Jobs at Djinni

About the role 

TechMagic is launching a new venture builder direction focused on creating and scaling B2B SaaS products. We use our own products in our day-to-day work, which gives us a unique perspective on what it means to build software that actually solves real problems.

We're looking for our first Head of Product & Growth who will fully own our products - its strategy, growth, and business outcome. You are someone who thinks and acts like a founder - testing hypotheses, iterating fast, making data-driven decisions, and owning the outcome.

What You'll Own

Product & Market

• Deep understanding of your market: competitors, niches, customer signals
• ICP definition, JTBD frameworks, product-market fit hypotheses
• Roadmap influence: feature proposals based on market insights
• Decision-making: launch, pivot, or kill a direction

• Day-to-day collaboration with the dev team: writing specs, prioritizing backlog, reviewing builds, unblocking delivery

   

Positioning & Marketing

• Messaging, value proposition, and landing page narrative for your product
• Go-to-market strategy for new features and pricing experiments
• Hands-on execution of customer acquisition: running and optimizing paid and organic channels using AI-powered marketing tools

• Building and iterating on landing pages, onboarding flows, marketing campaigns, and conversion assets - independently, with a modern AI stack.

   

Growth & Monetization

• Full ownership of MRR, conversion, retention, and churn
• North-star metrics definition and funnel hypotheses

• Experimentation loops: test → data → decision → scale

   

Budget & Resources

• Autonomous management of ad budgets within approved limits
• Preparation of investment proposals for the Board of Directors

Who We're Looking For

We're open to four candidate profiles:

• Marketer / Product Manager - strong marketing foundation with product management experience
• Product Manager / Marketer - product thinking with a solid go-to-market skillset
• Product Marketing Lead/Head - experience launching and driving products with full ownership of results
• Former Founder - experience launching a product, comfortable operating within a structured environment

What matters most: entrepreneurial mindset, ability to iterate fast, and readiness to own results. This is a business ownership role, not a task execution role.

Requirements

• Experience in product management and product marketing for digital or SaaS products, or a proven track record of independently launching and growing a product or business line - from hypothesis to outcome
• Entrepreneurial mindset: ability to move fast under uncertainty
• Hands-on experience with growth metrics: activation, conversion, retention, MRR
• Ability to run structured experiments and draw actionable conclusions from data
• High autonomy - comfortable operating without top-down instructions
• AI-first approach: active use of AI tools to improve speed and quality of work
• English - Upper-Intermediate or higher (strong B2+)

Why This Role Stands Out

• You will act as the CEO of a product
• Direct collaboration with the Board of Directors and participation in quarterly product reviews
• You get equity - if the products grow, you grow with them
• Opportunity to act as CEO across multiple products as the portfolio grows

A real entrepreneurial role within a structured environment: decision-making freedom backed by a strong development team

You should be confident in both Product management and Product marketing, as you will handle both hands-on, without a dedicated marketing team behind you.

*Some elements of our recruitment process are supported by AI tools, while all candidate evaluations remain the responsibility of our recruitment team

We are looking for an experienced HR BP to join our HR team. 

In this role, you’ll support a unit comprising 140 employees and 23 Leads. Your primary mission will be to empower the management and leadership team, helping them thrive and excel by driving employee engagement, fostering leadership development, and aligning HR strategies with business goals. Your team includes team leaders with diverse experience levels - some are new to their roles, while others are seasoned professionals seeking a trusted HR partner to guide and collaborate with.
 

Please note we consider only candidates from Lviv!
 

What about the company?

We are a growing organisation of 400+ great magical people in the company. 

Our team operates from two offices in Lviv and Kyiv, where we frequently come together for in-person collaboration and connection.

Honesty, focus on results and optimism are essential for our daily life in the company. We believe our colleagues are mature and professional, capable of making decisions independently and taking responsibility for their actions. We care about our people, their continuous growth, and the country we live in. We maintain a human-centred approach in all interactions and are always ready to lend a helping hand.

If you’re passionate about HR, thrive in dynamic environments, and want to contribute to our growth, we’d love to hear from you!
 

