Jobs at Djinni

We are looking for a detail-oriented and highly responsible VIP Quality Control Manager to ensure exceptional service quality for our VIP Support Team. Your mission is to maintain the highest standards of communication, accuracy, and consistency, ensuring that every VIP player receives a world-class support experience.

The ideal candidate has a strong analytical mindset, excellent communication skills, deep understanding of quality assurance principles, and the ability to provide constructive, clear, and actionable feedback.

HOW YOU WILL MAKE AN IMPACT

1. Quality Evaluation

• Review and evaluate VIP Support interactions across all channels (chat, email, calls).
• Ensure accuracy, professionalism, and empathy in communication with high-value players.
• Score interactions based on internal QC standards and quality rubrics.

2. Feedback & Coaching

• Prepare detailed feedback for VIP Support Agents to help them improve communication, accuracy, and efficiency.
• Conduct brief coaching sessions when needed, focusing on service quality and best practices.

3. VIP Standards Control

• Ensure that all VIP communication meets the highest company standards and supports strong player relationships.
• Identify deviations and propose corrective actions to preserve the premium level of service.

4. Insights & Process Improvements

• Analyze recurring issues and service gaps within VIP Support.
• Propose improvements to scripts, workflows, guidelines, and processes that elevate service quality.

5. Dispute Handling

• Review disputes between agents and QC team members.
• Ensure fair, unbiased, and well-documented resolutions.

6. Reporting & Analytics

• Prepare weekly and monthly quality reports with insights and recommendations.
• Track accuracy trends, recurring mistakes, communication patterns, and success points.

7. Collaboration

• Work closely with the VIP Team Leads, QC Team Leads, and L&D to align on standards and share insights.
• Support improvements in coaching frameworks and training programs.
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1.5+ years of experience in Quality Control, Customer Support QA, VIP support, or a related role.
• Strong understanding of VIP player expectations, communication style, and service standards.
• Excellent analytical skills and attention to detail.
• Strong written communication and feedback-giving skills.
• Experience with QA tools, scorecards, and reporting dashboards.
• Ability to stay objective and make fair, data-driven decisions.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.

HOW YOU WILL MAKE AN IMPACT

• VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
• Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
• Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
• Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
• Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
• Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in account management, customer relations, or sales (iGaming or betting industry experience is a plus).
• Strong communication skills, both written and verbal, with the ability to adapt across different channels.
• Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
• Target-driven with proven ability to implement upselling or cross-selling strategies.
• Fluency in English.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are looking for an experienced VAS Project Manager in Telco who will own our value-added services end to end: from the first service concept, through operator integration and testing, to launch and the daily work of keeping services healthy and growing. 
 

If you know how mobile operators actually work (billing cycles, subscription and charging flows, the difference between a VAS that launches and one that earns), this role is for you 🫵 

About Us

We are Salasto, an Iraqi game-changer in Telco, Software, Game Development, and AI, based in Dubai, UAE. 
 

Our mission is to elevate Iraq’s tech industries to a global leadership level, with rapid expansion into international markets. 
 

The team offers a chance to grow alongside professionals in Telco, FinTech, Product & Game Development – a diverse and innovative environment with top-level professionals from Europe and Iraq.

What you will do

• Run VAS projects end to end: service concept → operator integration and testing → launch → post-launch support and iteration.
• Keep everyone aligned: daily communication with operators, external partners, and internal teams; clear ownership, clear deadlines, work that actually ships.
• Own service health: monitor stability and daily performance of live services, and act before small issues become outages.
• Resolve issues at the root: diagnose where a problem genuinely originates, then fix it or route it to the right person fast.
• Coordinate delivery: delegate to internal teams and contractors, and hold the line on quality and timelines.
• Manage service content: keep VAS-facing texts and visuals current, accurate, and on-brand.
• Represent our services publicly: run our social media presence so it reflects the quality of what we build.

Must Have

1. 4+ years in Telco, with hands-on VAS experience
2. Strong grasp of core operator functionality: billing cycles, charging and subscription flows, VAS lifecycle management
3. Proven track record leading VAS projects from concept through launch
4. Ownership mindset – you spot what needs doing and do it without being asked or reminded 
5. English C1 or above (all communication inside the company and with external parties is in English; speaking Arabic or Kurdish is not a requirement)

What we offer 

1. Remote full-time position (UTC+04:00, 8-hour work day)
2. Market-leading pay and company benefits (USD-denominated salary, paid sick leave, vacation, flexible hours)  
3. Yearly performance & compensation reviews 
4. Career growth (direct trajectory into Head of VAS )

Interviewing Process

1. Intro interview ⏱️ 30 min - learn more about Salasto’s mission and roadmap, while we get to know your background and mutual fit 
2. Test task ✍️ - showcase your experience, planning skills and strategic thinking with a hands-on solution 
3. In-depth interview ⏱️ 1 h - a deep-dive discussion based on the test task where we explore your approach and experience in detail

Head of Retention / Retention Team Lead / Senior CRM Manager

About the Role

We are looking for an experienced retention leader to own and evolve our CRM and retention function end-to-end. Depending on your background and ambitions, this role can be shaped as a hands-on Senior Manager, a Team Lead, or a Head of Retention. The core mission remains the same: build a data-driven, multichannel retention engine that drives player engagement, retention, LTV, and sustainable business growth.

