Jobs at Djinni

About us

GlobalBet is an independent B2B provider of virtual sports solutions. We build realistic virtual sports products used by operators worldwide. We’re hiring a System Administrator for a full-time engagement.

The role

Remote. Working hours Mon–Fri ~10:00–18:00 Ukraine time. Start ASAP. Day-to-day work in English. Engagement via independent contractor agreement with full-time focus (not a multi-client freelance side gig).

You’ll:

- Manage and monitor servers, applications, and databases

- Handle escalated customer issues with 1st-level support

- Maintain and upgrade server environments; monitor performance and create alerts

- Manage streaming environments (server-based and cloud)

- Install/configure OS and applications; troubleshoot system and network problems

- Keep documentation for support and customers

Must have:

- 2+ years hands-on Linux in production (Debian/Ubuntu strongly preferred): users, permissions, packages/updates, troubleshooting, performance

- Network fundamentals (TCP/IP, VPN, firewalls)

- Web servers (Nginx, HAProxy, and/or Apache)

- Virtualization (ProxMox, KVM/libvirt, or similar)

- English B1+ (B2 preferred)

Nice to have:

Windows Server (AD/Azure/SQL/M365); MySQL replication/backups; MongoDB/Redis/RabbitMQ; Sophos/Ubiquiti; occasional off-hours flexibility.

How we work

Startup mentality, ownership, growth. Process: short recruiter intro → technical interview → offer.

Apply with a short note on Linux production experience, timezone, and availability.

Our client is the leader in the Early Childhood Education (ECE) sector, providing the most widely used developmental assessment and curriculum system in the US. 

They are early in shaping how AI changes the way they build and operate software. They have active initiatives in AI tooling cost-management and agentic development workflows, but their direction is still forming and will keep evolving as the field does. 

They are not looking for someone to execute a fixed plan, they are looking for an experienced practitioner who can validate the direction we are setting, bring expertise we do not have in-house, stay ahead of what is emerging, and help us adjust and grow as the landscape shifts. This person is hands-on enough to build and prove things directly, and senior enough that we trust their judgment on where to place bets.

What you will do

• Act as a hands-on technical partner across AI engineering initiatives, currently spanning tooling cost management, model routing and selection, and agentic development workflows.
• Pressure-test the approaches they are considering, tell them where they are wrong or where a better path exists, and back it with evidence rather than opinion.
• Bring outside expertise and patterns from how other organizations are solving these problems, so they are not learning everything the expensive way.
• Track what is emerging across models, tooling, frameworks, and techniques, and translate it into concrete recommendations on what they should adopt, defer, or ignore.
• Build and run proofs of concept to validate ideas quickly, then help them decide what to operationalize.
• Help mature their agentic development workflow so engineering teams can adopt it, including model routing and token efficiency.
• Partner with Infrastructure and Security so that what they build fits their architecture and meets their data privacy obligations.
• Help them build internal capability, so the expertise compounds with their team and does not leave when the engagement ends.

Required background

• 5+ years in software, platform, or ML engineering, with recent, direct experience building and operating LLM-backed systems in production.
• Demonstrated breadth across the current AI engineering stack: models and their tradeoffs, inference cost dynamics, gateways and routing, agentic workflows, and the AI coding tool landscape.
• A track record of forming a point of view on fast-moving technical decisions and being right often enough to be trusted with them.
• Strong hands-on engineering ability. This person builds, benchmarks, and ships, not just advises.
• Comfort operating with ambiguity and early-stage direction; able to bring structure rather than wait for it.

• Cloud and infrastructure fluency (AWS preferred, including Bedrock).

   

Strongly preferred

• Experience helping an organization adopt AI-first engineering practices, not just individual tool use.
• Hands-on model evaluation and routing design, and exposure to AI cost governance.
• Experience in regulated data environments. 
• A habit of staying current through real practice (building, writing, contributing) rather than headlines.

What this role is not

• Not a fixed-scope implementation seat. The work will change as their direction evolves, and they want someone who helps drive that change.
• Not a data science or model training role. The focus is applied AI engineering, integration, and enablement.

Not a manager. Individual contributor, hands-on, with influence earned through expertise.

N-iX is looking for a BI Engineer to join one of the biggest and strongest Data Units in Ukraine.

