modern corporate equipment based on macOS or Windows, and additional equipment is provided
🏖️ Paid vacations, sick leave, personal event days, days off
💵 Referral program — enjoy cooperation with your colleagues and get a bonus
📚 Educational programs: regular internal training sessions, compensation for external education, attendance at specialized global conferences
🎯 Rewards program for mentoring and coaching colleagues
✈️ In-house Travel Service
🦄 Multiple internal activities: online platform for employees with quests, gamification, presents and news, clubs for movie/book/pets lovers, and more
🎳 Other benefits could be added based on your location

About the Role
 

We are looking for a Senior Infrastructure Engineer to join a growing engineering team responsible for building, maintaining, and improving highly available cloud infrastructure supporting large-scale production systems.

This role combines infrastructure engineering, site reliability engineering (SRE), cloud operations, and automation. You will help ensure platform reliability, optimize cloud environments, improve observability, automate operational processes, and collaborate closely with software engineering teams to deliver resilient cloud-native solutions.
 

The ideal candidate is a hands-on infrastructure engineer who enjoys solving complex production challenges, improving system reliability, and building scalable automation.
 

Responsibilities

• Design, build, and maintain scalable, highly available cloud infrastructure.
• Improve reliability, fault tolerance, and performance across distributed systems.
• Lead production incident response, root cause analysis, and post-incident improvements.
• Develop monitoring, alerting, and automated recovery solutions.
• Optimize infrastructure performance and capacity planning.
• Build automation to reduce manual operational effort.
• Collaborate with engineering teams to improve deployment pipelines and platform reliability.
• Contribute to infrastructure-as-code and GitOps practices.
• Support cloud-native applications running in Kubernetes environments.
• Participate in on-call rotations supporting production services.
• Mentor engineers and promote infrastructure best practices.
• Continuously improve operational processes, observability, and system resilience.
   

Required Qualifications

• 7+ years of experience in Infrastructure Engineering, Site Reliability Engineering (SRE), or DevOps.
• Strong experience with AWS cloud services.
• Hands-on experience with Infrastructure as Code (Terraform, CloudFormation, or similar).
• Experience supporting production Kubernetes environments.
• Strong Linux administration skills.
• Experience with Docker and containerized workloads.
• Familiarity with CI/CD pipelines and deployment automation.
• Experience working with cloud-native distributed systems.
• Knowledge of monitoring and observability tools such as Prometheus, Grafana, or OpenTelemetry.
• Programming or scripting experience with Python, Go, Bash, or similar languages.
• Solid understanding of networking, security, authentication, APIs, and load balancing.
• Experience with incident management and disaster recovery practices.
• Strong communication, collaboration, and problem-solving skills.

Nice to Have

• Experience with Kafka or other messaging platforms.
• Experience with GitOps workflows.
• Knowledge of API Gateway technologies.
• Experience with Java and Spring Framework.
• Strong database administration or performance tuning experience.
• Experience mentoring engineers and leading infrastructure initiatives.
   

Benefits

• A competitive salary and flexible compensation package
• Professional development tools (mentorship program, tech talks and trainings)
• Medical insurance
• Free corporate English classes and speaking clubs with a native speaker

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies. 

We are looking for a Software Architect (C#/.NET)!

Requirements:

- Strong experience as a Software Architect, Principal Engineer, Staff Engineer, or similar senior technical role
- Strong backend architecture experience with C#/.NET
- Experience with JavaScript or TypeScript-based frontend or game client integration
- Deep understanding of distributed systems, API design, event-driven architecture, high-throughput services, and transactional consistency
- Experience designing systems that process financial or wallet-related transactions, including debit, credit, rollback, retries, idempotency, reconciliation, and auditability
- Experience with relational databases such as PostgreSQL, Microsoft SQL Server, or similar
- Experience with caching, queues, message brokers, or streaming technologies such as Redis, RabbitMQ, Kafka, Azure Service Bus, or similar
- Strong knowledge of security, authentication, authorization, encryption, secrets management, and secure API design
- Experience with observability practices, including structured logging, metrics, tracing, alerting, dashboards, and incident investigation
- Experience defining architecture standards, technical documentation, reference implementations, and development guidelines
- Ability to work hands-on with engineering teams, review code, challenge technical decisions, and guide implementation

Will be a plus:

