Jobs at Djinni

At BetSymphony, we are embarking on an ambitious project to revolutionize the online gambling industry. Our vision is to develop a cutting-edge gambling platform that will serve as the backbone for multiple different brands, each with its unique identity and target audience. This platform will leverage the latest technologies to ensure a seamless, secure, and engaging experience for users across the globe.

As a Middle Scala Developer on our team, you will play a pivotal role in bringing this vision to life. You will be involved in every stage of the development process, from initial design to deployment, focusing on creating a scalable, high-performance backend system that can support the diverse needs of multiple brands.

Working on this project will expose you to the latest technologies and challenges in software development, offering ample opportunities for growth and innovation. You will be part of a dynamic team that values creativity, collaboration, and a commitment to excellence.

You will be an excellent fit for this position if you have:

• At least 3 years of experience building backend systems.
• At least 2 years of experience working with Scala.
• Experience building RESTful APIs / WebSockets.
• Proficient in Scala and its ecosystem (e.g., Akka, Play Framework, SBT).
• Experience working with distributed messaging systems such as Kafka, ActiveMQ, RabbitMQ, etc.
• Experience with microservices architecture.
• Containerisation technologies (e.g., Docker, Kubernetes).
• Strong understanding of software design patterns, data structures, and algorithms.
• Experience with database technologies (SQL and NoSQL).
• Familiarity with cloud services (AWS, GCP, or Azure) and DevOps tools (CI/CD pipelines).
• Strong written and verbal communication skills in English (B2)
• Be able to work in a multicultural work environment.
• Strong problem-solving skills.
• Self-organized and able to quickly learn new technologies and paradigms.

Desirable:

• Experience with JIRA and Confluence.
• Experience with ZIO and/or Typelevel stack (CATS etc.)
• Experience with Couchbase DB
• Experience with ElasticSearch
• Experience in gambling or online gaming.
• Experience with TDD development processes. 
• Strong interest in applying AI-powered tools (e.g., ChatGPT, Copilot, Curso,r or similar) to speed up day-to-day development tasks.
• Proven ability or strong motivation to use AI to reduce development time, improve code quality, and automate repetitive engineering work.
• Experience in leveraging AI for code generation, refactoring, debugging, test creation, and documentation.
• Openness to experimenting with new AI tools and workflows and integrating them into the development process.

Here are some of the things you’ll be working on:

• New features development within the existing product.
• Communicating with team members and the Product team.
• Resolving technical problems as they arise.
• Bug fixing of newly developed features (no refactoring of the old code).
• Writing Unit tests and integration tests.
• Scrum ceremonies participation.
• Mentoring middle and junior colleagues might be required.

The Calendars builds an iOS app used by millions of people every day to plan their time. We’re looking for an iOS Engineer who wants to work on a large-scale product, contribute to the development of key features, and build a high-quality user experience as part of a strong team.

What you will do:

• Implement, document, maintain existing application functionality.
• Enhance the application's responsiveness. Identify and rectify bottlenecks and bugs.

• Collaborate with UX/UI designers to transform design mockups and wireframes into fully functional and visually appealing iOS application

   

About you:

• Experience developing applications using Swift and Objective-C.
• Understanding of iOS design principles, interface guidelines, and best practices.
• Strong understanding of SOLID, OOP patterns, concurrency patterns.
• Proficient in memory management and performance tuning.

• Comfortable working with UIKit, SwiftUI, Foundation, Combine, GCD, Swift Concurrency.

   

Would be a plus:

• Experience of working with calendar-related applications e.g. time zones, recurreint events, etc.
• Intstuments
• CI/CD
• StoreKit

What you will get at Readdle:

• Customer-centric culture. We put our users at the heart of everything we do. Every team member has the opportunity to engage directly with customers, gaining insights that shape meaningful, delightful experiences for millions worldwide.
• Relentless growth. We’re committed to mastery in our craft. We take ownership of our work, decisions, and outcomes, and we see feedback as a catalyst for growth. Every challenge is an opportunity to learn, evolve, and raise the bar.
• Exceptional people, exceptional team. Our greatest strength is our people. We care deeply about each other, work transparently, and celebrate collective success. Together, we build an environment where everyone can do their best work and grow beyond their potential.
• Real impact. We design products that truly matter. Our focus is on delivering tangible value, simplifying complexity, pushing boundaries, and continuously improving how we build and deliver solutions to our users.
• Culture of innovation. We embrace curiosity and creativity in everything we do. Fresh ideas are not just welcomed, they’re expected, celebrated, and turned into real innovations that shape the future of our products and company.

