Jobs at Djinni

The role involves day-to-day legal support of the business, contract work, regulatory matters, and cooperation with compliance, finance, payments, marketing, and management teams.

Responsibilities
-Draft and review commercial agreements, including PSP, payment, provider, affiliate, marketing, services, and NDA agreements.
-Support the company with Anjouan licence and regulatory matters.
- Review and update Terms & Conditions, Privacy Policy, AML/KYC, Responsible Gambling, and other website policies.
-Assist with compliance and due diligence requests from banks, PSPs, and other partners.
-Research gambling regulations and restrictions in different jurisdictions.
-Support corporate and operational legal matters.
-Handle legal questions related to payments, players, marketing, and business operations.
-Coordinate with external lawyers, regulators, and service providers when needed.

Requirements
Law degree.
1–3 years of legal experience.
Experience with commercial contracts.
Good written and spoken English.
Practical and business-oriented approach.

⭐️ We Offer

Format: Remote work, 5/2 schedule.

Payments: In USDT.

Remuneration: Competitive salary + bonuses based on the results of the department you build.

Growth: Opportunity for growth within the project.

Benefits: Paid vacation and sick leave.

We are looking for a Game Portfolio Manager with a strong understanding of iGaming content, market trends, and player behavior. This role bridges product and analytics — you’ll shape the strategy behind our game lineup, ensuring we offer the most engaging, high-performing titles across different markets and GEOs.

Vision of the role:
We’re looking for someone who feels confident working with games and truly understands how they function under the hood — the mechanic, player behavior, and what makes a title perform. You’ll collaborate closely with department leads and take full strategic ownership of our entire game portfolio — defining the content strategy, setting performance benchmarks, and developing actionable roadmaps. The focus is on strategic thinking and decision-making: analysis, identifying trends, and turning data into clear strategic decisions that drive portfolio growth.

Responsibilities:
- Analyze slot market trends, player behavior, and competitor games.
- Select and evaluate game concepts for portfolio integration or internal development.
- Define product requirements (mechanics, bonuses, visuals, UX) and oversee lifecycle.
- Build strategy to maximize game performance across GEOs.
- Collaborate with marketing and cross-functional teams to drive engagement and ROI.
- Track KPIs (engagement, retention, conversion, GGR) and generate reports for management.

Requirements:
- Experience in iGaming (Product, Game, or Marketing Manager roles).
- Deep understanding of gaming mechanics: slots, crash, instant, dice, live.
- Knowledge of key metrics: RTP, GGR, NGR, LTV, retention, conversion.
- Understanding of market trends across Europe, Latam, Asia, and Africa.
- Experience with analytical tools (Power BI, Excel, Tableau, etc.).
- Strategic mindset with commercial intuition – ROI and business impact awareness.
- Strong communication, coordination, and leadership skills.
- Flexible and adaptable in a fast-changing market.

We offer:
- Convenient work schedule (8/9/10/11 — 17/18/19/20);
- 21 working days of vacation;
- 10 working days of sick leave;
- Extra days off for birthday, wedding, etc and for public holidays;
- Payment for training;
- Financial and intangible gifts from the company;
- Free communication, the ability to influence processes and implement your ideas;
- Comfortable and easy management, no tyranny.

How We Hire:
We’re not here to make you jump through flaming hoops (unless that’s your hobby — in which case, we’ll cheer you on). Our goal is to see if we’re a good match for each other — and to make sure you enjoy the ride.

1. Pre-Screen Call — 30 min
A quick hello with one of our recruiters. We’ll talk about your background, your goals, and what you’re looking for. In return, we’ll tell you more about ABXplay, the role, the team, and answer any burning questions.

2. Hard Skills Interview — 45–60 min
You’ll meet your potential manager. We’ll dive into the real stuff — your future responsibilities, the challenges ahead, and the kind of work you’d actually be doing (no mystery here).

3. The Offer Stage

Are you passionate about building scalable Big Data solutions and optimizing high-load platforms? We are looking for a Senior Big Data Engineer to join a long-term project in the cybersecurity and AdTech domain focused on real-time risk assessment for digital advertising ecosystems.

