Jobs at Djinni

We're looking for Customer Support Agent to join our team. As a Customer Support Agent, you will be the first point of contact for our clients, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.
 

HOW YOU WILL MAKE AN IMPACT

• Provide professional and timely support to users via live chat and email
• Handle player inquiries, complaints, and requests with empathy and accuracy
• Escalate complex or sensitive cases to the relevant departments
• Ensure compliance with internal quality standards and communication guidelines
• Maintain up-to-date knowledge of games, promotions, and internal procedures
• Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy).
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in Customer Support and IGaming is a must
• Excellent written communication skills in English (B2+) / French (B2+)
• Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts
• Strong multitasking skills and attention to details
• Ability to work both independently and as part of a team
• Passion for providing high-quality customer service in a fast-paced environment.
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are looking for a detail-oriented and responsible Payment Officer to join our Gaming team. In this role, you will be responsible for processing customer withdrawals, monitoring payment transactions, identifying suspicious activity, and ensuring smooth payment operations in a fast-paced 24/7 environment.

Requirements:
- 1+ year of experience in Payments, Gaming, Fintech, or related industries
- Basic understanding of payment systems, payment providers, and transaction flows
- Familiarity with AML, KYC, and fraud prevention principles
- Experience processing withdrawals and handling payment operations
- Strong attention to detail and ability to follow procedures consistently
- Analytical mindset with the ability to identify irregularities and suspicious behavior
- Good communication and teamwork skills
- Ability to work under pressure in a high-volume environment
- Experience working in shift-based or 24/7 operations is a plus
- English level: Upper-Intermediate or higher.

Responsibilities:
- Process customer withdrawals accurately and within SLA timelines
- Monitor payment queues and ensure timely transaction handling
- Verify transactions according to internal procedures and compliance requirements
- Identify suspicious transactions, fraud patterns, or anomalies and escalate them when necessary
- Work closely with Risk, Anti-Fraud, Support, and Payments teams
- Handle high-volume transaction workflows efficiently
- Maintain high standards of accuracy and operational quality
- Report recurring issues and suggest process improvements
- Follow AML, KYC, and fraud prevention procedures
- Adapt quickly to changing priorities and operational demands.

We offer:
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

GlobalLogic takes an opportunity to partner with a leading global threat intelligence platform to design and deliver an enterprise-scale, Human-in-the-Loop (HITL) AI agent platform. The initiative centers on accelerating expert analyst decision-making by augmenting high-complexity threat intelligence workflows with cutting-edge generative and agentic AI systems.


ONLY FOR CANDIDATES LOCATED IN POLAND, ROMANIA, OR UKRAINE


Job Description

Essential qualifications

• 7+ years of software engineering, including 2+ years building LLM applications in production.
• Production agent systems built with LangGraph, Google ADK / Vertex AI Agent Engine or custom orchestration.
• Hands-on MCP experience, especially the client side: tool routing, authentication and transports (HTTP/SSE).
• Expert asynchronous Python and strong distributed-system design.
• Has taken agents from prototype to production and measured their quality with real users.

Desirable qualifications

• A deep-research or multi-step retrieval agent built and shipped.
• A2A protocol, OpenTelemetry tracing for LLM systems, and GCP (Cloud Run, Pub/Sub, BigQuery).
• Previous technical lead of a team of 4–8 engineers.

Job Responsibilities

Key responsibilities

• Design and build the Shared Foundation:
  agent runtime and orchestration
  MCP client and tool layer
  state and memory
  tracing
  evaluation hooks.
• Instrument every agent decision point (situation, options, choice and later human reward) as the basis for feedback learning.
• Build the deep research agents: planning, iterative search across internal and external sources, synthesis, citation grounding and context management.
• Set engineering standards, lead code review and mentor the team.
• Work with the Solution Architect on security, multi-tenancy and enterprise integration.

The Bit Spilka Charitable Foundation is looking for a SMM Specialist  to help tell the story of our work and grow our presence across social media and digital platforms.

This role blends writing, social media, visual content, human stories, and project outcomes. We're looking for someone who doesn't just produce posts, but knows how to find meaning, spot a strong story, and turn the foundation's work into communication that feels clear, alive, and valuable to our audience.

 

Responsibilities:

• Manage and grow the foundation’s social media channels: Instagram, Facebook, LinkedIn, Telegram, and other relevant platforms;
• Create monthly content plans and organize content publishing across different platforms;
• Develop new content formats and rubrics to increase audience engagement;
• Create content from idea to publication: concepts, copy, visuals, short videos, and final publishing;
• Write content for social media: posts, Stories, short video scripts, and storytelling materials;
• Collect information about the foundation’s projects and turn it into engaging social media content;
• Create photo and video content, including shooting and editing short-form videos (Reels, Stories, Shorts);
• Adapt content for different platforms and audiences;
• Work with Canva, Figma, Photoshop, or similar tools to create visual materials;
• Use AI tools to improve content creation processes: generate ideas, create drafts, improve texts, develop visual concepts, and optimize workflows;
• Analyze social media performance, track content results, and provide recommendations for improvement;
• Follow social media trends and identify new opportunities for content growth.

