Jobs at Djinni

Remote – US timezone – Full-time – $75k–$130k

About the Role

Join our small, growing go-to-market team as the technical backbone of our enterprise sales efforts. You’ll own the technical side of evaluations — from deep-dive demos to proof-of-concept (POC) execution to deployment guidance — helping IT leaders see exactly how MyWorkDrive fits into their environment and removing blockers that stall deals.

This is not a support role and not pure pre-sales. You are the person who drives technical decisions so sales can close and customers can deploy successfully. You’ll work directly with our Account Executive and Customer Success Manager, with a clear escalation path to Product for unique edge cases.

As our first dedicated Solutions Engineer, you’ll help build the function from the ground up. You’ll define how we run technical sales — shaping the POC process, demo environment, security review workflow, and reference architectures. If you’re looking to inherit a playbook and follow it, this isn’t the role for you. If you want to create one, it is.

What You’ll Do

• Join discovery calls when technical depth is needed and surface blockers early.
• Deliver tailored demos and structured POCs for IT Directors, CISOs, and systems engineers — customized for the prospect’s environment, not a generic sandbox.
• Design and execute POCs under 30 days with clear success criteria.
• Guide prospects through environment readiness: AD/Entra ID integration, SSO, DNS, SSL, storage paths, firewall, and load balancer requirements. Validate everything works before go-live.
• Work directly with customer security teams during architecture reviews and technical questionnaires.
• Design reference architectures for deployments from 200–5,000 users across on-prem and cloud storage.
• Conduct deployment check-ins with post-sale customers through go-live, ensuring smooth POC-to-production transitions. Hand off to Customer Success with complete documentation and risk notes.
• Provide product feedback to our PM based on field insights.

What You Bring

Technical Skills

• Hands-on experience with Active Directory and Azure AD/Entra ID, including SSO via SAML, ADFS, and OIDC.
• Deep knowledge of Windows file sharing, NTFS permissions, and SMB.
• Solid networking fundamentals: DNS, SSL/TLS, reverse proxies, load balancers, firewalls.
• Enterprise storage experience — on-prem file servers, NAS, Azure Files, or similar.
• Basic PowerShell for configuration and validation tasks.
• Familiarity with Microsoft 365 licensing (E3/E5 vs. F3) is a plus.

Customer & Delivery Skills

• Proven experience running technical POCs or pilots, either vendor-side or within a customer IT environment.
• Ability to translate technical architecture into business outcomes for non-technical stakeholders.
• Comfortable managing multiple concurrent evaluations without losing track.
• Strong written communication — documenting architectures, responding to security questionnaires, and creating materials for customers and internal teams.

Ideal Background

• Solutions Engineer or TAM at a file access, storage, security, or infrastructure software company.
• Senior engineer or technical lead at an MSP or VAR with Windows and networking focus.
• IT Manager or Senior Sysadmin ready to move to the vendor side.
• Infrastructure consultant with significant customer-facing delivery experience.

Why MyWorkDrive

• Direct Impact: Every POC you run directly influences deals. You’ll know your contribution.
• Technical Depth: Real hybrid architectures — on-prem file servers, cloud identity, modern access — not watered-down SaaS demos.
• Ownership: Small team, no bureaucracy. Shape how we run technical sales.
• Economics: Competitive base salary plus commission on deals you support, at a profitable company.
• Culture: Remote-first, low-meeting, outcome-focused.

The Product

MyWorkDrive gives organizations secure, VPN-free access to existing file servers and Microsoft storage through web, mapped drive, and mobile clients — without migrating data. Customers in healthcare, legal, financial services, and education use it to meet HIPAA/FINRA/GDPR requirements, eliminate VPN complexity, and optimize Microsoft licensing costs, while keeping files exactly where they are.

What We Offer

• Long-term collaboration with a globally trusted enterprise software company.
• Competitive compensation through a contractual cooperation model. $75k–$130k/year depending on experience and candidate fit.
• Fully remote and flexible work arrangements.
• Opportunity to work with an experienced, international development team on a mature, enterprise-scale product.

