Jobs at Djinni

We are looking for a Middle AQA to join a skilled development squad.

Responsibilities:

• Create clear and concise Test Cases
• Design and review API Integration and Functional UI tests
• Maintain existing and write new automation tests
• Analyze automation test runs
• Work on project of high complexity nature
• Work on performance testing 
• Be responsible for quality of assigned projects and products that will be delivered
• Monitor and report on quality trends such as bug churn and tracking the effects of “shift left” practices
• Maintaining testing best practices (non-automation) within the QA function across 3 teams

Requirements:

• Strong understanding of SDLC
• Strong understanding of software QA methodologies, tools, and processes
• 3+ years in Test Automation (C#), JavaScript/TypeScript
• Experience with Playwright
• Experience in testing multi-tier web applications
• Experience in Agile development and Scrum framework
• Experience with good background in API and Functional UI tests 
• Experience with AI tools and their application in software development
• Upper Intermediate English

Nice to have:

• Knowledge of Azure DevOps
• Knowledge MS SQL
• Comfortable with MS Office Applications
• Experience in performance testing
• Experience in recording test progress and results
• Basic Experience of Integration Testing
• Basic Experience with MS SharePoint
• Collaborative but decisive personal style
• ISQTB certification

We offer*:

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits

*not applicable for freelancers

Responsibilities: 

1. Ownership

   Be the analytics counterpart for a product domain 1:1 chat, content packs, negotiations, live streaming — you become the person PMs and engineers come to for any number in that area, and the person accountable when it's wrong.

2. Experiments

   Run A/B tests on product features, end to end Turn a product hypothesis into a test: primary and secondary metrics, the minimum effect worth detecting, and the audience. Confirm the population split and assignment events are genuinely correct before trusting the readout. Monitor it while it runs, then deliver a clear ship / don't-ship call and the reasoning behind it. This is a large part of the job, not an occasional project.

3. Pipelines

   Build and maintain the datasets behind your domain Write production transformations as SQL and YAML pipeline config, with freshness, uniqueness and validity checks. Your work goes through code review like any engineer's.

4. Events

   Specify instrumentation before it's built Write the BI event spec for new features across Android, iOS and Web; then verify after release that events actually fire the way the spec said, and chase the gaps when they don't.

5. Dashboards

   Own dashboards and the models under them

   Including retiring the ones nobody opens. A dashboard with no reader is a cost, not an asset.

6. Analysis

   Investigate what moved and why Revenue and conversion anomalies, feature performance, behavioural questions from PMs. Present findings to people who will act on them.

7. Incidents Size production incidents under time pressure When something breaks, you're asked how many users were affected and for how long — quickly, and precisely enough to defend the number when engineering disagrees with it.
8. Cost Keep query and pipeline cost honest Partitioning, clustering, and knowing why a query scans what it scans. Warehouse capacity is shared and finite; an expensive pipeline is everyone's problem.

Requirements:

• Advanced SQL, including window functions and multi-source joins — and the ability to reason about what a query costs, not only whether it returns.
• A strong experimentation background. Hypothesis testing, confidence intervals, power and minimum detectable effect — and the failure modes: peeking at a running test, multiple comparisons, hunting for a segment where the result works. You should also be the kind of person who checks that the experiment itself is sound before trusting its numbers.
• 3+ years as a product or data analyst on consumer products, with real exposure to both mobile and web.
• Critical use of AI analytics tooling. We use an internal Claude-based layer over BigQuery heavily. We want someone who checks what it produces before passing it on.
• Comfort shipping code: git, merge requests, reading and reviewing someone else's SQL. You'll write production pipeline code, not only notebooks and queries.
• Working knowledge of product event tracking: what a well-specified event looks like, and why the same event behaves differently across platforms.
• English at B1 or above. You'll write specifications that engineers build from and present findings to product stakeholders, so clear written English matters more than fluent speech.

Strong advantage

• BigQuery specifically — partitioned tables, clustering, slot-based pricing.
• Airflow, dbt, or another orchestrated transformation framework.
• Having been the analyst on a production incident, not only in the post-mortem.

