Jobs at Djinni

Hi! We’re Applyft, a product IT company building mobile and web solutions for millions of users. Starting our path with Geozilla, we’ve grown into an ecosystem of 6 products. Our portfolio spans across several niches: Family Safety, Parental control and AI Spheres.

We’re looking for a Growth Product Lead to strengthen our Product team and drive the global scaling of our products. This is a high-impact leadership role — you’ll own product development across the entire company portfolio and lead a cross-functional team of Product Managers, Designers, and CRM Managers.

You’re a great fit if you have:

• 3+ years in PMM / PdM / Growth Product roles, with proven experience leading a team or function
• Strong skills in task-setting and communication with dev and design teams
• Deep, hands-on experience with A/B testing
• Analytical skills (Amplitude / Tableau / Looker or similar)
• A track record in CRO optimization
• Real experience with monetization, unit economics, subscriptions, and billing models (pricing, offers, upsells) — and a data-driven mindset to match
• Solid understanding of mobile app and web industry trends, onboarding best practices, and web-to-web / web-to-app funnels
• Experience hiring and onboarding PMM/product specialists
• A history of standardizing and scaling processes for a PMM function across multiple products

Will be a plus:

• Experience launching projects from scratch to full delivery (especially in marketing)
• Additional experience in marketing, product, or analytics
• Understanding of release and store-review processes
• Experience managing PMM work across several products/units in parallel

What you’ll do:

• Strategic vision for the PMM function across all products — partnering closely with Growth Managers to align PMM strategy with unit growth goals
• Backlog ownership, from idea to launch, with sharp prioritization
• Market research and identifying (then implementing) the monetization models that actually move the needle
• Deep-dive work with analytics, metrics, and financial performance
• Cross-functional collaboration to scale products within their category
• Hiring and onboarding new PMM talent
• Running regular team checkpoints, offering hands-on technical support, and sharing your lead-level expertise
• Driving alignment across and within teams
• Building and standardizing processes for the PMM function
• Leading training and knowledge-sharing initiatives, both within the team and beyond

We offer:

• Remote-First culture: We provide a flexible working schedule and you can work anywhere in the world.
• Health taking care program: We provide Health insurance, mental health support (psychologist compensation), sport compensation, and 20 paid sick days.
• Personal Equipment Policy: We provide all necessary equipment for your work. For Ukrainian employees we also provide Ecoflow.
• Vacation Policy: Each employee in our company has 20 paid vacation days and extra days on the occasion of special events.
• Knowledge sharing: We are glad to share our knowledge and experience in our internal events.
• English Lessons: We provide corporate English lessons to support your professional and personal growth.
• Professional Development: Annual learning budget for courses, training, certifications, and conferences.
• Public Holidays: You receive days off according to the official public holidays of your country of residence.
• Coworking Compensation (Ukraine): We provide coworking space compensation for employees located in Ukraine.

Hiring process:
Recruitment Screen 👉Tech interview 👉 Final interview 👉Reference check 👉 Job Offer

We are seeking a highly skilled senior PHP developer with expertise in Laravel 13 and React, for our enterprise production platform. Our platform provides eCommerce brands with an SMS Marketing system to reach their customers about new products, appointment reminders, and customer service via SMS / MMS. 

The ideal candidate will have a strong background in building web applications with extensive experience in a full-stack capacity, with the ability to focus on backend tasks - as well as being comfortable assisting with the frontend tasks as needed. Local development is handled via Docker on Laravel Sail. 

Note: This position is full-time (contract / remote) as our team is located in the US / EU, but engineering team is based in Ukraine. 

Backend stack:

PHP / Laravel 13 

Frontend stack: 

Inertia v3 SPA with React 19 + TypeScript, styled with Tailwind v4.

You will be tasked with: 

• Building new features & improvements to the platform.
• Implementing integrations using GraphQL / Rest API. 
• Review bugs / issues with the platform based on reports and resolve. 

• Collaborate with existing cross-functional teams to ensure projects are completed successfully over Slack.

  
  Required Skills 

• 5+ years of experience with Laravel / React 
• Solid understanding of LAMP stack
• Experience with GitHub

• Able to work in a fast-paced environment with shifting priorities
   

  Bonus Points 

• Experience building with Shopify's GraphQL / API 
• Experience with B2B SaaS

We are looking for a Senior UA Manager (Google Ads) to own and scale our Google Ads big monthly budget, drive 2-3x growth in scale while keeping CPA and ROAS within target, and shape the testing roadmap across creatives, audiences, and bidding strategies together with our Creative and Product Marketing teams. This is a role for someone who thrives on data, owns outcomes end-to-end, and wants their decisions to directly move the needle for a product reaching hundreds of thousands of users worldwide
 

About our product: We are building one of the most powerful live-streaming platforms, already connecting 400K+ monthly active users through live events, interactive video chats, and real-time community experiences. Our mission is bold: bring joy, fight loneliness, and deliver safe, ad-free entertainment that keeps people coming back. This is a complex, fast-moving space, and we love it that way! So, you will join a passionate, expert team tackling everything from scaling AI-powered recommendations to launching high-impact, data-driven features that boost monetization and engagement. Every idea counts here, and every release reaches a massive global audience. We are among the Top 5 streaming products in the US and rank in the Top 10 worldwide. Our next milestone: break into the global Top 5, and we are moving fast to make it happen. Are you in?
 

