Jobs at Djinni

QIT Software is looking for a backend engineer who is strong in MySQL performance and operational excellence on AWS RDS. This role is focused on writing and optimizing SQL, preventing slow queries before they impact customers, and building reliable tooling and monitoring for database operations.

Details:
- Schedule: Full-time, remote
- Client: USA
- Duration: long-term
- Tech stack: Python, MySQL, AWS, etc.
- Timezone: 8 hours overlap with PST

Requirements:

- Strong backend experience with Python in production systems
- Deep hands-on experience with MySQL query optimization and indexing in real-world workloads
- Production experience operating AWS RDS for MySQL (parameter groups, storage/IO considerations, backups, read replicas)
- Proven ability to troubleshoot performance issues (locks, long-running transactions, connection saturation, IO bottlenecks)
- Experience implementing monitoring and alerting (CloudWatch, Performance Insights, or equivalent)
- Ability to communicate clearly with product engineers and propose practical, measurable improvements
- Comfortable shipping operational tooling with safe rollout practices and documentatio

Responsibilities:

- Write, review, and optimize complex SQL queries (MySQL) for high-traffic production workloads
- Diagnose slow queries using EXPLAIN/ANALYZE, index strategies, query rewrites, and schema adjustments
- Implement preventative solutions (query patterns, guardrails, limits, caching strategies where appropriate) to reduce latency and load
- Partner with product engineering teams to design efficient data access patterns and avoid N+1 and other performance anti-patterns
- Build internal tools for database operations (migrations support, safe query tooling, job automation, runbooks)
- Set up and improve database monitoring and alerting for AWS RDS (performance, replication/IO, connections, locks, storage)
- Support incident response related to database performance and reliability, including postmortems and remediation plans

Hiring process:
1 - Pre-screen (up to 30 mins), 2 - Application (Q&A + Brief video introduction (up to 2 minutes)), 3- Technical Interview (live coding up to 1 hour), 4 - Team fit interview with Co-founder

Location: Remote

Type: Full-Time

Department: Engineering / Data Sciencej / AI

We are a company based in California seeking a versatile Generative AI Engineer who sits at the intersection of software development and creative AI. You will not only generate and test high-quality AI imagery but also build and maintain the Python-based tooling that powers our workflows.

Our product is a cutting-edge AI tool that makes children the starts of their own custom stories. We have partnerships with some of the biggest entertainment companies in the world.

Most of our team is Ukrainian.

Key Responsibilities

• Tool Development & Maintenance:
  • Maintain and improve our internal Python-based applications that generate images based on specific prompts.
  • Debug and enhance code in Jupyter Notebooks and manage version control via GitHub.
  • Ensure smooth operation of tools through the Command Line Interface (CLI).
• Image Generation & Workflow Testing:
  • Execute image generation tasks using SwarmUI (training provided, but aptitude required).
  • Run rigorous testing on image outputs to ensure consistency and quality.
• Prompt Engineering:
  • Write, test, and validate prompts to achieve specific visual results.
  • Iterate on prompt strategies to improve the reliability of image models.
• Collaboration:
  • Work closely with key stakeholders to interpret requirements and translate them into technical execution, mostly around efficient and effective prompting as it relates to high-quality images.
  • Communicate technical constraints and wins to cross-functional teams.

Required Qualifications (The "Must-Haves")

• Python Proficiency (Mid-Level): You can write clean functions, debug existing code, and are comfortable working within Jupyter Notebooks.
• Command Line Confidence: You are comfortable navigating the OS, running scripts, and managing environments via CLI.
• Version Control: Standard proficiency with Git and GitHub (pull, push, merge, resolve conflicts).
• Prompt Engineering Basics: You understand how to structure a text prompt to get a desired image result and how to troubleshoot when the model hallucinates or fails.
• Language Skills: Strong professional English (written and verbal) is mandatory for communicating complex requirements with the team.

Preferred Qualifications (The "Nice-to-Haves")

• SwarmUI Experience: Familiarity with this specific interface or similar Stable Diffusion web UIs (ComfyUI, A1111).
• Cloud Autonomy: Experience setting up and managing cloud instances (AWS, GCP, or Lambda Labs) for GPU computing.
• Model Training: Experience training LoRAs, Dreambooth, or fine-tuning checkpoints.
• SOTA Knowledge: A genuine interest in the latest developments in Image Generation (Flux, SDXL, ControlNets, etc.).

