Jobs at Djinni

SKELAR is a venture builder that creates international tech businesses according to the guidelines of venture capital investment.
 

We are looking for a detail-oriented Tax Analyst to join our International Reporting and Tax Compliance team at SKELAR. In this role, you will work with indirect tax matters across multiple jurisdictions and help ensure accurate and scalable tax reporting as the company continues to expand internationally.
 

You will collaborate with internal teams and external advisors across different countries, working with financial data and tax reporting processes related to VAT / GST / sales tax. The role offers exposure to international tax systems and the opportunity to contribute to building efficient and automated tax processes in a fast-growing global tech environment.
 

If you enjoy working with data, building structured processes, and improving the way financial reporting works — this role is for you.
 

The main functions of this role include:

• Support indirect tax reporting processes across multiple jurisdictions, working with the internal team and external advisors who prepare and submit VAT / GST / sales tax filings.
• Collect, organize, and validate financial data and supporting documentation required for tax reporting.
• Prepare and review indirect tax calculations and reports, ensuring completeness and accuracy of data used in tax filings.
• Work with large datasets related to transactions and cross-border operations, helping ensure correct tax treatment.
• Support the team in monitoring regulatory updates and assessing their potential impact on reporting processes.
• Contribute to improving and automating tax reporting workflows, identifying opportunities to increase efficiency and data quality.
• Assist with tax-related aspects of international expansion, helping organize reporting processes as the company enters new markets.
   

Skills and experience needed to join the board:

• 1–3 years of experience in tax, accounting, finance, or related roles in Big 4 / consulting firms or international companies.
• Basic understanding of indirect taxation principles (VAT / GST / sales tax).
• Strong attention to detail and ability to work with financial data.
• Analytical mindset and ability to structure information clearly.
• Good Excel / Google Sheets skills and comfort working with datasets.
• Structured thinking and strong organizational skills.
• Upper-intermediate English (both written and spoken).
• Proactive attitude and willingness to develop expertise in international tax.
   

SKELAR is a place for self-realization of talents who are able to create successful companies. We call such companies the next big everything. We believe in their power and scale.
 

In addition to our businesses, we have the SKELAR Foundation — a charitable foundation created by company employees. As part of the initiative, we create and finance projects that contribute to overcoming the consequences of the war and the reconstruction of Ukraine.

We will keep developing tech businesses, conquer global markets, and work for the victory of Ukraine 🇺🇦
 

What we offer:

• Competitive salary;
• Significant impact on a rapidly growing business and contribution to how it shapes up;
• Ample career opportunities for ambitious growth and development;
• Working alongside professionals from top local and international companies (Big Law, Big 4, McKinsey, Horizon, Bolt, Didi, etc.);
• Flat organizational structure without hierarchical barriers;
• A possibility to attend internal and external courses, seminars, and access to a corporate library;
• Comfortable working environment with all necessary equipment and complimentary breakfasts, lunches, and snacks in the office;
• 20 days of paid vacation, medical insurance, and a variety of sports activities available for employees.
   

Let's build the next big everything together.

PRAI is an AI-driven platform transforming the PR and communications industry.

We are now expanding into the U.S. government contracting space, focusing on sourcing, bidding, and execution.

We work fast, expect ownership, and care about results — not processes for the sake of processes.

What You Will Do

This is a hands-on execution role, not theory.

You will:

• Search and identify vendors for specific parts (NSN-based sourcing)

• Work with platforms like SAM.gov to understand opportunities

• Send RFQs (Request for Quotes) to suppliers

• Communicate with vendors (email, sometimes calls)

• Compare pricing, availability, and delivery timelines

• Build and maintain supplier lists

• Support the bidding process with real data

• Work with messy, incomplete information and figure things out

If you like clear instructions only — this role is NOT for you.

Requirements

Must-have:

• Strong English (C1+) — written and spoken

• Ukrainian — native

• Ability to learn fast and figure things out independently

• Comfortable with repetitive outreach + research

Nice to have (big advantage):

• Experience with procurement / sourcing / RFQ

• Experience with SAM.gov or government contracts

• Experience working with suppliers / vendors

• Basic understanding of pricing, negotiation, or logistics

 Who This Role Fits

You will do well here if:

• You are proactive and don’t wait for instructions

• You can handle ambiguity and still move forward

• You are persistent (you can message 20 vendors and not give up)

• You want to grow into government contracts / procurement / operations

You will struggle if:

• You need constant guidance

• You overthink instead of doing

• You expect “data analyst dashboards” instead of execution work

 Work Format

• Fully remote

• Full-time

• Performance-driven

• Time tracking via Hubstaff (for transparency, not micromanagement)

What You Get

• Real experience in U.S. government contracting

• Fast growth into operations / procurement roles

• Work directly with a startup building something real

• No bureaucracy, no corporate nonsense

Application Process

We will ask:

1. Have you ever worked with RFQ / sourcing / vendors?

2. Have you used SAM.gov or similar platforms?

3. Short practical task (real scenario)

Looking for a BizDev to join an iGaming affiliate network (media buying team launching a new network from scratch).

