Jobs at Djinni

About ELVTR

ELVTR is redefining online education by offering live, cohort-based courses led by top executives from global brands like Nike, Google, Netflix, and Meta. Our mission: to make elite career education accessible and transformational.

Since launching in 2019, we’ve grown into a global team of 140+ innovators, serving 10,000+ students worldwide. Every course is designed not just to impart knowledge but to drive tangible career outcomes. And we’re just getting started.

Position Overview

ELVTR is looking for a detail-oriented Accounting Operations Specialist to support day-to-day finance operations, with a primary focus on account reconciliations, documentation checks, and recurring internal reporting. This role is ideal for someone who enjoys structured work, can stay consistent with repetitive tasks, and takes pride in accuracy.

You’ll work closely with the finance team and collaborate with non-finance stakeholders to ensure documents are complete, data is clean, and internal processes are followed—while also contributing ideas to make workflows simpler and more standardized over time. There is a growth path into helping the finance department implement AI-enabled automation (e.g., improving templates, automating repetitive checks, streamlining reporting and data flows).

This remote position is open to candidates anywhere in Ukraine.

Requirements

• 6+ months of relevant experience in a finance-related role and/or currently in the final year of studies (or recently graduated) in Finance, Accounting, Economics, or a similar discipline.
• English level B1–B2 reading and listening: able to write internally in English and read/understand contracts and financial documentation
• Basic Google Sheets proficiency: filters, structured tables, and basic formulas
• Basic understanding of accounting logic (e.g., debits/credits concept, what reconciliation means, why supporting docs matter)
• Strong attention to detail and an accuracy-first mindset
• Ability to manage routine operational tasks reliably and meet internal deadlines
  
   

Responsibilities

• Perform account reconciliations in accounting software in line with internal policies and procedures
• Gather, review, and organize supporting documentation for finance operations
• Verify documentation for completeness and compliance with internal requirements before processing
• Prepare, update, and maintain recurring financial reports and internal tracking files
• Support preparation of financial documentation and contractual documents as needed
• Follow internal finance procedures and contribute to process improvements (standardization, better templates, automation ideas, improved data quality)
  
   

Benefits

• Competitive salary and benefits package.
• A remote work environment with a flexible schedule.
• Opportunity to work in an international, talented team.
• Opportunities for professional growth and development within a rapidly expanding company.

• The chance to make a meaningful impact on the lives of students, helping them to achieve their educational and career goals.

   

Why Join ELVTR?

• Innovative and Positive Culture: Join a team of passionate individuals who are driven by a common vision.
• Growth Opportunities: At ELVTR, we not only believe in nurturing talent but also in providing abundant opportunities for professional development. In fact, 100% of our senior managers have been promoted to executive roles within the company.

• A Mission You Can Be Proud of: Be part of a brand that stands for quality, innovation, and inspiring education. Be part of a company that’s changing the face of online education, connecting students with top-tier executives.

   

ELVTR is committed to providing equal opportunities and fostering a diverse, inclusive environment for all, whether you join us as an employee or a contractor.

Technical Requirements

Backend Stack

• Strong experience with Spring Boot and Spring Framework
• Solid knowledge of Kotlin
• Experience building scalable and maintainable backend systems

API Development

• Strong understanding of RESTful API design principles
• Experience designing, developing, and maintaining REST APIs
• Experience generating and maintaining Swagger / OpenAPI documentation based on source code

Authentication & Authorization

• Experience with Google Cloud Platform (GCP) Identity Platform
• Experience working with multi-tenant architectures
• Solid understanding of OIDC (OpenID Connect) implementation
• Practical experience using JWT tokens as Bearer tokens
• Understanding of secure authentication and authorization best practices

Admin Dashboard Integration

• Understanding of frontend-backend integration
• Experience supporting applications built with:
  • ReactJS
  • Redux
  • TypeScript
• Ability to collaborate with frontend teams using a shared stack

Nice to Have

• Experience designing multi-tenant SaaS architectures
• Experience with cloud-native deployments on GCP
• Knowledge of API security best practices
• Experience with CI/CD pipelines

We are seeking an experienced and talented Backend Team Leader (AI-Driven Lifecycle Specialist) 

Looking for a visionary Backend Team Leader to spearhead a newly formed high-performance engineering squad. In this role, you will manage a team of 6–8 members, including Senior Frontend and Backend Engineers. You are a "trusted person" responsible for both project success and the individual growth of your team.
Beyond traditional leadership, you will be the champion of AIDLC (AI-Driven Lifecycle), ensuring the team utilizes AI tools not just for unit testing, but across the entire development spectrum to radically accelerate delivery.

