Jobs at Djinni

We are looking for an experienced Customer Support Professional. This role is responsible for providing support and guidance to users and customers across AI-driven products and services. The successful candidate must possess a strong technical background, professional work etiquette, and speak clearly and confidently. 

FLUENCY in English is a MUST.
 

RESPONSIBILITIES:

• Rapidly learn thorough understanding about the company, activities, services and able to answer the questions raised by a customer;
• Provide product/service information by answering questions, offering assistance;
• Follow up with prospective customers and return email / voicemail;
• Follow up with existing customers to confirm their satisfaction;
• Responsibility for researching and resolving complaints to ensure customers’ retention and satisfaction;
• Answer all incoming calls in a professional and timely manner;
• Attract potential customers by answering the questions about our products and services, offer information about other products and services;
• Keep a consistently positive, professional and cooperative tone with customers;
• Provide troubleshooting assistance for customers’ orders, account statuses and relevant problems.
   

EXPERIENCE AND SKILLS NEEDED:

• Must be fluent in productivity software such as MSOFFICE & GOOGLE WORKSPACE
• MUST be AI – AGI – GAI competent & certified.
• Strong technical background (IT, software, systems, or related fields);
• Must be fluent in comprehension, reading and writing English. Other languages spoken are the benefit.
• Manage incoming & outgoing calls to clients globally with deep experience in customer service processes and remote support environments.
• Flexible hours to support clients in the time zone regions of North American, Europe and  Asia.
• Critical thinker with excellent follow up, escalation skills to deliver results.
• Professional phone etiquette, with listening & communication skills;

Equipment requirements: high-speed Internet (50 Mbps upload and download speeds), noise-cancelling headset (headphones, a microphone), high quality video conferencing camera to participate with clients and company management.

Academic requirements: Bachelor’s Degree from a recognized University. Preferences will be granted to candidates with Higher Masters accreditation or Certification in Engineering.
 

Candidates must have AI certification from Anthropic (Claude) or equivalent accreditation institutions, demonstrating practical experience in developing with COWORK, AGENTS, SKILLS, LLM, workflows, automations, or other AI solutions. Link for the required courses: https://claude.com/resources/courses or equivalent.

Candidates must have worked with clear understanding utilizing the Anthropic Claude Co-working workspace and tools.

We are looking for an experienced Digital Marketing Manager to join a growing network of digital entertainment products operating under multiple brands and serving one shared customer base.

The role is focused on building and scaling marketing channels across email, partner communication, affiliate acquisition, Telegram/community channels, and paid advertising. We are looking for someone who can take ownership, work independently, and build marketing processes from the ground up.

Product details and vertical specifics will be shared during the introductory call.

Responsibilities

• Build email marketing from scratch across a network of digital products
• Create, manage, and optimize email campaigns for existing users, inactive users, and business partners
• Develop automated email flows, newsletters, reactivation campaigns, promotional campaigns, and partner communication sequences
• Work with existing customer segments to improve engagement and subscription revenue
• Manage and grow Telegram groups and other direct communication channels
• Identify, test, and scale affiliate opportunities and external traffic sources
• Collaborate with a designer, SEO specialist, and developer to prepare creatives, landing pages, tracking, and campaign assets
• Analyze campaign performance, traffic quality, conversion rates, user behavior, and monetization metrics
• Test email subjects, offers, creatives, landing flows, funnels, and partner campaigns
• Prepare regular performance reports and suggest improvements based on data.

Requirements

• Proven experience in digital marketing, growth marketing, email marketing, affiliate marketing, or performance marketing
• Strong practical understanding of email marketing: segmentation, campaigns, automation, deliverability, open rates, CTR, conversion, and reactivation
• Experience building marketing campaigns from scratch or significantly improving existing marketing systems
• Understanding of funnels, traffic sources, conversion metrics, user retention, and campaign optimization
• Experience with affiliate marketing, partner acquisition, or traffic partnerships
• Ability to work independently, take ownership, and move tasks forward without step-by-step guidance
• Analytical mindset and ability to make decisions based on data
• Good communication skills and ability to work with team
• Comfortable working with confidential product verticals and discussing product specifics privately during the hiring process.

Nice to Have

• Experience with subscription-based products
• Experience with digital entertainment, creator economy, AI-powered products, dating, gaming, or similar online consumer niches
• Experience managing Telegram groups, communities, or direct communication channels
• Experience with international markets, especially Europe and the United States
• Experience with affiliate revenue models and partner monetization
• Copywriting experience for email campaigns, offers, and partner communication.

We Offer

• Opportunity to build marketing processes from the ground up
• Work with a network of existing digital products and an active customer base
• Direct impact on growth, retention, and revenue
• Collaboration with a small and flexible team
• Remote cooperation format
• Product details and vertical specifics will be shared during the introduction call.

Our client is a fast-growing AdTech company developing digital advertising solutions for the streaming ecosystem.

The company has built proprietary technology that integrates via API with leading platforms such as Twitch, enabling interactive ad formats directly within live streams. The solution increases audience engagement and creates new monetization opportunities for advertisers and streamers.

