Jobs at Djinni

Bitmedia Labs is an international product company founded in 2014. Today, we’re a team of 150+ specialists working globally, building products used by millions worldwide.

Our work spans two core areas:
• Game Development – browser-first games for global audiences, centered on reward-driven progression and long-term engagement.
• Digital Advertising – high-performance advertising and affiliate platforms across Web2 and Web3 markets.

Bitmedia Labs is looking for an experienced and strategic Head of Creative / Head of Design to shape the visual direction across our products, brands, and marketing materials.

This role is ideal for someone who sees the bigger picture, builds strong creative systems, and leads a team across multiple areas - from product and web design to mobile, game visuals, branding, and marketing creatives.

We are looking for a leader who combines taste, strategic thinking, business understanding, and a hands-on creative approach. Someone who can make design not only look great, but also serve the product, the brand, and the business.

Responsibilities:

• Shape and drive the overall creative vision across our products, brands, and marketing materials;
• Lead and mentor a multidisciplinary design team, maintaining a high quality bar across all areas;
• Oversee visual execution across product design, web, mobile, branding, game-related visuals, and marketing creatives;
• Work closely with Product, Marketing, Growth, and Development teams to create effective, business-focused design solutions;
• Build and improve design processes, standards, and guidelines to ensure consistency across all touchpoints;
• Review key concepts and deliverables, providing clear feedback and creative direction;
• Translate business and product needs into clear, effective, and visually compelling solutions;
• Stay up to date with trends, tools, and best practices in design and digital products.
   

Requirements:

• 5 + years proven experience in a leadership role such as Head of Creative, Head of Design, Creative Director, Design Director, or Art Director;
• Strong background in product design, web design, branding, and digital creative production;
• Experience working with both B2B and B2C products;
• A strong portfolio that demonstrates taste, versatility, and design thinking;
• Solid understanding of composition, typography, color, hierarchy, and modern digital design principles;
• Experience leading teams and collaborating with cross-functional stakeholders;
• Strong communication skills, ownership, and attention to detail.
   

Nice to have:

• Experience with gaming, entertainment, or interactive products;
• Experience with performance marketing creatives and conversion-focused design;
• Understanding of motion design, 3D, animation, or interactive design;
• Experience in crypto, blockchain, Web3, or other fast-growing digital industries;
• Familiarity with UX principles, design systems, and gamification.

Hiring process:
• Intro call with a Recruiter — Technical Interview — Сollection of recommendations — Offer.

Why join Bitmedia Labs?
We care about what we build – and about the people who build it. Our teams work closely together, share responsibility for the product, and support each other in everyday challenges.

As part of the team, you’ll have:
• Professional growth through products operating at global scale;
• The opportunity to experiment, bring ideas to life, and influence product decisions;
• Collaboration with strong, experienced teammates who value quality and teamwork.

We also support you with:
• Flexible schedule and the option to work remotely or from our hubs in Kyiv, Warsaw, and Berlin;
• Competitive compensation, regular performance reviews, paid vacation, sick leave, and public holidays;
• Modern Apple equipment and thoughtful corporate gifts for holidays and personal milestones;
• Support for your growth: courses, workshops, and conferences.
Through our charity foundation Bit Spilka, led by volunteers from our team, we support the military, medics, and civilians across Ukraine – delivering over $500,000 in aid to date. Here your work also drives social impact, and you can also join our volunteer initiatives.

If this resonates with you – send your CV and join us.
Let’s foster the world together!

Team Summary

Our team serves as the primary technical and operational hub, responsible for ensuring the reliability of company technology through expert hardware, software, and network support. We manage the full lifecycle of specialized hardware—from international procurement, customs clearance, and inventory management to seamless internal distribution and onboarding. By integrating hands-on technical troubleshooting with precise logistics and asset administration, we maintain high operational stability and efficiency across the entire company.

Job Summary

IT Support Specialist serves as the primary point of contact for all IT-related inquiries, responsible for troubleshooting and resolving hardware and software issues. The IT Support Specialist ensures the reliability and efficiency of our company's technology, directly contributing to employee productivity and overall operational stability.

The second function of this role is logistics specialist, which involves handling import and export procedures for devices from various customers. This includes taking inventory of devices and distributing them within the company. They also create purchase orders (POs) to pay for delivery, customs clearance, and other logistics services.

Responsibilities and Duties

• Provide first-level contact and technical support for all incoming user requests and issues related to hardware, software, and network connectivity
• Troubleshoot, diagnose, and resolve technical hardware and software incidents, both remotely and in person, to ensure minimal disruption to business operations
• Install, configure, and maintain computer systems, mobile devices, printers, and other peripherals in accordance with company standards
• Assist with the IT onboarding process for new hires, ensuring their equipment and accounts are set up and functional from day one
• Establish communication with delivery suppliers to arrange for the delivery of equipment
• Develop and maintain technical documentation, knowledge base articles, and user guides to assist staff with common issues
• Escalate complex and unresolved issues to the appropriate senior IT staff or specialized teams
• Perform routine maintenance and system upgrades to ensure the health and security of the IT environment
• Inventory management of devices and their distribution within the company
• Organizing warehouse operations
• Managing the import and export procedures for devices from various customers
• Liaising with customs brokers for import and export customs clearance
• Creating purchase orders (POs) for payment of delivery, and other logistics services

