Jobs at Djinni

The Role 

The Principal Data Engineer will support the Product Data Domain teams. You will build ETL pipelines to ingest and transform data to develop the data products that will power key value use cases across the company. You will work in an agile multi-disciplinary team alongside product analytics developers, product data managers, data modelers and data operations managers, ensuring that all work delivers maximum value to the company. 

Role and Responsibilities 

• Leads and architects on developing robust and scalable complex data pipelines to ingest, transform, and analyse large volumes of structured and unstructured data from diverse data sources. Pipelines must be optimised for performance, reliability, and scalability in line with the client scale.  
• Lead initiatives to enhance data quality, governance and security across the organisation, ensuring compliance with client guidelines and industry best practices. 
• Prioritises stakeholders requirements and identify the best solution for timely delivery. 
• Leads on building automation workflows including monitoring and alerting. 
• Encouraging and mentoring team members in partnership with other disciplines to create value with data across the wider organisation.  
• Helps set standards for coding, testing and other engineering practices. 
• Leads on the building and testing of business continuity & disaster recovery procedures per requirements. 

• Proactively evaluates and provides feedback on future technologies and new releases/upgrades based on deep understanding of the domain. 

   

  Are you the right candidate? 

  When it comes to data engineering, we look for the following skills. 

Technical skills 

• Extensive (5+ years) experience in a data engineering or analytics engineering role, preferably in digital products. 
• Extensive experience in building ETL pipelines, ingesting data from a diverse set of data sources (including event streams, various forms of batch processing) 
• Excellent SQL and python skills. 
• Extensive use of AWS  
• Good working knowledge of Data Warehousing technologies (such as AWS Redshift, GCP BigQuery or Snowflake). 
• Experience in deploying and scheduling code bases in a data development environment, using technologies such as Airflow.  
• Demonstrable experience of working alongside cross-functional teams interacting with Product Managers, Infrastructure Engineers, Data Scientists, and Data Analysts. 

TRENDFORMER is an innovative product company because we don’t just make toys. At TRENDFORMER we’re changing the face of play.

Our professional and creative team has developed and successfully launched unique products internationally under the brands PIXIO (https://pixio.site/), HEY CLAY (https://hey-clay.com/) and VOXART (https://vox.art/). Today, our products are sold in more than 50 countries worldwide. These products are designed to spark creative potential, take children on a fantastic journey of discovery and crafting, and inspire learning through play.

We are looking for an experienced UX/UI Designer to join our product team and contribute to the development and continuous improvement of our digital products. 

Your responsibilities:

• Design and refine UX/UI concepts for digital products in alignment with business objectives and user needs;
• Create high-fidelity mockups, wireframes, and interactive prototypes for mobile and web products to support development and testing;
• Develop, maintain, and evolve design systems to ensure consistency and scalability across products;
• Conduct user research and competitive analysis to identify design improvement opportunities;

• Collaborate closely with development teams and key stakeholders to ensure design solutions meet business requirements and technical constraints.

   

Our ideal candidate has:

• 5+ years of professional experience in design, with a strong focus on UI/UX;
• Advanced proficiency in design tools such as Figma, Adobe Creative Suite, Sketch, or similar;
• Strong expertise in UI/UX design, with well-developed analytical and problem-solving skills;
• Deep understanding of user experience principles and their impact on product design;
• Solid knowledge of visual design fundamentals, including color theory, typography, composition, iconography, and layout;
• Understanding of technical constraints and platform-specific requirements for mobile and web applications;
• Extensive experience in prototyping and user testing;
• Ability to analyze problems, synthesize data, collect user feedback, and translate insights into effective design solutions;
• Excellent communication skills and the ability to work effectively with diverse stakeholders;
• Strong teamwork skills, with the ability to collaborate cross-functionally and manage design tasks within project timelines;
• Experience working on gameplay-related or gamified products is a plus.

We offer:

• The opportunity to shape globally recognized products that kids and families love;
• Flexible work format (remote or hybrid);
• A supportive, creative, and forward-thinking team;
• Open-door culture and direct communication;
• Competitive salary (negotiable based on engagement format and experience).

Join us and be a part of something meaningful. Let’s build the future of play, together!