We at Sigma Software offer the opportunity to work on impactful products, collaborate with experienced engineering teams, and contribute to solutions operating on large-scale datasets in a fast-paced environment. You will have the freedom to influence technical decisions and drive meaningful improvements across the platform.

CUSTOMER

Our Customer operates in the cybersecurity domain and develops solutions aimed at protecting organizations and digital ecosystems from online risks and vulnerabilities. The company focuses on building advanced technologies that improve security, reliability, and operational resilience across various industries. 

PROJECT

The project is a real-time risk assessment platform for digital advertising ecosystems. The solution helps customers identify potentially low-quality or fraudulent traffic and automatically make decisions before allocating advertising budgets. The platform processes large-scale data streams and requires continuous improvements in performance, scalability, and cost efficiency.

At the initial stage, the role will focus on Snowflake optimization and identifying inefficiencies in data pipelines and SQL queries. In the long term, the engineer will contribute to backend development, platform architecture improvements, and implementation of scalable Java-based services.

RESPONSIBILITIES:

• Optimize Snowflake usage and improve infrastructure cost efficiency
• Identify inefficiencies in data pipelines and SQL queries
• Implement performance and cost optimization improvements
• Enhance and maintain Java-based services
• Implement and support new platform features
• Improve existing engineering processes and platform components
• Develop scalable and reliable solutions for high-load environments
• Contribute to architecture improvements and implementation of new components
• Collaborate with distributed engineering teams to deliver stable platform functionality

REQUIREMENTS: 

• At least 5 years of commercial experience in Big Data engineering
• Strong hands-on experience with Snowflake
• Strong expertise in Python
• Strong expertise in Java
• Advanced SQL knowledge and experience optimizing complex queries
• Solid Computer Science fundamentals
• Upper-Intermediate or higher English level

WILL BE A PLUS

• Experience with AWS cloud services
• Experience working with Amazon S3
• Experience in AdTech, cybersecurity, fraud detection, or risk assessment domains

PERSONAL PROFILE

• Proactive and ownership-driven mindset
• Strong analytical and troubleshooting skills
• Ability to work effectively in fast-paced environments
• Team-oriented communication style
• Focus on scalable and maintainable engineering solutions

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to IT companies around the globe for the past 15 years. We have 1500+ people in our international community.

We operate globally, supporting clients in 60 languages and partnering with industry leaders like MasterCard, Calm, and MacPaw. With international hubs and coworking spaces around the world, we develop innovative products like Quidget and continuously work to improve the customer experience.

About the role:

We are looking for an AI Solutions Engineer to join our team and lead the design and implementation of AI-powered solutions for customer support and business operations.

In this role, you will translate business and operational requirements into scalable technical solutions, design AI architectures, evaluate technologies and integrations, and guide solutions from discovery through implementation.

You will work closely with clients, internal teams, and technical stakeholders to identify the right AI approach for each use case and ensure that solutions are reliable, scalable, and aligned with business goals.

What you will do:

• Design end-to-end AI solutions based on client business and technical requirements;
• Define solution architecture, integrations, data flows, and implementation approach;
• Design and implement AI-powered solutions, including conversational AI, chatbots, agent assist, and automation;
• Work with LLMs, RAG, prompt engineering, AI agents, and knowledge retrieval systems;
• Lead technical discovery and solution design sessions with clients and internal teams;
• Conduct demos of proposed AI solutions and explain their functionality, capabilities, and business value;
• Troubleshoot technical issues and drive solutions through to resolution.

What you need to succeed in this role:

• Fluency in English (C1+ / Advanced+);
• Practical experience taking an AI support solution from implementation/configuration to actual use by customers or support teams;
• Experience implementing AI-powered chatbots, voicebots, or other conversational AI solutions specifically for customer support or customer service operations;
• Hands-on experience with AI and automation platforms (for example, Zendesk AI Agents, n8n, Voiceflow, Botpress, Cognigy, or similar tools);
• Understanding of LLMs, Generative AI, RAG, prompt engineering, and AI agents;
• Solid understanding of APIs, integrations, databases, and system architecture;
• Ability to translate business requirements into scalable technical solutions and communicate technical concepts to both technical and non-technical stakeholders.