Qualifications and Skills

• Proficiency in troubleshooting macOS, Windows, and Linux operating systems
• Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi)
• Hands-on experience with hardware troubleshooting for desktops, laptops, and peripherals
• Familiarity with IT service management (ITSM) and ticketing systems
• Proficiency in using the service desk (Freshservice)
• Basic technical knowledge of home security systems (CCTV cameras, alarm systems)
• Ability to explain technical concepts clearly to non-technical users
• Strong analytical and critical thinking skills to diagnose issues efficiently
• A dedicated and empathetic approach to assisting users
• Ability to collaborate effectively with other IT team members and departments
• Demonstrated ability to manage and prioritize competing demands in a dynamic IT environment
• Basic scripting skills for automation (e.g., PowerShell, Bash) will be beneficial
• Fluent Polish and English, spoken and written

We offer multiple benefits that include

• The environment of equal opportunities, transparent and value-based corporate culture, and an individual approach to each team member
• Competitive salary packages with performance-based annual reviews
• Opportunity to receive a Performance Bonus for your individual achievements and a Loyalty Bonus recognizing your dedication to the company
• Employment via Contract of Employment (UoP) in complete alignment with Polish Labour Law
• Guaranteed paid vacation, public holidays, and medical leaves as per statutory regulations
• Continuous growth and development opportunities through internal knowledge hubs, corporate courses, and free English classes
• Comprehensive private medical insurance to supplement your standard NFZ coverage.

We are looking for a Microsoft Dynamics 365 Engineer to help us develop, customize, and support our internal CRM ecosystem used by multiple business teams. In this role, you will work closely with cross-functional stakeholders to build reliable, scalable, and business-oriented CRM solutions that improve operational efficiency and automate key workflows.

You will have an opportunity to influence the evolution of the company’s CRM ecosystem and independently drive technical improvements across business-critical processes.

Responsibilities

• Design, develop, and implement CRM solutions using Microsoft Dynamics 365 (Sales, Customer Support, Marketing) that address specific business needs
• Maintain, optimize, and continuously improve the functionality and performance of the current CRM setup
• Provide technical support and troubleshoot issues in production environments to ensure high system reliability
• Collaborate with business stakeholders to understand requirements, propose solutions, and translate them into technical tasks
• Create and maintain technical documentation to support knowledge sharing and future development

Requirements

• At least 2 years of hands-on experience with Microsoft Dynamics 365, specifically in Sales, Customer Support, and Marketing modules
• Strong proficiency in C# programming language, with the ability to write robust and maintainable code
• Solid understanding of relational databases and hands-on experience writing and optimizing SQL
• Proven experience in delivering business-critical features on time in a collaborative and structured team environment
• Ability to communicate clearly with both technical and non-technical stakeholders
• Intermediate English proficiency

Will Be a Plus

• Experience configuring and customizing on-premise Dynamics 365 setups for specific business needs
• Previous experience in fintech domain

We offer

• Tax expenses coverage for private entrepreneurs in Ukraine
• Expert support and guidance for Ukrainian private entrepreneurs
• 20 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays as per the company's approved Public holiday list
• Medical insurance
• Fully remote work environment
• Professional education and English learning budget
• Wellness budget (gym membership, sports gear, and related expenses)

JarvisHeart is a rapidly expanding global IT & Tech company based in Cyprus, dedicated to its team, providing an inspiring dynamic work culture.Established in 2024, we are aimed to deliver services and solutions for businesses. We attract and retain the best IT professionals, offering avenues for development and progress to provide exceptional solutions to clients around the globe. Join us and become a part of JarvisHeart’s success story.

🌟 Requirements

• 2+ years of experience in iGaming
• Hands-on experience managing bonuses, promotions, or campaigns
• Strong analytical mindset and confident data handling
• Confident user of Excel / Google Sheets
• Experience with event-based and seasonal promotions
• Experience collaborating with Retention teams
• English level: Intermediate or higher

🎯 Responsibilities

• Develop and implement bonus and promotional strategies for Casino
• Launch and optimize promotional campaigns, including:
  • Deposit bonuses
  • Free spins
  • Cashback offers
  • Tournaments, lotteries, leaderboards
• Plan and launch tournaments, jackpots, and gamification mechanics
• Analyze the performance of bonuses and promotions. Candidate must be able to interpret campaign results and draw insights
• Collaborate with CRM, Affiliates, Product, and Support teams
• Perform basic fraud and bonus abuse monitoring

What we offer:

• 17 vacation days (Enjoy vacation policy to recharge and explore. We believe work-life balance is key to personal and professional well-being.)
• 15 paid sick days (Your health matters. We offer paid sick leave to ensure you can recover without financial stress)
• Insurance after the probation period (Your well-being is our priority. After completing the probationary period, you’ll gain access to our comprehensive insurance plan to support your health and peace of mind.)
• Public holidays off (Take time to celebrate and enjoy national holidays with friends and family without worrying about work.)
• Work equipment provided (Start your journey with the best tools for success! We provide all the necessary equipment to help you work efficiently and comfortably.)