AdTribe is a performance marketing agency with 7 years of expertise in scaling e-commerce brands in the USA market. We help our clients grow through Facebook (Meta), Google, TikTok, and other advertising platforms. Now, we're looking for an experienced Media Buyer to join our team and work with clients from the USA, UK, Australia, and other Tier-1 markets.
 

What You’ll Do:

• Launch, Manage, and Optimize advertising campaigns for clients, focusing on Facebook & Google.
• Strategic Consulting: Provide data-driven recommendations to improve conversion rates, AOV, LTV, and other key business metrics.
• Client Communication: Engage directly with clients via Slack, ensuring clear, timely, and effective communication.
• Reporting: Prepare detailed performance reports 
• Creative Strategy: Offer creative insights and recommendations to enhance ad performance, create briefs for designers and content creators.
• Process Improvement: Follow and improve AdTribe’s internal workflows to drive better efficiency and results.
• Knowledge Management: Keep our internal knowledge base up-to-date with the latest marketing trends and platform updates.

What We’re Looking For:

• 2+ year of experience managing successful ad campaigns on Facebook and Google platforms
• Understanding of eCommerce and Lead Generation projects
• Upper-Intermediate English proficiency with the ability to clearly articulate ideas

Nice-to-Haves:

• Experience working with US-based clients
• Experience with AI tools to enhance marketing processes
• Proficiency in GA4 for reporting and analytics

What You’ll Get in Return:

• Work with Tier-1 market clients.
• Fully remote position with flexible hours - work from anywhere.
• High autonomy in decision-making and project management.
• 24 paid vacation days per year + paid sick leave.
• Compensation for hobbies, sports activities, therapy sessions, and coworking spaces.

About the role:

We are looking for Web UA Manager to join our team for our new fast-growing AI-powered web project MySpicy.ai, focused on AI virtual dating experience.

Your Impact

• Take ownership, manage, and optimize paid campaigns across Facebook Ads, Google Ads, TikTok
• Analyze campaign performance, test hypotheses, and scale successful strategies
• Collaborate cross-functionally with product, creative, and analytics teams to align acquisition goals
• Launch campaigns, write briefs, troubleshoot issues, and dive into data as needed
• Identify new growth opportunities and continuously improve conversion funnels
• Monitor and manage acquisition spend to meet performance KPIs

Requirements

• 3+ years of experience in web user acquisition, performance marketing, or growth marketing
• Proven track record running Facebook and Google Ads with strong ROI
• Strong understanding of subscription-based monetization models
• Experience with multiple quiz set-ups
• Analytical mindset with experience in A/B testing
• Experience with budgets 100k+ monthly
• Familiarity with tools like Google Analytics, Meta Ads Manager, and performance tracking platforms
• Comfortable working independently in a fast-paced, remote environment

What We Offer

• A passionate, skilled team with zero bureaucracy — just results
• Competitive salary that lets you focus on your work and personal growth
• Professional development: access to courses, workshops, and a corporate library
• 20 days of paid vacation, health insurance, and regular sports activities
• A collaborative culture: team buildings and fun events inside and outside the office

About the Company:

It is a product company, holding leading positions in the Indian market. We've been operating for 6 years and during this time, we've established strong positions in both financial performance and audience recognition.

