Jobs at Djinni

Українська IT-компанія Nova Digital, що входить в групу компаній NOVA — це потужнийвиробник веб-додатків та програмного забезпечення для архітектур будь-якої складності танавантаженості на них. Ми створюємо, обслуговуємо та постійно вдосконалюємо програмніпродукти, зручність яких вже оцінили 32 мільйони приватних та бізнес-клієнтів Нової пошти.Ми розширюємо нашу команду, тому наразі ми у пошуку Business Analyst.

Ми шукаємо бізнес-аналітика в команду "Інформування". Наша команда займається розвитком системи сповіщень для користувачів – ми створюємо ефективні push, Viber, SMS та email-розсилки, що допомагають клієнтам отримувати актуальну інформацію про посилки в процесі доставкияк в Україні, так і за її межами.

Зараз ми шукаємо бізнес-аналітика, який допоможе вдосконалити механізми комунікації, оптимізувати процеси та впроваджувати інноваційні рішення для покращення досвіду користувачів.

Прагнемо знайти цілеспрямованого професіонала, який вміє працювати в режимі багатозадачності, орієнтованого на якість та результат.

Про тебе

• Досвід роботи на аналогічній посаді від 3х років (та жага до розвитку)
• Досвід роботи в системному аналізі
• Активність та комунікабельність, бажання працювати в команді
• Досвід роботи з Jira, Confluence, Draw.io, Google Workplace
• Досвід збору та аналізу вимог
• Знання технік моделювання бізнес-процесів (BPMN), діаграм класів (UML), sequence-діаграм, user-story, use-case
• Навички написання ТЗ, специфікацій та інструкцій для користувачів
• Інтеграція та API: Postman, JSON, XML, BPM, REST API
• Аналіз даних: SQL, MySQL, PostgreSQL, Excel (Advanced)
• Знання технологій і досвід проєктів інтеграції інформаційних систем

• Досвід роботи в сфері логістики 
• Знання технічних аспектів розробки програмного забезпечення

• Збір вимог до програмного забезпечення та їх аналіз
• Написання технічних завдань та мануалів
• Керування технічними вимогами
• Прийом реалізованих задач
• Взаємодія з розробниками та тестувальниками
• Супроводження, налаштування та адміністрування процесів

• Офіційне працевлаштування
• Віддалена робота
• Оплачувану відпустку
• Медичне страхування
• Необхідну техніку для роботи
• Корпоративну культуру, яка мотивує та заряджає позитивом
• Роботу в соціально відповідальній компанії, що слідкує за трендами, цінує ідеї співробітників і розвивається разом з ними

About the Role

As the Senior Product Designer at Scrambly, you will own the end-to-end product design direction and shape the complete user experience for millions of users across mobile and web products. You will be both a hands-on designer and the design leader who elevates quality, speed, and product thinking across the entire organization.

You will work closely with the Product Manager, Delivery Manager, and engineering teams to uncover user problems, generate and validate hypotheses, rapidly iterate on solutions, and ensure that every user touchpoint is intuitive, delightful, and impactful.

This role is perfect for a top-tier designer who combines exceptional craft, strong product thinking, and the ability to move fast without sacrificing quality. Initially, you will manage our external design agency, set the foundations of Scrambly’s design culture, and eventually build and lead an internal design team.

Your goal is to establish a world-class product experience and turn Scrambly into a product people love to use every day.

Key Responsibilities

Product Discovery & Design Strategy

• Conduct continuous discovery with the Product Manager to understand user needs, pain points, motivations, and behaviors.
• Analyze user research, product data, funnels, and session replays to identify design opportunities.
• Generate, structure, and prioritize hypotheses for improving product usability and engagement.
• Translate insights into actionable design strategies and experience improvements.
• Align design direction with business goals and product vision.

Experience Design & Craft Excellence

• Own UX and UI across mobile and web, ensuring a cohesive and delightful experience.
• Create user flows, wireframes, prototypes, high-fidelity mockups, and detailed interaction specifications.
• Ensure pixel-perfect quality and maintain a high aesthetic and usability standard.
• Hold the bar for design excellence across the organization, ensuring every shipped experience is thoughtful, intuitive, and polished.

Rapid Experimentation & Iteration

• Collaborate with product and engineering to design and validate low-effort experiments.
• Use A/B tests, user feedback, and qualitative/quantitative insights to validate or reject hypotheses.
• Iterate quickly based on learnings while maintaining design quality.
• Build prototypes that minimize engineering time while maximizing learning.

Design Systems & Standards

• Create and evolve Scrambly’s design language, patterns, and components.
• Establish principles and processes that enable fast, consistent, and scalable design work.
• Ensure consistent visual and interaction patterns across all surfaces.