Project Overview:

We are looking for a Senior Go Engineer with strong Elasticsearch expertise to join our team and help design, build, and optimize high-performance search and data processing solutions. The ideal candidate will have hands-on experience developing scalable backend systems in Go and deep knowledge of Elasticsearch architecture, indexing, search optimization, and cluster management.

Responsibilities:

• Design, develop, and maintain backend services using Go (Golang).
• Build and optimize Elasticsearch-based search and analytics solutions.
• Design efficient indexing strategies, mappings, and data models.
• Monitor, troubleshoot, and improve Elasticsearch cluster performance and reliability.
• Develop APIs and microservices that interact with large-scale datasets.
• Optimize search relevance, query performance, and scalability.
• Collaborate with product, engineering, and data teams to define technical solutions.
• Participate in architecture discussions, code reviews, and technical mentoring.

Skills/Requirements:

• 5+ years of software development experience.
• Strong commercial experience with Go (Golang).
• Proven expertise with Elasticsearch/OpenSearch.
• Deep understanding of search architecture, indexing, querying, aggregations, and cluster management.
• Experience building scalable distributed systems and microservices.
• Strong knowledge of REST APIs and event-driven architectures.
• Experience with Docker and Kubernetes.
• Familiarity with cloud platforms (AWS, Azure, or GCP).
• Experience with performance tuning and troubleshooting in production environments.
• Strong understanding of software design patterns and engineering best practices.

LangGraph · Distributed Systems · Financial Transaction Platform
Full-time · Senior level

About the Role
We’re looking for a senior Python engineer to help evolve and scale a critical transaction
processing platform that handles millions of financial transactions every month. This is not a
CRUD application, a chatbot project, or an AI prototype.

You’ll be working on a distributed, event-driven system responsible for ingesting, processing,
classifying, enriching and synchronising financial transaction data across multiple services and
products. The platform sits at the centre of our ecosystem and communicates with systems
written in Python, PHP and TypeScript.

The role requires someone who is equally comfortable designing distributed systems, building
production-grade APIs, optimising LLM-powered workflows, and understanding the
consequences of architectural decisions across multiple interconnected services. Experience
with LangGraph, AWS SQS, SQL and LLM optimisation is mandatory.

A significant portion of the platform relies on graph-based workflows for transaction
classification, orchestration, enrichment and decision-making. We are looking for engineers who
have built and operated LangGraph systems in production, understand event-driven
architectures at scale, and know how to optimise LLM usage through intelligent caching,
batching, routing and cost controls. Every change has a ripple effect across queues, APIs,
databases, classification pipelines, tax calculations and customer-facing products. Success in
this role requires strong systems thinking, attention to detail, and the ability to anticipate
downstream impacts before they become production incidents.

The Platform
Our transaction processing platform is responsible for:

• Processing millions of financial transactions
• Parsing structured and unstructured financial data
• Classifying transactions using LLM-powered workflows
• Extracting and enriching financial information
• Synchronising data across multiple internal services
• Feeding downstream bookkeeping, tax and reporting systems

Operating asynchronously through distributed worker architectures
The platform combines traditional backend engineering, distributed systems design and modern
AI orchestration techniques.

Technology Stack

• Python 3.13 FastAPI SQLAlchemy
• MySQL LangGraph AWS SQS
• Event-driven workers
• Asynchronous processing
• pipelines
• Pandas
• PDF processing
• LangFuse
• Pytest

What You’ll Be Doing

• Designing and implementing new transaction processing features
• Building and maintaining LangGraph workflows
• Improving transaction classification accuracy and reliability
• Designing robust event-driven processing pipelines
• Optimising LLM utilisation, latency and cost
• Implementing intelligent caching and routing strategies
• Building APIs consumed by PHP and TypeScript applications
• Designing integrations between multiple internal services
• Contributing to architectural decisions across the platform
• Improving throughput, reliability and operational efficiency

This role involves significant ownership and influence over technical direction.
Example Problems You Might Solve
1. Designing a classification workflow capable of processing hundreds of thousands of
transactions daily without creating bottlenecks.
2. Building cache strategies that reduce LLM costs by 70% while maintaining classification
accuracy.
3. Designing idempotent processing pipelines that safely recover from worker failures and
duplicate events.
4. Tracing inconsistencies across Python, PHP and TypeScript systems to identify the root
cause of financial data discrepancies.
5. Designing queue architectures that remain performant as transaction volumes increase
significantly.
6. Identifying and mitigating subtle downstream impacts of schema, workflow or classification
changes before deployment.

Mandatory Experience !!!
Please do not apply unless you have experience with all of the following !!!:
 

• Strong Python backend engineering experience
• Production experience with LangGraph
• AWS SQS and event-driven architectures
• SQL database design and optimisation
• FastAPI or equivalent API frameworks
• Designing and operating distributed systems
• LLM optimisation techniques
• Production debugging and observability
• Automated testing using Pytest or equivalent

Who This Role Suits
This role is best suited to engineers who enjoy complexity, care deeply about system design,
and want to build highly reliable backend platforms operating at significant scale.