Our client is a US-based company that provides In-flight Internet and entertainment services to aircraft across the globe, serving commercial aircrafts. At this moment we cooperate on Business Intelligence, Data Analysis  and BigData directions and look for talents who can contribute to the complex data management and analysis projects.

Requirements:

• Proven hands-on experience with Tableau, including Tableau Desktop and Tableau Server
• Proven experience migrating BI reports and dashboards from Tableau to Power BI
• Hands-on experience with Power BI, including report and dashboard development
• Strong knowledge of SQL
• Experience with DAX and Power Query
• Knowledge of SQL Server Reporting Services (SSRS), SQL Server Integration Services (SSIS) and Paginated Reports
• Experience with Airflow
• Basic knowledge of Python
• Upper-intermediate English or higher

Responsibilities:

• Migrate existing BI reports and dashboards from Tableau to Power BI, ensuring that business logic, calculations, and reporting requirements are preserved.
• Analyze existing Tableau dashboards, reports, data sources, and business logic and translate them into Power BI solutions.
• Design, develop, and optimize Power BI reports and dashboards based on existing Tableau solutions and business requirements.
• Validate migrated reports against the original Tableau versions to ensure data accuracy, consistency, and functional parity.
• Convert business and information needs into effective, user-friendly reports and dashboards.
• Identify gaps, inconsistencies, and technical challenges during the migration process and propose appropriate solutions.
• Implement and optimize BI solutions to support reporting and analytical needs.
• Ensure the quality, accuracy, and performance of migrated and newly developed reports.

Nice to have:

• Experience with Snowflake, Databricks
• AI usage for Power BI report development and/or migration of reports between different BI Tools 

Project technology stack

The project currently utilizes a modern BI ecosystem centered around Tableau, SSRS, and Kibana for reporting and dashboarding, with data sourced from Snowflake. Data transformations are handled through DBT, while orchestration is supported via Airflow. As part of the BI modernization initiative, existing Tableau reporting solutions are being migrated to Power BI.

We offer*:

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits

*not applicable for freelancers

Important: Only Full-Stack Engineers with strong hands-on experience in Angular and .NET will be considered. Candidates with other technology stacks are not relevant for this position.

About the Team

You will join an international Ukrainian–Israeli development team working on a data-driven product in the sports betting domain (African market), with future plans to expand into banking solutions.

Project Overview

The product collects and aggregates sports event data from multiple sources, analyzes client behavior, and distributes processed data to end users. The project is actively evolving, with a strong focus on automation and AI-driven decision-making.

Role Purpose

Both frontend and backend experience are highly important for this role.

Responsibilities

• Develop and maintain backend and frontend services using .NET 5/Angluar 16
• Develop system integrations with third party providers (SMS. email, payment systems)
• Work with MS SQL databases (data modeling, performance optimization, changes management)
• Experience with Agentic.ai
• Participate in system architecture discussions and technical decisions
• Collaborate closely with the Team Lead and development team
• Take ownership of assigned components and ensure their stability in production
• Participate in estimation, planning, and Jira-based workflows
• Be available for paid on-call duty on weekends (emergency response within 1 hour, approximately 1-2 per month)

Technical Requirements

Must-have

• Angular 16
• Ionic
• .NET 5
• MS SQL
• understanding of backend architecture and data flows
• Experience working in production systems
• English B2+
  • Experience with Claude and agentic development

Nice-to-have

• RabbitMQ
• AWS
• Python

Soft Skills

• Fast learner, flexible, able to work in a fast-paced environment
• Strong sense of ownership and responsibility
• Attention to detail
• Clear and effective communication
• Team-oriented and humble mindset

We are looking for a Drop Hunter / PBN Specialist who will be responsible for finding, evaluating, and acquiring high-quality expired and auction domains for SEO projects.

This role is ideal for someone who understands domain research beyond basic metrics and can independently assess domain quality, identify risks, and discover opportunities that can significantly impact SEO performance.

You will work closely with the SEO team, helping scale projects through high-quality domains used for PBNs, satellites, redirects, and other SEO initiatives.

