Jobs at Djinni

About Us

Mamma Mia Covers is a US-based DTC company serving the American and Canadian markets, and the exclusive distributor of the Italian brand PAULATO by GA.I.CO in the US and Canada.
Since 2018, we've built a recognizable brand in the slipcover category — patented product, sold through Shopify (our DTC website) and Amazon US, with Wayfair growing as our channel into Canada. Featured in Inc. 5000, team of 40+ people, own warehouses in the US.
We're actively expanding into new product categories, testing new ideas, and building the product team that will take us there.

Returns aren't just an operational metric — they affect profit and brand reputation across every channel we sell on. We're growing the team to take this on properly, with someone dedicated to solving it systematically.

The Role

This is an analytical, hands-on role at the intersection of product and data.

We needs someone who owns the problem end-to-end: digging into the real cause behind returns, building and testing hypotheses, and pushing confirmed fixes through to implementation.

What We Offer

Financial Stability: 

• $1,500–2,000/month depending on experience + quarterly bonus
• Transparent, paid 2-month probation period 

Flexible Work Format: 

• Remote, Full-time
• Required overlap 12:00–18:00 Kyiv time (so we can move fast on live issues), flexible outside that window

Learning & Development:

• Professional courses and certifications
• Freedom to implement new tools and processes

Paid vacation: 

• 21 days + extra days off for important personal events

Career Growth: 

• This is a new role, and where it goes next depends on you — either deep into returns as a niche expert (rare on the market, real specialist status), or broader into a full Product Manager scope with returns as a core KPI. Both paths are open.

What You'll Do

Root Cause Analysis

• Deeply analyze the returns situation — independently trace the real cause behind returns for specific SKUs and categories, including your own competitor and market research
• Optionally draw on data support from our Product Research Specialist — but you own the analysis start to finish

Hypothesis & Testing

• Formulate hypotheses (for example: customers perceive a product's color as lighter/darker than shown, or a size chart doesn't match real expectations)
• Test hypotheses through A/B testing of visuals, descriptions, and content variations

Implementation & Results

• Present concrete change proposals to leadership for sign-off
• Implement approved changes yourself, working alongside the R&D team
• Track results after implementation
• Report back with clear conclusions — what worked, what didn't, and the actual impact on return rate — and jointly assess next steps

What We're Looking For

Must have

• Product Manager experience, Middle+ (2–3+ years)
• Real, hands-on experience analyzing returns/reviews/complaints in e-commerce at the SKU level — not theoretical process knowledge, but a confirmed case with measurable positive impact: a specific returns problem you personally worked through, with a result you can point to
• Experience with competitor research
• Confident use of Helium10 or similar research tools
• Experience with A/B testing platforms (PickFu or similar, Amazon Manage Your Experiments)
• Confident with Google Sheets/Excel
• English: Upper-Intermediate+

Nice to have

• Experience testing visual or color perception (part of returns often comes from customers seeing a color lighter or darker than reality)

If this sounds like you

• You're patient and detail-obsessed with numbers — comfortable with methodical, unglamorous data work
• You're self-directed — you see what needs analyzing next without being told where to look
• You communicate findings and proposals clearly and in a structured way, in writing and out loud
• You stay focused on your own metric and don't get pulled into other people's tasks

Apply and tell us about a specific returns or product issue you diagnosed and fixed — what changed, and what the measurable result was. We review every application personally and get back within 3 business days.

GR8_TECH builds B2B iGaming platforms for operators who play to lead.

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us.
 

Why this role exists:

This role exists to guarantee operational stability and performance across your assigned client portfolio. You’ll help us drive client retention and account growth by acting as the primary operational owner, orchestrating internal technical teams, and ensuring contractual commitments are consistently met.
 

What you’ll drive:

Client Relationship & Operational Ownership

• Own operational success and day-to-day communication for a dedicated portfolio of iGaming clients.
• Act as the primary escalation point for operational issues, driving rapid resolution and post-incident communications.
• Build trust with key client stakeholders to ensure long-term retention and account health.

Cross-Functional Coordination & Performance

• Coordinate internal delivery across Payments, Customer Support, Affiliates, and Development teams to satisfy client requests.
• Track client SLAs, monitor key performance metrics, and deliver routine operational performance reports.
• Document operational processes, track product feature requests, and maintain status visibility for all stakeholders.

Process Improvement & Commercial Management

• Spot friction in the client lifecycle and propose concrete automation or workflow improvements.
• Introduce new platform features, upgrades, and product capabilities to clients while gathering structured product feedback.
• Manage contract renewals, track compliance requirements, and ensure delivery against agreed contractual terms.
   

What makes you a GR8 fit:

• 2-3 years in account management or project delivery, with at least 1 year directly in iGaming (e.g., Project Manager, Technical Account Manager, Client Delivery Manager).
• Advanced English and fluency in Ukrainian or Russian.
• Hands-on experience with task management tools (Jira, Confluence, Miro) and SDLC workflows.
• Fundamental understanding of web services, APIs, and technical integrations.
• Exposure to entry-level commercial discussions or contract renewal negotiations.
• Working proficiency with MS Excel, PowerPoint, CRM platforms, and BI reporting tools.
• Strong communication skills to navigate escalations calmly and align cross-functional teams.
• Demonstrated ability to manage operational priorities independently with minimal supervision.
   

