Jobs at Djinni

About us:

DICEUS is a product company focused on building innovative SaaS solutions for the global insurance and financial services markets. Our mission is to modernize how insurers, brokers, MGAs, and other financial players operate through intelligent underwriting, seamless policy management, and digital engagement platforms. With clients across Europe, the Middle East, and North America, we are redefining how the industry delivers value through technology.

About the project:

Are you passionate about Human Resources and eager to start your career in a dynamic and supportive environment? We have an exciting opportunity for you to grow and develop as part of our team. As an Intern HR Generalist, you will play your role in supporting our HR Department with various administrative tasks and initiatives. This role offers a fantastic opportunity to gain hands-on experience in all aspects of Human Resources while working closely with our professionals.

Responsibilities:

• Assist in managing onboarding and offboarding processes.
• Provide basic guidance to employees regarding HR policies, procedures, and compliance regulations in coordination with the HR Team.
• Support the use of HRMS to generate reports, track HR metrics, and maintain accurate employee records.
• Help organize the company’s training and development activities and support tracking and analysis of learning progress.
• Maintain HR documentation and files, ensuring confidentiality and accuracy.
• Support the organization of employee engagement activities and contribute to a positive working environment.
• Actively participate in daily culture-building initiatives, HR programs, and employee engagement efforts that strengthen our Company and support our Team.

Requirements:

• Strong interpersonal and communication skills, with the ability to interact effectively with individuals at all levels.
• Proactive mindset, willingness to learn, and ability to adapt in a fast-paced IT environment, flexibility and resilience.
• Excellent organizational skills and attention to detail.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Proficiency in Microsoft Office Suite.
• Bachelor’s degree in Human Resources, Business Administration, or a related field is preferred.
• English level B2 or higher — required for reading and communication in a professional environment.

We offer:

• Mentorship from senior HR specialists
• Access to corporate trainings
• Real projects in a dynamic IT company
• Friendly team and open culture
• A chance to enter the HR profession from scratch and grow into a Junior HR Generalist position after 12 months of internship
• After the first 3 months (Trainee Period), you’ll also get access to:
• Paid vacation (18 business days) and Statutory Holidays
• Paid sick leaves (10 business days)
• Non-paid days-off (10 business days)
• Professional growth and development opportunities
• Free English lessons

Bring your experience and join our driven team — we’re excited to meet talented professionals like you!

Industry: New Energy / International Customer Engagement

Callnovo is looking for a Ukrainian-English Customer Engagement Specialist to support an international new energy project.

This role focuses on professional customer communication, outbound calls, customer information collection, and follow-up support.

We are looking for someone who enjoys communicating with people, conducting structured conversations, and helping identify customer needs.

Key Responsibilities

• Conduct outbound calls with Ukrainian-speaking customers/prospects using provided contact information and guidelines.
• Communicate professionally in Ukrainian and English.
• Conduct structured questionnaires to understand customer needs and collect relevant information.
• Identify potential customer interests and provide accurate follow-up guidance.
• Record call outcomes and update customer information in CRM or reporting tools.
• Follow up with interested contacts and maintain accurate communication records.
• Support the project team with customer feedback and status updates.

Requirements

• Fluent Ukrainian communication skills (native or near-native level).
• Good English communication skills.
• Comfortable communicating with customers over the phone.
• Professional communication style with a clear speaking voice.
• Responsible, organized, and able to follow processes independently.
• Stable internet connection and suitable remote working environment.

Preferred Qualifications

• Previous experience in:
  • Customer Service
  • Call Center
  • Telemarketing
  • Lead Generation
  • Market Research
  • Sales Support
  • Appointment Setting
• Experience working with CRM systems or customer databases.
• Previous remote work experience.

Working Conditions

• Fully remote position.
• Independent contractor opportunity.
• Long-term cooperation with an international company.
• Training and project guidance provided.
• Opportunity to work with global customers in the new energy industry.

If you are a Ukrainian-speaking professional with strong communication skills and enjoy customer interaction, we welcome your application.

About us:
 

BetterMe — a global wellness ecosystem empowering millions to become better — physically, mentally, and emotionally. We build what makes people better and keep challenging ourselves to inspire others.