Will be an advantage:

• Hands-on experience with helpdesk platforms (for example, Zendesk, Freshdesk, and Intercom), including their automation and AI features;
• Experience with AI evaluation, monitoring, and guardrails;
• Experience working directly with clients during technical discovery and solution design;
• Experience leading implementation projects.

Benefits and Perks:

• Providing services during business hours;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your growth and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Are you passionate about connecting systems and driving intelligent automation? Do you thrive in fast-paced environments where you can analyze workflows, implement AI solutions, and collaborate with teams to deliver scalable, high-impact results?

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Know someone perfect for the role? Refer them and get rewarded! 

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

At MINT Innovations, we develop intelligent software solutions for parcel locker systems, helping logistics companies and retailers automate last-mile delivery around the world.

We are looking for a Technical Support Manager to join our team and become the primary technical contact for our international B2B customers. In this role, you will work directly with customers and their field service engineers, helping them resolve software and hardware-related issues, ensuring smooth system operation, and delivering an outstanding support experience.

Key Responsibilities

• Provide technical support to international B2B customers via email, phone, and online meetings.
• Communicate directly with customers' technical teams and field service engineers.
• Troubleshoot software, hardware, networking, and system integration issues related to parcel locker solutions.
• Analyze incidents, identify root causes, and coordinate issue resolution with internal engineering teams.
• Assist customers during installation, configuration, commissioning, and maintenance of parcel locker systems.
• Support software deployments, upgrades, and system updates.
• Monitor and prioritize support requests to ensure timely resolution according to agreed service levels.
• Escalate complex technical issues to Development, QA, Hardware, or Product teams when required.
• Maintain accurate documentation of incidents, troubleshooting steps, and resolutions.
• Create and improve knowledge base articles and technical documentation.
• Build long-term relationships with customers by providing professional, responsive, and high-quality technical support.

What We're Looking For

• Experience in Technical Support, Application Support, Customer Support, System Administration, or a similar technical role.
• Strong troubleshooting and analytical skills.
• Ability to diagnose and resolve complex technical issues in a structured manner.
• Excellent communication and customer service skills.
• Experience working with international B2B customers.
• Ability to manage multiple tasks and prioritize effectively.
• Strong sense of ownership and responsibility.
• Upper-Intermediate or higher English (written and spoken) is required.

Technical Knowledge

Experience with some of the following is highly desirable:

• Windows and Linux operating systems
• Networking fundamentals (TCP/IP, VPN, DNS)
• REST APIs
• SQL databases
• Log analysis
• Remote support tools
• IoT or connected devices
• Hardware installation and troubleshooting
• Ticketing systems (Redmine, Jira, Zendesk, or similar)

Nice to Have

• Experience supporting enterprise software products.
• Experience working with IoT devices or self-service kiosk solutions.
• Understanding of software deployment and configuration.
• Experience reading technical documentation and log files.
• Familiarity with parcel lockers, vending solutions, or smart devices.

What We Offer

• Opportunity to work on an innovative product used by international customers.
• Challenging technical tasks combining software and hardware.
• Professional and supportive engineering team.
• Competitive compensation and reviews.
• Opportunities for professional growth and continuous learning.
• Flexible working environment.
• Modern tools and technologies.