Responsibilities:

• Lead the identification, outreach, and onboarding of influencers, securing partnerships that maximize results for both the client and the agency;
• Plan and execute influencer advertising campaigns across platforms including YouTube, Twitch, Kick, TikTok, and Instagram, following the approved marketing strategy and ensuring timely delivery of all campaign assets;
• Track, interpret, and report on campaign data, offering clear insights and data-driven recommendations to boost performance;
• Manage multiple influencer campaigns simultaneously for active clients while contributing to the creation and presentation of proposals for new business opportunities;
• Conduct continuous market research to identify promising influencer channels and meet monthly targets for expanding and diversifying the agency’s influencer network;
• Assess potential influencer collaborations to ensure strong alignment with client branding, messaging, and campaign objectives;
• Develop and suggest creative approaches and tactical improvements aimed at enhancing campaign engagement and conversion outcomes;
• Maintain professional and clear communication in English;
• Organize daily priorities, coordinate cross-team updates, and maintain momentum toward campaign deadlines while ensuring full visibility on negotiation status and performance results;
• Work closely with your line manager to align campaign execution with overarching marketing goals, ensuring a consistent and strategic direction.

Requirements:

• At least 2 years of experience in the iGaming industry, specifically in Tier 1-2 markets;
• Proven success in influencer outreach, negotiation, and managing influencer marketing campaigns;
• Established network of content creators and a proven track record of executing successful influencer campaigns;
• Strong ability to assess influencer fit for brand collaborations and maintain productive relationships;
• Experience working with LATAM markets and the ability to conduct negotiations in Spanish;
• Excellent written and verbal communication skills in English;
• Performance-oriented, with a deep understanding of key metrics and strategies for optimization;
• Strong analytical skills to evaluate campaign results and provide actionable insights;
• Proactive and collaborative mindset, with a focus on delivering measurable results.

Responsibilities:

• Lead and manage a C&B / payroll finance function (20–25 people) across multiple countries and entities;
• Ensure accurate payroll, bonuses, benefits, equity, and tax-related payments across all geographies;
• Build financial reporting and control system for all compensation processes, reporting to CFO;
• Drive automation and optimization of payroll and compensation processes (ERP/1C/Baz, Excel, internal tools);
• Implement and maintain strong internal controls, audits, and compliance across all locations;
• Manage multi-country, multi-format employment structures (B2B, contractors, mixed models);
• Optimize costs, processes, and tax burden across group entities;
• Solve operational and cross-team issues, ensuring structure, transparency, and accountability.

Requirements:

• Experience in senior leadership role (Head/Director) with 20+ people in management;
• Strong background in payroll, C&B, financial control, or HR accounting in large structured companies;
• Experience with multi-country operations and complex payroll systems;
• Advanced Excel skills + experience with ERP systems (1C/Baz or similar);
• Proven experience in process automation and optimization of finance/payroll workflows;
• Strong understanding of taxation, payroll compliance, and financial controls;
• Experience working with different employment formats (B2B, contractors, mixed models);
• Strong analytical mindset + ability to build structure in complex, unorganized environments;
• Willingness to work in multi-location setup with Cyprus as key hub (relocation/onsite required for onboarding).

About Us

We’re building a mental wellness app designed to deliver personalised, accessible, and impactful support to users worldwide. Our mobile app is already live and growing fast, and we’re now looking for a talented Backend Developer to join our team and help take the product to the next level.

The Role

You'll own and evolve the server-side logic that powers our apps — designing and shipping APIs consumed by mobile and web clients, strengthening our microservices ecosystem, and helping us scale reliably and securely. You'll work closely with frontend and mobile engineers, DevOps, and product.

Key Responsibilities
 API & Auth
 

• Design and maintain RESTful APIs for iOS, Android, and web
• Build high-throughput async endpoints
• Implement JWT auth flows and OAuth 2.0 social login (Apple, Google)

Microservices & Architecture
 

• Develop and maintain core services: User, Content, Tracking, Analytics, Notification
• Design stateless, fault-tolerant services for horizontal scaling
• Contribute to Golang services for high-concurrency analytics and notification dispatch

Database & Caching
 

• Write optimized PostgreSQL queries; design schema migrations indexes
• Implement time-based table partitioning for analytics and journal data
• Configure PgBouncer pooling, read/write splitting, and materialized views
• Build and invalidate multi-layer Redis caches (sessions, content metadata, preferences)

Integrations
 

• Apple HealthKit (sleep, HRV, mindful minutes, activity sync)
• In-app purchases: App Store API and Google Play Billing verification
• Push notifications via Firebase Cloud Messaging (iOS & Android)
• Stripe for web subscription payments; Amazon Polly for TTS in meditations

Security & GDPR
 

• GDPR features: data export (JSON), 30-day automated deletion, consent management
• AES-256-GCM encryption for sensitive mental health data fields
• Enforce TLS 1.3, HSTS, Perfect Forward Secrecy; contribute to RBAC and audit logging