NuxGame is a dynamic IT company delivering top-tier software solutions for the iGaming industry. We empower operators of all sizes to expand into new markets, strengthen their existing brands, and achieve ambitious business goals.
We are looking for a Devops Team Lead to join our team. If you are passionate about high-load systems, solving complex engineering challenges, and working with modern tech stacks, this is the place for you.

Required skills:

• 3+ years in a DevOps leadership role (team management, hiring/firing, mentoring, reporting, workflow optimization).
• Strong expertise in AWS (multi-account organizations, networking, security, cost optimization).
• Advanced Kubernetes experience (EKS preferred): HA networking, autoscaling, PodDisruptionBudgets, NodeGroups, service mesh & CNI (e.g., AWS VPC-CNI, Cilium/eBPF).
• Infrastructure as Code: Terraform (multi-environment modules, GitOps automation), Helm; understanding of CloudFormation as a plus.
• Cloud-native CI/CD: GitHub Actions, Jenkins, FluxCD or ArgoCD (GitOps), can design secure deployment pipelines for PHP, Go.
• Observability & Monitoring: Prometheus, Grafana, Alertmanager, New Relic, Sentry; experience writing custom metrics/alerts.
• RDBMS expertise: Practical experience with MySQL/Aurora performance, backup/restore automation, failover.
• Security: Strong understanding of Zero-Trust, IAM, network segmentation, SSL/TLS, WAF, DDoS protection, secrets management (AWS Secrets Manager/External Secrets Operator).
• Networking fundamentals: VPC design, Ingress/Load Balancers, troubleshooting.
• Automation & Scripting: Python/Bash for operational automation, integrations, and tooling.
• High-load experience: Scaling distributed systems used globally (latency optimization for multi-region deployments).
  
   

Would be a plus:

• Experience with Multi-Region and Multi-Cloud architectures, cross-cluster networking, failover strategies.
• Experience with PCI DSS, or equivalent compliance frameworks.
• Caching/CDN and storage optimization: Redis, Cloudflare, S3 tiering.
• Linux systems internals, performance tuning.
• Experience with Kafka/MSK or other streaming systems.
• Strong background in cost optimization techniques across AWS/GCP/Azure.

Responsibilities 

• Lead and grow the DevOps team, set priorities, improve delivery workflows, and ensure high service availability.
• Lead the development and support of Kubernetes-based infrastructure across multiple AWS accounts.
• Maintain Infrastructure as Code (Terraform) and GitOps deployment practices.
• Support continuous delivery and operational excellence through optimized CI/CD pipelines and automation.
• Ensure strong monitoring, incident response, and system performance across all environments.
• Collaborate with engineering and product teams to drive infrastructure improvements aligned with business needs.
• Strengthen security controls, access management, and compliance across the platform.
• Manage Cloudflare security and performance services.

What we offer:

We believe that a happy team builds the best products. Here is how we support you:
 

• Remote & Flexible: Work from anywhere. Our core hours are 09:00/10:00 to 17:00/18:00 (Kyiv time), Mon-Fri.
• Financial Stability: Timely payment for compensation for services
• Personal Equipment Policy: No tech troubles — a MacBook and all necessary equipment are provided for use to ensure comfortable and efficient work.
• Learning & Development: It is a pleasure for us to watch you grow. We cover your learning costs (courses, conferences).
• Knowledge Sharing: We regularly gather to discuss new trends, share insights, and elevate one another.
• Community: At NuxGame, you will work in a team of like-minded people who are ready to support, inspire, and tackle complex challenges together.
• Creative Freedom: We encourage initiative. With us, you have the freedom of professional expression and the space to implement your ideas.
• Time-off Policy: 24 vacation days per year + 5 sick days (without medical confirmation).
• Atmosphere: A friendly environment focused on results and mutual respect, free from unnecessary bureaucracy and pressure. 

About the role

We are looking for a Senior Backend Engineer o join the AgInsights Platform team.

The platform enables data-driven decision-making in agriculture by integrating agronomic and machine learning models into scalable cloud-native services.

You will play a key role in building and scaling the AgInsights Platform, developing backend services, integrating agronomic models, and improving the tooling and infrastructure that enable data-driven decision-making in agriculture. This is a hands-on engineering role with real ownership, where you will work across platform and model boundaries to deliver reliable, production-ready systems in a largely greenfield environment.

Responsibilities

• Build and maintain backend services and APIs (e.g., using FastAPI)
• Integrate and operationalise agronomic and data-driven models
• Design and implement data workflows (e.g., with Apache Airflow)
• Develop and improve internal tooling, SDKs, and developer experience
• Deploy and operate services in cloud-native environments (Kubernetes on Amazon Web Services)
• Contribute to CI/CD and GitOps practices (e.g., CircleCI, Argo CD)
• Improve observability, monitoring, and system reliability

• Collaborate closely with data scientists, model developers, and platform engineers

   

Requirements

• 4+ years of commercial experience with Python
• 3+ years of experience with FastAPI
• Experience with Redis and Celery
• 3+ years of experience with Pandas
• Experience with Apache Airflow and data orchestration
• Solid experience with AWS cloud services

• Upper-Intermediate English or higher

   

Nice to Have

• Experience with machine learning platforms or MLOps practices
• Experience with data engineering and large-scale data processing
• Experience with GitOps tools such as Argo CD
• Experience in AgTech, agriculture, geospatial, or environmental data domains

SDR (Sales Development Representative)

Summary

We are looking for a proactive and results-driven SDR to join Red Rocket Software and help grow our outbound sales pipeline across European markets. In this role, you will be responsible for identifying potential clients, building targeted outreach campaigns, qualifying leads, and booking intro calls for the sales team.

