Jobs at Djinni

Team Lead — VIP Relationship & Retention

Reports to: Head of VIP Department 

Direct reports: VIP Managers, Pre-VIP Managers, VIP Chat Managers 

The Role

We're looking for a hands-on, player-first Team Lead to run our VIP service desk day to day. You'll lead a team of VIP, Pre-VIP, and Chat Managers, personally own our highest-value player relationships, and turn the retention strategy set by our Head of VIP into flawless execution — every shift, every escalation, every offer delivered right, to the right player, at the right time. If you love coaching people, solving problems live, and being the calm voice a VIP trusts when things get tense, this is your seat.

What You'll Own

• Team Leadership: hire, onboard, and performance-manage 6–8 VIP/Pre-VIP/Chat Managers — weekly 1-on-1s, monthly scorecards, real-time coaching on live interactions.
• Service Delivery: run shift rotas for 24/7 VIP coverage, allocate the player portfolio across your team, and lead the daily huddle at the start of every shift.
• Quality Assurance: sample and score 5–10 interactions per manager weekly; run monthly calibration sessions to keep the whole team's standards aligned.
• Crisis & Escalation: personally step in on account-closure threats, high-value disputes, and sensitive complaints — the senior voice VIPs get put through to when it matters.
• Tier-1 Relationships: personally manage our top 10–20 VIP accounts — birthdays, milestones, and the kind of recognition that keeps them loyal.
• Strategy Execution: translate the Head of VIP's campaign calendar into weekly team targets, and make sure every offer goes out accurately and on time.
• Voice of Customer: collect and categorize player feedback, and report themes monthly to the Head of VIP and Product team.

What We're Looking For

• Experience leading a frontline team in VIP account management, high-touch customer service, or player relations — ideally in iGaming/gambling.
• A genuine coach: comfortable giving real-time feedback, running QA calibration, and developing people, not just monitoring them.
• Calm under pressure — you can de-escalate a VIP threatening to close their account without losing your composure or overpromising.
• Operationally sharp: rota planning, SLA management, and payroll/KPI validation are second nature, not an afterthought.
• Working knowledge of responsible-gambling obligations and how they apply to VIP servicing in T1/T2 markets.
• 2+ years in a team-leadership or senior account-management role within iGaming, hospitality VIP services, or a comparable high-touch environment.

Why Join Us

• Real ownership of the player relationships that matter most to the business, with a direct line to strategic leadership.
• Competitive salary and performance-based bonus structure.
• Remote-first, internationally distributed team.
• Clear growth path — this is the operational proving ground for future Head of VIP talent.

The Role

We're looking for a strategic, data-driven Head of VIP to own the design, performance, and continuous optimization of our VIP retention program across T1 and T2 casino markets. You'll set the strategy, bring innovation, novel ideas, own the numbers, and lead through a dedicated VIP Team Leader who runs day-to-day execution. You'll spend your time on segmentation, cohort analysis, program design, and cross-functional influence, stepping into the player-facing world only for your top 10–20 Tier-1 accounts and genuine crisis escalations.

What You'll Own

• Strategic Analytics: Design and maintain our multi-tier segmentation (Mass Market / Pre-VIP / VIP) and cohort framework (Active, Churn, Reactivated, New), and deliver 7-day, 14-day, and monthly performance intelligence across every project and market.
• Program Strategy and Tactics: Own the annual VIP Retention Marketing Calendar — campaign design, offer mechanics, seasonal activations, and a structured testing roadmap.
• Retention & Reactivation: Build predictive churn early-warning capability, design win-back mechanics, and personally step in on high-stakes closure situations escalated by your Team Leader.
• Business Performance: Own retention rate, churn reactivation, NGR/deposit growth, LTV, bonus efficiency ratio, and surplus margin — and report on them monthly to leadership.
• Cross-Functional Leadership: Partner with Product, Marketing, CRM, Compliance, and Finance to keep VIP strategy aligned with the wider business, and represent the segment at board level.
• Team Leadership: Set the department's KPI framework and give strategic direction to your VIP Team Leader — who owns scheduling, coaching, QA, and the day-to-day player relationship.

What We're Looking For

• Proven track record building or scaling a VIP program in iGaming/gambling, ideally across regulated T1/T2 markets.
• Fluency with the metrics that actually run a VIP book: NGR (not just GGR), cohort-based LTV, LTV:CAC, bonus efficiency, and surplus margin.
• Experience leading through a manager layer rather than running a desk personally — comfortable setting direction and holding a Team Leader accountable to KPIs, not doing the coaching yourself.
• Strong cross-functional influence — you've shaped Product, Marketing, and Compliance decisions with data, not just requested changes.
• Working knowledge of the regulatory constraints that shape VIP marketing in T1/T2 markets (e.g. UK affordability checks, MGA/EU advertising rules, responsible gambling obligations).

🎓 Education & Experience:

• Bachelor’s degree in Business, Marketing, or a related field.
• A minimum of 3 years of experience in VIP management or a similar role, with at least 2 years in a leadership position.

🌍 Why You Should Join Us

• Competitive Compensation: Enjoy a highly competitive salary and performance-based bonuses.
• Remote Flexibility: Work from anywhere as part of an international and geographically diverse team.
• Professional Growth: We invest in your career development with ample opportunities for learning and growth.
• Exciting Challenges: Join a forward-thinking, fast-growing company at the forefront of the iGaming industry.

Ready to take your VIP expertise to the next level? Apply now and help us redefine the VIP experience, shape the future of player engagement, and make a lasting impact in the iGaming world.

🚀 Apply today and become part of something truly special! 🚀

B2B Sales Manager (US Market) — Remote

Do you enjoy phone negotiations, aren’t afraid of cold outreach, and want your income tied to results rather than a ceiling? Then keep reading.