Requirements

• 4-5 years of experience in an HR role
• Day-to-day working experience with Delivery Managers, PM and Team Leads
• Solid knowledge of people management & business processes
• Strong business orientation with a deep understanding of market dynamics and trends.
• Comprehensive understanding of all HR functions and industry best practices
• Excellent communication and interpersonal skills, with the ability to influence, partner with, and advise leadership teams
• Strong problem-solving abilities, a proactive mindset
• Able to multitask, prioritize, and manage time efficiently
• Upper-Intermediate or higher level of English
   

Responsibilities

• Partnering closely with the leadership team (Delivery Directors, Delivery Managers, PMs and Team Leads) to drive organizational success
• Еnsuring our managers and leads master best practices in people management. Provide HR guidance and consult with managers on people-related matters
• Proactively identifying of problems and risks in your business unit, collaborate with the management team to find effective solutions and mitigate risks
• New leads & managers onboarding, ensuring they are equipped for success in their roles
• Resolving complex employee relations issues (counteroffers, dismissals, conflicts)
• Planning the PDP process and feedback sessions in your business unit 
• Analyzing and evaluating HR metrics
• Manage benefits compensations in your business unit 
• Communication of new policies and changes within the company, ensuring their implementation in the teams
• Collecting training needs (for teams and managers - on an ongoing basis), creating requests for the LnD team 
• Succession planning

The role's primary focus is working with managers rather than all employees. Meetings with employees are conducted at their request or the lead's request in critical situations.
 

Work Schedule

Full-time working days, flexible hours, and hybrid for the candidates from Lviv are available
 

Interview stages

1. Screen with a recruiter (up to 45 minutes).

2. First interview with our HR Director

3. Final interview with Delivery manager and Lead HR BP

*Some elements of our recruitment process are supported by AI tools, while all candidate evaluations remain the responsibility of our recruitment team

We are seeking a structured and proactive Client Engagement Manager to serve as a vital support pillar for our pre-sales operations and customer engagement workflows.

In this role, you will manage pre-sale workstreams, coordinate cross-functional teams, and ensure every prospect receives a high-quality, professional, and well-organized discovery experience. Your primary goal is to ensure that every engagement follows a clear, structured process from initial contact to final proposal.
 

Key Responsibilities:

• Customer Engagement Scoring and Prioritization: Evaluate inbound opportunities using established criteria to ensure optimal resource allocation.
• Process Governance and Compliance: Ensure that pre-sales and discovery processes are strictly followed across the entire team.
• Information Management: Create and maintain structured shared folders for all engagement files, ensuring clear version control and easy access for all stakeholders.
• Pre-Sales Team Coordination: Act as the central point for pre-sales activities by scheduling meetings, coordinating between technical and sales teams, and tracking deliverables to ensure deadlines are met.
• Risk Identification and Escalation: Identify potential customer, commercial, or technical risks early in the pre-sales phase and escalate them to the Lead with clear context.
• Presentation and Proposal Development: Prepare clear, client-ready presentations and proposals while maintaining consistent branding, messaging, and formatting.
• Quote and Commercial Support: Assist in preparing quotes, verifying commercial assumptions, and ensuring financial accuracy within proposals.
   

Requirements:

• Minimum 2+ years of experience in IT services delivery or project management.
• Previous experience as a Business Analyst (BA), Project Manager (PM), or Engagement Manager.
• Strong understanding of IT services delivery models and outsourcing engagement structures.
• Proficient in business English (written and verbal) with excellent professional communication skills.
• Superior organizational abilities and project management expertise.
• Analytical mindset with the ability to assess client needs and identify appropriate solutions.
• Proactive problem-solving skills with a focus on risk management.
   

Will be a plus:

• Background in Sales or Business Development.
• Hands-on experience with project management tools and CRM systems.
• Experience managing and preparing formal proposals (RFPs, estimates, high-level presentations).
• Familiarity with specialized proposal and presentation software.
   

Stages:
1. Call with Recruiter
2. Technical Interview

3. Final Interview with Co-founder

*Some elements of our recruitment process are supported by AI tools, while all candidate evaluations remain the responsibility of our recruitment team

Arounda is a design & development partner for enterprise platform modernization. Founded in 2016, we’re a multidisciplinary team of product designers, UX strategists, and front-end engineers.

Over the past 10 years, we've delivered 500+ platform initiatives for enterprises, SMEs, and Fortune 500 companies, including WordPress, Chalhoub Group, Greif, Player's Health, Myso Finance, and others.

We are looking for a skilled Content Writer to support our inbound marketing efforts and create high-quality content for an international B2B audience.

This is a freelance, project-based collaboration. There are no fixed working hours or a set weekly schedule — we focus on the quality and timely delivery of completed materials.

The expected workload is approximately 2–5 articles per month. Payment is made per completed article and discussed individually depending on the topic, format, scope, and complexity of the task.

What you will do:

• Plan and be responsible for the timely publication of inbound content, including blog articles and case studies.
• Write blog articles for an international B2B audience.
• Work with topics related to UX/UI design, product design, web design, SaaS, FinTech, EdTech, AI, HealthTech, and B2B software.
  Create and update case studies based on project materials, team expertise, and real project results.
• Adapt topics and content formats to different stages of the LLM funnel, including blog articles, case study pages, short announcements, FAQ sections, and expert snippets.
• Work with SEO briefs for blog articles, including search intent, keywords, headings, FAQs, and internal linking.
• Find the right balance between SEO requirements, keywords, and content readability.