DevOps & Quality
 • Maintain Dockerfiles and multi-stage build configs; participate in GitLab CI/CD pipeline
 • Support blue-green deployments and canary rollouts (10% traffic routing)
 • Write unit, integration, and contract tests using pytest

Requirements
Must Have
 • 5+ years backend development in Python
 • Confident working with the Flask and FastAPI frameworks.
 • Experience with Golang, JavaScript, and HTML.
 • VPS management skills on AWS: initial setup, application deployment, performance optimization, updates, security, and monitoring.
 • Experience working with Elasticsearch.
 • Strong PostgreSQL skills: schema design, query optimization, indexing, migrations
 • Redis for caching, session management, and rate limiting
 • JWT authentication, OAuth 2.0, and security best practices
 • Experience with pytest and contributing to CI/CD pipelines
 • Comfortable working in a Docker-based microservices environment
 • Knowledge of GDPR requirements and privacy-by-design practices
 • Proficiency with Git and collaborative workflows (GitFlow)

AI & Automation

• Strong understanding of AI-powered development workflows and modern AI tools
• Experience using AI-assisted coding tools such as ChatGPT, Claude, GitHub Copilot, Cursor, and Lovable
• Ability to leverage AI tools to improve development speed, debugging, documentation, testing, and code quality
• Understanding of AI integrations, LLM APIs, prompt engineering, and AI-assisted automation workflows
• Experience working with AI-generated code while maintaining high standards for security, scalability, and maintainability
 

About Us

We’re building a mental wellness app designed to deliver personalised, accessible, and impactful support to users worldwide. Our mobile app is already live and growing fast, and we’re now looking for a talented Backend Developer to join our team and help take the product to the next level.

The Role

You'll own and evolve the server-side logic that powers our apps — designing and shipping APIs consumed by mobile and web clients, strengthening our microservices ecosystem, and helping us scale reliably and securely. You'll work closely with frontend and mobile engineers, DevOps, and product.

Key Responsibilities
 API & Auth
 

• Design and maintain RESTful APIs for iOS, Android, and web
• Build high-throughput async endpoints
• Implement JWT auth flows and OAuth 2.0 social login (Apple, Google)

Microservices & Architecture
 

• Develop and maintain core services: User, Content, Tracking, Analytics, Notification
• Design stateless, fault-tolerant services for horizontal scaling
• Contribute to Golang services for high-concurrency analytics and notification dispatch

Database & Caching
 

• Write optimized PostgreSQL queries; design schema migrations indexes
• Implement time-based table partitioning for analytics and journal data
• Configure PgBouncer pooling, read/write splitting, and materialized views
• Build and invalidate multi-layer Redis caches (sessions, content metadata, preferences)

Integrations
 

• Apple HealthKit (sleep, HRV, mindful minutes, activity sync)
• In-app purchases: App Store API and Google Play Billing verification
• Push notifications via Firebase Cloud Messaging (iOS & Android)
• Stripe for web subscription payments; Amazon Polly for TTS in meditations

Security & GDPR
 

• GDPR features: data export (JSON), 30-day automated deletion, consent management
• AES-256-GCM encryption for sensitive mental health data fields
• Enforce TLS 1.3, HSTS, Perfect Forward Secrecy; contribute to RBAC and audit logging

DevOps & Quality
 • Maintain Dockerfiles and multi-stage build configs; participate in GitLab CI/CD pipeline
 • Support blue-green deployments and canary rollouts (10% traffic routing)
 • Write unit, integration, and contract tests using pytest

Requirements
Must Have
 • 5+ years backend development in Python
 • Confident working with the Flask and FastAPI frameworks.
 • Experience with Golang, JavaScript, and HTML.
 • VPS management skills on AWS: initial setup, application deployment, performance optimization, updates, security, and monitoring.
 • Experience working with Elasticsearch.
 • Strong PostgreSQL skills: schema design, query optimization, indexing, migrations
 • Redis for caching, session management, and rate limiting
 • JWT authentication, OAuth 2.0, and security best practices
 • Experience with pytest and contributing to CI/CD pipelines
 • Comfortable working in a Docker-based microservices environment
 • Knowledge of GDPR requirements and privacy-by-design practices
 • Proficiency with Git and collaborative workflows (GitFlow)

AI & Automation

• Strong understanding of AI-powered development workflows and modern AI tools
• Experience using AI-assisted coding tools such as ChatGPT, Claude, GitHub Copilot, Cursor, and Lovable
• Ability to leverage AI tools to improve development speed, debugging, documentation, testing, and code quality
• Understanding of AI integrations, LLM APIs, prompt engineering, and AI-assisted automation workflows
• Experience working with AI-generated code while maintaining high standards for security, scalability, and maintainability

About Us

We’re building a mental wellness app designed to deliver personalised, accessible, and impactful support to users worldwide. Our mobile app is already live and growing fast, and we’re now looking for a talented Backend Developer to join our team and help take the product to the next level.

The Role

You'll own and evolve the server-side logic that powers our apps — designing and shipping APIs consumed by mobile and web clients, strengthening our microservices ecosystem, and helping us scale reliably and securely. You'll work closely with frontend and mobile engineers, DevOps, and product.