Binotel is a SaaS company with 15 years of experience in business communications. We’re expanding into the US market and looking for a Sales Manager to own deals from first contact to signed contract.

What to know upfront

• You’ll sell to US-based businesses — all calls and negotiations in English with native speakers (C1+ required).
• Schedule: 3:00 PM–12:00 AM Kyiv time (aligned with the US business day).
• Fully remote.

What you’ll do

• Own the full sales cycle: discovery call → demo → objection handling → close.
• Conduct discovery calls and online meetings with US-based businesses.
• Match prospects from our product suite (Cloud PBX, Call Tracking, CRM, Online Chat, and business automation tools) to the problems they actually need solved.
• Build long-term relationships with decision-makers.
• Keep deals updated in CRM and maintain an accurate forecast.
• Hit monthly targets and KPIs.

What we’re looking for

• 1+ year in B2B sales, ideally SaaS or telecom.
• Experience with outbound / cold outreach.
• English C1+, confident on calls and in negotiation.
• Numbers-driven mindset, not process-driven.

What we offer

• 💻 Fully remote work
• 🕒 Working hours: 3:00 PM–12:00 AM (Kyiv time)
• 💰 Competitive fixed salary + uncapped commission
• 📈 Clear career growth to Senior Sales Manager and Team Lead
• 🎓 Structured onboarding and support from an experienced team
• 🚀 Established SaaS product with international expansion

DID Global is an international company specializing in providing premium-quality IP telephony services for both business and personal communication. We help our clients scale, optimize advertising budgets, and significantly increase sales.
 

Who We Are Looking For:

We are seeking an ambitious International Sales Manager / Business Development Manager who can successfully combine active B2B client acquisition with professional account management. You will work with international companies, develop accounts, build long-term relationships, and directly influence the company’s financial growth.
 

Key Responsibilities:

• Actively search for and attract new clients, expanding the contact base.
• Manage client accounts: identify client needs and provide optimal solutions.
• Build long-term partnerships and support clients at all stages of cooperation.
• Handle objections, consult clients on company services, and create tailored commercial proposals.
• Achieve sales goals and meet KPIs.
• Organize and manage your sales pipeline in CRM.
• Communicate via messengers, phone calls, emails, and specialized platforms.
   

Our Ideal Candidate:

• At least 2 years of experience in sales or proven experience in the VoIP industry.
• English proficiency at B2+ level (for international communication).
• Fluent in Ukrainian and Russian (required for client communication).
• Confident in using CRM systems and quick to adapt to new tools.
• Strong skills in negotiation, active listening, and objection handling.
• Goal-oriented, self-motivated, and proactive.
• Ambitious to grow professionally, with the potential to lead a team in the future.
   

What We Offer:

• A comfortable working environment with a strong focus on work-life balance, growth, and long-term collaboration.
• A stable working schedule: Monday—Friday, 10:00–19:00 (Kyiv time).
• Remote work format with the opportunity to be part of an international team.
• Official employment and company-paid medical insurance.
• Support for mental well-being: access to a corporate psychologist.
• Company-sponsored English courses.
• Opportunities for professional and career growth within an international company.
• Paid vacation.
• An active corporate life: internal events, team activities, and contests that foster engagement and team spirit.

Project Manager (E-commerce & Logistics Platform)

About the company
We are an international logistics and e-commerce company focused on cross-border delivery and global e-commerce solutions. We are growing our presence in the U.S. market and building integrations with leading international marketplaces and e-commerce platforms.

About the role
You will drive the full project lifecycle, from initiation and requirements gathering to delivery, go-live and post-implementation analysis. Your focus will be e-commerce product launches, API integrations with marketplaces and logistics partners, and new international delivery services, with a strong emphasis on the U.S. market.

Key project areas

• Launch and scaling of e-commerce and logistics products
• API integrations with clients, marketplaces, and logistics partners
• Launch of new international delivery services
• Market entry and international expansion, including the U.S.
• Integrations with international e-commerce platforms

Responsibilities

• Manage scope, timeline, budget, resources, and delivery
• Build roadmaps and milestone plans and track their execution
• Coordinate cross-functional teams: Product, IT, Analytics, Operations, Customer Support, Business Development, Finance, and external partners
• Lead integration projects with marketplaces, courier services, logistics operators, and e-commerce platforms
• Maintain project documentation: requirements, risks, dependencies, statuses, launch plans
• Manage risks, changes, and cross-project dependencies
• Report to leadership on progress, risks, budget, and forecasts
• Ensure a smooth handover of project outcomes into operations

Requirements

• 3+ years of experience as a Project Manager
• Experience managing commercial projects
• Experience in e-commerce, logistics, international logistics, or cross-border delivery
• Experience working in an international environment, including the U.S. market
• Experience managing complex cross-functional API integration projects (ideally with e-commerce platforms)
• Experience working with international teams, clients, or partners
• Experience with Jira, Confluence, Notion, or similar tools
• Understanding of the digital product and IT development lifecycle
• Experience managing project budgets, resources, risks, and timelines
• English: C1

U.S. market and working hours

• Hands-on work with U.S. partners, clients, and platforms
• Readiness to hold regular meetings during U.S. business hours (partial overlap with EST/PST in the evenings, Kyiv time)

Domain experience (at least one area)

• E-commerce platforms and marketplaces
• Logistics / shipping platforms, 3PL integrations
• Order management systems
• Fulfillment systems (general understanding is enough)

Technical understanding (no coding required)
REST API, JSON, OAuth 2.0, webhooks, asynchronous processing, error handling and retry mechanisms, system dependencies.

Business knowledge
Order and shipment lifecycle, shipping rates, label generation, tracking, returns, payments, seller wallet / billing.

Nice to have

• Experience with at least 2–3 marketplaces/platforms: Amazon, eBay, Etsy, Shopify, WooCommerce, Walmart, Magento, BigCommerce, Mirakl
• Experience launching products or services in international markets, including the U.S.
• Understanding of system architecture and integrations

We are an international iGaming group operating since 2020. Our team already consists of more than 200 people, and we are looking for an HRM / People Partner who has experience building and optimizing HR processes in a growing company.