Nice to have

• Python with the usual statistical libraries — pandas, scipy, stats models.
• A BI tool such as Looker, Tableau, or Power BI — having built the models and dashboards, not only read them. We use Looker today but are moving off it, so the particular tool matters much less than having done the work in one.
• Data quality tooling such as Soda or Great Expectations.
• Experience in social, live-streaming, gaming or another engagement-driven consumer product.
   

We are looking for 2–3 Senior C#/.NET Developers (2–3 FTE) to join a project for a client from Finland, focused on the development of Loyalty APIs.

📍 Work model: 100% Remote

🌍 Eligible location: Poland (candidates must be based in Poland)

🗣️ Language: English C1

📅 Start date: ASAP

👥 Team size: 2–3 FTE

🔹 Responsibilities:

Develop and maintain backend APIs using C# and .NET

Build and maintain serverless solutions using Azure Functions

Work with Azure Cosmos DB as the primary NoSQL database

Develop and integrate cloud-based services

Contribute to event-driven architecture and messaging solutions

Collaborate with the team on API development and system integrations

🔹 Requirements:

Strong experience with C#

Solid experience with .NET Core / .NET 6/8

Hands-on experience with Azure Functions

Strong knowledge of Azure Cosmos DB

Good understanding of backend development and API architecture

English C1

🔹 Tech Stack:

C#, .NET 6/8, Azure Functions, Azure API Management, Azure Cosmos DB, Azure Storage, Azure Event Hub, Azure Service Bus, Azure Key Vault, Azure Active Directory, Azure Data Factory.

Additional technologies in the project ecosystem: Node.js, Express.js, TypeScript, React.js, Next.js, Redux, JWT, OIDC, Contentful.

Gensoft is hiring a hands-on Senior Data Engineer to join an AI-powered search and matching platform. Your focus will be the data pipelines that feed production search: making ingestion fast, reliable and easy to operate, and keeping the data that reaches the matching layer clean and consistent.

Engagement

• Full-time contract, 6 months to start, with a strong chance of extension
• Fully remote
• Monday to Friday, 8 hours a day, with overlap with the team’s core working hours
• Start: as soon as possible

Tech stack
Go (orchestration), PostgreSQL with pgvector, embedding models served through Amazon Bedrock.

What you’ll do

• Take over the current ingestion flow and document how it works: sources, transformations, weak points and failure scenarios
• Automate ingestion, validation, deduplication and incremental updates, and turn onboarding of new data sources into a repeatable process
• Build safe recovery mechanisms (retries, checkpoints, replay and backfill, quarantine) so that no data is lost or duplicated
• Track record counts, metadata, source identifiers and data lineage; catch schema changes and run quality checks
• Support the interfaces of the matching service and take part in improving embeddings, indexing and match quality
• Set up monitoring and alerting together with DevOps (freshness, failures, throughput, latency, cost)
• Keep tests, deployment practices and runbooks in shape so the system can be run and recovered without you
• Apply the agreed rules on data consent, access, retention and deletion, and flag any open questions early
• Work closely with Product, Engineering, DevOps and ML specialists, keep the team updated on progress

What we expect

• Proven ownership of production data pipelines, including debugging and recovering failures
• Strong SQL and PostgreSQL data modelling skills
• Practical experience with Go for orchestration and migrations
• Solid understanding of APIs, batch and async processing, schema evolution, metadata and lineage
• Experience with idempotent processing, reconciliation and safe reruns
• Hands-on work with vector search and embedding pipelines in production (search, matching or ML products)
• Ability to trace quality problems across inputs, embeddings, indexes and downstream results
• Cloud experience, automated testing, code review and disciplined deployments
• Monitoring, alerting, runbooks, privacy-aware data modelling and access control

Nice to have

• Direct experience with pgvector and Amazon Bedrock
• Experience integrating and evaluating embedding models (e.g. VoyageAI)
• Python for data processing
• Entity resolution and search relevance
• Background in HR tech or recruitment data

Hiring process
CV review, technical interview, live coding session, final interview.