WHAT YOU WILL DO

• Search for expired and auction domains for SEO purposes

• Analyze backlink profiles, anchor texts, domain history, redirects, and spam indicators

• Evaluate domains using Ahrefs, Majestic, SpamZilla, Wayback Machine, GSC, and other tools

• Identify domains suitable for PBNs, satellites, redirects, and SEO projects

• Purchase domains through auctions, registrars, and backorder services

• Monitor domain quality and identify potential SEO risks

• Detect footprints and ensure safe scaling of domain networks

• Collaborate closely with SEO specialists and link-building teams

• Assist in expanding and maintaining PBN infrastructure

• Research new acquisition opportunities and market trends

• Automate repetitive tasks and improve research workflows where possible

WHAT WE ARE LOOKING FOR

• 3+ year of experience in Drop Hunting, Domain Research, or PBN-related SEO activities

• Experience working with expired domains, auctions, and backorder platforms

• Strong understanding of backlink profile analysis and domain quality assessment

• Experience using Ahrefs, Majestic, SpamZilla, Wayback Machine, and similar tools

• Understanding of SEO metrics and risk factors when evaluating domains

• Basic knowledge of HTML and CSS

• Experience working with WordPress

• Ability to work independently and take ownership of results

• Strong analytical thinking and attention to detail

• Proactive and results-oriented mindset

NICE TO HAVE

• Experience in iGaming, Betting, or Gambling niches

• Experience working with Tier-1 markets

• Hands-on experience building and managing PBN networks

• Experience managing large-scale domain portfolios

• Knowledge of automation tools, scripts, or AI-assisted workflows

• Basic knowledge of Python or other automation solutions

• Understanding of advanced SEO and link-building strategies

WHY JOIN US

• Work alongside an experienced iGaming SEO team

• Access to proprietary automation tools and internal processes

• Opportunity to work with Tier-1 markets and highly competitive niches

• Real impact on project growth and SEO performance

• Fast professional development and learning opportunities

• Ability to influence processes and propose new ideas

• Minimal bureaucracy and micromanagement

• Flexible remote work environment

• Performance-based bonus system with direct connection to business results

• Clear growth opportunities as the SEO department expands

We are looking for an experienced Head of Casino to take full ownership of one of our B2C iGaming brands in LATAM.

This is not a Project Management or Delivery role.

You will own the commercial and operational performance of the brand, coordinate all key business functions, work directly with founders, and have a clear path toward a C-level position.

Responsibilities

• Own the casino brand end-to-end.
• Be responsible for GGR, NGR, FTD, Retention, LTV and overall brand performance.
• Coordinate Affiliate, CRM, VIP, Retention, Customer Support, Payments, Risk and Product teams.
• Define operational priorities and ensure all departments work toward common business goals.
• Launch new GEOs and scale existing markets.
• Build and improve operational processes.
• Work directly with founders on strategy, growth and scaling.

Requirements

• 4+ years in iGaming.
• Experience managing an online casino or sportsbook brand.
• Experience owning commercial KPIs (GGR, NGR, FTD, LTV, Retention).
• Experience coordinating Affiliate, CRM, VIP, Payments, Risk and Product.
• Experience with P&L or strong commercial ownership.
• Experience launching new GEOs is a strong plus.
• LATAM experience is a plus.
• English B2+.

We offer

• Opportunity to join a fast-growing international product
• Direct collaboration with decision-makers
• High level of ownership and autonomy
• Opportunity to influence product and business strategy
• Career growth toward executive leadership
• Competitive compensation
• Remote-first environment
• Paid vacation and sick leave
• Professional development support

Galaktica is a Ukrainian product IT company that has been creating mobile applications and web products for Tier-1 markets since 2019. The team consists of 350+ specialists with leading expertise, working from different parts of the world. We develop international products, experiment with approaches and quickly scale solutions that improve the lives of millions of users.

A key part of Galaktica’s business is philanthropy. Since 2022, we have provided extensive volunteer support in various directions. First and foremost — support for the Armed Forces of Ukraine: dozens of off-road vehicles and commercial drones, hundreds of FPV drones, robotic ground systems with turrets, and quad bikes. We also run two charitable foundations focused on military rehabilitation and support for children of service members and those affected by the war.

 

We are actively growing and scaling, which is why we are looking for a Customer Support Representative with at least 6 months of experience to join our team of professionals!

