Jobs at Djinni

Our client is leading supplier of sports analytics to its clients. Using cutting edge Computer Vision and AI/ML technologies, the company provides outstanding real-time sports performance analysis. As an analyst you will be responsible for providing quality statistics for ice hockey games using client’s proprietory tools.

Requirements:

• Confident PC user (Windows)
• Basic English
• Extensive internet research skills
• Creative problem-solving and analysis skills
• Team player with good interpersonal and solution-oriented attitude
• Readiness to work in shifts (mandatory)
• Stress-resistance
• Ice Hockey knowledge is very beneficial, actual hockey playing skills are not required
• Video gaming experience also useful

Job responsibilities:

• Analyze ice-hockey games and record key events as they occur such as successful pass, penetration of offensive zone, faceoff win, etc. (40+ total event types)
• Check the quality of content and do an analysis of quality data
• Work on various data tools and generate information by doing online research
• Provide inputs/content with high quality
• Ability to identify and verify source authenticity
• Solve complex problems in time-bound and effective manner
• Ability to analyze data by doing secondary research

Responsibilities:

• Develop and scale the existing affiliate portfolio while building long-term partnerships.
• Communicate with affiliates via Telegram, email, and other communication channels.
• Support partners by resolving operational issues and providing ongoing assistance.
• Identify, recruit, and onboard new affiliates into the partner program.
• Monitor and analyze key performance indicators (KPIs) for each affiliate.
• Participate in industry events, including conferences, exhibitions, and meetups.
• Prepare reports and analyze affiliate performance.
• Manage partner payouts and conduct weekly reconciliations.
   

Requirements:

• Proven experience in the betting/gambling industry working with Tier 1 GEOs (AU, NZ) is a must.
• Strong negotiation skills and the ability to build relationships with different types of partners.
• Experience working with reporting tools such as Google Sheets and Microsoft Excel.
• Creative mindset with the ability to develop effective solutions for affiliates.
• Excellent communication and interpersonal skills.
• Strong analytical thinking and attention to detail.
• Experience in sourcing and acquiring new affiliates.
• Ability to respond quickly to partner requests, including urgent situations.
• Experience working with top-performing affiliates.
• English proficiency at Intermediate level or higher.

We Offer:

💻 Fully remote work from anywhere in the world.

⚡ Fast decision-making with minimal bureaucracy.

🤝 A friendly and supportive team of professionals passionate about what they do.

📈 Ongoing support from experienced managers committed to your professional growth.

🏖 20 paid vacation days, 5 additional paid Day Offs, and paid sick leave.

We are hiring on behalf of our client – an American media company. They run a large newsletter operation sending millions of emails a day to cold audiences across finance, health, self-development, and astrology. As the team scales, execution is starting to outpace process – this role exists to fix that.

Marketing Operations Manager sits between strategy and execution. You take initiatives across newsletters, paid media, social, and growth from brief to done — owning timelines, owners, and dependencies across parallel workstreams.
 

You work closely with the email team on newsletter growth and engagement, and you're the first review layer on quality before anything ships. You build the trackers, cadences, and SOPs that keep the team moving without you having to chase people.
 

This is not a people-management role on day one – it's a coordination and execution role that's built to grow into team leadership as the marketing function scales. Success looks like: initiatives hit their deadlines, and newsletter performance keeps moving up.
 

What you will own

• End-to-end execution of marketing initiatives across newsletters, paid, social, and growth
• Newsletter performance tracking and early flagging of issues, in partnership with the email team
• Trackers, cadences, and SOPs for the whole team
• First-pass quality review before work moves forward
• Team check-ins and problem-solving reviews
• AI tooling adoption across the team
   

Must-have

• 5+ years in project management, running marketing initiatives specifically
• Real marketing fluency – newsletters, paid, social, growth, not just PM theory
• Track record managing several marketing workstreams at once without quality slipping
• Experience building and rolling out PM processes and SOPs for a team
• Daily hands-on AI tool use – you can describe exactly how, this is a hard requirement
• Strong root-cause problem-solving and structured communication
• Ownership mindset – you unblock things yourself, no hand-holding
• C1+ written and spoken English
• Ready to grow into a leadership role as the team scales
   

Nice to have

• Background in newsletter, media, affiliate, or performance marketing
• Hands-on campaign experience, not just managing people who ran campaigns
• Make, Zapier, or similar automation tools
• Notion, ClickUp, Asana, or Airtable
• Experience with email platforms or audience growth metrics
• Experience working with designers, writers, or QA teams
   

Compensation and benefits

• Competitive salary + bonuses
• 21 paid vacation days, 14 paid sick days
• Remote-first team
• Corporate library, team activities

We are looking for a Senior / Lead Data Analytics and Visualization Engineer passionate about data to extend our team of professionals. In this role, you will work with clients from various business domains – Finance, Telecom, Media, Insurance, Oil&Gas, Pharma and others.