You will work closely with Business Development and Marketing teams to generate new business opportunities for design & development services through LinkedIn outbound, personalized messaging, and strategic prospect research.

Responsibilities

• Build and execute outbound outreach campaigns via LinkedIn and other channels
• Research and identify ICP-fit companies and decision-makers
• Create personalized multi-touch outreach sequences
• Generate and qualify sales opportunities for the sales team
• Book and confirm intro calls with potential clients
• Maintain accurate CRM records and update lead statuses
• Track outreach performance and optimize messaging based on results
• Conduct account research using LinkedIn, company websites, Clutch, and other tools
• Collaborate with Business Development and Marketing teams to improve targeting and messaging
• Run A/B tests for outreach messages and analyze reply rates
• Maintain consistent outreach activity and follow-up discipline

Requirements

Must Have

• 1+ year of experience in SDR / Lead Generation / B2B Outreach roles
• Strong written English (B2+ minimum)
• Experience with LinkedIn Sales Navigator or similar prospecting tools
• Understanding of outbound sales processes and lead qualification
• Experience working with CRM systems (Pipedrive or similar)
• Ability to personalize outreach at scale
• Strong communication and organizational skills
• High level of ownership and self-management

• Ability to handle rejection and stay motivated in outbound environments

   

Nice to Have

• Experience in IT outsourcing, software agencies, or SaaS
• Experience working with European markets (DACH, Poland, Switzerland)
• Familiarity with Apollo, Instantly, Clay, or automation tools
• Understanding of tech buyer personas (CTO, Founder, Head of Product)
• Polish or German language skills

• Startup or agency background

   

What We Expect From You

• Ownership mindset and ability to work independently
• Strong attention to detail
• Consistency in outreach and follow-ups
• Analytical thinking and willingness to improve messaging through data
• Ability to balance outreach volume with personalization quality
• Proactive communication and collaboration with the team

Red Rocket Software is looking for a detail-oriented and analytical Data Researcher to support our outbound sales and lead generation processes. In this role, you will be responsible for identifying potential clients, researching target companies and decision-makers, enriching prospect data, and building high-quality lead databases for Sales and Marketing teams.

We are looking for someone who is highly organized, proactive, and comfortable working with large volumes of information and modern prospecting tools. The ideal candidate understands how to turn raw market data into structured, accurate, and actionable insights that directly support business growth.

Key Responsibilities

• Conduct B2B market and prospect research to identify target accounts and relevant decision-makers
• Build, maintain, and continuously improve high-quality lead databases for outbound campaigns
• Research prospects through LinkedIn, company websites, Apollo, Crunchbase, Clutch, directories, and other platforms
• Segment and categorize leads by industry, company size, geography, technology stack, service focus, job title, funding stage, and other ICP criteria
• Verify, clean, and enrich company and contact data to ensure high accuracy and relevance
• Support SDR and Business Development teams with well-structured and targeted lead lists
• Maintain CRM hygiene and ensure data consistency across internal systems
• Analyze lead quality and optimize research methodologies based on campaign performance
• Identify new buyer intent signals, market opportunities, and prospecting approaches
• Monitor competitors, industry trends, and emerging lead generation tools

• Collaborate closely with SDRs, Marketing, and Sales teams to improve outbound efficiency and targeting

   

Requirements

Must Have

• 0.5+ year of experience in data research, lead generation, prospecting, or similar roles
• Experience working with B2B lead databases and outbound research tools
• Strong proficiency with LinkedIn Sales Navigator, Apollo, Crunchbase, Clutch, and similar platforms
• Understanding of the IT outsourcing / outstaffing / software services market
• Experience working with CRM systems such as HubSpot, Pipedrive, Salesforce, or similar
• Strong attention to detail and ability to work with large volumes of data
• Analytical mindset and ability to assess lead quality and relevance
• Good organizational and time-management skills
• English level B1+ or higher

• Ability to work independently and deliver structured, high-quality results

   

Nice-to-Have

• Experience with SaaS lead database building and enrichment
• Experience with Clay, Instantly, Phantombuster, or other automation tools
• Understanding of ICP development and outbound sales processes
• Ability to improve research workflows, tooling, and data collection logic
• Experience working with European or US B2B markets

• Basic understanding of AI tools for research automation and data enrichment

   

What We Expect From You

• High level of ownership and responsibility
• Strong research and analytical thinking
• Consistency and attention to accuracy
• Ability to quickly learn new tools and workflows
• Proactive approach to finding new prospecting opportunities
• Structured communication and collaboration with the team

Softsich is a young and ambitious international product tech company developing scalable B2B digital platforms for global partners.