Your impact:
 

• Primarily work with Marketing team and help to make correct data-informed decisions;
• Automate the management and monitoring of marketing platforms (e.g., campaign status tracking, performance monitoring, budget control, anomaly detection);
• Build scripts and tools to interact with ad platform APIs, streamline routine tasks;
• Create AI-assisted workflows using LLM APIs;
• Develop and support dashboards and reports that provide transparency into campaign performance and business KPIs;
• Contribute to our internal BetterBI system, consolidating marketing, financial, and product data.
• Help design a scalable and maintainable analytics infrastructure and improve internal data workflows.

About you:
 

• 2+ years of experience as a Data Analyst in a product-oriented company;
• Analytical mindset; ability to structure information and dive deeper when it is needed;
• Full proficiency in SQL and Excel;
• Hands-on experience with BI tools and data visualization (e.g., Tableau);
• Confident Python skills for data manipulation and scripting;
• Strong English written/verbal communication skills.
• Practical experience using ChatGPT, Gemini, or other LLM APIs, with a good grasp of prompt engineering to solve business tasks
   

Will be a plus:
 

• Experience working with product analytics platforms (Amplitude, Firebase, AppsFlyer, etc.);
• Understanding of A/B testing methodologies and experimentation frameworks;
• Experience working with digital marketing platforms (e.g., Meta Ads, Google Ads, TikTok Ads) via APIs.

What you get at BetterMe:
 

A mission that inspires. Every line of code, every design, every idea helps millions of people become healthier and more confident.
Trust without micromanagement. You manage your time and make decisions independently. We value outcomes, not online hours.
Growth opportunities. 90% of our leads have grown within the company. There’s space for initiative, new responsibilities, and real career upgrades.
Flexible work format. Choose what works best for you — office, remote, or hybrid.
Wellness in practice. Offline: workouts with professional trainers in our corporate gym, massage, corporate lunches, sports, and team activities — everything you need to recharge and reset together. Online: regular online workouts, partner discounts, and free access to our products.
Health insurance & corporate doctor.
Open communication. Transparency across teams, honest feedback, and support for initiatives are part of our everyday culture.
Support for sports events. We cover entry fees and encourage the team to compete and participate together.
Modern equipment. We provide new hardware and everything you need for productive work.
Legal & finance support. Experienced lawyers and financial specialists are always there to help — from documents to personal consultations.
An ambitious environment that gets recognized. Over the past two years, the BetterMe team has doubled in size, and we were named among Forbes’ Top 10 Best Places to Work in 2026.

Find more about us on social media platforms: Instagram, LinkedIn.

We are looking for a talented Middle (Middle+) 2D Artist to create high-quality game-ready artwork and bring visual concepts to life.

In this role, you will work with AI-powered art generation tools and transform generated assets into polished, production-quality illustrations. You will collaborate closely with the art team to create visually compelling content while ensuring consistency with the project's artistic vision and technical requirements.
 

Requirements

• Strong artistic skills with a solid understanding of composition, color theory, lighting, perspective, and human anatomy.
• Excellent proficiency in Adobe Photoshop.
• Experience working with AI-powered image generation tools.
• Ability to transform AI-generated images into high-quality, production-ready artwork.
• Ability to work in a variety of artistic styles.
• Experience preparing 2D assets for game production pipelines.
   

Nice to Have

• Experience with Blender.
• Experience creating and editing vector graphics.
• Previous experience in the igaming industry.
• A portfolio demonstrating high-quality illustrations or game art.
   

What We Offer

• Competitive compensation.
• Paid sick leaves.
• Paid vacation time.
• Flexible working hours to support work-life balance.
• Remote work.
• Professional growth and development opportunities.
   

If you're a talented 2D Artist with strong artistic skills, a passion for creating high-quality game art, and experience combining AI tools with traditional workflows, we'd love to have you on board as we continue building engaging gaming experiences.

We are looking for a detail-oriented and highly responsible VIP Quality Control Manager to ensure exceptional service quality for our VIP Support Team. Your mission is to maintain the highest standards of communication, accuracy, and consistency, ensuring that every VIP player receives a world-class support experience.

The ideal candidate has a strong analytical mindset, excellent communication skills, deep understanding of quality assurance principles, and the ability to provide constructive, clear, and actionable feedback.

HOW YOU WILL MAKE AN IMPACT

1. Quality Evaluation

• Review and evaluate VIP Support interactions across all channels (chat, email, calls).
• Ensure accuracy, professionalism, and empathy in communication with high-value players.
• Score interactions based on internal QC standards and quality rubrics.