The remote option applies only to the Candidates who will be working from any location in Ukraine.

Responsibilities

• Build advanced-level dashboards and reports
• Design and build data models, conduct data preparation and profiling
• Perform detailed analysis of business problems and technical environments
• Manage security and administrate the reporting environment
• Participate in architecture and testing processes to ensure they meet best practice specifications
• Participate in architecture and testing processes to ensure they meet best practice specifications

Requirements

• 5+ years of practical experience with one of the reporting tools – Power BI (preferable)
• Proficiency in Data Analytics and Data Visualization concepts
• Skills in developing reports and dashboards
• Advanced SQL knowledge and background in relational databases such as MS SQL Server, Oracle, MySQL, and PostgreSQL
• Understanding of landing, staging area, data cleansing, data profiling, data security and data architecture concepts (DWH, Data Lake, Delta Lake/Lakehouse, Datamart)
• Familiarity with Cloud technologies (AWS, Azure, GCP, Snowflake)
• Expertise in data products testing
• Ability to work in an agile development environment (SCRUM, Kanban)
• Understanding of CI/CD principles and best practices
• English level – Upper-Intermediate and higher

We are looking for a Graphic Designer/UX Designer to join our team!

We are a B2B Marketing & Communications agency working with high-profile international clients, meaning you will have different, exciting projects allowing you to further develop and widen your skills!

The role requires experience in Figma, Adobe XD, InDesign, Photoshop, Illustrator, and other packages within the Adobe Suite and Figma, as well as 3+ years of experience, preferably within brand and/or digitally-led, creative agencies.

Your responsibilities will vary from branding, presentations, marketing, and digital work. In doing so, you will work in the areas of web design, brochure design, flyer design, logo design, social media design, and many more, while working closely with the PM Team and clients to produce content for their websites, and social platforms, and email campaigns.

Responsibilities:

• Study design briefs and determine requirements

• Conceptualize visuals based on project requirements

• Prepare rough drafts and present ideas

• Develop illustrations, logos, and other designs

• Work with copywriters and creative team to produce the final designs

• Test graphics across various media

• Ensure final graphics and layouts are visually appealing and on-brand

Required Skills:

• 3+ years of experience

- AI Skills/Claude Design

• Good understanding of B2B Communications

• Good written and verbal English is mandatory

• Great Design skills

• Experience in the digital marketing environment

• Commercially minded

• Highly creative

• Passion & Drive for Design

• Good verbal communication skills

• Great organizational skills

What do we offer:

• Work in a great team atmosphere

• Good remuneration package

• Team Buildings

• Creative space to develop and grow your Graphic Design style and abilities

We are looking for a Graphic Designer/UX Designer to join our team!

We are a B2B Marketing & Communications agency working with high-profile international clients, meaning you will have different, exciting projects allowing you to further develop and widen your skills!

The role requires experience in Figma, Adobe XD, InDesign, Photoshop, Illustrator, and other packages within the Adobe Suite and Figma, as well as 3+ years of experience, preferably within brand and/or digitally-led, creative agencies.

Your responsibilities will vary from branding, presentations, marketing, and digital work. In doing so, you will work in the areas of web design, brochure design, flyer design, logo design, social media design, and many more, while working closely with the PM Team and clients to produce content for their websites, and social platforms, and email campaigns.