Why you’ll love working here: 

Benefits Cafeteria — annual budget you allocate to:

Sports • Medical • Mental health • Home office • Languages.

Work-life & support

• Paid maternity/paternity leave + monthly childcare allowance.
• 20+ vacation days, unlimited sick leave, emergency time off.
• Remote-first + tech support + coworking compensation.
• Team events (online/offline/offsite).
• Learning culture with internal courses + growth programs.
   

Our culture & core values:

GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.

OWN YOUR GAME: we take initiative and own what we do.

ACCELER8: we move fast, focus smart, and keep it simple.

CHALLENGE ACCEPTED: we grow through challenges and stay curious.

BULLETPROOF: we’re resilient, ready, and always have a plan.

GR8_TECH builds B2B iGaming platforms for operators who play to lead.

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us.
 

Why this role exists:

This role exists to protect client trust and deliver seamless technical problem resolution for our B2B partners. You’ll help us maintain strict SLA commitments and uninterrupted platform availability by taking full ownership of complex L1 support cases, system alerts, and critical incident coordination.
 

What you’ll drive:

Ticket Ownership & Technical Investigation

• Independently validate, investigate, and resolve complex B2B tickets using server logs, monitoring tools, and Browser DevTools.
• Replicate user-reported issues to isolate root causes across APIs, client-server interactions, and integration layers.
• Review incoming technical fixes from L2/L3 teams to ensure solutions are fully tested and directly address client needs before closing tickets.

Incident Response & Operational Execution

• Coordinate L1 incident workflows during outages, including hosting incident calls, maintaining technical timelines, and issuing public status updates.
• Monitor real-time platform alerts, instantly triaging anomalies to prevent potential SLA breaches.
• Proactively drive backlog management, ensuring clear client follow-ups and transparent delay notifications.

Collaboration & Knowledge Sharing

• Translate complex technical root causes into actionable, human-readable updates for clients and non-technical stakeholders.
• Guide Junior Specialists on investigation techniques, log analysis, and effective ticket routing.
• Escalation path management: Route fully documented, edge-case issues to L2/L3 engineering teams with detailed diagnostic data.
   

What makes you a GR8 fit:

Must-Have

• 1+ years of experience in B2B Customer Support, Technical Support, Service Desk, Application Support, or operations in a B2B SaaS or high-load digital environment.
• Hands-on experience analyzing server logs, administrative back-office tools, and Browser DevTools.
• Practical knowledge of ticketing platforms (Jira/JSM, Zendesk, or ServiceNow) and incident workflows (L1–L3 framework).
• Proven ability to coordinate critical incidents (organizing response calls, tracking timelines, writing client updates).
• Flexibility to work full-time on a shift-based, 24/7 rotating schedule (including nights, weekends, and holidays).
• B1–B2+ English proficiency alongside fluent Ukrainian or Russian for technical documentation and internal communication.

Nice-to-Have

• Direct experience in iGaming, fintech, or payment processing ecosystems.
• Basic understanding of API structures and HTTP request/response payloads.
• Prior experience managing incident response tools like Statuspage.
   

Why you’ll love working here: 

Benefits Cafeteria — annual budget you allocate to:

Sports • Medical • Mental health • Home office • Languages.

Work-life & support

• Paid maternity/paternity leave + monthly childcare allowance.
• 20+ vacation days, unlimited sick leave, emergency time off.
• Remote-first + tech support + coworking compensation.
• Team events (online/offline/offsite).
• Learning culture with internal courses + growth programs.
   

Our culture & core values:

GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.

OWN YOUR GAME: we take initiative and own what we do.

ACCELER8: we move fast, focus smart, and keep it simple.

CHALLENGE ACCEPTED: we grow through challenges and stay curious.

BULLETPROOF: we’re resilient, ready, and always have a plan.

We're an early-stage product company building an AI-powered analytics platform for the iGaming industry. Users get answers from their data in plain English — an LLM turns questions into validated SQL over a large data warehouse — alongside a set of analytics dashboards and data pipelines. It's live in production.

You'd be our first dedicated engineer, working directly with a technical founder (product) and an experienced CTO (architecture + code review) — with a real path to Tech Lead as the team grows. You won't be flying solo, and you'll help shape the architecture, not just maintain it.

What you'll do

• Build and ship features across the backend and the dashboard.
• Write correct, performant SQL against a large Postgres warehouse — the numbers drive real decisions.
• Extend the LLM→SQL pipeline and the analytics APIs behind the product.
• Own reliability, testing, and deploy stability as we scale.

• Maintain and extend the React / TypeScript front end.

   

Stack

• Backend: Python 3.12 + FastAPI (async, SQL-first with asyncpg — no ORM).
• Data: large Azure PostgreSQL warehouse (tens of millions of rows) + nightly aggregation pipelines.
• AI: Anthropic Claude (natural-language → SQL, agent workflows).
• Frontend: React 18 + TypeScript + Vite, shadcn/ui + Tailwind, TanStack Query, Recharts.
• Infra: Azure, Redis, Docker, GitHub Actions.