We are actively developing and looking for a specialist who will help us strengthen our HR processes and support the team's continued growth.

Requirements

• Minimum 2 years of experience in HR (HR Generalist, HR Manager, HR Specialist, People Partner)
• Understanding of core HR processes (onboarding, offboarding, document flow, HR systems)
• Experience with HRM or HRIS systems (a strong plus)
• High attention to detail, responsibility, and ability to work systematically with data
• Strong communication skills and service-oriented approach

Responsibilities

• Employee onboarding and offboarding (documents, access, welcome procedures)
• Administration of HR systems (HRM, HRIS) and maintaining employee databases
• Managing and controlling access to corporate resources and tools
• Preparing and updating documents (job descriptions, instructions, regulations)
• Supporting internal HR processes (employee records, reporting, lists, birthdays, communications)
• Assisting managers and employees with day-to-day HR-related requests

What We Provide:

• Opportunities for professional growth and expansion of expertise within an international environment
• Direct impact on process optimization and partner relationship development
• Remote-first work format with flexible working arrangements
• Ongoing training and professional development support

• Paid vacation and sick leave

   

We are looking for an experienced Data Engineer to design and maintain robust data infrastructure across our systems. In this role, you will be responsible for building scalable data pipelines, ensuring data integrity, and integrating third-party data sources. Your primary focus will be to enable efficient data flow and support analytical capabilities across the organization. You will also contribute to the development of our data architecture, implement best engineering practices, and collaborate closely with cross-functional teams to turn raw data into actionable insights.

Requirements

• 3+ years of commercial experience in Data Engineering
• Experience gathering business requirements and communicating with stakeholders
• Strong knowledge of Data Warehouse (DWH) architecture and principles
• Hands-on experience designing data warehouses and building ETL pipelines
• Deep practical experience with Python
• Hands-on experience in one or more of the following areas: data processing using PySpark, Apache Spark, Pandas, or similar frameworks; data scraping; integration of third-party data sources and APIs
• Proficiency in SQL and relational databases such as PostgreSQL and MySQL
• Hands-on experience with column-oriented databases such ClickHouse, Snowflake, Cassandra, BigQuery (many tables with millions of records and above each)
• Solid understanding of software design patterns, algorithms, and data structures
• Intermediate English proficiency

Will be a plus

• Experience with messaging platforms such as RabbitMQ or Kafka
• Familiarity with DataOps practices and data pipeline automation
• Familiarity with CI/CD pipelines and Kubernetes environments
• Background in FinTech or Trading domains

Responsibilities

• Communicate with technical and non-technical stakeholders to gather and clarify business requirements
• Review and analyze data and business logic to ensure consistency, accuracy, and reliability
• Design, implement, and maintain data pipelines for efficient and scalable data processing
• Integrate, maintain, and support data solutions and third-party data sources
• Research and evaluate third-party tools, services, and components for potential use
• Follow engineering best practices, including code reviews, testing, refactoring, and continuous delivery
• Design, optimize, and maintain data storage solutions

What we offer:

• Tax expenses coverage for private entrepreneurs in Ukraine
• Expert support and guidance for Ukrainian private entrepreneurs
• 20 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays as per the company’s approved Public holiday list
• Medical insurance
• Opportunity to work remotely
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

The Defense Procurement Agency (DOT) is a national agency responsible for procuring ammunition, UAVs, military equipment, fuel, food, clothing, and other critical supplies for the Armed Forces of Ukraine and the Defense Forces.

Our mission: Strengthening Ukraine by ensuring reliable support for the Defense Forces while fostering the development of the national defense industry.

Our vision: To become the driving force behind the transformation of Ukraine's defense procurement ecosystem—not only operating the system, but continuously improving it.

We are looking for a Tech Lead / Senior DevSecOps to provide technical leadership to the Security Engineering team, develop information security architecture, implement security solutions across the Microsoft ecosystem, and integrate security requirements into infrastructure and software development processes.

Responsibilities

• Provide technical leadership to the Security Engineering team, including prioritizing and distributing tasks, mentoring team members, and ensuring the quality of implementation.
• Design and develop information security architecture and key cybersecurity capabilities, including Cloud Security, Identity & Access Management, Vulnerability Management, DevSecOps, and Incident Response.
• Implement, administer, and develop security services across the Microsoft security ecosystem.
• Conduct security reviews of infrastructure, CI/CD pipelines, and Infrastructure as Code (Terraform).
• Collaborate with Infrastructure, DevOps, and Software Engineering teams to integrate security requirements into architecture and development processes.
• Develop the AI Security function, including AI Security Proxy, AI Governance, DLP, monitoring, and auditing.
• Develop technical security standards, guidelines, recommendations, and information security documentation.

Requirements

• Bachelor's or Master's degree in Cybersecurity, Information Technology, Computer Science, or a related field.
• 3+ years of experience in cybersecurity roles such as Security Engineer, Cloud Security Engineer, or DevSecOps Engineer, with hands-on experience in Azure Security and Microsoft Security.
• Hands-on experience securing cloud infrastructure in Microsoft Azure.
• Strong knowledge of Microsoft security services, including Defender XDR, Defender for Cloud, Sentinel, Intune, Entra ID, Purview, and related solutions.
• Experience building and developing Vulnerability Management processes.
• Strong understanding of modern DevSecOps practices, including CI/CD security, Infrastructure as Code (Terraform), SAST, DAST, Secret Scanning, and IaC Security.
• Hands-on experience securing containerized environments and Kubernetes.
• Experience with information security incident analysis and response.
• Previous technical leadership experience or strong Senior Security Engineer experience with the readiness to take on a Tech Lead role.