In this role, you will

• Own and manage traffic acquisition in Google Ads (App campaigns/UAC and Web/PMax/Search), from hypothesis testing to scaling
• Scale the Google Ads direction 2-3x from the current budget while staying within defined KPIs (CPA/ROAS/ROMI)
• Build and execute a testing roadmap covering creatives, audiences, keywords/signals, and budget strategies, selecting optimal placements for each campaign type
• Build and optimize test structures and scaling rules and criteria for campaigns, monitoring CPA and ROI on a daily basis
• Work closely with Creative and PMM teams to generate and validate new hypotheses specific to Google Ads (app and web)
• Analyze and optimize campaigns based on data (AppsFlyer, Tableau, Google Analytics/Firebase), identifying growth opportunities and risks across different traffic sources (app/web)
   

It's all about you

• 3+ years of experience in performance marketing for mobile apps (video streaming/live/social apps is a plus)
• Hands-on experience buying traffic in Google Ads (Web/Web2app/App campaigns), from launch to scaling 
• Experience managing budgets above $300K per month within the Google channel
• Deep understanding of Google Ads algorithm mechanics (Smart Bidding, tCPA/tROAS, signals)
• Solid knowledge of unit economics, cohort analysis, and key performance metrics (CPA, ROAS, LTV, Retention)
• Experience working with MMPs and attribution (AppsFlyer/Adjust), understanding attribution logic
• Experience with BI tools (Tableau, AppsFlyer, Google Analytics/Firebase) for data-driven analysis and decision-making
• Upper-Intermediate (B2) or higher English proficiency
   

Would be a plus

• Experience with other search networks
• Experience automating campaign launches, testing, and reporting with AI tools (Google Ads API, Google Ads Scripts)
   

What we offer
 

Care and support:

• 20 paid vacation days, 15 sick leave days, and 6 additional days off for family events
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Financial and legal support
• Maternity Recovery Support Allowance
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine
   

Comfortable working environment:

• Work from our Kyiv hub or remotely with a flexible schedule
• Modern equipment or depreciation of your own tools
   

Investment in your future:

• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events
• AI is an integral part of our work culture. We invest in modern AI tools, equip our teams with the skills to use them effectively, and foster an environment where technology helps people achieve better results faster
   

Hiring process

• Intro call
• Technical interview
• Interview with Direct Manager/Head
• Bar-raising 
• Reference check
• Offer

We are looking for a Senior User Acquisition Manager (Meta/TikTok/Snapchat) to build and own the acquisition direction for one of our live-streaming products, taking full responsibility for TikTok, Meta, and Snapchat and scaling spend 2-3x within 3-6 months while holding CPA and ROAS at target. You will run the testing roadmap across creatives, audiences, and bidding strategies, work hand-in-hand with our Creative and PMM teams, and have direct visibility into growing into the UA Team Lead role as you scale this direction. If you want full ownership over a fast-scaling Social channel and a clear path to leading a team, this is your next challenge.

About our product: We are building one of the most powerful live-streaming platforms, already connecting 400K+ monthly active users through live events, interactive video chats, and real-time community experiences. Our mission is bold: bring joy, fight loneliness, and deliver safe, ad-free entertainment that keeps people coming back. This is a complex, fast-moving space, and we love it that way! So, you will join a passionate, expert team tackling everything from scaling AI-powered recommendations to launching high-impact, data-driven features that boost monetization and engagement. Every idea counts here, and every release reaches a massive global audience. We are among the Top 5 streaming products in the US and rank in the Top 10 worldwide. Our next milestone: break into the global Top 5, and we are moving fast to make it happen. Are you in?