Soft Skills & Cultural Fit

• High Autonomy: You don’t need to be micro-managed. If you see a bug in the tool or a way to optimize the prompt workflow, you fix it or propose a solution.
• Bridge Builder: You can act as a translator between technical code and creative visual requests.
• Fast Learner: You can pick up new tools (like SwarmUI) with a short learning curve.

Join a fast-growing international iGaming & Entertainment project and lead the LATAM support team!

We are an international online entertainment platform operating in the iGaming industry, actively expanding in Latin America, with a primary focus on Chile and Argentina.

Due to growth in the number of chats and new market launches, we are looking for a Customer Support Team Lead (Spanish LATAM) to manage, develop, and scale a team of chat support operators.

What You Will Do

• Lead and manage a team of Customer Support Operators (chat support).
• Organize daily operations: schedules, workload distribution, attendance control.
• Monitor, analyze, and improve KPIs (CSAT, response time, resolution rate, quality).
• Conduct onboarding, training, and continuous coaching of operators.
• Review chats and provide structured feedback and quality control.
• Act as the main escalation point for complex cases (payments, verification, bonuses, technical issues).
• Participate in hiring operators for the LATAM market.
• Collaborate with QA, Payments, Product, and other internal teams.
• Optimize scripts, workflows, and internal support processes.
• Maintain team motivation and a high standard of service quality.

What We Expect

• Spanish (LATAM) — fluent written and spoken (mandatory, checked live).
• English or Russian — good written and spoken level (for internal communication).
• 2+ year of experience as a Team Lead / Supervisor in customer support, chat support, or call center.
• Strong understanding of support KPIs and quality metrics.
• Experience in iGaming / betting / online entertainment is a strong advantage.
• Confident people-management skills: coaching, feedback, conflict resolution.
• Ability to work evening and night shifts aligned with LATAM time zones.
• High level of responsibility, stress resistance, and autonomy.
• Experience managing remote teams is a plus.

What We Offer

• Fully remote position — work from anywhere.
• 5/2 working schedule.
• Evening and night shifts aligned with LATAM time zones.
• Paid onboarding and full support during adaptation.
• Opportunity to build and grow a team in a rapidly expanding LATAM market.
• Professional growth within an international iGaming project.
• Transparent communication and fast decision-making.
• Stable long-term cooperation.

About the Role

We are looking for a detail-oriented Contract Administrator to oversee the full lifecycle of legal and commercial documents at Receptor AI. This role is critical for ensuring compliance, audit readiness, accurate documentation, and clear legal communication with internal teams and external clients. You will act as the central point of control for contract management, document tracking, and legal workflows.

Key Responsibilities

Contract & Document Management

• Manage all document types (NDAs, MSAs, WOs, CNAs, RA, extensions, terminations, etc.)
• Ensure all executed documents are properly stored, named, and versioned
• Register all agreements, create and fill in documents according to templates 
• Maintain and update the Commercial Document Tracking system
• Create and maintain client folder structures upon NDA initiation
• Enforce strict naming conventions and version control

Workflow Oversight & Approvals

• Track legal team feedback, approvals, and pending actions
• Coordinate document status and approvals across Legal, BD, PM, and Operations

DocuSign Management

• Manage the full DocuSign process
• Send agreements for signature to the CEO and external parties once legally approved
• Track completed envelopes and signature status

Legal Correspondence

• Handle client correspondence related to legal and contractual matters
• Ensure accurate, timely communication between clients, legal counsel, and internal stakeholders
• Support clarification of contractual terms and procedural questions

Weekly Audits

• Audit DocuSign activity (completed and pending envelopes)
• Audit CRM records related to contracts and legal documentation
• Reconcile discrepancies between executed agreements and the shared drive

Compliance Enforcement

• Identify and manually file missing documents
• Correct naming, versioning, and folder placement errors
• Report recurring compliance gaps to the Head of Operations and CEO
• Coordinate with BD and PM teams to resolve documentation issues
• Enforce, update, and improve SOPs and training documentation as needed

Required Qualifications

• Curious and comfortable working in a scientific environment and be willing to learn the basics of biology and chemistry relevant to our work
• High attention to detail and strong organizational skills
• Comfort working with executives and cross-functional teams
• Ability to manage multiple workflows simultaneously
• English proficiency B2+.