- Practical experience in the iGaming, online casino, gambling platform, game provider, RGS, fintech, payments, or other regulated transactional domain
- Experience with Remote Game Server architecture
- Experience with GLI-19, GLI-11, GLI-33, or similar iGaming certification standards
- Experience working with certification labs, regulated releases, compliance documentation, or jurisdiction-specific requirements
- Knowledge of RNG systems, game math integration, RTP validation, volatility, game simulations, and outcome auditability
- Experience designing provider adapter frameworks, operator integrations, aggregator integrations, or wallet integration platforms.
- Experience with real-time systems such as WebSocket, SignalR, or similar technologies
- Experience with cloud platforms such as AWS, Azure, or GCP
- Experience with Kubernetes, Docker, infrastructure as code, and modern CI/CD pipelines
- Experience creating tooling for simulations, certification evidence export, replay, reconciliation, or automated compliance checks
 

Responsibilities:

- Define the target architecture for iGaming game backend services, game frontend integration, provider integrations, remote game server capabilities, and certification-related tooling
- Design reusable architectural patterns for game lifecycle management, round state, bet placement, settlement, cancellation, rollback, reconciliation, audit logging, and player dispute investigation
- Establish technical standards for building crash games, slots, multipliers, mini-games, and other iGaming products
- Guide the architecture of wallet integrations, provider APIs, operator integrations, game launch flows, session management, authentication, transaction processing, idempotency, retry logic, and reconciliation
- Create scalable integration patterns that reduce one-off custom development and enable repeatable onboarding of new providers, operators, and jurisdictions
- Work closely with game developers, backend engineers, frontend engineers, QA, DevOps, product managers, compliance teams, security teams, and external certification stakeholders
- Ensure that game and platform architecture supports certification requirements such as GLI-19 and other applicable regulatory or laboratory standards
- Define technical approaches for RNG integration, game outcome traceability, round replay, RTP reporting, math model validation, build traceability, and evidence collection
- Review solution designs and critical code paths for correctness, scalability, auditability, security, and maintainability
- Create reference implementations, technical guidelines, architecture decision records, integration templates, and engineering standards
- Support CI/CD, release governance, versioning, environment management, and certification-friendly deployment processes
- Improve observability across the platform, including logs, metrics, traces, audit events, transaction monitoring, reconciliation dashboards, and alerting
- Identify architectural risks, technical debt, compliance gaps, and scalability bottlenecks, and propose practical remediation plans
- Mentor engineers and technical leads, raising the overall architectural maturity of the teams

Candidate Profile
We are looking for a pragmatic technical leader who can combine architectural vision with hands-on engineering reality. The right person is comfortable designing complex systems, reviewing implementation details, working with regulated requirements, and helping teams make practical technical decisions

Our benefits to you:
🍀 An exciting and challenging job in a fast-growing business group, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance, and more
🤝🏻 Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed
🧑🏻‍💻 Modern corporate equipment based on macOS or Windows, and additional equipment is provided
🏖️ Paid vacations, sick leave, personal event days, days off
💵 Referral program — enjoy cooperation with your colleagues and get a bonus
📚 Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences
🎯 Rewards program for mentoring and coaching colleagues
✈️ In-house Travel Service
🦄 Multiple internal activities: online platform for employees with quests, gamification, presents and news, clubs for movie/book/pets lovers, and more
🎳 Other benefits could be added based on your location

CreditBooster.ai's mission is to help every American understand, build, and own their credit. We're an AI-native credit improvement platform, live on the App Store and Google Play, with paying customers and a small remote team across the US and Europe.
 

About the role

We're hiring for a mindset more than for a stack: the engineer who treats a piece of the product as theirs and holds themselves to whether it actually works for the person using it.

That means ownership that follows the experience wherever it lives. A flow starts on a mobile screen, continues on the web, and runs through the API behind both, and we want someone who goes all the way down rather than stopping at a repo boundary. That's usually where the quality of an experience is won or lost.

AI is not a slogan here, it's how we build. Our designer shipped the referral page that's live in production today working with an agent. Our CPO built one of our web apps the same way. The standard we hold ourselves to is not handing a ticket to an agent and approving the result: you plan with it, read the plan properly, push back, iterate, and stay responsible for what ships.

We move fast and we're deliberately not over-gated, even in fintech. Freedom to move, judged on results.