Our client is looking for a talented Senior Software Engineer with strong Python and modern front-end development experience to build modern web applications with an AI-forward approach. The role focuses on developing responsive web applications and Progressive Web Apps (PWAs), using AI-powered engineering tools to improve development efficiency and integrating AI capabilities into products where they add real value.

The ideal candidate combines strong software engineering fundamentals with hands-on experience using AI tools, modern front-end frameworks, and Python. Full-stack engineers are preferred, though candidates with deep expertise in AI-driven engineering, Python, or front-end development will also be considered.
 

What You'll Do

• Build modern web applications and Progressive Web Apps using component-based frameworks and responsive design.
• Use AI coding tools and agents daily to accelerate development, testing, code review, and implementation.
• Integrate AI capabilities, including LLM APIs, retrieval-augmented generation (RAG), and agent workflows, into products.
• Build and extend Python services and APIs, translating backend contracts into maintainable client-side models.
• Collaborate with product, design, and backend teams to deliver reliable applications and establish engineering standards.
   

What We're Looking For

• Strong software engineering and problem-solving skills.
• An AI-forward mindset, with practical experience using AI tools to improve development speed and quality.
• Solid Python experience.
• Strong JavaScript/TypeScript, HTML, and CSS skills, with experience in Svelte/SvelteKit, React, or a comparable modern framework.
• Strong full-stack debugging skills across browser tooling, networking, services, and build systems.
   

Preferred

• Full-stack experience across front-end and Python back-end development.
• Experience building LLM-powered features, including prompt engineering, tool use, and RAG.
• Experience with Progressive Web Apps, including service workers, offline support, caching, and iOS/Android platform differences.
• Experience with Tailwind CSS.
   

What We Offer

• Competitive market salary.
• Fully remote work.
• Opportunity to design and scale modern backend and cloud-native systems.
• Hands-on ownership of backend architecture and technical direction.
• Work with modern AWS, serverless, database, and search technologies.
• Collaboration with experienced international engineering teams.
• Opportunity to lead a technical team while remaining hands-on.

Job Description

• Good JavaScript / TypeScript knowledge and basic experience with modern IDEs/Dev tools (e.g., VS Code, Chrome DevTools)
• General knowledge of operating systems, REST APIs, network protocols (HTTP/HTTPS), and databases (SQL/NoSQL basics)
• Fundamental knowledge of QA tools and version control (Cypress, Mocha/Chai, Git)
• Eagerness to learn test automation, modern web testing patterns, and front-end frameworks
• Solid software testing fundamentals (test design techniques, boundary value analysis, test case creation, and clear bug reporting)
• At least intermediate English level (written and spoken)
• Good interpersonal and communication skills

Job Responsibilities

• Working closely with a Mentor on a production project
• Working with the automated end-to-end (E2E) test framework (written in JavaScript/TypeScript with Cypress) and maintaining/extending it
• Creating and maintaining automated test scripts for web applications
• Analyzing test failures, fixing broken Cypress tests, and submitting clear bug reports
• Monitoring CI/CD automation test runs and reporting results to the team
• Communicating effectively with team members and project stakeholders

Department/Project Description

Our customer operates an innovative, decentralized care model designed for patients with serious, complex, or high-risk illnesses. Rooted in the medical home model, the organization emphasizes coordinated, accessible, and continuous care led by primary care physicians, integrating medical, social, and behavioral health services to achieve comprehensive patient outcomes.

The project objective is to design, implement, and maintain robust end-to-end automation for modern web applications and API integrations across the customer's healthcare ecosystem. You will participate in developing and maintaining test plans, test cases, and Cypress automation scripts to ensure high quality and patient data reliability.

Niko Technologies is an EU-licensed FinTech and Web3 product company. We develop specialized payment processing tools, digital card issuing, and crypto-fiat gateways for European businesses and individuals.

Flagship products: securepaycard.com, elegro.eu.

We are looking for a Middle / Senior Node.js Developer to expand our backend team and work on high-load, compliant transaction processing systems.

Tech Stack:

Node.js, TypeScript, NestJS, PostgreSQL, TypeORM / Prisma, Redis, Docker, CQRS / Event-Driven Architecture, RabbitMQ, Go (microservices), Jest.