We are looking for a Senior QA Engineer with strong experience in both manual and automated testing. The ideal candidate has hands-on experience with Python-based test automation, API testing, and working with databases, along with a solid understanding of CI/CD processes. This role involves maintaining high-quality standards and supporting the delivery of reliable software in an Agile environment.

Job requirements

• 4+ years of experience as a QA Engineer
• 2+ years of hands-on experience in test automation using Python (Pytest, Requests, Playwright)
• Experience with API testing tools (Postman or similar)
• Basic SQL knowledge, preferably with PostgreSQL
• Familiarity with CI/CD tools (GitLab CI/CD or similar)
• Strong experience in regression testing, defect management, and overall quality assurance across multiple releases
• Experience working in Agile environments
• Proficiency in spoken and written English

Nice to Have:

• Experience with trading platforms or financial domain projects
• Experience testing high-load or real-time systems

Job responsibilities

• Reviewing and testing new features, user stories, and bug fixes from current sprint
• Performing exploratory testing sessions to discover edge cases
• Writing and updating automated tests for new functionality
• Maintaining test documentation and updating test cases
• Participating in Agile ceremonies 
• Validating business logic and user workflows, providing feedback on feature feasibility and usability
   

Job benefits

• Competitive and Attractive Pay
• Work your way: this is a remote opportunity
• 21 vacation + 7 no-questions-asked sick days per year.

• Career growth: Continuous Development & Performance Reviews

   

BigD is seeking a talented Data Analyst to join our dynamic team. BigD is an iGaming operator (top brand). But that’s not all — we also have a thriving Affiliate Program, a handy Payment solution, and an AI user acquisition solution. We are a big family of over 500+ creative minds.

What to do:

• Collect, process, and analyze large data sets in the gambling/betting domain
• Design and build a product analytics system from the ground up
• Form and maintain a reporting system for key business metrics (conversion, deposit, LTV, etc.)
• Analyze user behavior, conduct user segmentation, and identify key trends
• Plan and execute A/B tests and experiments, evaluate their efficiency
• Identify growth points and develop recommendations for boosting conversions and revenue

• Build and monitor dashboards and deliver regular analytical reports

   

We are looking for:

• 2+ years of experience as a Data Analyst
• Deep understanding of core gambling/betting metrics and business processes: conversion, deposit, LTV, ROI, churn, retention, 
• Confident in SQL and working with databases
• Familiarity with analytics platforms
• Knowledge of BI tools - Tableau, Power BI, Metabase, etc. 

• Experience with BI tools (must) 

   

Working conditions:

• Direct communication with the core TEAM
• 28 calendar days of vacation
• Paid sick leave
• Sports compensation
• Compensation for courses and training
• Day off for birthday
• Flexible work schedule
• Regular salary reviews
• Salary paid at a favorable rate
• Non-toxic work environment, free of bureaucracy

• Stable salary payment

   

Join a fast-growing team at the forefront of the iGaming industry, where your expertise will directly contribute to the company's growth and success.

Location: Fully Remote (Europe) 

Type: Full-time preferred - part-time negotiable

Experience: Medior - Senior 

Are you a HubSpot power admin who knows exactly how to squeeze every drop of value out of the platform? Do you get energy from building intelligent systems and making a real impact at a fast-growing SaaS scale-up?

We are looking for a dedicated HubSpot Specialist to take ownership of our CRM environment and integrations, ensuring our commercial teams run like a well-oiled machine.

The Role

As our HubSpot Expert, you are the technical owner of our commercial engine. Your primary mission is to maximize the value we get from HubSpot across our Sales, Marketing, Customer Success, and Support teams.

While business logic and deep process mapping will initially be guided by leadership, you will be the absolute authority on how things get built. If we need to see conversion rates per pipeline stage, you know exactly how to configure the funnel analytics. If you notice we aren't utilizing HubSpot Playbooks for our sales calls, you proactively suggest and implement them.

You will also handle connections between HubSpot and our other tools using platforms like Zapier, Make, or n8n.

What You Will Do

• HubSpot Mastery: Manage (currently 200 active workflows) and optimize the Sales, Marketing, and Service Hubs to their fullest potential. You will build and maintain advanced workflows, sequences, and automation rules.