Fully remote. We hire across Europe and Ukraine and across the Americas, including Canada, Mexico and Brazil, with morning Chicago overlap for standups and demos. Our working overlap is only about four hours a day, so being genuinely effective asynchronously matters here. We'd rather say that plainly than have you discover it in month two.
 

Responsibilities

• Own a product surface end to end: the mobile screen, the web equivalent, and the API behind both, with accountability for whether it works and not just for whether it shipped
• Ship across React Native (Expo) on iOS and Android, our web app, and our Astro landing site
• Cross the boundary rather than filing a ticket at it: Node.js, Fastify, TypeScript, and PostgreSQL are within reach when the surface you own needs them
• Hold the quality bar on what you own, from symptom to root cause to a fix you can prove held
• Use Claude Code, MCP servers, and your own agents to compress engineering work that used to take days into hours, while staying responsible for everything that merges
• Manage releases across App Store and Google Play: EAS builds, rollouts, OTA updates
   

The kind of work you'll see in your first sprint

• Taking one user-facing flow end to end and coming back with your own read on where it should be better, across mobile, web, and API
• A recurring production bug traced to root cause rather than patched at the symptom
• A view on the React Native versus native question, argued from the codebase rather than from preference
   

What we're looking for

• You've owned something, not just contributed to it. You can point at a surface in a product and say it was yours, describe what would have gone wrong without you, and separate what you owned from what your team delivered. This is the single thing we're screening hardest for
• You have real native experience, and this one is not negotiable. Swift or Kotlin, native modules, and apps you have shipped through App Store and Play Store review. If your mobile work is entirely inside JavaScript, we will not be able to move forward.
• You work across mobile and web. React Native is where most of the product lives, but a surface that stops at the repo boundary isn't owned. You're comfortable in a web codebase and not helpless behind an API
• You're AI-native in how you build. Claude Code or an equivalent agentic CLI is part of your daily workflow. You've built your own skills, agents, or MCP servers that automate real engineering work. You see agents as your primary collaborator, and you can also tell us about a time one was confidently wrong and how you caught it
• You debug for real. You go symptom to root cause to verification, and you know the difference between a bug that stopped reproducing and a bug that got fixed
• You're not attached to a framework as an identity. We may move to Swift. We may not. Either way we want someone who argues it from the codebase and then commits
• You ship without waiting for a spec. Often there's a problem and an owner, not a written specification
   

You may be a good fit if you have

• 4+ years building product software, with native Swift or Kotlin and apps you have shipped through App Store and Google Play review
• A product area you owned in production. Be ready to walk us through it: what it was supposed to do, what broke, what you changed, and how you knew things got better
• Real web experience alongside mobile: React or a modern web framework, in production
• TypeScript strict-mode discipline
• Enough Node.js and SQL fluency to fix the endpoint behind your own screen
• Effective written communication in English (B2 or higher). Our team works in Russian day to day, so you need to be comfortable speaking it, and Linear, code, and customer-facing copy are English
   

Bonus

React Native (Expo) in production. Most of the product lives there today, so it helps, but we would rather hire a strong native engineer who picks up React Native than a React Native engineer who cannot go native. Fintech, lending, KYC, or other regulated-domain work. Expo EAS pipeline ownership and store release experience. Astro or comparable modern web frameworks. A public Claude Code skill, MCP server, or contribution to an open-source agent harness. Founding engineer or first-few-hires experience at a small company, where owning the whole thing was the default.

We are looking for a NetSuite Technical Engineer to join our team in a growing HVAC and field service business and help maintain and improve our NetSuite environment.

This role is focused on solving complex technical issues, debugging existing customizations, improving scripts and workflows, and implementing reliable solutions inside a production NetSuite environment.

You should be able to investigate problems independently, explain root causes clearly, and communicate technical solutions in English.

Advanced spoken English is mandatory.

Responsibilities:

• Investigate and fix complex NetSuite issues
• Debug existing SuiteScript customizations
• Improve workflows, scripts, and automations
• Propose and implement reliable technical solutions
• Work closely with technical leadership on important decisions

Requirements:

• Strong NetSuite experience
• Strong SuiteScript / JavaScript skills
• Experience with debugging and improving existing code
• Strong problem-solving skills
• Ability to work independently
• Advanced spoken English

Nice to have:

• SuiteQL / Saved Searches
• NetSuite integrations
• ERP systems background
• Experience supporting operations, service, or field-service businesses

Salary: $2500–4000

Format: Full-time, Remote

About the Company & Product

We are a rapidly growing product company entering the global gaming entertainment market. Our mission is to bring innovative business solutions to the iGaming industry by building cutting-edge technology products. Our core product is a SaaS gaming platform with 200+ microservices that powers a seamless gaming experience for millions of users worldwide. The platform provides a full suite of iGaming solutions, including game management, payments, analytics, CRM, and more.

