Jobs at Djinni

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.

HOW YOU WILL MAKE AN IMPACT

• VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
• Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
• Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
• Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
• Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
• Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in account management, customer relations, or sales (iGaming or betting industry experience is a plus).
• Strong communication skills, both written and verbal, with the ability to adapt across different channels.
• Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
• Target-driven with proven ability to implement upselling or cross-selling strategies.
• Fluency in English.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are looking for an experienced Quality Control (QC) Team Lead to manage and elevate the performance of our QC department. This role is crucial for ensuring the accuracy, fairness, and consistency of all evaluation and calibration processes across the Support organization.

The ideal candidate is a strong leader with excellent analytical skills, a deep understanding of quality assurance principles, and the ability to mentor and develop a high-performing team.

HOW YOU WILL MAKE AN IMPACT

1. Team Management & Development

• Lead the daily operations of the QC team, ensuring balanced workload distribution across QC Managers and Specialists.
• Support team members in reaching individual and departmental goals.
• Conduct regular 1:1 meetings, provide feedback, and perform performance evaluations.

2. Quality Assurance Coordination

• Oversee QC sample coverage across all Support teams.
• Ensure monthly KPIs are achieved (e.g., 10% coverage of total Support volume).
• Track the number of evaluated chats and maintain data accuracy in QC reports.

3. Calibration & Consistency

• Conduct regular calibration sessions to ensure alignment between team members.
• Review QC Managers’ scoring to maintain consistency and minimize evaluation deviations.

4. Training & Knowledge Base Development

• Plan and deliver training for QC Managers and Support Team Leads to improve QC and coaching skills.
• Collaborate with the L&D department to identify knowledge gaps, recurring issues, and training priorities.

5. Dispute Resolution Oversight

• Supervise and review evaluation-related disputes between agents and QC Managers.
• Ensure fair, transparent, and consistent resolution processes.
• Report dispute trends and accuracy insights to the Head of CS.

6. Reporting & Analytics

• Prepare weekly and monthly QC performance reports, including coverage, consistency, and key trends.
• Analyze recurring mistakes and recommend process improvements.

7. Process & Documentation Management

• Create and update QC guidelines, evaluation rubrics, calibration standards, and internal documentation.
• Work closely with the Head of CS and Supervisors on workflow and process optimization.

8. Tool Integration & Automation

• Research, test, and implement AI-driven and automation tools to boost QC speed, accuracy, and efficiency.
• Ensure smooth tool adoption and provide training for the QC team.
• Monitor tool performance and gather feedback for continuous improvement.

9. Cross-Department Collaboration

• Serve as the primary communication link between QC, Support Team Leads, and L&D.
• Share QC insights to support coaching quality, process enhancement, and agent development.

10. Onboarding Support (Optional)

• Assist in onboarding new QC team members and ensure they fully understand QC standards and workflows.

11. Performance Review & KPI Tracking

• Monitor individual and team QC KPIs (coverage, consistency, training completion, calibration).
• Present results to management on a quarterly basis and propose improvement plans.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 2+ years of experience in Quality Control, Customer Support QA, or a similar role.
• Proven leadership experience (Team Lead, Senior QC, or similar).
• Strong analytical skills and attention to detail.
• Excellent communication and feedback-giving abilities.
• Experience with QA tools, scorecards, calibration processes, and reporting.
• Ability to manage multiple priorities in a fast-paced environment.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We’re looking for a strong  Middle SEO Specialist who can launch review websites in the iGaming niche. We need someone who doesn’t wait for step-by-step instructions, but can plan and manage the project end-to-end — from site structure and keyword research to content planning and link building. Mandatory requirement: proven experience launching review websites from scratch (iGaming / betting / casino / finance / similar) targeting Tier 1/2 GEOs.

HOW YOU WILL MAKE AN IMPACT:

• End-to-end creation of review websites: niche research, competitor analysis, SEO strategy.
• Keyword research and clustering, building site structure and semantic architecture.
• Creating detailed content briefs.
• Managing content production: quality control, SEO optimization, and matching search intent.
• On-page/Technical SEO
• Planning and managing link building (internal/external strategies, outreach).
• Working with Google Search Console / GA4 / Ahrefs / Semrush / Screaming Frog.
• Performance analysis and improving key metrics: traffic, rankings, conversions.
• Testing and implementing SEO hypotheses: structure, content, SERP features, EEAT.
• Contributing to scaling a network of sites (if the project succeeds).