Innovecs is a global digital transformation tech company with a presence in the US, the UK, the EU, Israel, Australia, and Ukraine. Specializing in software solutions, the Innovecs team has experience in Supply Chain, Healthtech, Software & Hightech, and Gaming.
For the fifth year in a row, Innovecs is included in the Inc. 5000 and recognized in IAOP’s ranking of the best global outsourcing service providers. Innovecs is featured in the Global Top 100 Inspiring Workplaces Ranking and won gold at the Employer Brand Management Awards.

Our value to you: 

• Flexible hours and remote-first mode
• Competitive compensation
• Complete Hardware/Software setup – anything you need for work
• Open-door culture, transparent communication, and top management at a handshake distance
• Health insurance, vacation, sick leaves, holidays, paid maternity/paternity leave
• Access to our learning & development center: workshops, webinars, training platform, and edutainment events
• Virtual team buildings and social activities 
          

If you feel like you’re the perfect match for this role, drop us your CV! 

There are no limitations, no barriers when the right people are on your way — apply for the vacancy and succeed with us!

Innovecs is an equal opportunity employer. All hiring decisions are based on professional qualifications, skills, and experience. We are committed to a transparent, merit-based recruitment process that prevents discrimination and ensures equal opportunities for all candidates. Reasonable accommodations are available upon request throughout the recruitment process to support accessibility and inclusion.

Requirements

• Expertise in AI‐Driven Development Lifecycle (AIDLC) and the ability to embed AI across design, development, testing, deployment, and operations.
• Expertise in Asp.Net 7/8, Web API, and C# for building scalable backend services.
• Expertise in Microservice Architecture and Domain‐Driven Design (DDD), including structuring complex domains and designing distributed systems.
• Expertise in Unit and Integration Testing using xUnit, NSubstitute, and modern testing practices.
• Expertise in relational data access with T‐SQL, EF Core, and Dapper.
• Above‐average level in distributed messaging and caching technologies such as Redis, Kafka, or RabbitMQ.

• Above‐average level in containerized development and cloud‐native deployment, including Docker and Kubernetes.

   

Responsibilities

• Full-Spectrum AI Integration: Implement and oversee the "full use of AI" across the SDLC—from architectural design and code generation to debugging and deployment—to maximize team velocity.
• Accelerated Delivery: Use AI-driven insights to meet and exceed performance benchmarks, ensuring that technical debt is minimized while output is maximized.
• Prompt Engineering & Mentorship: Mentor the team in AI best practices, ensuring AI is used as a core engine for development, not just a complementary tool.
• Performance & KPIs: Define and monitor clear KPIs with team members, reporting progress to senior management.
• Bi-directional Growth: Conduct monthly 1-on-1s and 6-month formal feedback sessions to support career paths and personal development.
• Code Quality: Enforce a strict 97% code coverage ratio and maintain a code churn of 10% or less during the final two days of a sprint.
• Stability: Ensure less than 1% of deployed code results in downtime.
• Review Process: Lead code reviews focused on performance, standards, and observability.
• Documentation: Foster a sharing culture by keeping the wiki updated and sharing monthly technical articles with the team.
• Data-Driven Decisions: Use analytical rigor and data to guide the team’s direction.
• Autonomy: Provide clear goals in our Agile environment and empower the team to be self-directing.
• Risk Mitigation: Act as a "lantern" for the team, identifying and solving problems before they escalate.

This isn’t a job posting. It’s a signal flare. We’re looking for the kind of person who reads this and thinks “I could do all of this — and I’d also redesign how the team works by week two.”