Key Responsibilities

Retention Strategy & Lifecycle Management

• Develop and execute the overall retention and CRM strategy across all stages of the player lifecycle.
• Drive onboarding, engagement, reactivation, churn prevention, loyalty, and VIP retention initiatives.
• Build scalable user segmentation frameworks to improve personalization and communication efficiency.
• Define and optimize bonus strategies, promotional mechanics, loyalty programs, and gamification initiatives.
• Identify growth opportunities to increase retention, ARPU, NGR, and customer lifetime value.

CRM Campaign Management

• Design, launch, and optimize multichannel CRM campaigns across Email, SMS, Push Notifications, In-App Messaging, Onsite Communications, and Messengers.
• Develop automated trigger-based communication flows based on user behavior and lifecycle stages.
• Ensure communication strategies align with brand positioning and customer expectations.
• Implement structured A/B testing methodologies and continuously improve campaign performance.

Analytics & Performance Management

• Own and monitor key retention KPIs including:
  • Retention Rate
  • Churn Rate
  • ARPU
  • NGR
  • LTV
  • CTR
  • Conversion Rate
• Analyze player behavior and campaign performance to identify optimization opportunities.
• Collaborate with BI and Data teams to define reporting requirements and actionable dashboards.
• Prepare technical specifications for CRM platform enhancements, automation initiatives, and integrations.

Team Leadership & Cross-Functional Collaboration

• Build, mentor, and develop a high-performing CRM and Retention team.
• Conduct regular 1:1 meetings, performance reviews, coaching sessions, and career development planning.
• Define team KPIs, objectives, and performance standards.
• Collaborate closely with Product, BI, VIP, Support, Marketing, Affiliate, and Platform teams to ensure alignment on retention goals and initiatives.
• Act as the key stakeholder for CRM-related projects and retention-focused product improvements.

Requirements

• 3+ years of experience in CRM, Retention, or Lifecycle Marketing within iGaming.
• Proven understanding of player lifecycle mechanics and retention strategies.
• Experience managing or mentoring team members (1+ year preferred).
• Hands-on experience with CRM platforms, automation tools, and campaign management systems.
• Strong analytical mindset with deep understanding of retention and monetization metrics.
• Experience working with Tier-1 and European GEOs.
• Ability to operate effectively in a fast-paced, growth-oriented environment.
• Excellent communication, organizational, and stakeholder management skills.
• English level: Intermediate+ or higher.

Nice to Have

• Experience managing VIP retention initiatives.
• Experience with loyalty programs and gamification systems.
• Experience launching CRM processes from scratch.
• Experience working with BI tools and advanced segmentation models.

What We Offer

• Flexible working hours and fully remote work format.
• Unlimited vacation policy and paid sick leave.
• Competitive compensation package based on experience and expertise.
• Employee referral bonus program.
• Gifts and rewards for special occasions.
• 50% reimbursement of learning and professional development expenses.
• Sports and wellness compensation program.
• Co-working space reimbursement.
• Team-building activities and corporate events.
• Supportive and collaborative international team environment.

About the Company 

Sales'Up is a leading Creatio implementation partner, helping enterprise clients across FMCG, Agro, Finance and Pharma transform their business processes. Over 8+ years, we've delivered 100+ successful CRM projects and built our own industry-specific products. 

Join us to work on complex, real-world enterprise challenges and grow together! 

Role 

We are looking for a Junior Business Systems Analyst to join our team and work at the intersection of business needs and system configuration. You'll help gather and clarify requirements from enterprise clients, work hands-on with the system, and dive into data and dashboards — growing step by step into a full business analyst role on projects for market leaders in FMCG, Agro and Finance. 

Main Responsibilities 

• Get familiar with existing system logic and handle simple to medium configuration tasks based on defined specs 
• Verify that configured scenarios actually work from the end-user's perspective 
• Help gather and clarify requirements from clients — ask the right follow-up questions when a task is underspecified 
• Understand the business problem behind each request and connect it to process, users, or expected outcome 
• Work with analytical data: navigate large data volumes, build and read dashboards 
• Provide realistic time estimates for tasks and own those estimates 
• Document what was done and flag open questions 
• Communicate calmly and clearly with clients and the internal team 