Key Responsibilities
 API & Auth
 

• Design and maintain RESTful APIs for iOS, Android, and web
• Build high-throughput async endpoints
• Implement JWT auth flows and OAuth 2.0 social login (Apple, Google)

Microservices & Architecture
 

• Develop and maintain core services: User, Content, Tracking, Analytics, Notification
• Design stateless, fault-tolerant services for horizontal scaling
• Contribute to Golang services for high-concurrency analytics and notification dispatch

Database & Caching
 

• Write optimized PostgreSQL queries; design schema migrations indexes
• Implement time-based table partitioning for analytics and journal data
• Configure PgBouncer pooling, read/write splitting, and materialized views
• Build and invalidate multi-layer Redis caches (sessions, content metadata, preferences)

Integrations
 

• Apple HealthKit (sleep, HRV, mindful minutes, activity sync)
• In-app purchases: App Store API and Google Play Billing verification
• Push notifications via Firebase Cloud Messaging (iOS & Android)
• Stripe for web subscription payments; Amazon Polly for TTS in meditations

Security & GDPR
 

• GDPR features: data export (JSON), 30-day automated deletion, consent management
• AES-256-GCM encryption for sensitive mental health data fields
• Enforce TLS 1.3, HSTS, Perfect Forward Secrecy; contribute to RBAC and audit logging

DevOps & Quality
 • Maintain Dockerfiles and multi-stage build configs; participate in GitLab CI/CD pipeline
 • Support blue-green deployments and canary rollouts (10% traffic routing)
 • Write unit, integration, and contract tests using pytest

Requirements
Must Have
 • 5+ years backend development in Python
 • Confident working with the Flask and FastAPI frameworks.
 • Experience with Golang, JavaScript, and HTML.
 • VPS management skills on AWS: initial setup, application deployment, performance optimization, updates, security, and monitoring.
 • Experience working with Elasticsearch.
 • Strong PostgreSQL skills: schema design, query optimization, indexing, migrations
 • Redis for caching, session management, and rate limiting
 • JWT authentication, OAuth 2.0, and security best practices
 • Experience with pytest and contributing to CI/CD pipelines
 • Comfortable working in a Docker-based microservices environment
 • Knowledge of GDPR requirements and privacy-by-design practices
 • Proficiency with Git and collaborative workflows (GitFlow)

AI & Automation

• Strong understanding of AI-powered development workflows and modern AI tools
• Experience using AI-assisted coding tools such as ChatGPT, Claude, GitHub Copilot, Cursor, and Lovable
• Ability to leverage AI tools to improve development speed, debugging, documentation, testing, and code quality
• Understanding of AI integrations, LLM APIs, prompt engineering, and AI-assisted automation workflows
• Experience working with AI-generated code while maintaining high standards for security, scalability, and maintainability

We create solutions that put the client at the center of marketing. Marketing activities begin with an understanding of the client's needs and behavior, not with a product or campaign.

The platform brings together three key components:

rich historical, real, and forecast customer data, AI-controlled orchestration of the client's multi-channel paths, and statistically reliable assessment of the impact of each marketing action.

This allows you to create personalized, efficient, and measurable marketing that is truly customer-oriented.

Enterprise Customer Success Manager (CSM) plays a critical role in building strong, long-term relationships with our enterprise clients. As the trusted advisor and main point of contact for senior stakeholders, you’ll ensure that our customers realize maximum value from our platform while driving measurable impact for their business.
This is a highly strategic and consultative role that requires strong business acumen, excellent communication skills, and proven experience working with senior executives in large, complex organizations. 

Our Enterprise CSMs are natural leaders who combine analytical depth with customer empathy, helping clients succeed through thoughtful guidance, structured planning, and proactive engagement.

Responsibilities:

• Own the customer relationship – serve as the primary point of contact and strategic advisor for enterprise accounts.
• Drive value realization – ensure clients are maximizing adoption of our platform and achieving measurable ROI.
• Executive engagement – build trusted relationships with senior stakeholders, delivering insights and recommendations at an executive level.
• Customer advocacy – represent the voice of the customer internally, collaborating with Product, R&D, and other teams to drive improvements.
• Strategic planning – lead quarterly business reviews, success planning sessions, and ongoing enablement initiatives.
• Crisis management & resolution – anticipate risks, troubleshoot issues, and ensure timely resolution with professionalism.

• Thought leadership – educate clients on best practices, new capabilities, and industry trends to continuously elevate their marketing maturity.

   

Requirements:

• Bachelor’s degree required; advanced degree a plus.
• 2+ years of experience in customer-facing roles (Customer Success, Account Management, or Consulting) in a B2B SaaS environment.
• Proven track record of managing enterprise accounts and engaging directly with senior executives (VP, C-level).
• Exceptional presentation, facilitation, and communication skills in English.
• Strong analytical and problem-solving abilities, with the ability to translate complex data into actionable insights.
• Highly proactive, structured, and organized, with the ability to manage multiple priorities.
• Collaborative mindset and excellent interpersonal skills.
• Growth-oriented, curious, and comfortable driving change in dynamic environments.