What you will do:

• Architect, build, and optimize backend microservices handling financial transactions.
• Design clean, modular, and type-safe code applying SOLID and Clean Architecture principles.
• Scale data layer: query optimization, indexing, caching, and connection pooling.
• Implement fault-tolerant integrations with banking APIs and payment gateways.
• Cover critical logic with automated tests and participate in code reviews.

Requirements:

• 3+ years (for Middle) / 5+ years (for Senior) of production experience with Node.js and TypeScript.
• Solid hands-on experience with NestJS (or modern structured Express).
• Strong knowledge of PostgreSQL (query execution plans, indexing strategies, transactions).
• Practical experience with Redis (caching, locking, pub/sub) and Docker.
• Understanding of microservices design patterns, RESTful APIs, and asynchronous message processing.
• Good grasp of automated testing (Jest, integration tests).
• English: Intermediate (B1+) or higher.

Nice to have:

• Experience with message brokers (RabbitMQ or Kafka).
• Hands-on experience or interest in writing services in Go (Golang).
• Domain knowledge in FinTech, Payment Processing, PCI DSS, or Blockchain / Web3.
• Experience with performance profiling, memory leak tracking, and distributed tracing.

What we offer:

• Fully remote work with flexible hours (no micromanagement).
• Direct impact on licensed EU FinTech products with real payment volume.
• 100% company-funded professional courses, certifications, and conferences.
• Transparent communication, fast feedback, and healthy engineering culture.

Hiring Process:

1. Intro call with Recruiter (30 mins).
2. Technical Interview with Tech Lead (60 mins, no live-coding trivia — real architecture and code discussion).
3. Final chat & Offer.

Ready to join? Click "Open contacts" / "Відкрити контакти" to start a chat, or feel free to reach out with any questions directly!

We are an iGaming company with more than three years of experience and a team of 1000+ specialists.

Our achievements include 8 large projects that are popular among our customers and successfully operate in Tier 1-3 locations.

The company attracts and values highly qualified specialists, which allows us to build processes efficiently and successfully expand our presence in new locations.

We’re looking for a Junior / Junior+ SEO Specialist with 1+ year of hands-on experience to join our growing iGaming team.

What you'll do

• Collect and cluster keywords to build semantic cores.
• Optimize website pages (on-page SEO, meta tags, internal linking, content structure).
• Perform basic technical SEO audits and identify issues.
• Monitor SEO performance and suggest improvements.

• Prepare clear tasks for copywriters and developers.

   

What we're looking for

• 1+ year of practical SEO experience working with websites.
• Understanding of on-page/off-page SEO and keyword research.
• Experience with Wordstat, Key Collector, or Keys.so.
• Familiarity with Screaming Frog or Netpeak Spider.
• Experience with Google Search Console, Google Analytics, Yandex Webmaster, and Yandex Metrica.

• Basic knowledge of HTML, WordPress, and Google Sheets/Excel.

   

Nice to have: Experience in iGaminolg or affiliate SEO, familiarity with Ahrefs, Semrush, Serpstat, or AI tos.

What we offer

• 100% remote work.
• Competitive salary.
• Paid vacation and sick leave.
• Mentorship from an experienced SEO Team Lead.
• Professional training and career growth opportunities.

• Supportive team, transparent communication, and a corporate psychologist.

   

Interested? Send us your CV and a few words about the SEO projects you've worked on. We'd love to hear from you!

Project Description:

Join our Development Centre in Bucharest and become a member of our open-minded, progressive and professional team. In this role you will be working on projects for one our world famous clients. You will have a chance to grow your technical and soft skills, and build a thorough expertise of the industry of our client. On top of attractive salary and benefits package, Luxoft will invest into your professional training, and allow you to grow your professional career.

The C++ developer will develop and maintain application code, in response to business requirements and problem tickets as a part of the development team.
Components will be defined and implemented in close collaboration with the business and the IT team. The role covers both change-the-bank development and run-the-bank activities, including development, integration, batch processing, technical modernization and production investigation/support. The developer is expected to understand changes end-to-end, from upstream data ingestion and database processing through APS calculations, interfaces and downstream consumers.