Your working hours will be mixed shifts, from 14:00 to 22:30 Eastern European Time (EET) and from 22:00 to 6:30 Eastern European Time (EET), 5/2

Your responsibilities will include:

• Resolving user incidents: analyzing incoming tickets, live chats, and phone calls, conducting investigations, communicating with users, and fully satisfying their requests. This will take up 60% of your work time;
• Collaborating closely with the moderation team, partners, and customers. This will take up 20% of your time;
• Updating knowledge bases and continuously improving user communication processes. This will take up 10% of your time;
• Preparing reports on user requests. This will take up 10% of your time.

Your main tasks will be:

• Resolving customer requests;
• Finding answers to their questions (we will assist you with this!);
• Ensuring high-quality communication between related departments.

We expect you to have:

• At least 6 months of experience in customer support in English;
• Basic knowledge of working with helpdesk systems (experience with Zendesk chat and ticketing system, as well as phone support);
• Upper-intermediate or higher English proficiency, with fluent speaking skills;
• Strong communication skills in English, both via email and phone.

It would be an advantage if you have:

• Experience with payments, verification, or KYC;
• Knowledge of manuals, rules, and standards for customer communication;
• A deep understanding of customer-friendliness and the ability to apply it effectively;
• Strong interpersonal and psychological skills to handle even the most difficult customers.

What You'll Find at GalakticaStability You Can Rely On: We are building a product-driven business with a long-term vision and sustainable growth. Here, you don't have to choose between stability and professional growth — you'll have the opportunity to work on complex challenges while feeling confident about your future.

Flexibility and Comfort: Choose the work format that suits you best: remote, hybrid, or from one of our offices in Kyiv, Lviv, Odesa, or Larnaca.
We provide everything you need to work effectively, including a laptop, monitors, other equipment, and a home office setup allowance. All our offices are equipped with generators and Starlink internet and are accessible to the team 24/7.

Taking Care of Yourself: Enjoy 3 weeks of paid vacation, unlimited personal days off, and flexible sick leave with minimal bureaucracy.
You can choose between private health insurance or a wellness budget that can be used for sports activities, therapy, massages, wellness treatments, or vitamins.
We also reimburse 50% of taxes for eligible employees and provide full relocation support to Cyprus or Malta, including accounting and legal assistance.

A Growth-Oriented Environment: We actively support professional development and cover 50% to 100% of the cost of industry conferences, training programs, certifications, online courses, and other educational activities.
Our company offers an internal LMS platform, a library, and a book club. In addition, our certified coaches conduct internal training sessions and one-on-one coaching to help employees strengthen leadership skills, achieve career goals, and better understand their strengths.
To support international communication, we reimburse 70% of the cost of individual foreign language lessons and run an English Speaking Club.

Make a Real Impact: There are no "process-only" roles here. We value people who identify opportunities, take ownership, and drive results.
Your ideas won't get lost in layers of approvals — they can evolve into new products, business initiatives, and impactful solutions.

A Strong Professional Community: We believe great products are built by great teams. Here, you'll find like-minded professionals, support from colleagues, opportunities to share knowledge, and plenty of reasons to celebrate success together.
Team sports activities, company-sponsored volleyball, running, and yoga sessions, team-building events, offline meetups, and internal gatherings — from small social evenings to large offsite events — are all an important part of our culture.
You can get a feel for our team and events on the Galaktica YouTube channel.
 

Learn More About Us
🌐 Galaktica — Official Website
📸 Instagram (galakticateam) — Behind the Scenes of Our Team and Work
🎥 Galaktica Company Overview — Video Presentation
We’d be happy to answer your questions and invite you to the first stage of the interview process.
 

Please note that if your profile matches our requirements, we will contact you via a convenient channel to discuss the opportunity in more detail.

We are looking for a Senior Infrastructure Automation Engineer to join a large enterprise cloud platform team working in a regulated international environment.

This role is focused on building and supporting secure, scalable, and repeatable infrastructure automation across Microsoft Azure environments. It is a strong fit for someone with deep hands-on experience in Infrastructure as Code, Azure automation, cloud governance, and platform engineering.

This is not a greenfield DevOps role. The main focus is on standardisation, governance, reliability, automation, and operational excellence across enterprise infrastructure.

