Jobs at Djinni

NuxGame is a dynamic IT company delivering top-tier software solutions for the iGaming industry. We empower operators of all sizes to expand into new markets, strengthen their existing brands, and achieve ambitious business goals.
We are looking for a Devops Team Lead to join our team. If you are passionate about high-load systems, solving complex engineering challenges, and working with modern tech stacks, this is the place for you.

Required skills:

• 3+ years in a DevOps leadership role (team management, hiring/firing, mentoring, reporting, workflow optimization).
• Strong expertise in AWS (multi-account organizations, networking, security, cost optimization).
• Advanced Kubernetes experience (EKS preferred): HA networking, autoscaling, PodDisruptionBudgets, NodeGroups, service mesh & CNI (e.g., AWS VPC-CNI, Cilium/eBPF).
• Infrastructure as Code: Terraform (multi-environment modules, GitOps automation), Helm; understanding of CloudFormation as a plus.
• Cloud-native CI/CD: GitHub Actions, Jenkins, FluxCD or ArgoCD (GitOps), can design secure deployment pipelines for PHP, Go.
• Observability & Monitoring: Prometheus, Grafana, Alertmanager, New Relic, Sentry; experience writing custom metrics/alerts.
• RDBMS expertise: Practical experience with MySQL/Aurora performance, backup/restore automation, failover.
• Security: Strong understanding of Zero-Trust, IAM, network segmentation, SSL/TLS, WAF, DDoS protection, secrets management (AWS Secrets Manager/External Secrets Operator).
• Networking fundamentals: VPC design, Ingress/Load Balancers, troubleshooting.
• Automation & Scripting: Python/Bash for operational automation, integrations, and tooling.
• High-load experience: Scaling distributed systems used globally (latency optimization for multi-region deployments).
  
   

Would be a plus:

• Experience with Multi-Region and Multi-Cloud architectures, cross-cluster networking, failover strategies.
• Experience with PCI DSS, or equivalent compliance frameworks.
• Caching/CDN and storage optimization: Redis, Cloudflare, S3 tiering.
• Linux systems internals, performance tuning.
• Experience with Kafka/MSK or other streaming systems.
• Strong background in cost optimization techniques across AWS/GCP/Azure.

Responsibilities 

• Lead and grow the DevOps team, set priorities, improve delivery workflows, and ensure high service availability.
• Lead the development and support of Kubernetes-based infrastructure across multiple AWS accounts.
• Maintain Infrastructure as Code (Terraform) and GitOps deployment practices.
• Support continuous delivery and operational excellence through optimized CI/CD pipelines and automation.
• Ensure strong monitoring, incident response, and system performance across all environments.
• Collaborate with engineering and product teams to drive infrastructure improvements aligned with business needs.
• Strengthen security controls, access management, and compliance across the platform.
• Manage Cloudflare security and performance services.

What we offer:

We believe that a happy team builds the best products. Here is how we support you:
 

• Remote & Flexible: Work from anywhere. Our core hours are 09:00/10:00 to 17:00/18:00 (Kyiv time), Mon-Fri.
• Financial Stability: Timely payment for compensation for services
• Personal Equipment Policy: No tech troubles — a MacBook and all necessary equipment are provided for use to ensure comfortable and efficient work.
• Learning & Development: It is a pleasure for us to watch you grow. We cover your learning costs (courses, conferences).
• Knowledge Sharing: We regularly gather to discuss new trends, share insights, and elevate one another.
• Community: At NuxGame, you will work in a team of like-minded people who are ready to support, inspire, and tackle complex challenges together.
• Creative Freedom: We encourage initiative. With us, you have the freedom of professional expression and the space to implement your ideas.
• Time-off Policy: 24 vacation days per year + 5 sick days (without medical confirmation).
• Atmosphere: A friendly environment focused on results and mutual respect, free from unnecessary bureaucracy and pressure. 

As a Digital Growth Account Manager, you will own the relationship with newly acquired clients, ensuring a seamless onboarding experience, successful campaign launches, outstanding communication, and long-term account growth.

This role combines strategic consulting, client success, operational excellence, and business development.

The ideal candidate enjoys building relationships, loves structured processes, communicates proactively, and can confidently coordinate multiple stakeholders without losing attention to detail.