2. Feedback & Coaching

• Prepare detailed feedback for VIP Support Agents to help them improve communication, accuracy, and efficiency.
• Conduct brief coaching sessions when needed, focusing on service quality and best practices.

3. VIP Standards Control

• Ensure that all VIP communication meets the highest company standards and supports strong player relationships.
• Identify deviations and propose corrective actions to preserve the premium level of service.

4. Insights & Process Improvements

• Analyze recurring issues and service gaps within VIP Support.
• Propose improvements to scripts, workflows, guidelines, and processes that elevate service quality.

5. Dispute Handling

• Review disputes between agents and QC team members.
• Ensure fair, unbiased, and well-documented resolutions.

6. Reporting & Analytics

• Prepare weekly and monthly quality reports with insights and recommendations.
• Track accuracy trends, recurring mistakes, communication patterns, and success points.

7. Collaboration

• Work closely with the VIP Team Leads, QC Team Leads, and L&D to align on standards and share insights.
• Support improvements in coaching frameworks and training programs.
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1.5+ years of experience in Quality Control, Customer Support QA, VIP support, or a related role.
• Strong understanding of VIP player expectations, communication style, and service standards.
• Excellent analytical skills and attention to detail.
• Strong written communication and feedback-giving skills.
• Experience with QA tools, scorecards, and reporting dashboards.
• Ability to stay objective and make fair, data-driven decisions.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

VitaUp is building a category-leading supplements brand across Amazon US & EU.

We compete in one of the most complex and competitive categories on Amazon — health & wellness — alongside brands like NOW, Pure Encapsulations, and Nature Made. We already have proven products, strong unit economics, and an established operational foundation. Our next stage is aggressive scaling.

We are looking for a Head of Amazon Growth — a commercially-minded operator, strategist, and leader who understands how to scale Amazon businesses in highly competitive supplement categories.

This role is closer to running a business unit than managing a marketplace account.

You will own Amazon growth end-to-end: category strategy, product launches, profitability, team leadership, operational scalability, and performance execution across US & EU marketplaces.

We are not looking for a coordinator or task manager. We are looking for someone who thinks like an owner, moves fast, understands the numbers behind growth, and knows how to build scalable systems and high-performing teams.

What You Will Own

You will be fully accountable for Amazon business performance:

• revenue growth
• profitability
• launch performance
• operational scalability
• market expansion

• category positioning

   

You will define how products compete, scale, and win within the health & supplements category.

Your responsibilities will include:

• Building and executing Amazon growth strategy across US & EU marketplaces
• Leading end-to-end product launches from market opportunity analysis to post-launch scaling
• Driving performance through data, experimentation, and operational excellence
• Owning P&L decisions and balancing aggressive growth with profitability
• Identifying new growth levers, category opportunities, and expansion potential
• Building scalable processes and operational infrastructure for long-term growth
• Managing forecasting, inventory planning, and supply coordination around growth cycles
• Leading and scaling a cross-functional Amazon team across PPC, design, content, analytics, influencer and affiliate functions
• Creating accountability systems, workflows, and performance standards across the team
• Working directly with founders on strategic growth decisions and long-term scaling initiatives

What We Are Looking For

Proven Amazon Scaling Experience

- You have 5+ years of hands-on Amazon experience with a strong track record of scaling brands or product portfolios.

- You have personally driven products from launch to significant monthly revenue and can clearly explain:

• what you scaled
• how you scaled it
• which levers created growth

• what challenges you solved

   

We are looking for operators, not coordinators.

Supplements / Health Category Expertise

You deeply understand:

• dietary supplements
• wellness products
• customer psychology in health categories
• competitive dynamics

• compliance-sensitive product positioning

   

Experience in supplements, nutraceuticals, wellness, sports nutrition, or adjacent regulated categories is highly preferred.

Strong Commercial & Analytical Thinking

You think like a business owner. You understand:

• profitability
• contribution margin
• TACOS / ACOS
• LTV
• inventory economics
• ranking mechanics
• conversion optimization
• launch velocity

• category strategy

   

You make decisions based on data, not assumptions.

Leadership & Team Management

• You have experience leading and developing cross-functional teams in fast-scaling environments.

• Ideally, you have managed teams of 10+ people across multiple business functions while remaining hands-on and operationally involved.

   

Ownership Mentality

• You are highly autonomous and proactive.
• You do not wait for instructions.
  You identify problems early, make decisions quickly, and create structure where needed.
• You are comfortable operating in high-growth environments where priorities evolve fast.