Requirements:

• Bachelor’s or Master’s degree (Mathematics, Statistics, IT, Analytics)
• 2–3 years of experience as a Risk/Fraud/Data Analyst in anti-fraud products for iGaming or E-commerce (such as Seon, LexisNexis, Covery, Kount, Riskified, Forter, Feedzai, etc.) or experience working with these systems*
• Experience in rule engine configuration — creating, testing, and optimizing rules based on transactional and behavioral data
• Understanding of scoring principles: knowledge of risk assessment models and fraud probability evaluation methods
• Ability to work with large datasets and identify fraud patterns
• Experience in building and visualizing reports
• Strong analytical thinking and attention to detail

• English level: Upper-Intermediate or higher

   

Will be a plus:

• Experience building an anti-fraud system from scratch or optimizing an existing one
• Experience in the crypto sector
• Knowledge of basic KYC principles
   

Key Responsibilities:

• Develop and maintain scoring models for customer/transaction risk assessment
• Configure, test, and optimize risk rules
• Monitor scoring accuracy and rule efficiency metrics
• Create and maintain reporting dashboards and analytics
• Analyze fraud incidents and develop fraud prevention strategies
• Collaborate with cross-functional teams

We Offer:
Remote work from anywhere in the world.
Fast decision-making without bureaucracy.
Friendly atmosphere among people passionate about their work.
Qualified managers invested in your growth.
20 paid vacation days, 5 day-offs, and paid sick leave.

SnoopGame is looking for a motivated and proactive Junior Recruiter who is eager to grow in the talent acquisition field. In this role, you will gain hands-on experience working with various positions across different markets.
Over the past decade, we’ve meticulously tested more than 1,500 games across a wide range of genres — from Hyper Casual to AAA. Today, we proudly stand as international game testing company, with strong expertise and the capability to deliver diverse manual testing services across multiple platforms.

Requirements:
 

• 0–6 months of commercial experience as a Researcher or Recruiter.
• Recruitment courses or self-study in recruitment theory and HR processes.
• Strong communication skills, ability to negotiate and work with objections.
• English Upper-Intermediate or higher (for spoken communication).

Responsibilities:
 

• Sourcing and screening candidates for open positions.
• Conducting interviews.
• Working with external platforms (LinkedIn, DOU, Djinni, etc.).
• Maintaining and expanding the internal candidate database in an ATS.
• Recruitment funnel reporting.
• Using various tools in daily work, including AI-based solutions.

We Offer:
 

• Working hours from 10:00 to 19:00 (including a 1-hour lunch break).
• Paid vacation — 20 working days per year; 10 paid sick days per year.
• English classes with a native speaker and interactive sessions with another tutor (exercises, quizzes, games in English).
• Corporate sessions with a psychologist, transparent communication, and a strong feedback culture.
• All necessary equipment provided.
• Public holidays as days off.
• Corporate team-building events.
• A friendly team and a warm atmosphere filled with enthusiasts of games and cutting-edge technologies.
• Structured onboarding and training.
• Mentorship and support from an experienced colleague.
• Real opportunities for internal growth and building a long-term career in recruitment.

If you are passionate about working with people, eager to learn, and ready to explore the world of IT recruitment — we would be happy to get to know you!

Join our Team!

We are looking for business development manager who could facilitate making Omegarender services available to a bigger number of customers! As a part of the bizdev team you will be responsible for new prospects generation within the USA/Canada/UAE markets.
 

      Requirements:

• Preferably 2+ years of experience in sales.
• Fluent or native English.
• Strong communication skills.
• Solid self-management skills.
• Commitment, attention to detail, organizational skills, and multitasking needed to thrive in a performance-oriented culture.
• Time management skills, high level of responsibility, self-organized.
• Readiness to tackle challenges and meet deadlines in a fast-paced environment.
• Experience in building long-term professional relationships with clients.
• Strong desire to learn.
  
  Responsibilities:
• Find creative solutions to engage and communicate with clients.
• Present studio services and negotiate cooperation with clients.
• Prepare commercial offers and sign contracts.
• Improve existing processes, identify and develop new ones.
• Make calls with potential clients and customers.
• Collect and maintain customer information in the CRM database.
• Introduce ideas for improving services based on feedback from prospects and customers.
• Participate in brainstorming sessions with lead generators, as well as communicate directly with the production department.
• Attend professional conferences.
• Establish professional networking.
• Enjoy your work!
   

      It will be a plus:

• Sales experience in outsourcing companies and B2B.
• Experience of cooperation with architectural visualization studios, architectural studios, or IT engineering companies that sell software for architectural firms.
• Experience in attending conferences.
   

      Our offer:

• A creative and open-minded team who is result-focused.
• Remote work.
• 24 working days of paid vacation per year, 12 paid sick leave.
  