   

• System Utilization: Proactively identify unused HubSpot features (like Playbooks, Lead Scoring, or advanced reporting) and deploy them to improve team efficiency.

• Light Integrations: Connect our ecosystem using native integrations or external automation tools (n8n, Make, Zapier) to ensure smooth data flow between systems like our billing software and finance tools.

   

• Data Guardian: Act as the guardian of our "Source of Truth", keeping our data clean, segmented, and actionable.

   

   

Growth Trajectories

We don't expect you to be a master of everything on day one. As you settle into the role, you will have the opportunity to grow in one (or both) of the following directions:

1. Process & RevOps Strategy: Learn how to drill down into operational bottlenecks, map complex business processes, and prioritize high-impact automations alongside the Head of Product.

    

2. AI Implementation: Dive into the world of AI by building RAG-based support bots, implementing chatbots, or using AI to analyze sales transcripts to automatically enrich deal data and track objection handling.

What We Expect From You

• Deep HubSpot Expertise: You have demonstrable, hands-on experience with HubSpot (CRM, workflows, reporting, Hubs). You know the platform's capabilities and limitations inside out.

   

• Integration Skills: Experience connecting tools using API-based integrations and automation platforms (Make, n8n, Zapier).

   

• Proactive & Independent: This role is open to fully remote candidates across Europe, so you must be a self-starter who communicates effectively with office-based stakeholders.

   

• Fluent English: Essential for configuring systems and communicating with the team.

What You Can Expect From Us

• Impact: A diverse role within a profitable, fast-growing SaaS scale-up with direct impact on your colleague's efficiency.

   

• Independence: You get ownership over Hubspot and become the 'master' of the system.

   

• Growth & Coaching: Active coaching from the Head of Product to help you develop your business skills.

   

• Culture: A low-barrier, entrepreneurial culture with fun colleagues.

   

We are currently looking for a Project Manager who will support and coordinate several client accounts, help manage outstaff projects, and grow together with our delivery team.
 

This role is ideal for someone with early experience in project management, operations, account coordination, or IT delivery who wants to grow into a strong Delivery Manager role.
 

What you will do

• Coordinate ongoing outstaff projects across several client accounts
• Maintain regular communication with engineers working on client projects
• Support smooth collaboration between clients, delivery, recruitment, and resource teams
• Participate in staffing processes and help match specialists to project needs
• Review CVs together with the team and support candidate evaluation
• Assist in technical and cultural interview coordination
• Help identify and prevent delivery risks early
• Support account development and expansion opportunities
• Work closely with Sales during pre-sales and discovery stages
• Ensure specialists match project requirements, budget, and expectations
• Maintain project documentation and operational records
• Support preparation and coordination of contracts and related documents
   

Who we are looking for

• 1–3 years of experience in Project Management, Account Management, Operations, Recruitment coordination, or similar roles
• Higher education (required)
• Basic understanding of IT delivery or completed PM / IT-related courses
• Strong communication and organizational skills
• Ability to work in a multitasking environment
• Attention to detail and accuracy in documentation
• Confident PC user with experience in Google Workspace
• Basic experience working with CRM or tracking systems
• Proactive mindset and willingness to learn
• English level — Intermediate or higher
   

Nice to have

• Experience in IT outsourcing / outstaff environments
• Understanding of software development lifecycle
• Experience supporting interviews or staffing activities
• Agile / Scrum theoretical knowledge
   

What you get

• Structured mentoring from experienced Delivery Managers
• Opportunity to grow into a Delivery Manager role
• Hands-on experience with real IT delivery and client accounts
• Fully remote work format
• Work with modern technologies in an experienced team
• Real impact on project and company growth
• Competitive compensation with growth opportunities

YozmaTech isn’t just another tech company – we’re a global team of go-getters, innovators, and A-players helping startups and product companies scale smarter and faster.
We build dedicated development teams across 10+ countries, creating strong, long-term partnerships based on trust, transparency, and real impact.
Here, every idea counts. We value people who are proactive, open-minded, and ready to grow. If you’re passionate about building meaningful products and want to join a team that feels like family – you’ll feel right at home with us.