In this role, you will

• Own and manage traffic acquisition on TikTok, Meta, and Snapchat, from hypothesis testing to scaling
• Scale the Social direction within defined KPIs (Spend/CPA/ROI/ROAS)
• Build and execute a testing roadmap covering creatives, audiences, placements, and bidding strategies to improve performance
• Build A/B test structures and scaling rules and criteria for campaigns, monitoring CPA and ROI on a daily basis
• Work closely with Creative and PMM teams to generate and validate new hypotheses tailored to each channel's needs
• Analyze and optimize campaigns based on data (AppsFlyer, Tableau), identifying growth opportunities and risks

• Collaborate directly with network partners (TikTok, Meta, Snapchat) on testing new features, participating in betas, and handling moderation-related communication

   

It's all about you

• 3+ years of experience in performance marketing for mobile apps (video streaming/live/social apps is a plus)
• Hands-on experience buying traffic on TikTok Ads, Meta Ads, and Snapchat Ads, from campaign launch to scaling
• Experience managing budgets above $300K per month across Social channels
• Deep understanding of auction mechanics, bidding strategies, optimization events, and the algorithm principles behind TikTok/Meta/Snap
• Solid knowledge of unit economics, cohort analysis, and key performance metrics (CPA, ROAS, LTV, Retention)
• Experience working with MMPs and attribution (AppsFlyer/Adjust), understanding attribution logic
• Experience with BI tools (Tableau, AppsFlyer) for data-driven analysis and decision-making
• Upper-Intermediate (B2) or higher English proficiency

Would be a plus

• Experience with alternative ad networks
• Experience automating campaign launches, testing, and reporting across networks with AI tools
• Understanding of marketing funnels and performance creative testing principles
• Experience with ASO and influencer marketing as additional channels

What we offer

Care and support:

• 20 paid vacation days, 15 sick leave days, and 6 additional days off for family events
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Financial and legal support
• Maternity Recovery Support Allowance
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine

Comfortable working environment:

• Work from our Kyiv hub or remotely with a flexible schedule
• Modern equipment or depreciation of your own tools

Investment in your future:

• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events
• AI is an integral part of our work culture. We invest in modern AI tools, equip our teams with the skills to use them effectively, and foster an environment where technology helps people achieve better results faster

Hiring process

• Intro call
• Technical interview
• Interview with Direct Manager/Head
• Bar-raising 
• Reference check
• Offer

Digis is seeking a Senior Scala Engineer to join our remote team.
 

About Digis
 

Digis is a European IT company with 200+ specialists delivering complex SaaS products, enterprise solutions, and AI-powered platforms worldwide.
 

About the Project

The client is a global B2B technology company that provides high-performance platforms for CRM, Payment Gateway, and other products.
 

They build advanced technology solutions for one of the most dynamic and high-load industries in the market.
 

This is a long-term project focused on further development, scaling, and optimization of backend systems that process large volumes of real-time transaction.
 

Responsibilities

• Develop and maintain backend services using Scala.
• Work with Akka Streams / Apache Pekko.
• Build and optimize microservices handling high transaction volumes.
• Integrate third-party payment providers, and cryptocurrency payment methods.
• Improve transaction processing performance and reduce API latency.
• Implement audit logging, event sourcing, monitoring, and distributed tracing.
• Write, test, debug, and maintain high-quality code.
• Participate in code reviews and collaborate with the Tech Lead, developers, QA, and other team members.
• Maintain and update technical documentation.

Requirements

• 5+ years of overall professional software development experience.
• 3+ years of experience with Scala.
• 2+ years of experience with Akka Streams or Apache Pekko.
• Experience with high-load backend systems or microservices.

• English B1+ and above.

   

Project Tech Stack

• Scala
• Akka Streams / Apache Pekko
• Java
• AWS
• NoSQL
• CI/CD pipelines
• REST / gRPC APIs

• Microservices architecture

   

Why This Project May Be Interesting

• Truly high-load, real-time systems: the platform supports around 1.5 million active users monthly, processes around 1 million transactions daily.
• Complex engineering challenges that are difficult to find in an average product company.
• No time tracker and no need to report every working hour.

• Long-term cooperation on a technically strong and scalable product.

   

Machine Learning company is looking for a Middle Project Manager.

Experience

• 2+ years of experience as an IT Project Manager.
• Experience managing software development projects.
• Experience working with cross-functional teams.
   

Responsibilities / Skills

• Ability to manage multiple projects simultaneously.
• Strong planning, prioritization, and time management skills.
• Experience with Agile methodologies (Scrum, Kanban).
• Experience in stakeholder communication and risk management.
• Ability to estimate timelines, allocate resources, and track project progress.
• Strong analytical and problem-solving skills.
• Experience with Jira, Confluence, or similar project management tools.
• Fluent written and verbal English
   

Nice to have

• Experience with AI / Machine Learning / Computer Vision projects.
• Technical background or experience working closely with engineering teams.
• Understanding of the Software Development Life Cycle (SDLC).

We are looking for a Junior Frontend Developer who already has real hands-on experience building complete, non-trivial web applications and wants to grow into a strong mid-level engineer.

This role is not for beginners who only followed tutorials. You should have already shipped real projects and understand how modern frontend applications are built and maintained.