About the Project:
• We are looking for a Senior AI/ML Engineer to join a product AI team developing an AI-powered CRM system.
• The product includes an AI assistant that performs user-requested tasks within the CRM.
• Its architecture includes proprietary LLM APIs, a personalized RAG/context system for each user, agentic workflows and scheduled agents.
• A major focus of the project is optimizing the AI system, controlling token usage and costs, and ensuring reliable production performance.
About the Role:
• This is a hands-on role covering the full LLM stack.
• The engineer will work with LLM application engineering, agentic systems, RAG, context management, fine-tuning, model deployment and production MLOps.
• The role goes beyond prompt engineering or simple LLM API integration.
• The person should be able to make technical decisions independently and take AI functionality from an idea to production.
Responsibilities:
• Design and improve agentic workflows and AI systems.
• Work with LLM APIs and the existing AI architecture.
• Develop RAG and context systems to personalize the user experience.
• Optimize token usage and AI-related costs.
• Fine-tune or adapt models when necessary.
• Participate in deployment, monitoring and production support of AI systems.
• Improve the quality, stability and scalability of AI solutions.
• Make architectural decisions and independently drive tasks from idea to implementation.
Requirements:
• Senior-level experience in AI/ML and LLM projects.
• Proven experience building and deploying AI systems, not only prototypes or experiments.
• Experience with agentic systems, RAG or other LLM-based solutions.
• Understanding of fine-tuning, model adaptation and model evaluation.
• Experience with production deployment and MLOps.
• Strong software engineering and architectural skills.
• High level of autonomy and ownership.
Candidate Profiles:
• We are open to both strong ML/research engineers with productionization experience and production-focused LLM engineers with deep experience building, optimizing and operating AI systems.
• In either case, senior-level ownership and hands-on experience are essential.
Nice to Have:
• Experience with multi-agent systems and scheduled agents.
• Experience optimizing the cost and performance of LLM systems.
• Experience with self-hosted models, GPU inference or model serving.
• Experience working on AI products and complex user workflows.
• Experience processing different data formats and working with text-based AI systems.

Middle UX/UI Designer

We are a team of first-class professionals with great ambitions, looking for a UX/UI Designer with experience, and desire to learn and grow with us.

Our vision: to make the world better and people happier with our design products.

We aspire to create interfaces and experiences that reach millions – transforming businesses and delivering growth to our clients.

Join our team in the search of greatness!

Job Description

As a UX/UI Designer, you will be working with the Project Manager and Art Director during the full life-cycle of building the digital product – from research and ideation to the final deliverables, creatively approaching constraints.

You can become a part of our team, if:

— You have 2+ years of commercial experience as a UX/UI designer 

— You have superb knowledge of Figma & AI tools

— Knowledge of English at the level of Upper-Intermediate and above

— You are a black belt in designing for Web, IOS, and Android platforms;

— And practical experience of creating design systems / UI Kits

— You understand the principles of adaptive and responsive layout

— You are able to participate in 2-3 projects simultaneously and to meet deadlines

— Your portfolio is a subject of your pride

— You, like us, are in a relentless pursuit of creative solutions and personal development

It will be a plus if you have:

— Knowledge of Motion Design tools, Adobe Illustrator, Photoshop, After Effects, 3D Graphic Tools

— Experience in designing and creating illustrations

— Knowledge of interface development steps

— Sense of humor - no kidding:)

Reasons to join us:

— Remote work;

— Flexible schedule, with a standard 40 hours a week schedule; 

— Market salary fixed in USD (based on level of experience & portfolio)

— Paid vacation, sick leaves, holidays

— Interesting foreign projects which bring value into this world. We do not work with questionable areas like casinos or gambling.

— Professional Art Direction by Design Director with 12+ years experience. Soak in all that knowledge!

— Engagement in team development and design processes. You will have enough independence to make decisions that can affect not only the project, but also the work of the company.

— Regular compensation reviews based on performance

— Possibilities of vertical and horizontal growth within the company

— Education and trainings are partially paid by the agency after 6 months in the company

— We are ready to support your well-being in various ways, and our focus is maintaining your work-life balance in check.
 

Everyone dreams of a working process without burnouts, and we are going to turn this into reality.

If you’re still here and would like to join us, we look forward to hearing from you! 

Please note that only the candidates with the following will be considered:

— Link to your amazing portfolio (Figma links accepted)

— Your expected salary

Feel free to share any meme you like in your job application

Build the CRM function from the ground up

At ArtiGaming, we're building products in the iGaming industry and are now looking for a Head of CRM who wants more than managing existing campaigns.

This role is for someone who enjoys creating systems from scratch, making product decisions, and owning retention as a business function.

You'll become the person responsible for designing and scaling our CRM strategy across multiple brands, building automated customer journeys, and creating an on-site retention engine that directly impacts revenue.

What you'll do

• Build and own the CRM function from the ground up.