Note: the data-science/ML models are owned by the founder — you won't build or maintain those.

You'll thrive here if you have

• Strong SQL and relational-DB skills (Postgres a plus) — the single most important thing.
• Solid Python, ideally with an async framework (FastAPI).
• Good React + TypeScript.
• A correctness-first instinct for data, and the ability to pick up a fast-built codebase and make it solid.

• Comfort with cloud + CI/CD (Azure a plus) and Docker.

   

Nice to have

• LLM app experience (Anthropic/OpenAI, NL→SQL, RAG).
• Data engineering / BI / warehousing background.
• iGaming, fintech, or marketplace domain experience.

Why join

• A live, revenue-generating product — early enough to shape it.
• A clear growth path to Tech Lead.
• Modern stack: large data warehouse + production LLM pipeline + polished React app.
• Real support: a technical founder on product, an experienced CTO on engineering.

GR8_TECH builds B2B iGaming platforms for operators who play to lead.

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us.
 

Why this role exists:

This role exists to own and drive the frontend mobile architecture across our flagship products. You’ll help us scale real-time user experiences to millions of active users by delivering high-throughput, low-latency Flutter applications while elevating engineering standards across our development teams.
 

What you’ll drive:

Strategy & outcomes

• Own high-level mobile system architecture, defining patterns that keep our mobile apps stable, modular, and fast.
• Translate business goals into robust technical blueprints, making clear decisions on system trade-offs.
• Establish engineering benchmarks for app startup times, memory footprint, and frame rates.

Discovery & decisions

• Evaluate new mobile technologies, frameworks, and tools to solve complex scale problems before they impact production.
• Design and execute migration strategies (including native add-to-app integrations) to modernize legacy codebases seamlessly.
• Define and enforce security baselines, including certificate pinning, obfuscation, and anti-tampering logic.

Delivery & execution

• Contribute hands-on code to critical, high-complexity systems and core framework libraries.
• Lead incident response and root-cause analysis for high-severity mobile production issues.
• Optimize app performance, diagnosing UI/raster jank, memory leaks, and CPU-heavy operations using Dart Isolates.

 Stakeholder & cross-team alignment

• Partner with Product Managers, Heads of Streams, and Team Leads to align technical roadmaps with product release schedules.
• Standardize CI/CD pipelines, release automation (fastlane), and store submission processes across all mobile teams.
• Align architectural patterns across cross-functional streams to prevent technical fragmentation.

People & technical leadership

• Mentor senior and mid-level engineers, running code reviews that raise the overall quality bar.
• Support Team Leads in crafting technical Personal Development Plans (PDPs) for mobile engineers.
• Drive engineering culture through technical write-ups, architecture reviews, and internal knowledge-sharing sessions.
   

What makes you a GR8 fit:

Must-have

• 7+ years in commercial software development, with 3+ years dedicated to Flutter/Dart and hands-on experience in native iOS (Swift) or Android (Kotlin).
• Strong system design and architectural thinking, paired with deep mastery of Dart internals (isolates, async, null safety) and Flutter's rendering pipeline.
• Deep understanding of software engineering best practices, including state management (Bloc or Riverpod), testing (unit, widget, integration), and monorepos (Melos).
• Proven ability to balance technical quality vs delivery speed, taking full ownership and accountability for technical decisions and outcomes.
• Hands-on experience with high-frequency real-time data handling (WebSockets, long-lived connections, protobuf/JSON serialization) and mobile security standards.
• Effective technical communication skills across engineering and non-engineering stakeholders, with an ability to work smoothly in cross-functional environments (Product, Delivery, Ops).
• Mentorship and people development mindset, with experience guiding engineers through code reviews, technical roadmaps, and personal development planning.

Nice-to-have

• Hands-on experience with native add-to-app Flutter integration strategies and incremental migrations.
• Experience building CMS-driven or Server-Driven UI frameworks.
• Familiarity with dynamic localization, per-market feature toggles, deep linking at scale, and multi-jurisdictional app deployment.
• Practical experience profiling mobile app performance (DevTools, Impeller engine, jank diagnosis, memory leak isolation).
• Familiarity with App Store / Google Play review requirements for gambling and betting applications.
   

Why you’ll love working here: 

Benefits Cafeteria — annual budget you allocate to:

Sports • Medical • Mental health • Home office • Languages.

Work-life & support

• Paid maternity/paternity leave + monthly childcare allowance.
• 20+ vacation days, unlimited sick leave, emergency time off.
• Remote-first + tech support + coworking compensation.
• Team events (online/offline/offsite).
• Learning culture with internal courses + growth programs.
   

Our culture & core values:

GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.

OWN YOUR GAME: we take initiative and own what we do.

ACCELER8: we move fast, focus smart, and keep it simple.

CHALLENGE ACCEPTED: we grow through challenges and stay curious.

BULLETPROOF: we’re resilient, ready, and always have a plan.

GR8_TECH builds B2B iGaming platforms for operators who play to lead.

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us.
 

Why this role exists:

This role exists to ensure the technical reliability of our Engagement-CRM platform for B2B operators. You’ll help us maintain high service quality by performing initial request reviews, diagnosing technical issues using logs and admin panels, and guiding clients on correct system configurations using ready-made runbooks.
 

