Jobs at Djinni

DeltaFunc is an innovative fintech company building advanced solutions for the financial industry.
We are looking for a BizDev (Providers Manager) who will build, scale, and maintain a stable system of payment providers that supports product growth without disruptions, unnecessary risks, or loss of control.

Responsibilities

• Maintain a clear and up-to-date provider database with statuses, terms, risk profiles, and economic models
• Ensure a stable and scalable cascade of payment providers that supports business growth with minimal disruptions
• Analyze markets, geographies, competitors, and payment schemes
• Research and shortlist payment providers based on business needs
• Plan integrations with estimated costs, volume forecasts, and profitability expectations
• Communicate with providers, negotiate terms, and coordinate compliance onboarding
• Monitor and manage operational, technical, financial, and regulatory risks
• Handle daily operational interaction with providers: resolve issues (limits, delays, outages), update tariffs and documentation, and maintain reporting

Requirements

• Experience in payments / fintech / processing / PSP
• Understanding of payment flows, fees, and transaction economics
• Basic experience with API integrations
• Skills in risk analysis and understanding of regulatory constraints
• Ability to work with contracts and compliance
• English - B2/C1

We Offer

• Opportunity to work in an innovative fintech company
• Flexible work format
• Competitive compensation: base salary + performance bonus
• Work with international partners and payment providers
• Opportunity to influence the payment infrastructure and provider strategy
• Dynamic team and fast decision-making environment

Join the Data Engineering team to contribute to the ongoing maintenance and improvement of an internal LLM-powered assistant that uses hosted LLM APIs and internal knowledge sources, with a focus on reliability, retrieval quality, and operational excellence.

• Responsibilities:

  • Maintain and enhance ingestion/enrichment pipelines for internal content (parsing/extraction, normalization, metadata enrichment, deduplication, and quality monitoring)
  • Improve indexing and retrieval performance and quality (chunking/segmentation refinements, embedding/index update workflows, metadata filtering, caching) and support hybrid retrieval capabilities (vector + keyword/BM25 + metadata)
  • Implement and maintain access-aware retrieval by propagating/enforcing document permissions through indexing and query-time filters, including audit logs and validation tests
  • Improve source attribution so responses reliably point to the correct documents and sections in a consistent format.
  • Extend and harden tool/workflow execution and automations (scheduled/trigger-based), including retries, timeouts, idempotency, concurrency controls, and run history
  • Develop and maintain evaluation and regression testing (golden sets, automated scoring) and support structured comparisons across LLM providers/models as required
  • Operate the platform in production: observability (logs/metrics/tracing), alerting, incident support, performance tuning, and cost controls, plus runbooks and handover documentation

• Mandatory Skills Description:

  8+ years of hands-on experience in Data Science and 5+ years in Machine Learning, with a proven track record, demonstrated through a robust portfolio of projects.
  Strong programming skills in languages such as Python and familiarity building ETL pipelines.
  Expertise in SQL and experience with both relational (preferably Postgres) and NoSQL databases (Open Search or Elastic Search)
  Familiarity with cloud platforms (e.g., AWS) and their services.
  Experience with version control systems (e.g., Git) and CI/CD pipelines.
  Ability to build scalable infrastructure to embed and search very large number of documents.
  Ability to move fast in an environment where things are sometimes loosely defined and may have competing priorities or deadlines.
  Expertise in ML inference optimizations
  Solid experience with Hybrid RAG, chunking/segmentation refinements, embedding/index update workflows, metadata filtering, caching, etc.
  Knowledge of network optimization for distributed ML training and inference.
  Understanding of distributed training patterns and checkpointing strategies.
  Strong English skills (B2 and higher)
  Strong verbal and written communication skills.
  Ability to work independently and collaborate in a group.

About our client
 

Our client develops digital products in the personal growth and wellbeing space, serving a global B2C audience. The company operates in a high-growth environment where marketing directly drives business performance, not vanity metrics. They are building a more structured and scalable growth engine and are looking for a marketing leader who can own this transformation. The product is accessible to users in more than 130 countries.