Requirements:

• 3+ years of experience in SMM, Content Creation, Digital Marketing, or similar roles;
• Experience independently managing social media channels;
• Strong copywriting skills in Ukrainian;
• Strong storytelling skills and ability to turn ideas and information into engaging content;
• Experience creating content from concept to final publication;
• Hands-on experience with Instagram, Facebook, LinkedIn, and Telegram;
• Experience creating short-form video content (Reels, TikTok, Shorts);
• Basic photo and video editing skills;
• Experience working with Canva, Figma, Photoshop, or similar tools;
• Understanding of social media analytics and ability to evaluate content performance;
• Practical experience using AI tools for content creation (ChatGPT, Midjourney, Runway, Claude, or similar);
• English proficiency at Intermediate level or above;
• Ability to work independently, manage multiple tasks, and take ownership of content projects;
• Preferred location Lviv.

Nice to have:

• Experience working with charitable, social, or nonprofit projects;
• Experience creating fundraising or impact-driven content;
• Experience working with international audiences;
• Experience with Meta Ads;
• Experience collaborating with influencers;
• Willingness to travel for content gathering.

Hiring process:
• Intro call with a Recruiter  - Technical Interview - Сollection of recommendations - Offer. 

Why join Bitmedia Labs?
We care about what we build – and about the people who build it. Our teams work closely together, share responsibility for the product, and support each other in everyday challenges.

As part of the team, you’ll have:
• Professional growth through products operating at global scale;
• The opportunity to experiment, bring ideas to life, and influence product decisions;
• Collaboration with strong, experienced teammates who value quality and teamwork.

We also support you with:
• Flexible schedule and the option to work remotely or from our hubs in Kyiv, Warsaw, and Berlin;
• Competitive compensation, regular performance reviews, paid vacation, sick leave, and public holidays;
• Modern Apple equipment and thoughtful corporate gifts for holidays and personal milestones;
• Support for your growth: courses, workshops, and conferences.

Through our charity foundation Bit Spilka, led by volunteers from our team, we support the military, medics, and civilians across Ukraine – delivering over $500,000 in aid to date. Here your work also drives social impact, and you can also join our volunteer initiatives.

If this resonates with you – send your CV and join us.
Let’s foster the world together!
 

Job Description
Implement the platform capabilities that enable disparate data sources to be combined, virtualized, standardized, and exposed through a consistent access model without requiring extensive physical consolidation.

Experience with technologies and platforms such as

• Microsoft Fabric, OneLake, Synapse, Azure Data Lake, Purview
• BigQuery, BigLake, Dataplex
• Athena, Redshift Spectrum, Lake Formation, Glue
• Data virtualization, federated query, semantic layer, or data fabric platforms
• Strong Python

Job Responsibilities

• Implementing data virtualization and federation capabilities
• Building federated query services
• Developing semantic and abstraction layers
• Creating reusable APIs and access services
• Performance tuning, scalability, reliability, and operational support
• Contributing to platform design and technology decisions through hands-on expertise

Department/Project Description
Build the core data engineering capability that enables WPP Open applications, AI agents, analytics products, and business workflows to securely discover, access, combine, govern, and activate data across enterprise systems, client environments, media platforms, and third-party providers.

We are seeking four senior engineering specialists who will be responsible for implementation and delivery of key platform capabilities. While architecture leadership is provided by the platform architecture team, these hires are expected to bring deep expertise, contribute to solution design, challenge assumptions, and guide implementation decisions based on industry experience.

Performa is an international HR agency connecting top talent with ambitious companies across iGaming, IT, and Marketing. We help businesses build strong teams and professionals find opportunities where their expertise can make a real impact.

For our client, we are looking for an experienced Operations & Marketing Lead (B2B) to take ownership of B2B demand generation, marketing operations, and go-to-market execution.

Our client is an innovative technology company developing an all-in-one SEO infrastructure management platform for iGaming operators. The platform combines real-time keyword ranking tracking, domain and redirect automation, ban detection, and instant website and satellite building into a single operational environment.

As the company scales its go-to-market activities, this is an opportunity for a hands-on marketing professional to build a predictable B2B pipeline and directly contribute to business growth.