What we are looking for:

• 2+ years of experience in content writing or copywriting.
• Proven experience writing B2B content.
• Experience using CMS platforms, preferably Webflow.
• Experience writing blog articles and case studies.
• Strong understanding of SEO content, including meta tags, search intent, keywords, LSI keywords, headings and subheadings, FAQs, and internal linking.
• Ability to write clear and well-structured content without fluff, generic phrases, or unnecessary complexity.
• Ability to find a balance between SEO requirements and natural, reader-friendly content.
• Ability to quickly dive into new topics and ask the right clarifying questions.
• Experience writing about IT, AI, SaaS, UX/UI design, web development, or digital products.
• English level: Upper-Intermediate or higher.
• Strong attention to detail, грамотність, and responsibility for content quality.
• Willingness to work with an editor and improve content based on feedback.

Will be a plus:

• Experience writing case studies for a design or development agency.
• Understanding of UX/UI, product design, web design, or software development.
• Experience working with international markets, particularly the US, UK, and EU.
• Basic understanding of E-E-A-T principles and expert-led content.

Collaboration format:

• Freelance / contract-based cooperation.
• Fully remote.
• No fixed daily or weekly working hours.
• Payment per completed article.
• Expected workload: approximately 2–5 articles per month.
• Rates are discussed individually based on the format, topic, scope, and complexity of each task.

How to apply

Please send us:

• Your CV or LinkedIn profile.
• A portfolio with relevant B2B blog articles and/or case studies.
• Your expected rate per article or preferred pricing model.
  
   

About the Role

We are expanding our team and looking for a PHP Developer to join our RnD department. You will work on developing and maintaining internal products, including CRM systems, CMS, marketing tools, and backend services that support multiple business units.
This is an excellent opportunity to work on high-load systems, modern microservice architecture, and large-scale data processing while collaborating with experienced engineers across multiple teams.

Who We Are

Our RnD department is a key driver of innovation in the company, consisting of multiple teams that develop CRM systems, marketing tools, CMS, payment solutions, and internal platforms. We focus on automation, scalability, and performance, building systems that support business growth across multiple products and regions.

Why Join Us?

• You'll work on high-load backend systems that process large volumes of data.
• You'll participate in designing new services and improving existing architecture.
• We use modern technologies, microservices, queues, and cloud infrastructure.
• You'll collaborate closely with architects, DevOps engineers, frontend developers, QA engineers, PMs, and Business Analysts.
• We encourage knowledge sharing, code reviews, and continuous technical improvement.
• You'll have opportunities for professional growth while working on complex engineering challenges.

Requirements
 

Must-Have:

• 2+ years of commercial experience with PHP 7+.
• Strong knowledge of MySQL and PostgreSQL.
• Experience developing REST APIs.
• Experience working with queue systems such as Redis, Beanstalkd, RabbitMQ, or similar.
• Experience with Gitlab/Github.
• Understanding of OOP principles, SOLID, and common design patterns.

Nice-to-Have:

• Commercial experience with Phalcon/Spiral.
• Experience with Kafka or other event streaming platforms.
• Experience with Docker and containerized environments.
• Basic knowledge of Kubernetes.
• Experience working with Elasticsearch or MongoDB.
• Understanding of microservice architecture.
• Experience with CI/CD pipelines.
• Experience working with high-load applications.
• Experience configuring web servers (Nginx).

Responsibilities

• Develop and maintain backend applications and microservices.
• Design, develop, and support REST APIs.
• Work with large datasets and optimize application performance.
• Refactor and improve existing codebase.
• Integrate internal and third-party services.
• Participate in architecture discussions and technical planning.
• Collaborate closely with frontend developers, QA engineers, DevOps, architects, and PMs.
• Participate in code reviews and follow established development standards.

Benefits

• 18 business days of paid vacation + public holidays compensation.
• Insurance Fund of the company.
• Partial coverage of professional courses.
• Coverage of sick leaves, sports activities, and English language courses.

We’re looking for an experienced and highly skilled Senior UI/UX Designer to join our team and work on engaging digital products.
This role requires a designer with exceptionally strong UI skills and a refined visual sense, capable of crafting visually polished interfaces and setting a high standard for design quality across the team.

Key Responsibilities:

• Prototype user flows and create wireframes of different levels of detail, testing and iterating on design solutions;

• Create visually outstanding user interfaces for web and mobile applications;

• Conduct UX research including stakeholder interviews, competitor analysis, usability testing and design audits;

• Maintain clear and effective communication with clients to understand their needs and deliver outstanding design solutions;

• Present work to clients and confidently explain and justify design decisions.