What you will do

• Design and maintain Infrastructure as Code solutions using Terraform, Bicep, ARM templates, and related automation technologies.
• Build automation workflows for infrastructure deployment, configuration management, and operational support.
• Implement Azure deployment standards, naming conventions, governance controls, and platform best practices.
• Automate provisioning, monitoring, reporting, and operational tasks using PowerShell, Azure CLI, and Azure Logic Apps.
• Build and support infrastructure deployment pipelines in Azure DevOps.
• Maintain source-controlled infrastructure repositories and configuration standards.
• Troubleshoot IaC deployment failures, automation issues, and platform configuration problems.
• Perform root cause analysis and improve deployment reliability.
• Collaborate with Cloud, Security, Infrastructure, Architecture, and Development teams.
• Contribute to cloud platform modernisation and migration initiatives.
• Document automation solutions, deployment procedures, architectural standards, and support processes.
• Analyse operational and deployment metrics to identify further automation opportunities.

Requirements

• 7+ years of experience in infrastructure, cloud engineering, automation, or platform engineering.
• Strong hands-on experience with Microsoft Azure.
• Experience designing and deploying cloud infrastructure in enterprise environments.
• Expert-level Infrastructure as Code experience.
• Strong practical experience with:
  • Terraform
  • Bicep
  • Azure ARM templates
  • JSON-based deployment frameworks
• Strong scripting skills with PowerShell and Azure CLI.
• Experience with Azure Logic Apps or similar automation workflows.
• Strong knowledge of Azure DevOps pipelines, deployment automation, source control, and release management.
• Experience integrating infrastructure deployment into CI/CD pipelines.
• Strong Git-based development practices.
• Understanding of cloud networking, identity, storage, monitoring, and Azure platform services.
• Experience with cloud governance, infrastructure standards, security, resiliency, and change management.
• Strong troubleshooting and root cause analysis skills.
• Strong written and spoken English.

Nice to have

• Experience with Azure Private Endpoints and Private DNS.
• Azure Policy, Management Groups, and governance frameworks.
• Hybrid cloud experience.
• Microsoft Azure certifications.
• Terraform, DevOps, or automation certifications.

What we value

We are looking for someone who combines strong technical depth with a structured, enterprise-oriented mindset.

You should be comfortable:

• working independently and taking ownership;
• collaborating across multiple technical teams;
• introducing standards and making infrastructure delivery more predictable;
• working in environments where security and governance matter;
• documenting solutions clearly;
• improving manual or inconsistent processes through automation.

If you are strong in Azure, Terraform, infrastructure automation, and enterprise cloud governance, we would be happy to speak with you.

We’re growing and looking to hire a Software Team Leader - XSA who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity. Claroty is a global leader in cyber-physical systems (CPS) protection, dedicated to securing the critical infrastructure that keeps the world running. We’re a fast-growing, award-winning team where innovation meets purpose—and we want you to help us define the future of cybersecurity.

As a Software Team Leader for XSA (xDome Secure Access), you will lead the development of our industry-leading secure remote access solution. In a world where critical infrastructure is increasingly connected, your team will build the bridge that allows safe, monitored, and frictionless access to sensitive industrial environments. You will deal with complex networking challenges, identity management, and high-availability systems where security and performance are equally paramount.

Responsibilities:

• Drive a high-performing team of developers, fostering a culture of technical ownership, security-first mindset, and continuous delivery.
• Lead the design and implementation of robust secure access features, ensuring seamless integration between IT and OT networks.
• Oversee the development of scalable, high-performance gateway and proxy architectures that support global enterprise scales.
• Work closely with Product Management and Security Researchers to implement Zero Trust principles and advanced session monitoring capabilities.
• Invest in your team’s professional growth, promoting best practices in code quality, security protocols, and system resilience.

Requirements:

• 3+ years of experience leading R&D teams in a fast-paced environment.
• 5+ years of experience in backend development, with a strong track record of building complex systems in Python.
• Deep understanding of networking protocols (TCP/IP, HTTP/S, SSH, RDP) and security concepts (Zero Trust, Identity Management, Encryption).
• Experience building distributed, high-availability systems that handle real-time traffic and data.
• Proficiency in utilizing AI development tools (specifically Cursor and Claude) to accelerate development workflows, code generation, and problem-solving.