WHO WE ARE

Massive is a proxy infrastructure company building the backbone of the modern internet’s data layer for companies and AI. We move fast, build smart, and don’t believe in busywork. Every person on this team ships. Every week, something real goes live. We’re a small team that punches way above its weight — and we’re looking for someone who amplifies that.

THE ROLE

You’ll own our Linear board — not as a passive task tracker, but as the architect of how work flows through a high-velocity engineering team. When the board is clean and sprints are humming, you don’t sit back, You open an AI tool and start building. You automate a report, You prototype a feature, You create a workflow that saves the team 10 hours a week.

You’re a builder who happens to be brilliant at organizing other builders.

WHAT WE NEED

⚡  Intellectually Relentless —  You spot the edge case everyone missed. Your intelligence isn’t academic — it’s operational. You think fast, decide fast, and learn faster than anyone in the room.

🚀  10x Through Technology —  AI assistants, automation, scripting — you produce the output of five people. Not by working harder, but by being five times smarter about how you work.

🎯  Obsessively Organized —  Nothing falls through the cracks. Your Linear board is a work of art. Every ticket has context, every sprint has a narrative, every stakeholder knows where things stand without asking.

🔨  Builder, Not Just Manager —  When things are calm, you hack together prototypes, internal tools, and automations. Downtime is your invitation to make everything better.

🔥  Fire in the Belly —  100% is your warm-up. You don’t need to be managed — you need to be pointed in a direction and unleashed.

🌐  Dangerously Curious —  Frontend, backend, data, design, strategy — you know fifty things well enough to be dangerous and you’re learning the fifty-first right now.

⏱️  Fast by Default —  Hitting time goal and SLAs is a fail, you aim to get it done in 50% of the time. If you’ve ever been told you move “too fast” at a previous job, you just found your people.

HOW TO APPLY

Skip the generic resume. Show us a project you built, a system you designed, a process you transformed. We don’t care about your degree — we care about your velocity of learning.

If reading this made something light up inside you — trust that instinct. 

Apply now! We’re moving fast, and we’d hate to miss you.
www.joinmassive.com

At UAI Labs, we’re building the next generation of intelligent automation tools and solutions that help companies work smarter, faster, and more creatively. We take on the repetitive, manual, “why-is-this-still-done-like-this?” work so people can focus on skills that matter. 

As a growing startup, we move fast, experiment often, and love turning ambitious ideas into real products. You’ll learn modern automation practices, work with emerging tech, and contribute to meaningful projects from day one. Here, curiosity is an advantage, and creativity is part of the job description. 

If you want to grow quickly, solve real problems, and shape the future of automation, you’ll feel right at home. 

Don’t meet 100% of the requirements? No problem. If you’re excited by what we’re building, let’s talk. 

About the Role 
 

We are seeking an experienced Delivery Director to lead and scale our client delivery across automation and AI programmes. This is a senior leadership role responsible for end-to-end delivery oversight, client success, team leadership, and ensuring our work delivers measurable business value. 

You will act as a trusted partner to senior client stakeholders, own programme governance, manage delivery risk, and help shape UAI Labs’ delivery standards, operating model, and growth trajectory 
 

Responsibilities 
 

• Own end-to-end delivery across multiple client programmes, ensuring quality, value, and outcomes 
• Act as senior escalation point for delivery risks, dependencies, and challenges 
• Lead programme governance, planning, and reporting across complex engagements 
• Partner with clients at senior leadership level to align delivery with strategic objectives 
• Oversee business cases, roadmaps, and prioritisation of automation initiatives 
• Manage and mentor delivery leads, business analysts, and project teams 
• Ensure consistent use of delivery standards, documentation, and best practices 
• Balance scope, timelines, budget, and resource constraints across programmes 
• Collaborate closely with technical leadership to align delivery and solution design 
• Support pre-sales, proposals, and shaping of new engagements where required 
• Continuously improve delivery frameworks, tooling, and ways of working 
   

Required Skills & Qualifications 
 

• Bachelor’s degree in Business, Engineering, Information Systems, or related field 
• 8+ years of experience in Management Consulting, Programme Management, or Business Transformation roles 
• Proven experience leading complex, multi-stream programmes or portfolios 
• Strong background in client-facing delivery and senior stakeholder management 
• Experience owning governance, financials, resourcing, and delivery risk 
• Ability to operate confidently with C-suite and executive stakeholders 
• Strong commercial acumen and experience managing delivery budgets 
• Excellent communication, leadership, and decision-making skills 
• Comfortable working in fast-paced, scaling environments 