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

• 2+ years of hands-on SEO experience.
• Proven experience launching review sites from scratch where you were a key contributor.
• Experience working with Tier 1/2 GEOs.
• Strong knowledge of both On-page and Technical SEO.
• Ability to build strategy and deliver results independently (without micromanagement).
• Hands-on experience with Ahrefs/Semrush, Screaming Frog, GSC, and GA4.
• Solid understanding of EEAT principles, branded search, and trust signals.

HOW WE WILL KEEP YOU SMILING:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for an experienced and driven VIP Team Lead to manage and grow a high-performing team focused on player retention and revenue generation in the iGaming industry. The ideal candidate has a strong background in managing  VIP teams, understands player lifecycle metrics, and excels in performance monitoring, coaching, and cross-functional collaboration. You will lead the day-to-day operations, ensure excellent service for high-value players, and drive team alignment with overall business goals

HOW YOU WILL MAKE AN IMPACT

• Lead and manage a team of VIP Managers, ensuring daily operations, shift coverage, and workload distribution.
• Monitor and analyze key KPIs: retention, ARPPU, redeposit rate, second deposit conversion, and individual performance.
• Ensure high-quality service and proactive communication with VIP and high-value customers.
• Handle escalated cases and complex communication scenarios.
• Align team efforts with ongoing retention and revenue objectives.
• Collaborate with Product, CRM, Support, PRM, and Analytics teams to ensure full data visibility and optimized player lifecycle management.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 2+ years of experience managing  VIP account teams in iGaming (mandatory).
• Deep understanding of player lifecycle metrics and operational KPIs.
• Strong communication, leadership, and organizational skills.
• English level: B2+.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a detail-oriented and highly responsible VIP Quality Control Manager to ensure exceptional service quality for our VIP Support Team. Your mission is to maintain the highest standards of communication, accuracy, and consistency, ensuring that every VIP player receives a world-class support experience.

The ideal candidate has a strong analytical mindset, excellent communication skills, deep understanding of quality assurance principles, and the ability to provide constructive, clear, and actionable feedback.

HOW YOU WILL MAKE AN IMPACT

1. Quality Evaluation

• Review and evaluate VIP Support interactions across all channels (chat, email, calls).
• Ensure accuracy, professionalism, and empathy in communication with high-value players.
• Score interactions based on internal QC standards and quality rubrics.

2. Feedback & Coaching

• Prepare detailed feedback for VIP Support Agents to help them improve communication, accuracy, and efficiency.
• Conduct brief coaching sessions when needed, focusing on service quality and best practices.

3. VIP Standards Control

• Ensure that all VIP communication meets the highest company standards and supports strong player relationships.
• Identify deviations and propose corrective actions to preserve the premium level of service.

4. Insights & Process Improvements

• Analyze recurring issues and service gaps within VIP Support.
• Propose improvements to scripts, workflows, guidelines, and processes that elevate service quality.

5. Dispute Handling

• Review disputes between agents and QC team members.
• Ensure fair, unbiased, and well-documented resolutions.

6. Reporting & Analytics

• Prepare weekly and monthly quality reports with insights and recommendations.
• Track accuracy trends, recurring mistakes, communication patterns, and success points.

7. Collaboration

• Work closely with the VIP Team Leads, QC Team Leads, and L&D to align on standards and share insights.
• Support improvements in coaching frameworks and training programs.
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1.5+ years of experience in Quality Control, Customer Support QA, VIP support, or a related role.
• Strong understanding of VIP player expectations, communication style, and service standards.
• Excellent analytical skills and attention to detail.
• Strong written communication and feedback-giving skills.
• Experience with QA tools, scorecards, and reporting dashboards.
• Ability to stay objective and make fair, data-driven decisions.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

At Brainway, we operate as a premier R&D-as-a-service and software startup partner, helping companies scale their technical capabilities with top-tier engineering talent. We are currently searching for a Senior Go Developer to join an innovative, US/Israel-based fintech company as a dedicated outsource developer.

In this role, you will be deeply integrated into the fintech partner's engineering team, taking ownership of complex backend challenges. You will bypass typical bureaucratic layers and report directly to the Technical Manager on the client side, ensuring agile decision-making and clear technical alignment. If you are a self-driven engineer who thrives in taking extreme ownership of scalable backend architectures in a fully remote environment, this is the role for you.