Would be a plus:

• Familiarity with frontend frameworks like Angular or React.
• Experience with Cloud-Native technologies (AWS/Azure/GCP, Docker, K8s).
• Experience in the Cybersecurity industry, specifically in Remote Access (VPN/ZTNA) or Identity (IAM).

What we offer

• Help and support from our caring HR team.
• 20 working days of annual paid leave.
• The exchange of experience and work with talented colleagues.
• Last but not least - valuable compensation for your efforts.

We are seeking a skilled and motivated Middle DevOps Engineer to join our dynamic team. The ideal candidate will have a solid background in Continuous Integration (CI), Continuous Deployment (CD), Kubernetes, developer toolsets, and Software Development Life Cycle (SDLC) best practices. This role requires a strong understanding of modern Platform Engineering tools and practices, as well as a commitment to fostering a responsive, communicative, and collaborative environment.
 

Key Responsibilities:

• Design, implement, and maintain CI/CD pipelines to ensure efficient and reliable software delivery.
• Develop and manage infrastructure as code using Terraform.
• Deploy, manage, and monitor containerized applications using Kubernetes(some experience).
• Support the development and management of production Kubernetes clusters in a cloud environment (AWS preferred).
• Manage and optimize cloud infrastructure in AWS to support scalable and secure applications.
• Administer and optimize source code repositories and workflows in GitHub.
• Collaborate with development teams to enhance developer toolsets and streamline SDLC processes.
• Troubleshoot and resolve infrastructure and application issues.
• Implement best practices for security, reliability, and performance.
• Communicate effectively with cross-functional teams to understand requirements and deliver solutions.

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience.
• 3+ years of experience in a platform engineering or similar role.
• Proficiency in Golang or Python(or any other languages) for scripting and automation.
• Proven experience with Terraform for infrastructure as code.
• Proven knowledge of Kubernetes for container orchestration and experience with ArgoCD.
• Hands-on experience with GitHub for version control and collaboration.
• Proven  experience with AWS cloud services.
• Excellent problem-solving skills and the ability to work under pressure.
• Exceptional communication skills, both verbal and written.
• Proven ability to work collaboratively in a team environment.
• Strong organizational skills and attention to detail.
• Hands-on experience with AI-assisted development tools, such as GitHub Copilot and Claude Code.

Preferred Qualifications:

• Experience with Github runners and other CI/CD tools and platforms.
• Knowledge of security best practices in cloud environments.
• Experience with observability tools such as Prometheus, ELK and Grafana stacks.
• Certification in AWS or Kubernetes and experience with Backstage is a plus.
• Experience with kOps is a plus.
• Knowledge of Cilium CNI is a plus.
• Good networking knowledge.

We offer*:

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits

*not applicable for freelancers

We are building a modern bidding platform and looking for a  UI/UX Designer to join our team. You will play a key role in shaping the look and feel of our products  from redesigning the core bidding app (web + mobile) to improving the UI/UX of our internal tools. If you enjoy turning complex workflows into simple, elegant user experiences and want to have a real impact on a fast-growing product, we’d love to hear from you.

Responsibilities:

• Create new and update existing design for Web platform and Mobile applications
• Rework the UI/UX of internal applications
• Create clean, modern, and user-friendly interfaces
• Collaborate closely with developers and the product manager

Requirements:

• 4+ years of experience as a UI/UX Designer
• Strong portfolio showcasing previous work and design process
• Good English communication skills (Advanced/Proficiency)
• Ability to justify design decisions and suggest improvements
• Proficiency in Figma (main design tool)

What we offer:

• Fully remote work
• Competitive salary
• Challenging tasks in a high-load product environment
• Friendly team and fast decision-making without bureaucracy

When applying, please include your portfolio - we’d love to see your previous work and design approach.

We are looking for a Customer Care Specialist with experience in payments, fintech, or iGaming environments to support merchants and partners with payment-related inquiries and operational issues.

You will act as the primary point of contact for customers, working closely with the Payments, Risk, and Finance teams to investigate transactions, resolve payment issues, and ensure a smooth customer experience.