Hiring stages

1. Prescreening (30 min)
2. Tech Interview (45-60 min)
3. Final interview (45 min)

Interested? Let’s connect and discuss the details!

Code&Care — is a successful full-stack development company, which provides clients with high-quality development assistance worldwide.

Now our team has a position for Full-Stack Developer (Node.js + Vue.js).

Requirements:

• 3+ years of commercial experience with Node.js
• Strong experience with Vue.js
• Solid knowledge of TypeScript
• Experience with MongoDB
• Hands-on experience with AWS (EC2, S3, etc.)
• Understanding of REST APIs and backend architecture
• Experience with Git
• Upper Intermediate English level

What the company offers:

• Constant and interesting work with foreign clients
• Flexible working hours
• 50% cost compensation of sports, English lessons
• Annual paid 30 days vacation and paid sick days
• Medical insurance policy

Responsibilities:

• Develop and maintain backend services using Node.js
• Build and improve frontend features using Vue.js
• Work with MongoDB databases
• Deploy and maintain applications in AWS
• Collaborate with cross-functional teams
• Participate in code reviews and technical discussions

Вітаю тебе, фахівець \0/

Мене звати Кирил, я допомагаю зібрати дрім тім для своїх друзів з Hooh – це стартап від фаундерів Depositphotos. Команда сіньорна та досвідчена, тому опортʼюніті, ІМХО, дуже кльове.

отже

Hooh – це b2c AI-продукт, який робить складні документи простими для розуміння та дій. 

Він дозволяє завантажувати файли (PDF, фото, скани), автоматично розпізнавати їхній вміст, витягувати ключову інформацію та отримувати короткі, зрозумілі підсумки.
 

Ми успішно випустили v1, підтвердивши нашу основну AI-пайплайн-архітектуру. Зараз ми розширюємо продукт до “scanner-grade” PDF-досвіду, що поєднує глибоке AI-розуміння з надійним редагуванням документів.

Далі дозволю собі перемкнутись на англійську, бо мова піде про конкретні речі.
 

_________________

CEO about the role: “We are looking for an Applied AI Engineer who will help us make messy documents reliably understandable, build accurate structure and entity extraction, strong retrieval, and cost‑efficient model orchestration."

Key Responsibilities

• Document analysis & taxonomy: Systematically analyze layouts/sections/entities/relations; define categories, types, and metadata schemas that generalize across domains.
• Prompting & schemas: Author, version, and maintain prompts/chains for classification, extraction, summarization, and Q&A; enforce JSON/JSON‑Schema outputs.
• Retrieval (RAG): Build hybrid retrieval (embeddings + keyword + graph traversal); manage embedding generation, indexing, dedupe, and drift.
• Cascades & MoE: Architect model cascades (fast filters → experts → fallback LLMs) and MoE routing to balance quality/cost/latency.
• Agentic orchestration: Use CrewAI (or similar) to coordinate multi‑step pipelines; add caching/batching/streaming and robust retries.
• Result fusion: Combine outputs via reranking, voting, and confidence/consistency checks; add guardrails and safety rules.
• Evaluation & monitoring: Run LangSmith/Evals (or similar), define golden sets, automate regressions, track quality/cost/latency; canary and observe.
• Operate models locally/hosted: Work with vLLM/TGI/Ollama/llama.cpp as well as API models; apply quantization/LoRA when useful.
• Data stores: Use vector DBs plus graph and relational DBs to power retrieval and joins (e.g., Qdrant/Weaviate/Milvus/pgvector + Neo4j + PostgreSQL).

Required Skills & Experience

• Strong programming skills in Python; ability to write clear, tested, maintainable code.
• Experience building at least one LLM‑powered feature end‑to‑end (prototype → production), or equivalent open‑source/portfolio work.
• Hands‑on with RAG, vector embeddings, and evaluation (offline + online A/B, error analysis).
• Familiarity with model cascading/MoE concepts (or ability to learn quickly).
• Practical database skills: comfortable with SQL and with either graph or vector systems.
• Product mindset: bias to measure impact and iterate.

We hire for capability and learning speed. If you’re strong on fundamentals and can show work, we’d love to talk, even if you don’t check every box.
 