Requirements

• at least 6 months of hands-on experience building full-featured, production-like websites or web applications;
• strong knowledge of HTML, CSS, JavaScript;
• confident usage of TypeScript in React projects;
• solid experience with React and modern React patterns (hooks, component composition, state management basics);
• advanced JavaScript fundamentals;
• experience with Tailwind CSS or similar utility-first CSS frameworks;
• ability to write clean, maintainable, and readable code.

Computer Science Basics (must understand)

Layout & UI Skills

• high-quality, responsive layouts
• mobile-first approach
• understanding of layout systems (Flexbox, Grid)
• attention to spacing, typography, and visual consistency

Nice to Have

• experience with Next.js
• experience with Firebase or Supabase
• experience integrating APIs
• basic understanding of authentication flows
• familiarity with testing fundamentals (even minimal)

Mindset & Growth

• ability to learn new technologies independently
• willingness to work with tools you haven’t used before

The Role

You’ll build and maintain the backend services behind our automations. What sets this role apart is how you work: we expect you to ship fast and efficiently by driving AI coding tools rather than hand-writing everything. You frame the problem, point the model at the right inputs and context, own the plan, and run a rigorous final code review. The AI writes most of the code — you’re the engineer who makes sure it’s correct, fast, and production-ready.

We’re looking for someone genuinely strong with modern AI tooling — treating it as a core part of the workflow, not a side experiment — including a solid AI harness with strong automated code validation and verification built in.

Responsibilities

• Design, build, and maintain backend microservices for process automation
• Deliver features fast using AI coding agents: scope the task, prepare inputs/context, define the plan, and review the output critically
• Investigate and reverse-engineer the behaviour of private/third-party APIs
• Integrate automations across the platforms and keep them reliable in production
• Optimize systems for performance, scalability, and reliability

• Collaborate with the team on architecture and technical decisions.

   

Required Expertise

• Solid engineering judgment: able to read, review, and correct AI-generated code and catch subtle bugs
• Strong Node.js / TypeScript backend background for scalable, high-load systems
• Microservices design with high availability and fault tolerance
• Experience with time-series/PostgreSQL workloads (TimescaleDB)
• Event bus and message queue familiarity (Kafka, RabbitMQ, SQS)
• Cloud platform knowledge (AWS, GCP) and containerization (Docker, Kubernetes)
• Problem-solving mindset for high-traffic systems
• Strong, hands-on AI-assisted development skills — daily use of coding agents (Claude Code, Codex, etc.) to write and ship code efficiently

• A robust AI harness with strong code validation/verification, so AI-generated changes are automatically checked before they land.

   

Requirements

• 5+ years of backend engineering experience (Senior level)
• Node.js, TypeScript, JavaScript proficiency
• Proven experience shipping code with AI coding tools
• Ukrainian language: native speaker level
• Full-time, fully remote position

• Global candidates considered

   

Benefits

• 20 vacation days + 10 sick days
• Flexible schedule, fully remote
• Sports, psychology, and health insurance budgets
• Education and English course funding
• Team-building events
• Personal Development Plans

About the Role

We’re looking for a Senior Software Engineer to join a newly forming team that will own one of the most specialised and business-critical domains in our technology landscape — Game Engine.

This role sits at the intersection of engineering, game mathematics, platform, and compliance. You’ll work on the tools, frameworks, and services that enable our mathematicians and game teams to build, validate, run, and monitor game logic in production.

This position is about deep ownership of a very specific technical domain: game engines, mathematical packages, simulation data, RTP monitoring, round details, and integrations with games developed both internally and by external studios.

You’ll be part of a small, experienced team with a high level of responsibility. The impact of this work is direct: incorrect game logic, missing round details, or inaccurate RTP monitoring can affect game delivery timelines, business performance, and regulatory readiness.

If you enjoy working close to complex domain logic, reviewing technical implementations, understanding how games work under the hood, and owning systems where precision matters — this role will feel like home.

Key Responsibilities

• Own, maintain, and evolve Playson’s Game Engine domain
• Work on internal frameworks and libraries used by mathematicians to implement game logic and mathematical packages.
• Review and validate code written by mathematicians, ensuring quality, correctness, maintainability, and proper usage of internal frameworks.
• Contribute to the development and support of game engines used to run mathematical logic within our platform.
• Support integrations with external game studios by helping build wrappers and bridges between third-party game implementations and Playson’s platform.
• Work with data structures and protocols that connect game logic with frontend and backend systems.
• Contribute to RTP monitoring processes, including validation of production transaction data against simulation data and expected mathematical behaviour.
• Support and evolve tools used for mathematical review, simulations, data files, monitoring, and alerting.
• Implement and maintain round details logic required for regulated markets, ensuring that detailed game round information can be correctly provided to partners and regulators.
• Collaborate closely with mathematicians, backend engineers, platform teams, compliance stakeholders, and product representatives.
• Participate in code reviews and technical discussions to ensure a high engineering standard across the Game Engine domain.
• Investigate issues related to game logic, mathematical validation, monitoring, and engine behaviour.
• Participate in minimal on-call responsibilities related to the systems owned by the team, mainly around monitoring, alerts, and domain-specific incidents.
• Take ownership of a highly specialised area where quality, accuracy, and attention to detail are essential.