Responsibilities:

• Designs, develops, manages and documents C/C++ based software components for the APS backend and Frontend in accordance with requirements, functional and technical design documents.
 • Completes and elaborates technical software design (high level design) in accordance with solution(s) standards set by Treasury IT architect, Lead Technical specialist and documents of the same.
 • Participates in design/code reviews and resolve findings in reviews (4 eyes principle) of developed source code
 Identifies dependencies between software product components, between technical components (such as database tables and master data files), and between applications and interfaces.
 • Assesses and identifies mitigation of risks including those related to high-level design, integration, and quality of data.
• Identifies product integration verifications to be performed based on the integration sequence and relevant dependencies.
• Contributes to Level 2 support including problem and root cause analysis
• Ensures architectural changes (as defined by group architects) are implemented
• Fixes software defects/bugs
• Measures and analyzes code for quality
• Provides development estimates

• Contributes to security, compliance and vulnerability remediation affecting APS application components and their dependencies.

•Contributes to CI/CD pipelines, build automation, deployment automation and troubleshooting of failed builds/deployments.

• Ensures that all code changes are tracked and recorded through the groups change management process and that development is scheduled and approved
• Provides release deployments on non-production management-controlled environments
• Captures build and deployment notes, develops software product deployment & operating instructions
• Collaborates with functional analysts and technical specialists to complete work, as required
• Designs and implements test cases in collaboration with QA lead including expected results and handle negative test case scenarios - utilize and/or develop automation for test cases.
• Ensures adequate and accurate documentation at various stages of work in accordance with SDLC documentation requirements.

Mandatory Skills Description:

• 5+ years of application C/C++ developer experience
• Excellent knowledge and hands on experience in implementing OOPS concepts.
• Strong debugging and troubleshooting skills in large C/C++ codebases.
• Experience with application integrations and APIs, including REST/HTTP-based services; knowledge of Kerberos authentication is an advantage.
• Strong knowledge of Unix/Linux environments, preferably RHEL, including shell scripting, process management, filesystem, permissions, logs, networking and standard troubleshooting utilities. Python scripting experience is highly desirable
• Database Technologies: strong Oracle and SQL knowledge, including complex queries, PL/SQL awareness, performance investigation and data analysis
• Experience of working in a team development environment as well as globally distributed project team
• Experience in source code management, continuous build and integration technologies and hands-on experience with resp. tools
• Knowledge of network, system security and compliance practices.

Nice-to-Have Skills Description:

• Financial-services experience is desirable; knowledge of Treasury, Asset & Liability Management, cashflows, liquidity or interest-rate risk is an advantage.

We are looking for a proactive Customer Support Specialist to become the first point of contact for hotel teams.You will handle helpdesk requests across many hotel and residential applications and systems. You’ll help users solve their problems quickly, keep requests moving to the right teams and make the support experience smooth and reliable.

JOB REQUIREMENTS:

Must have:

• At least 1 year of experience in customer support  with technical requests;
• Ability to learn new business applications quickly and adapt fast;
• Comfortable working in a fast-moving and constantly changing environment;
• Very good written and spoken communication skills, and the ability to explain a problem clearly;
• A problem-solving, solution-focused mindset and confidence to make decisions independently;
• Strong attention to detail;
• Ability to handle several requests at once and meet tight deadlines;
• English level: Upper-Intermediate or higher.

Nice to have:

• Knowledge of or experience with Salesforce;
• Experience with Jira Service Management or ServiceNow;
• Experience with the Oracle reservation system.

KEY RESPONSIBILITIES:

• Act as the first point of contact for hotel teams, corporate departments and partners on helpdesk requests across multiple hotel and residential applications and systems;
• Manage a high-volume request queue: categorise each request, then resolve it yourself or escalate it to the right team. Typical requests include, but are not limited to:
  • user access and login problems;
  • permission issues;
  • reporting requests;
  • data and record questions;
  • questions about how features work;
• Provide support by email, chat and online calls;
• Know the applications, their integrations and their owners well, so you can quickly see who to involve and what information is needed;
• Notify users about outages and system changes.