The goal of the Head of Marketing (Growth & Performance) role is to turn fragmented activities into a systematic, predictable, performance-driven growth model that directly impacts revenue, retention, and user acquisition efficiency. This is a leadership position with real influence on business outcomes.
 

What you will own

• End-to-end marketing strategy and performance outcomes
• User acquisition and growth channel effectiveness
• Full funnel economics (traffic → activation → monetization → retention)
• Budget allocation, scale and ROI logic
• Experimentation frameworks and testing culture
• Alignment between marketing, product, and analytics
• Building processes that scale, not manual tactics

Success in this role is measured by business metrics, not campaign volume.
 

Who we are looking for

We are looking for a growth-oriented marketing leader, not a traditional brand marketer.

• Proven B2C marketing experience (non-negotiable)
• 4+ years of marketing experience, with at least 2 years in leadership roles
• Deep understanding of performance and growth mechanics (Meta, Google Ads, TikTok) with large budgets
• Experience scaling paid acquisition channels
• Strong command of unit economics (CAC, LTV, ROAS, retention)
• Ability to connect creatives, funnels, and analytics into one system
• Experience working in product-centric or startup environments
• Comfort operating in evolving, imperfect structures
• High ownership and accountability mindset
   

This role will not suit profiles primarily focused on:

• B2B marketing
• corporate communications
• brand-only and awareness-only roles
• heavily layered enterprise environments

We value commercial thinking, structured problem-solving, and execution maturity.
 

What our client offers

• Real ownership of growth and marketing decisions
• Direct impact on core business metrics
• Ability to design and implement scalable systems
• Fast decision cycles and low bureaucracy
• Strong product and data environment
• Space for experimentation and strategic influence

This is a role for someone who wants visible impact and leverage.
 

Hiring Process

The evaluation process focuses on how you think and operate, not generic interviews.

• Intro Conversation: discussion of background, growth experience, and problem-solving approach
• Deep-Dive Interview: focused on marketing strategy, scaling logic, metrics, and decision frameworks
• Analytical and Case Exercise: a practical scenario reflecting real business challenges. We assess reasoning, prioritization, and commercial thinking
• Final Discussion: alignment on expectations, ownership scope, and success definition
   

What else client offers

• An office with a reliable shelter, generators, satellite internet, and other amenities (Kyiv, Lviv, Warsaw, Madrid)
• Access to our corporate knowledge base and professional communities
• Personal development plan
• Compensation for English language learning, external training, and courses
• Medical insurance and full sick leave compensation
• Company doctor and massage
• Sports activities: running, yoga, boxing, and more
• Corporate holidays: we go on a week-paid holiday to rest and recharge twice a year. Besides that, we provide 20 paid vacation days per year
• Supporting initiatives that help Ukraine

Required languages

English

C1 - Advanced

Our team is working for one of the world's largest providers of products and services for the ever-evolving needs of the energy industry. Oil and gas domain, well logging.
We are working with Azure cloud, GIT, Kubernetes, using C#, C++ last standards (C++ 17, potentially 20). Using SCRUM framework.

• Responsibilities:

  • Review and analyze tasks in Product Backlog Items provided by Product owner
  • Participation in grooming sessions and proactive task requirements and acceptance criteria clarification
  • Work as part of a team using Azure environment
  • Work with the team on development and resolving issues
  • Implement software changes from Product Backlog Items and technical requirements
  • Work with the QA team to determine if the application fit Product Backlog Items and technical requirements
  • Identify and fix bugs, find solutions to the problems
  • Maintain code quality, organization, and automatization
  • Maintain the developed software efficiently through a solid knowledge of software lifecycle

• Mandatory Skills Description:

  • 4+years of experience and strong knowledge in C/C++
  • Some experience and .NET/C# knowledge
  • Environment and tools: Docker, GIT, CMake, WCF
  • SOA, Microservices, Solid principles, DDD
  • Experience with databases (SQL)
  • Problem-solving, proactive in task clarification, analytical thinking
  • SCRUM framework knowledge and understanding of SDLC
  • English level: Intermediate+
  • Ability to work effectively in a team and with international clients

🚀AIMPROSOFT — Sales Director Opportunity!
 