Compliance & Marketplace Understanding

You understand Amazon policies and the complexity of operating in regulated health categories.

Knowledge of:

• FDA/FTC compliance
• Amazon content policies
• supplement claims

• account health & compliance risks
  is a strong plus.

   

Tools & Platforms 

You are comfortable working with:

• Seller Central
• Brand Analytics
• Helium10
• DataDive
• Sellerboard
• Amazon PPC ecosystems

• analytics and forecasting tools

   

What We Offer

• A key leadership role with direct influence on company growth and expansion strategy
• Full ownership over Amazon US & EU performance
• The opportunity to build and scale a high-growth supplement brand in a highly competitive category
• Direct collaboration with founders and visibility into strategic business decisions
• Freedom to build systems, processes, and scalable growth infrastructure
• Strong existing operational foundation and proven products already performing on the market
• Remote-first work environment with flexibility and high autonomy
• Competitive USD-based compensation with performance-driven upside

If you think like an owner, operate with data, and know how to scale Amazon brands in competitive health categories — we would love to speak with you.

Please send your CV along with examples of brands, listings, or Amazon businesses you have helped scale.

As a Junior Marketing Manager, you'll support our marketing department in executing campaigns, creating compelling content, and analyzing market trends. This role is perfect for someone who wants to start a marketing career in the technology industry and grow with us.

Devico is an IT outsourcing company that for over 16 years has been building digital experiences which drive customer engagement, a time-to-market advantage and revenue acceleration.

This is for you if you have:

• Work experience of 1 year or more in a similar position (B2B — will be an advantage);
• English at Upper-Intermediate level and above (written);
• Such qualities as creativity and initiative, proactivity, willingness to propose and discuss ideas;
• Good copywriting skills;
• Strong attention to detail and the ability to manage multiple tasks simultaneously;
• Ability to analyze data and draw conclusions to improve marketing strategies;
• Ability to work both independently and collaboratively within a team.

What you will do:

• Conduct market research and competitor analysis to identify trends and opportunities for business growth;
• Assist in the development and implementation of marketing strategies and campaigns;
• Help manage and maintain the company's online presence on social media, including content creation, scheduling posts, and engaging with the online community;
• Support the creation of marketing materials, including brochures, presentations, and website content, ensuring they align with the company's brand guidelines;
• Monitor and analyze marketing campaign performance metrics, providing regular reports and insights to the marketing team;
• Provide administrative support to the marketing team as needed.

Will be an advantage:

• Experience with SEO, Google Analytics, SMM and targeted advertising;
• Knowledge of graphic editors (Canva, Figma);
• You can work with basic editing programs and related services, Google Docs.

We offer:

• Remote work;
• Flexible schedule and ability to manage your working hours;
• Competitive salary;
• Working in a team of skilled and experienced specialists;
• Professional development opportunities.

We a fast-growing product company in the iGaming industry, is looking for a proactive and customer-oriented VIP Manager to join their team.
 

In this role, you will be responsible for building long-term relationships with high-value players, delivering an exceptional customer experience, and driving customer loyalty through personalized communication and retention strategies. You will play a key role in ensuring VIP players receive premium support and tailored solutions that maximize their engagement and lifetime value.
 

Responsibilities

• Manage a portfolio of VIP players and build strong, long-term relationships.
• Provide exceptional customer support through chat, email, and messengers.
• Monitor player activity and identify opportunities to improve engagement and retention.
• Develop personalized offers, promotions, and loyalty campaigns based on player preferences.
• Reactivate inactive VIP players through tailored communication.
• Handle escalations and resolve customer issues promptly and professionally.
• Work closely with CRM, Payments, Customer Support, Fraud, and Marketing teams.
• Maintain accurate records of customer interactions in the CRM system.
• Analyze VIP player behavior and provide insights to optimize retention strategies.
   

Requirements

• 1+ year of experience in VIP Management, Customer Success, Account Management, Customer Support, or Retention within iGaming.
• Excellent communication and interpersonal skills.
• Advanced English (B2–C1); additional languages are a strong advantage.
• Strong customer-centric mindset and problem-solving skills.
• Ability to build trust and maintain long-term client relationships.
• Experience working with CRM systems.
• Ability to multitask in a fast-paced environment.
• Analytical thinking and attention to detail.

We're looking for an expert to help audit and implement GDPR-compliant cookie consent solutions across several client projects.