We are expanding our Retention team and are looking for a proactive German-speaking Account Manager who enjoys client communication, knows how to build long-term relationships, and is ready to drive users toward VIP status.

In this role, you’ll work with an active and loyal player base, focus on outbound communication, increase engagement, and directly impact retention and revenue.

Your key responsibilities will include:

– Making outbound calls to active and loyal users to maintain engagement and strengthen relationships.
– Presenting promotions, bonuses, and special offers tailored to client needs.
– Collecting and analyzing client feedback regarding product and service quality.
– Handling incoming requests via email and other communication channels.
– Providing consultations and support to clients, resolving issues and answering questions.
– Ensuring sufficient coverage of the active client base.
– Developing clients and converting active users into the VIP segment.
– Building long-term relationships and increasing client loyalty through a personalized approach.
– Handling objections and complex client cases effectively.
– Collaborating with internal teams to improve client experience.
– Maintaining accurate reporting and documenting interactions in CRM systems.

It’s a match if you have:

– Fluent German (C1 or higher) — this is a must.
– Strong communication skills and confidence in client interactions.
– Ability to listen carefully and deeply understand client needs.
– High level of empathy and a client-oriented mindset.
– Ability to handle objections and complex cases.
– Experience working with European markets is a plus.
– Ability to work in a dynamic environment and quickly adapt to changes.

Nice to have:

– Background in sales or client-facing roles.
– Experience in call centers or working with clients on weekends.

What we offer:

– Schedule: 5/2 from 12:00 to 21:00, with a future transition option to 3/4 from 12:00 to 22:00.
– Remote work or offices in Warsaw / Kyiv — you choose.
– Competitive compensation: fix + performance-based bonus.
– 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
– Clear career paths: Account Manager → Pre-VIP / VIP Manager or Account Manager → Team Lead.
– A supportive and friendly team with a strong knowledge-sharing culture.
– Coverage for professional learning and events.
– Team buildings, birthday greetings, and real human connection beyond work.
– Zero cooperation with the aggressor state and its affiliated businesses.

Ready to grow with us?

Send over your CV — we’d love to get to know you and discuss how you can grow at Softsich 🚀

Softsich is a young and ambitious international product tech company developing scalable B2B digital platforms for global partners.

We are expanding our Retention team and are looking for a proactive German-speaking Account Manager who enjoys client communication, knows how to build long-term relationships, and is ready to drive users toward VIP status.

In this role, you’ll work with an active and loyal player base, focus on outbound communication, increase engagement, and directly impact retention and revenue.

Your key responsibilities will include:

– Making outbound calls to active and loyal users to maintain engagement and strengthen relationships.
– Presenting promotions, bonuses, and special offers tailored to client needs.
– Collecting and analyzing client feedback regarding product and service quality.
– Handling incoming requests via email and other communication channels.
– Providing consultations and support to clients, resolving issues and answering questions.
– Ensuring sufficient coverage of the active client base.
– Developing clients and converting active users into the VIP segment.
– Building long-term relationships and increasing client loyalty through a personalized approach.
– Handling objections and complex client cases effectively.
– Collaborating with internal teams to improve client experience.
– Maintaining accurate reporting and documenting interactions in CRM systems.

It’s a match if you have:

– Fluent German (C1 or higher) — this is a must.
– Strong communication skills and confidence in client interactions.
– Ability to listen carefully and deeply understand client needs.
– High level of empathy and a client-oriented mindset.
– Ability to handle objections and complex cases.
– Experience working with European markets is a plus.
– Ability to work in a dynamic environment and quickly adapt to changes.

Nice to have:

– Background in sales or client-facing roles.
– Experience in call centers or working with clients on weekends.

What we offer:

– Schedule: 5/2 from 12:00 to 21:00, with a future transition option to 3/4 from 12:00 to 22:00.
– Remote work or offices in Warsaw / Kyiv — you choose.
– Competitive compensation: fix + performance-based bonus.
– 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
– Clear career paths: Account Manager → Pre-VIP / VIP Manager or Account Manager → Team Lead.
– A supportive and friendly team with a strong knowledge-sharing culture.
– Coverage for professional learning and events.
– Team buildings, birthday greetings, and real human connection beyond work.
– Zero cooperation with the aggressor state and its affiliated businesses.

Ready to grow with us?

Send over your CV — we’d love to get to know you and discuss how you can grow at Softsich 🚀

Softsich is a young and ambitious international product tech company developing scalable B2B digital platforms for global partners.

We are expanding our Retention team and are looking for a proactive German-speaking Account Manager who enjoys client communication, knows how to build long-term relationships, and is ready to drive users toward VIP status.

In this role, you’ll work with an active and loyal player base, focus on outbound communication, increase engagement, and directly impact retention and revenue.

Your key responsibilities will include:

– Making outbound calls to active and loyal users to maintain engagement and strengthen relationships.
– Presenting promotions, bonuses, and special offers tailored to client needs.
– Collecting and analyzing client feedback regarding product and service quality.
– Handling incoming requests via email and other communication channels.
– Providing consultations and support to clients, resolving issues and answering questions.
– Ensuring sufficient coverage of the active client base.
– Developing clients and converting active users into the VIP segment.
– Building long-term relationships and increasing client loyalty through a personalized approach.
– Handling objections and complex client cases effectively.
– Collaborating with internal teams to improve client experience.
– Maintaining accurate reporting and documenting interactions in CRM systems.