Responsibilities

• Provide daily support to merchants and partners via chat, email, Telegram, and other communication channels.
• Investigate payment-related issues, including declined, pending, or failed transactions.
• Analyze transaction statuses across internal payment gateway systems and provider platforms.
• Communicate with payment providers, banks, and partners to resolve transaction-related inquiries.
• Monitor payment performance and identify issues affecting approval rates.
• Assist merchants in understanding payment errors, statuses, and processing flows.
• Act as a liaison between merchants and payment providers to ensure timely issue resolution.
• Escalate complex cases to relevant internal teams when necessary.
• Maintain accurate records of investigations and resolutions.
• Contribute to process improvements and customer satisfaction initiatives.

 Requirements

• Experience in Customer Support, Customer Care, Payment Operations, Merchant Support, or a similar role.
• Background in payments, fintech, iGaming, e-commerce, or online payment processing.
• Understanding of payment transaction flows, card payments, and payment gateways.
• Strong analytical and problem-solving skills.
• Excellent communication skills in English (written and spoken).
• Ability to work with multiple systems and manage several cases simultaneously.
• Attention to detail and a customer-focused mindset.
• Ability to work independently and collaborate with cross-functional teams.

 Nice to Have

• Experience working with payment service providers (PSPs), acquiring banks, or payment gateways.
• Knowledge of fraud prevention, risk management, or chargeback processes.
• Experience using CRM, ticketing, or payment monitoring tools.

• Familiarity with iGaming payment operations.

   

Working Hours

• This role supports North American clients, so candidates should be comfortable working evening hours and collaborating across different time zones: 3:00/4:00 PM – 11:00/12:00 AM Kyiv time 

   

 What We Offer

• Opportunity to work in a fast-growing fintech/iGaming environment.
• International team and dynamic work culture.
• Professional growth and development opportunities.
• Exposure to modern payment technologies and global payment providers.
• Stable long-term cooperation.
• Supportive and collaborative team environment.
• 20 paid vacation days per year.
• 10 paid sick leave days per year.
• Competitive compensation package.
• Remote work opportunity.

Technology stack

Snowflake, Snowflake SQL, Snowflake databases, schemas, tables, views, materialized views, Snowflake stored procedures, Snowflake UDFs using Python and SQL, Airflow, Python, Azure SQL Database, MS SQL DB, T SQL, ETL, ELT, layered architecture, Medallion architecture, dimensional modeling

Project overview

This project is centered on developing a data lakehouse with Snowflake and Azure SQL, including design, pipeline development, and query optimization.

Position overview

We are looking for a Senior Snowflake Developer with strong experience in Snowflake platform engineering, Airflow, Python, and data warehouse development. You will contribute to building scalable data pipelines, designing warehouse structures, and improving data processing performance.

Responsibilities

• Develop Snowflake data platform solutions
• Build and optimize Snowflake databases, schemas, tables, views, and materialized views
• Create Snowflake stored procedures and UDFs using Python and SQL
• Develop and maintain ETL and ELT pipelines in Snowflake
• Work with Airflow to orchestrate data workflows
• Design and build data warehouse solutions
• Apply layered architecture and Medallion architecture principles
• Implement dimensional modeling for analytical data structures
• Create tables, views, stored procedures, functions, indexes, and partitions in Azure SQL Database and MS SQL DB
• Optimize database performance and tune complex queries
• Use analytical and window functions to support data processing
• Collaborate in English across data project activities

Requirements

• 7+ years of overall IT experience
• 5+ years of experience in data projects
• Experience with Snowflake data platform engineering
• Experience with Snowflake SQL
• Experience with Snowflake databases, schemas, tables, views, and materialized views
• Experience with Snowflake stored procedures and UDFs using Python and SQL
• Experience with Airflow
• Experience with Python
• Experience with Azure SQL Database, MS SQL DB, and T SQL
• Experience creating tables, views, stored procedures, functions, indexes, and partitions
• Experience with performance tuning and complex queries
• Experience using analytical and window functions
• Experience building data warehouses
• Experience with layered architecture and Medallion architecture
• Experience with dimensional modeling
• Good English

Nice to have

• Experience with DBT
• Experience with Snowpark
• Experience with Snowflake CLI
• Experience with Master Data Management design and integration
• Experience with data quality testing, validation, and reconciliation
• Experience writing technical documentation
• Investment banking or asset management domain knowledge
• Experience with Claude AI in SDLC

We are looking for an experienced Head of CRM, Retention & VIP in the iGaming / betting / casino industry to take full ownership of player lifecycle management, retention strategy, and VIP development.