What We Offer

• Meaningful work that directly contributes to strengthening Ukraine's defense capabilities.
• Official employment with competitive salary and full social benefits.
• Professional development, learning opportunities, and career growth.
• Structured onboarding and dedicated mentorship.
• A collaborative, supportive, and mission-driven team.
• Modern office near the metro with reliable internet and equipped shelter.

By joining our team, you will contribute to one of Ukraine's largest digital transformation initiatives in the defense sector and help build the future of defense procurement.

Ready to make a real impact? We'd love to hear from you. Apply today!

* By submitting your CV, you consent to the processing of your personal data in accordance with applicable legislation.

** Due to the high volume of applications, only candidates whose qualifications best match the position will be contacted.

Emerise Group is a dynamic, product-driven company operating in the iGaming industry, focused on building high-impact solutions that fuel innovation and deliver outstanding user experiences across the entertainment ecosystem. Join us as a Fraud Lead, driving fraud prevention and protecting the business through complex investigations, pattern detection, and cross-functional collaboration. Your work will directly impact risk mitigation, operational efficiency, and overall platform security.
 
Requirements:

• Minimum 3 years of hands-on experience in Fraud/Risk within iGaming.
• Practical experience with SoftSwiss or similar iGaming platforms.
• Strong understanding of user fraud patterns, including multi-accounting, bonus abuse, payment abuse, chargeback-related behavior, affiliate abuse, account takeover, and collusion.
• Ability to investigate suspicious player behavior using multiple data points such as IP, device, geolocation, payment methods, gameplay behavior, account linkage, and transactional patterns.
• Experience in identifying fraud red flags, building case logic, and making decisions in situations with incomplete or conflicting information.
• Experience working cross-functionally with Support, Payments, VIP, CRM, Compliance / AML, and Product teams.
• Good spoken and written English: Ukrainian would be a strong advantage.
   

Desired / Preferred Skills

• Previous experience in a Lead or Senior fraud / risk role.
• Experience in online casino / sportsbook operations specifically.
• Familiarity with fraud prevention tools, device fingerprinting tools, payment risk signals, and case management systems.
• Experience building or improving fraud rules, alerts, triggers, or internal review workflows.
• Understanding of KYC, AML, responsible gaming, and broader compliance-related operational processes.
    

Expected Duties / Responsibilities:

• Establish, maintain, and continuously improve the company's anti-fraud processes, policies, and investigation workflows.
• Maintain clear investigation guidelines, internal policies, case documentation standards, and escalation procedures.
• Manage the Risk & Payments team, oversee day-to-day operations, ensure efficient execution of risk management and payment processes.
• Work closely with Affiliate Marketing team to investigate requests related to potential fraud in affiliate traffic, analyze partner performance and traffic quality, identify suspicious patterns, and provide data-driven recommendations on risk mitigation and partner traffic quality.
   

Selling Points:

• Remote-First Work Model: we offer a fully remote work environment, providing you with the flexibility to work from any location worldwide while maintaining high productivity and work-life balance.
• Growth-Oriented Environment: join a fast-growing business operating in a startup-driven environment with minimal bureaucracy. We value efficiency, ownership, and the ability to make decisions quickly.
• Opportunity to develop the anti-fraud function and potentially build and lead a dedicated anti-fraud team as the business scales;
• Collaborative and Transparent Culture: we foster a professional, respectful, and open working culture where teamwork, accountability, and clear communication are core values.

AI-First Product (UX/UI) Designer

Ukraine · Remote · Full-Time

Company: Orbox.ai - AI-Native PropTech platform (Orbox aOS)

Location: Ukraine - remote, anywhere in Ukraine (candidate must be located in Ukraine). Office in Lviv opening soon (attendance optional).

Employment: Full-time, long-term

Seniority: Senior / Lead

Reports to: Chief Operating Officer

Works with: The Dubai team - CEO, Concept Design & Engineering team, AI agents. You will be the only product designer on Orbox aOS and own design end to end.

PropTech experience: Not essential; very good if you have direct or indirect experience

English: Advanced (B2+) - daily working language with the Dubai team

Time zone: Dubai is GMT+4, 1-2h ahead of Kyiv - near-full working-day overlap

About

We are building an AI-native SaaS for real estate. The product is a PropTech platform where LLMs and AI agents are not bolted on top - they are the architecture. Owners, operators and guests interact with the AI system through natural language. AI autonomously generates compliance documents, routes staff, answers guest queries from a RAG-indexed knowledge base in real time and orchestrates financial split-payments.

But the product is only half of it.

We are equally an AI-first delivery organization. The way we discover, define and ship is as differentiated as what we ship. Product discovery, specification, design and validation run through a tight loop in which humans operate at the level of intent, structure and judgment, and AI agents do most of the typing. Designs are not throwaway pictures - they feed directly into the machine-readable artifacts our coding and review agents consume.

What you will own & do

AI-First Way of Working

• Daily, deep, native use of AI tools for mockup generation, prototype scaffolding, copy iteration, design exploration, asset generation and design-system upkeep.

• Treat AI tools the way an engineer treats their IDE: opinionated, tuned, integrated into every step of your workflow.

• Co-design, with the Tech Lead and the Business Analyst, the boundary between what you produce by hand and what is generated, transformed or validated by agents.

• Contribute to internal evals from the design side: define what "good" looks like for AI-generated UI and for our user-facing AI experiences.

End-to-End Product Design

• Own the end-to-end product design process: information architecture, user flows, wireframes, high-fidelity mockups and clickable prototypes for web and mobile.

• Translate validated product intent and specifications into clear, usable, beautiful screens and flows - working from the Business Analyst's discovery output, not waiting on hand-holding.

• Keep dense, complex functionality usable: dashboards, multi-tenant views, role-based experiences, real-time data and back-office tooling that people actually enjoy using.