Key skills:
-React & Next.js
-Google Tag Manager (GTM)
-Google Consent Mode v2
-Cookie consent / CMP implementation (Cookiebot, OneTrust, Usercentrics, etc.)
-GDPR & ePrivacy compliance
GA4, Meta Pixel, LinkedIn Insight Tag
-Experience identifying and fixing tracking/data leakage before user consent

Project-based / Freelance with potential for ongoing collaboration.

Our team is made up of professionals who know how to achieve great results and love challenges. We are currently actively looking for an SMM manager or content creator to join our team to achieve better results together. Together we can bring the funniest ideas to life!

Responsibilities

• Manage and grow our social media channels: posting, replies, comments, direct messages, and engagement.
• Create and adapt content for social media, community updates, announcements, FAQs, and user communication.
• Manage and monitor key community and reputation platforms, including Discord, Reddit, forums, review websites, groups, and other relevant online spaces.
• Participate in relevant discussions naturally and professionally, without spammy promotion.
• Monitor reviews, ratings, mentions, comments, user feedback, complaints, and common questions.
• Find new relevant platforms and communities where our target audience is active.
• Share clear feedback summaries with marketing, product, support, and compliance teams.

• Help keep all public communication accurate, brand-safe, and aligned with US Sweepstakes Casino guidelines.

   

Requirements

• Experience in community management, social media, crowd marketing, ORM, or a similar role at least 3 years.
• Strong written English and ability to communicate clearly with a US audience.
• Experience with social media, online communities, review platforms, forums, Discord, and Reddit.
• Ability to create content independently: posts, replies, updates, community messages, and basic visuals.
• Strong skills in using AI tools and different digital tools for content creation, research, monitoring, automation, and task organization.
• Understanding of how to communicate naturally in communities without aggressive promotion.
• Ability to monitor many channels, prioritize tasks, and work independently.
• Interest in Sweepstakes Casino, social casino, iGaming.

• Good judgment, attention to detail, and ability to follow brand and compliance guidelines.

   

Nice to Have

• Experience with Sweepstakes Casino, social casino, iGaming, or affiliate projects.
• Experience creating visual content with AI tools or design tools.
• Experience with social listening, review monitoring, or reputation management tools.
• Basic understanding of responsible gaming and compliance-sensitive communication.

Knowledge in:

• Qt/QML development
• C++
• Embedded Linux
• Git workflows
• C++ unit testing
• Development of embedded HMI applications
• Relevant experience in embedded software development (minimum 2 years)
  
  We offer:

- cooperation with a stable company with well-established processes and a positive atmosphere;

- experience in project management of different levels of complexity, methodology, and approaches;

- flexible schedule: Mon-Fri (8 hours a day);

- 18 days of paid vacation; 15 days sick leave

- a decent level of remuneration with regular reviews of the results of cooperation;

- corporate library for self-development;

- extensive loyalty program.

ZentixSoft is looking for a UI/UX Designer (Outstaff) 🎨
 

At ZentixSoft, we follow the "People over processes" principle. We are looking for an experienced UI/UX Designer to join a gambling project. We’re seeking a designer with a strong portfolio showcasing gambling/iGaming products and a solid understanding of designing engaging, user-focused interfaces within this domain.
 

The Engagement Model: This is an Outstaffing role.
 

Project Details:
📍 Remote (Ukraine or Eastern Europe preferred due to timezone preferences).
⏳ Full-time long-term cooperation.
🚀 Start: ASAP.
 

Our Expectations:

🔹 Strong UI/UX design skills with a portfolio demonstrating experience in gambling/iGaming projects.
🔹 Advanced Figma expertise.
🔹 Experience creating intuitive, user-centered interfaces.
🔹 Ability to collaborate closely with developers and work within Agile workflows.
🔹 English level B2+ (Upper-Intermediate) for independent communication with international stakeholders.
 

Why ZentixSoft?

💸 Growth Path: A clear, predictable transition from a flexible part-time trial month to a stable, long-term full-time workload.

⚖️ Balance: Smooth collaboration with zero micromanagement — your design ownership is highly respected.

🦾 Impact: A remote-first environment where your work contributes directly to the development of international digital products.

We are expanding our Business Analysis team and are looking for a Business Analyst with  eCommerce expertise who wants to move beyond execution and operate closer to business, architecture, and delivery decisions.
 