Nice to have:

• OCR/Document AI, ontology design, labeling workflows.
• LangSmith/Evals, LangChain/LlamaIndex; Ray/Airflow; GPU basics.
• Security & privacy for AI systems (PII handling, GDPR), prompt/response guardrails.

The Team

• CEO
• Product Manager
• Fullstack Engineering Lead
• Back End Dev
• Fullstack Dev 
• AI engineer
• User Acquisition Manager
• 2х Designers 
• 2x iOS Devs
  
   

What We Offer

• Challenging technical problems and the environment to solve them.
• Flexible schedule and fully remote work from anywhere with reliable overlap to CET.
• 18 paid vacation days, 8 no-paperwork sick days, and 11 public holidays per year.
• Minimal bureaucracy, no micromanagement, and swift decision-making.
• Direct influence on strategy and the ability to see your experiments ship fast.
• Be part of a team that previously built and scaled successful businesses.

Hiring Process:

1. Intro Call
2. Interview with CEO
3. Offer
    

Client is a leading CPQ (Configure Price Quote) and revenue execution platform that automates complex quoting, contract management, and subscription billing for enterprise sales teams. The company helps businesses accelerate their sales cycles and improve deal accuracy through AI-powered automation and seamless CRM integrations.

Responsibilities:

• Hands-on angular development.
• Integrate testing best practices in our product
• Identify and address performance issues
• Interact with our back-end systems
• Develop and grow the frontend team, and mentor junior developers.
• Work closely with the founding team and product managers
• Innovate, Learn, and Teach
   

Requirements

• At least 7 years of experience in front-end development
• Deep knowledge Experience in Angular
• Deep knowledge and understanding of front-end architecture and experience in building large-scale web applications
• Experience with Angular CLI, Angular testing (Jasmine, Karma), and Webpack (advantage)
• Deep understanding of the web environment and how it works.
• Experience in working with complex projects and hands-on experience in building scalable, highly available, and responsive web applications.
• Have a passion for UI/UX
• Comfortable working in a fast-paced environment.
• Excellent communication skills and ability to drive requirements
• BSc. in Computer Science or equivalent experience.
   

Upper rate range: B2B T&M cooperation

We are an international iGaming group operating in Sportsbook and Online Casino across Tier 1, Tier 2, and Tier 3 markets worldwide. With more than 10 years of operational experience, we manage multi-jurisdictional projects and scalable product ecosystems across multiple regions.
 

Our brands have earned industry recognition and awards, reflecting strong performance, sustainable growth, and operational excellence at scale. As we continue our global expansion, we are strengthening our teams across key business functions.

We are currently looking for a CRM & Retention Manager who will be responsible for the full cycle of planning, launching, and optimizing Casino promotions aimed at improving player retention, engagement, and LTV.

This role involves close collaboration with product, creative, and technical teams, as well as continuous analysis of promotional performance and platform functionality, taking into account regional specifics and market trends.

Requirements:

• At least 1 year of experience in CRM / Retention within the iGaming industry
• Strong understanding of Casino promotion mechanics, including tournaments, Free Spins (FS), and provider-driven campaigns
• Experience working with task management tools (Jira, Asana, or similar)
• Analytical mindset with the ability to evaluate campaign performance and effectiveness
• Experience collaborating cross-functionally with Product, Design, Development, and Content teams
• Understanding of regional market specifics (EU, LATAM, CA, and other regions)

Key Responsibilities:

• Manage the full lifecycle of Casino promotions and retention campaigns
• Plan and execute promotional activities based on player behavior and regional specifics
• Analyze campaign performance, retention metrics, and market trends to optimize results
• Develop and maintain promotion roadmaps and improve existing mechanics and UX
• Prepare briefs and coordinate launches with Content, Design, Product, and Marketing teams
• Monitor platform functionality, test bonus mechanics and new features, and report bugs via Jira
• Collaborate with Customer Support on player-related issues
• Support affiliate and communication teams with Casino product and promotional activities.