What you’ll drive:

B2B Core Operations & Engagement-CRM Handling

• CRM Ticket Processing: Investigate B2B requests and non-standard incidents related to user journeys, trigger events, promotional campaigns, segmentation parameters, and bonus allocation rules.
• Data & Parameter Verification: Check user data, activity statuses, campaign parameters, and bonus states in internal admin panels and via database queries.
• Support & Client Guidance: Advise L1 support teams and B2B operators on standard and complex configuration settings within Engagement-CRM.

Technical Troubleshooting & Escalation

• Log & Trace Analysis: Search and analyze microservice logs in Kibana/OpenSearch using identifiers and correlation keys (User ID, Trace-ID, Activity ID, Campaign ID) to locate the root cause of failures.
• API & Delivery Diagnostics: Inspect REST API endpoints, request/response structures, and webhooks using Postman or cURL. Use Browser DevTools (Network/Console) to troubleshoot frontend errors and verify notification delivery across Push, SMS, and Email/SMTP channels.
• Quality L3 Escalation: Collect essential technical evidence (raw payloads, log snippets, SQL records, screenshots) and prepare clear, reproduction-ready bug reports in Jira for Engineering (L3/QA).

SLA & Knowledge Sharing

• Meet B2B SLAs: Ensure compliance with response and resolution time targets for assigned L2 tickets.
• Update Knowledge Base: Keep diagnostic instructions, verification checklists, and runbooks up to date for L1 and Junior specialists based on resolved cases.
   

Why makes you a GR8 fit:

Must-have

• B2B Support Experience: 2-3+ years in L2 technical support, application support, or product platform operations using Jira / Jira Service Management (JSM).
• Experience in B2B MarTech, CRM platforms, E-commerce, or the iGaming industry.
• Practical Troubleshooting: Ability to analyze unscripted technical incidents and isolate root causes using diagnostic tools rather than relying solely on fixed templates.
• Log Searching: Practical skills searching logs in Kibana/OpenSearch/Sentry using basic identifiers and correlation keys (User ID, Trace-ID, Campaign ID).
• Basic SQL: Practical ability to write read-only SQL queries (MySQL, PostgreSQL, or Athena) to check user states, event records, or bonus statuses.
• Web & API Basics: Understanding of REST API principles (HTTP status codes, request/response JSON payloads) and hands-on experience using Postman or cURL.
• DevTools & Notification Gateways: Experience with Browser DevTools (Network/Console) and basic understanding of messaging delivery channels (Push, SMS, Email).
• Languages: Intermediate English (B1–B2) for technical documentation and internal notes; fluent Ukrainian or Russian for daily communication.

Nice-to-have

• Basic familiarity with monitoring tools like Grafana.
• Experience writing simple diagnostic guides or checklists for support teams.
   

Why you’ll love working here: 

Benefits Cafeteria — annual budget you allocate to:

Sports • Medical • Mental health • Home office • Languages.

Work-life & support

• Paid maternity/paternity leave + monthly childcare allowance.
• 20+ vacation days, unlimited sick leave, emergency time off.
• Remote-first + tech support + coworking compensation.
• Team events (online/offline/offsite).
• Learning culture with internal courses + growth programs.
   

Our culture & core values:

GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.

OWN YOUR GAME: we take initiative and own what we do.

ACCELER8: we move fast, focus smart, and keep it simple.

CHALLENGE ACCEPTED: we grow through challenges and stay curious.

BULLETPROOF: we’re resilient, ready, and always have a plan.

Rezono is a performance marketing agency helping growth-driven advertisers scale through smarter media planning, data-driven acquisition, and full-funnel optimization across leading advertising platforms.

We are looking for a Brand & Marketing Manager to take ownership of Rezono’s marketing, communications, and external presence.

Key Responsibilities

• Own and execute Rezono’s overall marketing and communications strategy.
• Manage Rezono’s presence across social media, including content planning, creation, publishing, and growth.
• Develop and execute marketing campaigns to strengthen Rezono’s brand and market positioning.
• Build and manage Rezono’s presence at industry conferences, events, and networking opportunities.
• Identify and develop strategic collaborations with industry players, influencers, media, and relevant partners.
• Drive PR and media activities, including identifying media opportunities, preparing content, and building relationships with industry publications.
• Develop partnerships and initiatives that increase Rezono’s visibility, credibility, and inbound opportunities.
• Work closely with the CEO and commercial team to align marketing activities with business and growth objectives.
• Track marketing performance and continuously optimize activities based on measurable results.
• Build and maintain a consistent Rezono brand voice and positioning across all external channels.

Requirements

• 3+ years of experience in marketing, communications, PR, or a similar role.
• Experience in performance marketing, affiliate marketing, adtech, or digital advertising is a strong advantage.
• Strong understanding of social media and content marketing.
• Experience working with industry conferences, events, partnerships, and media.
• Excellent written and verbal English.
• Strong communication and relationship-building skills.
• Ability to independently develop and execute marketing initiatives from idea to implementation.
• Strong organizational skills and ability to manage multiple projects simultaneously.
• Data-driven mindset with the ability to measure and evaluate marketing performance.
• Proactive, creative, and comfortable working in a fast-paced environment.