PROJECT

Customer: Our customer is one of the world’s most successful hotel companies. Hotel has 118 properties in 47 countries. For the second consecutive year was named the Best Luxury Hotel Chain in the world by Business Traveller magazine.

Type: Enterprise Hospitality / Digital CX Platform.

Stage: Active development with ongoing global rollout.

Technical stack: Salesforce, Jira Service Management / ServiceNow, Oracle reservation system.

Work schedule: Full-time working day, the full remote is available; 

INTERVIEW STAGES: 

1. Call with recruiter
2. Technical interview
3. Client interview

OUR BENEFITS:

• Opportunity to work with international clients;
• Paid vacations and sick-leaves, additional days-off, relocation bonus;
• Wellness: Medical insurance/ sport compensation/ health check-up+flu vaccination at your choice
• Education: regular tech-talks, educational courses, paid certifications, English classes;
• Fun: own football team, budget for team-lunches, branded gifts
• One of the best IT employers in Lviv (or IT service companies in Ukraine) based on DOU rating

Join TechMagic - TOP 10 Employers in Lviv!

*Some elements of our recruitment process are supported by AI tools, while all candidate evaluations remain the responsibility of our recruitment team.

About Us

We are a growing company in the affiliate marketing industry, providing services and solutions for affiliates, media buyers, and agencies.

We develop our own products and fintech solutions, including advertising accounts and tools that help our clients manage their advertising activities.

We are currently looking for a Advertising Accounts Team Lead (Ads Lead) to manage a small team of 3–4 people and ensure smooth daily operations.

Responsibilities

• Manage and coordinate a team of 3–4 Ads Account Managers.
• Oversee the onboarding of new clients.
• Ensure the proper creation and setup of advertising accounts.
• Monitor account functionality and make sure everything works correctly.
• Distribute tasks and monitor the team's performance.
• Help the team resolve operational issues.
• Improve internal processes and ensure efficient workflows.
• Communicate with other departments to solve client-related issues.

Requirements

• Experience in Account Management or a similar role.
• Experience working with advertising accounts.
• Understanding of affiliate marketing or media buying.
• Previous team management experience or willingness to take on a leadership role.
• Good organizational and communication skills.
• Ability to take responsibility and solve problems independently.
• Upper-Intermediate English or higher.

Nice to Have

• Experience with Meta Ads, Google Ads, TikTok Ads, or other advertising platforms.
• Experience in fintech or affiliate marketing.
• Experience with client onboarding and account setup.

What We Offer

• Opportunity to lead and develop your own team.
• Remote work.
• Competitive compensation.
• Opportunity to grow together with the company and its products.
• Friendly and collaborative working environment.

We are looking for an experienced Business(System) Analyst to our team.

Ideal for someone who enjoys turning complex business needs into clear technical requirements and helping teams build the right solutions.

Business Analysis · Requirements Management · System Analysis · Stakeholder Management ​

What you'll do:

• Collaborate proactively with business stakeholders, product managers and tech team to reach a common understanding of the pain/problem to address the needs;
• Analysis of the gathered requirements and expectations and creation of requirements specifications;
• Presentation business requirements to tech team and support tech team in clarifications of requirements and change request management, lead refinement sessions;
• Plan, facilitate, and conduct requirements elicitation, documentation, and validation;
• Create various artifacts, such as SRSs, minimal schema and configuration requirements, presentations, user guides, introduction materials, and release notes.

Your expertise

• 3+ years of experience as a Business Analyst or Systems Analyst;
• Ability to understand complex business tasks and translate them into requirements;
• Ability to write functional and non-functional requirements, create user stories and use cases (including diagrams, UML, BPMN);
• Good knowledge of prototyping tools;
• Strong technical knowledge of client-server architecture, API, SQL, HTML/CSS;
• Strong understanding of the Software Development Life Cycle (SDLC);
• Attention to details, strong logic mindset, ability to identify corner cases, result-oriented approach;
• Strong time management skills to feel confident with multi-task activities;
• Experience in payments domain;
• English: Upper-Intermediate.