Requirements 

• Analytical thinking — experience working with large data volumes, ability to navigate and draw conclusions from data 
• Experience working with dashboards and analytics tools 
• Ability to give realistic estimates on tasks 
• Attention to detail and independence 
• Willingness to ask questions when something's unclear, rather than guessing 
• Basic technical background, ideally with some exposure to CRM configuration 
• Comfortable working directly with business users 

Nice to Have 

• Experience configuring CRM/BPM/ERP or low-code/no-code systems (Creatio/Terrasoft is a plus) 
• Background as a junior BA, functional consultant, CRM consultant, or implementation specialist 
• Understanding of sales, service, or document workflow processes 

We Offer 

• Professional development through internal and external training programs 
• Transparent model of professional and career growth 
• Option to work in the office or remotely 
• 24 days of paid vacation 
• English language courses 

For our partner, a company operating in the iGaming industry, we are looking for an experienced Senior iGaming Data Analyst with strong expertise in real-money online casino analytics and business performance.

We are looking for a hands-on analytical expert who can independently investigate complex business questions, identify performance drivers, and turn data into actionable recommendations.

In this role, you will work closely with the Chief Analytics Officer and collaborate with Product, Marketing, CRM, BI, and Data Engineering teams.

This is a senior individual contributor position with no people management responsibilities. The primary focus is on analytical expertise, independent problem-solving, and influencing business decisions through data.

Key Responsibilities

Casino Economics & Revenue Analytics

• Analyze key casino metrics, including GGR, NGR, turnover, real-money and bonus bets, winnings, adjustments, and forfeits.
• Investigate revenue fluctuations and identify the underlying business drivers.
• Evaluate revenue performance across GEOs, brands, VIP segments, promotions, and player lifecycle stages.
• Ensure accuracy and consistency of financial and gaming metrics.

Retention & Player Monetization

• Perform cohort analysis covering retention, redeposits, ARPU, ARPPU, and LTV.
• Analyze player behavior, deposit patterns, and lifecycle transitions.
• Identify opportunities to improve retention and player monetization.
• Distinguish genuine performance changes from statistical fluctuations and changes in player composition.

CRM, Bonuses & Product Analytics

• Evaluate CRM campaign performance, bonus effectiveness, promotional ROI, and incremental impact.
• Analyze player segmentation, RFM models, behavioral funnels, and scoring methodologies.
• Design and assess experiments to validate business hypotheses.
• Identify campaign cannibalization, selection bias, and misleading performance indicators.

Acquisition & Payments Analytics

• Analyze acquisition performance across SEO, PPC, and affiliate channels.
• Evaluate CAC, FTD-to-redeposit conversion, cohort ROI, and LTV.
• Investigate payment funnels, approval rates, failed transactions, and deposit friction.
• Detect anomalies and potential abuse patterns related to traffic, bonuses, and payments.

Advanced Analytics & Business Insights

• Lead complex ad hoc analyses and root-cause investigations.
• Develop reliable analytical frameworks and measurement methodologies.
• Partner with cross-functional teams to support data-driven business decisions.
• Present analytical findings and actionable recommendations to senior stakeholders.
• Challenge assumptions and ensure transparency around analytical limitations.

Requirements

• 5+ years of experience in Data Analytics, Product Analytics, or Business Analytics.
• Several years of hands-on experience in real-money iGaming, specifically within a B2C online casino operator.
• Strong understanding of casino economics, GGR/NGR, retention, monetization, player behavior, and revenue drivers.
• Advanced SQL skills, including complex joins, window functions, cohort calculations, and transactional data analysis.
• Solid knowledge of statistical analysis, experimentation, cohort analysis, and causal reasoning.
• Proven ability to investigate KPI fluctuations and identify their root causes.
• Experience working independently with raw data and delivering reliable, reproducible analytical findings.
• Strong business understanding and ability to communicate complex insights to senior stakeholders.
• Ability to take ownership of analytical tasks and work with minimal supervision.

Nice to Have

• Experience with BigQuery, ClickHouse, Tableau, GA4/GTM, Amplitude, Python, or Airflow.
• Experience analyzing multi-brand and multi-GEO iGaming operations.
• Advanced knowledge of CRM analytics, bonus mechanics, and player lifecycle management.
• Experience with payment funnel optimization and fraud/abuse analytics.
• Knowledge of LTV forecasting and marketing attribution.
• Experience with experimental and quasi-experimental methodologies.

What We Expect

During the first 2–3 months:

• Gain a deep understanding of the company's business metrics, data sources, and analytical processes.
• Independently investigate changes in key business KPIs.
• Identify opportunities to improve analytical approaches and business performance.

Within the first 6 months:

• Become a trusted analytical partner to the CAO and key business stakeholders.
• Support strategic decisions across retention, monetization, acquisition, and payments.
• Deliver measurable, actionable insights that contribute to business growth.