• Ability to work independently and enforce internal standards

   

Nice to Have

• Experience in contract administration, legal operations, or document management
• Bachelor’s degree in Biology, Molecular Biology, Computational Biology, or a related field.
• Strong understanding of document lifecycle and compliance processes
• Experience working with DocuSign and CRM systems

Hey! Other Land team sending “cheers” to you. We’re currently looking for Product Designers to join our team full-time or collaborate with us on a project basis.

 

Who We Are:
 

At Other Land, we might label ourselves a Product Design Agency, but delve deeper, and you'll find a group of 11 people deeply committed to the craft of a good product design. We work extensively with both startups and established companies to support and realize their ambitions.

For our clients, we're more than just an extended design team; we're strategic partners. We bring fresh perspectives, infuse innovative design strategies, solve complex problems, and help businesses establish their recognizable visual identity, among other things. While we respect limitations, we always seek ways to enhance, add extra value, and optimize.

Our team is spread out all over the world. We catch up weekly on Zoom to discuss ongoing projects, share knowledge, and ensure we’re on the same page. Whenever possible, we’re trying to find an opportunity to grab a coffee or a bite in Kyiv or other cities in Europe.

Instead of a lengthy description, let us highlight some of the projects we've been working on over the past year:

• Improving the interface of a graphic editor for a company producing tools for handcrafted goods (USA)
• Redesigning a family-focused investing app that helps parents and kids learn and manage stocks together (USA)
• Making data-driven product design optimisation for an EdTech platform (Germany)
• Redesigning a coffee-ordering app (Middle East)
• Improving the product experience for one of the region’s largest fintech (UAE)
• Improved UI of an AR mobile app for wearing digital wardrobe items (USA)
• Redesigned a mobile app and built a design system for the biggest telecom provider (UAE)
• Redesigned a B2B SaaS platform for restaurant business management (Germany)
• And many other cool things

What we're looking for in designers:

• Desire to be the main owner of the project. Your role at Other Land goes beyond just design. Our clients and our team look to you as the central figure of the project, delving deep into project specifics, business objectives, user needs, and technical limitations. While you'll always find support from our Design Lead, Project Manager, or Mentor, it's ultimately your call to stand behind your solutions in front of the client and our team.
• Strong communication skills. In Other Land, designers aren’t behind the scenes; they're front and center. You should be comfortable translating your design solutions into clear "whys" and defending your design decisions. In a discussion-heavy environment, we need communicators who can effectively bridge the gap between problem space and solution space. And yes, strong English is a must (🇺🇸).
• You are ready to work autonomously. We don't use time trackers in our team (if it's not a client request). Instead, we operate on a foundation of mutual trust. Given the freedom we provide, we expect our designers to be adept at self-management, ownership, and responsibility.
• You have a strong portfolio of executed and working solutions. Usually, it means that you worked for at least 3 years with real clients or products. Your work and solutions should speak for themselves, showcasing your capabilities and the expertise our clients seek.

Skills that are important:

• Hands-on experience working on HealthTech products is required.
• We are looking for candidates who have at least one HealthTech project in their portfolio.
• If a HealthTech project cannot be publicly shared due to NDA, it can be presented privately during an interview call.
• Identifying bottlenecks within products based on analytics.
• Conducting UX audits of existing interfaces and suggesting improvements.
• Designing intuitive user flows, information architecture, wireframes, and prototypes.
• Engaging in user research, conducting user interviews, and user tests.
• Creating distinct visual concepts and design systems.
• Applying a new or existing visual style consistently across all screens and states.
• Iterating based on insights from research, data, tests, and feedback.
• Using Figma like a pro (variables, auto-layouts, components, etc).

We understand that mastering every skill is a challenge. Yet, we expect a strong foundation across the board. Everyone shines brighter in some areas, often driven by personal passion. We really like seeing those strong skills and the special touch they bring.