About the Role

As Operations & Marketing Lead, you will take ownership of the end-to-end B2B marketing pipeline, from identifying potential clients and generating qualified demo calls to lead nurturing, CRM management, and performance reporting.

This is a highly hands-on role that combines strategic thinking with practical execution. You will build marketing processes, develop acquisition channels, strengthen the company's market positioning, and ensure effective coordination between Product, Development, and Sales.

You will work closely with the founders and technical teams, translating complex product capabilities into clear messaging that resonates with iGaming operators.

What You'll Be Responsible For

B2B Pipeline & Lead Generation

• Build and manage the end-to-end B2B lead generation pipeline, targeting iGaming operators and relevant decision-makers.
• Develop and execute inbound and outbound marketing initiatives to consistently generate qualified leads and demo calls.
• Identify target accounts, develop outreach approaches, and support lead nurturing throughout the sales funnel.

• Monitor conversion rates and optimize acquisition activities to improve pipeline performance.

   

CRM & Marketing Operations

• Own CRM setup, maintenance, segmentation, automation, and reporting.
• Build structured lead management workflows to ensure accurate tracking and timely follow-ups.
• Maintain CRM data quality and visibility across the marketing and sales funnel.

• Identify opportunities to automate repetitive processes and improve operational efficiency.

   

LinkedIn Strategy & Outreach

• Develop and execute the company's LinkedIn strategy, combining organic content and targeted outbound activities.
• Strengthen the company presence and support founder and team visibility on LinkedIn.
• Build targeted outreach campaigns focused on relevant B2B decision-makers.

• Track LinkedIn engagement, lead generation, and meeting conversion performance.

   

PR, Brand Positioning & Thought Leadership

• Develop and execute PR initiatives to strengthen the company's positioning within the iGaming SEO market.
• Build relationships with relevant industry media, communities, and professional networks.
• Coordinate thought-leadership content and initiatives that demonstrate the company's expertise.

• Ensure consistent product messaging and brand communication across marketing channels.

   

Cross-Functional Coordination

• Act as the operational link between Product, Development, Marketing, and Sales.
• Translate technical product capabilities into clear, commercially relevant messaging.
• Collect market feedback and communicate customer needs and insights to product teams.
• Support Sales with relevant materials, product information, and messaging.

• Coordinate cross-functional activities to keep marketing initiatives aligned with business priorities.

   

Performance Tracking & Reporting

• Track marketing funnel performance, lead quality, conversion rates, and channel effectiveness.
• Build clear reporting processes and dashboards to evaluate marketing activities.
• Identify bottlenecks and improvement opportunities across the acquisition funnel.

• Provide management with actionable insights and performance updates.

   

What We're Looking For

• Proven hands-on experience in B2B marketing, with direct responsibility for building and managing lead generation pipelines.
• Demonstrated success in generating qualified leads and demo calls and moving prospects through the sales funnel.
• Strong practical experience with CRM platforms, marketing automation, lead segmentation, and performance reporting.
• Experience developing and executing LinkedIn organic marketing and outbound outreach strategies.
• Practical experience with PR, brand positioning, and thought-leadership initiatives.
• Ability to independently plan, launch, manage, and optimize marketing activities without relying on a large team.
• Strong operational and analytical skills, with a structured and results-oriented approach.
• Experience collaborating with Product, Development, and Sales teams.
• Ability to understand technical products and communicate their value to a B2B audience.

• Excellent written English and Ukrainian communication skills.

   

Nice to Have

• Previous experience in B2B iGaming marketing, particularly working with casino operators or related technology providers.
• Experience marketing SaaS platforms, SEO technology, or other technical B2B products.
• Hands-on experience with SEO tools such as Semrush, Ahrefs, Google Search Console, or similar platforms.
• Understanding of SEO infrastructure, including domains, redirects, satellite websites, indexing, and ban detection.

• Familiarity with the iGaming operator ecosystem and relevant industry communities.

   

The Company Offers

• Competitive compensation, depending on experience.
• Remote-friendly working environment.
• Opportunity to build and own the company's B2B marketing and go-to-market processes.
• Direct collaboration with founders, Product, and Engineering teams.
• High level of autonomy and ownership over marketing initiatives.
• Opportunity to work with a specialized SEO technology platform in the fast-growing iGaming industry.
• A dynamic environment with short decision-making cycles and a strong focus on execution and measurable results.

We are looking for a Web Product Manager to take full ownership of the web direction of our live-streaming platform. You will define how users discover, convert and pay on the web, build the mobile-to-web funnel from scratch and set the stage for scaling web marketing. Analytics and shared teams work fully for the product, so your hypotheses quickly turn into tested releases. Strong results here lead straight to Product Team Lead or Head of Product.
 