What You Will Do

• Design, develop, and maintain high-performance, scalable, and reliable backend services using Go.
• Work closely with the client's technical leadership and distributed team to align system architecture with business objectives.
• Take full ownership of the software development lifecycle for your services, from technical design and coding to deployment and monitoring.
• Identify and resolve performance bottlenecks, ensuring systems are highly optimized for scale.
• Promote engineering best practices, conduct rigorous code reviews, and help shape the technical culture of the remote team.

What We Are Looking For

• Core Go Expertise: 5+ years of software engineering experience, with a heavy, recent focus on building production-grade backend systems in Go. Deep understanding of Go's concurrency model (goroutines, channels), memory management, and standard library.
• Microservices & API Design: Proven experience designing and implementing microservices. Strong hands-on experience with gRPC and Protocol Buffers (Protobuf), as well as RESTful API development using modern Go routers/frameworks (e.g., Gin, Chi, or Echo).
• Data & Event-Driven Systems: Deep experience with NoSQL databases, specifically MongoDB (using the official mongo-go-driver and handling BSON data), and caching/in-memory data stores like Redis. Proven track record working with message brokers and event streaming platforms like Apache Kafka or RabbitMQ.
• AI-Assisted Development: Practical knowledge and experience integrating AI coding tools (such as Claude Code, GitHub Copilot, or similar agentic solutions) into your daily workflow. You must be able to clearly present and explain the methodologies, workflows, and specific techniques you use to accelerate development and improve code quality.
• Infrastructure & Cloud: Solid familiarity with containerization (Docker), orchestration (Kubernetes), cloud infrastructure (preferably AWS or GCP), and advanced CI/CD pipelines.
• System Design: Deep experience writing maintainable, testable code, combined with a practical understanding of domain-driven design and building highly available, fault-tolerant distributed systems.
• Remote Autonomy & Communication: Excellent English communication skills with the ability to work independently in a remote outsourced model while maintaining tight synchronization with the US/Israel leadership team.

Collaborator is a PR distribution marketplace created to help SEO specialists and marketers distribute content on websites and social media.

We are looking for a remote, full-time Onboarding & Sales Manager to join our team and run product demos, onboard new clients, and support their success on the platform.

 Key responsibilities:

• Conduct product demos for potential clients in US time zones (EST/PST), clearly explaining platform features and value based on client needs;
• Onboard new clients: guide them from signup to a confident and effective start on the platform;
• Help clients build and refine their SEO/linkbuilding strategy using Сollaborator.pro, aligned with their business goals;
• Provide hands-on support during the first stages of client activity and answer strategic and product-related questions;
• Collect client feedback and share insights with the product and internal teams to improve the user experience.

What we’re looking for:

• Previous experience in SEO and link building (guest posts, backlinks, PR placements, outreach, etc.);
• Experience in sales, onboarding, customer success, or account management;
• Strong English communication skills (spoken and written), with confidence presenting to clients;
• Ability to work with clients in American time zones;
• Strategic mindset and the ability to recommend optimal approaches for using the platform.

Benefits of working with us:

• Freedom in making decisions that will help to achieve the KPI of the project — we are for proactivity and are always open to new ideas.
• The opportunity to improve your professional skills in working with a growing IT platform.
• Vacation 22 working days per year and paid sick leave.

Other perks:

A welcoming team, ever-ready to lend a hand.

About the Role

We’re seeking a  Business Analyst/Product Manager to ensure flawless delivery of features to our customers. You’ll work hands-on with development teams to execute the product roadmap defined by our CPO, maintain high quality standards, track team performance metrics, and ensure releases happen on schedule without delays.

This is an execution-focused role. You’ll translate business requirements into technical specifications, manage the delivery process, minimize bugs and incidents, and ensure our customers receive high-quality features on time.

Role Type: Business Analyst (Execution & Delivery focused)

Time Allocation:

Feature Delivery (50% of your time) 

• Manage product backlog for development teams, ensuring 2+ sprints are always groomed 
• Write detailed user stories with clear acceptance criteria and edge cases 
• Conduct bi-weekly sprint planning and weekly backlog refinement sessions 
• Ensure 95%+ of releases ship on scheduled dates - no delays, no excuses 

• Remove blockers proactively to keep teams on track 

   

Technical Documentation (20%) 

• Prepare Business Requirements Documents (BRD) outlining business objectives and scope 
• Write comprehensive Product Requirements Documents (PRD) including:  
• Functional specifications and user flows 
• API specs, data models, integration requirements 
• Technical constraints and performance considerations 
• Acceptance criteria and test scenarios 