What you will get:

• Project Matching to Strengths. Our projects span from innovative startups to established products. Some are specific problems needing solutions, while others are fresh canvases awaiting fresh ideas. Depending on your interest and strong skills we aim to match you with a project that aligns with your unique strengths.
• Support in Skill Development. We have a studio budget allocated for honing the skills you find fascinating and crucial while working on projects.
• 100% Remote Work. Embrace the flexibility and comfort of working from anywhere.
• Competitive Salary. We offer a compensation package that acknowledges your expertise and the value you bring to the team.
• A Young, Small, Bureaucracy-free Team. Engage with a small, vibrant group bonded by shared values and interests. Here, your voice genuinely matters, and there are no bureaucratic barriers to new ideas inside Other Land.
• High Responsibility. You have a great deal of ownership and a significant impact on the final outcome.
• 20 days of paid vacation and paid sick leaves. Your well-being matters to us. Take the time you need to relax and recover.

Are you interested?

1. Apply for this vacancy.
2. If all looks good, schedule a call with our Design Director and Project-Product Manager.
3. If that goes well, you'll have a discussion with the Studio's Founder.
4. From there, we might ask you to complete a small test task, or we might start working on the first project immediately.

IvorySoft is a people-first software engineering and IT consulting company. We provide complex technological solutions for startups and businesses from the USA, UK, Nordic countries, and Canada.

To meet our ambitious goals, we are looking for a Middle Front-End React Developer to join our growing team that helps to build clean and innovative software products.

🎯 ABOUT THE PROJECT:

Our customer is a US-based company driving the clean energy transition through advanced software solutions. Their platform supports large-scale clean electrification projects - including solar, storage, and EV infrastructure - by providing intuitive data visualization, analytics dashboards, and real-time performance tracking tools.

The project focuses on developing modern, high-performance web interfaces that empower users to make data-driven decisions through rich visualizations and interactive dashboards.

RESPONSIBILITIES:

👨‍💻 Develop high-quality, scalable, and maintainable front-end applications using React 18 and TypeScript.
👨‍💻 Implement responsive, user-friendly interfaces with Styled-components and modern UI practices.
👨‍💻 Integrate complex data visualizations using Highcharts and Highcharts React.
👨‍💻 Work with GraphQL Code Generator to create efficient client-side data access layers.
👨‍💻 Collaborate with back-end engineers, designers, and QA specialists in an Agile environment.
👨‍💻 Ensure code quality through ESLint, TypeScript ESLint, and thorough testing with Vitest.
👨‍💻 Contribute to the microfrontend architecture using vite-plugin-federation.

REQUIREMENTS:

💻 3+ years of experience in Front-end development.
💻 Strong knowledge of React 18 and TypeScript.
💻 Experience with Vite as a build tool.
💻 Proficiency in Styled-components for styling.
💻 Experience with data visualization libraries, particularly Highcharts and Highcharts React.
💻 Familiarity with Luxon for date/time manipulation.
💻 Experience with GraphQL and GraphQL Code Generator.
💻 Knowledge of vite-plugin-federation and microfrontend architecture.
💻 Strong understanding of ESLint, TypeScript ESLint, and code quality tools.
💻 Experience with Vitest or similar testing frameworks.
💻 Excellent problem-solving and analytical skills.
💻 Strong communication skills and the ability to work in a team environment.
💻 Experience with Agile methodologies is a plus.

We are seeking a strategic and visionary Head of Commercial to drive the B2B growth of our slot games portfolio. In this role, you will not only lead operator partnerships and revenue growth but also build and structure our Product, Marketing, and Development teams from the ground up. You will play a key role in defining commercial strategy, creating operational processes, and shaping the future of our studio.

Responsibilities:
- Commercial Strategy & Planning: Develop and implement a comprehensive B2B commercial strategy aligned with company goals and long-term growth.
- Team Building: Establish and lead the Product, Marketing, and Development teams. Define roles, responsibilities, workflows, and KPIs to ensure efficient cross-functional collaboration.
- Business Development: Identify, engage, and secure partnerships with casino operators, aggregators, and distribution platforms worldwide.
- Contract Negotiation: Lead licensing deals, revenue share agreements, and partnership contracts, ensuring mutually beneficial outcomes.
- Revenue Growth & Market Expansion: Analyze market trends, competitor activity, and player behavior to identify new opportunities and optimize revenue streams.
- Cross-Functional Leadership: Oversee the integration of product development, marketing campaigns, and operational execution to ensure cohesive and commercially successful game releases.
- Performance Monitoring: Track KPIs across commercial activities and team performance, using insights to refine strategy and drive growth.
- Market & Regulatory Awareness: Ensure all commercial activities comply with licensing requirements and relevant market regulations.