  Thank you for your application! We carefully review all resumes; however, due to the high number of applications, we are only able to respond to candidates whom we plan to invite to the next stage. If you do not receive a response, please consider this as our decision not to proceed with your application for this position at this time.
  Thank you for your understanding.

oin Our Team at CRMOZ — Where Innovation Meets Growth! 🌟
At CRMOZ, we’re more than just a partner of Zoho Corp for over 10 years — we’re a global leader in Zoho solutions, helping businesses thrive through seamless integrations, automation, and support. We’re looking for a Junior IT Sales Manager to join our fun, diverse, and supportive team.
What We’re Looking For:
A passionate go-getter who’s eager to dive into the world of IT sales and business development.
No prior Upwork experience required — if you’re new to it, we’ll help you get started!
A social media and tech-savvy person (bonus if you’ve used LinkedIn Sales Navigator before).
Someone with strong communication skills and the ability to craft personalized and engaging messages that connect with clients.
Fluent in English, both written and spoken — because we communicate with clients worldwide!
A multitasker who thrives in a fast-paced environment, keeping track of multiple projects.
A detail-oriented problem solver who knows how to manage their time effectively.
What You’ll Be Doing:
Hunt for new opportunities on Upwork and match them to our skill sets and services.
Respond to incoming customer inquiries, understanding their needs, and suggesting solutions.
Write custom proposals that engage our potential clients and secure deals.
Provide initial consultations and guide clients through how we can help them succeed with Zoho.
Present rough estimates to clients (we’ll help you with the details and technical support).
Keep communication flowing between the client and our internal teams to ensure smooth delivery.
Upsell and cross-sell additional services to increase the value we provide to our clients.
Why CRMOZ is the Place to Be:
🌍 Work remotely — we embrace a full-time schedule.
💸 Competitive pay with a sales bonus for every successful deal.
📚 Free English courses to keep improving your skills.
🤝 Mentorship from industry experts to help you grow and succeed.
🎉 Paid time off — because we believe in work-life balance!
🌱 Endless growth opportunities — we love to promote from within, so if you want to climb the ladder, we’ll be here cheering you on!
How We’ll Support You:
You won’t be alone! Our mentorship program ensures you have the tools, guidance, and confidence to thrive. You’ll work closely with your Team Lead and other experts.
Onboarding will take you step-by-step through the process, and we’ll make sure you feel comfortable with our systems before you take the lead.
Ready to join a company that values your growth and success?
Apply now, and let’s get started on this amazing journey together!

About CRMOZ

Welcome to CRMOZ, a leading company dedicated to transforming the way businesses operate through seamless integration of cloud-based solutions. As official partners of ZOHO Corp., we pride ourselves on delivering innovative tools and strategies to fuel our client’s growth. With a strong emphasis on remote work, a friendly and collaborative team culture, and a range of enticing perks, joining our team is an opportunity you won’t want to miss!

ZOHO is our specialty. We’re experts in implementing Zoho products with more than 7 years of experience, expanding the core functionality of Zoho CRM and other apps of the Zoho One bundle

Our team of Zoho Experts can develop custom integrations for any business needs.
We automate sales, marketing, and business processes and standardize working methods.

• Project Description:

  As a support engineer, you will be first point of user engagement, providing thoughtful day-to-day comprehensive technical support to users from initial challenge through resolution. This will include talking the user through account set up, to troubleshooting and resolving all technical issues. In this role, you will provide your insight and execution to drive the optimal user experience by phone call, email and remote assistance.

• Responsibilities:

  - Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
  - Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
  - Installs, configures, and upgrades computer hardware and software.
  - Provides end-user software troubleshooting and support.
  - Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.
  - Provides troubleshooting and support.
  - Provides phone and help-desk support for local and off-site users.
  - Provides guidance and work leadership to less-experienced technicians, and may have limited supervisory responsibilities
  - Maintains current knowledge of relevant technologies as assigned.
  - Participates in special projects as required.