Requirements

• Strong software engineering experience, ideally in backend, game engine, gaming, gambling, betting, or simulation-heavy environments.
• Solid experience with Node.js/TypeScript, or strong expertise in another OOP language such as C++, Java, C#, Go, or Python.
• Good understanding of software architecture, code quality, testing, debugging, and maintainability.
• Experience reviewing complex code and providing clear technical feedback.
• Ability to understand domain-specific logic and work with technical systems where business rules, mathematics, and engineering are closely connected.
• Strong problem-solving skills and ability to work with complex, non-standard technical challenges.
• Experience working with production systems where reliability, accuracy, and correctness are critical.
• Understanding of backend systems, APIs, data flows, and service-to-service communication.
• Ability to collaborate closely with non-engineering technical experts, especially mathematicians or domain specialists.
• Strong ownership mindset and willingness to become a key expert in a narrow but highly important technical domain.
• Product-oriented thinking, with an understanding that games are the core product and engineering decisions directly affect delivery, quality, and compliance.
• English communication skills sufficient for working in an international environment.

Nice to Have

• Experience in iGaming, gambling, betting, game development, or casino games.
• Experience working with game engines, mathematical engines, simulation tools, or game logic frameworks.
• Background in C++ or experience working with legacy C++ systems.
• Experience with mathematical models, probability-based systems, simulations, random generators, or RTP-related logic.
• Understanding of regulated markets and compliance requirements in iGaming.
• Experience with ClickHouse or other analytical/columnar databases.
• Experience with monitoring, alerting, and production diagnostics.
• Experience with AI-assisted code review or automated validation tools.
• Knowledge of microservices architecture and distributed systems.
• Familiarity with Kafka, gRPC, Kubernetes, or AWS.
• Experience integrating third-party games, external studio products, or wrapper-based solutions.
• Ukrainian language skills would be a plus.

Responsibilities

• Provide IT support to employees (remote and on-site)
• Manage user accounts, permissions, and system access
• Handle onboarding and offboarding from the IT side
• Prepare and configure employee workstations
• Manage IT equipment procurement, delivery, and inventory
• Troubleshoot hardware, software, and system issues
• Maintain IT documentation and asset records
• Support internal tools (Google Workspace, Atlassian, GitHub)
• Assist with cloud access management (AWS / GCP / Azure basics)
• Participate in IT infrastructure and security improvements

Requirements

• 3+ years in IT support / Service Desk / system administration
• Experience with access management, onboarding, equipment provisioning
• Experience supporting macOS and Windows
• Understanding of network basics (DNS, DHCP, VPN, TCP/IP)
• Experience with ticketing systems
• Basic understanding of cloud platforms (AWS / Azure / GCP)
• Basic understanding of GitHub access management
• Experience maintaining documentation

Nice to have

• Experience with MDM solutions
• Experience with VPN or LDAP
• Administration experience in Atlassian, GitHub, AWS
• Interest or experience in security topics (Zero Trust, access control, endpoint security)

What we expect

• Ownership of operational tasks
• Ability to handle routine work and technical issues
• Structured approach to documentation and processes
• Proactive mindset and willingness to learn

We offer

• Competitive EUR salary
• Quarterly bonus system
• Flexible schedule
• Medical insurance
• Unlimited vacation and sick leave
• Budget for professional learning
• Modern hardware

At Geniusee, we help businesses thrive through technology partnerships and strengthen the engineering community by sharing knowledge and creating opportunities 🙌

We live by our values: Continuous Growth, Team Synergy, Taking Responsibility, Conscious Openness, and Result-Driven Mindset. Here, you’ll find a safe, inclusive, and supportive environment where your voice is heard, and feedback is welcome 🤗

Whether you want to work from home or from our offices in Kyiv / Lviv / Warsaw with stable electricity and Wi-Fi, we’ve got you covered.
Join us and make an impact 💜

Project Information:
The project focuses on building a complex, real-time, multi-component system with deep hardware integrations, strict scope control, and high reliability requirements.