We are looking for a proactive and highly motivated Sales Director who will take full ownership of our sales strategy, build and scale a high-performing sales organization, and drive predictable revenue growth. This is a key leadership role with direct impact on the company’s strategic transformation and growth.
 

Our company is evolving from a traditional outstaffing model toward consulting-led, service-product-driven offerings. The Sales Director will play a critical role in shaping and executing this transition on the go-to-market side.

🎯Mission of the Role:

• Own and execute the company’s sales strategy in Western markets
• Build a scalable, system-driven sales function (not hero-based selling)
• Drive the shift from staff augmentation sales to consulting and service-product sales
• Deliver a predictable pipeline, revenue growth, and clear forecasting
   

🔑Key Responsibilities:

• Define and execute the overall sales and go-to-market strategy aligned with the company strategy
• Build, structure, and scale an outbound-driven B2B sales organization
• Own revenue planning, pipeline health, forecasting, and KPI achievement
• Design and implement sales systems: CRM, analytics, reporting, scripts, playbooks
• Hire, onboard, coach, and develop sales managers and sales reps
• Lead complex, high-value B2B deals and enterprise-level negotiations
• Work closely with Marketing on ICP definition, positioning, and lead generation
• Collaborate with Delivery and Account Management to ensure smooth handovers and long-term account growth
• Represent the company externally: clients, partners, events, and industry forums
   

🔥What we need from you:
 

General

• Fluent English (C1 or higher)
• 3+ years in a senior sales leadership role (Sales Director / Head of Sales / Commercial Director) in B2B IT services (IT outsourcing, custom software development, consulting, data, AI, cloud, etc.)
• Proven experience in outbound sales to Western markets (USA, UK, EU, Canada) — mandatory
• Track record of building or restructuring a sales department and achieving planned KPIs
• Strong understanding of consultative and solution-based sales
• Experience managing and closing large, complex B2B deals
• High financial literacy: revenue planning, forecasting, unit economics, margins
• Strong analytical mindset and data-driven decision-making
• Experience implementing and owning CRM systems and sales analytics
• Willingness to travel for business development and client engagements
   

AI & Tooling Expectations

• Confident user of modern AI tools (e.g. ChatGPT, Claude) in sales workflows
• Experience or strong interest in AI-powered sales tools and automation
• Advanced Excel/spreadsheet skills for financial modeling, forecasting, and scenario analysis
   

Leadership & Management Competencies

• Systemic and process-oriented thinking — ability to build a scalable sales “machine”
• Strong execution discipline and ability to enforce standards
• Leadership skills: inspire, coach, and grow teams
• Structured thinking and sound decision-making under uncertainty
• Comfortable building processes from scratch in a transforming organization
   

📌Nice to Have:

• Experience scaling sales in fast-growing startups or scale-ups
• Additional languages (German, French)
• Familiarity with compliance-driven industries or regulated environments
   

🤝Reporting & Collaboration:

Reporting to: CEO and CTO

Close collaboration with: Chief Customer Officer, Delivery Director, Marketing Director, Business Unit Directors

This role ensures tight alignment across the entire customer journey — from positioning and lead generation to deal closure, delivery handover, and long-term account growth.
 

💼What We Offer:

• Fully remote or hybrid work (office in Ivano-Frankivsk)
• Direct collaboration with experienced marketing leadership, with regular feedback and mentorship
• Personalized development plans based on our competency framework
• Challenging projects with measurable business impact
• Continuous professional development opportunities
• Collaborative culture that values innovation and knowledge sharing
   

🧭Recruitment Process:

Recruitment Interview → English Check → Leadership Interview → Test Task → Offer

Job Description

1+ years Mainframe development experience

Experience in the following technical areas:

• COBOL
• DB2
• CICS

Nice to have experience:

• DFSORT and SYNCSORT
• Endevor
• PL/SQL
• VisualStudio Code
• Postgres

Experience with CI/CD tools such as Azure DevOps
Hands-on experience with the entire software development lifecycle (SDLC)
Excellent analytical, problem-solving.
Ability to work effectively in a fast-paced and dynamic environment.
Strong comunication skills

Job Responsibilities

• Work as part of a team in a mainframe environment;
• Design, develop, and debug complex COBOL programs
• Design and maintain real-time transaction processing programs to ensure sub-second response times for end-users using CICS.
• Use DFSORT and SYNCSORT to optimize data manipulation, ensuring that massive datasets are processed with minimal CPU overhead.
• Manage and manipulate relational data via DB2, including complex SQL tuning and the development of PL/SQL stored procedures.
• Perform peer reviews of COBOL code to ensure adherence to company standards and efficient use of system resources.
• Review, evaluate, and analyze software design and specifications;
• Work with the Quality Assurance team to determine if the application fit specifications and technical requirements;
• Identify and fix bugs, devise solutions to the problems;
• Maintain code quality, organization, and automatization;
• Maintain the developed software efficiently through a solid knowledge of the software lifecycle
• Understanding of SDLC automation concept such as continuous integration
• Everyday communication with US customer teams (requirements clarification, status update, issues etc.)
• Maintain comprehensive technical documentation, including code structure, user guides.
• Communicate effectively with cross-functional teams and stakeholders.
• Stay updated on new technologies and methodologies to ensure continuous improvement of the development process

Department/Project Description

Our client is a performance rights organization in the United States. It collects blanket license fees from businesses that use music, entitling those businesses to play or sync any songs from the client's repertoire of over 22.4 million musical works. On a regular basis, the client distributes the money to songwriters, composers, and music publishers as royalties to those members whose works have been performed.

The US based content management and marketing data analysis platform which allows SEO/SMM agencies and their customers to have full control over content planning, collaborative development and publishing to production. It also provides full visibility of content impact on a web site ranking in a real time via massive data collection, aggregation and reporting.

Dev stack you will use:

• Python 2.7 (migrating to 3) Flask
• SQL Alchemy
• PostgreSQL
• Cloudflare Workers
• GCP, AWS

What you will do:

• Build, maintain and refactor backend services using Python.
• Develop asynchronous workflows for data ETL processes. 
• Improve PostgreSQL DB layer: query optimisation, DB structure, service reliability, and parallel execution
• Design and support REST APIs used by frontend and internal services
• Add monitoring, logging, and basic observability to keep the platform healthy

How to work with us:

• Small product team (5 US-based, 1 in EU)
• Agile workflow and Kanban methodology
• Communication over Slack, Zoom in English
• 2 hours daily overlap with MST time zone (10:00-19:30 CET)

What we expect from you:

• 4-6 years of production experience with Python (backend and data‑intensive systems - data ETL flows)
• Strong PostgreSQL fundamentals, query optimisation, and migration.
• Good experience with SQLAlchemy;
• Experience designing background jobs, async tasks, and fault-tolerant workflows;
• Experience integrating with third-party APIs (REST, webhooks, OAuth, background syncs)
• Strong English & communication skills (B2 or hier) 
• A mindset to solve problems, not tasks and testing skills. 
• Big plus: previous experience with SEO, AdTech, or marketing-related products
• Big plus: previous experience with data ETL and Cloudflare Workers

What we offer (besides a motivating salary):

• Working format: fully remote
• Working hours: 10:30 - 19:30 CET (2 hours overlap with MST daily)
• Assignment: full-time, long-term
• Ability to influence the product roadmap
• No overtime - healthy work-life balance
• No rush - we thoroughly plan our work. 

• Compensation: B2B contract with an hourly rate in USD + PTO of 15 working days/annual

   

Our interview process:

• 20m interview with one of our Talent Team Partner
• 30m interview - Tech Screening with our Engineers
• 1h interview - Tech Deep Dive with customer Engineers 
• 30m offer discussion

Hello, we are looking for a Mid-level Influencer & Partnerships Manager (CS2) for our eSports products. Ideally, we are looking for a former streamer or blogger.
 