What Rezono Offers

• High level of ownership and autonomy.
• Direct collaboration with Rezono’s CEO and leadership team.
• Opportunity to build the marketing function and shape Rezono’s brand from an early stage.
• Exposure to the global performance marketing and advertising ecosystem.
• Remote-first environment with opportunities to attend international industry events.
• Paid sick-leaves 
• Paid vacation 15 days/ year + 5 days OOO 
• Cafeteria model benefits (choose your compensation package based on your preferences) 

Job Description

Join the Wix security team as a SOC Analyst and help protect our global platform. This role focuses on incident analysis, threat hunting, and security automation within our large-scale, hybrid-cloud environment. You'll work alongside security experts to defend against modern threats.

Key Responsibilities

• Incident Management: Manage the full incident lifecycle from detection to resolution.
• Security Automation: Build and maintain SOAR playbooks to reduce manual work and improve detection.
• Threat Hunting: Proactively hunt for threats across our networks and endpoints using a hypothesis-driven approach.
• Team Collaboration: Partner with Incident Response and Engineering to enhance our security posture.

Requirements

• 1+ years of experience in the cyber security field (e.g., SOC, incident response, or similar security roles).
• Hands-on expertise with modern security tools like SIEM, EDR, and SOAR.
• Strong investigative skills with a deep understanding of core cybersecurity concepts.
• Experience securing complex hybrid-cloud environments (AWS, GCP, or Azure).
• Excellent analytical and communication skills.
• Willingness to cover occasional off-hours shifts as part of our 24/7 follow-the-sun team.
• Relevant security certifications (e.g., GIAC, HTB CDSA, THM SAL) are a plus.

About Wix

Wix makes it possible for anyone to succeed online. 

Since 2006, we've grown to around 4,400 employees in 22 countries, launched over 40 products, and serve over 299 million users and their visitors worldwide. 

At Wix, we push you to innovate and evolve in non-traditional ways. We operate in collaborative, high-performing teams, building cutting-edge products and leveraging AI to redefine how our users create, manage and grow their dreams online.

Although we're already industry leaders in web creation and business, our work is nowhere near done. Our goal is to become the main engine of the Internet so we can create a more open web for all.

We're proud to be an equal opportunity company. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.

Gamzix is a high-growth international licensed iGaming provider, creating high-performing games and scalable, cutting-edge solutions for the global market.
Our team of 140+ specialists operates globally, with Warsaw as our main hub office. We are driven by continuous improvement and a people-first culture where we communicate openly, win together, and truly enjoy the game we’re building.
We operate under an MGA B2B Critical Supply License and certifications from iTechLabs and GLI, ensuring our products meet high standards of quality, compliance, and performance across markets.

We are looking for a strong Junior Manual QA Engineer who is eager to grow together with the team, contribute to product quality, and build a solid foundation in testing processes within a fast-paced environment.

Key Responsibilities

• Test web-based slot games across mobile and desktop platforms
• Execute and maintain test cases in Testomatio
• Track bugs and collaborate with the team via JIRA
• Work closely with frontend developers, animators, game producers, and artists
• Follow internal QA processes and workflows (test plans, estimation tracking, etc.)
• Continuously improve existing test cases and suggest optimizations
• Participate in team meetings and communicate test progress

Requirements

• Experience in iGaming domain - specifically slot game testing on the provider/game studio side (not casino/operator-side platform testing) — is a must.
• Structured mindset - ability to plan and organize your work efficiently
• Basic understanding of client-server architecture
• Experience with Testomatio/TestRail and JIRA (or readiness to learn quickly)
• Ability to create, execute, and improve test cases and test runs
• Strong attention to detail and eagerness to follow existing processes
• Team player with good communication skills
• Upper-Intermediate English is a plus (not a must)

Benefits

• 7 hour working day 10:00AM — 6:00 PM (with the lunch break)
• A-class office, Mokotow, Warsaw
• Competitive salary in the IT field, paid taxes
• 10 days for paid sick leave
• 28 days of paid vacation: 18 and 10 days separately
• State holidays are paid
• Medical Insurance
• Courses/training reimbursement
• Referral bonus, if you bring people as talented as you
• Corporate English courses: business or general, morning or evening schedule
• People-oriented company with the work&life balance
• Opened and friendly communication
• Corporate team buildings and activities

We are looking for a Senior / Lead CRM Retention Manager to take ownership of our retention direction, strengthen CRM communications, and help increase player activity, repeat deposits, LTV, and the overall performance of promotional campaigns.

This role is a great fit for someone who does more than simply launch campaigns. We need a person who can build a strong retention strategy, analyze user segments, identify growth opportunities, manage a team, and turn CRM into a powerful revenue channel.