Requirements
● 3+ years of experience as a Business Analyst in IT, with hands-on work on complex systems or integration-heavy projects across multiple domains.
● Strong understanding of the software development lifecycle, with a particular focus on system analysis and integration-driven solutions.
● Proven experience in eliciting and structuring requirements in technically complex environments (interviews, deep-dive sessions with engineers, document and specification analysis).
● Ability to quickly understand complex domains, hardware-related constraints, and evolving system behavior, and translate them into clear, structured requirements.
● Solid stakeholder management skills, including working with technical and non-technical stakeholders under time and responsibility constraints.
● Strong experience in defining and documenting functional and non-functional requirements, including:
— system flows;
— integration requirements;
— business rules and automation algorithms;
— simulation systems;
— constraints and assumptions.
● Experience working with multiple requirement formats: user stories, acceptance criteria, system specifications, sequence diagrams, BPMN/UML, state diagrams.
● Ability to decompose complex end-to-end system flows into clear, testable, and implementation-ready components.
● Confidence in change management: identifying impacts, managing dependencies, and maintaining system consistency when requirements evolve.
● Strong focus on scope control: ability to work strictly within the approved scope, clearly distinguish scope from assumptions, and prevent uncontrolled scope expansion.
● Strong collaboration skills with cross-functional teams: backend, system engineers, embedded/hardware-related teams, QA, and product/project management.
● Ability to reason about business value and risk when working with different solution options in responsibility-heavy and technically complex domains.
● Experience supporting business acceptance testing, system validation, and post-delivery analysis.
● English level: Upper-Intermediate (B2) or higher.
● The candidate must be based in Ukraine.
● Availability to work from Kyiv or readiness to travel to Kyiv up to several times per month when required by the project.

Responsibilities
● Perform business and system analysis activities throughout the full software development lifecycle.
● Elicit, analyze, and formalize requirements for a complex, real-time, multi-component system.
● Describe and maintain end-to-end system behavior, including interactions between subsystems and external integrations.
● Prepare and maintain clear, structured, and unambiguous documentation suitable for engineering, testing, and validation.
● Ensure strict adherence to the agreed scope and requirements baseline throughout the project lifecycle.
● Facilitate requirement clarification and validation sessions with stakeholders and the delivery team.
● Ensure shared understanding of system scope, constraints, and priorities across all involved parties.
● Actively manage requirement changes, dependencies, and risks related to system behavior and integrations, following a clear and disciplined change management process.
● Contribute to internal BA practices, documentation standards, and knowledge sharing within the company.
● Strong ownership mindset, with the ability to proactively drive analysis activities and follow topics through to resolution.
● Adaptability and ability to work effectively in a dynamic environment with evolving requirements, priorities, and incomplete information.
● Flexibility in approaches and ways of working, with the ability to adjust to project needs while maintaining focus on quality and outcomes.

Key Working Principles
● High level of attention to detail when working with requirements, integrations, and system behavior.
● Discipline in following defined scope, processes, and change management rules.
● Ability to notice inconsistencies, gaps, and edge cases early and proactively address them.

Nice to have
● Experience with system analysis, embedded systems, IoT, telecom, or other technically complex domains.
● Understanding of real-time systems, event-driven architectures, or state-based system behavior.
● Experience in presales or early-stage solution definition.


What will you get:
Career growth & projects
● Competitive salary based on your skills and experience, and a benefits package.
● Regular performance appraisals to support your career development.
● Professional development support: online courses, certifications, and study compensation (including English courses).
● A modern tech stack across challenging, long-term projects.

Health & well-being
● Paid vacation (18 working days), public holidays (11 days), and sick leave (15 days).
● VIP medical insurance or sports coverage.

Work environment & flexibility
● Remote work from anywhere in the world or in one of our offices in Kyiv, Lviv, or Warsaw.
● Necessary equipment to perform your work.

Culture & community
● A collaborative and open culture where contributions are recognized.
● Regular corporate online & offline activities.
● Geniusee Charity Fund, making a difference beyond tech.

NuxGame is a leading software development company in the iGaming industry, dedicated to helping businesses enter new markets and strengthen existing brands. Our cutting-edge solutions empower our partners to create standout brands and achieve their business objectives. We are expanding our team and seeking an experienced Team Lead QA Engineer to spearhead our Manual QA team.
 

Your Role:

As the Team Lead QA Engineer at NuxGame, you will be responsible for leading our Manual QA team, strategizing resource allocation, setting priorities, and optimizing both team and project processes. Your leadership will ensure our products meet the highest standards of quality and innovation.

Key Responsibilities:

• Direct and manage the Manual QA team, promoting best practices in QA methodologies.
• Develop and implement advanced training programs for QA methodologies and tools specific to NuxGame's operational needs.
• Engage in strategic planning and execution of test plans to ensure comprehensive coverage of all features and functionalities.
• Foster a culture of continuous improvement, encouraging innovation in testing strategies and processes.
• Lead by example in adopting new technologies and methodologies that enhance product quality and team efficiency.
• Act as a key liaison between the QA team and other departments, ensuring clear communication and collaboration across projects.
• Enhance the QA team's capabilities in test automation, including API and Web Front-End testing, to improve efficiency and coverage.
• Design and monitor key performance indicators for the QA process, ensuring alignment with project goals and timelines.
  