Location: remotely.

Project: our eSports product.

Current team: Influence Managers

Requirements:

• 1-3 years of experience in a similar position: Influence or Affiliate/ Media
• CS2 deep knowledge, know videobloggers.
• Twitch/KICK/TIKTOK/YOUTUBE knowledge.
• Understanding how to find new partners.
• Twitch/YOUTUBE analytics, working with Twitch streamers.
• Experience with such tools as Stream charts/ Hyper Auditory 
• Ability to offer new types of integrations with Influencers (non-standard), focused on engagement and deposits.
• English: Pre-intermediate
• Ukrainian / Russian: Native
• Former streamer or  blogger - will be a plus

Responsibilities:

• Find new partners from the CS2 industry across various platforms.
• Create collaboration deals with them.
• Track results, keep an eye on the statistics of deals.
• Implement creative integrations.
• Manage influencers.

What we could offer:

• Remote full-time work, flexible schedule.
• Vacation: 24 working days.
• 100% paid sick leave.
• Long-term cooperation.
• Sustainable business.

🔥 Key Responsibilities:

• Monitor operator performance: discipline, quality, script adherence
• Conduct mini-briefings and motivate the team
• Listen to calls and provide clear, constructive feedback
• Train newcomers and develop current operators
• Track KPIs: SLA, response time, conversion, quality
• Distribute shifts, tasks, and workload
• Handle complex customer inquiries
• Prepare short reports on shifts and team performance

🧠 Who We’re Looking For:

• Experience as a supervisor/senior operator (6–12 months preferred)
• Ability to manage people and maintain discipline
• Analytical mindset and experience working with spreadsheets
• Stress resilience and strong communication skills
• Responsibility, flexibility, and initiative

⭐️ Nice to Have:

• Experience in finance, lending, or sales
• Experience conducting mini-trainings
• Understanding of contact center operations
• Spanish language skills

🚀 What We Offer:

• Real career growth to a department lead role
• Clear processes and HR support
• Minimal bureaucracy, maximum hands-on work
• A team you’ll enjoy working with

Who We Are:

AIR Media-Tech is a global powerhouse and an officially certified YouTube Partner. For over 15 years, we’ve been the ultimate ecosystem for content creators worldwide. We empower talent to scale globally by providing over 30 innovative products and services designed to protect, grow, and monetize their digital footprint.

As a key part of our ecosystem, we are scaling MilX—the specialized financial infrastructure built to power the creator economy.

The Project: MilX:

The creator economy is a multi-billion-dollar industry still running on outdated financial plumbing. MilX is the solution. With proven Product-Market Fit and a strong global partner base, we operate across two high-impact verticals:

1. MilX Banking: Elite fintech infrastructure tailored for high-revenue creators.
2. MilX for Business: The definitive CRM & ERP ecosystem built specifically for creator-led companies and agencies.

The Challenge

We are moving from "early traction" to systematic scaling. We aren't looking for someone to just manage a funnel; we need a Revenue Architect to build our "Revenue Operating System." Your mission is to take our existing momentum and turn it into a predictable, high-output engine.

Your Responsibilities:

• GTM Strategy: Define and execute the roadmap for acquisition, activation, and retention across global markets (US, LATAM, EU).
• The B2B Sales Engine (Primary Focus): * Identify and close high-value partnerships with MCNs, agencies, and creator networks.
  • Implement robust Outbound/ABM systems (LinkedIn, direct, strategic partnerships).
  • Structure the sales process from lead gen to "closed-won" to account management.
• The B2C Creator Growth: * Scale the acquisition of monetized creators globally through paid (Meta, TikTok, Google) and organic loops.
  • Build influencer and ambassador programs that turn our users into our biggest advocates.
• Brand & Positioning: Ensure MilX is the most trusted name in creator fintech, owning messaging that resonates with both 19-year-old YouTubers and corporate agency CEOs.
• Team & Execution: Hire, lead, and mentor a high-performing squad. You own the budget, the KPIs, and the ROI.