What we offer:

• 100% remote from Ukraine;
• 20 working days’ vacation; 
• 10 paid sick leaves;
• public holidays;
• equipment;
• accountant helps with documents;
• many cool team activities.

We are seeking an experienced PLM Solution Architect with strong German language capabilities to lead enterprise-level Product Lifecycle Management initiatives for one of our biggest-scale customers in the automotive sector. This role requires a strategic thinker who can bridge technical architecture with business requirements while effectively communicating with German-speaking stakeholders across the organization who will have the opportunity to work on strategic PLM initiatives for a global organization being the key-decision makers. 

Do you have strong presentation and facilitation capabilities along with the ability to communicate complex technical concepts to diverse audiences and influence on them with proven stakeholder management skills across multiple organizational levels?

And all that while being experienced with mentoring technical teams and junior architects, and at the same time being able to work independently while time management is your best friend... sounds like you? Then look no further, if multitasking is not a word that scares you, should you match the following:

Key Responsibilities

Solution Architecture & Implementation

• Lead end-to-end PLM solution architecture design, development, and implementation
• Define and maintain PLM architecture standards, best practices, and technology roadmap
• Conduct solution design sessions, architecture reviews, and technical assessments
• Ensure system scalability, data governance, and regulatory compliance
• Support deployment activities, system migrations, and platform upgrades

Stakeholder Engagement

• Engage directly with German-speaking business stakeholders to gather, analyze, and refine requirements
• Facilitate workshops and design sessions in the German language
• Translate business needs into technical solutions and architecture blueprints
• Present technical concepts to both technical and non-technical audiences

System Integration

• Drive integration strategies with enterprise systems, including: ERP Systems: SAP; CAD Tools: Siemens NX, CATIA, and other design platforms; PLM Platforms: Teamcenter, Windchill, or similar
• Design and implement API-based integrations across the enterprise ecosystem
• Ensure seamless data flow between PLM and other business-critical systems

Required Skills & Qualifications

Education & Experience

• Bachelor's or Master's degree in Engineering, Computer Science, Information Technology, or related field
• 8–12+ years of progressive experience in the PLM domain and solution architecture

Technical Expertise

• Deep expertise in at least one major PLM platform: Siemens Teamcenter; PTC Windchill or an equivalent enterprise PLM solution
• Proven track record in solution architecture and enterprise system integration
• Strong understanding of core PLM concepts: Bill of Materials (BOM) management, Engineering Change Management (ECM/ECO), Product Data Management (PDM), Configuration management, Workflow and lifecycle management
• Experience with APIs, web services, and integration technologies
• Knowledge of enterprise architecture frameworks and methodologies

Language Requirements

• German: B1/B2 level (CEFR) – mandatory
  • Ability to conduct business meetings and technical discussions
  • Comfortable facilitating workshops and presenting in German
• English: Fluent (written and spoken) for international collaboration

Nice to Have

Industry & Domain Knowledge

• Experience in the automotive or manufacturing industries
• Understanding of industry-specific compliance and standards (e.g., IATF 16949, ISO 9001)

Emerging Technologies

• Knowledge of cloud platforms (Microsoft Azure, AWS)
• Familiarity with digital thread and digital twin concepts
• Experience with IoT, Industry 4.0, or smart manufacturing initiatives
• Understanding of Agile/DevOps methodologies in the PLM context

We are looking for a Product Analyst with 2+ years of experience in analytics, preferably (but not necessarily) in gaming or iGaming. The ideal candidate has strong SQL skills, experience with data visualization tools (Power BI or Tableau), and expertise in user behavior and product performance analysis. 

In this role, you will analyze key metrics. An important part of this role is building and maintaining dashboards in Power BI, integrating data from MS SQL and ensuring data accuracy and consistency across multiple sources.   

Experience 

• 2+ years of experience in data analytics 
• Previous experience in a data-driven role within gaming, or a digital product environment is a plus. 

Required skills 

• Hands-on experience with data visualization tools ( Power BI , Tableau). 
• Strong SQL skills for querying and analyzing large datasets. 
• Practical understanding of unit economics ( GGR, NGR, ARPPU, LTV, cohort analysis)
• experience in analyzing product metrics and user behavior

• analytical thinking and the ability to formulate conclusions based on data

   

  Responsibilities  

• Build new and maintain existing dashboards and reports based on Power BI
• Automate unit economics and key product metrics in Power BI.
• Analyze user behavior, engagement, and conversion through cohort, retention, and segmentation analysis to identify growth opportunities 
• Provide actionable recommendations to improve product funnel and key product metrics. 
• Develop predictive models to forecast unit economics, analyze and optimize unit economics. 
• Process ad hoc requests from product and marketing teams, providing quick insights to support strategic decisions. 
• Ensure data accuracy and consistency across multiple sources. 
• Collaborate with developers to improve data and database structures. 

  Nice to have

• Experience with or strong interest in eSports / Dota 2: understanding of the gaming ecosystem, ranking systems (MMR), and Steam API integrations 
• Basic Python skills (Pandas, NumPy) for processing large datasets and automating routine tasks

Why Join Us?  