What You’ll Do

Client Success & Relationship Management

• Become the primary point of contact throughout the client lifecycle
• Lead onboarding and campaign kickoff meetings
• Build trusted long-term client relationships through proactive communication
• Ensure every client always knows the current project status
• Maintain high client satisfaction 

Campaign Launch & Delivery

• Coordinate media planning and campaign setup
• Ensure campaigns launch on time and according to agreed KPIs
• Coordinate reporting schedules and campaign documentation

Strategic Growth

• Identify opportunities for upselling and expanding services
• Develop long-term account growth strategies

Reporting & Analytics

• Prepare weekly and monthly client reports
• Present campaign performance and business insights

• Track account health and delivery KPIs

   

What We’re Looking For:

• 3+ years of Digital Account Management experience
• Agency experience is highly preferred
• Experience managing multiple client accounts simultaneously
• Experience with international clients
• Middle East market experience is a strong advantage

Technical Skills

• Strong understanding of: Google Ads,Meta Ads
• Familiarity with digital media planning

Soft Skills

We’re looking for someone who is:

• Highly organized and detail-oriented
• Proactive rather than reactive
• Excellent at stakeholder management
• Confident communicating with senior client representatives
• Able to simplify complex information
• Process-driven and systematic
• Comfortable making decisions and taking ownership

Language Requirements

• English — Upper-Intermediate (B2+) or higher

Why Join Universal Parallel?

Remote-first culture: Work from anywhere while collaborating with an international team.

Warsaw Office: Prefer an office environment? You’re welcome to work from our Warsaw office.

Career Growth: Work directly with experienced Digital leaders and gain exposure to international brands.

Real Ownership: You’ll influence not only client success but also how our agency operates and scales.

We are a Ukrainian data & programmatic company that helps brands reach the right target audience and communicate with them effectively through programmatic digital advertising, using Big Data from telecom operators, DOOH, YouTube, Meta, and other tools.

We're growing and launching new projects, and we're looking for a Senior Sales Manager (Programmatic DOOH) to join our team.

REQUIREMENTS:

• We are looking for a senior-level professional with the potential and motivation to grow into a Head of Sales / Sales Team Lead role
• 4+ years of experience in sales
• Experience in selling any type of outdoor advertising
• Result-oriented mindset and ability to drive changes
• Understanding of digital advertising and programmatic solutions
• Experience working with direct clients and brands
• Own client portfolio
• Ability to build a systematic approach to sales and team development
• Strong communication, analytical, and leadership skills
• Location: Kyiv (hybrid work format)

RESPONSIBILITIES:

• Develop and implement a sales strategy in the digital advertising field
• Build effective sales processes and client interaction workflows (from the first contact to contract signing)
• Develop partnerships with key clients, advertisers, and agencies
• Analyze sales performance metrics, prepare reports and forecasts Identify new business growth and scaling opportunities
• Sell our dedicated Programmatic DOOH advertising solutions

WE OFFER:

• Competitive salary
• Friendly team of professionals
• Opportunities for professional growth and development
• Paid vacation and sick leave
• Corporate English classes
• Medical insurance

Description

Partner is one of the leaders in design, development and manufacturing data communications equipment for the industrial Internet of Things — connecting physical assets to business processes to deliver enhanced value.

Developting cloud-based platform hosted on Azure using .NET tech stack. The platform interacts with different corporate services in order to support business processes across company in manufacturing, engineering, sales, shipping, etc.

Requirements

Primary Skills:

5+ years of professional software engineering experience, ideally with a background in Industrial IoT.

Mandatory experience using AI-assisted coworker tools (Claude preferred) to write, debug, and optimize backend operational logic.
Deep expertise in operating systems, specifically Linux (Ubuntu), SSH, Bash, and terminal-based administration.
Strong experience with containerization and orchestration using Docker, alongside modern CI/CD practices.
Proficiency in building event-driven architectures and utilizing messaging systems.
Framework: Deep expertise in the .NET 8+ Framework, specifically for building Web APIs.
Data Access: Proficiency with Entity Framework for ORM.
API Documentation: Experience using Swashbuckle to generate and maintain Swagger documentation.

Preferred, Not Required Skills
Version Control: Proficiency with Git and GitLab.
Collaboration: Experience working with Jira and Confluence.

Job responsibilities

Build and enhance scalable backend services and APIs for onboarding, configuration management, authentication, and administration.
Develop mechanisms for secure deployment, software distribution, and lifecycle management across distributed environments.
Develop reliable command execution and orchestration workflows for managing remote systems and services
Design event-driven architectures and automation frameworks that support large-scale operations.
Collaborate with cross-functional teams to improve reliability, observability, and operational efficiency.
Implement and maintain CI/CD pipelines and infrastructure automation to accelerate software delivery.

Innoware is a leading IT consulting company, Microsoft Solutions Partner, certified in cyber and information security (ISO/IEC 27001). We help businesses enhance operational efficiency and ensure data security by implementing Microsoft ERP and CRM systems, Power Platform solutions, and delivering secure cloud IT infrastructure.