Requirements:

• English Proficiency: C1 (Advanced) is a must for global communication.
• 7+ years of leadership in Growth/Sales (Fintech, SaaS, or Creator Economy preferred).
• Proven "0 to 1" experience: You have built a revenue system from scratch, not just managed an existing one.
• Unit economics mastery: Deep expertise in LTV/CAC, payback periods, and data tools (HubSpot, Mixpanel, GA4, Appsflyer).
• Global operator: Proven success in scaling international markets (specifically the Americas and Europe).
• Fintech literacy: Understanding of payment flows, fees, and cross-border financial pain points.
• The "Founder" mentality: You prefer a bias toward action and take full ownership of the P&L.
• The Hybrid Leader: Experience in both high-velocity B2C growth and high-touch B2B enterprise sales.
• Bi-Lingual (Strategy & Execution): Ability to design a 12-month strategy and personally close high-stakes deals or write ad copy.

What We Offer:

• Full Autonomy: You are the captain of the growth ship.
• Uncapped Upside: Competitive base salary + a performance bonus system with no ceiling.
• Global Impact: Build the financial layer for the world’s fastest-growing labor market.
• Benefits: Quality health insurance, 18 working days of vacation, and paid sick leave.
• Flexibility: Remote work and a flexible schedule.
• Growth: Language course compensation, corporate library, webinars, and gifts for special occasions.
• Community: Team-building events for you and your family, plus volunteer opportunities.

The Hiring Process:

1. Intro Call with our Recruiter.
2. Strategy Deep-Dive and Leadership Interview with the HRD, СМО and CEO of MilX.
3. Case Study/Test Task (if needed).
4. Reference Check.
5. Offer.

Ready to architect the future of creator finance? Let’s build something big.

We are looking for a Founding Engineer to join a fast-growing start-up developing a product for automated lead generation and recruitment outreach.  

Responsibilities: 

- Autonomously architect, prototype, & build the product from the ground up.

- Develop integrations with AI (e.g. Perplexity, OpenAI) & 3rd party API (e.g. CRMs).

- Leverage your prompt engineering skills to maximize the outcome.

- Horizontally work with founders in discussions on business & product topics.

Requirements: 

- 1+ years of experience in a SaaS/startup previously. 

- Senior-level engineer with 5+ years of software development experience. 
- Experience in RAG & AI agents development and prompt engineering.
- API development and integration experience.
- Database design and optimization (SQL).
- Development in cloud infrastructure (AWS/GCP/Azure).
- Patterns for asynchronous task processing (RabbitMQ, SQS, or similar).
- Experience with n8n/make will be a great plus.

- Authentic obsession with giving customers the best.
- Excellent verbal communication skills.

- Excellent English, strong B2 level minimum.

Job details:

• Full-time.
• Fully remote.
• Long-term.
• B2B contract.
• Start date — ideally ASAP / by mid-April.
• Also, you will get founding member equity % in addition to your fixed salary.

What else will you get:

- Learning how a startup grows.

- Direct impact on product and company strategy.

- Deliver value directly to paying B2B clients.

- Opportunity to build and lead a team and department.

- You will work with the most modern toolset (including Cursor in Agent mode).

The hiring process: 

• 45 min pre-screen interview with a recruitment manager
• 15-30 min call with the client
• a technical deep-dive interview, most likely with online coding (conducted by client)
• online call with the team or key team members

We are looking for a Founding Engineer to join a fast-growing start-up developing a product for automated lead generation and recruitment outreach.  

Responsibilities: 

- Autonomously architect, prototype, & build the product from the ground up.

- Develop integrations with AI (e.g. Perplexity, OpenAI) & 3rd party API (e.g. CRMs).

- Leverage your prompt engineering skills to maximize the outcome.

- Horizontally work with founders in discussions on business & product topics.

Requirements: 

- 1+ years of experience in a SaaS/startup previously. 

- Senior-level engineer with 5+ years of software development experience. 
- Experience in RAG & AI agents development and prompt engineering.
- API development and integration experience.
- Database design and optimization (SQL).
- Development in cloud infrastructure (AWS/GCP/Azure).
- Patterns for asynchronous task processing (RabbitMQ, SQS, or similar).
- Experience with n8n/make will be a great plus.