• Mandatory Skills Description:

  Windows server/AD/DHCP administration (accounting, policy handling, etc...)
  - Windows workstation admin (OS install, security patches, etc...)
  - Application software development install / maintain
  - Networking knowledge & troubleshooting + network related services ( proxy, DNS, WSUS)
  - Troubleshooting hardware problems
  - Excellent troubleshooting skills in complex software and hardware problems
  - Knowledge of structured cabling systems, able to design SCS fit out.
  • Non-technical skills
  - English language at least medium level
  - Ability to meet deadlines, manage multiple priorities and handle sensitive and pressured situations
  - Strong verbal and personal communication skills
  - Accuracy and Attention to details
  - Problem analysis, use of judgment and ability to solve problems efficiently
  - Verbal communication skills
  - Tolerant and flexible to different situations

• Nice-to-Have Skills Description:

  - VDI environment administration
  - Basic scripting knowledge
  - Basic Linux admin ( OS install, basic config )
  - Familiar with hardware tools like servers, printers, VoIP, UPS, networking and telecommunications devices

About

EdSpan is an innovative EdTech company dedicated to creating cutting-edge learning experiences that empower the next generation of students. Our collaboration with a US-based private school network helps us better understand user needs while expanding our B2C and B2B products to a broader audience. Our current focus includes an AI-guided tutoring experiences, a peer-to-peer tutoring platform, and a custom learning management system.

We operate within a framework of clearly defined processes supported by automation for routine tasks, and open, productive collaboration across the team. Our workflows are based on Agile principles, with daily stand-ups, bi-weekly sprints, and other key Scrum practices. At the same time, we keep meetings to a minimum to ensure everyone can stay focused on delivering high-quality results and continuing to grow professionally.

Requirements

• 4+ years of NodeJS experience (any of TypeScript-based frameworks)
• 3+ years of Angular experience (including Angular Material and RxJS)
• Good understanding of OOP principles and best practices (DRY, KISS, SOLID)
• Familiarity with Domain-Driven Design (DDD)
• Strong knowledge of relational databases (MySQL, PostgreSQL, etc.) and good understanding of non-relational databases (Redis, OpenSearch, or other)
• Practical experience with Docker, docker-compose, and CI/CD pipelines
• Experience writing unit and integration tests

• Intermediate level of English (B1) or above

   

Would be a plus

• Hands-on experience working with Large Language Models (LLMs) - third-party integrations or hosted models, Retrieval-Augmented Generation (RAG) pipelines, LLM Engineering Platforms
• Practical knowledge of cloud infrastructure (AWS or other providers) beyond basic object storage and compute instances

• Familiarity with real-time communication technologies such as WebSockets or WebRTC

   

Responsibilities

• Lead the development of our NodeJS services, implement new features following architecture guidelines, review the code of your peers
• Write code following best practices, common design patterns, and Domain-Driven Design ideas
• Integration with 3rd party services (including LLMs, Payment Service Providers, Text-to-Speech, realtime communication and more)
• Debug and fix issues on staging and production environments
• Preparing Swagger schema definitions and implementing automated tests
• Scope decomposition and task estimation
• Participate in daily meetings and other scrum rituals

If you’re excited about building drones from the ground up and improving their performance — this role is for you. 

You’ll work hands-on with UAV hardware, assembling, soldering, and testing components, contributing to the modernization and reliability of drone systems.

About the opportunity:
● The product company  is looking for a Drone Engineer to assemble, solder, and maintain UAV hardware used in autonomous swarm systems.
● Company builds AI-powered autonomous swarm solutions for UAVs, independent of specific manufacturers, minimizing human risk. Their software has proven itself across tens of thousands of missions.

● In September 2025, the company raised a $15M investment round.
● The Drone Engineer will take part in the assembly, integration, and improvement of UAV systems — including soldering, replacing components, and supporting ongoing R&D for new drone designs and upgrades.

Work format: B2B.

► Key requirement: experience in UAV assembly, soldering, and testing of electronic modules; spoken English.

Philip Morris Ukraine, on behalf of its Partner, is looking for an AI Solutions Engineer. 
 