• Maintain clear documentation in Confluence for engineering and stakeholders 

   

Quality & Incident Management (15%) 

• Drive bug reduction initiatives - target <3% bug escape rate 
• Manage P0/P1 incidents: triage within 30 minutes, resolve within 4 hours 
• Document post-mortems with root cause analysis and preventive actions 
• Track quality metrics: bug rates, regression issues, technical debt 

• Collaborate with QA on test coverage and automation priorities 

   

Metrics & Reporting (15%) 

• Track team performance: velocity, cycle time, lead time, commitment accuracy 
• Build dashboards in Jira showing real-time delivery health 
• Present quarterly metrics to CPO showing delivery trends and quality improvements 
• Coordinate with stakeholders: Customer Success (weekly), Sales (bi-weekly), Support (weekly) 

Report To: Chief Product Officer (CPO)
Location: Remote (Europe/US time zones preferred for team overlap)

Must-Have Qualifications

• Experience 3-5+ years as Business Analyst  or Product Manager in B2B SaaS, cloud software, or CRM solutions
• Proven track record of on-time delivery: Be ready to share specific metrics (e.g., “Achieved 95% on-time release rate over 12 months”)
• BRD/PRD writing experience: At least 2 years writing technical specifications for engineering teams
• Agile/Scrum mastery: 3+ years managing backlogs, writing user stories, leading sprint ceremonies
• Quality focus: Experience reducing bug rates and managing incident response

• Technical proficiency: Understanding of APIs, cloud platforms, CRM integrations, data models

   

Skills

• Execution Excellence: Ability to drive features to completion on schedule, removing blockers proactively
• Technical Documentation: Strong writing skills for BRD/PRD with clarity and detail
• Analytical: Can track and present team performance metrics (velocity, cycle time, bug rates)
• Quality Mindset: Obsessed with reducing bugs, improving processes, preventing incidents
• Communication: Fluent English (C1/C2), able to explain requirements to technical and non-technical audiences
• Prioritization: Can make quick trade-off decisions to keep releases on track

• Incident Management: Experience triaging and coordinating response to production issues

   

Tools Proficiency

• Jira/Linear: Advanced backlog management, sprint planning, reporting
• Confluence: Documentation, BRD/PRD templates, knowledge management
• Analytics: Mixpanel, Amplitude, Google Analytics for feature tracking

• Design: Figma collaboration for UI/UX specifications

   

   

Mindset

• Delivery-focused: Obsessed with hitting release dates and shipping quality features
• Detail-oriented: Catches edge cases, writes comprehensive acceptance criteria
• Proactive problem-solver: Removes blockers before they impact timelines
• Quality-driven: Won’t ship until it’s right, balances speed with quality
• Team player: Supports engineering, collaborates with cross-functional teams
• Customer-centric: Understands impact of delays and bugs on customer experience

🌟 Nice-to-Have (Bonus Qualifications)

Experience

• 3-5+ years product ownership experience (for Senior-level consideration)
• Previous experience in CRM industry (Salesforce, HubSpot, Pipedrive ecosystem)
• Background as Business Analyst, Solutions Engineer, or QA Lead (strong documentation skills)
• Experience with DevOps practices (CI/CD, release automation, monitoring)
• Incident management training (ITIL, SRE practices)

• Experience managing API products or developer-facing features

   

Skills & Knowledge

• SQL proficiency: Can write queries to analyze feature usage and performance
• Scripting/automation: Python, JavaScript for data analysis or tooling
• Advanced Jira: Custom workflows, automation rules, dashboard creation
• API documentation: Swagger/OpenAPI specification writing

• Performance testing: Understanding of load testing and scalability considerations

   

Why Join Proxima CRM?

Execution Impact: Your work directly affects customers. Every feature you deliver improves their workflow and business outcomes.

Quality Culture: We value doing it right over doing it fast (but we do both). You’ll have support to maintain high standards.

Modern Processes: We use best practices in Agile, documentation, and incident management. You’ll work with experienced teams.

Growth: Early product ownership hires have opportunities to take on more scope, mentor others, and grow into leadership roles.

Flexibility: True remote-first. Work from anywhere with flexible hours and async-first culture.

Proxima CRM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Broken Build is a remote-first product company looking for a Business Development Representative who can turn warm signals into real conversations with the people who actually decide on software purchases inside large organisations.
 