Qualifications:
- Experience: 5+ years in commercial, business development, or B2B sales roles in iGaming, preferably with slot games.
- Leadership & Team Building: Proven experience building and managing multidisciplinary teams. Strong ability to motivate, mentor, and develop talent.
- B2B Expertise: Strong network with casino operators, aggregators, and platform providers. Demonstrated success in partnership management and deal negotiation.
- Market Knowledge: Deep understanding of global iGaming markets, regulatory environments, and industry trends.
- Strategic & Analytical Skills: Ability to analyze data, identify opportunities, and make data-driven decisions.
- Communication: Excellent interpersonal, negotiation, and presentation skills.
- Passion for iGaming: Strong interest in casino and slot games, with understanding of commercial and operational aspects.
- Preferred: Experience in launching products internationally or managing multiple operational functions is a plus.

This is a unique opportunity to shape the commercial strategy and internal structure of a growing B2B slot game studio, leading both revenue growth and the creation of high-performing teams.

About Behavox

Behavox is a cloud-native AI company providing an integrated controls platform for global banks, asset managers, hedge funds, private equity firms, insurance businesses, and commodity firms. The platform unifies communications and trade surveillance, compliant archiving, policy management as well as front-office analytics on a single, AI-native technology stack, delivered as a globally scalable SaaS-based cloud service.

At Behavox, our engineering culture is built around speed, experimentation, and technical excellence, following agile principles and rapid iteration. We constantly test and adopt the latest cloud technologies and AI tooling, optimising for fast feedback loops and execution. We look for people who can move fast, challenge conventional wisdom, and who want to work at the frontier of modern AI, SaaS platforms, and distributed systems.

Behavox is a high-performance organisation with a strong bias toward delivery, ownership, and responsibility. We commit, and we execute. We are building systems that are complex, mission-critical, and global in scale; systems that many consider too large or too difficult. To do that, we seek the smartest, most technically capable engineers and technologists who take end-to-end responsibility and want to win by building what others cannot.

Founded in 2014 and backed by SoftBank Vision Fund, Behavox is headquartered in London, with offices worldwide, including New York City, Montreal, Seattle, Singapore, and Tokyo.

About the Role

The Talent Acquisition Partner 3 is responsible for independently executing end-to-end recruitment for technical roles within software technology companies, with a primary focus on hiring talent for our Ukraine technical hub. The role owns full-cycle hiring activities from intake through offer, ensuring open positions are filled with qualified candidates aligned to defined role requirements and local market conditions.

This position operates with defined ownership over assigned regional requisitions, partnering closely with Hiring Managers to translate business and delivery needs into clear hiring requirements and executable recruitment plans. The role manages candidate pipelines, interview execution, and hiring decisions within established frameworks, applying local market knowledge to support effective sourcing and assessment.

The role’s business impact is reflected in timely, reliable hiring that enables engineering and technology teams within the Ukraine technical hub to meet delivery commitments and maintain operational continuity. Consistent execution, accurate candidate evaluation, and strong Hiring Manager partnership reduce hiring delays, mitigate regional talent risks, and ensure staffing needs are met in line with business priorities.

What You'll Bring

1. End-to-end recruitment lifecycle knowledge – Understanding of requisition intake, sourcing, assessment, offer, and close processes as applied in software technology hiring.
2. Ukraine technical hub talent market knowledge – Knowledge of local talent pools, role availability, and hiring dynamics relevant to technical hiring for the Ukraine technical hub.
3. Hiring Manager requirement definition – Knowledge of how to elicit, document, and validate role expectations, success criteria, and interview focus areas with Hiring Managers.
4. Interview and selection practices – Knowledge of structured interview approaches, assessment criteria, and consistent candidate evaluation methods.
5. Recruitment compliance and data handling – Knowledge of applicable hiring policies, data privacy requirements, and documentation standards relevant to regional hiring.

What You'll Do

1. Full-cycle regional requisition execution – Owns and delivers hiring workflows for roles within the Ukraine technical hub from requisition intake through offer acceptance.
2. Hiring Manager partnership – Works directly with Hiring Managers to align on technical requirements, candidate profiles, and interview timelines for hub-specific hiring needs.
3. Technical candidate sourcing – Actively sources and screens technical candidates aligned to the Ukraine technical hub talent market to maintain qualified pipelines.
4. Interview process execution – Coordinates interviews, collects structured feedback, and advances candidates based on agreed evaluation criteria.
5. Recruitment system utilization – Accurately maintains applicant tracking system records, candidate status updates, and hiring documentation to support regional reporting and compliance.