Our client is building the next generation of short drama, a premium platform designed for
vertical storytelling, rich user engagement, and long-term retention. This is content-tech
company at our core, blending Hollywood-style creative with deep product thinking and
advanced monetization models. Backed by one of Israel’s leading content powerhouses with
a proven global track record (Netflix, HBO, Canal+, Sony, and more).
The team consists of serial entrepreneurs, growth experts, and creative minds focused on creating a new entertainment experience for mobile audiences

We're looking for a Mobile QA Engineer to ensure the quality of our short-form drama
streaming app (iOS & Android). You'll own the testing strategy for a vertical video platform
with in-app purchases, ad integrations, and a coin-based economy.

Key Requirements:
🔹 3+ years of mobile QA experience (iOS & Android);
🔹 Hands-on experience testing video/streaming apps- understanding of buffering;
🔹 HLS playback, frame drops, and performance metrics;
🔹 Experience testing in-app purchase and subscription flows on both app stores;
🔹 Familiarity with React Native / Expo-based apps and their common quirks;
🔹 Comfortable using device logs (Xcode Console, Logcat) and network debugging;
🔹 Tools (Charles/Proxyman);
🔹 Experience with bug tracking tools (Linear, Jira, or similar);
🔹 Strong understanding of mobile OS differences, device fragmentation, and;
🔹 Screen-size edge cases;
🔹 English – Upper-Intermediate or higher.

Will be plus:
🔹 Experience with test automation frameworks (Detox, Maestro, or Appium);
🔹 Familiarity with Firebase Auth, Mixpanel/AppsFlyer analytics validation;
🔹 Exposure to CI/CD pipelines (GitHub Actions, EAS Build);
🔹 Basic understanding of REST APIs and comfort testing backend endpoints;
🔹 (Swagger/Postman);
🔹 Experience with accessibility and localization testing;

What you will do:
🔹 Design and execute manual and automated test plans for iOS and Android builds;
🔹 Test vertical video playback (HLS/Mux streaming), subtitle rendering (SRT/VTT);
🔹 And feed scrolling performance;
🔹 Validate in-app purchase flows (Apple App Store & Google Play), coin;
🔹 Transactions, subscriptions, and receipt validation;
🔹 Test authentication flows across providers (Apple Sign-In, Google, Facebook);
🔹 Verify ad integration (AppLovin MAX) and reward mechanics (daily rewards;
🔹 Ad-based earnings);
🔹 Perform regression, smoke, and exploratory testing across episodes, series;
🔹 Watch history, and user profiles;
🔹 Track and reproduce bugs with clear reproduction steps, device info, and logs;
🔹 Collaborate with mobile and backend engineers on defect triage and release;
🔹 Readiness;

Interview stages:
🔹 HR interview;
🔹 Technical interview;
🔹 References;
🔹 Offer;

Why Join Us?

At YozmaTech, we’re self-starters who grow together. Every day, we tackle real challenges for real products – and have fun doing it. We work globally, think entrepreneurially, and support each other like family. We invest in your growth and care about your voice. With us, you’ll always know what you’re working on and why it matters.
From day one, you’ll get:
🔹 Direct access to clients and meaningful products;
🔹 Flexibility to work remotely or from our offices;
🔹 A-team colleagues and a zero-bureaucracy culture;
🔹 Opportunities to grow, lead, and make your mark.

After you apply

We’ll keep it respectful, clear, and personal from start to offer.
You’ll always know what project you’re joining – and how you can grow with us.

Everyone’s welcome

Diversity makes us better. We create a space where you can thrive as you are.

Ready to build something meaningful?

Let’s talk. Your next big adventure might just start here.

We are looking for a senior DevOps / infrastructure engineer to join a licensed European fintech company on a long term contract.

Requirements:
- 5+ years of hands-on DevOps experience
- Strong AWS expertise (EKS, EC2, S3, RDS, Lambda, IAM, VPC, CloudWatch)
- Terraform as primary IaC tool
- Kubernetes experience (preferably EKS)
- CI/CD pipelines (GitHub Actions, ArgoCD, Jenkins, or similar)
- Monitoring and observability (Prometheus, Grafana, ELK)
- Docker, containerization
- Networking fundamentals (VPN, firewalls, load balancing)
- Familiarity with security and compliance (SOC 2, PCI DSS is a plus)
- English B2+

Nice to have:
- Experience in fintech, payments, or regulated industries
- Ansible
- Scripting (Bash, Python)
- Blockchain node deployment experience

Details:
- Full time, fully remote
- Long term engagement
- Timezone: GMT+1 or east (Europe, Middle East, Central Asia)

To apply, please share:
- Your CV
- GitHub or portfolio (if available)
- LinkedIn profile

Welcome to Drawer.AI!