🔑 What You Will Do:

• Lead discovery from initial client conversations to solution direction
• Translate business needs into scalable commerce solutions together with architects and delivery teams
• Identify opportunities to improve platforms, integrations, and customer journeys
• Support pre-sales through discovery workshops, scoping, and solution alignment
• Partner with Sales, Delivery, and Account teams to connect business value with execution
• Mentor Business Analysts and help evolve BA standards and practices
• Act as a trusted advisor helping clients make confident product and technology decisions

🧩 What We Expect:

• 3+ years of experience in Business Analysis, Product Discovery, or IT consulting
• Strong background in eCommerce and digital platforms
• Deep understanding of Shopify and/or Magento architectures and ecosystems
• Experience with integrations (ERP, PIM, CRM, payments, fulfillment systems)
• Understanding of performance optimization, data flows, and headless/composable approaches
• Experience supporting or participating in pre-sales engagements
• Ability to run discovery interviews and workshops with stakeholders
• Skill in structuring ambiguous inputs into clear roadmaps and solution directions
• Ability to explain technical decisions in terms of business value
• Experience in service-based environments where delivery and client impact both matter
• Advanced English (spoken and written)

Наш клієнт, Jugabet —  бренд і ігрова платформа, доступна для гравців у Латинській Америці. Завдяки сильному регіональному фокусу та локалізованим стратегіям, Jugabet швидко стає ключовим гравцем на ринку.

Ідеально для тих, хто прагне:

• Планувати та запускати CRM-кампанії у вертикалях Casino та Sportsbook (email, SMS, push-сповіщення тощо);
• Керувати промокалендарями, включаючи бонусні кампанії, free bets, турніри, механіки гейміфікації та сезонні пропозиції;
• Підтримувати повний цикл взаємодії з гравцем: активація після залучення, утримання та реактивація;
• Створювати та підтримувати просунуті стратегії сегментації клієнтів на основі поведінкових і транзакційних даних (активність у казино, бетинг-поведінка, депозитні патерни);
• Розробляти та проводити A/B-тести для оптимізації показників залучення, конверсії та утримання;
• Щоденно моніторити ефективність кампаній і регулярно проводити аудит CRM-активностей;
• Відстежувати та аналізувати ключові CRM KPI (вплив на GGR, retention, ARPU, engagement metrics);
• Готувати звіти та надавати практичні рекомендації для покращення CRM-ефективності в обох вертикалях;
• Обробляти та пріоритизувати запити від внутрішніх стейкхолдерів;
• Тісно співпрацювати з Product-командами під час запуску нових GEO та впровадження нових функцій;
• Формулювати вимоги до CRM-покращень та вдосконалювати існуючі процеси;
• Працювати з CRM-автоматизацією (Optimove, Smartico, Customer.io або аналогічні інструменти);
• Брати на себе відповідальність за CRM-процеси, поєднуючи hands-on виконання із перспективою переходу на Lead-рівень, оскільки CRM-команда наразі формується.

Досвід, який стане твоєю перевагою:

• 3+ роки практичного досвіду в CRM у сфері iGaming (Casino та Sportsbook);
• Глибоке розуміння бонусних механік, логіки free bets, воронок життєвого циклу гравця та стратегій залучення;
• Підтверджений досвід у сегментації та персоналізованих комунікаціях;
• Практичний досвід роботи з CRM-платформами автоматизації (Optimove, Smartico, Customer.io або аналогічні);
• Сильні аналітичні навички та вміння отримувати практичні інсайти з великих масивів даних;
• Англійська Upper-Intermediate (B2+) — впевнене усне та письмове спілкування для щоденної роботи в міжнародному середовищі.

Ми цінуємо:

• Високу уважність до деталей та орієнтацію на якість кампаній;
• Аналітичне мислення та data-driven підхід до прийняття рішень;
• Відмінні навички організації, тайм-менеджменту та пріоритизації;
• Проактивність та здатність ефективно працювати у швидкому темпі;
• Інтерес до розвитку клієнтського залучення у різних індустріях та бізнес-напрямах.

Наші клієнти пропонують конкурентні переваги для підтримки вашого професійного та особистого зростання, зокрема:

• Орієнтація на здоров’я та добробут;
• Медичне страхування;
• Можливості для кар’єрного зростання;
• Пакет бенефітів (відшкодування витрат на спортзал, стоматологічні та психологічні послуги тощо);
• Бонусну систему на основі OKR;
• Динамічне робоче середовище.

Долучайся — і нехай твоя історія зростання розпочнеться.