About our product: We're building one of the world's most powerful live-streaming platforms - 400K+ monthly active users connecting through live events, video chats, and real-time communities. Our mission: bring joy, fight loneliness, and deliver safe, ad-free entertainment people actually want to come back to.

We're already Top 5 in the US and Top 10 worldwide, expanding fast into Arab markets and Europe - with one clear next milestone: global Top 5. You'll join a small, expert team where every idea gets tested and every release reaches millions. Are you in?
 

In this role, you will

• Analyze competitors, user needs and market trends, and find growth insights in analytics
• Build a feature roadmap to grow LTV and payment conversion on web
• Improve the web funnel and build the mobile-to-web funnel to support the launch of web marketing
• Write clear and complete PRDs
• Manage roadmap delivery and drive metric improvements
• Monitor key metrics and fix the issues that cause them to drop
• Launch and analyze A/B tests

It's all about you

• 3+ years of experience as a Product Manager
• Hands-on experience optimizing web funnels
• Experience running A/B tests
• Strong skills in analyzing data, user feedback and competitors
• Experience planning and prioritizing a roadmap in line with business strategy, using frameworks like RICE
• Confident use of AI tools (Claude, ChatGPT) for analytics, PRDs and research
• Upper-Intermediate English or higher
• Data-driven and ownership mindset, initiative and proactivity in product improvements, team player

Would be a plus

• Experience with similar web platforms (dating, streaming, iGaming)
• Background in FMCG or Big4 companies (Deloitte, PwC, EY, KPMG)

What we offer

Care and support

We’ve got you covered, so you can focus on what you do best:

• 20 paid days off, 15 days off due to sickness, and 6 extra days for family moments that matter
• Up to 10 additional days off for public holidays
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Financial and legal support when you need it
• Maternity Recovery Support Allowance
• Position retention and support for teammates who joined the Armed Forces of Ukraine
• Active participation in social initiatives supporting Ukraine
• Team spirit beyond the screen: company marathons, themed masterclasses, and teambuildings people actually look forward to

Comfortable environment

• Remote cooperation that works in practice, not just on paper:
• Fully remote cooperation by design: our processes are built around it. Kyiv hub is there if you want it
• Modern equipment, or reimbursement for your own setup

Investment in your future

• We grow our own: 70% of our heads and leads started where you’re starting now:
• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• Clear KPI system, so you always know what “good” looks like, no guessing games
• Access to premium AI tools and technologies
• Performance-based reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and regular knowledge-sharing events
• AI is an integral part of our work culture. We invest in modern AI tools, equip our teams with the skills to use them effectively, and foster an environment where technology helps people achieve better results faster

Hiring process

• Intro Call
• Hiring Team Interview
• Test Task
• Final Interview (optional)
• Reference Check
• Offer

Own your future

Our culture isn’t something people join, it’s something they build and shape. We believe that every person deserves to be heard and empowered. If you’re on the fence about whether you’re a fit, we say go for it. Let’s build something great together.

We are hiring a Lead Rust Engineer to own the technical direction and build the service and API layer of a next-generation data platform for one of our clients. The immediate work is backend services and APIs, including moving existing client integrations onto a new API surface and building out a Rust service layer.

The new services we are building are in Rust, with some C# in the mix, while parts of the current platform still run on Ruby. We need a hands-on technical leader who is comfortable across that landscape and picks up new pieces quickly.

‍

Key responsibilities

• Set technical direction, priorities and engineering standards.
• Own architecture and API design decisions for the new service layer and the migration path from legacy systems.
• Design, build and maintain backend services and APIs, with Rust as the primary language.
• Develop and extend the Rust service layer that sits at the core of the new platform.
• Migrate existing clients, written in C# and Ruby, from the current API surface to the new one with minimal disruption.
• Work in the existing Ruby codebase where needed while the platform moves to the new architecture.
• Contribute to API design, versioning and contracts so consumers can adopt new endpoints cleanly.
• Support data synchronization work through delivery, helping get it across the finish line.
• Write well-tested, observable, production-ready code and set the bar for code quality through reviews.

• Partner closely with client engineering leads and the wider Transcenda team.

   

Must have

• 8+ years of backend engineering experience building services and APIs in production, ideally 2+ years in a tech lead role.
• Hands-on commercial experience with Rust, including async services (for example Tokio, Axum or Actix).
• Working knowledge of Ruby, enough to read, maintain and safely change an existing Ruby codebase (using code assistants).
• Strong API design skills: REST and/or gRPC, versioning, backward compatibility and client migration.
• Solid grounding in relational databases, SQL and service-to-service integration.
• Experience with testing, CI/CD and observability for backend services.
• Proven ability to ramp up quickly on unfamiliar codebases and languages, and to bring a team along with you.
• Experience driving agentic coding practices across a team: setting guidelines, defining review standards for AI-generated code, and helping engineers use these tools effectively and safely.