Responsibilities:
• Attract and onboard new partners (webmasters / teams)
• Scale traffic volume and quality
• Manage negotiations and build long-term partnerships
• Analyze performance, identify growth points
• Attend international conferences

Requirements:
• 1+ year of experience in affiliate network / BizDev
• Strong understanding of traffic and optimization
• Knowledge of CPA / CPL / RevShare / Hybrid / Flat Fee models
• Experience with different GEOs
• Strong negotiation skills
• Own network of partners / advertisers is a big plus
• English — at least B1+

We offer:
• Competitive salary + bonus system
• Full infrastructure and support
• Opportunity to grow to BD Lead

Looking for an Affiliate Manager to join an iGaming affiliate network (media buying team launching a new network from scratch).

Responsibilities:
• Develop and scale affiliate partnerships (teams / webmasters)
• Increase traffic volume and quality
• Analyze campaigns and optimize performance
• Work closely with partners
• Participate in international conferences

Requirements:
• 2+ years of experience in affiliate network
• Strong understanding of traffic and optimization
• Knowledge of CPA / CPL / RevShare / Hybrid / Flat Fee models
• Experience with different GEOs
• Strong communication and negotiation skills
• Own partner network is a big plus
• English — at least B1+

We offer:
• Competitive salary + bonus system
• Full infrastructure and support
• Opportunity to grow to Affiliate Lead

About the Role

We’re looking for a Middle .NET / Azure Developer to join a fast-growing product company building solutions for digital workspace performance and cloud environments.

You’ll work on a new product as one of the first backend engineers, collaborating closely with the founder and a small senior team. This is a great opportunity to influence architecture, product direction, and technical decisions.

The role is remote across EU.

What You’ll Do

• Build and maintain backend services using C# and .NET Core
• Work with Azure to deploy and manage cloud infrastructure
• Develop and integrate REST APIs for Azure resources (VMs, networks, disks, etc.)
• Design and improve system architecture and performance
• Write clean, maintainable, and testable code
• Collaborate with team members on features and technical decisions

• Troubleshoot and resolve issues in a complex cloud environment

   

Requirements

Must have:

• 4–6+ years of backend development experience
• Strong experience with C# and .NET Core
• Solid hands-on experience with Microsoft Azure
  • Azure Resource Manager (ARM)
  • Programmatic deployment of Azure resources
• Experience working with REST APIs
• Strong knowledge of Entity Framework Core
• Experience with Microsoft SQL Server
• Good understanding of data structures, algorithms, and system design

• Strong English communication skills

   

Nice to Have

• Experience with Azure Virtual Desktop / Windows infrastructure
• PowerShell scripting
• Experience with AI / LLM integrations (working with APIs)
• Frontend basics: TypeScript, Angular, HTML, CSS

• Azure Functions / Azure Compute

   

Who You Are

• Proactive and comfortable working in a small, fast-moving team
• Not afraid to ask questions and challenge ideas
• Focused on quality and clean code
• Strong problem-solving and analytical skills
• Able to work independently and manage priorities

• Open to feedback and continuous learning

   

Why Join

• Early-stage product → real impact on decisions
• Work directly with the product founder
• Modern Azure-based stack
• Long-term, stable engagement
• Flexible remote setup across EU

GR8 Tech builds B2B iGaming platforms for operators who play to lead.

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us.

What you’ll drive:
Strategy & outcomes
— Own backend architecture decisions and shape the long-term technical direction of the platform.
— Drive adoption of engineering best practices across the team.
— Improve system performance, reliability, and maintainability at scale.
— Systematically identify and reduce technical debt.

Discovery & decisions
— Translate product and business needs into scalable, production-ready solutions.
— Make informed architectural trade-offs in distributed, high-load environments.
— Design systems using modern patterns (event-driven, CQRS, DDD).
— Identify risks early and propose pragmatic, proven solutions.