Requirements:

• 4+ years of experience as a UI/UX Designer;

• Strong portfolio with real products that demonstrates strong UI design (web + mobile);

• Experience with wireframing, prototyping, and end-to-end product design;

• Proven ability to create visually refined, aesthetically strong interfaces with excellent attention to detail;

• Knowledge of modern design trends and UI best practices;

• Excellent communication skills that allow you to collaborate effectively with team and clients;

• Ability to deliver high-quality results while managing multiple projects;

• Confident written and spoken English (B2 level or above).

Would be a plus:

• Experience mentoring designers or conducting design reviews;

• Experience with AI tools in the design workflow;

• Experience with motion design or micro-interactions;

• Mentor and support other designers, helping elevate UI quality and visual design practices within the team.

We offer:

• Transparent financial motivation;

• Remote workplace or a comfortable office in the center of Kyiv;

• 18 working days of paid leave annually;

• Unlimited sick days;

• Salary review twice a year;

• Compensation for our English-speaking club — 100%;

• Compensation for any AI tool of your choice — 100%;

• Compensation for coworking spaces — 100%;

• Compensation for gym memberships and professional courses — 50% (after the trial period);

• Compensation for any English courses — 50% (after the trial period);

• Compensation for sessions with a psychologist — 50% (after the trial period);

• Medical insurance (after the trial period).

Interview Stages:
Portfolio preview ➡️Screening Interview ➡️Technical Interview ➡️Job Offer

If you have the skills, passion, and determination we’re looking for, apply now to become part of our exciting journey ⭐️

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications and regulatory technologies. 

We are looking for a Business Trainer to join our team.

Requirements:
- Languages: Ukrainian (fluent), English (B2+)
- Education: Higher (pedagogy/HR management), additional courses in business training methodology
- Work experience: 3+ years in personnel training and development as a business trainer/methodologist, experience independently developing soft skills training programs (from scratch to launch)
 

Will be plus:

- Knowledge of Azerbaijani/Turkish/Spanish
- Experience working with various target audiences

Responsibilities:
- Develop and implement soft skills training programs for business unit specialists

- Collaborate with department heads to identify and analyze training needs

- Evaluate the effectiveness of implemented training programs

- Design and implement modern, AI-powered solutions for specialist training

Our benefits to you:
🔸An exciting and challenging job in a fast-growing holding, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more
Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed
🔸Modern corporate equipment based on macOS or Windows and additional equipment are provided
🔸Paid vacations, sick leave, personal events days, days off
🔸Referral program — enjoy cooperation with your colleagues and get the bonus
🔸Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences
Rewards program for mentoring and coaching colleagues
🔸Free internal English courses
🔸In-house Travel Service
🔸Multiple internal activities: online platform for employees with quests, gamification, presents and news, PIN-UP clubs for movie / book / pets lovers and more
🔸Other benefits could be added based on your location
 

We are looking for a Senior Fabric Developer passionate about building systems that shape business outcomes. You will drive and manage large-scale data migration and modernization initiatives and work with cross-functional teams to deliver trusted, high-quality data that drives business intelligence, analytics, and innovation.

Responsibilities and Duties: 
- Strong Kimball/Medallion data warehouse expertise, delivered through Microsoft Fabric (Delta lakehouses, Spark notebooks) on an Azure SQL MI source. 
- Heavy AI-assisted development requires rigorous post-generation validation and code review. 
- Able to work near EST hours, up to 3 pm EST would be excellent, all the way to 5 pm EST would be perfect. 

Full-time remote job. 6-month contract.

We are a consulting company operating in the finance and cryptocurrency sector. We have an open remote position for a Customer Support Managers: German language. 

Job Details:

Employment Type: Unofficial employment
Working Hours: Monday to Friday, 9 hours per day.
(Including a lunch break and two 15-minute breaks)

Responsibilities: Provide oral and written consultations to clients regarding any questions related to the company's operations. There are no outbound calls or sales involved; the line is exclusively for incoming calls.

Salary: paid to a cryptocurrency wallet. If you have not used this method before, we will guide you through the process.
For more details, we can discuss via phone call or online interview.

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications and regulatory technologies. 

We are looking for a Account Manager  to join our team.

Requirements:
- Proven experience in account management, preferably in the telecommunications or digital messaging industry;

- Strong negotiation and communication skills, with a track record of successful deal-making;

- Ability to manage multiple accounts and projects simultaneously, with attention to detail and deadlines;

- Analytical mindset with the ability to interpret data and generate actionable insights;

- Proficient in admin panels software and other relevant business tools;

- Proactive and results-oriented, with a strong drive to achieve targets and improve performance;

- Excellent interpersonal skills, with the ability to build and maintain strong relationships with stakeholders and providers;

- Adaptable and open to change, with the ability to thrive in a dynamic and fast-paced environment;

- Strong problem-solving skills, with a creative and strategic approach to overcoming challenges.