   

What We Expect:

• Over 4 years of experience as a QA Engineer, with significant exposure to web application testing.
• A minimum of 2 years in a leadership role, with proven skills in team management and process optimization.
• Advanced knowledge in teaching and overseeing training processes for various testing sub-types and NuxGame’s toolset.
• Strong analytical skills and the ability to make data-driven decisions.
• Exceptional problem-solving abilities and a detail-oriented mindset.

Desirable Skills:

• Expertise in test automation, preferably with experience in API or Web Front-End testing.
• Familiarity with programming languages such as Python, JS, or TS.

• Experience with Docker and CI tools like Jenkins.

   

What we offer:
We believe that a happy team builds the best products. Here is how we support you:
 

• Remote & Flexible: Work from anywhere. Our core hours are 10:00 to 18:00 (Kyiv time), Mon-Fri.
• Financial Stability: Timely payment for compensation for services
• Personal Equipment Policy: equipment are provided for use to ensure comfortable and efficient work.
• Knowledge Sharing: We regularly gather to discuss new trends, share insights, and elevate one another.
• Community: At NuxGame, you will work in a team of like-minded people who are ready to support, inspire, and tackle complex challenges together.
• Creative Freedom: We encourage initiative. With us, you have the freedom of professional expression and the space to implement your ideas.
• Time-off Policy: 24 vacation days per year + 5 sick days (without medical confirmation).
• Atmosphere: A friendly environment focused on results and mutual respect, free from unnecessary bureaucracy and pressure.
• 
  We believe in unlocking the inner potential of each team member within an open and democratic culture.
  
  Waiting for you on our team!

⭐ About BetVam

BetVam is a licensed Ukrainian iGaming operator currently in the active launch phase and building its core business processes from the ground up. We are creating a modern betting and casino platform focused on long-term growth, excellent customer experience, operational excellence, and sustainable player value within a regulated market.

About the Role

We are looking for an experienced Head of Support to build, lead, and scale the entire Customer Support function for our new iGaming project at the pre-launch stage. This is a strategic leadership role responsible for defining the customer support vision, building high-performing teams, implementing best-in-class support processes, and ensuring exceptional player experience across all customer touchpoints. You will work closely with Product, CRM, Payments, Risk, Compliance, and Operations teams to create a world-class support organization that scales with the business.

Responsibilities

• Build and lead the Customer Support department from the ground up.
• Define the customer support strategy, operating model, KPIs, and service standards.
• Recruit, develop, and manage Team Leads, Support Leads, QA Specialists, Trainers, and Customer Support Agents.
• Establish scalable support processes, workflows, and quality assurance programs.
• Ensure excellent customer service across all communication channels, including Live Chat, Email, and Messaging platforms.
• Own customer satisfaction, response times, resolution times, and overall service quality.
• Monitor operational performance and drive continuous improvements through data analysis.
• Develop workforce planning, shift management, and resource allocation strategies.
• Handle high-level customer escalations and ensure timely resolution of critical issues.
• Collaborate closely with Product, CRM, Payments, Fraud, Risk, Compliance, VIP, and Marketing teams to improve the customer experience.
• Build reporting dashboards and present operational performance to senior management.
• Drive automation, AI solutions, self-service initiatives, and knowledge management.
• Ensure compliance with company policies, responsible gaming requirements, and regulatory standards.
• Support business growth by continuously optimizing customer support operations.

Requirements

• 4+ years of experience in Customer Support within the iGaming industry.
• At least 2 years of experience managing Customer Support Managers, Team Leads, or large support teams.
• Proven experience building or scaling customer support operations.
• Strong understanding of sportsbook, online casino, and player lifecycle.
• Experience managing multi-channel customer support operations (Live Chat, Email, Messaging, Social Media).
• Strong leadership, coaching, and organizational skills.
• Experience with customer support platforms such as Zendesk, Intercom, Freshdesk, LiveChat, or similar.
• Strong analytical skills with experience using KPIs, SLAs, CSAT, FRT, ART, and other support metrics.
• Experience managing customer escalations and service recovery.
• Ability to work in a fast-paced startup environment and build processes from scratch.
• English – business level

Nice to Have

• Experience launching a new iGaming brand or supporting a pre-launch project.
• Experience managing multilingual and 24/7 customer support operations.
• Knowledge of Responsible Gaming, AML, and KYC support processes.
• Experience implementing AI-powered customer support solutions and automation.
• Experience working with VIP Support teams.
• Familiarity with Jira, Confluence, Slack, Google Workspace, and workforce management tools.
• Experience managing outsourced or international customer support teams.