Delivery & execution
— Design, build, and ship high-quality backend services in .NET powering live trading operations.
— Own the full development lifecycle: from design to production and ongoing support.
— Ensure code quality through reviews, testing, and strong engineering standards.
— Optimize for low latency, scalability, and efficient resource usage.
— Improve CI/CD pipelines and drive deployment automation.

Stakeholder & cross-team collaboration
— Partner with Product, Design, and DevOps to align on priorities and delivery.
— Communicate technical decisions clearly to both technical and non-technical stakeholders.
— Support integrations across teams and systems.

Leadership & mentorship
— Mentor engineers and support their growth.
— Lead by example in ownership, code quality, and accountability.
— Contribute to a strong, ownership-driven engineering culture.

What makes you a GR8 Fit:
Must-have
— Strong experience with C# / .NET in building scalable, high-load backend systems.
— Experience designing distributed systems and microservices architectures.
— Solid knowledge of event-driven architecture and messaging systems (Kafka or similar).
— Strong expertise in databases (SQL + NoSQL), including performance tuning and scaling.
— Experience with CI/CD, Docker, and Kubernetes.
— Ability to make architectural decisions and take ownership end-to-end.
— Experience operating high-availability, low-latency systems.

Nice-to-have
— Experience with Orleans, MongoDB, RabbitMQ, Elasticsearch.
— Experience with AWS or other cloud platforms.
— Familiarity with observability tools (APM, logging, tracing).
— Understanding of FinOps / cloud cost optimization.
— Previous experience mentoring or leading engineers.
— Experience in the betting / trading domain.

Why you’ll love working here:
Benefits Cafeteria — annual budget you allocate to:
Sports • Medical • Mental health • Home office • Languages.

Work-life & support
— Paid maternity/paternity leave + monthly childcare allowance.
— 20+ vacation days, unlimited sick leave, emergency time off.
— Remote-first + tech support + coworking compensation.
— Team events (online/offline/offsite).
— Learning culture with internal courses + growth programs.

Our culture & core values:
GR8 Tech culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.
OWN YOUR GAME: we take initiative and own what we do.
ACCELER8: we move fast, focus smart, and keep it simple.
CHALLENGE ACCEPTED: we grow through challenges and stay curious.
BULLETPROOF: we’re resilient, ready, and always have a plan.

For out partner, we are looking for an Office Manager.

A fast-paced company is on the hunt for a highly organized and quick-thinking Office Manager to join their team in Malta. This is a full-time, in-office role where you’ll be the person everyone turns to when things get hectic (which is often). If you’re the type who thrives under pressure, keeps calm while juggling ten things at once, and doesn’t shy away from a bit of chaos, this could be for you.

What you’ll do

• Keep the office running like clockwork, from laptops and desks to coffee and internet.
• Coordinate travel and hospitality arrangements for the commercial team (flights, hotels, restaurants, the works).
• Tackle suppliers and service providers, fighting for refunds, upgrades and better deals.
• Handle whatever unexpected problems land on your desk and solve them before they become bigger.
• Support the leadership team directly, anticipating needs and staying one step ahead
• Make the office a place where people can focus, even when the pace is intense.

What we’re looking for

• A natural organizer who hates loose ends and loves getting things done.
• Someone who can think fast, prioritize hard, and still keep a smile when the pressure’s on.
• Confident communicator who’s not afraid to argue their case on the phone or in person.
• Previous experience in office management, operations, or a similar role.
• Resilient, adaptable, and comfortable working with a very demanding manager
• Currently residing in Malta or willing to relocate.

What is offered

• An energetic, no-nonsense work environment where things move fast.
• A chance to be the backbone of the office and the right hand to leadership.

• Competitive compensation and plenty of variety in your day to day.

   

If you’re the kind of person who thrives in controlled chaos, loves being the fixer, and enjoys knowing the team couldn’t function without you, we encourage you to apply.

Media Buyer (White Lead Generation, US Market)
Company: JF Media
Level: Middle–Senior
Location: Remote

About the Role:
JF Media is looking for a skilled and performance-driven Media Buyer with at least 1 year of experience in White Lead Generation for the US market. 

Our primary focus is on auto insurance and home insurance verticals.

We’re seeking a results-oriented specialist who can effectively manage campaigns on Facebook and/or TikTok, understands sales funnels, scales campaigns profitably, and consistently delivers strong CPL and ROI performance.