For over 24 years our team has successfully completed more than 500 projects in Ukraine and across 17 other countries. Our clients include well-known companies such as Ciklum, Deloitte, Datagroup, OKKO, KERNEL, Metinvest, the American Chamber of Commerce in Ukraine (ACC), SOS Children's Villages, and many other valued partners.

Demand for Innoware’s services and Microsoft solutions continues to grow – especially in Ukraine, where many businesses are transitioning away from 1C and other russian-origin systems. To support this growth, we are expanding our project team and inviting candidates to join us as a Microsoft Dynamics 365 Business Central Consultant at Middle or Senior level.

Key activities:

• Participation in D365 Business Central implementation and development projects for Innoware’s Ukrainian and foreign customer.
• Continuous development of expertise through work with diverse business scenarios, complex cases, integrations and modern capabilities of D365 Business Central.

Key responsibilities:

• Working with clients to analyze business processes, define target solutions, and align them within the D365 Business Central framework.
• Configuring and adapting standard D365 Business Central functionality according to customer business requirements.
• Preparing and aligning project documentation together with clients.
• Estimating effort and timelines for assigned tasks.
• Preparing functional specifications for the development team and collaborating with developers during implementation.
• Executing user acceptance testing to ensure the delivered functionality meets business needs and expectations.
• Supporting customers during UAT, deployment of new functionality, and Go Live.
• Mentoring less experienced specialists.
• Participating in planning and controlling data migration processes.
• Integrating D365 Business Central with other systems and applications.
• Ensuring quality control of tasks at different stages of the project.

Qualification:

• At least 3 years of experience implementing D365 Business Central system in a Consultant or Analyst role.
• Deep knowledge of standard functionality of D365 Business Central.
• Experience working independently with clients’ business requirements and developing functional solutions.
• Understanding of all stages of an ERP implementation project.
• Strong understanding of business processes (finance and/or logistics, trade, production, etc.) and their automation in D365 Business Central.
• English proficiency at Upper‑Intermediate level or higher; fluency in Ukrainian.
• Nice to have: Microsoft certification; experience configuring Power BI.

Soft skills:systematic thinking, teamwork, strong communication skills, focus on results and high quality, and a commitment to continuous professional development.

We offer:

• Dynamic work and diverse tasks in a growing D365 Business Central team.
• Participation in projects for Ukrainian and international clients, with English language practice.
• Knowledge sharing with experienced colleagues, participation in internal initiatives, and professional discussions.
• Conditions for continuous professional development, career growth, and advanced training, including international Microsoft certification and support in obtaining it.
• Career paths toward System Architect, Project Manager, or Team Lead, depending on your professional interests.
• Our values and corporate culture: Innoware is an environment of open, professional communication, teamwork, honest relationships, and mutual trust. We support each other in both work and life. We hold a pro-Ukrainian stance, have not worked with russian companies since 2014, and actively support the Armed Forces of Ukraine.

Working conditions:

• Full remote format with the opportunity to work and meet with colleagues at Innoware’s Kyiv office – we’ll be happy to see you whenever you choose to come.
• Everything for work-life balance: paid vacation and sick leave (we know it’s obvious, but we want you to be sure), additional days off for selected public holidays. We’re dedicated to our work, but we also take time to rest.
• Permanent full-time contract with competitive remuneration.
• A grade‑based system with regular salary reviews based on your qualifications, performance results, and professional development.

We would be happy to get to know you and discuss potential cooperation.

Please apply with your CV in Ukrainian or English. We will carefully review your application and contact you if your experience and qualifications match the role.

We invite you to collaborate with us to deepen your expertise and work on meaningful projects together with the experienced Innoware team.

Find out more about Innoware: https://innoware.com/about/ 

Discover more Innoware vacancies: https://innoware.com/career/ 

We're looking for a Facebook Setup Specialist to prepare and maintain high-quality setups for our media buying team.

Responsibilities:

• Build Facebook setups using purchased assets and consumables.
• Deliver fully prepared setups to media buyers.
• Maintain accurate records of setups and consumables.
• Monitor inventory levels and ensure a continuous supply of required assets.
• Keep a stable volume of ready-to-use setups available for the buying team.

• Work closely with media buyers to ensure uninterrupted campaign launches.

   

Requirements:

• Understanding of Facebook setup structure.
• Experience working with Facebook-related assets (accounts, Business Managers, Pages, profiles, proxies, antidetect browsers, etc.).
• Strong organizational and record-keeping skills.
• Attention to detail and a high level of responsibility.
• Ability to handle repetitive operational tasks efficiently.

• Previous experience in iGaming or affiliate marketing is a strong advantage.