Responsibilities:
- Communicate effectively with third-party SMS and messenger service providers;

- Negotiate and secure favorable pricing and deals to optimize cost-efficiency;

- Monitor service agreements and ensure compliance with terms and conditions;

- Oversee account deliverability across multiple platforms, ensuring timely and accurate service delivery;

- Collaborate with internal teams to maintain high service standards and client satisfaction;

- Develop and implement strategies to improve account performance and deliver results;

- Intake requests and feedback from stakeholders, providing timely and accurate responses;

- Manage stakeholder accounts, ensuring their needs are met and expectations exceeded;

- Facilitate communication between stakeholders and internal teams to ensure alignment on objectives;

- Analyze account performance data to identify trends and opportunities for improvement;

- Prepare and present regular reports to management and stakeholders, highlighting key insights and recommendations;

- Address and resolve any account-related issues promptly, minimizing disruptions and maintaining client trust;

- Continuously seek opportunities to enhance service delivery and operational efficiency.

Our benefits to you:
🔸An exciting and challenging job in a fast-growing holding, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more
Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed
🔸Modern corporate equipment based on macOS or Windows and additional equipment are provided
🔸Paid vacations, sick leave, personal events days, days off
🔸Referral program — enjoy cooperation with your colleagues and get the bonus
🔸Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences
Rewards program for mentoring and coaching colleagues
🔸Free internal English courses
🔸In-house Travel Service
🔸Multiple internal activities: online platform for employees with quests, gamification, presents and news, PIN-UP clubs for movie / book / pets lovers and more
🔸Other benefits could be added based on your location
 

Welcome to King Group — a place where the best people from the IT and gambling industries meet to do amazing things together. We operate numerous projects in the iGaming sector in the markets of Ukraine and Tier 1, invest in venture startups.

We are looking for a Head of Business Development (B2B Platform) who will be responsible for acquiring new clients and scaling the partnerships function — from prospecting and closing deals to building long-term relationships with partners.

What you will do:

• Acquire new B2B partners (operators, affiliate teams, investors) interested in launching iGaming products in Tier 1 markets
• Manage the full sales cycle
• Build and manage a pipeline of potential clients
• Present the product as an end-to-end solution for launching and scaling brands
• Develop commercial proposals tailored to partners’ business models
• Lead negotiations at the C-level and close complex deals
• Analyze Tier 1 markets: competition, trends, regulatory and platform constraints
• Leverage client feedback and contribute to product development
• Build long-term partnerships and grow clients post-launch

What we are looking for:

• 3+ years of experience in B2B sales (iGaming, affiliate, fintech, or related regulated / high-risk industries)
• Experience selling complex products or solutions (platforms, white label, performance-based models)
• Understanding of Tier 1 market specifics
• Understanding of user acquisition and monetization models in iGaming
• Strong negotiation and deal-closing skills
• Ability to independently build a pipeline and achieve revenue targets
• English level: Upper-Intermediate or higher

Nice to have:

• Personal network within the iGaming or affiliate industry
• Experience working with White Label solutions in Tier 1 markets

What we offer:

• Work with a real product and have a direct impact on results
• Minimal bureaucracy — fast decision-making and support for strong ideas
• Influence on product and business outcomes, not just task execution
• Freedom in choosing approaches and tools
• Direct collaboration with the business and fast execution of initiatives
• A supportive, results-driven team
• Opportunities to learn and share expertise (mentorship, internships)
• Competitive compensation + full benefits package (health insurance, sports and meal compensation)
• 18 days of paid vacation + additional days off for important life events
• Comfortable office in the center of Kyiv
• Referral bonuses
• Relocation support

About Us

We’re a fast-growing startup operating at the intersection of CS2 skin gambling and online casino entertainment. Our brand merges gaming culture, high-stakes excitement, and cutting-edge technology into one platform where users can wager, win, and trade with a seamless experience. We’re building the next generation of skin-based entertainment and looking for a data-driven Payment Manager to help us scale efficiently and profitably across multiple markets.
 

Job Summary

We are seeking an experienced Payments Manager to take full ownership of our payment infrastructure and the end-to-end payment operations for a fast-growing CS2 Skins Gambling startup. This role will be responsible for designing, scaling, and optimizing payment solutions across Tier 1 and Tier 2 markets, with a strong focus on improving approval rates, checkout performance, fraud and chargeback control, and commercial efficiency. The ideal candidate brings deep expertise in high-risk payment processing, a strong network across PSPs, acquirers, and alternative payment providers, and the ability to build resilient, scalable payment operations that drive measurable business outcomes.
 