We are looking for a Senior DevOps specialist to join a team building a multi-cluster platform for large-scale, business-critical services. In this role, you will define automation directions, drive the integration of AI solutions into DevOps processes, and ensure high stability and readiness of production environments for rapid changes.

The main focus is on high-load infrastructure, scalable CI/CD pipelines, and advanced observability practices.

What you’ll be doing

• Designing and managing scalable architecture on GCP and AWS (multicloud);
• Developing and maintaining infrastructure using Terraform (IaC);
• Developing and maintaining CI/CD pipelines (GitLab CI/CD);
• Implementing and operating Kubernetes platforms (GKE, EKS);
• Supporting and standardizing platform processes with a focus on information security and ISO 27001 requirements;
• Ensuring deployment of development environments (review, dev, staging, production);
• Implementing security best practices (IAM, Workload Identity, KMS, Secrets Manager, Trivy, Kyverno, etc.);
• Designing integrations (SSO, SAML, OIDC);
• Creating reusable infrastructure modules and templates (Terraform, Ansible, Puppet, GitLab CI/CD components);
• Collaborating with engineering teams to ensure scalability and efficient delivery;
• Documenting architecture, runbooks, and operational procedures;
• Participating in on-call rotations.

You have these superpowers

• Cloud Providers: GCP, AWS;
• Kubernetes Clusters: GKE, EKS;
• Kubernetes Ecosystem: CNI (Cilium), Ingress / Gateway API, Operators, Helm/Helmfile;
• Networking & Security: VPC, IAM, Workload Identity, KMS, Kyverno/OPA, Secrets Management;
• CI/CD: GitLab CI/CD;
• Infrastructure as Code: Terraform;
• Configuration as Code: Ansible, Puppet (preferred);
• Operating Systems: Debian, Amazon Linux 2023 (AL2023), Container-Optimized OS (COS);
• Observability: GCP Logging & Monitoring, OTel, Prometheus / VictoriaMetrics, Grafana stack;
• Database Administration: PostgreSQL (production operations, performance tuning, backup & recovery).

Nice to have

• Experience with database administration (MongoDB, ClickHouse), including production environments using Kubernetes operators;
• Practical experience with GitOps approaches (FluxCD, ArgoCD);
• Experience building and evolving SRE practices (SLI/SLO, error budgets, incident response, reliability engineering) and incident management;
• Experience implementing information security standards (ISO 27001, SOC 2, PCI DSS, HIPAA);
• Experience with Golang development (code review, writing utilities, automation tooling);
• Experience with messaging and data streaming systems (RabbitMQ, Kafka).

It’s cool to work with us

• Flexible schedule: work from home, the office, or hybrid;
• Extra day off for your birthday: take a break any day within the month;
• Competitive compensation that matches your skills;
• Medical insurance (in Ukraine) and health support;
• 20 paid vacation days + 15 unpaid vacation days;
• 22 sick leave days, including mental health days;
• Gifts and support for life’s key moments (wedding, childbirth, kindergarten);
• Company-provided equipment based on your preferences.

We care about your comfort and help you maintain work-life balance!

Join Our Customer Operations Team! Only Ukrainian citizens currently residing in Ukraine!

We’re looking for people who are fast, focused, competitive, and disciplined.

We’re looking for people who are fast, focused, competitive, and disciplined.

Skills that are ideal for our work:

• speed
• focus
• pattern recognition
• consistency

• performance under pressure

   

This is a full-time, written Customer Operations role supporting Western / German companies, where your output is clearly measured and your results speak for themselves.

If you like measurable goals, improving your «stats,» and mastering systems - you’ll feel at home here.