What We Provide:

• Opportunities for professional growth and expansion of expertise within an international environment;
• Direct impact on process optimization and partner relationship development;
• Remote-first work format with flexible working arrangements;
• Ongoing training and professional development support;
• Paid vacation and sick leave;
• Reimbursement for work equipment.

We are seeking a motivated and reliable Appointment Setter with 1–2 years of outbound calling or appointment-setting experience to support a growing sales team. This is a performance-driven role focused on high-volume outbound calling, appointment setting, and consistent follow-up to ensure scheduled demos occur.


Trial / Screening Period (2 Weeks) :

-Commission-only during trial
-$30 per valid demo that occurs
-Must achieve 14 completed demos within the trial period to pass
-Only demos that show up and occur are counted (no no-shows)
-Successful candidates transition to Base payment

Key Responsibilities :
-Dial a provided list of leads (150-200 outbound calls per day)
-Qualify prospects and set appointments for Account Executives
-Follow up to confirm demos and minimize no-shows
-Maintain accurate call notes and demo tracking
-Communicate professionally on all outbound calls

Required Experience & Qualifications :
-1–2 years of experience as an Appointment Setter, Cold Caller, or SDR
-Comfortable with high-volume outbound calling
-Strong communication and persuasion skills
-Ability to work during U.S. business hours (EST / CST / PST)
-Reliable high-speed internet connection
-Backup power source required
-Organized, persistent, and results-driven
-Available to start immediately

Nice to Have (Strong Plus) :
-Experience working with U.S.-based clients or companies
-Familiarity with CRMs and dialers
-Experience booking demos or sales calls

Ven Commerce Ltd is an international company with offices in the USA, Israel, and Ukraine (Kyiv). We create comprehensive e-commerce solutions and help brands and retailers unlock the full potential of their online channels.

Due to team expansion, we are looking for a Customer Support Specialist (US market, medical field) — someone who enjoys helping customers, resolves issues quickly, and maintains high service standards.

Responsibilities:

• Communicate with customers via chats, email, phone calls (inbound & outbound), and social media.
• Proactively contact customers who have placed orders.
• Collect the necessary information to successfully complete orders and forward it to the medical department (according to the script provided)..
• Closely collaborate with the medical team to achieve shared goals.
• Provide consultations regarding services and products.
• Resolve issues and handle complaints promptly and professionally.
• Escalate important requests to relevant teams to improve technical and financial processes.
• Collect, analyze, and share customer feedback with the manager.
• Act as a key communication link between customers and internal teams.
• Maintain and update the customer database and order statuses in tracking tables.
• Participate in team calls (daily, weekly, planning meetings).
• Respond promptly to colleagues’ requests.
• Contribute to customer retention efforts, reducing refund rates and subscription cancellations.

We Offer:

• Remote work with a flexible format.
• 5 working days per week, 2 floating days off.
• Evening shifts: 3:00 PM – 12:00 AM (Kyiv time).
• Competitive salary.
• Supportive Team Lead and a friendly team environment.
• Structured onboarding and training materials.
• Career growth opportunities.
• Medical insurance (for employees in Ukraine) and work equipment (laptop).
• English speaking club, seminars, and professional development training.
• 25 paid days off (including sick leave).
• Team-building activities and corporate events in Ukraine.
• A comfortable office is available during power outages.
• Corporate psychological support program.

Requirements:

• Advanced English proficiency (C1 level), both written and spoken.
• Ability to adapt quickly to changes and remain flexible.
• Positive, empathetic, and professional attitude toward customers.
• Strong analytical skills, attention to detail, and problem-solving abilities.
• Proactive mindset and ability to provide constructive feedback.
• Ability to work with large volumes of information.
• At least 1 year of experience in a similar role.
• Experience in sales or the medical field will be considered an advantage.
• Experience with Zendesk, JIRA, and Magento will be a plus.

Would you like to work in a modern and friendly environment where your knowledge and communication skills are valued?

Join our team! Please send your CV indicating your salary expectations and English level. We look forward to meeting you!

Code&Care — is a successful full-stack development company, which provides clients with high-quality development assistance worldwide.

Now our team has a position for Full-Stack Developer (Node.js + Vue.js).