English version:

Our client, Jugabet, is a brand and gaming platform accessible to players in Latin America. With a strong regional focus and localized strategies, Jugabet is quickly becoming a key player in the market.

Perfect for those who aim to:

• Plan and execute CRM campaigns across Casino and Sportsbook verticals (email, SMS, push notifications, etc.);
• Manage promotional calendars including bonus campaigns, free bets, tournaments, gamification mechanics, and seasonal offers;
• Support full player lifecycle activities (acquisition activation, retention, reactivation);
• Build and maintain advanced customer segmentation strategies based on behavioral and transactional data (casino activity, betting behavior, deposit patterns);
• Design and execute A/B tests to optimize engagement, conversion, and retention metrics;
• Monitor daily campaign performance and conduct regular auditing of CRM activities;
• Track and analyze key CRM KPIs (GGR impact, retention, ARPU, engagement metrics);
• Generate reports and provide actionable insights to improve CRM performance across both verticals;
• Process and prioritize requests from internal stakeholders;
• Collaborate closely with Product teams during new GEO launches and feature rollouts;
• Formulate requirements for CRM enhancements and refine existing processes;
• Work hands-on with CRM automation tools (Optimove, Smartico, Customer.io or similar);

• Take ownership of CRM processes and combine hands-on execution with future leadership scope, as the CRM team is currently being built, with a planned grade review to Lead level.

   

Experience you’ll need to bring:

• 3+ years of hands-on CRM experience in the iGaming industry (Casino and Sportsbook);
• Strong understanding of bonus mechanics, free bet logic, player lifecycle funnels, and engagement strategies;
• Proven experience in segmentation and personalized communication strategies;
• Practical experience with CRM automation platforms (Optimove, Smartico, Customer.io, or similar);
• Strong analytical skills with the ability to extract actionable insights from large datasets;
• Upper-Intermediate English (B2+) — confident spoken and written communication for day-to-day collaboration in an international environment.
•  

It's a perfect match if you have those personal features:

• Strong attention to detail and commitment to delivering high-quality campaigns;
• Analytical mindset with a data-driven approach to decision-making;
• Excellent organizational, time management, and prioritization skills;
• Proactive attitude and ability to thrive in a fast-paced environment;

• Passion for improving customer engagement across diverse industries and business domains.

   

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;
• Global Medical Coverage;
• Growth Opportunities;
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
• Performance-Driven Rewards;
• Dynamic Work Environment.

Senior Business Analyst

About

Good software should make complicated things feel simple. 

That's what we do at ClassOwl: we take the everyday chaos of running a school and turn it into one clean platform that teachers, students, parents and admins actually love. Now we need a Business Analyst who sees a tangled process and wants to bring order to it.

We encourage you to apply if you are an agile, smart, proactive, and intellectually curious person who loves building complex systems while keeping them inherently simple.

You will work with our Business stakeholders and customers, collecting and refining requirements while still being able to make decisions independently. You will collaborate fluently in German and in English, and derive correct insights into user behavior.

Requirements

• At least 4 years in a Business Analyst role
• Extensive theoretical and working knowledge of BA methodologies and tools
• Be able to write very well-structured and detailed user stories in the rule-oriented format
• Possess strong interpersonal skills and comprehensive experience working in a team with a complex stakeholder structure
• Experience creating well-organized documentation and diagramming complex flows
• Familiarity with Relational Databases to be able to understand complex data structures and identify necessary changes
• Bachelor’s degree; Master’s degree preferred
• Experience supporting a diverse set of customers or stakeholders simultaneously
• Ability to use AI tools to work faster, without compromising the quality of requirements
• Fluent German; English

Would Be a Plus

• Experience as a Business Analyst in the Education domain is an advantage
• Familiarity with Mobile platforms

What Will You Do

• Proactively work with stakeholders to identify business, solution (functional, non-functional), transition requirements, and business rules
• Analyze the current state (As-Is) as well as impact analysis (To-Be) and identify gaps
• Based on the analysis, be able to come up and suggest different approaches to business decisions
• Thoroughly polish user stories to cover every little detail to minimize product defects
• Prepare or modify existing BPMN diagrams to supplement user stories, specifications, and change requests
• Prepare user stories / change requests, work with the Engineering team and Designer during the delivery process to clarify the goal, requirements, corner-case scenarios, relevant test cases, etc.
• Bring structure and clarity to an existing backlog; and document implemented features