Required Qualifications (Must-Have)

• 5+ years of experience in a senior payment leadership role within iGaming, Gambling, Betting, Casino, or other high-risk digital verticals.
• Proven track record of owning and scaling end-to-end payment operations, including payment strategy, provider management, optimization, risk controls, and reporting.
• Deep expertise in high-risk processing, including: Card acquiring, P2P payment flows, Crypto payment rails, Skins-based payment ecosystems.
• Strong active network of contacts across PSPs, Acquiring banks, alternative payment method (APM) providers, and Risk and fraud solution vendors.
• Hands-on experience with payment and regulatory landscapes across Tier 1 and Tier 2 GEOs, including local market nuances, approval challenges, issuer behavior, routing, and compliance considerations.
• Strong understanding of payment performance optimization, including approval rates, decline recovery, cascading, routing logic, retries, settlement flows, and latency reduction.
• Solid experience in fraud prevention, chargeback mitigation, and friendly fraud management, with the ability to implement controls, alerts, and monitoring frameworks.
• Working knowledge of AML/KYC, transaction monitoring, and compliance requirements relevant to gambling/high-risk environments.
• Experience managing provider setups and payment infrastructure in collaboration with platforms such as Stripe and other processors/acquirers.
• Strong commercial acumen with the ability to manage P&L by payment method, evaluate unit economics, and make data-driven decisions to improve margin and revenue.
• Experience building, improving, and automating payment operations processes at scale.
• Excellent negotiation, vendor management, and cross-functional stakeholder management skills.
• Strong analytical skills, with the ability to convert data into actionable recommendations and executive-level reporting.
• Fluency in Ukrainian or Russian and proficiency in English for collaboration in a remote global team setting.
• Ability to work within the CET/EET time zone.
   

Key Responsibilities

• Define and execute the payments strategy for Tier 1 and Tier 2 markets.
• Expand and diversify our provider stack to improve resilience and market coverage.
• Identify bottlenecks in the payment funnel and implement solutions to improve approval rates and conversion rates.
• Optimize routing, retries, fallback logic, and checkout flows to recover failed payments.
• Build strong working relationships with PSPs, acquirers, and banking partners in high-risk environments.
• Negotiate commercial terms, reserves, settlement conditions, and service levels with providers.
• Analyze fraud, dispute, and chargeback trends and implement controls to reduce exposure.
• Set up alerts, reporting, and recovery processes for payment failures and risk events.
• Track payment performance by provider, method, and market, and provide clear reporting to leadership.
• Improve unit economics through lower fees, better approvals, and smarter provider strategy.
• Introduce automation and scalable processes across payment operations.
   

Recruitment Process

1. Application Review (1-2 weeks).
   If you have not received a response from the recruiter, your experience is irrelevant to this vacancy.
2. Interview Stages (2-3 weeks).
   1. Prescreen Call with Recruiter - 30 min.
   2. Technical Interview with CPO - 45 min.
   3. Test Assignment.
   4. Final Interview with CEO - 45 min. 
3. Job Offer
4. Referrals: Employment and Background Check
    

We Offer

• Competitive compensation package (depends on your experience and skills).
• Fully remote work with flexible hours (within the CET/EET time zone) from any location of your choice.
• 29 business days of vacation and paid sick leave.
• Corporate equipment (laptops, monitors, etc.).
• Professional courses/certifications (200 EUR per year).
• Operating in a start-up environment with cutting-edge technologies and unlimited investments in software upgrades, free from legacy systems or outdated solutions.
• A values-driven culture with a friendly, supportive work environment.
• Matrix organizational structure designed to streamline communication, remove barriers, and promote efficiency.
   

We’re not looking for someone to just “join the team” - we’re looking for someone ready to shape the product, lead meaningful growth, and make an impact from day one.

If that sounds like you, send over your CV and let’s talk!

Job Summary

We are looking for a data-driven and proactive CRM & Retention Manager to build, develop, and scale the CRM function for a fast-growing CS2 skins gambling product. In this role, you will own the retention strategy across the full user lifecycle, from onboarding and activation to engagement, churn prevention, and winback. You will work closely with product, marketing, and analytics teams to create personalized, automated, and performance-driven CRM campaigns that improve retention, increase user engagement, and drive long-term user value across key iGaming markets.
 