About the Company 

Sales'Up is a leading Creatio implementation partner, helping enterprise clients across FMCG, Agro, Finance and Pharma transform their business processes. Over 8+ years, we've delivered 100+ successful CRM projects and built our own industry-specific products: Data Management, FMCG Management, and Agro Management — used by market leaders. We're a team of 50+ professionals, growing fast and building a culture where modern AI tools are part of everyday work. Join us to grow together!
 

Role

We are looking for a Account Manager (Customer Growth Manager) to join our team and manage a portfolio of enterprise clients. You'll be the trusted point of contact for C-level and IT decision-makers at market-leading companies, building long-term partnerships and directly shaping how our clients grow with us.

Responsibilities:

• Maintaining and developing long-term relationships with the company's existing enterprise clients
• Regular communication with clients (C-level, IT directors, business unit heads) to identify new needs and collaboration opportunities
• Conducting meetings, review sessions, and customer satisfaction analysis
• Organizing and participating in informal client meetings (business lunches, dinners, industry events) to build long-term partnerships
• Preparing client development plans (Account Plans) and managing active projects together with the delivery team
• Participating in the creation and promotion of additional products and services (upsell / cross-sell) in complex, multi-stakeholder deals
• Overseeing contract execution, invoicing, license renewals, and SLAs
• Maintaining the full history of communications in Creatio CRM — updating the contact map, logging meetings, ideas, and plans

Requirements:

• Higher education in business, IT, marketing, economics, or a related field
• 3+ years of experience working with enterprise clients in Account Management, IT sales, or consulting
• Understanding of IT solutions, digital transformation trends, and the specifics of implementing enterprise systems (ERP, CRM, process automation, etc.)
• Experience navigating complex client organizational structures and multi-level stakeholders (C-level, IT, procurement, business units)
• Excellent negotiation skills and experience managing contractual relationships (contracts, SLAs, license renewals)
• English — Upper-Intermediate level or higher
• Experience working with CRM systems (Creatio or similar)
• High level of self-organization, strategic thinking, and accountability

We offer:

• Competitive salary
• Professional development through internal and external training programs
• Transparent model of professional and career growth
• Option to work in the office or remotely
• English language courses

About the Company
Sales'Up is a leading Creatio implementation partner, helping enterprise clients across FMCG, Agro, Finance and Pharma transform their business processes. Over 8+ years, we've delivered 100+ successful CRM projects and built our own industry-specific products: Data Management, FMCG Management, and Agro Management — used by market leaders. We're a team of 50+ professionals, growing fast and building a culture where modern AI tools are part of everyday work. Join us to work on complex, real-world enterprise challenges and grow together!

Role
We are looking for a Middle/Senior Business Analyst to join our team and work at the intersection of business needs and technical solutions. You'll run discovery sessions directly with enterprise clients, translate their real business problems into clear, actionable requirements, and see your analysis shape solutions used by market leaders in FMCG, Agro and Finance.

Main Responsibilities

• Learning the company's products and their configuration
• Requirement gathering: identifying client needs and expectations, analyzing their business processes
• Analysis and documentation: developing documentation that describes functional and technical requirements for the system
• Defining technical solutions: collaborating with technical specialists to develop and choose optimal solutions
• Project coordination: ensuring communication between the development team and the client, tracking project progress
• Testing and validation: verifying CRM system compliance with requirements and validating the finished product with the client
• User training: organizing and conducting training for end users
• Support and improvement: post-implementation consulting support, results analysis, and improvement proposals
• Presenting developed solutions to the client

Requirements

Experience & Education

• 3+ years of experience as a Business Analyst in IT
• Experience on CRM projects (Creatio, Salesforce, Microsoft Dynamics, SAP CRM, etc.) — significant advantage

CRM & Business Process Knowledge

• Understanding of CRM system logic: sales funnel, sales pipeline, customer journey, case management
• Experience in business process analysis and modeling (BPMN — required)
• Understanding of industry specifics — a plus

Documentation & Artifacts

• Experience preparing FRD, User Stories, Use Case Specifications
• Experience conducting gap analysis (comparing requirements against existing functionality/estimates)
• Ability to prepare technical specifications clear to both the client and the development team

Communication & Soft Skills

• Experience conducting discovery sessions and client interviews
• Ability to structure and document discovery call outcomes (pain points, requirements)
• Fluent spoken and written Ukrainian, confident technical English (Upper-Intermediate or higher)
• Ability to present solutions and defend the analytical position in front of the client
• Experience conducting end-user training

Technical Skills

• Understanding of CRM integration principles with adjacent systems (ERP, accounting systems)
• Basic understanding of the no-code/low-code approach to business logic customization

AI Tools in Analyst Work

• Experience with or willingness to actively use Claude (and other AI tools) to accelerate analytical work: drafting FRD/User Stories, analyzing discovery call transcripts, gap analysis, preparing estimates
• Ability to write clear, effective prompts to get quality, structured output
• Critical thinking when working with AI-generated content — fact-checking and adapting it to the project's and industry's context