What You’ll Do

1. Customer Operations (Written Support)

• Handle written customer support requests (questions about returns, shipping, refunds, and assistance with customer accounts)
• Work fast, accurately, and consistently
• Follow clear processes and instructions

• Resolve repetitive tasks efficiently - and get better at them over time

   

2. Performance & Focus

• Work in a results-driven environment with clear targets
• Stay focused for long periods without losing quality
• Treat your workday like a performance session - output matters

• Continuously optimize how you work to become faster and better

   

3. Quality & English Writing

• Write clear, professional responses in strong English
• Follow tone-of-voice and guidelines precisely

• Maintain quality even at high speed

   

We Want People Who

• ⚡ Are extremely fast on a computer
• 🏆 Enjoy competition and measurable goals
• 🧠 Can stay focused for long periods
• 🔁 Aren’t scared of repetitive tasks - you master them
• ✍️ Have very strong written English

• ⏱️ Are ready to work at least 40 hours per week

   

Your First Month (Onboarding Targets)

Transparency matters. These are your onboarding targets - designed to help you ramp up steadily:

• Week 1: ~50 closed tickets
• Week 2: ~100 closed tickets
• Week 3: ~150 closed tickets

• Week 4: ~188 closed tickets

   

The goal is progress, not perfection. Speed ​​and confidence will come as you learn the tools, workflows, and patterns.

You won’t be on your own:

• You’ll have daily support from a buddy (who's already hitting those targets)
• Your team lead will check in regularly and help remove blockers
• Questions are expected - especially in the first weeks

If you’re improving week over week, you’re on track!

What You Get

• 💰 Salary: €750 / month for the first month (with a performance-based review afterwards)
• 🏠 Fully remote work
• ⏳ Flexible working hours - plan your own schedule
• 🤝Fully paid vacation and sick leave
• 🤝 No micromanagement - results matter, not excuses
• 🚀 A real career in Customer Operations
• 📈 Fast growth for high performers

• 🌍 Experience working with Western / German companies

   

Sound like you? Then apply now!

This role is for an experienced Product Analyst with a strong background in product analytics, experimentation, and data-driven decision-making. You will be responsible for defining product success metrics, analyzing user behavior and A/B test results, uncovering actionable insights, and collaborating cross-functionally to optimize acquisition, retention, and trading experiences while supporting business growth.
Explore opportunities at JustMarkets and become a part of our team of professionals!

Responsibilities

• Partner with Product Leads (Acquisition, Retention, Trading) to define success metrics and KPIs for new features and product roadmaps
• Design, document, and oversee the implementation of tracking plans (event taxonomy)
• Analyze A/B test results, providing clear recommendations on whether to roll out, iterate, or kill a feature based on statistical evidence
• Create and maintain executive-level dashboards and granular product-level reports
• Conduct complex research (e.g., "How does using the CopyTrading feature in the first 7 days impact 90-day retention?")

Requirements

• 3+ years of experience as a Product Data Analyst, ideally within FinTech, Trading, GameDev, or high-transaction B2C digital products
• Advanced proficiency in SQL (complex joins, window functions, query optimization) and hands-on experience with Data Warehouses (BigQuery, Snowflake, Redshift)
• Strong experience with Product Analytics and event tracking platforms (such as Amplitude, Mixpanel, GA4, Firebase Analytics) as well as BI visualization tools (Tableau, Looker, PowerBI, Superset, or similar)
• Solid understanding of statistics specifically for A/B testing (hypothesis testing, p-values, statistical significance, minimum detectable effect)
• Experience using Python or R (Pandas, SciPy, Jupyter) for deeper statistical analysis, cohort modeling, or predictive analytics
• Proven ability to design and govern product event tracking architecture from scratch

Will be a plus

• Domain knowledge in CFD trading, Crypto exchanges, or traditional brokerage businesses
• Experience with Data Engineering concepts and tools (dbt, Airflow) to build your own data pipelines
• Familiarity with mobile attribution platforms (AppsFlyer, Adjust) and deep-linking analytics

We offer

• 20 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays as per the company’s approved Public holiday list
• Medical insurance
• Opportunity to work remotely
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

We're looking for a deeply technical Product Manager with a strong understanding of financial markets to join our Trading Core direction. You'll build the technology core that powers the entire business - matching, liquidity, risk, and pricing infrastructure across CFD and Crypto markets.
 