Key Responsibilities
- Develop and execute CRM and retention strategies aimed at increasing player activity, repeat deposits, LTV, and long-term engagement.
- Manage CRM communications across email, push notifications, web push, SMS, Viber/Telegram, and onsite channels.
- Build, optimize, and scale lifecycle campaigns, including onboarding, activation, reactivation, VIP, churn prevention, winback flows.
- Segment players based on behavior, deposit activity, gaming habits, in/out performance, average deposit, frequency, inactivity period, and other key parameters.
- Develop promotional mechanics and personalized offers for different player segments.
- Analyze campaign performance using key metrics such as open rate, CTR, conversion rate, deposit conversion, retention rate, ARPU, LTV, uplift, and ROI.
- Collaborate with Product, BI, Design, Copywriting, VIP, Support, and Payments teams to launch effective retention activities.
- Manage the CRM calendar, communication frequency, and content quality.
- Lead and support a team of CRM/Retention specialists: set tasks, control deadlines, improve processes, and maintain high-quality execution.
- Identify new growth opportunities in retention, reactivation, monetization, and player engagement.

Requirements
- 3+ years of experience in CRM/Retention, preferably in iGaming, social casino, betting, fintech, gaming, or subscription-based products.
- Experience as a Lead, Senior CRM Manager, or Senior Retention Manager will be a strong advantage.
- Strong understanding of key CRM metrics: retention, churn, LTV, ARPU, ARPPU, conversion rate, deposit frequency, and reactivation rate.
- Experience with segmentation, lifecycle marketing, and personalization.
- Hands-on experience with email, push, SMS, Viber/Telegram, onsite, and web push campaigns.
- Ability to analyze data and make decisions based on performance metrics.
- Experience managing a team, building processes, and prioritizing tasks.
- Strong communication skills and the ability to work with multiple teams at the same time.
- English level sufficient for working with content, tools, and documentation.

Nice to Have
- Understanding of bonus logic, wagering, tournaments, cashback, free spins/free plays, deposit offers, and reactivation mechanics.
- Experience building CRM funnels from scratch.
- Experience with BI dashboards, SQL, or analytics tools.
- Understanding of deliverability, sender reputation, and basic email/push health metrics.

What We Offer
- The opportunity to influence CRM strategy and the overall retention direction of the product.
- Work with large user segments and a strong product team.
- Space for testing, new mechanics, and creative CRM solutions.
- Competitive compensation.
- Professional growth in a dynamic iGaming environment.
- A team that values initiative, analytics, ownership, and results.

Наш клієнт, Growe, провідна консалтингова компанія та група сервісів у сфері iGaming і розваг. Вони створюють стратегії, що працюють, та рішення, які масштабуються. 

Ідеально для тих, хто прагне:

• Контролювати належну роботу методів оплати, повідомляти про проблеми відповідним постачальникам та командам;
• Аналізувати коефіцієнти прийняття різних методів/постачальників/касирів оплати та приймати рішення щодо того, який метод оплати вмикати/вимикати, а також які обсяги обробляти кожним із них;
• Забезпечувати достатній доступний баланс між різними методами оплати для обробки зняття коштів, ініціювання поповнення рахунку та аналізу структури витрат кожного методу;
• Переглядати та створювати резервні/надзвичайні та надзвичайні плани;
• Створювати інструкції та процедури моніторингу для команд моніторингу та підтримки;
• Щоденно та щотижня звітувати про діяльність та проблеми з платежами керівнику операційної діяльності;
• Допомагати в інтеграції нових постачальників/методів оплати;
• Пропонувати покращення продукту/потоку (наприклад, поля перевірки, заповнювачі у формах);
• Обробляти запити від служби підтримки клієнтів;
• Тестувати інтеграції/розгортання нових методів оплати;
• Тісно співпрацювати з відділом бізнес-аналітики для створення та забезпечення вдосконалень на основі даних для всієї внутрішньої звітності та послідовного відстеження критичних бізнес-показників.

Досвід, який стане твоєю перевагою:

• 2+ роки на посаді billing/payments manager/support або аналогічній ролі в онлайн-платежах;
• Впевнена робота з цифрами та обробка фінансової/транзакційної інформації;
• Впевнений користувач Excel та іншого програмного забезпечення MS Office;
• Добре розуміння технічної інтеграції та потоків онлайн-платежів;
• Досвід письмового та усного спілкування з іноземними клієнтами або партнерами;
• Глибоке розуміння платіжних та транзакційних систем і послуг;
• Володіння англійською мовою на рівні Intermediate та вище;
• Досвід роботи в індустрії iGaming буде перевагою.

Ми цінуємо:

• Високий рівень комунікативних навичок;
• Увагу до деталей;
• Багатозадачність та швидке виконання завдань;
• Навички командної роботи;
• Здатність самостійно приймати рішення.

Наші клієнти пропонують конкурентні переваги для підтримки вашого професійного та особистого зростання, зокрема:

• Орієнтація на здоров’я та добробут;
• Глобальне медичне страхування;
• Можливості для зростання;
• Програми бенефітів (компенсація спорту / стоматології / психолога тощо);
• Бонуси за досягнення результатів;
• Динамічне робоче середовище.

English version:

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale.