• Clear written and spoken English and comfort working directly with client engineering leads.

   

Nice to have

• C# / .NET experience, particularly on API clients or services.
• Prior work on API platform migrations or strangler-pattern rewrites.
• Exposure to metadata management or data synchronization systems.
• Data engineering or ETL experience.
• Background in regulated industries.

• Location: Fully Remote
• Employment Type: Full-Time
• Hours: 4:00 PM - 12:00 AM EEST

About Pozotron

Pozotron is a fast-growing software company transforming the way scripted audio is produced. Our platform helps audiobook publishers, production studios, narrators, and voice professionals create higher-quality productions more efficiently through intelligent workflow tools designed specifically for the industry.

Today, customers in more than 30 countries use Pozotron to support audiobook and scripted voice production. Our software helps reduce production time, improve quality assurance, and eliminate many of the repetitive manual tasks involved in creating scripted audio. 

Although we're a small company, we're an ambitious one. We move quickly, encourage new ideas, and give every team member the opportunity to make a meaningful impact. You'll work alongside talented colleagues across North America and Europe in a collaborative, remote-first environment where everyone's contributions matter.

About the Role

At Pozotron, exceptional customer support is one of our greatest strengths and a core part of what sets us apart. We believe that great software should be backed by knowledgeable, responsive, and genuinely helpful people who are committed to our customers' success.

As a Junior Customer Support Representative, you'll play an important role in delivering that experience. You'll help customers solve problems, answer questions, and get the most out of Pozotron while building lasting relationships based on trust and reliability.

This role is about more than resolving support tickets. You'll become a product expert, advocate for our customers, and work closely with other departments to share feedback that helps shape the future of our platform. If you enjoy helping people, learning new technology, and making a real impact, we'd love to hear from you.

What You'll Do

Deliver Outstanding Customer Support

• Respond to customer inquiries via email
• Troubleshoot software issues or questions over 1:1 video calls with customers when required.
• Troubleshoot software issues and guide customers toward successful resolutions.
• Escalate technical issues to our development team with clear documentation.
• Follow up to ensure customers' issues have been fully resolved.
• Maintain excellent customer satisfaction while meeting response time expectations.

Become a Product Expert

• Develop a deep understanding of Pozotron and its workflows.
• Stay current on new features and product releases.
• Clearly explain features and best practices to customers with varying levels of technical experience.

Improve the Customer Experience

• Identify recurring customer questions and suggest improvements.
• Help maintain and expand our Help Center documentation.
• Recommend process improvements that make support more efficient.
• Assist with testing new features before release when needed.

Collaborate Across Teams

• Work closely with Product and Engineering to report bugs and customer feedback.
• Share customer insights that help shape future product improvements.
• Participate in team meetings, training sessions, and continuous learning initiatives.

What We're Looking For

Required Qualifications

• 1–2 years of experience in customer support or another customer-facing role.
• Fluent in written and spoken English. 
• Excellent communication skills with a friendly and empathetic approach.
• Strong problem-solving and analytical skills.
• High attention to detail.
• Comfortable learning new software and technology.
• Ability to manage multiple tasks while remaining organized.
• Reliable internet connection and home office setup.
•  

Nice to Have

• Experience supporting SaaS products.
• Experience using help desk or CRM software (HubSpot preferred).
• Basic technical troubleshooting experience.
• Experience documenting bugs or software issues.
• Additional language skills.
• Interest in publishing, audiobooks, media, or creative technology.

The Kind of Person Who Thrives Here

We're looking for someone who is:

• Naturally curious and eager to learn.
• Positive and customer-focused.
• Organized and dependable.
• Comfortable taking ownership of their work, especially in a remote environment.
• Adaptable in a fast-moving environment.
• Collaborative and enjoys working with people across different departments.
• Passionate about delivering exceptional customer experiences.

Interested?

If you're passionate about helping customers, enjoy solving problems, and want to grow your career with a company that's making a real impact in the audiobook and voice production industry, we'd love to hear from you.

Apply today and help us build the future of scripted audio production.

Pozotron is seeking a Quality Engineer to join our development team. Our growing engineering team, based in Ukraine, is dedicated to creating incredible technology for audio production. The Quality Engineer will be an important part of our team, ensuring our software ships with the highest possible quality.