   

What we offer:

• Opportunity to join a fast-growing in-house iGaming team.
• Fully remote position.
• Competitive salary.
• Career growth opportunities.
• Well-established internal processes and a supportive team.

We're looking for a Farmer / Facebook Setup Specialist to prepare, maintain, and partially farm high-quality Facebook setups for our media buying team.

Responsibilities

• Build and prepare Facebook setups using purchased assets and internally farmed resources.
• Warm up and maintain Facebook profiles, Business Managers, Pages, and other assets.
• Prepare ready-to-use setups and transfer them to media buyers.
• Monitor the health and quality of setups, replacing blocked or low-quality assets when needed.
• Maintain accurate records of setups, consumables, and inventory.
• Ensure a stable pipeline of ready-to-launch setups for the buying team.
• Work closely with media buyers to support uninterrupted campaign launches.

Requirements

• Understanding of Facebook account structure and setup creation.
• Experience working with Facebook assets, including:
  • Business Managers;
  • Ad Accounts;
  • Facebook Profiles;
  • Pages;
  • Proxies;
  • Anti-detect browsers.
• Basic understanding of account farming and asset warming processes.
• Strong organizational and record-keeping skills.
• High attention to detail and responsibility.
• Ability to efficiently handle operational and repetitive tasks.
• Previous experience in iGaming or affiliate marketing will be a strong advantage.

What We Offer

• Opportunity to join a fast-growing in-house iGaming media buying team.
• Fully remote position.
• Competitive salary.
• Career growth opportunities.
• Well-established internal processes and experienced colleagues.
• Long-term cooperation in a performance-driven environment.

Who we are:

Adaptiq is a technology hub specializing in building, scaling, and supporting R&D teams for high-end, fast-growing product companies in a wide range of industries.

About the Product:

This is a hyper-scale fintech platform trusted by over 40 million users worldwide, offering access to multi-asset trading - including stocks, indices, currencies, and digital assets.

The product operates as a regulated, data-intensive financial ecosystem, processing massive volumes of transactions and real-time customer interactions daily. It’s well-funded, profitable, and known for pushing innovation in AI, automation, and data governance across its operations. Advertising presence is strong (especially in the UK), but behind the scenes is a serious engineering culture solving hard, real-world problems at scale.

About the Role:

We are looking for an Applied AI Engineer (Squad Lead) to join a fast-paced, AI-first environment where AI is already a core part of how the company operates. This is not a role where you’ll be adding an AI feature to an existing product or experimenting with isolated prototypes. You’ll take real business challenges, work directly with stakeholders to understand what needs to change, and turn those problems into production-grade AI agents and applications — end to end, from idea and POC to deployment and continuous improvement.

This is a deeply hands-on role with significant autonomy and ownership. You’ll work with modern GenAI and agentic technologies, use AI-native development workflows daily, and see the impact of your solutions quickly. As the squad grows, you’ll also guide other engineers while remaining hands-on.

Key Responsibilities:

• Design, build, and deploy AI-powered agents and applications from concept through production.
• Develop and maintain AI pipelines for data ingestion, embeddings, retrieval, and LLM orchestration.
• Write high-quality backend and frontend code to embed AI into user-facing tools and internal platforms.
• Build APIs and integrations with internal systems (CRM, databases, third-party services) for seamless automation and data flow.
• Work with structured, unstructured, and vectorized data to support intelligent workflows and decision-making.
• Continuously monitor, evaluate, and iterate to improve system performance, reliability, and cost efficiency.
• Design and implement scalable, secure, observable, cloud-based solutions.
• Own production systems, including debugging, enhancements, and ongoing optimization.
• Collaborate closely with product and business stakeholders to translate requirements into high-impact solutions.

Required Competence and Skills:

• 5+ years of software engineering experience (backend or full-stack).
• Proven daily use of AI-native development workflows (e.g., Cursor, Claude Code) for production systems.
• Hands-on experience building production AI agents, including RAG, multi-agent orchestration, tool-calling, structured outputs/validation, memory, and workflow management.
• Experience with agent orchestration and evaluation frameworks (LangChain, LangGraph, LangSmith, Semantic Kernel or equivalent).
• Track record of deploying LLM-powered systems in production.
• Strong backend and modern frontend development skills for complex workflows.
• Experience with cloud services (Azure, AWS, or GCP) and designing scalable architectures.
• Familiarity with vector databases and embedding pipelines.
• Deep understanding of system design, scalability, observability, and security best practices.
• Experience leading small development teams or owning a technical domain.
• Excellent communication, stakeholder management, and problem-solving skills.
• Fluent written and verbal English.