Key Responsibilities:

• Launch and optimize white campaigns on Facebook and TikTok for the US market
• Generate high-quality leads in White Lead Gen verticals (insurance, finance, home services, etc.)
• Conduct A/B testing of creatives, audiences, landing pages, and offers
• Build, analyze, and optimize sales funnels
• Monitor and improve CPL, CPA, and ROI metrics
• Scale winning campaigns and strategies
• Ensure full compliance with platform policies
• Collaborate with designers, UGC creators, and copywriters

• Achieve KPIs according to the agreed plan

   

Requirements:

• Minimum 1 year of proven experience in White Lead Generation (US market is a must)
• Hands-on experience with Facebook Ads Manager and/or TikTok Ads Manager
• Strong understanding of TikTok creative mechanics (hooks, retention, UGC) is a plus
• Experience working with trackers (RedTrack, Keitaro, UTM parameters)
• Deep understanding of platform compliance and policies
• Ability to scale campaigns while maintaining stable performance

What We Offer:

• Fully remote work
• Performance-based bonuses
• Opportunity to test and scale campaigns with budgets ranging from $5,000 to $20,000+
• Career growth within high-budget U.S. projects

About the client:

Our customer is the European online car market with over 30 million monthly users, with a market presence in 18 countries. As a Senior Scala Engineer, you will play a pivotal role in shaping the future of online car markets and enhancing the user experience for millions of car buyers and sellers.

Responsibilities

• Design and implement scalable backend services in Scala
• Work extensively with Typelevel libraries (Cats, Cats Effect, FS2, Http4s, etc.)
• Build and maintain event-driven and distributed systems
• Contribute to architectural decisions around concurrency, streaming, and data consistency
• Improve CI/CD pipelines, observability, and system reliability

Tech Stack

• Scala (2.13 / 3)
• Cats / Cats Effect / FS2 / Http4s
• Kafka (event-driven architecture)
• PostgreSQL 
• Docker / Kubernetes
• AWS
• CI/CD (Github Actions)

Required Experience

• 4+ years of backend development experience (Scala)

• Strong production experience with Java

• Java Spring Boot knowledge 

• Hands-on experience with the Typelevel ecosystem

• Familiarity with event-driven architectures (Kafka)

• Experience building distributed systems

• Strong understanding of concurrency and asynchronous programming

Role Overview

Our partner is one of the fastest-growing start-ups in the iGaming industry. They are seeking a highly motivated individual with a strong work ethic and a desire to grow to join their team as a Junior Account Manager.

In this exciting role, you will play a pivotal part in managing and nurturing client relationships, ensuring business growth, and maximizing company revenues. You will have the unique opportunity to develop your career within the commercial sector of the iGaming industry, guided and mentored by seasoned industry veterans.

Key Responsibilities

• Relationship Management: Build and maintain strong, long-term relationships with clients within the iGaming sector.
• Strategy Support: Assist in the development and execution of tailored account strategies to drive client success.
• Problem Solving: Address and resolve client inquiries in a timely, professional, and effective manner.
• Data Analysis: Analyze client performance data and provide actionable insights to optimize account performance.
• Business Growth: Proactively identify opportunities to expand the business and increase revenue streams.

• Market Intelligence: Stay abreast of industry trends and developments to contribute meaningfully to strategic discussions.

   

Qualifications

• Industry Passion: A genuine interest in the iGaming industry and a strong desire to learn.
• Language Skills: Native or professional fluency in Russian; excellent communication and interpersonal skills in English.
• Autonomy: Ability to work independently and make informed, data-driven decisions.
• Mindset: A proactive attitude with a willingness to take on new challenges in a fast-paced environment.

For our partner; we are looking for a Junior Finance Officer

About the Company: 
A growing iGaming company in Malta is seeking a motivated and detail-oriented Junior Finance Officer to join their team. This role offers a strong entry point into finance, providing hands-on exposure and development opportunities within a fast-paced, international environment. The Junior Finance Officer will support the finance function in the day-to-day financial operations of the company, working closely with the Head of Finance and the wider team to ensure accurate reporting and strong financial processes.
 