What You’ll Do:

• Translate Business Vision into Intelligent AI Solutions
  Analyze business requirements and translate them into machine learning or AI-driven solutions. Formalize problem statements, define success metrics, and propose optimal technical approaches aligned with business objectives.
• Drive Innovation with Emerging AI Technologies
  Research emerging AI approaches and implement best practices within the team. Evaluate new models, frameworks, and architectural patterns with a strong focus on business impact.
• Design High-Impact LLM & Prompt Strategies
  Develop prompt strategies and LLM-based pipelines. Optimize prompt structures, manage contextual inputs, and build stable interaction flows with large language models.
• Build Advanced RAG & Embedding Architectures
  Work with RAG architectures, embedding models, and vector databases. Design retrieval pipelines that ensure relevance, accuracy, and scalability of AI-powered solutions.
• Ensure Generative AI Quality & Reliability
  Evaluate generative model performance, including hallucination rates and response relevance. Establish testing, monitoring, and continuous improvement practices for LLM-based systems.
• Build Scalable ML & AI Solutions
  Develop and optimize large-scale data pipelines using advanced machine learning and AI. Create predictive models for segmentation, personalization, and behavioral forecasting—continuously improving accuracy and performance.
• Be a Strategic AI Partner Across Teams
  Collaborate with product managers, analysts, and developers to align on solution design and implementation. Support cross-functional decision-making by balancing speed, quality, and scalability.
   

Who Are We Looking For?
 

Hard Skills

• Higher Education in Computer Science, System Analysis, Informatics, Mathematics.
• 2+ years of experience translating complex business problems into actionable insights through hands-on analytics.
• 1.5+ years of experience in data science, machine learning, and predictive modeling.
  1.5+ years of Experience with LLMs, NLP, STT, RAG etc.
• Strong SQL and Python skills (e.g., NumPy, Pandas, scikit-learn, Matplotlib).
• Experience with BI tools like Power BI, Looker or Tableau is a plus
• Solid understanding of the ML lifecycle — from EDA to production deployment.
• English: Upper-Intermediate or higher.
   

Soft Skills

• High level of autonomy, ownership, and accountability.
• Excellent communication skills — able to explain complex ideas clearly.
• Passion for solving meaningful problems and improving consumer experience.
• Curiosity and drive to stay ahead in the fast-evolving analytics and AI landscape.
   

What We Offer: 

• Work with well-known global brands that have a strong history but are still open to trying new ideas.
• An easy entry into a global corporation with stability and long-term growth opportunities.
• A young, friendly, and experienced team that supports learning and development.
• Challenging and meaningful tasks are shaped by a highly regulated industry, where every solution requires creativity and smart problem-solving.
• Competitive level of compensation & social package.

As a support engineer, you will be first point of user engagement, providing thoughtful day-to-day comprehensive technical support to users from initial challenge through resolution. This will include talking the user through account set up, to troubleshooting and resolving all technical issues. In this role, you will provide your insight and execution to drive the optimal user experience by phone call, email and remote assistance.

• Responsibilities:

  - Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
  - Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
  - Installs, configures, and upgrades computer hardware and software.
  - Provides end-user software troubleshooting and support.
  - Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.
  - Provides troubleshooting and support.
  - Provides phone and help-desk support for local and off-site users.
  - Provides guidance and work leadership to less-experienced technicians, and may have limited supervisory responsibilities
  - Maintains current knowledge of relevant technologies as assigned.
  - Participates in special projects as required.

• Mandatory Skills Description:

  Windows server/AD/DHCP administration (accounting, policy handling, etc...)
  - Windows workstation admin (OS install, security patches, etc...)
  - Application software development install / maintain
  - Networking knowledge & troubleshooting + network related services ( proxy, DNS, WSUS)
  - Troubleshooting hardware problems
  - Excellent troubleshooting skills in complex software and hardware problems
  - Knowledge of structured cabling systems, able to design SCS fit out.
  
  • Non-technical skills
  
  - English language at least medium level
  - Ability to meet deadlines, manage multiple priorities and handle sensitive and pressured situations
  
  - Strong verbal and personal communication skills
  - Accuracy and Attention to details
  - Problem analysis, use of judgment and ability to solve problems efficiently
  - Verbal communication skills
  - Tolerant and flexible to different situations

• Nice-to-Have Skills Description:

  - VDI environment administration
  - Basic scripting knowledge
  - Basic Linux admin ( OS install, basic config )
  - Familiar with hardware tools like servers, printers, VoIP, UPS, networking and telecommunications devices

Location: Kyiv, Ukraine
Work format: Hybrid (4 days in the office, 1 day remote)
Company: WorkTime

About WorkTime

WorkTime is a SaaS company providing a non-invasive employee monitoring and productivity platform that is fully GDPR & HIPAA compliant. Our solution helps businesses gain actionable insights while maintaining transparency and trust.