Requirements:
• 3+ years of commercial experience with Node.js
• Strong experience with Vue.js
• Solid knowledge of TypeScript
• Experience with MongoDB
• Hands-on experience with AWS (EC2, S3, etc.)
• Understanding of REST APIs and backend architecture
• Experience with Git
• Upper Intermediate English level

What the company offers:
• Constant and interesting work with foreign clients
• Flexible working hours
• 50% cost compensation of sports, English lessons
• Annual paid 30 days vacation and paid sick days
• Medical insurance policy

Responsibilities:
• Develop and maintain backend services using Node.js
• Build and improve frontend features using Vue.js
• Work with MongoDB databases
• Deploy and maintain applications in AWS
• Collaborate with cross-functional teams
• Participate in code reviews and technical discussions

About Agento:                                                                                               

Agento is a managed hosting platform for AI agents. We let founders, solopreneurs, and teams deploy AI agents that run 24/7, handling tasks like competitor monitoring, customer support, lead qualification, morning briefings, and content workflows. No Docker, no servers, no technical skills needed. Deploy in 5 minutes.

We’re early-stage, growing fast, and backed by real usage (100+ agents deployed). The founder previously built Retently (NPS/CSAT platform used by 1,000+ brands).

About the Team:

Small, distributed team. Based in Moldova, working remotely. No bureaucracy. You’ll work directly with the founder.

The Role:

 We need someone who can own marketing end-to-end at an early-stage startup. This is not a “write blog posts and wait” role. You’ll be responsible for driving signups and conversions across multiple channels. Content, paid ads, SEO, community, ideas. All of it.

What you’ll do:

 - Plan and execute paid acquisition campaigns (Google Ads, LinkedIn, Reddit, Twitter/X)
 - Create content for a non-technical audience: founders, PMs, solopreneurs, indie hackers, marketing teams
 - Develop and execute SEO strategy (keyword research, on-page optimization, link building)
 - Come up with and test creative growth ideas. We want someone who thinks independently
 - Build our presence in relevant communities (indie hackers, AI enthusiasts, SaaS founders)
 - Write landing page copy, email sequences, ad copy, social posts
 - Track everything with analytics and iterate based on data
 - Collaborate directly with the founder on positioning and go-to-market
 

Requirements:

 - 2+ years in digital marketing or growth marketing
 - Hands-on experience running PPC campaigns (Google Ads, Meta, LinkedIn, or similar)
 - Strong writing skills in English. You can write copy that converts
 - Proficiency with SEO tools and best practices (Ahrefs, Semrush, or similar)
 - Data-driven. Comfortable with analytics, A/B testing, and making decisions based on numbers
 - Self-starter who can work independently and take full ownership
 - Genuine interest in AI and the tools space
 

Nice to have:

 - Experience marketing to non-technical users in a B2B SaaS or dev-tools-adjacent space
 - Early-stage startup experience (0 to 1, not just scaling existing funnels)
 - Community building (Reddit, Twitter/X, Indie Hackers, Product Hunt)
 - Experience with video or short-form content
 

Tools we use:

 - Google Ads / Analytics
 - Ahrefs
 - ChatGPT / Claude
 - Linear
 - Slack
 - Google Meet

Our client is a world leading affiliate marketing event brand operating across international markets. We move fast, work closely with partners worldwide, and are part of the wider industry ecosystem.

We’re now looking for a hands-on, high-energy Administrator to work closely with Managing Director and help keep the engine running smoothly. Knowledge of the affiliate marketing industry is a must.

What you’ll be doing:

• Working day-to-day with the Managing Director to organise priorities, schedules, and information flow

• Tracking tasks, deadlines, and updates across commercial and operational teams

• Keeping CRM, pipelines, reports, and trackers accurate and up to date

• Coordinating communication across sales, affiliate, and partnership teams

• Preparing admin materials such as summaries, reports, notes, and formatted presentations

• Making sure follow-ups happen and nothing gets missed

(No deal ownership. No execution or decision-making responsibility.)