It’s a match if you have:

– Fluent German (C1 or higher) — this is a must.
– Strong communication skills and confidence in client interactions.
– Ability to listen carefully and deeply understand client needs.
– High level of empathy and a client-oriented mindset.
– Ability to handle objections and complex cases.
– Experience working with European markets is a plus.
– Ability to work in a dynamic environment and quickly adapt to changes.

Nice to have:

– Background in sales or client-facing roles.
– Experience in call centers or working with clients on weekends.

What we offer:

– Schedule: 5/2 from 12:00 to 21:00, with a future transition option to 3/4 from 12:00 to 22:00.
– Remote work or offices in Warsaw / Kyiv — you choose.
– Competitive compensation: fix + performance-based bonus.
– 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
– Clear career paths: Account Manager → Pre-VIP / VIP Manager or Account Manager → Team Lead.
– A supportive and friendly team with a strong knowledge-sharing culture.
– Coverage for professional learning and events.
– Team buildings, birthday greetings, and real human connection beyond work.
– Zero cooperation with the aggressor state and its affiliated businesses.

Ready to grow with us?

Send over your CV — we’d love to get to know you and discuss how you can grow at Softsich 🚀

About the Project

We are building a next-generation tokenization platform that bridges traditional enterprise systems with blockchain infrastructure. The platform enables secure asset tokenization, real-time data processing, smart contract execution, and seamless integrations with external financial and enterprise systems.

We're looking for a Strong Middle Engineer who enjoys solving complex integration challenges, building reliable data pipelines, and working with blockchain technologies in production.

Responsibilities

• Design and develop scalable data processing pipelines.
• Build integrations between enterprise systems, APIs, databases, and blockchain networks.
• Develop services responsible for asset tokenization workflows.
• Integrate and interact with smart contracts.
• Process and validate on-chain and off-chain data.
• Design event-driven architectures for transaction processing.
• Optimize data flows for performance, reliability, and scalability.
• Ensure data consistency across multiple systems.
• Collaborate with backend engineers, blockchain developers, DevOps, and solution architects.
• Participate in architecture discussions and technical decision-making.

Required Skills

Backend

• 4+ years of commercial software development experience.
• Strong Python experience.
• Experience with FastAPI or similar frameworks.
• REST API and GraphQL.
• Microservice architecture.
• Async programming.

Data Engineering

• SQL (PostgreSQL).
• NoSQL databases.
• ETL/ELT pipeline development.
• Kafka, RabbitMQ, or similar messaging systems.
• Data validation and transformation.
• Large-scale data processing.

Blockchain

• Experience integrating blockchain networks.
• Understanding of Ethereum ecosystem.
• Smart contract interaction (Web3).
• Token standards (ERC-20, ERC-721, ERC-1155).
• Wallet integrations.
• Transaction lifecycle understanding.

Cloud & Infrastructure

• Docker.
• Kubernetes (basic knowledge is sufficient).
• AWS or Azure.
• CI/CD.
• Git.

Nice to Have

• Solidity.
• Smart contract development.
• The Graph.
• Chainlink.
• Polygon.
• Hyperledger.
• Apache Airflow.
• dbt.
• Redis.
• Terraform.

Strong Middle Data Engineer / Blockchain Integration Engineer

About the Project

We are building a next-generation tokenization platform that bridges traditional enterprise systems with blockchain infrastructure. The platform enables secure asset tokenization, real-time data processing, smart contract execution, and seamless integrations with external financial and enterprise systems.

We're looking for a Strong Middle Engineer who enjoys solving complex integration challenges, building reliable data pipelines, and working with blockchain technologies in production.

Responsibilities

• Design and develop scalable data processing pipelines.
• Build integrations between enterprise systems, APIs, databases, and blockchain networks.
• Develop services responsible for asset tokenization workflows.
• Integrate and interact with smart contracts.
• Process and validate on-chain and off-chain data.
• Design event-driven architectures for transaction processing.
• Optimize data flows for performance, reliability, and scalability.
• Ensure data consistency across multiple systems.
• Collaborate with backend engineers, blockchain developers, DevOps, and solution architects.
• Participate in architecture discussions and technical decision-making.

Required Skills

Backend

• 4+ years of commercial software development experience.
• Strong Python experience.
• Experience with FastAPI or similar frameworks.
• REST API and GraphQL.
• Microservice architecture.
• Async programming.

Data Engineering

• SQL (PostgreSQL).
• NoSQL databases.
• ETL/ELT pipeline development.
• Kafka, RabbitMQ, or similar messaging systems.
• Data validation and transformation.
• Large-scale data processing.

Blockchain

• Experience integrating blockchain networks.
• Understanding of Ethereum ecosystem.
• Smart contract interaction (Web3).
• Token standards (ERC-20, ERC-721, ERC-1155).
• Wallet integrations.
• Transaction lifecycle understanding.