• Own the whole flow, not just the screens: frame the problem with the product team, map the user journey, decide what should exist at all - then design it. You are accountable for the outcome of the experience, not for the delivery of mockups.

• Lead with UX over UI: structure, flows, states, edge cases, copy and decision points come first; visual polish follows and serves them.

• Iterate quickly, kill weak concepts early, and ship surfaces you can stand behind.

Working with the Product Team

• Work closely with the product team daily: discovery, planning and prioritisation with the Chief Operating Officer and the Business Analyst. Design is in the room when scope is decided, not briefed afterwards.

• Challenge requirements from the user's side: propose simpler flows, cut what does not need to exist, and push back when a feature does not earn its place.

• Keep the team aligned remotely: clear async write-ups, recorded walkthroughs and decision logs so a distributed team across Ukraine and Dubai never waits on you to explain a design.

Designing AI & Agent-Driven Interfaces

• Design natural-language and agent-driven interfaces: chat surfaces, mixed conversational + structured UIs, agent hand-offs, transparency of AI actions, edit/undo affordances - core to our product, not decoration.

• Design for the failure modes of LLM-driven products: uncertainty, latency, wrong answers, partial actions - so users stay in control and trust the system.

Design System & Handoff to the AI-First Machine

• Establish and maintain a design system together with engineering: components, tokens, patterns and accessibility baselines - consumable by both humans and code-generation agents.

• Structure design artifacts so they map cleanly onto the spec layer and onto the components our coding agents generate - design that survives translation into code.

• Partner with the Business Analyst so screens, specs and acceptance criteria stay in sync; when the design changes, downstream artifacts change with it.

Validation & Usability

• Run usability sessions on prototypes before engineering writes a line of code; de-risk decisions early.

• Participate in discovery from a design and usability angle - sketch concepts live, pressure-test ideas with real owners, operators and guests.

• Own design QA: measure what shipped versus what was designed, and feed learnings into the next iteration.

What we are looking for

Must have

• 4+ years of relevant experience in product design, UX/UI or product/design hybrid roles, with senior-level ownership of end-to-end design.

• A portfolio showing shipped product surfaces - not just Dribbble shots - including work where you shaped the flow and the product decision, not only the screens.

• 0 → 1 builder: worked directly with Heads and/or Founders and Engineering - not joining an already-scaled product org.

• Hands-on UX/UI ability: high-fidelity mockups, prototypes and design-system work.

• Experience designing for AI/LLM-driven products: chat, agents, mixed conversational + structured UIs, AI-assisted workflows - and you understand their failure modes.

• Comfortable with complex B2B / multi-sided product surfaces: dashboards, multi-tenant SaaS, role-based experiences, real-time data, complex back-office tooling.

• Daily, deep, native use of AI tools: mockup generation, prototyping, copywriting, design exploration. You have a real, opinionated workflow built around them and can defend your choices.

• Design-system craft: components, tokens, patterns and accessibility - structured cleanly enough that engineers (and agents) do not have to guess.

• Comfortable working directly with engineering on feasibility and component handoff.

• Experience-first mindset: you talk about users, jobs and outcomes before pixels.

• Strong written and verbal English (B2+); remote-ready in a distributed team (Ukraine + Dubai) with async-friendly communication.

Strong advantage (Nice to have)

• Background in PropTech, hospitality tech, Fintech or multi-sided marketplace platforms.

• Exposure to IoT / smart-home product surfaces, payment flows or compliance/regulatory workflows.

• Experience setting up or significantly improving an AI-assisted design workflow (exploration → mockups → prototype → validation) on a real product.

• Motion / interaction design and prototyping depth for conversational and agentic UIs.

Why this role

You will help build the first AI-native operating system for real estate in Dubai and the AI-first design practice that shapes it. Both are differentiators, both are hard and both are yours to own at the senior level.

• Genuine design ownership - of the product's UX, its design system and the agent-driven interfaces. This is not a "pixel-push the tickets" role.

• Clear growth trajectory - this role evolves into Lead Product Designer and then Head of Design as the team scales.

• Direct access to the CEO and the Chief Operating Officer - short decision loops, no middle management.

• Technically ambitious product surface - AI agents, RAG, IoT, real-time systems, government and regulatory APIs and eventually tokenization infrastructure.

• AI-first by default - you will co-design how a product gets designed and validated inside an AI-first delivery machine.

• Seat at the product table - you shape what gets built, not just how it looks once decided.

• Remote-first across Ukraine, Lviv office opening soon (attendance optional), Dubai HQ (One Central Plaza) as the company base.

Conditions

• Full-time, long-term; contract format agreed individually.

• Remote, anywhere in Ukraine (must be located in Ukraine).

• Please include a link to your portfolio.

AI-First Product Analyst

Ukraine · Remote · Full-Time

Company: Orbox.ai - AI-Native PropTech Operating System for Real Estate (Orbox aOS)

Location: Ukraine - remote, anywhere in Ukraine (candidate must be located in Ukraine). Office in Lviv opening soon (attendance optional).

Employment: Full-time, long-term

Seniority: Senior

Reports to: Chief Operating Officer

Works with: The Dubai team - CEO, Product Designer, Concept Design & Engineering team, AI agents

PropTech experience: Not essential; very good if you have direct or indirect experience

English: Advanced (B2+) - daily working language with the Dubai team

Time zone: Dubai is GMT+4, 1-2h ahead of Kyiv - near-full working-day overlap

About

We are building an AI-native operating system for real estate. The product is a PropTech platform where LLMs and AI agents are not bolted on top - they are the architecture. Owners, operators and guests interact with the AI system through natural language. AI autonomously generates compliance documents, routes staff, answers guest queries from a RAG-indexed knowledge base in real time and orchestrates financial split-payments.

But the product is only half of it.