Responsibilities:

• Study design briefs and determine requirements

• Conceptualize visuals based on project requirements

• Prepare rough drafts and present ideas

• Develop illustrations, logos, and other designs

• Work with copywriters and creative team to produce the final designs

• Test graphics across various media

• Ensure final graphics and layouts are visually appealing and on-brand

Required Skills:

• 3+ years of experience

- AI Skills/Claude Design

• Good understanding of B2B Communications

• Good written and verbal English is mandatory

• Great Design skills

• Experience in the digital marketing environment

• Commercially minded

• Highly creative

• Passion & Drive for Design

• Good verbal communication skills

• Great organizational skills

What do we offer:

• Work in a great team atmosphere

• Good remuneration package

• Team Buildings

• Creative space to develop and grow your Graphic Design style and abilities

About Us

We operate in the review sites niche, hosting and managing a large portfolio of websites, landing pages, and backend services for multiple projects, primarily on WPEngine, DigitalOcean, AWS, GCP, and other cloud providers. You’ll be part of a hands-on DevOps team that manages production environments, implements automation pipelines, oversees monitoring and security, and ensures high availability for our services.

What You’ll Do

1. Infrastructure & Hosting

• Manage and optimize production VPS hosting for multiple environments (Linode, DigitalOcean, AWS, GCP).
• Migrate websites, services, and domains between providers and environments.
• Configure and maintain Nginx, PHP-FPM, Docker containers, and shared hosting setups.
• Handle reverse proxy, CDN integrations (Cloudflare), SSL/TLS setup, and performance tuning.
  
   

2. CI/CD & Automation

• Maintain and improve CI/CD pipelines in Jenkins, GitLab, and GitHub.
• Implement new pipelines for deployments, backups, monitoring integrations, and proxy management.
• Automate hosting and infrastructure tasks via scripts (Bash, Python, Terraform).
• Integrate CI/CD workflows with third-party tools like Monday.com for status updates and process automation.
  
   

3. Monitoring & Troubleshooting

• Set up and manage Zabbix, Grafana, and other monitoring tools for proactive alerting.
• Investigate and resolve infrastructure issues (network problems, high CPU load, memory issues, storage limits).
• Perform root cause analysis and implement preventive measures.
  
   

4. Security & Backups

• Implement and manage antivirus scanning (ESET, Linux security hardening).
• Maintain and improve backup strategies for websites, databases, and logs (AWS S3, GCP Storage).
• Manage permissions and access control for production environments.
• Audit and update firewall rules (iptables) for security compliance.
  
   

5. Special Projects & Integrations

• Deploy and maintain Kubernetes and containerized environments.
• Manage IP Proxy Pool automation across multiple providers.
• Configure analytical dashboards and performance metrics reporting.
  
   

What We’re Looking For (Middle)

Required Skills & Experience

• 1+ years in Infrastructure Ops/DevOps roles.
• Experience with Linux server administration.
• Hands-on with Docker, Kubernetes basics, and container orchestration.
• Good to have expertise in Jenkins, GitLab CI/CD, GitHub Actions.
• Good to have experience with cloud platforms (AWS, GCP, DigitalOcean, Linode).
• Knowledge of Nginx, PHP-FPM, and web hosting environments.
• Scripting skills (Bash, Python).
• Monitoring tools: Zabbix, Grafana, New Relic.
• Good written and spoken English.
  
   

Nice to Have

• Kubernetes production experience (including ArgoCD).
• Experience hosting PHP frameworks (Symfony, Laravel).
• Terraform and infrastructure-as-code workflows.
• CI/CD optimization and multi-environment deployments.

What We Offer:

• 21 days of paid Leave per year.
• 7 days of sick Leave annually.
• English-speaking Clubs.
• Corporate Events and team buildings.
• Long term cooperation.
• Performance review once a year
• Health insurance.
• All necessary technical equipment provided.
• 4 days work on-site in comfortable office and 1 day fully remote.

Steps of the hiring process:

• Recruitment interview.
• Technical interview.
• Test task.
• Final interview with CTO.

We are looking for IT support to join our global IT team.

What You will do:

• Responsibility for IT equipment including purchasing
• Install and upgrade computer components and software
• Applying and updating required packages and server services, PC, laptop
• Provide support for Google workspace (G-suite)
• Manage users and access rights to company applications
• Handle on-boarding/off-boarding process for employees 
• Offer technical support to company staff, both on-site and for remote users and offices.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
• Manage virtual servers, OS: Windows, Linux
• Integration, configuration, and operation of several systems (such as Monday, Freshdesk, Slack, Integromat), as well as their continuous improvement for all user groups
• Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization

The experience You will need to successfully complete tasks:

• Good understanding of IT support / Help Desk role (we can regard a student with no strong experience)
• Knowledge of systems and networking software, hardware, and networking protocols
• Experience with G Suite ( Gmail, Calendar, Docs, etc.)
• Familiarity with Cloud platforms is a plus
• Experience with Integromat, Zapier, Monday is a plus
• Excellent time management skills with a proven ability to meet deadlines.
• Service oriented and positive person
• Strong analytical and problem-solving skills.
• Self learning abilities
• Upper-intermediate in English

What We Offer:

• 21 days of paid Leave per year.
• 7 days of sick Leave annually.
• English-speaking Clubs.
• Corporate Events and team buildings.
• Long term cooperation.
• Performance review once a year
• Health insurance.
• All necessary technical equipment provided.
• 4 days work on-site in comfortable office and 1 day fully remote.

Steps of the hiring process:

• Recruitment interview.
• Test task.
• Technical interview.
• Final interview with CTO.

Вимоги до володіння мовами

Англійська

B2 – Вище середнього

Про компанію Bulls-media

BULLS MEDIA is a global leader in digital marketing. Our goal is to simplify decision-making and connect customers with valuable brands.

Our technology helps millions of consumers around the world make smarter, more

We are looking for IT support to join our global IT team.

What You will do:

• Responsibility for IT equipment including purchasing
• Install and upgrade computer components and software
• Applying and updating required packages and server services, PC, laptop
• Provide support for Google workspace (G-suite)
• Manage users and access rights to company applications
• Handle on-boarding/off-boarding process for employees 
• Offer technical support to company staff, both on-site and for remote users and offices.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
• Manage virtual servers, OS: Windows, Linux
• Integration, configuration, and operation of several systems (such as Monday, Freshdesk, Slack, Integromat), as well as their continuous improvement for all user groups
• Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization

The experience You will need to successfully complete tasks:

• At least 0.5 year experience in an IT support / Help Desk role
• Knowledge of systems and networking software, hardware, and networking protocols
• Experience with G Suite ( Gmail, Calendar, Docs, etc.)
• Familiarity with Cloud platforms is a plus
• Experience with Integromat, Zapier, Monday is a plus
• Excellent time management skills with a proven ability to meet deadlines.
• Service oriented and positive person
• Strong analytical and problem-solving skills.
• Self learning abilities
• Upper-intermediate in English

What We Offer:

• 21 days of paid Leave per year.
• 7 days of sick Leave annually.
• English-speaking Clubs.
• Corporate Events and team buildings.
• Long term cooperation.
• Performance review once a year
• Health insurance.
• All necessary technical equipment provided.
• 4 days work on-site in comfortable office and 1 day fully remote.

Steps of the hiring process:

• Recruitment interview.
• Test task.
• Technical interview.
• Final interview with CTO.

Вимоги до володіння мовами

Англійська

B2 – Вище середнього

Про компанію Bulls-media

BULLS MEDIA is a global leader in digital marketing. Our goal is to simplify decision-making and connect customers with valuable brands.

Our technology helps millions of consumers around the world make smarter, more

N-iX  is looking for an experienced Senior Data Scientist with a strong focus on AI Engineering. The role involves designing and delivering production-ready AI solutions for the insurance industry, with a particular emphasis on Agentic AI, LLMs, RAG pipelines, and Computer Vision.

Key Responsibilities:

• Design and develop autonomous AI agent systems for the insurance domain
• Build production-ready AI solutions using:
  • Multi-Agent Systems
  • Large Language Models (LLMs)
  • Retrieval-Augmented Generation (RAG)
  • Computer Vision
• Research, evaluate, and implement state-of-the-art AI technologies
• Develop scalable AI products for international markets
• Collaborate with a team of Data Scientists and AI Engineers
• Take AI solutions from architecture and proof of concept through production deployment
• Participate in building proprietary AI models for the insurance industry

Required Skills:

• 5+ years of commercial experience as a Data Scientist / AI Engineer
• Strong Python development skills
• Hands-on experience with:
  • Machine Learning
  • Deep Learning
  • Generative AI
  • LLMs
  • RAG architectures
  • AI Agent frameworks
• Experience building production AI systems
• Solid software engineering background
• Experience with data analysis and AI product development
• Degree in Computer Science/Data Science/Mathematics/Physics/Engineering or equivalent technical background
• Upper-intermediate+ English level 
• Strong analytical thinking, proactive mindset
• Ability to design scalable AI solutions
• Ability to explain complex technical concepts
• Independent and structured way of working
• Team player