- Authentic obsession with giving customers the best.
- Excellent verbal communication skills.

- Excellent English, strong B2 level minimum.

Job details:

• Full-time.
• Fully remote.
• Long-term.
• B2B contract.
• Start date — ideally ASAP / by mid-April.
• Also, you will get founding member equity % in addition to your fixed salary.

What else will you get:

- Learning how a startup grows.

- Direct impact on product and company strategy.

- Deliver value directly to paying B2B clients.

- Opportunity to build and lead a team and department.

- You will work with the most modern toolset (including Cursor in Agent mode).

The hiring process: 

• 45 min pre-screen interview with a recruitment manager
• 15-30 min call with the client
• a technical deep-dive interview, most likely with online coding (conducted by client)
• online call with the team or key team members

Required:

Middle+\Senior Ruby on Rails Developer, English B1+

Full-time, 8-12 months

Project Overview

A data-driven social media analytics platform undergoing global expansion. The project utilizes an event-driven architecture to process large-scale data from social networks, focusing on high-performance backend systems and seamless React integration.

Responsibilities

- Design and maintain robust, reusable Ruby code for event-driven systems.

- Integrate React-based frontend elements with server-side logic via REST APIs.

- Identify and resolve performance bottlenecks and system bugs.

- Conduct code reviews and implement automation to uphold code quality.

- Participate in architectural decision-making for global scaling.

Requirements (Must-have)

- 5+ years of professional experience in Ruby on Rails development.

- Expertise in Ruby syntax, OOP, and architectural patterns (MVC, Service patterns, ORM).

- Advanced knowledge of RSpec and Sidekiq.

- Experience integrating complex third-party APIs.

- Proficiency with RESTful principles and Mocking.

- Solid understanding of scalable application design and CI/CD pipelines.

- Experience with AI-assisted coding tools (Cursor, Claude Code, or Codex).

- Proficient understanding of Git.

Nice to Have

- Experience with RabbitMQ, AWS Lambda, and Elasticsearch.

- Frontend experience with React.js, react-query, or Ant Design.

- Experience with event-driven architectures.

Hiring Process

Intro call

Technical discussion (focused on real experience)

Offer

Start: ASAP

Team Lead Support & VIP Department

We are looking for a Team Lead for the Support & VIP Department to join our casino project.

This role is for someone who can confidently manage both the support team and VIP direction, maintain high service standards, improve workflows, and ensure players receive fast, high-quality, and personalized communication.

Responsibilities:

• lead and manage the Support and VIP teams;
• oversee daily operations and team performance;
• build, improve, and maintain support and VIP service processes;
• monitor communication quality and customer satisfaction;
• handle escalated, sensitive, and high-priority cases;
• train, mentor, and develop team members;
• set goals, track KPIs, and drive team results;
• collaborate with other departments to resolve customer issues quickly and efficiently;

• analyze team performance and implement process improvements.

   

Requirements:

• previous experience in a Team Lead / Senior Support / VIP Team Lead role;
• mandatory experience in gambling / casino / betting projects;
• strong understanding of customer support and VIP operations in the gambling industry;
• proven people management experience;
• ability to take ownership, improve processes, and drive results;
• strong communication and problem-solving skills;
• stress resistance and customer-oriented mindset;
• English proficiency will be a plus;

• experience with CRM, support tools, and reporting systems is an advantage.

   

We offer:

• the opportunity to join a fast-growing casino project;
• real impact on support quality and VIP service standards;
• a professional team and room for initiative;
• competitive salary;
• remote or hybrid work format;
• growth opportunities within the company.

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.

HOW YOU WILL MAKE AN IMPACT

• VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
• Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
• Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
• Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
• Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
• Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in account management, customer relations, or sales (iGaming or betting industry experience is a plus).
• Strong communication skills, both written and verbal, with the ability to adapt across different channels.
• Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
• Target-driven with proven ability to implement upselling or cross-selling strategies.
• Fluency in English.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.