Nice to Have:

• Experience building AI systems in regulated or compliance-driven environments.
• Background working with internal teams and platforms (e.g., customer service, retention, operations, compliance).
• Strong understanding of business process automation and operational intelligence.
• Familiarity with event-driven architectures and distributed systems.
• Experience implementing AI evaluation frameworks and automated testing for LLM systems.

We’re looking for an energetic and organized Marketing Manager to support our marketing activities across two products. This is a role for someone who is eager to grow, enjoys dynamic work, loves coordinating projects, and feels confident turning ideas into clear, structured execution.

WHAT DRIVES US:

✨ Clients First – Their success is our top priority

✨ Ownership – We take responsibility and follow through until the job is done

✨ Flexibility – We value people who think flexibly and stay open to new ways of doing things

✨ Growth Mindset – We learn, innovate, and welcome new ideas.

If these values sound like you, chances are you’ll thrive in our team

MAIN RESPONSIBILITIES:

• Collaborate with CMO and execute marketing activities according to the plan
• Coordinate tasks between SMM, designers, copywriters, and external contractors
• Monitor marketing performance and prepare monthly reports
• Manage content schedules, track progress, and ensure timely delivery
• Work on social media activities, PR tasks, and partnerships.
• Coordinate and manage preparations for offline conferences and industry events

• Participate in brainstorming and contribute ideas for content and promotions

   

WHAT YOU BRING:

• 1,5+ years of experience in marketing
• Understanding of digital marketing tools and analytics
• Initiative, creativity, willingness to develop within the company
• Experience with AI tools
• Hands-on experience in a specific marketing area would be an advantage
• Good communication and organizational skills

• English level: Upper-Intermediate

   

WE OFFER:

🌍 Remote work from anywhere

⏰ Full-time

🌴 Unlimited paid vacation days 🤒 10 paid sick days

🗣 English classes

🎁 Presents from the company

We're looking for a Media Buyer who is hungry for growth, ready to take ownership, and wants to become a Team Lead in the near future.

This isn't just another buying position. We're looking for someone who wants to build a team around themselves, influence processes, and grow together with the company.

What you'll do

• Launch, optimize, and scale Facebook campaigns in the Gambling vertical.
• Work with Slots (priority) and Crash offers.
• Scale campaigns aggressively while maintaining performance.
• Test new funnels, creatives, and approaches.
• Analyze campaign performance and make data-driven decisions.

• Participate in building future buying processes and team development.

   

We're looking for someone who has

• 2+ years of experience as a Facebook Media Buyer in Gambling.
• Recent experience working with CPA offers.
• Strong Slots expertise (Crash experience is a plus).
• Experience managing large daily spends.
• Ability to scale campaigns aggressively.
• Deep understanding of Facebook optimization.
• Ability to adapt quickly when the market changes.

• Ambition to grow into a Team Lead role.

   

GEO

Main focus:

• Turkey 🇹🇷

• CIS

   

What we offer

• Competitive fixed salary + one of the strongest bonus systems on the market.
• Fully remote work.
• Complete freedom in decision-making without micromanagement.
• Fast implementation of ideas.
• All necessary infrastructure and resources.
• Real opportunity to build your own team and grow into a Team Lead.

• A team that moves fast and values results over bureaucracy.

   

About us

• In-house iGaming team (NDA).
• We work exclusively with Gambling.
• Fast decision-making.
• Large budgets and room for aggressive scaling.

• Long-term approach to traffic buying and team growth.

   

If you're looking for a place where you can spend big, scale fast, and build something bigger than just campaigns, we'd love to talk.

We are a fast-growing international iGaming company with 1,000+ professionals and a portfolio of successful products operating across Tier 1–3 markets worldwide.

Driven by innovation, data, and operational excellence, we create engaging player experiences and continue to expand our global presence. Our teams work in a dynamic, fast-paced environment where ownership, collaboration, and continuous growth are at the core of everything we do.

We are looking for an experienced Head of VIP Operations to lead the end-to-end VIP player lifecycle and drive the commercial performance of the VIP segment.

This is a senior leadership role responsible for managing the entire player journey across PreVIP → VIP → High Roll → Reactivation, ensuring sustainable revenue growth, player retention, and operational excellence.