We are equally an AI-first delivery organization. The way we discover, define and ship is as differentiated as what we ship. Product discovery, specification, design and validation run through a tight loop in which humans operate at the level of intent, structure and judgment, and AI agents do most of the typing. Specs are not documents we forget about - they are machine-readable artifacts our coding and review agents consume directly.

What you will own & do

AI-First Way of Working

• Daily, deep, native use of AI tools for agent-assisted research synthesis, competitor teardowns, spec drafting, documentation upkeep and metric analysis.

• Treat AI tools the way an engineer treats their IDE: opinionated, tuned, integrated into every step of your workflow.

• Co-design the boundary between what you produce by hand and what is generated, transformed or validated by agents.

Product Discovery

• Run end-to-end market research and discovery to uncover what to build: turn raw intent, customer interviews, market signal and competitor analysis into clearly framed product opportunities, validated against real owner, operator and guest needs.

• Define and own the product opportunity backlog: hypotheses, problem statements, success metrics and the criteria for which problems we solve next versus park.

• Rapid concept validation: dry tests, prototype-based interviews and lightweight A/B tests - before engineering capacity is committed.

• Evidence over opinion: maintain a living research repository so any decision can be traced back to the user signal that justified it.

Product Documentation for the AI-First Delivery Machine

• Own the doc & spec layer: write validated product documentation and convert it into clear, structured, machine-readable specifications that our orchestrator and coding agents can implement, test and evolve reliably.

• Write product documentation that is unambiguous, testable and versioned - the source of truth for engineering, QA, evals and onboarding.

• Keep specifications in sync with reality: when the product changes, the spec changes first; when the spec changes, downstream agents pick it up.

• Partner with the Product Designer so specs, screens and acceptance criteria stay aligned end to end.

• Produce initial clickable PoCs to test the PRD before handing over to design.

Working with the Dubai Team

• Plug into the existing team from day one: daily discovery, planning and prioritisation with the Chief Operating Officer, the Designer and engineering in Dubai - you are part of the core team, not an outsourced resource.

• Run product work remotely without friction: clear async write-ups, recorded walkthroughs, decision logs and specs that stand on their own.

• Keep the Dubai context alive: owners, operators, regulators and market specifics are in Dubai; you bring that into every spec through research, interviews and close work with the on-site team.

Validation, Metrics & Product Quality

• Define product success metrics, leading indicators and guardrails for every shipped capability; instrument them with engineering.

• Co-own the loop between what we shipped and what users actually did with it; feed learnings back into discovery.

• Partner with engineering on UAT and AI-output evaluation - treat LLM outputs as something to be measured, not trusted.

What we are looking for

Must have

• 4+ years of relevant experience as a product analyst, business analyst or product lead, with ownership of market research, ideation, discovery and spec writing.

• 0 → 1 builder: worked directly with Heads and/or Founders and Engineering - not joining an already-scaled product org.

• Daily, deep, native use of AI tools: research synthesis, spec drafting, documentation, analysis. You have a real, opinionated workflow built around them and can defend your choices.

• Excellent product documentation skills: user stories, acceptance criteria, edge cases, data contracts, state behaviour - clear, testable, unambiguous, and structured enough that engineers (and agents) do not have to guess.

• Strong product discovery skills: you can run interviews, synthesize signals, prioritize hypotheses and design experiments that actually de-risk decisions.

• Rigorous, evidence-driven mindset: treat opinions as hypotheses, define success up front, instrument outcomes, kill what is not working.

• Comfortable with complex B2B / multi-sided product surfaces: dashboards, multi-tenant SaaS, role-based experiences, real-time data, complex back-office tooling.

• Strong written and verbal communication in English (B2+), running discovery and documentation under startup timelines while keeping quality and traceability intact.

• Remote-ready: comfortable in a distributed product team (Ukraine + Dubai), with async-friendly communication and the self-direction to own outcomes without a manager in the room.

Strong advantage (Nice to have)

• Experience defining specs or workflows for AI agents, RAG systems, prompt-driven features or agent orchestration.

• Background in PropTech, hospitality tech, Fintech or multi-sided marketplace platforms.

• Exposure to IoT / smart-home product surfaces, payment flows, compliance or regulatory workflows.

• Experience setting up or significantly improving an AI-assisted product workflow (research → spec → validation) on a real product.

• Fluency with analytics / instrumentation tooling and comfort reading data to back decisions.

Why this role

You will help build the first AI-native operating system for real estate in Dubai and the AI-first product practice that shapes it. Both are differentiators, both are hard and both are yours to own at the senior level.

• Genuine product co-ownership - of discovery and of the spec layer that feeds our AI delivery machine. This is not a "gather requirements and write tickets" role.

• Clear growth trajectory - this role evolves into AI-First Product Manager and then Head of Product as the team scales.

• Direct access to founders and the Chief Operating Officer - short decision loops, no middle management.

• Technically ambitious product surface - AI agents, RAG, IoT, real-time systems, government and regulatory APIs and eventually tokenization infrastructure.

• AI-first by default - you will co-design how a product gets discovered, specified and validated inside an AI-first delivery machine.

• Remote-first across Ukraine, Lviv office opening soon (attendance optional), Dubai HQ (One Central Plaza) as the company base.

Conditions

• Full-time, long-term; contract format agreed individually.

• Remote, anywhere in Ukraine (must be located in Ukraine).

A product company based in Israel and Dnipro has an open position of Product Manager.

Key required skills & experience

• 3+ years of experience as a Product Manager: Experience in online gaming/casino, specifically in casino lobby management, user retention, or feature optimization.
• Data & analytics mindset: Strong experience with product analytics, user behavior analysis, and driving product growth through metrics.
• UI/UX & prototyping: Solid understanding of design principles and hands-on experience with prototyping tools (Figma or etc.) to quickly wireframe new features or flows.
• Stakeholder & dependency management: Experience working in a complex environment with multiple cross-functional product and engineering teams to align roadmaps, resolve dependencies, and clearly present product requirements.
• English: Upper-Intermediate or stronger.