• Design lifecycle communications across the entire player journey, from onboarding to reactivation.

• Develop behavioural segmentation based on customer activity, lifecycle stage and player value.

• Build automated CRM flows in Customer.io (or a similar platform), ensuring quality and deliverability.

• Own bonus and retention mechanics together with Product, balancing player engagement with bonus profitability.

• Launch A/B tests and continuously optimize campaigns using data.

• Create gamification-driven retention initiatives including missions, loyalty mechanics and promotions.

• Analyze CRM performance, customer cohorts and campaign effectiveness.

• Hire, mentor and grow the CRM team as the function scales.

We're looking for someone who has

✔ 4+ years of CRM / Retention experience in iGaming

✔ Strong casino experience

✔ Experience building a CRM function from scratch rather than operating an existing one

✔ Hands-on expertise with Customer.io, Optimove, Smartico, FastTrack or similar CRM platforms

✔ Deep understanding of lifecycle marketing, behavioural segmentation and retention strategy

✔ Experience working with bonus economics and measuring campaign incrementality

✔ Strong analytical mindset with experience using Tableau, Mixpanel or similar BI tools

✔ Leadership experience or readiness to build and lead a CRM team

Nice to have

• Sportsbook experience

• Multi-brand products

• Crypto casino

• Gamification systems

• Email infrastructure & deliverability

Why join us

🚀 Build a function from zero—not inherit someone else's processes.

🎯 Full ownership of CRM strategy and retention.

📈 Direct influence on product and business growth.

🌍 Remote-first environment with flexible working hours.

💰 Competitive salary + performance bonus.

📚 Learning & development budget.

⚡ Fast decision-making and minimal bureaucracy.

We are looking for a Senior Backend Software Engineer to join the B2B Portals Team working with Raisin, a fintech company operating a digital savings and investment marketplace.

You will contribute to partner-facing platforms that allow banks, brokers, and financial advisors to offer Raisin deposit products to their customers. The team owns the full development lifecycle - from solution design and implementation to deployment and production support.

Responsibilities:

• Develop and maintain backend services using Java and Spring Boot;
• Deliver features from technical design to production rollout;
• Build APIs and integrations for banks and other B2B partners;
• Write unit, integration, and contract tests;
• Investigate production issues using logs, metrics, and traces;
• Conduct code reviews and contribute to engineering standards;
• Improve service performance, security, and reliability;
• Participate in the team’s on-call rotation;
• Mentor engineers and support knowledge sharing;
• Promote the effective and safe use of AI-assisted development tools;
• Collaborate with distributed teams and stakeholders across Europe and the US.

Requirements:

• 5+ years of commercial Java development experience;
• Strong knowledge of Java, Spring Boot, and Spring Data;
• Experience with AWS and cloud-based applications;
• Experience with REST APIs, distributed systems, and service integrations;
• Knowledge of relational databases, preferably MySQL;
• Experience with asynchronous messaging, particularly Amazon SQS;
• Strong testing skills with JUnit and Testcontainers;
• Experience with CI/CD, Docker, and Kubernetes;
• Ability to independently own and deliver backend features;
• Experience debugging production systems;
• Mentoring and code review experience;
• Fluent English.

Nice to have:

• Experience with fintech or banking integrations;
• Knowledge of Pact contract testing;
• Experience with Apache Kafka or Amazon MSK;
• Experience with event-driven systems;
• Experience with OpenTelemetry, Datadog, or Splunk;
• Familiarity with GitLab CI/CD, Harness, Amazon EKS, or Airflow;
• Experience with multi-tenant B2B platforms;
• Practical experience with AI-assisted development tools.

We offer*:

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits

*not applicable for freelancers

About the Company

Our client is a financial technology services provider dedicated to expanding global access to digital assets by building innovative solutions in the cryptocurrency ecosystem. Their products provide exchanges, liquidity solutions, prediction markets, and enterprise-grade white-label integrations for institutional clients worldwide.

We are looking for an exceptional, cutting-edge AI-Native Product Manager to own our core Institutional Trading & Derivatives product suite. This is an elite technical product role where deep financial domain mastery meets absolute state-of-the-art AI orchestration.