Required

• 2+ year working experience as a Quality Engineer
• Experience with manual testing of web applications, including UI, backend, and APIs
• Knowledge of browser Dev Tools
• Knowledge of software QA methodologies and testing theory
• Intermediate (B1/B2) level of English
• Excellent problem-solving skills and attention to detail
• Good communication skills

Nice to have

• Bachelor's or Master's degree in Computer Science, Information Technology, Mathematics, Physics or Engineering
• Database understanding and experience in writing SQL queries
• Experience with test automation tools (e.g., Playwright, Cypress, Selenium)
• Experience with Linux environment and Docker/Kubernetes

We offer

• Fully remote work
• Competitive salary and bonus plan
• Health insurance
• 10 days of paid vacation per year

Pozotron is seeking a Business Process Engineer to join our development team. Our growing engineering team, based in Ukraine, is dedicated to creating incredible technology for audio production. The Business Process Engineer will be an instrumental part of our team, focusing on designing, documenting and implementing business processes for our users.

Required:

• 3+ years of experience in Business Analysis
• Experience with gathering requirements/feedbacks from users
• Experience with modeling of existing business processes
• Experience with designing from scratch/improving business processes
• Experience with creating detailed design documents
• Experience with formal notations, including UML, LDS and BPM
• Experience with data analysis
• Excellent problem-solving skills and attention to details
• Excellent communication skills
• Advanced level of English

Nice to have:

• Bachelor's or Master's degree in Computer Science, Information Technology, Mathematics, Physics or Engineering
• Some knowledge of statistics and customer surveying techniques
• Some understanding of databases and experience in writing SQL queries
• Some knowledge of UX/UI principles
• Some experience in QA

We offer:

• Fully remote work
• Competitive compensation, benefits, and bonus plans
• Health insurance

We’re Betario, a dynamic iGaming company building a product that brings excitement to players and enjoyment to the people who create it.

Our mission is simple: to make iGaming engaging and technology-driven, and the work behind it comfortable and inspiring.

We’re looking for an HR People Partner who enjoys working with teams, supporting managers, and making everyday processes clearer and easier to navigate. You’ll work closely with our founders and team leads, helping Betario grow while making sure our people have the support they need along the way.

What you’ll do:

• Work with founders and team leads on people-related questions and plans.
• Help make the employee journey thoughtful and easy to navigate, from onboarding to offboarding.
• Be a go-to person for managers who need support with feedback, performance, compensation, or team matters.
• Help teams plan for growth, shape roles, and support people’s development.
• Bring ideas that make work at Betario more engaging and supportive.
• Keep our HR policies, processes, and tools clear and up to date.

You might be a great fit if you:

• Have 4+ years of experience in HR, ideally as an HRBP, People Partner, or HR Manager.
• Have worked across different HR areas and feel comfortable taking ownership of a broad scope.
• Understand the key moments in an employee’s journey and what support can make them easier.
• Enjoy building trusting relationships with leaders, managers, and teammates.
• Communicate clearly, stay organized, and know how to set priorities.
• Take a practical approach and keep both people and business needs in mind.

Experience in IT, iGaming, tech, or another fast-moving environment would be a plus.

What you get from us:

• Innovative workspace: Modern tools and a fast-growing, dynamic environment.
• Growth and education: Access to internal training, courses, lectures, and career growth opportunities.
• Healthy body, healthy mind: Health insurance, psychological support, and paid sick leave.
• Work-life balance: Flexible schedule, remote work options, paid vacation, and days off for personal events.
• Culture of collaboration and support: Teamwork, teambuilding, and strong support from leaders.
• Reward system: Competitive salary and perks.

About the Role

We are looking for an Accountant to handle the company’s recurring accounting tasks, statutory reporting, payments, payroll calculations, and financial document processing.

The role covers accounting for Ukrainian legal entities and FOPs, preparation of documents for external accountants supporting our UK and German entities, and routine accounting operations in 1C and QuickBooks Online.

We expect this person to take ownership of recurring financial processes, maintain accurate records, monitor bank balances and overdue payments, and promptly notify the CEO of discrepancies or issues requiring management attention. The role focuses on operational execution and financial data accuracy, while budgeting, financial analysis, and management decisions remain the responsibility of the CEO.

Responsibilities:

Accounting & Tax Compliance:

• Maintain accounting records for Ukrainian legal entities and ФОП, ensuring accurate recording of income, expenses, and transactions.
• Process and archive primary accounting documents, bank statements, and other supporting records in 1C; reconcile accounts and resolve discrepancies.
• Calculate taxes, arrange tax payments, and prepare and submit statutory financial, statistical, and tax reports.
• Maintain up-to-date accounting records and coordinate document requests with external accountants supporting the company's UK and German entities.