What We Offer & Expect

1. The opportunity to work on a global, mission-critical AI platform alongside the best engineers and technologists across multiple geographies.
2. A role with real ownership and impact, building complex systems at scale in an environment that values speed, experimentation, and technical excellence.
3. A highly attractive benefits package, including competitive cash compensation, an equity award aligned with long-term value creation, and comprehensive health insurance for employees and their families.
4. A modern, comfortable office in central Lviv, with an expectation of working from the office three (3) days per week, reflecting our belief in strong in-person collaboration, while remaining flexible to accommodate occasional personal circumstances that may require working from home.
5. A generous time-off policy of 30 days annually, plus public holidays and sick leave, recognising the importance of sustained high performance.

About Our Process

Our selection process is designed to rigorously assess a candidate’s depth of technical knowledge, problem-solving ability, and alignment with Behavox’s mission and core values.

As part of the process, candidates will first participate in a series of interviews focused on evaluating their technical expertise and engineering judgment. Candidates who successfully progress through these interviews will then be invited to complete a live technical exercise with a group of Behavox engineers and engineering managers. The purpose of this live technical assessment is to validate the candidate’s stated technical competencies and assess their ability to solve complex problems with speed, accuracy, and sound engineering judgment. Note that whenever possible, we aim to conduct interviews in person at our offices.

We recognise and respect the time candidates invest in this process. In return, Behavox commits significant time and resources to ensure that those who join us have the capability, judgment, and alignment required to operate at the speed and level of complexity our work demands. We value efficiency and clarity on both sides; if at any point we determine that a candidate is not a fit, we reserve the right to immediately conclude the interview or the technical assessment.

Please note the following:

• A core objective of the process is to objectively assess individual knowledge and competencies. The use of AI tools or external assistance during live interviews or technical exercises is strictly prohibited (unless explicitly instructed otherwise) and will result in immediate disqualification.
• Interviews and technical sessions may be recorded for internal review to support fairness, consistency, and collaborative decision-making within the hiring team.

We’re hiring a Web Designer to join our team and help us deliver polished, high-quality design work in a fast-paced environment. You’ll be working on a variety of web projects; creating layouts, improving existing pages, and supporting ongoing design needs as priorities shift.
 

What we’re looking for:

• Strong web design skills (landing pages, marketing sites, product pages, etc.)
• Ability to work quickly without sacrificing quality or attention to detail
• Confidence working with feedback and making iterations efficiently
• Good visual taste: typography, spacing, composition, and consistency
• Clear communication and reliability with deadlines
   

Nice to have:

• Experience with Figma (or similar tools)
• Understanding of responsive design and basic UX principles
• Familiarity working with developers and handing off designs
   

How to apply:
Please attach your portfolio or include a link to it in your application (dribbble/behance/personal site, anything is fine). Applications without a portfolio won’t be considered.

We’re looking for a skilled IT Recruiter to manage the full recruitment cycle and help our team hire skilled software developers and IT specialists.
This role is ideal for a proactive recruiter who enjoys fast-paced work.

What you’ll do

• Own the full recruitment lifecycle for IT and software development roles, from sourcing to final hiring
• Proactively source and engage software developers and IT professionals across multiple platforms (LinkedIn, Djinni, DOU, and others)
• Build, manage, and continuously expand a high-quality developer talent pipeline
• Prepare and present structured candidate profiles (CVs, summaries, and video introductions)
• Coordinate the technical interview process: scheduling interviews, assigning test tasks, collecting and sharing feedback
• Prepare and negotiate job offers, guiding candidates through decision-making
• Maintain an accurate and up-to-date candidate database
• Coordinate contract signing and onboarding steps with candidates
• Collaborate closely with Sales and Technical teams to ensure efficient hiring workflows
• Continuously analyze and improve recruitment strategies, tools, and candidate experience