Key Pillars of Success

To excel in this role, you must bring a battle-tested foundation across three non-negotiable pillars:

1. Cutting-Edge AI-Native Execution: You don't just use ChatGPT or Claude for PRDs and prototyping. You operate with autonomous agents, MCP (Model Context Protocol) integrations, browser/computer use, and human-in-the-loop review loops to dramatically multiply your operational throughput.
2. Deep Trading & Derivatives Mastery: You possess a deep, structural understanding of institutional market mechanics, order lifecycles, margin systems, liquidation engines, funding rates, oracles, exposure, and hedging.
3. End-to-End Ownership & Measurable Impact: Your ownership doesn't end at handing docs to devs or launching on staging. You own the full lifecycle—from discovery, build, and QA to client rollout, adoption, and iteration—backed by self-derived, quantified metrics (e.g., SQL-verified impact).

What You'll Do

• Product Ownership: Take complete end-to-end ownership of our white-label institutional trading, derivatives, and risk management infrastructure.
• Agentic Workflow Integration: Leverage autonomous AI agents and MCP servers to automate complex product research, spec generation, QA verification, and client delivery workflows.
• Institutional Client Rollout: Partner directly with institutional clients and B2B partners to deeply understand their trading workflows, capture complex requirements, and drive product adoption.
• End-to-End Execution: Drive features through the complete lifecycle: discovery, system spec definition, hands-on engineering alignment, QA validation, launch, and post-launch analytics.
• Data & Impact Analytics: Autonomously query databases (SQL) and analytics tools to track, measure, and optimize real client usage and performance metrics post-launch.
• Engineering & Business Alignment: Challenge technical and business assumptions constructively, maintaining direct, transparent communication across cross-functional engineering teams.

AI-Native Expectations

We are looking for candidates who operate at or above the absolute cutting edge of AI tooling:

• Agentic Workflows: Hands-on experience building or utilizing MCP (Model Context Protocol) integrations, autonomous loops, or computer/browser-use agents.
• Execution & Leverage: Using AI as a force multiplier across all product phases—from automated code/spec reviews and workflow automation to deep data processing and client communication.
• Technical Integrity: Using AI to elevate your productivity without substituting AI output for genuine domain expertise or critical engineering judgment.

Who You Are

• Autonomous & Proactive: Capable of taking a broad product domain and generating tangible, visible value within your first 90 days without step-by-step guidance.
• Transparent & Honest: Grounded in high integrity, objective self-awareness, and clear communication. You know your strengths, acknowledge knowledge gaps directly, and never bluff technical answers.
• Systems Thinker: Comfortable reasoning about APIs, data flows, state machines, edge cases, and complex risk models alongside senior engineers.

Qualifications

• English: Upper-Intermediate to Advanced (both written and verbal) for high-stakes institutional communication.
• Experience: 4+ years of software product management experience, specifically within fintech, crypto trading platforms, or institutional finance.
• Domain Expertise: Proven hands-on experience with institutional trading infrastructure, derivatives (perpetuals, futures, options), risk mechanics, margin, and liquidity.
• B2B / Client-Facing Delivery: Demonstrated track record of launching white-label or enterprise B2B products directly for external institutional clients.
• AI-Native Mastery: Practical, advanced usage of modern agentic AI tools and environments (MCP, Cursor, Claude Code, autonomous loops).
• Data Competency: Solid experience writing SQL queries independently to measure feature performance, user funnels, and adoption metrics.

Bonus Points:

• Software development or engineering background.
• Direct experience running or supporting a trading desk, market-making operations, or liquidity adapters.
• Deep knowledge of crypto-native derivatives protocols, Web3 infrastructure, or prediction markets.

We Offer

• Flexibility & Hubs: Flexible working hours with physical office access in Ukraine and Poland (Wroclaw).
• Health & Wellness: Medical Insurance in Ukraine and Multisport program in Poland.
• Time Off: Paid vacation, sick leaves, and observance of official holidays.
• Growth & Support: Corporate English classes up to three times a week, plus mentoring and educational budgets.
• Contractor Support: Complete tax and accounting services provided for Ukrainian contractors.
• Equipment: High-end hardware and development equipment provided by the company.
• Culture: Regular corporate activities (team buildings, tech talks, parties) combined with an advanced bonus system.