Domain Knowledge (will be a plus)

General CRM Domains (advantage)

• Understanding of the sales cycle: lead generation, qualification, sales funnel, opportunity management, sales forecasting
• Understanding of customer service/support processes: case management, SLA, omnichannel
• Basic understanding of marketing automation: segmentation, email/SMS campaigns, lead scoring
• Understanding of document flow and approval processes (workflow, approval processes)

Industry Expertise (advantage)

• Agri-trading: contracting specifics, pricing, supply logistics, working with elevators/counterparties
• Retail / Distribution: assortment matrix, distributor network management, discount and promo management, logistics and warehouse accounting
• Banking / financial services: compliance requirements, scoring processes, credit application handling (a plus, if applicable)

We Offer

• Competitive salary
• Professional development through internal and external training programs
• Transparent model of professional and career growth
• Option to work in the office or remotely
• 24 days of paid vacation
• English language courses

Lemberg Solutions is, above all, a group of passionate professionals led by a core team that have been meticulously selected over the last 15 years. We are based in Lviv, Rivne, and Lutsk, and opened GmbH in Hamburg, Germany.

At LS, people come first. We know that our success is based on our people’s achievements. Each and every one of our 200 team members is highly valued for their hard work, and we’re always excited to welcome new specialists ready to embrace challenges with us.

Pay attention: only those candidates who meet the listed requirements will receive an answer!

Necessary skills and qualifications:

• 5+ years of experience in schematic and PCB design
• Knowledge of analog and digital electronics
• Familiarity with PCB design rules, layout considerations
• Experience with Altium Designer for schematic capture and PCB layout (project setup, rules configuration, library management, signal routing tools, project releaser, layer stack manager)
• Understanding of electronics design principles (power supply design, voltage regulation, DC-DC converters, AC-DC conversion, efficient power management, low-power design techniques)
• Hands-on experience with simulation tools (e.g., LTspice, PLECS, or similar) to analyze and optimize power circuits before implementation
• Understanding of the board bring-up process, as well as identifying and troubleshooting hardware issues
• Knowledge of industry standards and regulations related to electronics, safety, and electromagnetic compatibility (EMC)

Will be a plus:

• Ability to write simple test software for hardware bring-up activities
• Experience in electronics manufacturing support
• CE, FCC, and RED certification support experience
• Knowledge of RF circuits

What we offer:

Time Off

• 21 days paid annual leave
• Unlimited sick leaves with a medical statement
• 30 working days off for personal reasons without compensation
• 5 days additional paid time off following your wedding or your child’s birth
• Paid public holidays

Workplace Benefits

• Free English classes in groups
• Flexible work schedule
• Fully equipped workstation
• Comfortable office
• Access to a video library of soft skill workshops

Financial Benefits

• Relocation support program
• Financial support from LS in case of emergency (reviewed individually)
• Overtime pay
• In-house accounting service

Fun

• Lviv IT Cluster gifts & discounts
• Team building & industry events

About the project:
​​We invite you to a challenging environment where you will become a key player in launching diverse and innovative hardware projects, building the next generation of intelligent electronics. Our experience spans highly complex domains, from developing ultra-low-power devices capable of operating for up to 10 years on a single charge to engineering systems for exoskeletons, industrial robotics, and even the aerospace industry (e.g., specialized biolaboratories).

Cider Consulting is a U.S.-based software consultancy. For more than 15 years we have built custom software for clients across the U.S. However, AI has changed how software is built and what clients expect, that’s why we are moving to one person per client project. We call them Solo Solutions Drivers. This SSD owns the client from the first discovery conversation to a working, adopted solution built with AI. This changes what we need from our people, and how we find and keep them. That is why we are hiring a Director of People.

The Role

You get real ownership and high autonomy and a chance to build the people's side of a new model from the start. How Cider finds, assesses and keeps Solo Solutions Drivers is still open, and you will shape it. Some HR practices already exist, and you decide what to keep, what to build, and what to adjust. There is no heavy corporate structure. You will be the main People leader at Cider, working directly with the executive team and the Technical Director. Our immediate focus is:

• Recruitment: The SSD is a new kind of role, and few people on the market match it. For the first months, actively find the SSDs yourself, and design how we attract, assess and hire them across the US, Europe, Ukraine, etc. The HRD role is hands-on: you run searches, screenings and interviews yourself. 
• Assessment: build practical ways to assess people, and help our managers use them.
• Retention and development: shape how we engage, develop, and keep people.
• Leadership: you sit at the table for the most important people's decisions and help decide where the company should focus.
• Our later focus will be: as our focus changes, you take on broader HR work such as onboarding and offboarding, learning and development, compensation, team engagement and vendor relations and other strategic-related activities to decide what the company’s areas of focus should look like in order to best utilize strengths to serve the market.