Cloud & Infrastructure

• Docker.
• Kubernetes (basic knowledge is sufficient).
• AWS or Azure.
• CI/CD.
• Git.

Nice to Have

• Solidity.
• Smart contract development.
• The Graph.
• Chainlink.
• Polygon.
• Hyperledger.
• Apache Airflow.
• dbt.
• Redis.
• Terraform.

What We're Looking For

• Strong analytical thinking.
• Experience working with distributed systems.
• Ability to understand complex business domains.
• Ownership mindset.
• Strong debugging skills.
• Good communication skills.
• Upper-Intermediate English or higher.

What You'll Work On

• Asset tokenization platform.
• Smart contract integrations.
• Financial transaction processing.
• Blockchain event indexing.
• Enterprise data integrations.
• API development.
• Data quality and validation.
• High-load backend services.
• Real-time processing pipelines.

We Offer

• Work on a cutting-edge blockchain and fintech product.
• Modern cloud-native architecture.
• Opportunity to influence technical decisions.
• International team.
• Flexible working environment.
• Long-term project with challenging engineering tasks.
• Strong analytical thinking.
• Experience working with distributed systems.
• Ability to understand complex business domains.
• Ownership mindset.
• Strong debugging skills.
• Good communication skills.
• Upper-Intermediate English or higher.

What You'll Work On

• Asset tokenization platform.
• Smart contract integrations.
• Financial transaction processing.
• Blockchain event indexing.
• Enterprise data integrations.
• API development.
• Data quality and validation.
• High-load backend services.
• Real-time processing pipelines.

We Offer

• Work on a cutting-edge blockchain product.
• Modern cloud-native architecture.
• Opportunity to influence technical decisions.
• International team.
• Flexible working environment.
• Long-term project with challenging engineering tasks.
  Project-based hourly rated job

Our team is looking for a detail-oriented Manual QA Engineer to help ensure the quality, stability, and security of our iGaming / FinTech platform used by players and partners worldwide.

In this role, you’ll work closely with developers, product managers, and designers to validate complex web-based solutions, uncover issues early, and ensure smooth releases. From testing user-facing features to validating backend APIs, you’ll play a key role in delivering reliable, high-performance experiences in a regulated, fast-moving domain.

This is a great opportunity to grow as a QA professional while working on a real, production-scale product with global impact.

Required Qualifications

• 3+ years of commercial experience in manual QA / software testing.
• Strong understanding of the end-to-end QA process and its role within SDLC.
• Clear understanding of how, where, and why test cases, checklists, and test scenarios are created, and ability to design test coverage independently.
• Solid knowledge of different testing types and hands-on experience applying them in real situations (Functional, Regression, Integration, End-to-End, Exploratory / research-based testing, Acceptance testing)
• Hands-on experience testing web applications in production environments.
  Strong practical experience with API testing using modern tools (Postman, Swagger or similar).
  Good understanding of client-server architecture, HTTP, WebSocket, and data flows.
  Experience working with modern QA tools (Test management systems, Bug tracking systems, Browser DevTools).
• Experience with test research, risk-based testing, and identifying edge cases.
• Basic to intermediate understanding of test automation principles and hands-on experience working alongside automated tests (running, analyzing results, reproducing failures, contributing to coverage).
• Strong analytical thinking, attention to detail, and an ownership mindset.
• Working proficiency in written and spoken English.

Preferred Qualifications & Bonus Points

• Experience in: Finance, iGaming, Bookmaker or FinTech, or other regulated / high-risk domains.
• Experience with automated and AI-driven / AI-assisted testing approaches, including the use of AI tools to improve test design, test coverage, execution efficiency, and defect detection.
• Hands-on experience with test automation tools or frameworks (e.g. Playwright, Cypress, Selenium) at a basic or intermediate level.
• Experience using Wireshark / Charles Proxy, or similar tools for traffic inspection and debugging.
• Understanding of high-load systems, real-time user flows, and data consistency risks.
• Experience working in Agile / Scrum teams with frequent releases and tight delivery cycles.
• Fluency in Ukrainian or Russian.

What You’ll Do

• Perform manual testing of new and existing features across the web platform in a production-scale environment.
• Analyze product and technical requirements to design effective, risk-based test coverage.
• Independently design, maintain, and evolve test cases, checklists, and test scenarios.
• Select and apply the most appropriate testing types based on feature complexity, risks, and business impact.
• Conduct exploratory and research-based testing to identify edge cases and non-obvious issues.
• Test backend APIs, integrations, and data flows to ensure system reliability and data integrity.
• Identify, document, track, and verify defects throughout the entire development lifecycle.
• Collaborate closely with developers, product managers, and designers to ensure high-quality and predictable releases.
• Participate in regression testing, release validation, and post-release verification.
• Contribute to the continuous improvement of QA processes, testing approaches, and quality standards.

We Offer

• Competitive compensation, aligned with candidate's skills and experience.
• Remote-first environment with flexible hours, with core collaboration in European time zones.
• Corporate equipment: MacBook Pro for candidates based in Ukraine.
• Established development practices, cutting-edge technology stack with complex tasks and global impact.
• Friendly, supportive team and a value-driven culture.
• Paid vacation and sick leave.