Perfect for those who aim to:

• Monitor that payment methods work properly, escalate issues to respective providers and teams;
• Analyze acceptance rates of different payment methods/providers/cashiers and make decisions as to which payment method to enable/disable and which volumes to process on each;
• Ensure sufficient available balance across different payment methods to process withdrawals, initiate top-ups, and analyze the cost structure of each method;
• Review and create backup/contingency and emergency plans;
• Create monitoring guidelines and procedures for monitoring and support teams;
• Report daily and weekly payment activities and issues to the Head of Operations;
• Assist with the integration of new payment providers/methods;
• Suggest product/flow improvements (e.g., validation fields, placeholders on forms);
• Handle requests from customer support;
• Test new payment methods integrations/deployments;
• Partner closely with the BI department to build, ensuring data-driven enhancements to all internal reporting and consistent tracking of critical business metrics.

Experience you’ll need to bring:

• 2+ years as a billing/payments manager/support or similar role in online payments;
• Confident in dealing with numbers and processing of financial/transactional information;
• Advanced Excel and other MS Office software user;
• Good understanding of online payments technical integrations, funnels, flows;
• Experience in written and oral communication with foreign customers or partners;
• Deep understanding of payment and transactional systems and services;
• At least Intermediate English proficiency;
• Experience with the iGaming industry will be a plus.

It's a perfect match if you have those personal features:

• Multitasking and quick task execution;
• Good level of communication skills;
• Team player skills;
• Attention to details;
• Ability to make decisions independently.

Our clients offer competitive benefits to support your professional and personal growth, including: 

• Health & Wellness Focus;
• Global Medical Coverage;
• Growth Opportunities;
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
• Performance-Driven Rewards;
• Dynamic Work Environment.

We are looking for an Email Marketing Manager to manage and improve our email campaigns.The ideal candidate has strong HTML skills for building email templates, experience with marketing automation platforms (Customer.io is preferred), and a good understanding of lifecycle marketing and performance metrics.

In this role, you will create and optimise email templates, set up automated journeys, and work with data to improve engagement and conversions.

Requirements:

• 1–2+ years of experience in Email / CRM Marketing
• Strong HTML skills for email development (responsive design, cross-client compatibility)
• Experience building modular email templates using reusable snippets
• Hands-on experience with Customer.io (is preferred)
• Strong copywriting skills for marketing emails (subject lines, CTAs, structured messaging)
• Understanding of A/B testing and campaign optimisation
• Experience using AI tools to enhance content creation and workflow efficiency
• Analytical mindset with the ability to track and interpret key performance metrics
• High attention to detail and strong organisational skills

Responsibilities:

• Plan, build, and execute promotional and automated email campaigns
• Develop and maintain HTML email templates
• Set up and optimise customer journeys in Customer.io, Smartico.
• Monitor and analyse campaign performance (open rate, CTR, revenue, etc.)
• Conduct A/B tests to improve results
• Collaborate with marketing, product, and design teams
• Ensure best practices in email deliverability and compliance

Nice to have

• Experience in iGaming or performance-driven industries
• Experience with omnichannel marketing (SMS, Push)
• Basic design skills (Figma or similar tools)

How We Take Care of Our Team?

Comfortable Conditions for Productive Work
Flexible working hours with a start time between 8:00 AM and 11:00 AM. Work remotely from anywhere in the world or join us in our modern Cyprus office — the choice is yours.

Time to Recharge
We believe great results come from well-rested people. That’s why we offer:
21 days of paid annual leave;
3 additional Day Offs per year;
25 paid sick leave days;
Public holidays as days off.

Benefits & Wellbeing
Sports compensation program;
Annual healthcare budget;
Gifts for important life events (birthday, marriage, childbirth);
Coworking compensation for team members based in Ukraine;
Maternity and paternity leave support;
Business trips and team gatherings at our Cyprus office.

Learning & Career Growth
Annual budget for professional development, certifications, books, and language courses;
Internal mobility and promotion programs to support both vertical and horizontal career growth;
A Personal Development Plan to help you grow your skills and competencies.

Smooth Onboarding & Ongoing Support
We’ve designed a structured onboarding plan to help you quickly understand the business, the team, and your priorities. Regular check-ins with your manager and People Partner ensure a smooth adaptation process and continuous support throughout your journey with us.

Evoplay is a Ukrainian product IT company that complete B2B solutions for the online gaming industry.

Position Overview:

As a Jira and Confluence Administrator, you will be responsible for the administration, configuration, and maintenance of our Jira and Confluence instances. You will play a critical role in ensuring the smooth operation and optimal utilization of these platforms to support our teams in project management, collaboration, and knowledge sharing.

Key Responsibilities:

1. Platform Administration:

• Administer Jira and Confluence instances, including user management, permissions configuration, and customization of workflows, issue types, and fields. Jira (server and cloud), сonfluence, Bitbucket, Crowd)

• Perform regular maintenance tasks such as upgrades, patches, and backups to ensure system reliability and performance.

2. Configuration and Customization:

• Configure Jira projects and Confluence spaces to meet the specific requirements of our teams and projects.

• Customize Jira workflows, screens, and dashboards to streamline processes and enhance productivity.

3. Integration and Automation:

• Integrate Jira and Confluence with other tools and systems used within the organization to facilitate seamless data flow and collaboration.

• Implement automation rules and workflows using Jira and Confluence plugins to optimize task management and documentation processes.