Who we are looking for

This is probably you if:

• You have recruited technical people yourself, and closed roles that are not typical on the market. You can tell us about one such search and what you did.
• You know how software is built. You have worked in the software world, you can say what you were personally involved in.
• You can explain what you built or improved. You can describe your own part and the value it created for your company.
• You are a people person who gets results. You care more about finding and keeping the right people than about designing policies and structures.
• You can fluently communicate in English (C1-C2 English).

Hiring Process

• Intro call (30 minutes) with the HR Coordinator. We tell you more about the role and the team, and you tell us what you are looking for. We also check that the role and your expectations match.
• Interview with the Technical Director and the HR Coordinator (1 hour). We talk about your experience in more detail, and you can ask us more detailed questions about the company and the role.
• Interview with the executive leader you would report to (1 hour). You talk about how you would work together and how you approach people and retention.

Working Model

• Location: Fully remote
• Timezone: Part of the team you will work with is based in New York, while the other part is based in Europe.
• Meaningful working-hour overlap with both is required.
• Engagement: B2B contract. Full-time.
• Benefits: after 6 months working with us you will get 15 PTO days per calendar year.

We’re looking for a hands-on Full-Stack Engineer to build and evolve digital services for electric mobility. You’ll work across backend microservices and frontend micro frontends, with the opportunity to focus on your strongest area while contributing across the stack.
 

Responsibilities

• Design, develop and maintain backend microservices using Kotlin/Java and Spring Boot.
• Build and improve frontend applications using TypeScript and Angular.
• Develop and integrate APIs and services across frontend and backend.
• Collaborate with product and engineering teams to clarify requirements and deliver features iteratively.
• Ensure code quality, test changes beyond happy-path scenarios and contribute to test automation when needed.
   

Requirements

• 5+ years of professional software engineering experience.
• Production experience with both backend and frontend development.
• Strong experience in at least one of the core areas: Kotlin/Java with Spring Boot or TypeScript with Angular.
• Ability to understand business needs, make sound technical decisions and communicate effectively with the team.
• Ownership mindset and a focus on software quality.
   

Nice to have

• Experience with test automation (TAE).
• Knowledge of RabbitMQ, Redis, PostgreSQL and Kubernetes.
• Experience with CI/CD, monitoring, distributed systems, system resilience, accessibility or Domain-Driven Design.
   

Note: Test automation experience is a plus, not a core requirement. Full-stack engineers with or without TAE experience are welcome.

Head of Retention / Retention Team Lead / Senior CRM Manager

About the Role

We are looking for an experienced retention leader to own and evolve our CRM and retention function end-to-end. Depending on your background and ambitions, this role can be shaped as a hands-on Senior Manager, a Team Lead, or a Head of Retention. The core mission remains the same: build a data-driven, multichannel retention engine that drives player engagement, retention, LTV, and sustainable business growth.

Key Responsibilities

Retention Strategy & Lifecycle Management

• Develop and execute the overall retention and CRM strategy across all stages of the player lifecycle.
• Drive onboarding, engagement, reactivation, churn prevention, loyalty, and VIP retention initiatives.
• Build scalable user segmentation frameworks to improve personalization and communication efficiency.
• Define and optimize bonus strategies, promotional mechanics, loyalty programs, and gamification initiatives.
• Identify growth opportunities to increase retention, ARPU, NGR, and customer lifetime value.

CRM Campaign Management

• Design, launch, and optimize multichannel CRM campaigns across Email, SMS, Push Notifications, In-App Messaging, Onsite Communications, and Messengers.
• Develop automated trigger-based communication flows based on user behavior and lifecycle stages.
• Ensure communication strategies align with brand positioning and customer expectations.
• Implement structured A/B testing methodologies and continuously improve campaign performance.

Analytics & Performance Management

• Own and monitor key retention KPIs including:
  • Retention Rate
  • Churn Rate
  • ARPU
  • NGR
  • LTV
  • CTR
  • Conversion Rate
• Analyze player behavior and campaign performance to identify optimization opportunities.
• Collaborate with BI and Data teams to define reporting requirements and actionable dashboards.
• Prepare technical specifications for CRM platform enhancements, automation initiatives, and integrations.

Team Leadership & Cross-Functional Collaboration

• Build, mentor, and develop a high-performing CRM and Retention team.
• Conduct regular 1:1 meetings, performance reviews, coaching sessions, and career development planning.
• Define team KPIs, objectives, and performance standards.
• Collaborate closely with Product, BI, VIP, Support, Marketing, Affiliate, and Platform teams to ensure alignment on retention goals and initiatives.
• Act as the key stakeholder for CRM-related projects and retention-focused product improvements.