Key Responsibilities:

• Assisting with day-to-day accounting operations, including general ledger entries, month-end processes, accounts payable and accounts receivable
• Supporting inter-company reconciliations within the Group
• Assisting in the calculation of client revenue share, preparation of supporting schedules and posting of sales invoices in Dynamics365
• Supporting customer invoicing and assisting with basic debt collection activities
• Assisting with cash flow monitoring, payments and bank account administration
• Supporting the preparation of VAT returns and other regulatory filings
• Assisting in maintaining internal financial controls and documentation
• Supporting budgeting, forecasting and performance analysis activities
• Assisting with statutory audits, preparation of financial statements and regulatory submissions
• Carrying out any additional finance-related tasks as assigned from time to time
   

Qualifications:

• Degree in Accountancy, Finance or a related field (ACCA/ACA students considered an asset)
• Experience in the iGaming industry is a plus, but not essential
• Good knowledge of Microsoft Excel and willingness to learn financial systems
• Organised, detail-oriented and eager to learn
• Self-motivated with the ability to manage and prioritise tasks
• Ability to work collaboratively with cross-functional teams
• Strong analytical mindset and problem-solving skills
• Comfortable working in a dynamic and evolving environment

SKELAR is a venture builder that creates international tech businesses according to the guidelines of venture capital investment.
 

We are looking for a structured and detail-oriented International Accountant to join our International Reporting and Tax Compliance team. In this role, you will take ownership of VAT reporting processes for Cyprus companies and help build and scale our international accounting function.
 

This position is ideal for someone who enjoys working with financial data, building clear processes, and improving them through automation and technology. If you are someone who loves structured systems, notices every discrepancy in a dataset, and enjoys turning complex information into clear insights — this role is for you.
 

You will work with multiple international entities and support VAT compliance across our growing portfolio of global tech businesses.
 

What you will do:

• Coordinate the collection and organization of invoices and supporting documentation required for VAT reporting across Cyprus entities.
• Process financial documents using AI tools to extract and structure financial data.
• Prepare and review VAT reports, validating the completeness and accuracy of financial information.
• Communicate and coordinate with external tax consultants in Cyprus, providing reporting packages and supporting documentation.
• Review and approve VAT returns prepared by external advisors, ensuring compliance and accuracy before submission.
• Lead the VAT refund process in Cyprus, coordinating documentation and managing communication with advisors and stakeholders.
• Prepare VAT-related analytics and insights to support internal decision-making and financial planning.
• Participate in building and developing the international accounting function within SKELAR.
• Identify opportunities to automate and improve VAT reporting processes, implementing solutions that increase efficiency and data quality.
   

Skills and experience needed to join the board:

• 1–3 years of experience in accounting, finance, or tax (Big 4, consulting firms, or international businesses will be a plus).
• Strong understanding of accounting fundamentals and document workflows.
• Exceptional attention to detail and ability to maintain high data accuracy.
• Structured thinking and strong organizational skills.
• Analytical mindset and ability to work with financial data.
• Interest in process optimization and automation.
• Strong Excel / Google Sheets skills.
• Upper-intermediate English (both written and spoken).
• Proactive mindset and willingness to take ownership of processes.
   

We are especially excited to meet someone who:

• loves structure, clarity, and well-organized financial processes
• has a natural perfectionist mindset and high standards for accuracy
• enjoys improving systems and building smarter ways of working
• takes pride in creating processes that scale with the business
   

SKELAR is a place for self-realization of talents who are able to create successful companies. We call such companies the next big everything. We believe in their power and scale.
 

In addition to our businesses, we have the SKELAR Foundation — a charitable foundation created by company employees. As part of the initiative, we create and finance projects that contribute to overcoming the consequences of the war and the reconstruction of Ukraine.

We will keep developing tech businesses, conquering global markets, and working for the victory of Ukraine 🇺🇦
 

What we offer:

• Competitive salary;
• Significant impact on a rapidly growing business and contribution to how it shapes up;
• Ample career opportunities for ambitious growth and development;
• Working alongside professionals from top local and international companies (Big Law, Big 4, McKinsey, Horizon, Bolt, Didi, etc.);
• Flat organizational structure without hierarchical barriers;
• Access to internal and external courses, seminars, and a corporate library;
• Comfortable working environment with all necessary equipment and complimentary breakfasts, lunches, and snacks in the office;
• 20 days of paid vacation, medical insurance, and various sports activities for employees.
   

Let's build the next big everything together.

Proxima Research, a leading provider of innovative technological solutions for the pharmaceutical industry, is seeking an ambitious and results-driven Head of Support Center to elevate customer support within the Proxima Cloud CRM ecosystem. A trusted Amazon partner, the Proxima Cloud CRM ecosystem offers cross-platform, multi-channel CRM functionality with a flexible management system designed to ensure customer success.