• Work on a cutting-edge Gaming platform tailored for Dota2 enthusiasts. 
• Have a direct impact on product decisions and strategy using data-driven insights. 
• Be part of a cross-functional team blending product management, analytics, and user experience  

We are looking for a strategic, data-driven, and operationally strong Head of Sales to lead and scale our outbound sales division across Tier-1 markets.

This is a high-impact leadership role focused on building scalable outbound sales systems, increasing player monetization, and driving VIP conversion across multiple GEOs.

The role was created as part of separating VIP and Sales into two dedicated verticals, giving the future Head of Sales full ownership over outbound revenue generation, CRM-driven sales operations, and sales infrastructure development.

HOW YOU WILL MAKE AN IMPACT

• Take full ownership of outbound sales performance, player conversion into VIP segments, and initial revenue generation across multiple GEOs
• Build, scale, and optimize the Sales department structure starting from an existing team of 10 agents
• Set, monitor, and improve KPIs related to revenue, deposits, conversion rates, player activity, retention, and sales efficiency
• Manage multi-channel outbound communication systems including phone sales, auto-dialers, SMS, email, messengers, and CRM-triggered communication flows
• Research, select, configure, and optimize CRM systems tailored to operational and cross-functional business needs
• Implement CRM automation, routing logic, trigger-based communication scenarios, and personalized sales workflows
• Develop scalable segmentation systems based on player lifecycle, deposit behavior, value, engagement, and risk profiles
• Create personalized offer strategies focused on maximizing NGR, LTV, retention, and player profitability
• Establish communication QA frameworks, analytics infrastructure, reporting systems, and operational standards
• Develop sales playbooks, scripts, objection-handling frameworks, and communication standards for different customer segments and GEOs
• Lead hiring, onboarding, coaching, training, performance management, and leadership development for sales managers and team leads
• Collaborate closely with Operations, CRM, Product, VIP, Analytics, and Compliance teams

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 3+ years of leadership experience as Head of Sales, Sales Operations Lead, or similar management roles
• Strong background in high-risk or high-volume industries such as iGaming, FinTech, Crypto, Dating, Telemarketing, Luxury Services, or Concierge businesses
• Proven experience building or restructuring outbound sales departments and operational frameworks
• Hands-on experience selecting, implementing, and configuring CRM systems from scratch, including process architecture, segmentation, automation, and routing logic
• Strong understanding of outbound sales infrastructure, predictive/power dialers, CRM-driven workflows, and messaging systems
• Proven success working with Tier-1 GEOs (Western Europe, Canada, Australia/New Zealand) and understanding local customer psychology and premium-client communication standards
• Strong analytical and data-driven mindset with advanced understanding of LTV, CAC, ARPU, Churn, Conversion Rate, and retention metrics
• Experience managing high-volume outbound teams and scaling operational performance
• Ability to combine strategic thinking with hands-on operational leadership
• Strong people-management and leadership skills with experience developing managers and team leads
• English level B2+ is mandatory
• Additional Tier-1 languages will be considered a strong advantage

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

PERSONALITY & SKILLS:

- natural team player, ready to go the extra mile to help a colleague

- very detail-oriented

- proactive and self-organized, excited to improve and automate existing sales and marketing processes

- fast learner

- fluency in English

- advanced computer skills (user)

DUTIES:

- Proactively reaching out to new leads

- Handle responses, scheduling initial and follow-up calls

- Create & analyze marketing campaigns

- Matching existing timely ideas with client's needs and proactively ensuring that clients are updated

- Invoicing and tracking receivables for existing clients

- Prioritizing sales & marketing efforts for the team

- Updating marketing and sales presentations

- Working hours are shifted to the US (afternoon and evening hours in Ukraine) & working remotely

Important: after confirming your application on this platform, you’ll receive an email with the next step: completing your application on our internal site, LaunchPod. So keep an eye on your inbox and don’t miss this step — without it, the process can’t move forward.

Why join us

If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you! :)

About the role

We are looking for a Technical Architect / Solutions Architect to lead modernization of a large-scale healthcare platform supporting primary care programs across Africa. You will design and evolve distributed backend systems built in C#/.NET on Azure with SQL Server/PostgreSQL. The role focuses on HL7/FHIR interoperability, offline-first workflows, and scalable, secure architecture.

What you will do

• Own architecture and technical direction for a large-scale healthcare platform across Africa;
• Lead modernization and redesign of backend systems using C#, .NET, Azure, SQL Server/PostgreSQL, and distributed architectures;
• Drive HL7/FHIR integrations with national health systems, labs, and third-party platforms;
• Set coding standards, guide performance optimization, and mentor engineers through reviews and day-to-day leadership;
• Collaborate with CTO, product, clinical, data, and DevOps teams on roadmap and technology decisions;
• Build offline-first workflows and sync solutions for low-connectivity environments;
• Improve platform reliability, scalability, and security as the business expands across multiple countries;
• Resolve incidents and technical issues in mission-critical systems requiring rapid response;
• Evaluate and introduce new technologies, architectural patterns, and AI/data capabilities as appropriate;
• Contribute hands-on to complex design and implementation work when needed.