About RiskSeal

RiskSeal is a B2B startup serving fintech clients globally. Our API-first credit risk management platform enables digital banks and consumer lenders to simplify onboarding through data-driven insights.

We are growing rapidly and value collaboration with passionate, creative professionals. Join us to innovate, contribute your expertise, and grow alongside our team.

Headquarters: Dallas, Texas, USA

European Office: Warsaw, Poland

Job description

We are looking for an experienced Account Manager to join our team. The ideal candidate will have 3+ years of professional experience and a strong ability to craft clear, valuable, and engaging written communication. This is a full-time remote position suitable for a Middle+ level specialist.

Responsibilities

• Own and manage a portfolio of client accounts, ensuring high satisfaction and retention.
• Serve as the primary point of contact for customers after onboarding.
• Drive product adoption and ensure clients extract maximum value from the platform.
• Identify upsell and cross-sell opportunities aligned with client needs and business goals.
• Coordinate with product, support, and tech teams to resolve client requests efficiently.
• Conduct regular business reviews and performance check-ins with clients.
• Monitor usage metrics, client health indicators, and proactively mitigate churn risks.
• Gather client feedback and communicate insights internally to influence product improvements.
• Support contract renewals and commercial negotiations in collaboration with leadership.

Requirements

• 3+ years of experience in Account Management, Customer Success or B2B client-facing roles.
• Experience in fintech, credit scoring, risk analytics, fraud prevention or SaaS industries.
• Strong understanding of API-based products and data-driven solutions (technical literacy is important).
• Proven track record of retaining and growing enterprise or mid-market accounts.
• Excellent communication and presentation skills in English (B2+); Spanish is a plus.
• Strong analytical mindset with ability to interpret performance metrics and client data.
• Ability to manage multiple accounts in a fast-paced environment.
• Experience working with CRM systems (HubSpot, Salesforce, etc.).
• Proactive, ownership-driven and commercially minded.

What we offer

• Competitive salary based on experience
• Flexible working hours and remote cooperation
• Opportunities for career growth and skill development
• Paid vacation and benefits package

Softacom is looking for an independent PM/Account Manager to manage client projects and accounts in an IT outsourcing/outstaffing environment.

This role combines delivery management, client communication, process improvement, and account development. We are looking for someone who can take ownership of project outcomes, align the client and delivery team, and independently handle complex situations.

Responsibilities

• Manage client projects and accounts from initiation to handover
• Coordinate delivery teams and manage timelines, scope, quality, and client expectations
• Lead client meetings, status updates, follow-ups, and escalations
• Identify and manage risks, blockers, dependencies, and scope changes
• Resolve complex situations between clients and delivery teams
• Prepare and maintain project documentation, including SOWs, SLAs, SRSs, project plans, reports, and handover documents
• Plan and track project tasks using Jira and Confluence
• Build and improve internal business processes
• Identify opportunities for upselling, cross-selling, and account growth

Requirements

• Experience as a PM, Delivery PM in IT outsourcing/outstaffing
• Technical background through hands-on experience in development, QA, business analysis, system analysis, or a related area, and/or relevant technical education
• Experience independently managing projects and taking responsibility for delivery outcomes
• Experience managing project teams
• English proficiency at C1 level or higher
• Strong understanding of SDLC, Agile, Scrum, and Kanban
• Experience with estimation, task decomposition, planning, risk management, and scope management
• Experience preparing and maintaining project documentation
• Practical experience with Google Workspace, Jira, Confluence, and AI tools
• Experience building, implementing, or improving business processes
• Strong communication, ownership, and problem-solving skills

Nice to have

• Experience with distributed remote teams
• Experience in discovery, pre-sale, or estimation
• Experience with SLA and service delivery
• Basic understanding of software architecture, integrations, and technical constraints
• Experience with BPMN or UML
• Experience with upselling or cross-selling in a service company

What we offer

• Full-time remote cooperation
• B2B contract
• Work with international clients and distributed teams
• Autonomy in decision-making
• An opportunity to influence delivery and internal processes

Функції:

·         техпідтримка (рівень L2+L3) та забезпечення розвитку (аналіз, проектування, впровадження, оптимізація) мереж та мережевих сервісів  Enterprise-рівня: LAN, WAN, WLAN WiFi, DATACENTER, всі різновиди VPN.