Key Responsibilities

• Own and manage the full VIP lifecycle, including Active VIP, Recovery, Reactivation, and High Roll segments.
• Drive VIP revenue growth by increasing player activity, deposits, retention, and lifetime value.
• Monitor and optimize key performance metrics, including churn, downgrade, reactivation, and VIP base stability.
• Lead the High Roll function, ensuring effective management, retention, and development of high-value players while balancing commercial opportunities and player risk.
• Oversee the PreVIP pipeline, improving conversion into the VIP segment and accelerating the progression of high-potential players.
• Execute retention initiatives and promotional offers in partnership with the Retention team, ensuring they translate into measurable financial results.
• Evaluate the effectiveness of VIP offers and campaigns, providing actionable feedback to improve segmentation and commercial performance.
• Lead and develop multiple management layers, including:
  • Head of VIP (Active & Recovery)
  • Team Lead, High Roll
  • Head of PreVIP
• Set objectives, monitor KPIs, and drive operational excellence across all teams.
• Oversee the relevance and effectiveness of VIP communications across all touchpoints, ensuring a consistent player experience.

Areas of Responsibility

• VIP Revenue (IN / IN-OUT)
• Active VIP player base
• VIP Retention and Churn
• Reactivation performance
• PreVIP to VIP conversion
• Player engagement, deposit behavior, and lifetime value
• Financial performance of the VIP segment

Requirements

Must Have

• Proven experience managing the full VIP lifecycle with direct ownership of commercial performance (P&L or equivalent business metrics).
• Hands-on experience across all of the following areas:
  • VIP
  • Recovery
  • Reactivation
  • High Roll
• Strong understanding of High Roll player behavior, commercial opportunities, and risk management.
• Experience leading multiple teams within a multi-layer management structure (Heads, Team Leads, Managers).
• Strong understanding of player economics, including deposits (IN), payouts (OUT), hold, churn, retention, and player value.
• Ability to evaluate promotional offers, identify what drives player engagement, and provide strategic feedback to the Retention team.

Nice to Have

• Experience managing a PreVIP function.
• Experience designing and optimizing operational processes.
• Proven track record of scaling VIP operations and growing revenue through player lifecycle management.

What We Offer

• Fully remote work.
• Competitive compensation package with a fixed salary and a monthly performance-based KPI bonus.
• Paid vacation and sick leave.
• Professional onboarding and continuous support.
• Career growth opportunities within a fast-growing international company.
• Access to a corporate psychologist, including individual and group sessions.
• Monthly professional development training with our Learning & Development Department to strengthen your leadership and professional skills.
• A dynamic international environment where your leadership and results have a direct impact on business success.

Think you're the right fit? We'd be excited to get to know you! Apply now and become part of our growing international team.🚀

Gravira Group

Luck doesn’t happen. It accumulates.

At Gravira Group, we believe exceptional results are built through thousands of smart decisions, fast experiments and people who care enough to ask one more question.

That’s what Gravity of Luck means to us.

The stronger our people, the stronger our ideas.

The stronger our ideas, the faster we move.

And the faster we move, the more opportunities we create.

We’re building one of the fastest-growing iGaming products in Tier-1 markets, and we’re looking for someone who knows how to build strong relationships with high-value players and turn personalized communication into long-term retention.

About Gravira Group

Gravira Group is a fast-growing international iGaming company focused on Tier-1 markets.

We build and scale our own products by combining Product, Acquisition, CRM, Payments, Engineering and Analytics into one high-performance system.

We move fast.

We make decisions based on data.

We trust ownership over bureaucracy.

We’re looking for an experienced VIP Manager to take ownership of a portfolio of high-value players across VIP 2–VIP 5.

Why this role exists

High-value players need more than standard communication.

They need someone who understands their behavior, knows when engagement changes, remembers their preferences and can build a relationship that keeps them connected to the product.

Your mission is to own the player relationship from engagement and retention to reactivation and portfolio performance.

You’ll become the primary point of contact for your assigned VIP players and work proactively across calls, WhatsApp, email and other available channels.

This is not an inbound support role.

It’s a proactive retention and relationship-management position with a direct impact on player loyalty, activity and long-term value.

What You’ll Own

You’ll take full ownership of your VIP portfolio and the relationships within it.

VIP Relationship Management

• Managing a portfolio of VIP 2–VIP 5 players.
• Building and maintaining strong long-term relationships with assigned players.
• Acting as the primary point of contact for your portfolio.
• Delivering a personalized VIP experience based on player preferences and behavior.
• Maintaining regular communication through calls, WhatsApp, email and other available channels.
• Understanding player motivations, preferences and activity patterns.
• Ensuring important interactions and follow-ups are completed on time.

• Maintaining high engagement across your portfolio.

   

Retention & Reactivation

• Monitoring player activity and identifying churn risks.
• Executing retention and reactivation activities.
• Proactively contacting inactive or disengaged players.
• Responding to changes in player behavior, including inactivity, reduced engagement, deposit declines, withdrawals and big wins.
• Building long-term communication strategies that support player loyalty.
• Identifying opportunities to increase player activity and engagement.