Must haves

• 8+ years software engineering experience;
• 3+ years Technical Lead / Architect experience;
• C#;
• .NET Framework;
• .NET Core / .NET 6+;
• SQL Server and/or PostgreSQL;
• REST APIs;
• Distributed systems;
• Azure;
• EMR / EHR experience;
• HL7 and/or FHIR;
• Healthcare interoperability;
• Architecture ownership;
• Mentoring engineers;
• Code reviews;
• Technical roadmap participation;
• Strong stakeholder communication;
• Upper-intermediate English level.

Nice to haves

• OpenMRS;
• National healthcare integrations;
• Offline-first systems;
• Docker/Kubernetes;
• Data platforms / analytics;
• AI in healthcare;
• Public health systems;
• Africa healthcare programs;
• Knowledge of DevSecOps and CI/CD pipelines;
• Experience supporting large-scale distributed healthcare deployments.

The benefits of joining us

• Professional growth

Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps

• Competitive compensation

We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities

• A selection of exciting projects

Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands

• Flextime

Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.

Meet Our Recruitment Process

Asynchronous stage – An automated, self-paced track that helps us move faster and give you quicker feedback:

• Short online form to confirm basic requirements
• 30–60 minute skills assessment via Codility – a platform founded in Poland that helps us provide quicker feedback and streamline this stage of the process.
• 5-minute introduction video

Synchronous stage – Live interviews

• Technical interview with our engineering team (scheduled at your convenience)
• Final interview with your future teammates

If it’s a match — you’ll get an offer!

Emerise Group is a dynamic, product-driven group of companies operating in the iGaming industry. We build high-impact solutions that fuel innovation and deliver outstanding user experiences across the entertainment ecosystem. We’re searching for a Sales (VIP) Manager - you’ll be responsible for building relationships with players from their first interaction with the product helping them complete onboarding, encouraging first deposits, and supporting their journey toward becoming engaged and loyal customers.
 

Must-Have Skills & Experience:

• 1+ year of experience in Sales, Retention, Customer Success, Account Management, or VIP Management.
• Upper-Intermidiate English (written and spoken) + Additional languages are considered an advantage.
• Proven track record of achieving revenue, retention, or sales targets.
• Experience working in iGaming, online casino, sports betting, fintech, or other performance-driven industries is highly preferred.

Desired / Preferred Skills:

• Experience in online casino or sportsbook operations.
• Knowledge of player segmentation and customer lifecycle strategies.
• Understanding of responsible gaming principles.
• Experience working with outbound call campaigns.
• Familiarity with bonus mechanics, promotions, and gamification strategies.
• Experience managing customer portfolios.
• Ability to work in a fast-paced, target-driven environment.
• Experience with CRM automation and customer journey optimization.
   

Expected Duties / Tasks:

• New Player Activation: contact newly registered players and guide them through their onboarding journey.
• Assist customers in completing  first deposit activities.
• Increase conversion rates from registration to active depositing customers.
• Early Lifecycle Development: build relationships with newly depositing players.
• Promote relevant campaigns, bonuses, tournaments, and special offers.
• Increase player engagement and activity levels.
• Reactivation & Retention: proactively engage inactive or declining customers through calls, emails, and messaging channels.
• Identify reasons for inactivity and implement personalized retention strategies.
• Successfully reactivate dormant customer accounts.
   

Selling Points:

• Remote-First Work Model: we offer a fully remote work environment, providing you with the flexibility to work from any location worldwide while maintaining high productivity and work-life balance.
• Growth-Oriented Environment: join a fast-growing business operating in a startup-driven environment with minimal bureaucracy. We value efficiency, ownership, and the ability to make decisions quickly.
• Opportunity to Make a Measurable Impact: you will play a key role in driving player activation, conversion, and retention, directly influencing business growth through proactive sales strategies and personalized player engagement. You will work closely with the VIP team to build strong player relationships and contribute to the growth of the VIP program.
• Collaborative and Transparent Culture: we foster a professional, respectful, and open working culture where teamwork, accountability, and clear communication are core values.

Who we are   

We are a Ukrainian multiproduct company that creates database development and management tools, connectivity solutions, productivity tools, and data services for more than 500,000 clients from 120 countries. Among our clients, you can find such legends as Microsoft Corporation, Oracle America, IBM, Intel, and many more companies that deserve their place in the Fortune 100 and Fortune 500.   

Since 1997, we have been streamlining data workflows for professionals and teams with our intuitive and efficient software products. We’re committed to enhancing our customers' experience across the globe by minimizing data-related tasks and enabling them to focus on more inspiring goals. Whether it’s Fortune-100 companies or individuals, we provide a customer-centric approach, delivering high-quality solutions and exceptional support.    

Driven by passion, we play a substantial role in shaping the future of data management.   

Product that needs your engagement   

TMetric is a fast-growing 24/7 SaaS product, helping businesses and professionals worldwide track time effortlessly and optimize productivity.  