Requirements

• 3+ years of experience in CRM, Retention, or Lifecycle Marketing within iGaming.
• Proven understanding of player lifecycle mechanics and retention strategies.
• Experience managing or mentoring team members (1+ year preferred).
• Hands-on experience with CRM platforms, automation tools, and campaign management systems.
• Strong analytical mindset with deep understanding of retention and monetization metrics.
• Experience working with Tier-1 and European GEOs.
• Ability to operate effectively in a fast-paced, growth-oriented environment.
• Excellent communication, organizational, and stakeholder management skills.
• English level: Intermediate+ or higher.

Nice to Have

• Experience managing VIP retention initiatives.
• Experience with loyalty programs and gamification systems.
• Experience launching CRM processes from scratch.
• Experience working with BI tools and advanced segmentation models.

What We Offer

• Flexible working hours and fully remote work format.
• Unlimited vacation policy and paid sick leave.
• Competitive compensation package based on experience and expertise.
• Employee referral bonus program.
• Gifts and rewards for special occasions.
• 50% reimbursement of learning and professional development expenses.
• Sports and wellness compensation program.
• Co-working space reimbursement.
• Team-building activities and corporate events.
• Supportive and collaborative international team environment.

Senior 2D Artist | iGaming / Slot Games

Our client is looking for a Senior 2D Artist to create high-quality artwork for game projects. The ideal candidate has a strong artistic background, can develop visual concepts, work across different art styles, and deliver commercially polished results.

Key Responsibilities

• Develop key concepts and visual solutions for game projects.
• Create and deliver complete game art projects.
• Develop and maintain visual styles across different projects.
• Apply advanced digital painting and rendering techniques.
• Use AI-assisted tools to support and optimize art production.
• Review artwork, provide feedback, and perform overpainting to improve visual quality.
• Contribute to an efficient and high-quality art production pipeline.

Requirements

• 3–5 years of professional experience in 2D art.
• Expert knowledge of composition, color, lighting, anatomy, and materials.
• Ability to develop strong visual concepts and work across different artistic styles.
• Advanced digital painting and rendering skills.
• Strong art review and overpainting skills.
• Experience delivering complete art projects.
• A portfolio demonstrating senior-level commercial quality.

Nice to Have

• Experience in slot game development.
• Experience mentoring artists and supporting Art Leads.

Tools

• Adobe Photoshop
• Jira
• Google Workspace
• Figma

What We Offer

• Professional growth within the iGaming industry.
• Collaboration with an experienced game development team.
• Remote work opportunities.

• Competitive compensation based on experience.

   

Experience with AI-assisted art production is relevant to the role.

We are looking for a Senior Business Development Manager who can independently drive customer acquisition, manage the sales pipeline, and contribute to the continuous improvement of our sales processes.

Beyond direct sales activities, we expect this person to take ownership of sales performance analytics, maintain transparent reporting, identify opportunities for process optimization, and contribute to defining effective sales priorities.

This role is suitable for an experienced IT sales professional who combines strong business development skills with a structured, analytical approach and has the potential to grow into a Sales Lead position as the company's needs evolve.
 

Responsibilities

Business Development & Sales:

• Identify, qualify, and engage potential clients through Upwork, LinkedIn, email outreach, referrals, and other relevant sales channels.
• Manage the full sales cycle, from lead qualification and initial outreach to discovery calls, proposal preparation, negotiations, and deal closure.
• Identify client needs, business challenges, project requirements, and decision-making processes.
• Present the company's services, technical expertise, and value proposition to prospective clients.
• Prepare commercial proposals, estimates, and other sales materials in collaboration with the relevant technical and delivery teams.
• Develop and maintain relationships with prospective and existing clients.
• Identify opportunities for upselling, cross-selling, and long-term client partnerships.
• Explore and validate new sales channels, target markets, and business opportunities.
• Ensure a smooth transition of won deals to the relevant internal teams.

Sales Pipeline & Performance Analytics:

• Maintain an accurate and up-to-date sales pipeline in HubSpot, ensuring that all relevant activities, communications, opportunities, and outcomes are properly documented.
• Monitor key sales metrics, including SQLs, discovery calls, proposals, pipeline value, won deals, and revenue.
• Analyze sales performance, conversion rates, pipeline quality, and the effectiveness of individual sales channels.
• Prepare regular sales reports and provide data-driven insights into performance, challenges, and potential growth opportunities.
• Identify bottlenecks in the sales funnel and propose actionable improvements.
• Contribute to setting realistic sales targets and defining priorities based on business goals and available market opportunities.
• Provide transparent updates on progress toward agreed targets, including risks, blockers, and corrective actions.

Sales Process Improvement:

• Review existing sales workflows and identify gaps, inefficiencies, and opportunities for improvement.
• Contribute to documenting, updating, and standardizing sales processes, guidelines, and internal knowledge.
• Help establish consistent approaches to lead qualification, pipeline management, reporting, and sales handovers.
• Share sales insights, best practices, and market feedback with the team and management.
• Contribute to building a repeatable and measurable sales process that supports team continuity and future growth.
   