Required Qualifications:

• 3+ years of experience in CRM, Retention Marketing, Lifecycle Marketing, or a similar role within the iGaming industry.
• Proven experience working with Tier-1 and Tier-2 markets.
• Hands-on experience launching and optimizing CRM campaigns across email, push notifications, SMS, and in-app messaging.
• Strong understanding of lifecycle marketing, user segmentation, user journeys, and retention mechanics.
• Experience building automated lifecycle flows, including onboarding, activation, engagement, retention, churn prevention, and winback journeys.
• Ability to segment audiences using behavioral, product, and transactional data.
• Strong analytical mindset with the ability to make decisions based on performance metrics.
• Experience working with key CRM and product metrics, including D1/D7/D30 retention, churn rate, LTV, ARPU, conversion rate, engagement rate, and reactivation rate.
• Experience running A/B tests, analyzing results, and scaling successful CRM initiatives.
• Ability to identify churn drivers and develop retention hypotheses to reduce churn and reactivate users.
• Strong collaboration skills and experience working with product, marketing, analytics, and creative teams.
• Proactive, independent, and motivated to build CRM as a strategic growth function rather than just a communication channel.
• Fluency in Ukrainian or Russian and proficiency in English for technical collaboration in a remote/global team setting.
• Ability to work within the CET/EET time zone.

Your Advantage:

• Experience with CS2 skins trading, skins gambling, online casinos, betting, or related iGaming products.
• Experience working with LATAM and CIS markets.
• Understanding of email deliverability, sender reputation, and messaging performance optimization.
• Experience with mobile apps, subscription products, performance-driven products, or high-frequency transactional platforms.
• Basic understanding of SQL, analytics tools, data structures, and product analytics.
• Experience with advanced personalization, dynamic content, and automated lifecycle journeys.
• Strong product thinking and ability to connect CRM initiatives with broader user experience improvements.

Ideal Candidate

The ideal candidate is a hands-on CRM and retention specialist with a strong iGaming background and a deep understanding of how to influence user behavior across the lifecycle. You are comfortable working with data, building segmentation logic, launching multi-channel campaigns, and continuously testing new hypotheses to improve retention and monetization. You think strategically but execute quickly, understand the psychology of iGaming users, and know how to turn CRM into a measurable driver of business growth. You are proactive, independent, commercially minded, and excited to build scalable CRM systems for a competitive CS2 skins gambling product.

Key Responsibilities

• Build and own the CRM and retention strategy across all stages of the user lifecycle.
• Plan, launch, optimize, and scale CRM campaigns across email, push, SMS, and in-app channels.
• Design and implement automated lifecycle journeys, including onboarding, activation, engagement, retention, churn prevention, and winback flows.
• Segment users based on behavioral, product, transactional, and engagement data.
• Personalize communications to improve activation, conversion, retention, engagement, and reactivation.
• Analyze CRM performance using key metrics such as D1 / D7 / D30 retention, churn rate, LTV, ARPU, conversion rate, engagement rate, and reactivation rate.
• Run A/B tests across messaging, timing, offers, channels, and audience segments.
• Identify churn patterns and develop CRM hypotheses to reduce churn and bring inactive users back.
• Work closely with product, marketing, analytics, design, and content teams to improve the user journey.
• Translate user behavior insights into actionable CRM campaigns and lifecycle improvements.
• Continuously optimize communication frequency, channel mix, personalization logic, and campaign performance.
• Build reporting dashboards and performance feedback loops for CRM activity.
• Develop CRM as a strategic growth function that contributes directly to user retention, monetization, and long-term product success.

Recruitment Process

1. Application Review (1-2 weeks).
   If you have not received a response from the recruiter, your experience is irrelevant to this vacancy.
2. Interview Stages (2-3 weeks).
   1. Prescreen Call with Recruiter - 30 min.
   2. Test Assignment (Optional).
   3. Technical Interview with Marketing Manager - 1.5 hr.
   4. Final Interview with CPO - 1 hr. 
3. Job Offer
4. Referrals: Employment and Background Check

We Offer

• Competitive compensation package (depends on your experience and skills).
• Fully remote work with flexible hours (within the CET/EET time zone) from any location of your choice.
• 29 business days of vacation and paid sick leave.
• Corporate equipment (laptops, monitors, etc.).
• Professional courses/certifications (200 EUR per year).
• Operating in a start-up environment with cutting-edge technologies and unlimited investments in software upgrades, free from legacy systems or outdated solutions.
• Values-driven culture with a friendly and supportive work environment.
• Matrix organizational structure designed to streamline communication, remove barriers, and promote efficiency.
   

We’re not looking for someone to just “join the team” - we’re looking for someone ready to shape the product, lead meaningful growth, and make an impact from day one.

If that sounds like you, send over your CV and let’s talk!

Job Summary

As a Senior Data Analyst, you will lead analytics that connect player behavior, traffic performance, and product outcomes across the iGaming lifecycle. You will own end-to-end analysis for key domains, build and maintain dashboards and recurring reporting, and deliver insights from funnels, cohorts, retention, and LTV to drive product and business decisions. Partnering with Product, Marketing/Affiliate, Finance, and Engineering, you will evaluate channel and promo effectiveness, support A/B testing, and monitor KPI health to detect anomalies. 
 