TMetric started as a powerful yet simple time tracking solution, serving companies, agencies, consultants, and freelancers. Today, we are rapidly expanding beyond time tracking into Payroll, Billing & Invoicing, helping businesses seamlessly convert tracked time into invoices, streamline client billing, and simplify payroll calculations.  

With seamless cross-platform accessibility (web, desktop, and mobile) and a strong market presence, we are scaling TMetric to become the go-to tool for time tracking, payroll, and financial workflow automation.  

Your future team of professionals   

You will become part of a dynamic team of professionals who are deeply passionate about our product. Our team consists of a Head of TMetric, Product Owner, three QA Engineers, two Designers, a Technical Writer, three JavaScript Developers, two .NET Developers, a Software Architect, a .NET Team Lead, and a Customer Support Specialist — each playing a pivotal role in driving our success. Together, we cover the full software development lifecycle and uphold the highest standards at every stage of our product’s evolution.  

Impact you will make   

This is a part-time contract role for a Markup Developer, focused on building responsive UI components, maintaining markup quality, and supporting frontend development efforts. The position offers flexible working hours and is not intended as a full-time engagement. 

The Markup Developer plays a key role in transforming UI/UX designs into high-quality, responsive, and visually consistent user interfaces. Working closely with designers and developers, the Markup Developer contributes to maintaining TMetric’s design standards, improving frontend quality, and ensuring that interfaces remain responsive, accessible, and aligned with the product’s branding and usability goals.  

• Transform design mockups into clean, responsive, and high-quality HTML/CSS interfaces that deliver a consistent user experience across products.  
• Ensure pixel-perfect implementation of UI designs while maintaining usability, accessibility, and cross-browser compatibility.  
• Build and evolve a scalable library of reusable markup components, improving development efficiency and design consistency across the platform.  
• Collaborate closely with designers and developers to bridge the gap between design vision and technical implementation.  
• Contribute to frontend quality by identifying and resolving responsiveness, compatibility, and performance issues across devices and browsers.  
• Drive continuous improvements in markup standards, maintainability, and frontend best practices.  
• Proactively identify opportunities to enhance UI/UX and improve the overall user experience through thoughtful implementation and optimization.  
• Help establish efficient workflows and standards that enable faster delivery of new features while maintaining a high level of quality.  

Skills we are looking for   

• 4+ years of experience in frontend or markup development, preferably in a product or SaaS environment.  
• Strong knowledge of HTML5, CSS3, and CSS preprocessors (SASS, LESS).  
• Experience building responsive, cross-browser compatible interfaces.  
• Experience working with at least one template engine syntax such as DTL, Pug, Pebble, ERB, Twig, Liquid, Handlebars, or ASP.NET Razor (Razor is highly preferred).  
• Understanding of cross-browser compatibility challenges and best practices for addressing them.  
• Familiarity with responsive design frameworks such as Bootstrap.  
• Ability to collaborate with designers and suggest UI/UX improvements based on technical feasibility.  
• Basic knowledge of JavaScript and Git.  
• Familiarity with modern frontend frameworks (React, Vue, etc.) for effective collaboration with frontend teams.  
• Higher education in Computer Science, Web Development, or a related field (relevant certifications are a plus). 

Benefits you get  

• Maintain your work-life balance  

Manage your own working hours with our flexible schedule  

Vacation/sick leaves granted on a pro-rata basis 

No overtimes required  

• Hybrid type of cooperation  

Whether you prefer to work remotely in the comfort of your home office or from one of our 4 offices, you can still take part in increasing the world`s awareness about quality Ukrainian products from any part of the world  

• Grow with us  

In-house English courses — increase your proficiency through our online courses and speaking clubs with a native speaker  

Online learning activities — workshops, lectures, and webinars to enhance your leadership, management, and self-awareness skills  

Experience exchange — we are proud of our team of professionals who gladly share their deep expertise in all kinds of fields with the rest of the team  

Promotions, rotations, and transitions — when you believe your skills could benefit a different role or team.  

• Stand with Ukraine!  

We have an active pro-Ukrainian position, and that means we help our army, our servicemen, and their families not only through constant donations and volunteering, but also through our military leave policy, special health insurance options, and financial help  

We are a perfect match if you share our values  

We are professionals in our field.  

We know how to turn up our professionalism to the maximum, because we are experts who enjoy solving complex tasks.  

We know how to focus on the product, think big, and at the same time delve deep into the details.  

We create a calm and friendly atmosphere within the company.  

We value the freedom of open and transparent communications.  

Radical honesty is embedded in the foundation of our culture.  

We are open to new things and constantly develop and practice regular knowledge sharing, which helps us evolve continuously.  

Most importantly, the company creates an environment where we can fulfill our potential upon a solid foundation.  

Our Hiring Process  

• Recruitment Interview  
• Technical Interview  
• Offer Call  

We strive to ensure transparency and openness in the hiring process, and we understand the importance of providing timely feedback. If your resume meets the job requirements, we will contact you to clarify details and schedule an interview within 2 weeks after your application is submitted.   

The timeframe for feedback between interview stages may take up to 2 weeks.