What we’re looking for

• Upper-intermediate English (B2+), written and spoken
• 1+ year of experience in full-cycle IT recruitment
• Strong experience sourcing software developers and technical specialists
• Familiarity with sourcing across multiple regions (Europe, USA, LATAM)
• Proactive, self-driven, and results-oriented mindset
• Ability to adapt quickly and manage shifting priorities
• Motivation to learn, grow, and improve recruitment processes
• Client-facing experience and strong stakeholder communication skills are a plus

What we offer

• Fixed salary within our range + performance-based bonuses
• Fully remote work format
• Flexible working hours
• Continuous growth in a fast-paced environment
• Opportunity to influence and improve hiring processes for technical roles

Team in UA is looking for a Head of Support to own and lead a customer support and live operations team. This role is for a team supporting one of Team in UA's clients, DSC Video. You'll be responsible for building, managing, and continuously improving a 24/7 support team that delivers world-class service to our customers and partners.

This is a hands-on leadership role. You'll set the strategy and standards for support operations while staying close enough to the work that you can step in during critical moments. You'll be the person accountable for meeting our support SLAs and ensuring that when live events are on the line, our team delivers. 

This is a full-time position requiring the successful candidate to work 5 days a week, 8 hours a day, from our office. Time-to-time this position may require overtime work. 

Responsibilities

• Lead and manage the support organization, including Support Shift Leads and Technical Support Agents
• Build, grow, and develop the support team with a focus on hiring, onboarding, coaching, and performance management
• Establish and maintain the shift rotation to ensure consistent 24/7 coverage
• Define, document, and enforce support processes, playbooks, and best practices
• Own platform and response time SLAs: tracking, reporting, and ensuring we meet our commitments
• Step in to cover shifts as needed during periods of high demand, incidents, or team gaps
• Work cross-functionally with engineering, integrations, and commercial teams to manage escalations and drive performance and process improvements
• Identify operational risks and opportunities, surfacing insights from support data to inform product and business decisions
• Establish feedback loops between support and engineering to address recurring issues and improve platform reliability

• Champion a culture of accountability, continuous improvement, and customer-first thinking

   

Requirements

• Proven experience leading a technical support or live operations team, ideally in a 24/7 environment
• Track record of building and scaling support functions including hiring, training, and developing team members
• Strong understanding of SLA management, including defining metrics, tracking performance, and driving accountability
• Experience working cross-functionally with engineering, product, and commercial teams
• Comfortable with technical concepts and able to engage credibly on streaming, APIs, and integrations
• Excellent communication skills, able to represent support at a senior level internally and externally
• Highly organized with strong operational instincts and attention to detail

• Willingness to be hands-on when the situation demands it, including covering shifts

   

Nice to Have

• Experience in live streaming, video delivery, sports broadcasting, or betting platforms
• Familiarity with support tooling, ticketing systems, and incident management platforms
• Background in platform-as-a-service or B2B2C business models

About DSC Video

DSC Video is a platform-as-a-service partner delivering live streamed sports events from around the world to customers and their end consumers. Our technical support team operates around the clock to ensure seamless delivery of live content across global time zones.

Team in UA is looking for a Support Shift Lead to lead a shift for our on-shift technical support team.This role is for a team supporting one of Team in UA's clients, DSC Video. You'll be responsible for keeping live operations running smoothly, ensuring nothing falls through the cracks during shift handovers, and serving as a bridge between our support function, engineering teams, and customers.

This role requires someone who thrives in fast-paced, high-stakes environments - live sports don't wait, and neither can we!

This is a full-time position based in our office, requiring successful applicants to work a fixed shift schedule to ensure 24/7 coverage.

Responsibilities

• Lead and coordinate a shift on our 24/7 support team, managing workload distribution and ticket allocation 
• Own shift transitions, ensuring comprehensive handovers so no open issues are lost between shifts
• Provide first and second-line technical support to customers, including troubleshooting live streaming issues and answering integration questions
• Escalate complex technical issues appropriately and track them through to resolution
• Communicate proactively with customers during live events and incidents
• Provide feedback to the Support Manager on team performance, process improvements, and training needs
• Collaborate with engineering teams to surface feature requests, operational pain points, and recurring technical issues

• Document incidents, resolutions, and emerging patterns to improve team knowledge and response times

   