What you’ll get:

• Direct exposure to senior leadership and global decision-making

• A trusted, visible role in a fast-moving affiliate marketing business

• Remote flexibility while working at the centre of operations

• Industry exposure through major events and partnerships

• A role where being organised, proactive, and reliable truly matters

Who this role is for:

• You’re hands-on, driven, and naturally proactive

• You enjoy working closely with senior leadership

• You understand the affiliate marketing industry (this is important)

• You’re strong at tracking, follow-ups, and administrative control

• You like being the person who keeps everything aligned

Details:

• Remote role

• Based in Poland

• Ukrainian speaking is a plus

If you’re looking for a role where you’re trusted with responsibility, and valued for keeping things running smoothly, we’d love to hear from you.

Freelance Flutter Mobile Developer (Short-term / On-demand Contract)

We're looking for an experienced Flutter developer available for short-term contract work — jumping in and out as projects require.

Key responsibilities:
- Build and maintain high-quality, cross-platform mobile apps (iOS + Android) using Flutter & Dart
- Implement features, fix bugs, optimize performance, and integrate APIs/third-party services
- Deliver clean, well-structured code with good UI/UX focus
- Collaborate remotely via quick calls or async updates

Must-have skills:
- Strong commercial experience with Flutter (ideally 4+ years)
- Solid understanding of Dart, state management (Provider, Riverpod, Bloc, etc.), and REST/GraphQL APIs
- Experience publishing apps to Google Play and App Store
- Comfortable working independently on short sprints or feature-based tasks

Nice-to-have:
- Firebase, CI/CD basics, or native module integration
 

This is pure freelance — paid per project/milestone or hourly, flexible start/stop, remote.

Looking forward to occasional great collaborations! 🚀

Play Partners is an iGaming partner team. We’re looking for a part-time SMM Manager to run our Instagram and repurpose content for Telegram and LinkedIn.

Responsibilities

• Instagram management
  • Plan and publish posts (static/carousels; reels if needed)
  • Create and post stories regularly
  • Keep consistent tone of voice and visual style
• Content repurposing
  • Duplicate/adapt IG content for Telegram (announcements, short updates, digests)
  • Adapt content for LinkedIn (more business-oriented wording and structure)
• Build and maintain a content plan (2–4 weeks ahead)
• Write strong captions, CTAs, hashtags
• Track basic performance metrics (reach, engagement, growth) and suggest improvements
• Coordinate with the team on topics, assets, approvals, and deadlines

Requirements

• Proven SMM experience (iGaming / affiliate / crypto / fintech is a plus, not a must)
• Ability to create content end-to-end: copy + basic design (Canva/Figma)
• Solid understanding of Instagram mechanics and LinkedIn specifics
• Self-managed, detail-oriented, reliable with deadlines
• Nice to have: English copywriting skills (or willingness to improve/adapt)

Work Format

• Remote, part-time
• Estimated workload: 8-10 hours/week (depending on volume)
• Weekly / bi-weekly check-ins and reporting

Real people. Real growth. One brand.
Let’s Start With a Hello
"We’re not just hiring an SMM Manager — we’re looking for someone who understands how casino brands really work. If you feel trends, know how to hook a mass audience, and think like a media buyer, we’re already on the same page."
 

Who We Are
"We’re a fast-growing international iGaming company with big ambitions and a bigger heart. We work across Tier 3 market, speak many languages, and share one passion — creating experiences that keep our players coming back for more. Our culture? Think teamwork, energy, and just the right amount of friendly competition."
 

What You’ll Be Doing

As our SMM Manager (B2C Casino), you will be responsible for growing and developing our casino brands’ social media presence while driving real business results.