- What we do: AI-driven workflows that let estimators pull quantities and costs from complex PDF drawing sets.  
- Stage: Seed-funded, revenue-generating, aiming for a Series A in 2026.  
- Why join now: Real customers are pushing our roadmap faster than our current front-end team can build.

We’re looking for a UI/UX Designer to work on an AI-powered B2B SaaS product in the construction domain.

Key Responsibilities:

• Collaborate with stakeholders to create visual interface concepts.
• Communicate new concepts and their key objectives to the product team.
• Design a complex UI similar to CAD systems (workspaces, canvases, toolbars, panels, context menus).
• Develop and maintain Design System.
 

Requirements:

• 4+ years as a UX/UI Designer with a focus on UI concepts.
• English proficiency above B2 level (frequent communication with stakeholders required).
• Strong understanding of UX patterns for tool-based applications (toolbars, hotkeys, multi selects, context actions, drag-and-drop).
• Experience with complex, multi-panel interfaces.
• Proven Figma skills: extending design systems to build new features.
• Understanding of power-user workflows and keyboard shortcuts.
• Proficiency in Figma (components, auto layout, variants, prototyping).

Nice to have:

• Experience designing interfaces for CAD products (e.g., AutoCAD, Revit, or similar tools used by engineers and estimators).
• Extensive hands-on experience using CAD products (e.g., AutoCAD, Revit, Bluebeam or similar tools for engineering and estimation workflows).
• Basic understanding of electricity and physical engineering processes.

Join our stellar team at Drawer.AI, where excellence meets opportunity! Experience the exceptional; enjoy a competitive salary and career advancement and the outstanding work environment we take pride in. Elevate your professional journey with us – because we believe in creating success together. Build a better future with us!

PayAdmit is an international FinTech company specializing in payment orchestration and comprehensive B2B payment solutions

We are looking for a proactive and results-driven Account Manager to strengthen client relationships and support business growth

Requirements:

• At least 3 months of experience in B2B sales (preferably in FinTech)

• English proficiency at B2 level or higher

• Experience in direct/active sales

• Experience in preparing commercial proposals

• Strong planning and objection-handling skills

• Experience working with service contracts

• Analytical mindset with forecasting ability

• Ability to process large volumes of data with strong attention to detail

Preferred Qualifications:

• Background in FinTech, IT, Cryptocurrency, or Blockchain

• Experience in selling payment solutions or working with payment systems

• Previous experience as an Account Manager

Key Responsibilities:

• Build and maintain long-term relationships with clients and partners

• Identify client needs and ensure high levels of satisfaction

• Conduct market and competitor research to identify growth opportunities

• Execute and follow through on sales strategies

• Prepare and manage documentation (contracts, invoices, commercial proposals)

• Monitor and analyze client portfolios and performance metrics

• Collaborate with internal teams to ensure high service quality

• Participate in industry-related events and conferences (online and offline)

Working Conditions:

• Full-time position: Monday–Friday, 10:00 AM – 7:00 PM

• Remote work format

• Access to all necessary tools for productive workflow

• Company-sponsored professional development (courses, seminars, new projects)

• Corporate English learning support

• Opportunities for career growth across different projects and roles

About us:
We are a fast-growing product company seeking an experienced  Marketing Manager to lead marketing efforts for our mobile apps (iOS/Android). You will play a key role in shaping strategy, driving growth, and mentoring the team.

Responsibilities:

• 3+ years of experience as a Marketing Manager in mobile products (iOS/Android).
• Develop and execute marketing strategies to grow user base, improve retention, and boost monetization.
• Plan and launch new app releases, major updates, and new features.
• Manage and optimize marketing budgets.
• Conduct market and competitor analysis, run A/B tests, and measure campaign performance.
• Set up and optimize advertising campaigns 
• Collaborate closely with product and development teams.
• Understand the full mobile product development lifecycle.