Requirements:

• 3+ years of experience in IT sales or business development, preferably within an outsourcing, outstaffing, or IT services company.
• Proven track record of closing B2B deals and managing the full sales cycle.
• Experience selling web development, eCommerce services, and technology solutions.
• Understanding of outsourcing and outstaffing business models.
• Experience working with multiple sales channels, with demonstrable results from at least three channels.
• Strong understanding of sales funnels, lead qualification, pipeline management, and conversion metrics.
• Experience with CRM systems, preferably HubSpot, and maintaining structured sales reporting.
• Ability to analyze sales performance, identify bottlenecks, and translate findings into actionable improvements.
• Strong commercial awareness, negotiation, communication, and presentation skills.
• Upper-Intermediate English or higher.
• Ability to work independently, prioritize effectively, and take ownership of results.
• Experience collaborating with technical teams and translating business needs into service proposals.
   

Will Be a Plus:

• Previous experience mentoring colleagues or coordinating sales activities.
• Experience developing sales strategies, setting targets, or improving sales processes.
• Experience creating sales documentation, workflows, and internal guidelines.
• Experience selling Magento, Shopify, WordPress, or other eCommerce-related solutions.
• Experience developing sales activities in specific regions or international markets.
• Experience participating in roadshows, industry conferences, and offline sales activities.
• Experience with sales automation, lead generation tools, and performance analytics.
   

We Offer:

• Remote work and a flexible working schedule.
• Opportunities to participate in industry events, roadshows, and conferences.
• In-house tech talks and knowledge-sharing sessions.
• Paid sick leave, vacation, and days off according to company policy.
• Performance-based bonuses and opportunities for compensation growth.
• An opportunity to influence sales processes, contribute to business development, and grow toward a Sales Lead role as the company evolves.

About P3 Alpha

P3 Alpha is part of the P3 Group, focused on building a next-generation core banking platform for private banks, wealth management firms, and financial institutions.

Our team develops modern fintech products and scalable digital solutions that support banking operations, payments, cards, customer management, compliance-related processes, and integrations with external financial services.

We are now looking for a Project Manager to join our team and contribute to the development of our Payments product portfolio. 

The ideal candidate is enthusiastic about building robust Fintech products, driving innovation in payments, a strategically important area in our business. 

About the Role

As a Project Manager, you will own a product vertical of payments end-to-end, from roadmap through delivery of projects. As a skilled professional seeking a new challenge with a passion for organization and problem-solving, you will oversee and coordinate technical projects, ensuring exceptional outcomes from initiation to successful delivery.

We’re looking for someone with an open mind, strong self-discipline, and a drive to continually learn and grow. If you excel in project planning, stakeholder engagement, and thrive in fast-paced environments, we’d love to hear from you.

Responsibilities

1. Develop and implement project plans for multiple concurrent software releases, including identifying key milestones, deliverables, resource allocation, and timelines.
2. Coordinate cross-functional teams, including software engineering, BA, testing, support, devops, and stakeholders to ensure the successful completion of project objectives.
3. Manage project scope and changes, define budgets, evaluate potential risks and issues, and devise contingency plans.
4. Track, report and ensure project performance metrics such as on-time delivery, quality, and resource utilization are met.
5. Promote continuous improvement in project management methodologies and practices.
6. Foster a collaborative environment and facilitate communication within the team and with other stakeholders.
7. Act as product manager to design product roadmaps, facilitate product improvements, coordinate performance testing to align within product key metrics. 
8. Coordinate customer accounts utilizing bi-weekly meetings, preparing detailed reports, organizing the delivery process for custom development projects.

9. Work closely with engineering, client stakeholders, and external partners to drive delivery.

    

Required Skills

1. 4 + years of proven experience with IT project management.
2. Experience in agile development methodologies, SDLC.
3. Strong analytical, problem-solving and active stakeholder communication skills.
4. Education degree in Computer science, Finances, or Business administration. 
5. High level of accuracy and attention to detail in data handling and analysis.
6. Ability to work independently and collaboratively within a team.
7. Proactive mindset with a commitment to continuous learning and research in the field of data analysis.
8. Ability to set priorities and high stress resistance.

Nice to Have

1. Experience in the fintech/banking domain.
2. Experience in launching payments products in SEPA, Swift domains would be a plus.

What we offer

• Competitive compensation and opportunities for professional growth.
• Monthly payment for ChatGPT Premium to enhance productivity.
• Paid Time Off: 24 working days per year of vacation.
• Paid national holidays according to the company policy.
• Health insurance compensation: up to €400 per year, according to the company policy.
• Fully remote setup.
• Flexible working schedule.
• A collaborative and supportive team of skilled professionals.
• An inclusive work environment where everyone’s contribution is valued.
• Compensation for professional courses, training, English courses, and other learning activities according to the company policy.
• Opportunity to work on a fintech product with real business impact.