Responsibilities

• Product optimization: Constantly improve product, user flows, and existing features based on data and UX insights.
• Feature launch & delivery: End-to-end ownership of launching new features - from writing clear, actionable PRDs and presenting them to development teams, to rollout and post-launch evaluation.
• Prototyping & testing: Quickly mock up and visualize new feature ideas, concepts, or user flow improvements using Figma or similar.
• Data-driven decisions: Analyze product metrics and user feedback to identify growth opportunities and back up the product roadmap.
• Cross-team integration management: Coordinate and align initiatives across various internal product and platform teams to ensure smooth end-to-end delivery of features.
• Business validation: Own the discovery phase - assessing the business value and impact of new initiatives before execution.

Ready to offer:

• Social benefits, paid vacations, sick-leaves
• Career possibilities with growing team.

We build software for healthcare organizations, from early-stage startups to established digital health vendors, providers and payers. We are looking for a hands-on solution architect who joins presale conversations and turns an ambiguous healthcare idea into a credible architecture, a scoped prototype and an estimate that our delivery team can stand behind. In this role, AI innovation and governance go together: every proposal should be fast to prototype and safe to put in front of a regulator, a compliance officer or a hospital security team.

What you will do:

• Join discovery, RFP and technical pitch calls with founders, clinical leaders, operations and IT teams, and explain architecture decisions in plain language.
• Design architectures for EHR/EMR integration, patient data exchange and healthcare workflows such as scheduling, eligibility verification, referrals, prior authorization, claims and revenue cycle management (RCM).
• Build AI-assisted prototypes and demos on sandboxes and synthetic data, and state clearly what is real, what is simulated and what remains for production.
• Define the AI governance approach for each proposal: data handling, model selection, human oversight, validation, monitoring and audit trail.
• Separate a proof of concept from an MVP, choose the single use case that proves feasibility, and defend that choice.
• Produce estimates (phases, stories, assumptions, risks) together with Delivery, and rebuild them when scope changes.
• Review client-supplied architecture documents and AI-generated specs critically, keeping what is sound and challenging what is not.
• Complete customer security questionnaires and due diligence, and prepare HIPAA, SOC 2 and HITRUST evidence for prospects.
• Support partner conversations with integration platforms, clearinghouses and EHR vendors.
• Hand over every won project to Delivery with a clean architecture, documented assumptions and open risks.

Healthcare domain expertise:

• Systems and data: hands-on experience with EHR/EMR platforms (Epic, Cerner/Oracle Health, athenahealth, eClinicalWorks, NextGen or similar), practice management and patient portals.
• Standards: FHIR R4, SMART on FHIR, CDS Hooks, Bulk FHIR, HL7 v2 (ADT, ORM, ORU), C-CDA/CCD, and DICOM basics.
• Administrative and financial flows: X12 270/271 (eligibility), 278 (referrals and prior authorization), 837/835 (claims and remittance), clearinghouses, payer and provider connectivity, denial management and the RCM lifecycle.
• Coding and terminology: ICD-10, CPT/HCPCS, SNOMED CT, LOINC, RxNorm, NPI, and the mapping and normalization problems between them.
• Data governance: PHI and PII handling, minimum necessary access, de-identification (Safe Harbor and Expert Determination), consent management (including 42 CFR Part 2 where relevant), master patient index and patient matching, and audit logging.
• Regulation and policy: HIPAA Privacy, Security and Breach Notification rules, 21st Century Cures Act and information blocking, ONC/ASTP certification (HTI rules), CMS interoperability and prior authorization rules, and TEFCA.
• Quality and value-based care: HEDIS, eCQM, CQL, care gaps, risk adjustment and population health analytics.

AI governance in regulated environments:

• Practical knowledge of frameworks and rules such as NIST AI RMF, ISO/IEC 42001, ONC decision support transparency requirements, FDA guidance on clinical decision support and software as a medical device, and the EU AI Act for clients operating in Europe.
• Experience designing human-in-the-loop controls, escalation to clinical or operational staff, and clear boundaries on what an AI agent may and may not do.
• Ability to handle PHI in LLM workflows: vendor BAAs, data residency, prompt and log redaction, no training on customer data, retention limits and access control.
• Methods for validating and monitoring AI: evaluation sets, hallucination and bias testing, drift monitoring, versioning of models and prompts, and incident response.
• Documentation habits that regulators and buyers expect: model cards, risk assessments, data lineage, decision logs and explainability for non-technical reviewers.

Technical requirements:

• 8+ years in software engineering and solution architecture, including delivery of SaaS and mobile products at scale.
• 3+ years in healthtech integration or digital health product work.
• Cloud-native architecture on AWS, Azure, or GCP using HIPAA-eligible services, with encryption, key management, network isolation, and least-privilege access.
• Integration engines and platforms (Mirth/NextGen Connect, Rhapsody, Redox, Health Gorilla, Medplum, Stedi or similar), including API design, event-driven patterns and reliable message handling.
• Data engineering: ETL/ELT pipelines, SQL and NoSQL, data warehouses, streaming, analytics and BI.
• Security practices: OAuth 2.0 and OIDC, RBAC, secrets management, secure SDLC, threat modeling and penetration test readiness.
• Experience with SOC 2 or HITRUST programs, and with third-party risk questionnaires from health systems and payers.
• Hands-on AI engineering: LLM APIs, agent orchestration, RAG, speech and messaging channels, cost and latency management, and prompt evaluation.
• Rapid prototyping with AI coding tools, and the judgment to know when generated code must be rebuilt from a clean specification.
• Reliability and observability for clinical and operational workflows: monitoring, auditability, disaster recovery and SLAs.
• Mobile and web accessibility awareness (WCAG, Section 508) for patient-facing products.
• Testing strategy for regulated software: validation evidence, traceability and change control.