Nice to Have:

• Experience within the insurance industry
• German or Spanish language skills

We offer*:

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits

* benefits package is not applicable for freelancers

Job Description

Required Experience

• 3 years of experience in software quality assurance, including functional and automation testing.
• Experience testing data-intensive systems and backend services.
• Hands-on experience with database testing (DB2, PostgreSQL, or similar) using SQL.
• Experience with test automation frameworks (Selenium, Cypress, or equivalent).
• Experience with Python
• Experience with API testing tools (Thunder Client, REST clients, or equivalent).
• Experience with CI/CD pipelines and Agile development methodologies.
• Bachelor's Degree in Computer Science, Information Technology, or related field — or equivalent work experience.

Preferred Experience

• Experience testing batch processing, ingestion pipelines, or distributed systems.
• Familiarity with copyright systems and data standards in the music industry (e.g., CWR, ISWC, IPI) is a significant plus.
• Experience with Azure DevOps for work tracking and pipeline integration.
• Familiarity with basic performance testing concepts is a plus, particularly against Java-based systems.
• Familiarity with DataDog for log monitoring and observability is a plus.
• Familiarity with Linux-based systems and command-line operations is a plus.
• Familiarity with Azure Portal and cloud resource management is a definite plus.
• Familiarity with AI as an augmentative tool for test case generation, documentation, and productivity is a plus.

Skills & Abilities

• Strong analytical and problem-solving skills with attention to detail.
• Ability to validate complex data transformations and multi-system workflows.
• Clear communication skills across technical and non-technical stakeholders.
• Ability to work independently and manage workload across multiple concurrent projects.
• Comfortable operating in a fast-paced, Agile delivery environment.

Job Responsibilities

Functional Testing

• Develop, coordinate, and execute end-to-end functional testing for core platform workflows including ingestion, parsing, transformation, and storage.
• Validate data integrity and correctness across DB2, PostgreSQL, and downstream processing pipelines.
• Create and maintain detailed test plans, test cases, and test data for functional, regression, and integration testing.
• Perform API testing and validation for services supporting data ingestion, matching, and processing workflows.
• Execute regression and smoke tests across assigned platforms for each release cycle.
• Identify, document, and manage defects using enterprise bug tracking tools (Azure DevOps / Jira).

Automation & Technical

• Develop and maintain automated test suites using Selenium, Cypress, or equivalent frameworks.
• Integrate automated tests into CI/CD pipelines (Azure DevOps preferred).
• Validate complex data-driven workflows including parsing, normalization, and transformation logic.
• Perform database validation testing using SQL across DB2 and relational systems.
• Support testing of distributed and batch processing systems including ingestion pipelines, parsers, and matching engines.

Collaboration & Process

• Collaborate with developers and architects to define acceptance criteria and testability requirements.
• Participate in Agile ceremonies: sprint planning, backlog grooming, and retrospectives.
• Provide clear and consistent status reporting on testing progress, risks, and quality metrics.
• Follow and contribute to QA standards, frameworks, and methodologies established by the team.

Department/Project Description

Our client is a performance rights organization in the United States. It collects blanket license fees from businesses that use music, entitling those businesses to play or sync any songs from the client's repertoire of over 22.4 million musical works. On a regular basis, the client distributes the money to songwriters, composers, and music publishers as royalties to those members whose works have been performed.

 We're Hiring: Web Scraping Support Engineer (Remote)

Hello everyone! Massive is looking for a Web Scraping Support Engineer to join our fully remote team. If you dream in selectors, wake up parsing HTML, and genuinely enjoy helping people solve gnarly data extraction problems — this one's for you.

 What is Massive?
Massive is an infrastructure company powering data-driven innovation at scale. We operate a global proxy network, build managed APIs for search engines (SERP), and Web Unblocking API to bypass anti-bot measures for large-scale data collection and processing.

 Why This Role Is Different
Most support roles are reactive. This one isn't. You're the person customers trust when their scraping pipeline breaks at 2 AM, when a target site changes its structure overnight, when nothing works and nobody knows why. You don't just answer tickets — you solve problems that other engineers can't.