This is not a script-and-dial role. You will work inbound signals, map who is who inside an account, and open conversations that are specific enough to earn a reply. If you enjoy the detective work of outbound as much as the talking, read on.
 

What you will do day-to-day
 

• Triage inbound signals. Watch our support queue, demo-call requests, security and compliance enquiries, and billing and admin contacts. Classify each signal by who sent it, how large the account is, and what kind of opportunity it represents (a trial that could convert, an existing customer who could expand, a lapsed customer worth re-activating).
• Map the buying centre. For each account in scope, identify the admin, the team manager, the agile coach, and the executive. Build that picture in our CRM using LinkedIn Sales Navigator, Apollo, and the public web, and tie each name back to what we already know about the account.
• Open the conversation. Write the personalised LinkedIn message or email that references the real signal (the ticket they filed, the request they made, the community thread they posted in), and route the conversation to a demo when it is warranted.
• Run discovery on calls. Listen for how each kind of stakeholder describes their problem in their own words (a manager asks "when will it be done", a coach talks about flow and predictability, an admin names a specific configuration), and bring those verbatim insights back to the Product team.
• Build and own pipeline. Keep a clean, prioritised pipeline of qualified opportunities, and hand each one to an Account Executive, Solutions Engineer, or our CEO with a tight, well-documented brief. You quarterback the early game.
• Keep the record honest. Every interaction is logged. Every contact has a role and context attached, so the next touch never repeats the last one.

Must-Have Requirements
 

• Advanced/fluent English (C1, C1+): you write a crisp four-sentence email and run a discovery call without friction.
• 3 to 7 years in B2B SaaS outbound as an SDR, BDR, or AE, with a real mix of inbound and outbound motion.
• Research craft. You can profile an account and its people from LinkedIn, public org charts, community profiles, and a company's own content before you ever reach out.
• Strong writing. A one-paragraph LinkedIn message and a one-screen account brief, with no corporate filler.
• CRM discipline. You treat the CRM as the source of truth, not an afterthought.

Skills That Make You Stand Out
 

• Atlassian-ecosystem fluency. Hands-on familiarity with Jira and Confluence, the Atlassian Marketplace, Cloud vs Data Center, or the Solution Partner world. If you do not have it yet, genuine curiosity to ramp fast counts for a lot.
• Agile vocabulary. Comfort with Scrum, Kanban, or scaled-agile language (SAFe, LeSS, Nexus) and the day-to-day pains of the people who work in it.
• Outbound tooling. Any of LinkedIn Sales Navigator, Apollo, HubSpot, Reply.io, Snov.io, Expandi.
• AI-assisted prospecting. You already use an LLM for research, ICP scoring, and first drafts, and you know the final message that reaches a buyer has to sound like a person, not a model.
• A public footprint: an active Atlassian Community profile, a meetup talk, prior consulting in the ecosystem, or any writing under your own name.

Preferred Career Backgrounds
 

• SDR / BDR in B2B SaaS ready to step up into a more strategic, account-mapping motion: our ideal profile.
• Account Executive who still enjoys the top of the funnel and wants to own qualification end to end.
• Pre-Sales / Solutions Engineer at a SaaS company that has moved from self-serve to enterprise selling.
• Customer Success / Support Manager → outbound: someone who has already turned support conversations into expansion and wants a commercial role.

Benefits
 

• Remote-first work in a self-funded product company with no bureaucracy and real ownership.
• Be part of a team whose apps are used by globally recognised enterprises across 60+ countries.
• Work directly with the people who buy enterprise software, and with our Product team and CEO.
• A performance bonus on closed deals: after your trial period, the deals you help close earn you a bonus, so strong results translate directly into your reward.

Interview Stages
 

1. Online Interview #1 (45 to 60 mins): a conversation with our CEO about how you work an account, with a short live mapping exercise.
2. Small Home Task: pick a real (anonymised) inbound signal we provide, research the account, and draft the first outreach message plus a one-screen account brief.
3. Online Interview #2 (30 to 45 mins): walk through your home task and discuss how you would ramp in our ecosystem.

About Broken Build
 

Broken Build is a remote-first Ukrainian product company that builds B2B products sold in 60+ countries. Our products are apps for Atlassian Jira and Confluence, sold on the Atlassian Marketplace. We are a small company, so expect a fast pace, no bureaucracy, and a lot of freedom and responsibility in decision-making.
 