Company Offers

• Opportunity to build and lead the entire Customer Support function from the ground up.
• A key leadership role with significant influence on customer experience and operational strategy.
• Work on an exciting licensed iGaming project during its launch phase.
• High level of ownership, autonomy, and direct collaboration with senior leadership.
• Competitive salary package.
• Professional growth and long-term career development opportunities.
• Friendly, ambitious, and collaborative work environment.
• Modern office in Kyiv 

We are a fast-growing product company in the iGaming industry, driven by innovation, creativity, and a passion for delivering exceptional player experiences. Our team brings together talented professionals who embrace challenges, think outside the box, and continuously strive for excellence.

We're looking for a Customer Support Specialist who is passionate about delivering exceptional player experiences, solving complex customer issues, and contributing to the continuous improvement of our support operations. If you enjoy working in a fast-paced product environment, collaborating with cross-functional teams, and making a real impact on customer satisfaction, we'd love to hear from you.
 

What You'll Do:

• Provide professional support to players via live chat and email.
• Handle complex customer inquiries and resolve issues efficiently while maintaining a high level of customer satisfaction.
• Investigate payment, account, verification, bonus, and technical-related questions.
• Escalate technical issues to the Product and Development teams with detailed reproduction steps.
• Collaborate closely with Product, CRM, Payments, and Operations teams to ensure timely issue resolution.
• Prioritize incoming requests according to urgency while meeting internal SLA targets.
   

Knowledge Base & Process Improvement:

• Maintain and improve internal documentation, FAQs, and knowledge base articles.
• Identify recurring customer issues and suggest process improvements.
• Create and update response templates, macros, and support documentation.
• Participate in quality assurance activities to maintain high support standards.
• Share customer feedback with internal teams to improve the overall player experience and product quality.
   

Product & AI Collaboration:

• Review AI-assisted support responses and identify opportunities for improvement.
• Contribute to optimizing automated support workflows and customer communication.
• Help improve support processes as the company continues to scale.

What We're Looking For:

• 1+ year of experience in Customer Support, preferably in live chat, email, or ticketing systems.
• Experience in iGaming, Online Casino, Betting, or another fast-paced digital product environment.
• Excellent written communication skills with a customer-first mindset.
• Strong problem-solving skills and attention to detail.
• Experience working with customer support platforms such as Intercom, Zendesk, Freshdesk, or similar.
• Upper-Intermediate (B2+) English for internal communication.
• Fluent Russian (or another primary customer communication language, depending on target markets).
• Ability to work rotating shifts, including evenings, nights, and weekends.
• Ability to thrive in a fast-paced environment with evolving processes.
   

Nice to Have:

• Experience working with AI-powered support tools and automation.
• Experience creating or maintaining knowledge base documentation and SOPs.
• Understanding of payment systems, KYC procedures, fraud prevention, and player verification.
• Experience with QA processes, ticket reviews, and customer support performance metrics.
• Leadership potential and willingness to mentor teammates as the support team grows.
   

What We Offer

• Fully remote work.
• Competitive salary based on your experience and expertise.
• Opportunity to join a fast-growing international iGaming product.
• High-impact role with direct influence on customer experience.
• Professional growth and career development opportunities.
• Collaborative, supportive, and ambitious team culture.
• Paid vacation and sick leave.
• Flexible working environment with opportunities to grow alongside the company.
   

Ready to help us deliver an exceptional player experience?

Apply now and become part of the Pelkino team!

Description

Our client is a leading innovator in healthcare solutions, focused on delivering advanced products and services to enhance patient care. Specializing in medical, dental, and veterinary equipment, they prioritize precision and safety in medication management systems. With a commitment to optimizing workflows and improving outcomes, our client partners with healthcare professionals to create intuitive, high-quality solutions that elevate practice efficiency and patient care standards.

As part of the GlobalLogic team, you will grow, be challenged, and expand your skill set working alongside highly experienced and talented people.

Requirements

At least 3-4 years in Software Testing (manual/automation)

Deep understanding of software development life cycle, QA methodologies, tools, and processes

Hands-on experience with manual testing, functional testing

Experience in creating and maintaining test documentation (bug reports, test cases, checklists)

Experience in working with documentation – Requirements Specifications, Test Plan, Test Reports, etc

Experience with embbeded system testing

Excellent reporting skills

Upper intermediate level of English

Working in Healthcare domain would be a plus

Job responsibilities

Lead a separate project activity assigned by PM.

Participate in test requirements development, test design, and test development

Execute manual test cases and report defects found in the issue tracking system

Work with documentation – Requirements Specification, Tests Descriptions, Test Reports, Traceability.

Track and report test coverage and software quality metrics

Work closely with the development team and customer team