• Fluent in English, both spoken and written 

   

Preferred Qualifications 

• Experience delivering automation, digital transformation, or AI-led programmes 
• Exposure to operating models, process optimisation, or transformation initiatives 
• Understanding of Agile, waterfall, or hybrid delivery methodologies 
• Experience working in high-growth consultancies or scale-ups 

• Familiarity with enterprise platforms (e.g. ERP, CRM, ServiceNow, RPA tools) 

   

Who You Are 

• A confident, calm leader who brings structure to complexity 
• Commercially minded and outcomes-focused 
• Comfortable making decisions and owning accountability 
• Trusted by clients and respected by delivery teams 
• Hands-on when needed, strategic when required 
• Motivated by building teams, culture, and scalable delivery models 

At UAI Labs, we build intelligent automation and AI solutions that help companies work smarter, faster, and at scale. We partner with Private Equity firms and their portfolio companies to fix broken and inefficient processes using a practical mix of RPA, AI and process redesign. With the focus on real business impact, not quick fixes. As a fast-growing startup, we work on diverse, high-impact challenges and turn ambitious ideas into solutions that truly scale. 

About the Role 

As an Automation & AI Engineer, you’ll work end-to-end on complex problems: 

• Design Solutions: Recommend the right approach; RPA, AI, process mining, or a combination, tailored to each business challenge. 

• Build & Integrate: Implement solutions using: 

  - RPA platforms (UiPath, Blue Prism, Automation Anywhere)
  - Python, Node.js, C#, Java, or custom components 

  - AI and LLM-based solutions (Azure / cloud-based) 

  - Process mining and communication mining tools 

• Deploy & Support: Take ownership of running solutions in production, including monitoring, maintenance, and optimization. 
   

You will collaborate closely with Business Analysts and stakeholders who manage discovery and requirements gathering, ensuring that solutions align with real business needs. We are vendor-agnostic: it’s the technique and architecture that matter, not the brand of tool. 

Skills & Qualifications 

• 4+ years of experience in development 
• Strong proficiency in Python, Node.js, C#, Java, or similar languages 
• Experience with leading RPA platforms (UiPath, Automation Anywhere, Blue Prism, Power Automate) 
• Hands-on experience applying AI in automation scenarios  
• Solid understanding of APIs, REST/JSON, and integration patterns 
• Knowledge of CI/CD, Git, and DevOps practices 
• Ability to manage multiple priorities and work independently 

• Professional English communication skills (spoken and written) 

   

Who You Are 

• A strong problem-solver who turns ambiguity into concrete solutions 
• Takes ownership from idea to production and follows through on results 
• Passionate about building scalable, future-proof solutions 
• Collaborates effectively with team members, BAs, and business stakeholders 

• Mentors and supports peers while continuously learning and applying new techniques 

   

At UAI Labs, we value diversity and encourage qualified applicants of every background, ability, and life experience to apply. Even if you don’t meet every single requirement, if our approach excites you, we’d love to hear from you. 

N-iX is a global software development service company that helps businesses across the globe create next-generation software products. Founded in 2002, we unite 2,400+ tech-savvy professionals across 40+ countries, working on impactful projects for industry leaders and Fortune 500 companies. Our expertise spans cloud, data, AI/ML, embedded software, IoT, and more, driving digital transformation across finance, manufacturing, telecom, healthcare, and other industries. Join N-iX and become part of a team where your ideas make a real impact.