 Who We're Looking For
 

• Troubleshoots in Their Sleep: Broken selectors, anti-bot walls, rotating proxies, CAPTCHAs, headless browser quirks — you've seen it all and you fix it before your coffee gets cold
• AI is your best friend - you know how to leverage AI to be 10X faster and more productive
• Customer-Obsessed & Likable: You're the person customers ask for by name. You explain complex concepts in plain language and people genuinely enjoy working with you
• Can Scrape Anything, Anywhere: SPAs, paginated APIs, rate-limited endpoints, geo-restricted content — if it's on the web, you know how to extract it
• Consumes Data for Breakfast: You think in JSON, dream in XPath, and get excited about a well-structured dataset
• Relentlessly Organized: Your support board is pristine. Every ticket triaged, every follow-up tracked, every edge case documented. Nothing slips through — ever
• Curious Builder: When you notice the same issue three times, you don't just fix it — you automate the solution so it never comes back

 What You'll Be Doing
 

• Own the support board end-to-end with the support team — triage, prioritize, resolve, and follow up on every ticket
• Debug complex web scraping issues across proxy configurations, browser automation, and API integrations
• Help customers build, optimize, and fix their scraping pipelines
• Reproduce issues, identify root causes, and escalate bugs with full context to engineering
• Write documentation and guides that reduce repeat tickets

 Bonus Points
 

• Experience with Puppeteer, Playwright, Selenium or similar browser automation
• Hands-on with proxy networks and IP rotation strategies
• Familiarity with anti-bot systems (Cloudflare, Akamai, PerimeterX, DataDome)
• Working knowledge of Python, Node.js, or scripting languages for data extraction
• no satisfaction until all the work is done and then some

 Ready to Scrape the Future With Us?
Skip the generic resume. Show us something real — a scraper you built, a gnarly problem you debugged, a support process you transformed. We care about what you can do, not where you went to school.
If you read this and thought "finally, someone gets it" — trust that feeling. Apply now.

About the product:
Our client develops a large-scale mission-critical digital platform for enterprise logistics and e-commerce fulfillment. It orchestrates dispatch, routing, and real-time tracking across multiple fleet types (owned, third-party, crowdsourced, autonomous) and integrates with upstream order and supply systems. 

The platform processes millions of transactions annually for global brands and leverages modern cloud technologies, distributed systems, and AI-driven decision-making to ensure high performance, scalability, and reliability.

About the Role:

As an Application Support Engineer, you will be responsible for investigating and resolving technical and product-related issues for enterprise international customers, owning case resolution from initial report through root cause analysis and functional validation.

You'll collaborate with Customer Success, Product Specialists, and Engineering teams to troubleshoot incidents in web and mobile applications, REST APIs, and backend services, perform root cause analysis and continuously improve platform reliability within a fast-paced production environment.

This role offers ownership of incident management processes, opportunities to improve support workflows, and direct impact on product stability and customer satisfaction. 
You will operate within a shift-based schedule (including nights and weekends) across a fully remote setup.

Key Responsibilities:

• Respond to and resolve L2/L3 application support requests from enterprise customers via ticketing system.
• Perform deep investigations and root cause analysis using SQL queries, log files, and debugging tools.
• Validate reported issues through functional testing and confirm fixes across web and mobile platforms.
• Manage incident lifecycle: prioritize cases, coordinate communications, and escalate critical bugs to R&D.
• Provide clear, timely updates and technical guidance to both technical and non-technical end users.
• Monitor customer usage and system performance to proactively identify and address potential issues.
• Assist in onboarding customers by explaining configuration options and relevant product features.
• Document troubleshooting steps, known issues, and best practices for internal knowledge bases and customer-facing materials.
• Contribute to continuous improvement of support processes, tools, and training programs.
• Operate on a rotating shift schedule, covering nights and weekends as part of a support team.

Required Competence and Skills:

• Minimum 2 years of L2 or L3 application support experience in a high-availability environment.
• Intermediate proficiency in SQL for querying relational databases and analyzing data issues.
• Hands-on experience debugging and integrating with RESTful APIs, including request/response analysis.
• Technical support experience with both web and mobile platforms in enterprise software contexts.
• Strong English communication skills, both written and verbal, for customer-facing interactions.
• Ability to work effectively under pressure and manage multiple concurrent priorities.
• Fully remote location within Ukraine, with reliable internet, backup power, and ability to work shifts.

Nice to Have:

• Bachelor’s degree in Computer Science, Engineering, or a related technical field.