Payments, Invoicing & Financial Documentation:

• Maintain the payment register, track payment deadlines and bank balances, and process supplier invoices, tax payments, and Payoneer/Stripe transfers according to approved limits and procedures.
• Prepare and issue client invoices, acts of services rendered, and other financial documents; coordinate signing through Vchasno and maintain the document archive.
• Reconcile invoices and payments, monitor outstanding balances, and follow up on overdue payments and missing documents.
• Process ФОП contractor payments based on signed agreements and financial terms provided by HR.
• Handle routine banking operations, foreign currency transactions, and documentation required for international payments.
• Notify the CEO of payment limit exceedances, discrepancies, or issues requiring management attention.

Payroll & Compensation Administration:

• Calculate employee salaries, ФОП contractor payments, taxes, and bonuses based on approved rules and verified data.
• Prepare payroll registers and payment schedules and process payments according to established approval procedures.
• Process AttendanceBot data and account for vacations, sick leave, and other relevant absences.
• Coordinate with HR and relevant managers to clarify missing payroll inputs and maintain accurate supporting records.

QuickBooks & Financial Reporting:

• Maintain and reconcile financial records in QBO, including bank transactions, expenses, project revenue, and platform fees.
• Record Billable and Non-Billable project hours based on data confirmed by project owners and generate client invoices in QBO.
• Enter and reconcile data in existing P&L, Balance Sheet, and Cash Flow templates using established procedures.
• Perform monthly reconciliations and routine period-end closing tasks.
• Prepare accounting data for quarterly and annual reporting.
• Participate in inventory checks of company assets and liabilities and suggest improvements to accounting workflows and documentation.

Requirements:

• Relevant education in Accounting, Finance, Economics, or a related field.
• Hands-on experience with day-to-day accounting for Ukrainian legal entities and ФОП.
• Strong knowledge of Ukrainian accounting, taxation, and statutory reporting requirements.
• Hands-on experience with 1C or a comparable accounting system.
• Experience with payroll, contractor payments, tax calculations, invoicing, and payment processing.
• Understanding of banking operations, foreign currency transactions, and international payments.
• Strong attention to detail, accuracy, and ability to manage recurring tasks independently.
• Ability to prioritize tasks, meet deadlines, and coordinate with internal and external stakeholders.
• Experience working with Excel or Google Sheets for accounting and reporting.
• Basic written English for working with financial documents.

Will Be a Plus:

• Experience in an IT outsourcing, outstaffing, or other service-based company.
• Experience with QuickBooks Online (QBO), including transaction processing and reconciliations.
• Experience supporting multiple legal entities or coordinating with accountants in the UK and Germany.
• Familiarity with Upwork, Stripe, Payoneer, and other international payment platforms.
• Experience with Vchasno and improving accounting workflows.

We Offer:

• Remote work and a flexible working schedule.
• The opportunity to take ownership of the company's operational finance processes.
• Direct collaboration with the CEO and relevant internal stakeholders.
• Paid sick leave, vacation, and days off according to company policy.
• Opportunities for professional development as the company evolves.

About the Role

We are looking for a Senior Business Development Manager who can independently drive customer acquisition, manage the sales pipeline, and contribute to the continuous improvement of our sales processes.

Beyond direct sales activities, we expect this person to take ownership of sales performance analytics, maintain transparent reporting, identify opportunities for process optimization, and contribute to defining effective sales priorities.

This role is suitable for an experienced IT sales professional who combines strong business development skills with a structured, analytical approach and has the potential to grow into a Sales Lead position as the company's needs evolve.

Responsibilities

Business Development & Sales:

• Identify, qualify, and engage potential clients through Upwork, LinkedIn, email outreach, referrals, and other relevant sales channels.
• Manage the full sales cycle, from lead qualification and initial outreach to discovery calls, proposal preparation, negotiations, and deal closure.
• Identify client needs, business challenges, project requirements, and decision-making processes.
• Present the company's services, technical expertise, and value proposition to prospective clients.
• Prepare commercial proposals, estimates, and other sales materials in collaboration with the relevant technical and delivery teams.
• Develop and maintain relationships with prospective and existing clients.
• Identify opportunities for upselling, cross-selling, and long-term client partnerships.
• Explore and validate new sales channels, target markets, and business opportunities.
• Ensure a smooth transition of won deals to the relevant internal teams.

Sales Pipeline & Performance Analytics:

• Maintain an accurate and up-to-date sales pipeline in HubSpot, ensuring that all relevant activities, communications, opportunities, and outcomes are properly documented.
• Monitor key sales metrics, including SQLs, discovery calls, proposals, pipeline value, won deals, and revenue.
• Analyze sales performance, conversion rates, pipeline quality, and the effectiveness of individual sales channels.
• Prepare regular sales reports and provide data-driven insights into performance, challenges, and potential growth opportunities.
• Identify bottlenecks in the sales funnel and propose actionable improvements.
• Contribute to setting realistic sales targets and defining priorities based on business goals and available market opportunities.
• Provide transparent updates on progress toward agreed targets, including risks, blockers, and corrective actions.