Nice to have:

• Experience at an EHR vendor, clearinghouse, payer, health system or healthtech startup.
• Voice AI, SMS or omnichannel patient engagement experience.
• Experience with ambient documentation, coding assistance or prior authorization automation.
• Knowledge of medical device software standards (IEC 62304, ISO 14971).
• Public speaking, writing or open-source contributions in healthcare IT.

Employment Type: Full-Time

Experience: 2–4 years

About the Role

We are looking for a GRC Analyst to join our Information Security and Compliance team. You will run day-to-day governance, risk and compliance activities — risk assessments, ISMS maintenance, audit evidence, and third-party security reviews — with senior support on the more complex work.

This is a hands-on delivery role rather than a first job in security. You should be comfortable running a vendor assessment or an evidence collection cycle without step-by-step direction.

Key Responsibilities

Governance & Policy

• Maintain the ISMS, control register and governance documentation.
• Draft and update security policies, standards and procedures.
• Coordinate security awareness activities and track governance actions.

Risk Management

• Run information security risk assessments and maintain the risk register.
• Track risk treatment plans and remediation through to closure.
• Manage the security exception process.

Compliance & Audit

• Support compliance activities across ISO/IEC 27001, SOC 2 and GDPR.
• Collect and organise audit evidence; act as a point of contact during internal and external audits.
• Track audit and assessment findings to closure.

Third-Party Risk

• Run vendor security assessments and review supplier questionnaires.
• Maintain supplier risk records and follow up on third-party remediation.

Reporting

• Produce monthly security and compliance reporting for management.
• Maintain compliance dashboards and documentation repositories.

What We’re Looking For

• 2–4 years in information security, risk, compliance, audit or IT governance.
• Practical working knowledge of at least one major framework (ISO 27001, SOC 2 or NIST CSF).
• Working understanding of GDPR and data protection obligations.
• Confident with Excel and structured documentation; able to produce reporting for a management audience.
• Strong written communication and attention to detail.
• Comfortable working with both technical and non-technical stakeholders.
• Degree in cyber security, computer science, IT or a related discipline — or equivalent practical experience.

Nice to Have

• Hands-on use of a GRC platform (Vanta, Drata, Hyperproof, OneTrust, ServiceNow GRC or Archer).
• Cloud security fundamentals (AWS or Azure), IAM and MFA concepts.
• Exposure to Cyber Essentials, CIS Controls or AI governance.
• Jira or Azure DevOps; Power BI or Excel dashboards.
• A certification such as ISC2 CC, CompTIA Security+, ISO 27001 Foundation / Lead Auditor or SC-900.
• German is a strong plus

What We Offer

• Ownership of real GRC workstreams across the full lifecycle.
• Mentorship from senior security professionals and support for certifications.
• Clear progression towards Senior GRC Analyst or Risk & Compliance Specialist.
• Collaborative and inclusive working environment.

Playson is looking for a People Business Partner with knowledge of the Ukrainian language who can operate close to the business, work directly with leaders on organisational challenges, and help maintain a high-performance environment without turning the company into a bureaucratic HR machine.

This role is not about running HR processes for the sake of process.

We are looking for someone who can:

• help leaders make strong people decisions;
• maintain high talent quality;
• Identify organisational risks early.
• and ensure leadership, hiring, and performance problems do not silently accumulate over time.

The PBP works primarily through leaders - not around them.

What you’ll bring

• Knowledge of the Ukrainian language is a must
• 5+ years of experience in HRBP, Head of People, HRD, organisational partnership, or similar leadership-facing roles.
• Strong experience working with leaders in fast-moving environments.
• Ability to challenge stakeholders directly, constructively, and without unnecessary politics.
• Strong judgment and ability to operate in ambiguous situations.
• High level of ownership, maturity, and communication clarity.
• Ability to connect people and topics with business reality and execution impact.
• Comfortable with difficult conversations, organisational tension, and imperfect environments.
• Ability to remain calm, structured, and pragmatic under pressure.
• Ability to build trust with strong personalities and leadership teams while still being able to challenge them when needed.
• Ability to simplify complexity instead of adding bureaucracy.
• Strong business and organisational awareness.

• Interest in scalable organisational practices, operational clarity, and AI-supported People infrastructure.

   

What you’ll do

• Partner with leaders on hiring, team structure, organisational effectiveness, performance, ownership gaps, and delivery risks.
• Push discussions toward decisions and outcomes instead of endless alignment loops.
• Help leaders define what “strong” actually means for critical roles and challenge weak hiring compromises.
• Support leaders in addressing underperformance early and directly.
• Identify early organisational signals such as leadership gaps, burnout, unhealthy dependencies, misalignment, or execution risks.
• Help improve feedback quality, leadership practices, and decision consistency across teams.
• Support practical and scalable organisational approaches instead of overcomplicated HR frameworks.
• Contribute to improving internal documentation, operational clarity, and AI-supported People knowledge infrastructure over time.

This role is not:

• an employee support hotline;
• a process coordinator;
• a “culture activities” owner;
• a passive mediator avoiding uncomfortable conversations;
• or someone hiding behind frameworks instead of making judgment calls.

The goal of the role is not to centralise ownership inside the People function.

We expect PBPs to strengthen leadership capability, improve decision quality, and help leaders become more effective and self-sufficient over time.

We value:

• clarity over ambiguity;
• direct communication over corporate politeness;
• speed with accountability;
• impact over activity.

What we offer

• Hybrid work & flexible schedule
• Medical insurance (+1 coverage option)
• Professional development reimbursement
• Online English classes
• Employee referral bonus program

Recruitment process

• HR Interview
• Leadership Interview
• Final Interview

If you are comfortable working closely with leadership, solving organisational problems, and helping strong teams scale without unnecessary bureaucracy, we’d love to hear from you.