Requirements

• Experience in technical support, preferably in live streaming, video delivery, or SaaS environments
• Previous experience leading or coordinating a team, even informally
• Strong troubleshooting skills and comfort with technical concepts (APIs, streaming protocols, integrations)
• Excellent written and verbal communication skills
• Ability to stay calm and decisive under pressure during live events
• Comfortable working rotating shifts as part of a 24/7 operation

• Highly organized with strong attention to detail, particularly around handovers and documentation

   

Nice to Have

• Familiarity with live video streaming infrastructure (HLS, RTMP, CMAF, CDNs)
• Experience with ticketing systems and support tooling

• Background in sports broadcasting or betting platforms

   

About DSC Video

DSC Video is a platform-as-a-service partner delivering live streamed sports events from around the world to customers and their end consumers. Our technical support team operates around the clock to ensure seamless delivery of live content across global time zones.

At BeHard, we believe extraordinary results require extraordinary commitment. Our mission is to build world-class products that transform lives - through discipline, challenge, and action. BeHard has previously ranked Top 2 in Canada in Health & Fitness and Top 20 globally.

We’re looking for a proactive, ambitious Customer Support Specialist who will deliver excellent support to BeHard users and play a key role in scaling this function.

What You’ll Do

• Communicate with users through written channels only (email, chat, social media), advising them on BeHard products and features, and handling feedback and complaints.
• Identify user issues, investigate root causes, gather relevant details, and work closely with QA and engineering teams to drive resolution.
• Collect, analyze, and pass user feedback to the product team to help improve the product.

About You

• 6+ months of commercial experience as a Customer Support Agent or Manager.
• Hands-on experience with Intercom or another customer support platform.
• Strong written communication skills, a customer-first mindset, and the ability to stay calm under pressure. Ability to find a personalized approach for each user.
• Experience using AI-powered support tools (e.g., Intercom Fin) to improve response quality and self-service.
• Well-developed critical and analytical thinking skills with a strong solution-oriented mindset.
• Experience working in a B2C environment. 
• Strong sense of ownership, responsibility for results, and the ability to work independently.
• Fluency in English, with confidence in written communication.

Why Join Us

• Work at a fast-growing US-based startup - make a real impact from day one
• Creative freedom - test ideas, shape the visual style, and propose any concepts
• Learn and grow fast - access high-growth projects, clear briefs, and strong references
• Flexible & remote - work when and where you’re most productive
• Direct influence - collaborate with founders and help shape the future of the product 

Benefits

• Fully remote from any safe location worldwide
• 20 paid vacation days per year
• Unlimited sick days
• Career growth & development opportunities

Hiring Process

• Pre-screen
• Technical interview
• Offer

Ready to build something extraordinary? Let’s do it together.

We’re looking for a skilled Senior CRM Manager to lead end-to-end lifecycle marketing. If you understand user behavior in iGaming, mobile apps, or digital entertainment platforms, we’d love to connect.

Responsibilities:

• Plan, execute, and optimize CRM campaigns (email, push, SMS) across the full user lifecycle
• Develop segmentation, personalization, retention, and reactivation strategies
• Track and analyze KPIs (retention, churn, LTV), conduct A/B testing, and improve user flows
• Collaborate with product, content, and design teams
• Ensure campaigns align with responsible marketing practices and compliance standards

Requirements:

• 4+ years of experience in CRM or retention marketing (iGaming, fintech, or mobile apps)
• Hands-on experience with CRM platforms
• Strong analytical thinking and user-centric mindset
• Experience in emerging markets is a strong advantage
   

What we offer:

• 30 paid days off per year
• Medical insurance or gym membership
• Free corporate English language courses
• Remote work opportunity
• Flexible working hours

An innovative mobile product that combines communication, entertainment, and real-time content monetization is looking for a Middle/Senior Product Analyst. In this role, every analytical decision directly influences millions of users, ensuring the product remains fast, scalable, and intuitive.

The company offers:

• Stock options grant;

• Hybrid format;

• Medical insurance for you and 75% off for your relatives;

• Free lunches;

• Parking;

• Multisport card;

Requirements:

• Experience working with mobile products in a Product or Data analyst role;

• SQL skills, with the ability to execute optimized queries using multiple data sources;

• Practical experience with BI tools such as Looker/Tableau/Power BI, etc;

• Understanding of statistics and A/B testing concepts, including confidence intervals and hypothesis testing;

• Ability to work with a large amount of data, create reports, and recognise patterns;

• English language proficiency.