Вимоги:

·         Неповерхневі (на рівні, реально еквівалентному CCNP Enterprise/Routing&Switching + CCNP Security) знання механізмів та протоколів L2/L3 комутації, маршрутизації (BGP, OSPF, EIGRP), QoS, Network Monitoring/Logging/Troubleshooting/Management, відмовостійкості, автоматизації, забезпечення захисту мереж, та т.і.

·         Досвід роботи (від 4 років) з Cisco Catalyst (провідні та безпровідні мережі) та з Fortinet FortiGate (OSPF, BGP, створення, аналіз та оптимізація політик, функціонал Unified Threat Management, інспекція трафіку, IPS, SD-WAN, всі підтримувані різновиди VPN).

Режим роботи та особливі умови:

Офіс/гібрид

About the company

SaaS product, profitable, growth stage. A small American-Ukrainian product team, have few data retrieval services (e.g. VIN lookup) and several psychological tests, quizzes. Working with the US and EU market.

Requirements
• Proven experience leading a payment operations team

• Deep understanding of payment orchestration, fraud prevention, and dispute management

• Experience with multiple payment processors and merchant account models

• Strong analytical skills (auth rate, fraud rate, cost metrics)

• Experience in a hiring manager role for a payment ops team

• Сonversational English B2+

Responsibilities
• Define and own overall payment strategy across processors, merchant accounts, APM providers

• Manage payments department costs: processing fees, fraud losses, provider fees

• Keep team’s performance good (auth rate, fraud rate, dispute win rate)

• Manage and mentor a team of Operations Specialists (Orchestration, Fraud, APM, Merchant Accounts)

• Make decisions on provider/merchant account portfolio

• Serve as escalation point for high-impact issues (account bans, policy changes, major disputes)

• Report on payments infrastructure health to CEO
 

Conditions

• Fully remote setting

• Corporate devices (laptop, power station)

• Unlimited PTO (paid time off) policy

We are looking for detail-oriented CRM Manager who is eager to develop in CRM marketing, customer communications, and analytics.

This role is a great fit for specialists with initial iGaming experience as well as those who already have a basic understanding of CRM and want to deepen their expertise by working on real campaigns, large-scale projects, and modern CRM infrastructure.

What you'll do:

• Develop, launch, and optimize CRM campaigns across Email and SMS channels.
• Monitor and improve communication deliverability to maximize campaign performance.
• Design and execute A/B tests to optimize messaging, content, and customer engagement.
• Analyze campaign performance, customer behavior, and key CRM metrics.
• Prepare regular reports on campaign effectiveness, customer retention, and other KPIs.
• Identify growth opportunities and suggest improvements to increase customer engagement and loyalty.
• Participate in sprint planning and day-to-day CRM team activities.
• Collaborate closely with Marketing, Content, Design, and Analytics teams to deliver consistent customer communications.

What we're looking for:

• A strong desire to build a career in CRM, retention marketing, and customer communications.
• 1+ year of experience in the iGaming industry is highly desirable.
• Strong analytical skills and excellent attention to detail.
• Ability to interpret data, draw conclusions, and suggest improvements.
• A collaborative mindset and willingness to learn new tools and technologies.
• Basic English proficiency will be considered an advantage.

What we offer:

✨ The opportunity to grow within an international iGaming product company.
✨ Hands-on experience with modern CRM platforms and large-scale customer data.
✨ Mentorship and support from an experienced CRM team.
✨ The chance to contribute to impactful projects where your ideas make a real difference.
✨ Clear opportunities for professional growth and career development.

If you're passionate about analytics, marketing, customer engagement, and CRM automation, we'd love to hear from you! 🚀