We have created 10+ applications for Jira and Confluence over the last six years. Our products are used by 1,500+ companies worldwide, including globally recognised names across technology, aerospace, automotive, and entertainment. Our primary audience is agile delivery organisations and the managers inside them: Scrum Masters, Agile Project and Delivery Managers, Program Managers, and SAFe RTEs.

What you will do

• Explore data and suggest ideas for product improvement
• Create and optimize SQL queries, working with large data sets to make us faster
• Build and maintain dashboards in Tableau
• Help ML engineers understand and validate their models
• Design and analyze A/B tests

What we are looking for

Data & tools

• Strong SQL skills
• Python for data processing and charts (pandas, matplotlib, etc.)

Analytics & experimentation

• Good knowledge of statistics and probability
• Understanding of hypothesis testing

BI & visualization

• Experience with Tableau, Power BI, or any other BI tool
• Ability to turn complex data into clear, structured findings

Nice to have

• Experience designing and analyzing A/B tests
• Experience in iGaming
• Experience with AWS

Interview process

1. Intro call — 30 min
2. Technical interview (could include live coding) — 1 hour
3. Call with CEO — 45 min

Benefits

• 21 paid days of vacation per year
• Medical insurance
• $600 / year education budget
• English courses paid

Whidegroup is seeking for the extremely result-oriented person in Zaporizhzhia to support our growth and provide clients with best experience when delivering our services.

Whidegroup is Ukrainian digital agency dealing with web development, project management, e-commerce business consulting etc. Located in Zaporizhzhia, we are a close-knit team, known for unrivaled services for reputable & demanding clients.

Requirements:

- Strong logic;
- English proficiency — intermediate, or higher (written, verbal would be a plus);
- German proficiency (would be a plus).
- Understanding of Software Development Life Cycle (SDLC);
- Excellent networking and communication skills;
- Result-orientation & high level of self-organization;
- Confidence, self-motivation, flexibility;
- Ability to plan your own work and work independently;
- Requirement intake and analysis skills.

Tasks:

- Communication with the clients, receiving feedback and tasks from them;
- Taking responsibility for the result rather than process;
- Understanding clients business and helping to transform business tasks into technical requirements;
- Weekly and Daily reports on the work performed;

We offer:

- Compensation and terms depend on experience;
- Interesting job with challenging tasks stimulating permanent professional growth;
- Paid vacation & national holidays;
- Comfortable workplace with modern equipment;
- Spacious office in the central avenue;
- Unlimited Italian coffee & genuine Chinese tea;
- Warm atmosphere & best colleagues to play X-box together or to have a great time at the corporate events.

On behalf of our Client from the UK, Mobilunity is looking for a Full Stack Developer (Node.js / Vue.js).

Our Client is a fast-growing SaaS company operating in the telecom and subscription billing space. Their platform supports billing operations for telecom providers and service companies, focusing on reliability, scalability, and continuous product growth.

They are looking for a Full Stack Developer with strong hands-on experience across both backend and frontend. You will work on building new features, improving existing functionality, and supporting integrations across a modern, cloud-oriented platform.

This is a hands-on role with significant ownership across the full stack — from UI and APIs to event-driven services and data.
 

Responsibilities:
Full Stack Development

• Design, build, and maintain platform components using Node.js, TypeScript, and Vue.js (Nuxt)
• Deliver features end-to-end, from design to production
• Work across backend services, APIs, and frontend interfaces
• Troubleshoot and resolve complex production issues
• Deliver clean, reliable, and maintainable solutions

Architecture & System Design

• Apply API-first and cloud-first principles
• Build and maintain RESTful APIs and event-driven systems (queues, workers, webhooks)
• Contribute to system evolution from legacy solutions to cloud-native architecture
• Balance performance, cost, and scalability in technical decisions

Code Quality & Engineering Practices

• Follow best practices and coding standards
• Contribute to unit and integration testing
• Participate in code reviews and CI/CD processes
• Ensure long-term maintainability of the codebase

DevOps & Collaboration

• Work with Docker-based and Linux environments
• Collaborate with DevOps on CI/CD pipelines (GitHub Actions or similar)
• Support cloud infrastructure (AWS services such as ECS, Lambda, SQS, RDS)
• Improve development workflows across environments
   

Requirements:

• 4–7 years of commercial full stack development experience
• Strong experience with Node.js and TypeScript
• Solid frontend experience with Vue.js / Nuxt (or similar frameworks)
• Experience with REST APIs and event-driven architectures
• Experience with Git workflows, pull requests, and CI/CD
• Familiarity with Docker and Linux environments
• Experience with relational databases (MySQL or similar)
• Ability to work independently and manage priorities
• Good spoken and written English
   

Nice to have :

• Experience with AWS (ECS, Lambda, SQS, RDS/Aurora)
• Experience with legacy technologies such as PHP or Perl
• Experience with Oracle databases
• Python knowledge
• Experience with SaaS platforms or multi-tenant systems
• Familiarity with testing frameworks (Jest, Vitest, etc.)
   