Tech Stack:
PHP 8, Nginx, MySQL, Redis, RabbitMQ, GitLabCI, AWS, Docker, Kubernetes, Grafana

Life at Emergine:
 

Stay Supported

• 100% paid sick leave
• 20 working days of paid vacation
• Medical support for office and remote employees
• Benefits Cafeteria including sports, gym, healthcare, dental care, psychological support, wellness and learning.

Work Without Borders

• International team
• Global collaboration
• Flexible work models depending on the role
• Remote, hybrid or office-based setup depending on the position

Grow Through Motion

• PDP and career development plans
• Regular feedback sessions
• Leadership opportunities
• Continuous professional development
• Knowledge-sharing sessions
• Management development initiatives

Create Real Impact

• Ownership from early stages
• International projects
• Complex and meaningful challenges
• Collaborative management
• Open communication
• Low bureaucracy
• Space for initiative and innovation

Responsibilities:

• Own customer cases end-to-end: clarify the issue, investigate, resolve, and keep the customer informed until closure.
• Investigate and reproduce issues in ShipHawk TMS and WMS by analyzing API requests and responses (JSON/XML), logs, and account configuration to find the root cause.
• Troubleshoot integrations with ERP and eCommerce platforms (e.g., NetSuite) and carriers, including rating, labels, shipping documents, and tracking.
• Resolve issues through configuration fixes, customer education, or workarounds. When a fix is not possible at your level, escalate through the defined process.
• Report confirmed defects to Engineering in Jira with clear reproduction steps, business impact, and supporting evidence (payloads, logs, screenshots).
• Document every interaction and action taken in Salesforce so any teammate can pick up the case.
• Meet team targets for response and resolution SLAs, case backlog, and customer effort (CES) scores.
• Use AI tools daily to analyze logs and payloads, research issues, draft responses, and automate repetitive tasks.
• Spot recurring issues and create or improve knowledge base articles and internal documentation, including content used by our support AI assistant.
• Share feedback with management on feature requests, product gaps, and customer pain points.
• Keep building your knowledge of ShipHawk products, shipping workflows, and triage practices.
• Help onboard new Technical Support team members and support teammates when needed.
• Other duties as assigned by management.
• Weekend monitoring: one weekend per month, during regular working hours. Both days.

Requirements:

• 3+ years in technical customer support, application support, or a similar technical role.
• Excellent written and SPOKEN English; able to explain technical issues clearly to non-technical customers.
• Strong troubleshooting skills: comfortable reading JSON/XML payloads and logs and testing APIs with tools like Postman.
• Hands-on experience using AI at work: writing effective prompts, troubleshooting with AI, and automating everyday tasks.
• Critical thinking and close attention to detail; able to work through problems with limited context.
• Strong ownership and a sense of urgency; works independently with minimal direction.
• Good time management; stays effective and positive in a fast-paced, high-pressure environment.
• Fast learner, curious, and self-motivated.
• Experience with a ticketing system (Salesforce Service Cloud, Zendesk, Jira Service Management, or similar).
• Basic understanding of shipping and fulfillment processes in eCommerce.
• General knowledge of ERP systems.

Nice to have:

• Experience with TMS and/or WMS software.
• Salesforce Service Cloud and Jira experience.
• NetSuite or other ERP integration experience.
• SQL skills.
• Basic code reading (Java, JavaScript, PHP, etc.).
• Familiarity with HTML, CSS, and SOAP web services.

In your application, share one example of how you’ve used AI to solve a work problem or automate a task.

Benefits We Offer:

• Flexible work schedule: choose your preferred shift — 11:00 AM, 12:00 PM, 1:00 PM, or 2:00 PM to 8:00 PM, 9:00 PM, 10:00 PM, or 11:00 PM (Kyiv time).
• $100/month for Health & Wellness expenses.
• $500/year for medical expenses.
• 20 PTO days.
• Top-level hardware of your choice; ownership will be passed to you.

We are Proxy-Seller, a European product IT company providing proxy services for automation, parsing, marketing, and cybersecurity.

As our presence across external platforms grows, so does the volume of operational tasks across content, SEO, and PR. That’s why we’re looking for an experienced Content Manager / PR Assistant who will support our PR specialist and help keep content operations organized, accurate, and on time.