We are looking for a Middle Technical Support Specialist who will act as a technical point of contact between customers and our product/engineering teams.

Responsibilities

• Provide technical support for the WorkTime platform (email, chat)
• Investigate and resolve technical issues related to:
  • Web application behavior
  • System configurations
  • Integrations and APIs
• Analyze logs, error messages, and system data to identify root causes
• Reproduce bugs and prepare clear, structured technical reports for the development team
• Work closely with Engineering, QA, and Product teams during incident resolution
• Assist with technical onboarding and advanced configuration questions
• Maintain and improve technical documentation and knowledge base articles
• Participate in improving support workflows and incident response processes

Requirements

• 2+ years of experience in Technical Support / Product Support / L2–L3 Support in a SaaS environment
• Strong understanding of how web-based systems work
• Hands-on experience with:
  • REST APIs (requests, responses, authentication)
  • HTML/CSS (basic level for troubleshooting)
  • Logs and error analysis
• Basic understanding of databases (queries, relations, data structure concepts)
• Ability to clearly explain technical issues to both technical and non-technical stakeholders
• English level B1 or higher (written)
• Strong analytical thinking and attention to detail
• Ability to work independently and manage multiple technical issues simultaneously

Nice to Have

• Experience with B2B SaaS products
• Familiarity with monitoring/analytics or employee productivity tools
• Understanding of GDPR, data privacy, or security best practices
• Experience collaborating directly with engineering teams

What We Offer

• Competitive salary in USD based on experience
• Hybrid work model: 4 days in the Kyiv office, 1 day remote
• Highly professional result-oriented environment
• Stable growing company, 20+ years on the market

Project Description 
We are transforming our fleet management platform and data processing infrastructure from a monolithic application to a modern, event-driven microservices architecture. This includes shifting from a tightly coupled relational database to a scalable, multi-tenant event stream platform and Kubernetes operators development. 

Job Description 

We are seeking an experienced Go Backend Engineer to join the team responsible for transforming the platform into a multi-tenant, event-driven architecture. The ideal candidate has deep hands-on experience with Go microservices, distributed data flows, and Kubernetes-based deployments in cloud environments. 

This role involves designing and developing backend services, integrating real-time messaging pipelines, ensuring high observability standards, and collaborating with platform, data, and DevOps teams. 

Technical Requirements 

• 5+ years of backend software development experience. 
• Strong professional experience with Go (Golang). 
• Practical experience designing or maintaining microservices. 
• Experience with event-driven messaging systems such as Apache Pulsar (preferred), Kafka, or NATS. 
• Hands-on knowledge of Kubernetes, including deployments, scaling, and configuration. 
• Familiarity with cloud platforms (AWS, GCP, or Azure). 

Cloud & Deployment 

• Hands-on knowledge of Kubernetes, including deployments, scaling, and configuration. 
• Practical experience with Kubernetes operators, CRDs, Helm. 
• Understanding of cloud CI/CD systems and delivery pipelines (GitHub Actions). 

Data 

• Experience with PostgreSQL and Redis. 
• Understanding of Data Engineering concepts, including ETL/ELT and streaming workflows. 

Nice to Have 

• Experience with C/C++ (networking, concurrency, high-performance systems). 
• Experience with Python, especially for data workflows. 
• Experience with the Ruby on Rails ecosystem. 
• Experience designing and building multi-tenant data architectures. 
• Experience implementing observability stacks (Prometheus, Grafana, OpenTelemetry). 

Responsibilities 

• Design, implement, and maintain Go microservices powering the data platform. 
• Integrate services with Apache Pulsar (or equivalent streaming tools) to support real-time data distribution. 
• Ensure observability and reliability through logging, metrics, and tracing. 
• Deploy and maintain services in Kubernetes environments across cloud platforms. 
• Collaborate with Data Engineering, Platform, and DevOps teams during the architecture and implementation stages. 
• Participate in technical discussions, code reviews, and performance optimizations.