If you’re looking for new challenges and possess the necessary skills to systematically and effectively address customer needs, Proxima Research provides the perfect opportunity to drive growth and achieve success.

Key Responsibilities:

• automation of customer support processes,
• implementation of an optimal platform for managing the support service,
• formation and coordination of a team of help-desk and custom-response managers,

• setting and monitoring KPIs for the team

   

Experience and Skills:

• Experience in setting up and administering Zendesk
• Experience in building a KPI system and managing support team performance
• Confident English skills at B2 level or higher
• Experience in implementing and configuring AI chatbots is desirable

• Experience working in B2B product support (SaaS is an advantage)

   

We Offer:

• Direct reporting to the Head of Businees Unit
• Established resources in customer support with opportunities for innovation.
• Competitive salary and quarterly bonuses.

We are looking for a DevOps engineer to join a project for a telecom operator. You will be responsible for carrying out day-to-day applicative infrastructure management supporting production activities.

All you need is....

• 4+ years of experience
• 24/7 support of production Infrastructure services to ensure the highest standards of availability, resilience, integrity, security and performance required by our business systems
• Collaborate with cross-functional teams to implement DevOps practices that streamline software delivery and infrastructure management
• Build, maintain, and scale automated deployment pipelines for various applications, ensuring efficient and error-free code deployments
• Monitor and optimize system performance, reliability, and security in both production and development environments
• Troubleshoot and resolve infrastructure issues, implementing proactive measures to prevent future occurrences
• Develop and maintain scripts and tools to automate repetitive tasks, enhancing efficiency and reducing errors
• Manage containerization and orchestration technologies (e.g., Docker, Kubernetes) for seamless application deployment and scaling
• Work closely with development teams to integrate continuous integration/continuous deployment (CI/CD) practices and facilitate automated testing
• Participate in on-call rotations and provide timely incident response and resolution

Critical Experiences:

• Bachelor’s degree in computer science, Engineering, or a related field (or equivalent experience)
• Proven experience as a DevOps Engineer or in a similar role
• Proficiency in scripting languages such as Shell, Python or Bash
• Familiarity with containerization tools like Docker and container orchestration tools like Kubernetes
• Solid understanding of CI/CD concepts and tools (e.g., Jenkins, GitLab CI/CD)
• Experience with monitoring and logging tools (e.g., Prometheus, ELK stack, Grafana)
• Willing to work in shifts and weekend support model
• Strong problem-solving skills and the ability to work effectively in fast-paced environments
• Must have the ability to see the full End to End picture, including impact on all stakeholders

Good to have:

• Familiarity with any similar Business Support System (BSS)

We are looking for a Software Support Engineer to join a project for a telecom operator. You will be responsible for monitoring, performing ticket and service interruption analyses, timely resolution of incidents and failures, and minimising business impact by providing and developing workarounds.

All you need is....

• 3+ years of experience
• Troubleshoot and resolve application issues, implementing workarounds and proactive measures to prevent future occurrences.
• Participate in on-call rotations and provide timely incident response and resolution.
• Willing to work in shifts and a weekend support model.
• Strong problem-solving skills and the ability to work effectively in fast-paced environments.
• Must have the ability to see the full End-to-end picture, including impact on the customer.
• Perform ticket analysis and service interruption analysis.
• Ensure timely resolution or escalation within the agreed SLA. This includes creating positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress, and handling customers with a professional attitude.          
• You will analyze and fix order fallouts from various applications, journalize manual billing requests, process payments, and customize miscellaneous activities

Critical Experiences:

• Bachelor’s degree in computer science, Engineering, or a related field (or equivalent experience).
• Technical Skills of Rest API
• Proficiency in scripting languages such as Shell, Python or Bash.
• Familiarity with containerization tools like Docker and container orchestration tools like Kubernetes.
• Must have experience of working with microservices.
• Experience with monitoring and logging tools (e.g., Prometheus, ELK stack, Grafana).
• Practical experience with NoSQL databases, such as Couchbase and HBase.
• Hands-on expertise in PostgreSQL
• Practical experience with Unix / Linux Scripting
• Proficiency in English communication, both written and verbal.

Good to have:

• Familiarity with any similar Business Support System (BSS).
• Knowledge of REACT and Redux is considered an added advantage.
• Proficiency in Core Java and Java scripting
• Knowledge of API Man
• Knowledge of Diameter Protocol is a plus