This is a part-time role with a fixed monthly rate. There’s no fixed schedule. What matters is that deadlines are met and the work is done accurately.

What you’ll be responsible for:

• Making targeted website updates based on team requests: adding blocks, inserting links, updating text and figures;
• Updating meta tags, fixing links, hiding posts;
• Publishing new content in the blog and on service pages across multiple language versions;
• Implementing keywords into existing pages based on a brief;
• Regularly checking legal documents against the website version and updating them when needed;
• Preparing occasional social media posts with AI tools (around 5 posts per month), proofreading them for grammar and alignment with our guidelines before publishing;
• Publishing social media posts based on prepared materials;
• Managing subreddits and warming up Reddit and Quora accounts (browsing, following, engaging with and posting content);
• Writing reviews on different platforms.

What we’re looking for:

• English at B1+ level;
• Hands-on experience with Claude, ChatGPT or similar AI tools;
• Experience with any CMS (WordPress, Shopify, etc.);
• Basic understanding of HTML and being comfortable making small text/content edits;
• Attention to detail and accuracy when working with text;
• AI-first mindset. We love team initiatives! If you know better tools or approaches, we’ll test and implement them together.

It would be a plus:

• Experience with content publishing, SEO support, or PR-related tasks;
• Familiarity with Reddit, Quora, or similar platforms;
• Experience in product, SaaS.

What we offer:

• Part-time remote role with flexible working hours (15–20h per week): no fixed schedule, just clear deadlines;
• Fixed monthly rate;
• Internal growth & career development: many of our managers and team leads have grown into their leadership roles from within the company;
• PTO: 21 vacation days + 12 paid days off + 7 sick days (more if needed);
• Employee referral program;
• A smooth onboarding process with mentoring from our PR and Content Managers. This includes platforms with all the necessary information and regular meetings with the team. At the start, you’ll join a few calls during working hours to learn our CMS and processes.

We highly value people who demonstrate a strong sense of personal responsibility and bring structure and clarity to their work. If you are someone who can stay organized, remain flexible in dynamic environments, we’d be happy to have you as part of our team!

Hiring process:

Intro call with a recruiter → Test Task → Technical interview with the team → Offer

We usually review applications within 3–5 business days. We share feedback if we’re able to move forward together. If this role isn’t the right match for now, we’ll keep your resume in our database and gladly reach out when a suitable opportunity comes up.

We are seeking a highly skilled Regular Web Graphics Developer to join our team in the oil and gas industry. The ideal candidate will have extensive experience in developing advanced web-based visualizations and a deep understanding of industry standards. This role requires proficiency in WebGL and Three.js, along with a strong grasp of the graphics rendering pipeline. Experience with Unity or VR is a plus. Additionally, the candidate should possess general cloud development skills and backend expertise, including microservices architecture and experience with AWS and Azure.

Responsibilities

Design, develop, and maintain interactive web-based visualization tools for oil and gas data.

Implement advanced graphics rendering techniques using Angular, TypeScript, Three.js

Collaborate with geologists, engineers, and other stakeholders to understand visualization requirements and deliver effective solutions.

Ensure visualizations are optimized for performance and scalability.

Stay up-to-date with industry standards and best practices in web visualization and graphics rendering.

Integrate visualization tools with existing data management systems and workflows.

Develop and maintain backend services using microservices architecture.

Utilize cloud platforms such as AWS and Azure for deployment and management of visualization tools.

Provide technical guidance and mentorship to junior developers.

Skills

Must have

3+ years in Graphics development, with a strong emphasis on web-based Visualization applications and tools.

Bachelor's or Master's degree in Computer Science, Engineering, or a related field.

Strong proficiency in Angular, TypeScript and WebGL, Three.js

In-depth knowledge of the graphics rendering pipeline.

Experience with backend development and microservices architecture.

Proficiency in cloud platforms such as AWS or Azure.

Excellent problem-solving skills and attention to detail.

Strong communication and collaboration skills.

Ability to work independently and as part of a team.

Nice to have

Proven experience in web-based visualization development, particularly in the oil and gas industry.

Familiarity with AI