Responsibilities

• Define the roadmap for Infra & Liquidity, Risk Tech, and Commerce Tech domains, working alongside Engineering Directors and Quants
• Write highly detailed, edge-case-heavy PRDs for backend systems (e.g., defining the exact mathematical logic for cross-margin liquidations during high volatility)
• Collaborate with the Risk Management and Dealing departments to build internal tools that allow them to monitor exposure and combat toxic trading in real-time
• Oversee stress tests and historical analytics to ensure the core infrastructure can handle extreme market events (e.g., crypto flash crashes)

Requirements

• Experience in a highly technical backend role within a Crypto Exchange, CFD, Prop Trading Firm, or HFT environment
• Deep knowledge of market microstructure, order matching algorithms, liquidity aggregation, FIX API, and bridging technologies (e.g., PrimeXM, OneZero)
• Strong understanding of financial risk management: margin calculations, liquidation mechanics, Value at Risk (VaR), and A/B/C-book operating models
• Solid technical foundation: ability to understand complex system architectures, bare-metal infrastructure, and latency-sensitive network design
• Experience in defining complex fee engines, rebate structures, and financial reconciliation processes
• Analytical Rigor: Exceptional quantitative skills and a data-driven approach to solving complex financial logic problems
• High Stress Tolerance: You are managing the core engine where a single bug can cost millions. You must be calm, structured, and risk-aware
• Translation Master: Ability to seamlessly translate complex mathematical/financial concepts from quants and risk managers into clear PRDs for backend engineers

Will be a plus

• Background in quantitative finance, financial engineering, or backend software development
• Deep knowledge of MetaTrader 4/5 core infrastructure and plugins
• Experience with Crypto Options pricing models and On-Chain/DEX routing protocols

We offer

• 20 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays as per the company’s approved Public holiday list
• Medical insurance
• Opportunity to work remotely
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

Національна ІТ-продуктова компанія Linkos Group — власник брендів, багаторічний лідер з розробки бізнесового софту та рейтингових програмних продуктів для бухгалтерів та підприємців України.

За улюбленими брендами мільйонів — СОТА, M.E.Doc, ЦСК «Україна», ISpro, ПТАХ, FlyDoc, Cashalot стоять розумні, талановиті, енергійні та цілеспрямовані — справжні ІТ-фахівці.

Ми посилюємо свою команду і запрошуємо вас професійно зростати разом з нами, поділяючи наші корпоративні цінності.

Запрошуємо до команди системного аналітика.

Вимоги:
 

Досвід роботи загалом від 1−2 років, бажано від 6 місяців по профільному напрямку ІТ.

Досвідчений користувач ОС Windows.

Базові знання SQL.

Досвід роботи з Fiddler, Wireshark, Postman, Swagger.

Розуміння життєвого циклу тестування ПЗ.

Робота з JSON, xml.

Розуміння принципу роботи TCP / IP, ws.

Уважність, відповідальність, пунктуальність, логічне мислення, комунікабельність.

Буде плюсом:

Освіта, пов’язана з технічними напрямками (математика, інформатика, тощо).

знання: JIRA, Confluence.

Основні обов’язки:

Аналіз документації та постановка задач на розробників.

Виконання приймального тестування реалізованого

функціоналу.

Допомога тестувальникам у складенні кейсів.

Взаємодія з розробниками, аналітиками.

Переваги вакансії:

Цікаві, амбітні проекти, багато складних завдань і чудова можливість реалізувати свої ідеї.

Безкоштовне професійне навчання продуктам компанії.

Офіційне працевлаштування в провідну IT-компанію в Україні.

Команда професіоналів, закоханих у свою справу.

Офіс біля метро Житомирська.

Позаробочі активності: йога, фітнес, бойові мистецтва, більярд.

select form — креативна мерч-агенція. Шукаємо системного та енергійного Client Manager-a, який стане «обличчям» компанії для клієнтів.

Клієнти select form — це відомі українські та міжнародні компанії, такі як Forbes, Ajax, MacPaw, Laba, FRACTAL, Applyft, Rewish, SQUAD, PeopleForce, Cargofy, Obmify, Honeytech, LOKO, ReThink, TEKEVER, hi5 та інші.

Ви відповідатимете за повний цикл роботи з клієнтом: від первинної комунікації та кваліфікації запиту до укладення угоди, супроводу співпраці та розвитку довгострокових відносин.

Hard skills:

• Досвід у B2B-продажах (буде перевагою) — розуміння циклу угоди та роботи з корпоративними клієнтами.
• Впевнена робота з Figma — збирати презентації та КП за шаблоном.
• Ведення ClickUp / Google Sheets без нагадувань.
• Розуміння воронки продажів та CRM-логіки.
   