The key objective of the role is to drive Retention, LTV, NGR and player value through CRM, lifecycle management, personalization, loyalty, and VIP strategies.
 

What you will do:

• Develop and own the overall CRM, Retention & VIP strategy across international markets.
• Drive key business metrics: Retention, LTV, NGR, ARPU, repeat deposits, churn and reactivation.
• Build and optimize the full player lifecycle: onboarding, activation, retention, loyalty, reactivation and VIP.
• Develop segmentation and personalization strategies based on player behavior and value.
• Own CRM communication across Email, Push, SMS, Messengers and In-App channels.
• Develop and optimize bonus, promotional and loyalty mechanics based on player segments and profitability.
• Build and develop the VIP direction, including VIP segmentation, player engagement, retention, loyalty and personalized offers.
• Define KPIs and performance standards for CRM / Retention and VIP teams.
• Lead, develop and scale the teams, including managers and team leads.
• Build a structured approach to A/B testing and CRM/Retention analytics.
• Evaluate campaign and player performance using NGR, LTV, ARPU, Retention, Churn, ROI and other key metrics.
• Work closely with Product, Analytics, Marketing, Bonus, Support and Payments teams.
• Lead CRM implementation and process automation initiatives.

What we expect from you:

• 3+ years of experience in CRM / Retention / Lifecycle Marketing within iGaming, including leadership experience.
• Strong hands-on experience with Casino and/or Sportsbook products.
• Proven experience building and scaling CRM / Retention strategies and teams.
• Experience with VIP / high-value player management or close collaboration with VIP teams.
• Strong understanding of player lifecycle, segmentation, personalization, loyalty and reactivation.
• Strong understanding of NGR, LTV, ARPU, Retention, Churn, Bonus Cost, ROI and player profitability.
• Experience with CRM platforms, ESPs, analytics and BI tools.
• Strong analytical and data-driven approach to decision-making.
• Experience managing teams and cross-functional projects.
• English — Upper-Intermediate.

What we offer:

• Full ownership of CRM, Retention and VIP directions.
• Direct impact on key business metrics and player value.
• Opportunity to develop and scale CRM and VIP teams.
• Lead CRM implementation, automation and retention analytics projects.
• Work across international markets including CIS, Africa, Asia and EU.
• Remote, full-time position in an international iGaming team.

As an HR Business Partner, you will be instrumental in aligning HR practices with business goals, working closely with Delivery engineering managers and other key stakeholders to implement a top-tier HR partnership approach. Your responsibilities will include leading HR initiatives that promote a high-performance culture, ensuring team members are engaged. Your responsibilities will include fostering a positive work environment, resolving personnel concerns, and acting as a regional HR expert in Ukraine  to personnel, managers and senior leadership. 

Skills and qualifications:

• 3+ years experience in an HR BP|People Partner role in international companies;
• 3+ years experience in the IT industry;
• Fluency in Ukrainian; English level of at least B2 is required
• Ability to solve moderate to complex problems; resourceful and takes initiative to seek internal and external resources;
• Proactive, resourceful, and solution-oriented with excellent problem-solving skills;
• Proven ability to deliver full-cycle HR projects;
• Excellent communication skills, including public speaking and organizing HR events;
• Familiarity with cross-functional, cross-cultural team dynamics;
• Experience managing sensitive and confidential information;

Key Responsibilities:

• Drive HR best practices to support performance and growth;
• Serve as a trusted advisor on HR-related matters;
• Lead HR projects, performance reviews, and engagement surveys;
• Build retention strategies and foster team collaboration;
• Promote company culture and employer branding efforts locally;
• Respond to organizational changes and personnel needs by creating effective solutions for complaints and requests;
• Build and maintain strong relationships with local HR networks;
• Support benefits processes in Ukraine.
• Monitor HR risks and proactively identify potential legal, operational, or people-related issues.