Sigma Software is looking for a Project Manager to join our Embedded & IT Support business unit.

We are experiencing in the following domain areas:

• Smart Home & Smart City
• Connectivity & IoT
• Embedded systems for (Consumer Electronics. Industrial Automation. Energy. HVAC)
• Technical support
• DevOps services

• Atlassian partner products, integrations and migrations

   

Why join us? In this role, you will be driving both embedded and technical support initiatives, focusing on a high-class delivery and working in a multi-cultural environment in a team of real professionals.

Requirements

• At least 4 years of commercial experience in project management
• Strong knowledge of project management processes, methodologies, and tools
• Proven risk management and strong leadership skills
• Excellent negotiation and problem-solving abilities
• Experience managing cross-cultural teams
• Hands-on experience driving the adoption of AI practices across projects
• Excellent communication and presentation skills to communicate effectively with customers and project teams
• Upper-Intermediate English or higher

• Experience in embedded projects will be a plus

   

Responsibilities

• Plan, manage, and monitor project execution, ensuring on-time delivery within budget
• Act as the customer’s trusted partner, developing relationships and identifying additional service opportunities and business insights
• Tailor project delivery models to match customer needs and apply best project management practices
• Conduct portfolio risk analysis, proactively manage risks, and communicate effectively with stakeholders
• Be a people manager, execute the company’s people management practices, including hiring, onboarding, performance evaluation, and retention strategies
• Implement best practices and tools for project execution and management
• Drive continuous improvement through lessons learned and project achievements

Phenomenon Studio is a boutique product design and development agency founded in 2019. We work with teams who’ve outgrown what they’ve built — from venture-backed startups to established market leaders — and own the work end to end: strategy, design, development, and post-launch.

The team of 70+ senior specialists is based in Europe, with entities in the USA, Estonia, and Switzerland, serving SaaS, fintech, healthcare, and EdTech. Across 120+ launches, clients have raised $500M+. Phenomenon is HIPAA-compliant, Nielsen Norman Group UX certified, and a Webflow Experts partner, holding a 5.0 rating on Clutch — and most clients come back for a second project.

We’re on the lookout for a Product Designer who’s passionate about crafting seamless user experiences and turning ideas into elegant, functional designs.
 

Advantages of the role:

• We often submit our websites to prestigious competitions such as Awwwards, FWA, and CSS Design Awards, giving your work the opportunity to gain recognition and earn industry awards
• We have a design community of more than 20 designers, so you’ll be able to share ideas, get feedback, discuss trends, and grow together with like-minded professionals
• You will have a mentor who will always be there to help

Requirements:

• 3+ years of commercial experience
• Proficiency in modern AI tools in the context of building live demo prototypes/products with Claude Code, Cursor, etc.
• Using AI buddies to make your workflow faster without losing quality
• Proficiency in Figma (tokens, components, variables, auto-layout)
• Systematic problem-solving skills: analysing issues, breaking them down, and finding practical solutions
• Ability to take ownership and drive a project from 0 to 1
• Focus on business metrics and their impact on design decisions
• Experience with UX research and behaviour analysis tools (Hotjar, Amplitude, Google Analytics, etc.)
• Strong team player with a proactive approach
• Upper-intermediate English level

Responsibilities:

• UX/UI design for web and mobile applications (iOS, Android), ensuring seamless user experiences
• User journey optimisation to improve engagement, conversion rates, and overall user satisfaction
• Working with design systems: maintaining, evolving, and implementing scalable and consistent UI components
• Utilising ready-made design frameworks (Shadcn, Radix, MUI, etc.) to enhance design efficiency and consistency
• Creating high-quality visual designs that align with the brand identity and improve usability
• Types of conducting UX research (the scale of which depends on the kind of project), such as testing prototypes if needed for the client
• Cross-functional collaboration: working closely with product managers, developers, and analysts to build an effective, user-friendly product

What we offer:

• Remote work format and flexible schedule
• Autonomy in work, opportunity to build processes, and grow within the company
• Individual development plan and annual performance review
• Workshops and playgrounds for continuous learning
• Compensation for subject-matter training
• Corporate English classes
• Access to IT Loyalty Club
• Accounting support
• 18 working days of annual leave
• 7 working days of sick leave and 7 working days of unpaid leave
• All national public holidays off

Recruitment process: Recruitment interview — Technical interview — Final interview