Sales Process Improvement:

• Review existing sales workflows and identify gaps, inefficiencies, and opportunities for improvement.
• Contribute to documenting, updating, and standardizing sales processes, guidelines, and internal knowledge.
• Help establish consistent approaches to lead qualification, pipeline management, reporting, and sales handovers.
• Share sales insights, best practices, and market feedback with the team and management.
• Contribute to building a repeatable and measurable sales process that supports team continuity and future growth.

Requirements:

• 3+ years of experience in IT sales or business development, preferably within an outsourcing, outstaffing, or IT services company.
• Proven track record of closing B2B deals and managing the full sales cycle.
• Experience selling web development, eCommerce services, and technology solutions.
• Understanding of outsourcing and outstaffing business models.
• Experience working with multiple sales channels, with demonstrable results from at least three channels.
• Strong understanding of sales funnels, lead qualification, pipeline management, and conversion metrics.
• Experience with CRM systems, preferably HubSpot, and maintaining structured sales reporting.
• Ability to analyze sales performance, identify bottlenecks, and translate findings into actionable improvements.
• Strong commercial awareness, negotiation, communication, and presentation skills.
• Upper-Intermediate English or higher.
• Ability to work independently, prioritize effectively, and take ownership of results.
• Experience collaborating with technical teams and translating business needs into service proposals.

Will Be a Plus:

• Previous experience mentoring colleagues or coordinating sales activities.
• Experience developing sales strategies, setting targets, or improving sales processes.
• Experience creating sales documentation, workflows, and internal guidelines.
• Experience selling Magento, Shopify, WordPress, or other eCommerce-related solutions.
• Experience developing sales activities in specific regions or international markets.
• Experience participating in roadshows, industry conferences, and offline sales activities.
• Experience with sales automation, lead generation tools, and performance analytics.

We Offer:

• Remote work and a flexible working schedule.
• Opportunities to participate in industry events, roadshows, and conferences.
• In-house tech talks and knowledge-sharing sessions.
• Paid sick leave, vacation, and days off according to company policy.
• Performance-based bonuses and opportunities for compensation growth.
• An opportunity to influence sales processes, contribute to business development, and grow toward a Sales Lead role as the company evolves.

We’re looking for a Senior Data Scientist who can take a data problem from an initial business question to a solution that works in production.

This role is not only about building models. We’re looking for someone who is comfortable exploring imperfect data, challenging assumptions, choosing the right approach for the problem, and working closely with engineers and product teams to turn experiments into reliable solutions.

What you’ll work on:

• Explore and analyze complex datasets to understand patterns, dependencies, and opportunities.
• Turn business and product questions into well-defined data science problems.
• Design, train, evaluate, and improve machine learning and statistical models.
• Work on the full ML lifecycle: data exploration, feature engineering, experimentation, validation, deployment, and monitoring.
• Decide when an ML model is actually needed — and when a simpler statistical or analytical approach will do the job better.
• Define meaningful metrics and design experiments to measure the impact of proposed solutions.
• Work with Data and ML Engineers to bring models into production and keep them reliable over time.
• Investigate model performance, data quality issues, drift, and unexpected production behavior.
• Present findings and recommendations in a way that is useful to both technical teams and business stakeholders.
• Help shape our data science practices through code reviews, technical discussions, and mentoring.

What we’re looking for:

• 5+ years of hands-on experience in Data Science or Machine Learning.
• Strong Python skills and practical experience with Pandas, NumPy, scikit-learn, or similar tools.
• Strong foundation in statistics, probability, and machine learning.
• Experience working with real-world datasets where the data is not always clean, complete, or perfectly structured.
• Confident SQL skills.
• Experience building ML solutions beyond notebooks and prototypes.
• Good understanding of model validation, experimentation, feature engineering, and performance evaluation.
• Experience with production ML workflows and familiarity with MLOps practices.
• Experience with AWS, GCP, or Azure.
• Ability to explain technical decisions, trade-offs, and results clearly.
• English — Upper-Intermediate or higher.

It would be a plus if you have:

• Hands-on experience with LLMs / Generative AI, NLP, recommendation systems, forecasting, or computer vision.
• Experience with PyTorch or TensorFlow.
• Experience with tools such as Spark, Databricks, Snowflake, MLflow, or Airflow.
• Experience designing A/B tests and working with product experimentation.
• Experience mentoring other Data Scientists or taking ownership of technical decisions.