We offer:

• Competitive salary based on experience
• Official cooperation as a private entrepreneur (FOP) with full support and accounting assistance
• Paid sick leave and annual leave
• Fully remote work format
• Stable workload and long-term cooperation

Our mission is to make learning technology accessible, easy and fun for users across the world! We are creating next-generation education platform for learning software development and intent to become a leading player in that market.

Are you interested in participating in the development of a platform that will be used by millions of users around the world? Do you want to help thousands of people enter the world of programming, data analysis, machine learning? Do you want to work in a team where your opinions and ideas really matter? If your answer to all the questions is yes, it's a match!
Currently we’re looking for a full-time Course Creator!

Responsibilities:

- Designing and creating various types of educational materials
- Monitoring the latest technological developments to quickly create new and, most importantly, relevant materials
- Collecting and analyzing feedback on developed materials
- Proposing and managing innovative ideas to improve not only the content team's performance but also the entire project
- In addition to the mandatory duties, there is the opportunity to engage in additional areas to some extent—like analytics, delve into content for social networks, or work on animations for courses, etc.

Requirements:

- Passion for educating others (experience as a tutor or teaching assistant is a plus)
- It is very important to have a main profile in a technical discipline - mathematics, computer science, or other related fields
- Academic background in mathematics, computer science, or other related fields. We are open to candidates with unfinished degrees (currently in progress)
- Video editing skills are also valued as the platform is moving towards a video format
- Creativity, artistic perspective
- Strong analytical and critical thinking
- English upper intermediate or higher;
- Ability to explain complex concepts in simple language;
- Thorough attention to detail.

What do we offer:

- Work within an ambitious team on a socially impactful education product.

- 20 working days of paid vacation per year, plus public holidays.

- An office with a reliable shelter, generators, satellite internet, and other amenities.

- Access to our corporate knowledge base and professional communities.

- Compensation for English language learning, external training, and courses.

- Medical insurance and full sick leave compensation.

- Company doctor and massage in the office.

- Sports activities: running, yoga, boxing, and more.

Tribuna.com is a leading digital sports media company with projects across European and global markets, reaching over 10 million users.

From an SEO point of view, Tribuna.com is a large-scale product with millions of indexed pages. Our SEO strategy is built around expertise, usefulness, and depth. We aim to deliver high-quality, authoritative answers to a wide range of sports and betting queries. If you want to work on a complex, high-impact product rather than smaller standalone projects, you’ll fit right in.

What you’ll do

• Build and cluster semantic cores for multiple verticals.
• Lead on-page and off-page optimization to drive measurable growth.
• Maintain clear analytics and reporting for cross-functional teams.
• Test new ideas, develop hypotheses, and validate them quickly.
• Collaborate closely with product managers, developers, and editors.
• Create technical requirements for developers and content teams.

What we’re looking for

• Strong command of Arabic and English.
• Proven SEO experience in competitive niches (iGaming experience is a strong plus, but not required).
• Understanding of user behavior signals and search engine quality filters.
• Strategic thinking, strong organization skills, and attention to detail.

Nice to have

Experience with tools such as Ahrefs, Serpstat, Netpeak Spider, Screaming Frog, SEO PowerSuite, KeyCollector, or KeyAssort.

What we offer

• Competitive salary based on your experience and impact.
• Work within a strong team on a large-scale global project.
• Real influence on technical and product decisions.
• A chance to deepen your SEO expertise and apply it at scale.
• 24 vacation days and a flexible approach to sick leave.
• A supportive team and the option to work fully remotely.

Emerise Group is a dynamic, product-driven company operating in the iGaming industry, focused on building high-impact solutions that fuel innovation and deliver outstanding user experiences across the entertainment ecosystem. We currently have an opening for Head of Customer Success. This is a high-impact role, where you’ll own the strategy and development of customer support and success, directly influencing client satisfaction, retention, and LTV. Your initiatives will have a direct impact on revenue growth.
 