4. User Training and Support:

• Provide training and support to users on Jira and Confluence functionality, best practices, and troubleshooting techniques.

• Serve as the primary point of contact for user inquiries and technical issues related to Jira and Confluence usage.

5. Corporate IT Services:

• Administer other corporate IT services such as Gitlab, LDAP, GCP.

• Ensure the proper functioning and integration of these services with other business applications and systems.

Qualifications:

• Experience in a similar position for 2 years.

• Experience with Atlassian stack:

- Jira

- Confluence

- Bitbucket

- Crowd

• Understanding of the functioning of Linux systems.

We offer:

• L&D center with courses for employees and top managers;

• Rotation program;

• Paid leave;

• Sick days;

• Self-learning library, access to paid courses;

• Stable payments;

• Evoplay discount program;

• Flexible work schedule / remote work;

• Group discussions and individual sessions with a psychologist.

We are looking for a motivated Trainee AQA Engineer who is eager to start a career in Quality Assurance Automation and gain hands-on experience testing mobile applications in a real production environment.

Required for this role

• Completed courses in Automation Quality Assurance and a strong motivation to build a career in test automation.
• Understanding of software testing fundamentals, including functional, regression, smoke, and exploratory testing, as well as creating test cases and checklists.
• Working knowledge of Swift for reading and writing automated tests.
• Understanding of core programming concepts, including variables, conditions, loops, functions, classes, objects, and collections.
• Basic understanding of Git, client-server architecture, and REST APIs.
• Ability to investigate issues, analyze application behavior, and clearly describe defect reproduction steps.
• Strong attention to detail, analytical thinking, and the ability to learn independently.
• English level Intermediate (B1) or higher, with the confidence to communicate directly with customers and present work results in English.
• Willingness to actively use AI tools in day-to-day work and continuously improve personal productivity and learning.

Your responsibilities

• Test iOS application features and identify potential issues affecting product quality.
• Create and maintain test cases, checklists, and clear bug reports.
• Reproduce, document, verify, and track reported defects throughout their lifecycle.
• Learn to create, maintain, and improve automated UI tests for iOS applications.
• Work with Xcode, iOS Simulator, XCTest, and XCUITest as part of the testing process.
• Analyze application behavior, logs, and test failures to support issue investigation.
• Collaborate with iOS developers, QA engineers, and other team members to ensure reliable releases.
• Participate in regression testing and release validation activities.
• Gradually increase automated test coverage and contribute to the overall quality of the applications.

What you getYour time off

• 18 paid vacation days and 10 paid sick days annually
• 10 Ukrainian public holidays
• Maternity and paternity leaves
• Marriage and Parenthood Package
• Additional leave for major life events
• Sabbatical leave opportunities

Learning & growth

• Sombra University workshops and internal learning programs
• Tech Communities and knowledge sharing sessions
• Language courses and workshops
• Mentorship opportunities

Health & well-being

• Sports compensation or health insurance coverage
• Participation in races and marathons
• Corporate doctor (telemedicine)
• Well-being initiatives and workshops

And even more

• Company-provided technical equipment
• PE administration and tax support
• Internal referral program
• IT Club loyalty program
• Company events and volunteering initiatives

Before you apply

Our recruitment team will carefully review your profile, and if we see a good match with the role, we’ll reach out to you shortly.

If you don’t hear from us within 5 business days, it means we’ve decided to continue the process with other candidates for this position. Thanks for understanding.

Context

We are building a complex agent that analyzes documents and produces defined data structures extracted from them. Three properties are critical: the structures must be accurate — faithful to the source documents, with exact references and exact quotes; valid — types conforming to their schemas, required fields filled, and so on; and free of duplicates — not repeating structures that were already accepted or rejected before.

Must-have

- 3+ shipped LLM-powered systems in production, each with a measurable quality harness the candidate built personally (golden sets, precision/recall tracking, regression gates in CI). Be ready to walk through one in depth — at whatever level your own NDAs allow — including a concrete regression the harness caught and what changed because of it.
- Proven ability to split model work from deterministic validation: pipelines where extraction is model-driven but every acceptance check (dedup, linkage, schema, rule-conformance) is executable code. Prompt-only quality control is a disqualifier.
- Information-retrieval and data-modeling depth: hybrid exact+semantic indexing; identity-keyed deduplication (record identity over embedding similarity); append-only stores with supersession semantics; incremental re-indexing without full rebuilds.
- Multi-pass agent-pipeline engineering: idempotent, sumable fan-out/verify loops (extract -> validate -> dedup/link -> adversarial verify -> loop-until-dry), token/cost budgeting, caching.
- Evidence-first design method: for every architectural element you propose, you state its precondition and how it is verified; you back your designs with executable acceptance checks against golden sets, not documents alone.

Nice-to-have

- Experience working with and analyzing regulated-domain documents (insurance/finance/legal).
- Event-sourced or lakehouse-style record stores (append-only, versioned, time-travel).
- Knowledge-graph construction and record linkage / entity resolution.
- Adversarial-verification agent patterns (a dedicated verifier stage that tries to refute extractions).
- Custom eval-suite tooling built when off-the-shelf eval frameworks did not fit.