Bonus & Promotional Management

• Selecting suitable bonuses and promotional offers based on player behavior and value.
• Requesting bonuses through internal approval processes.
• Presenting offers in a personalized and strategic way.
• Monitoring player responses to promotions and retention campaigns.
• Balancing player satisfaction with responsible bonus allocation.
• Contributing ideas to improve player engagement and loyalty initiatives.

Bonuses should support the relationship — not replace it.

Portfolio Performance

• Monitoring deposits, withdrawals and overall player activity.
• Analysing player behavior and engagement trends.
• Identifying opportunities to improve player value and retention.
• Prioritizing communication and follow-ups based on player importance and activity.
• Taking full ownership of portfolio performance and player relationships.

• Ensuring high-value accounts receive the appropriate level of attention and proactive management.

   

CRM & Reporting

Strong CRM discipline is a core part of the role.

You’ll be responsible for:

• Recording player communication and interactions.
• Maintaining accurate player notes and communication history.
• Updating statuses, follow-up actions and important account information.
• Keeping CRM records organized and up to date.
• Following internal reporting and operational standards.

• Ensuring player-related information is accurately documented.

   

Cross-Functional Collaboration

You’ll work closely with CRM, Payments, Support, Product and Compliance teams to ensure VIP players receive a high level of service.

This includes:

• Escalating and helping resolve player issues.
• Coordinating VIP campaigns and promotions.
• Sharing player feedback and behavioral insights.

• Contributing to continuous improvement of VIP operations.

   

Communication

Phone communication is a key part of the role.

You should be comfortable with regular outbound calls, relationship-building conversations, retention activities and personalized follow-ups.

Strong written communication through WhatsApp and email is equally important.

What Success Looks Like

Six months after joining Gravira Group:

• VIP players show strong retention and reactivation performance.
• Engagement and activity across your portfolio remain consistently high.
• Player value is growing through strong relationship management and proactive retention.
• VIP players receive timely, personalized communication based on their behavior.
• Churn risks are identified early and addressed proactively.
• Your portfolio is fully documented and accurately reflected in the CRM.
• Follow-ups and player-related actions are completed consistently.

• You contribute measurable results to the overall VIP department objectives.

   

We’re Looking For Someone Who

Professional Experience

• Has 2+ years of experience as a VIP Manager in iGaming.
• Has proven experience managing VIP player portfolios.
• Has experience working with high-value players.
• Has managed portfolios rather than working only with inbound support requests.
• Understands retention, reactivation and loyalty strategies.
• Has experience with bonuses, promotional campaigns and player engagement initiatives.

• Understands the VIP player lifecycle.

   

Communication Skills

• Has excellent written and spoken English at B2+ level.
• Is confident with outbound phone communication.
• Can build trust and maintain long-term relationships with players.
• Has strong negotiation and objection-handling skills.
• Has high emotional intelligence and strong interpersonal skills.

Analytical & Operational Skills

• Can analyse player behavior and identify retention opportunities.
• Understands key VIP metrics including Deposits, GGR, Hold, RTP, Retention and Reactivation.
• Can manage multiple VIP accounts simultaneously.
• Has strong organizational and prioritization skills.
• Pays close attention to detail.

• Can work independently and take ownership of their portfolio.

   

Personal Qualities

• Professional, mature and responsible approach to work.
• Strong sense of ownership and accountability.
• Commercial awareness and business-oriented mindset.
• Proactive and results-oriented approach.

• Comfortable working in a remote environment.

   

Why Gravira Group

This is a role for someone who genuinely enjoys working with people and understands that strong VIP relationships are built over time.

You’ll have real ownership over your portfolio and a direct connection between your work, player experience and business performance.

You’ll work closely with CRM, Payments, Support, Product and Compliance teams and have the opportunity to influence how VIP operations evolve.

We value:

Relationships over scripted communication.

Ownership over waiting for instructions.

Proactive retention over reactive support.

Long-term value over short-term activity.

And people who understand that sometimes the most important part of a VIP relationship is simply knowing when to pick up the phone.

Build Gravity of Luck

At Gravira Group, luck isn’t random.

It’s the result of curiosity.

Of ownership.

Of speed.

Of hundreds of small interactions that compound into long-term relationships and business growth.

If you know how to understand a player, build trust and turn that relationship into lasting loyalty, you’ll feel at home here.

Build Gravity of Luck with us.

We're looking for Customer Support Agents to join our growing iGaming project. If you enjoy helping people, solving problems, and working in a fast-paced environment, we'd love to meet you!
 