Your responsibilities will include:

• Developing and executing an SMM strategy for B2C casino products
• Managing and growing brand channels: Telegram, Instagram, TikTok (optional), Twitter/X
• Creating engaging and conversion-focused content:
  • posts and stories
  • bonus, promotion, and tournament announcements
  • gamification mechanics, contests, and giveaways
  • short videos, memes, and trend-based content
• Building a strong emotional brand image that builds trust and motivates users to play
• Working with the community: comments, DMs, chats, loyalty and retention activities
• Launching activities focused on deposits, retention, and referral mechanics
• Preparing briefs for designers and controlling visuals and tone of voice
• Testing new formats, hypotheses, and platforms
• Analyzing performance: ER, reach, audience growth, impact on deposits and LTV
• Collaborating closely with marketing and media buying teams
   

What Makes You a Great Fit

You’ll thrive in this role if you:

• Have 2+ years of experience in SMM, ideally in casino / gambling / betting / crypto / nutra
• Understand traffic arbitrage, funnels, CPA models, and player behavior
• Know how to acquire and retain a B2C audience
• Have a strong sense of trends, memes, and viral content
• Can create content that converts, not just looks nice
• Understand gambling industry specifics and restrictions
• Think in business metrics, not vanity metrics
• Are independent, proactive, and growth-oriented
   

It’s a Big Plus If You Also Have:

• Experience with Telegram funnels
• Understanding of player psychology and retention mechanics
• Experience running contests, bonus mechanics, and UGC campaigns
• Ability to manage multiple brands simultaneously
   

What’s In It for You

• Work with international B2C casino brands
• Real impact on product growth and key business metrics
• Freedom in ideas, formats, and experimentation
• Fast decision-making and minimal bureaucracy
• Competitive compensation with growth opportunities
• Career development in iGaming, affiliate, and performance marketing
   

Let’s Wrap It Up

"If you’re into the gambling industry, think like a marketer and a media buyer, and want to build SMM that actually makes money — we’d love to hear from you."

A Support Agent (Support Operator) is a specialist who communicates directly with clients via chats and emails.

Main Purpose of the Role:

Providing high-quality service to ensure customer satisfaction while using our platform.

Key Requirements:

Ability to learn quickly;

Strong PC user skills;

Fast and grammatically correct writing;

Willingness to help;

Customer focus and politeness;

Stress resistance;

Ability to work night shifts.

Work Conditions:

Standard schedule: 2/2 shifts, 12 hours each;

Fully remote work;

The agent must ensure a stable internet connection and have a PC that meets modern technical requirements.

We’re not looking for someone to “just send campaigns.” We’re looking for a Retention Manager who truly understands how an online casino works from the inside — from bonus mechanics to player psychology and bottom-line impact.

If you speak the language of numbers, know how to move KPIs, and have real experience managing player lifecycles in Tier 1–2 markets — let’s talk.

Your responsibilities will include:
 

• Plan, launch, and optimize personalized retention campaigns across the full player lifecycle: welcome, reactivation, churn-prevention, VIP retention;
• Build smart player segmentation models based on behavior (FTD patterns, frequency, average bet, risk levels, etc.);
• Partner with analysts to dive into key metrics: LTV, ARPU, FTD-to-deposit ratio, retention rates, churn, GGR;
• Develop and refine bonus strategy — including FS, cashback, deposit/non-deposit promos, VIP levels — in line with geo/license limits;
• Run multichannel campaigns (email, push, in-app, more) with A/B testing and content variants;
• Work closely with VIP, Product, and Support teams to hit retention and PnL goals;
• Monitor the effectiveness of promo tools (jackpots, quests, tournaments), and push new mechanics with the Product team;
• Adapt retention strategy for Tier 1 and Tier 2 markets based on actual performance, not assumptions.

What we expect from you:

• 3+ years in retention or CRM inside an online casino team;
• Deep understanding of casino business model, bonus mechanics, and key verticals (slots, live, crash, tables);
• Data-savvy: confident in Excel/Google Sheets, Looker, Power BI, Tableau, or similar tools;
• You can forecast based on behavioral data and past campaign performance;
• Hands-on experience with ESP/CRM platforms like Optimove, Smartico, Braze, Salesforce, Customer.io, etc;
• Strong track record with reactivation flows and tiered retention strategies.

What We Offer:

• Work from anywhere: full remote flexibility or the option to work from our office;
• Flexible working hours so you can stay productive while maintaining work-life balance;
• Growth opportunities: as we scale, you’ll have space to develop your career and grow into a strategic leadership role;

If this sounds like you — we’d love to see your CV!
We value initiative, support bold ideas, and believe in working as a team.