Collaboration & Communication

• Work closely with engineering to ensure high-quality implementation of designs.
• Collaborate with product, delivery, marketing, and leadership to align direction and strategy.
• Communicate design decisions clearly, confidently, and backed by insights.
• Represent the design function in cross-functional planning discussions.

Leadership & Team Building

• Manage the external design agency: review work, ensure alignment, and maintain quality.
• Act as the founding design leader, shaping design culture and processes.
• Hire, mentor, and grow future designers as the team expands.
• Lead by example with a proactive, solution-driven, ownership mindset.

Requirements

• 7+ years of experience in Product Design with a strong focus on mobile-first consumer products (extensive mobile experience is a must).
• A world-class portfolio demonstrating exceptional UX and UI craft, strong product thinking, and shipped end-to-end experiences at meaningful scale.
• Proven ability to own complex product areas, from problem discovery to polished implementation.
• Strong skills in user research, usability testing, and insight synthesis, with the ability to translate findings into actionable design decisions.
• Deep experience with hypothesis-driven design, rapid prototyping, A/B test design, and iterative learning loops.
• Ability to consistently deliver high-quality designs at speed without sacrificing clarity, usability, or visual excellence.
• Experience leading or mentoring designers or managing external design partners/agencies.
• Ability to break down complex, ambiguous problems into simple, elegant, user-centric solutions.
• Exceptional communication skills with the ability to present work clearly, defend decisions confidently, and collaborate cross-functionally.
• Ability to experiment with animations, transitions, and microinteractions to elevate the user experience.
• Understanding of how to apply AI tools and workflows to accelerate design processes and exploration.
• Comfortable working in a fast-paced, metrics-driven, iterative startup environment.
• A strong ownership mindset, able to operate autonomously and drive clarity in ambiguous situations.
• Obsession with design quality and detail, with a commitment to shipping experiences that feel premium, intuitive, and delightful.
• Fluency in English (B2+).

Preferred:

• Strong understanding of product analytics tools (Mixpanel, Amplitude, PostHog) and their role in informing design decisions.
• Experience building or scaling a design system across multiple platforms.
• Motion design or advanced microinteraction skills.
• A strong network in the design community, with exposure to industry best practices and high standards.
• Experience working in industries like mobile apps, gaming, rewards, fintech, or marketplaces.

What We Offer

• A defining leadership role shaping the experience of a global product used by millions.
• Full ownership of product design, from vision to execution.
• The opportunity to build the design team from scratch.
• Close collaboration with product, engineering, and leadership.
• A fast-paced environment where your ideas turn into real impact quickly.
• The ability to influence the future of Scrambly’s user experience and product direction.
• Competitive compensation and flexibility.

At Scrambly, we are revolutionizing the rewarded advertising space, currently serving over 3 million users in the USA. Over the past few years, we've grown rapidly, and we’re looking for incredible people to help us continue pushing boundaries and delivering top-tier digital solutions.

Now we're hiring a Customer Support Specialist to deliver fast, accurate, and empathetic assistance to Scrambly’s users. You'll resolve issues efficiently, ensuring customer satisfaction, maintaining platform trust, and acting as the voice of the user to internal teams.

Responsibilities:

• Achieve an average CSAT according to team KPI's 80%<
• Maintain an average first-response time requirement goal time <3 days
• Reach the requirement KPI's for productivity ~100 responses per shift
• Maintain an average ticket handling time of less than 5 minutes per case
• Indicate technical and user account-related issues quickly
• Ensure 90%+ of solutions provided are correct from the first answer
• Keep replies accurate, consistent, and aligned with company policies
• Make sure user issues are fully resolved, checking back when needed
• Use ticket data to identify trends and recommend improvements
• Provide structured and complete details when escalating issues

• At least 1 year of proven experience working in customer support
• English: Strong written communication skills (B2, B2+)
• Experience working efficiently with CRM, admin panel and others (Freshdesk, Retool, Affise, etc)
• Strong active listening and empathy when handling user concerns
• Ability to communicate technical information in an easy-to-understand, user-friendly way
• Great adaptability skills, with experience adjusting to high-volume support periods and evolving product updates

• Full-time & fully remote position
• Work schedule: 4/2 rotation; morning/evening shifts (8:00-16:00/16:00-00:00 EEST)
• 15 days of paid vacation days
• 5 days of paid days off
• 5 days of paid sick leave
• Maternity/Paternity leave
• An annual allowance of $100 for self-improvement activities

• Startup environment with freedom to experiment and implement your ideas
• Opportunities for career growth as Scrambly scales internationally
• Training, development support, and bonuses for professional learning