What you'll be doing:

• Assisting players with their questions via live chat, email, and phone
• Helping customers with account-related inquiries, payments, bonuses, promotions, and general platform navigation
• Investigating customer issues and working with internal teams to ensure timely resolutions
• Providing friendly, professional, and accurate support while delivering an excellent customer experience
• Following internal procedures and maintaining high-quality service standards
   

What we're looking for:

• Previous experience in customer support is a plus (especially in iGaming, e-commerce, or SaaS), but we're also happy to train motivated candidates
• C1+ English (both written and spoken) is required
• Excellent communication and problem-solving skills
• Ability to stay calm and professional when handling customer concerns
• Comfortable working rotating shifts:
  • Morning: 07:00 – 15:00
  • Evening: 15:00 – 23:00
  • Night: 23:00 – 07:00 (night shifts include additional bonuses 💰)
• Strong attention to detail and willingness to learn
   

What you'll get:

• 100% remote work
• Competitive salary with night shift bonuses
• Paid onboarding and full training
• Friendly and supportive international team
• Opportunities for professional growth within the iGaming industry
• A dynamic environment where every day brings new challenges
   

If you're passionate about helping people and want to build your career in one of the fastest-growing industries, we'd love to hear from you! 🚀

We are looking for a Strong Middle DevOps Engineer who will be responsible for maintaining, deploying, and supporting our on-premise enterprise product across customer environments, ensuring reliability, scalability, and smooth delivery processes.

Requirements:

• Strong Linux and Windows administration skills;
• Experience configuring and maintaining IIS and Nginx;
• Practical experience with Docker and Kubernetes (on-premise environments);
• Experience building and maintaining GitLab CI/CD pipelines;
• PostgreSQL administration and maintenance;
• MongoDB administration and maintenance;
• ELK Stack administration and monitoring;
• Strong Git knowledge and workflow management;
• Advanced understanding of networking concepts (TCP/IP, DNS, routing, firewalls);
• Solid understanding of CI/CD processes and infrastructure automation;
• Experience deploying and supporting enterprise software solutions in customer environments;
• Knowledge of modern scripting languages (at least one).

Nice to Have: 

• Experience with Infrastructure as Code tools (Terraform, Ansible);
• Experience with monitoring and observability tools (Prometheus, Grafana);
• Understanding of security best practices for on-premise infrastructure and deployments;
• Experience with backup and disaster recovery strategies;
• Experience working in highly available and distributed environments.

Responsibilities:

• Diagnose and troubleshoot infrastructure, deployment, and application issues;
• Automate product lifecycle and operational processes;
• Monitor services, applications, and infrastructure health;
• Collaborate closely with development teams and customer technical stakeholders;
• Deploy releases to testing, staging, and production environments;
• Install, configure, and maintain on-premise product deployments;
• Support product deployments across Linux, Windows, and macOS environments;
• Maintain and improve CI/CD pipelines and deployment automation;
• Optimize system performance, reliability, and scalability;
• Create and maintain technical documentation, deployment guides, and operational procedures;
• Participate in incident response, root cause analysis, and continuous improvement initiatives.

Description:

• Analyze project requirements and identify test scenarios for web and mobile products.
• Create, maintain, and execute test cases, checklists, and test plans.
• Identify, document, and track software defects through to resolution.
• Collaborate closely with developers and product teams to reproduce, prioritize, and verify bug fixes.
• Perform functional, regression, integration, and exploratory testing.
• Conduct API testing and validate backend integrations.
• Prepare Test Summary Reports and communicate testing results.
• Participate in requirements analysis and contribute to improving product quality.
• Perform root cause analysis and assist in troubleshooting complex issues.

Qualifications:

• 3+ years of experience in manual testing of web and mobile applications.
• Strong understanding of Software Testing Life Cycle (STLC) and Software Development Life Cycle (SDLC).
• Experience creating and maintaining test documentation (test cases, checklists, bug reports).
• Experience testing React Native applications.
• Experience testing modern web applications across different browsers.
• Experience with API testing (Postman, Insomnia, Swagger, cURL).
• Good understanding of QA methodologies and best practices.
• Experience with browser DevTools.
• Experience with mobile emulators/simulators and real devices.
• Experience with network debugging tools (Charles Proxy, Fiddler).
• Understanding of responsive web design and cross-browser compatibility.
• Strong analytical and troubleshooting skills.
• Ability to work effectively in a team.

• English – Intermediate or higher.

   

  We Offer:

• Competitive compensation based on experience and skills.
• Individual career growth and development plan.
• Paid vacation and sick leave.
• Flexible working hours.
• Friendly and collaborative team environment.
• Opportunities for professional learning and certification.