In return we offer:

• The friendliest community of like-minded IT-people
• Open knowledge-sharing environment – exclusive access to a rich pool of colleagues willing to share their endless insights into the broadest variety of modern technologies
• Mobilunity Medical Insurance program designed to attend our teams’ needs
• Paid vacations and sick leaves, including 5 paid days per year that don’t require a sick note
• Perfect office location in the city-center (900m from Lukyanivska metro station with a green and spacious neighborhood) or remote mode engagement: you can choose a convenient one for you, with a possibility to fit together both
• No open-spaces setup – separate rooms for every team’s comfort and multiple lounge and gaming zones
• English classes in 1-to-1 & group modes with elements of gamification
• Neverending fun: sports events, tournaments, music band, multiple affinity groups
   

Come on board, and let’s grow together!

We’re currently supporting our US-based client as they expand their e-commerce project, and we’re looking for Customer Support Agents who speak Italian and English fluently, enjoy helping people, and are excited to grow with a supportive team.
 

What you'll be doing:
- Helping customers with their questions and concerns across multiple channels (chat, email, phone calls, etc.)
- Staying in touch with the team during your shift to solve issues faster together
- Making sure each customer gets clear, friendly, and helpful responses

What we’re looking for:
- Prior experience in support? Great!
No experience? Also great — we love people who are eager to learn!
- You’re okay with our schedule: Mn-Fr 9 a.m. - 6 p.m. US Central Time
- You're calm under pressure and genuinely care about helping people
- You’re comfortable communicating in Italian and English, both written and spoken — at least B2 level

What you’ll get:
- 100% remote work — wherever you feel most productive
- Full onboarding & training — we won’t leave you guessing
- Supportive startup vibe — small team, no bureaucracy
- Room to grow and become a pro in customer support
 

If you're someone who enjoys solving problems and making someone’s day a little easier — we’d love to hear from you! 🚀

Job description

About DualEntry

Founded in 2024, DualEntry is one of the world’s fastest-growing AI startups.

At DualEntry, the future of finance is being written today. ERP is one of the largest fintech markets in the world ($220,000,000,000+). Yet, tens of thousands of companies are still using on-premise systems, and the industry has not seen new entrants in more than 30 years.

Our AI-native ERP lets accounting teams achieve more in less time. $5M-ARR businesses to NYSE-listed companies trust DualEntry to automate away manual data entry work with AI. We’re finally making the one-person finance team a reality and putting the pain of legacy ERPs from the 1990’s in the past.

We operate with urgency and ownership. We move fast.

Why This Role Matters Now

Since starting 18 months ago, we’ve raised $100,000,0000+ from world-class investors such as Lightspeed Venture Partners, Khosla Ventures, Contrary Ventures and Google Ventures, as well as more than 20 angel investors who’ve built, scaled, and exited some of the most impactful companies of the last decade.

We got there by moving incredibly fast and hiring an exceptionally sharp, hard-working and deeply committed team from leading tech and accounting companies — Ramp, Meta, Microsoft, Lyft, PwC, Deloitte, J.P. Morgan, Bloomberg, Sage, Xero and Intuit. And some of us don't have a fancy logo on our resume and are here for a shot to prove ourselves.

We’re a small team, growing fast with huge momentum - join early.

This is an intense, hands-on role with full ownership. We expect you to push for excellence and raise the bar.