Soft skills:

• Вміння ставити правильні питання для формування якісного брифу.
• Здатність створювати цілісні концепції (не просто підбирати окремі речі, а комбінувати їх у преміальне рішення).
• Швидке перемикання між різними типами запитів.
• Пріоритизація завдань.

Твої задачі: 
1. Робота з лідами та кваліфікація:

• Оперативно опрацьовувати вхідні запити — до 30 хвилин у робочий час.
• Кваліфікувати та пріоритизувати лідів за потенціалом: бюджетом, термінами, форматом проєкту та очікуваннями клієнта.
• Самостійно призначати та проводити онлайн/офлайн зустрічі з клієнтами.
• Проводити глибинний брифінг: визначати контекст, цілі, ідеї, цільову аудиторію та потреби клієнта.
• Супроводжувати клієнта на етапі продажу: презентувати select form, релевантні кейси, портфоліо та можливі рішення.
• Відсіювати нерелевантні запити та аргументовано відмовляти.

2. Підготовка комерційних пропозицій:

• Формувати рішення відповідно до запиту клієнта: підбирати продукти, концепції та можливі варіанти реалізації.
• Залучати внутрішні команди до підготовки пропозиції: Creative — для розробки концепції та візуального рішення, Production — для прорахунку вартості та виробничої частини.
• Для простіших запитів самостійно підбирати айтеми та формувати рішення без залучення Creative.
• Збирати фінальну комерційну пропозицію у Figma та презентувати її клієнту.

• Опрацьовувати зворотний зв'язок, узгоджувати правки та фіналізувати пропозицію.

   

3. Укладення угоди та передача проєкту:

• Погоджувати фінальний бюджет, терміни, специфікацію та умови реалізації.
• Супроводжувати підписання договору та контролювати отримання передоплати.
• Після погодження рішення, договору та передоплати передавати реалізацію проєкту Project Manager-у з повним контекстом і домовленостями щодо клієнта.

• Залишатися основною контактною особою для клієнтів, тоді як Project Manager бере ownership за реалізацію конкретного проєкту.

   

4. Розвиток і утримання клієнтів:

• Після завершення проєкту повертатися до клієнта, збирати feedback / NPS та підтримувати подальшу комунікацію.
• Розвивати довгострокові відносини та працювати над retention і повторними замовленнями.
• Опрацьовувати нові запити закріплених клієнтів та запускати наступний цикл співпраці.

5. Операційна діяльність та аналітика:

• Вести воронку продажів у CRM (ClickUp / Sheets) та актуально фіксувати статус кожної угоди.
• Фіксувати причини відмов: ціна, терміни, продукт та інші фактори.
• Контролювати власні показники по воронці та готувати щомісячну звітність: кількість лідів, зустрічей, комерційних пропозицій та продажів.

Ми пропонуємо:

1. Гнучкий графік роботи з можливістю починати робочий день із 8:00 до 10:00 та завершувати з 17:00 до 19:00.
2. Можливість працювати віддалено або в офісі у м. Києві. Офіс автономний на випадок відключення світла.
3. Оплачувану відпустку — 18 робочих днів та 8 оплачуваних лікарняних на рік без довідок.
4. Компенсацію 50% професійного навчання: курси, тренінги, вебінари й т.д.
5. Додаткові оплачувані day off, які надаються при настанні певних життєвих обставин.
6. Наявність прозорої політики Sabbatical (тривала відпустка на 1-3 місяці).
7. Можливість навчання та розвитку: досвід та підтримку наших співробітників, допомогу в професійній адаптації під кураторством протягом усього випробувального терміну.
8. Внутрішні корпоративні знижки на замовлення їжі, розваги, побутові послуги, техніку, навчання, книги, здоров’я, спорт і фінансові сервіси.
9. Швидке прийняття рішень та тестування ідей — відсутність зайвої бюрократії та мікроменеджменту.
10. Профільні івенти та чати для обміну досвідом у рамках групи компаній.
11. Командні заходи, щоб навіть у складні часи підтримувати один одного.
12. Чітку позицію та конкретні дії задля наближення Перемоги. Від початку повномасштабного вторгнення ми виділили понад 4 000 000 $ на мілітарний та гуманітарний напрямок.

І вважаємо однією з найвагоміших переваг — роботу в компанії, у якій тебе чують і до тебе прислухаються, а керівник та команда відкриті до діалогу та пропозицій 😉