Required Qualifications (Must-Have)

• 5+ years of experience in data analytics.
• 3+ years of experience in marketing/product/web analytics in the gambling/casino/betting domain is a strong must.
• Solid knowledge and deep understanding of iGaming products and performance metrics: player behavior and retention metrics, marketing and traffic metrics, operational metrics, and financial metrics.
• Advanced SQL skills (PostgreSQL / BigQuery), ability to perform optimized querying involving multiple tables and subqueries.
• Hands-on experience with BI tools (Looker Studio, Tableau, Power BI, Superset, etc.), data visualization, and the ability to leverage multiple data sources.
• Hands-on experience with Python for analytics, automation, and data processing.
• Proficient in Google Sheets / Excel (pivots, lookups, formulas, data structuring).
• Strong skills in data validation, process automation, and logic structuring for business metrics.
• Excellent communication and presentation skills with the ability to deliver insights effectively across business and product teams.
• Experience working closely with cross-functional teams (engineering, product, marketing, finance, affiliate, brand).
• Experience working with large datasets, recognizing patterns, and building reports from scratch.
• Strong understanding of the player lifecycle and user journey analytics.
• Product mindset and ability to work with business stakeholders.
• Experience with A/B testing and experimentation.
• Strong analytical thinking and attention to detail.
• Fluency in Ukrainian or Russian and proficiency in English for technical collaboration in a remote/global team setting.
• Ability to work within the CET/EET time zone.
   

Your Advantage (Nice-to-Have)

• Experience with machine learning-based analytics (e.g., churn prediction, player segmentation).
• Familiarity with game economy principles - bonus mechanics, RTP, and game-level metrics.
• Understanding of affiliate tracking systems and multi-operator analytics.
• Experience working with APIs, integrations, and automation.
• Advanced knowledge of statistics and predictive analytics.
• Knowledge of ETL/DWH processes (Trino, Airflow, Iceberg, etc.).
• Previous experience working in a start-up environment with rapid iteration cycles.
   

Key Responsibilities

• Own end-to-end analytics for assigned product domains, acting as the primary analytical partner for product and business stakeholders.
• Define, maintain, and evolve the KPI framework across the full player lifecycle and user journey, ensuring metrics are consistent, actionable, and aligned across teams.
• Monitor product, marketing, operational, and financial performance on a daily/weekly/monthly basis; proactively identify anomalies, breaks in funnels, unexpected variances, and risks; investigate root causes; and propose corrective actions.
• Build and maintain dashboards and reporting ecosystems for product, marketing, affiliate, and leadership teams using BI tools.
• Design and maintain the underlying analytical datasets powering dashboards, partnering with Engineering to ensure scalable, well-structured, and well-documented data sources.
• Analyze player behavior and product performance deeply, and lead analytics on traffic quality and acquisition efficiency
• Create end-to-end visibility from traffic to gameplay and payments, connecting acquisition source quality to downstream monetization and operational outcomes.
• Evaluate the effectiveness of bonuses, promotions, and retention campaigns, balancing user impact and unit economics.
• Partner with Product and Engineering on tracking and instrumentation, ensuring the right data is generated and captured.
• Automate recurring reporting and analytical workflows, reducing manual work, improving speed-to-insight, and increasing reliability of business-critical reporting.
• Perform ad-hoc analyses and deep dives to support strategic decisions, product planning, and operational initiatives - translating complex findings into clear options and trade-offs.
• Collaborate cross-functionally with Product, Engineering, Marketing, and Finance teams to prioritize initiatives, unblock decisions, and align analytics deliverables with business goals.
   

Recruitment Process

1. Application Review (1-2 weeks).
   If you have not received a response from the recruiter, your experience is irrelevant to this vacancy.
2. Interview Stages (2-3 weeks).
   1. Prescreen Call with Recruiter - 30 min.
   2. Test Assignment (optional).
   3. Technical Interview with CPO and CTO - 1.5 hr.
3. Job Offer
4. Referrals: Employment and Background Check
    

We Offer

• Competitive compensation package (depends on your experience and skills).
• Fully remote work with flexible hours (within the CET/EET time zone) from any location of your choice.
• 29 business days of vacation and paid sick leave.
• Corporate equipment (laptops, monitors, etc.).
• Professional courses/certifications (200 EUR per year).
• Operating in a start-up environment with cutting-edge technologies and unlimited investments in software upgrades, free from legacy systems or outdated solutions.
• Values-driven culture with a friendly and supportive work environment.
• Matrix organizational structure designed to streamline communication, remove barriers, and promote efficiency.

We’re not looking for someone to just “join the team” - we’re looking for someone ready to shape the product, lead meaningful growth, and make an impact from day one.

If that sounds like you, send over your CV and let’s talk!

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.