📍 Location: Remote - this role is available across all countries with 4hr+ overlap for the US ET timezone (NYC HQ)

Where you'll create impact

• You’ll own end-to-end execution for backend systems and infrastructure
• You’ll build APIs, services, and real-time systems handling complex accounting logic
• You’ll collaborate with founders, product, and frontend engineering to turn complex workflows into secure, performant systems
• You’ll design, implement, and ship production-ready features at high speed
• You’ll manage data migrations, scaling challenges, external integrations, and end-to-end reliability
• You’ll drive measurable outcomes that accelerate DualEntry’s product velocity and stability

What sets you up for success

• Hardcore work ethic and high agency
• 8+ years of experience in backend engineering
• Proven track record in high-growth, high-ownership environments
• Strong skills in PostgreSQL, SQL, ORMs, migrations, and schema design
• Experience with AWS or comparable cloud infrastructure
• Strong API design and testing experience
• Understanding of CI/CD, deployment, and production readiness
• Bonus: expertise in Python and modern frameworks (FastAPI, Flask, or Django)
• Ability to manage complex systems with evolving requirements
• Fluent English (C1+) with clear communication

How You Operate

• Pragmatic: you like to move forward and make decisions based in reality (not theory). We don't debate if Cassandra has the most theoretical scalability -- we use Postgres until it breaks
• Hard working: 'You can work long, hard, or smart, but [here] you can't choose two out of three" - Jeff Bezos. We wrote this job post during the weekend
• Curious: you love to learn, are highly curious about new frameworks and solutions to engineering problems
• Fast-moving: you deploy daily, iterate quickly, and never wait for permission

Why you’ll thrive here

• Significant equity ownership in one of the top AI companies in the world
• You’re joining early and will grow with DualEntry
• Your feedback shapes the product directly
• High-speed culture
• High-trust environment with high expectations
• Ambitious mission - ERP is one of the largest B2B software markets in the world ($220bn per year), this is a once in a lifetime opportunity to build the next generation ERP in an industry that has not seen new entrants in 30+ years

Benefits & Perks

• Base Salary: $150,000 - $250,000 USD
• Equity: $50,000 - $80,000 USD
• Contract type: B2B
• Remote-first team - the fastest team you will have ever worked with
• Time Off: 15 PTO days + 12 public holidays
• Visa sponsorship option for relocation to NYC within 2+ years
• Early-stage role with high autonomy and real long-term upside
• Enjoy a learning & development budget for courses, certifications, and language learning to keep growing your skills.
• Work where you feel most productive at co-working spaces or from your home office with support for setup, internet, and phone.
• Plus, wellness perks and more to make your workday even better!

We hire the best, expect the best, and give you the masterclass of your career - an archaic and huge industry like ERP only goes through a restructure like this once in a lifetime. It’s hard, it’s intense, and it’s the most rewarding work you’ll ever do.

If you’re hungry, driven, and ready to build something massive, climb aboard!

At DualEntry, we believe great products come from diverse teams. We’re an equal opportunity employer, and we’re committed to a culture where everyone feels included, supported, and able to do their best work.

We’re building an AI-driven payments ecosystem and launching our YouTube channel from scratch.
We’re looking for a YouTube Host who will become the voice of our content - leading conversations with clients and industry experts in the payments space.

This is a pure media role focused on content, interviews, and on-camera presence.

What you’ll do

• Launch and develop our YouTube channel from the ground up
• Build relationships with key industry players and secure high-quality interviews
• Host and co-host podcast episodes with a strong on-camera presence
• Lead engaging discussions on crypto, fintech, and the digital economy
• Explore industry trends, use cases, and challenges through clear, insightful conversations
• Ask thoughtful, well-researched questions and keep discussions engaging and easy to follow
• Lead webinar-style sessions around payments and fintech topics
• Create high-quality video content (long-form interviews + clips)
• Represent the company and its podcast channel on camera in a professional and authentic way

• Collaborate with the team on content direction and positioning

   

What we’re looking for

• A strong on-camera personality with a natural, engaging presence
• Strong understanding of social media culture and content formats
• Creative, quick-thinking, and adaptable in fast-moving environments
• Excellent spoken English (near-native or native)
• Experience launching or running a YouTube channel
• Experience hosting interviews, podcasts, webinars, or video content
• Ability to engage senior professionals (C-level, founders, experts) in meaningful conversations
• Solid understanding of fintech/payments (or ability to get up to speed quickly)

• Confident, energetic, and natural communication style

   

Nice to have

• Background in fintech, payments, or crypto
• Personal brand or existing audience

• Experience with live or recorded formats

   

What we offer

• Fully remote, flexible schedule
• No micromanagement - focus on results
• Opportunity to build a media direction from scratch

• Direct impact on how the company is represented publicly

   

If you enjoy talking to people, asking the right questions, and influencing how fintech is seen and understood - let’s talk.