Requirements:

• Experience: 2+ years in customer success, account management, or related roles; at least 3 years in a leadership position.
• Industry Knowledge: Proven experience in online gambling, iGaming, or other regulated industries.
• Customer Success Expertise: Demonstrated track record in developing and implementing customer success strategies, onboarding programs, and retention initiatives.
• Leadership Skills: Experience building, managing, and motivating high-performance teams.
• Analytical Skills: Ability to analyze customer data, identify trends, and implement improvements based on insights.
• KPIs & Metrics: Hands-on experience with CSAT, NPS, CLV, churn rate, and other key customer success metrics.
• Collaboration: Proven ability to work effectively with product, tech, and compliance teams to deliver customer-focused improvements.
• Communication: Excellent verbal and written communication skills; ability to manage relationships with key and VIP customers.
• Regulatory Compliance: Understanding of gambling regulations and responsible gaming principles.
• Tools & Platforms: BackOffice SoftSwiss (preferred), Chat providers: LiveChat / HelpDesk, Jira.
• Language: English at B2/C1 level (both written and spoken).
    

Expected Duties / Responsibilities:

• Develop and implement a customer success strategy.
• Build and lead a customer success team to provide world-class support and ensure high customer satisfaction and retention.
• Coordinating a team of 9 specialists across Support and RFPD (Anti-Fraud) departments.
• Establish and track key performance indicators (KPIs) for customer success, including customer satisfaction (CSAT), Net Promoter Score (NPS).
• Create and manage customer onboarding programs to ensure seamless integration.
• Collaborate with product and tech teams to relay customer feedback and drive continuous improvement.
• Act as the main point of contact for high-value customers, addressing concerns and identifying growth opportunities.
• Develop and execute customer engagement strategies to increase customer lifetime value.
• Ensure compliance with gambling regulations and responsible gaming practices in all customer interactions.
• Analyze customer data to identify patterns, trends, and potential issues, proactively addressing them to improve the customer experience.
   

Selling Points:

• Remote-First Work Model: we offer a fully remote work environment, providing you with the flexibility to work from any location worldwide while maintaining high productivity and work-life balance.
• Growth-Oriented Environment: join a fast-growing business operating in a startup-driven environment with minimal bureaucracy. We value efficiency, ownership, and the ability to make decisions quickly.
• Opportunity to scale customer success and support: you will take ownership of the entire customer experience and support strategy, driving team performance, customer satisfaction, retention, and lifetime value, with a direct impact on overall revenue growth.
• Collaborative and Transparent Culture: we foster a professional, respectful, and open working culture where teamwork, accountability, and clear communication are core values.

Work format: Remote

Time zone: 8:30 AM – 5:00 PM (EST) with at least 5 hours overlap with New York

About the Company

Crystalia Glass LLC is a leading provider of high-quality glass solutions, transforming residential and commercial spaces with elegance and precision. Founded in 2017 in New York, the company has expanded its presence with offices in Los Angeles, Florida, and Texas, serving clients across the United States.

Due to company growth and team expansion, we are looking for a Payroll Specialist to support our financial and operational processes.

Key Responsibilities

• Collecting and validating timesheets for W-2 employees, 1099 contractors, and remote teams
• Entering payroll data into internal payroll spreadsheets or systems
• Calculating gross pay, deductions, and net pay
• Managing bonuses, overtime, and commission payments
• Accounting for taxes, deductions, compensations, and social contributions (including FICA)
• Preparing payroll reports and maintaining accurate payroll databases
• Tracking paid time off, sick leave, and FMLA in accordance with state regulations
• Maintaining contractor records and preparing annual reporting (1099-NEC / 1099-MISC)
• Collaborating with internal teams (HR, logistics, supervisors, and other departments)

Requirements

• Proven experience in payroll processing (experience with U.S. companies is a strong advantage)
• Understanding of basic accounting and financial principles
• Strong proficiency in Excel / Google Sheets
• Experience with accounting or ERP systems is a plus (QuickBooks, 1C, SAP, BAS, etc.)
• Ukrainian language proficiency is required; Russian is a plus for internal team communication
• High attention to detail and ability to work with large volumes of data
• Strong organizational skills and ability to work in a fast-paced environment

What We Offer

• Stable full-time position in an international company working with the U.S. market
• Competitive salary paid in foreign currency
• Flexible work setup and ability to work remotely
• Supportive professional team and friendly work environment
• Structured onboarding and support during adaptation