 

This role is ideal for someone at the beginning of their data engineering career who wants to grow in a supportive environment. We value curiosity, a learning mindset, and the ability to ask good questions. If you’re motivated to develop your skills and become a strong Data Engineer over time, we’d be happy to help you grow with us 🚀

Responsibilities

• Support the implementation of business logic in the Data Warehouse under the guidance of senior engineers
• Assist in translating business requirements into basic data models and transformations
• Help develop, maintain, and monitor ETL pipelines using Azure Data Factory
• Participate in data loading, validation, and basic query performance optimization
• Work closely with senior team members and customer stakeholders to understand requirements and data flows
• Contribute to documentation and follow best practices in data engineering and development
• Gradually propose improvements and ideas as experience grows
  
   

Requirements

• Up to 1,5 years of experience in Data Engineering
• Basic hands-on experience with SQL and strong willingness to work with it as a core skill
• Familiarity with Microsoft Azure or strong motivation to learn Azure-based data solutions
• Understanding of relational databases and fundamentals of data modeling
• Ability to write clear and maintainable SQL queries
• Basic experience with version control systems (e.g. Git)
• Interest in data warehousing and analytical systems
• Familiarity with Agile ways of working (through coursework, internships, or first commercial experience)
• Strong analytical thinking and eagerness to learn from more experienced colleagues
  
   

Nice to Have

• Exposure to Azure Data Factory, dbt, or similar ETL tools
• Basic knowledge of Databricks
• Understanding of Supply Chain & Logistics concepts
• Any experience working with SAP data (MM or related modules)
   

At UAI Labs, we build intelligent automation and AI solutions that help companies work smarter, faster, and at scale. We partner with Private Equity firms and their portfolio companies to fix broken and inefficient processes using a practical mix of RPA, AI and process redesign. With the focus on real business impact, not quick fixes. As a fast-growing startup, we work on diverse, high-impact challenges and turn ambitious ideas into solutions that truly scale. 

About the Role 

We are looking for a strategic, highly skilled Automation Architect to lead the design and implementation of automation solutions across the enterprise. This role defines automation roadmaps, best practices, and high-level solution architectures. 

Responsibilities 

• Own the end-to-end architecture for automation initiatives 
• Design enterprise-grade automation solutions and frameworks 
• Define standards, governance models, and development guidelines 
• Evaluate automation opportunities and validate feasibility 
• Align automation strategy with organizational goals 
• Architect integrations across enterprise systems (ERP, CRM, cloud platforms) 
• Oversee platform setup, orchestration, and infrastructure design 
• Conduct design reviews and ensure compliance with architectural principles 
• Provide technical leadership to developers and analysts 
• Explore new automation technologies (AI-driven automation, IDP, workflow orchestration) 

Required Skills & Qualifications 

• 8+ years of experience in automation, software engineering, or solution architecture 
• Expertise in automation frameworks and workflow orchestration 
• Strong background in software architecture and integration design 
• Proficiency in Python, Java, C#, or Node.js 
• Deep understanding of APIs, cloud platforms (AWS/Azure/GCP), and security 
• Experience writing architectural docs and diagrams 
• Strong leadership skills 

• Strong professional English communication skills (spoken and written) 

   

Preferred Qualifications 

• Experience establishing an Automation Center of Excellence (CoE) 
• Knowledge of AI/ML automation use cases 
• Experience with Kubernetes or containerized systems 

• Understanding of compliance, IAM, and auditing 

   

Who You Are 

• A visionary with technical leadership skills 
• Able to balance tactical and strategic priorities 
• Strong communicator with senior stakeholders 
• Passionate about scalable automation ecosystems 

We are seeking a hands-on Tech Lead / Solution Architect to shape and scale our next-generation iGaming platform. This role blends deep technical expertise, architectural design, and leadership skills to ensure our systems meet the demands of high-volume, real-time, and regulated environments.

Requirements:

• Proven experience in building Monolithic, Microservices, and Event-driven architectures, including decomposition of legacy systems into scalable microservices.
• Designing and implementing high availability (HA), fault-tolerant, and load-balanced solutions for large-scale, high-traffic applications.
• Orchestration Engines: Hands-on experience with workflow orchestration platforms (e.g., Camunda, Temporal) for process automation and distributed workflows.
• Strong expertise in designing scalable database schemas and managing both relational (PostgreSQL, MySQL) and NoSQL (MongoDB, Redis) systems with focus on performance optimization and horizontal scaling, Rabbit, Kafka.
• Knowledge of VMware-based infrastructure as well as modern container orchestration platforms (Docker, Kubernetes). Nice to have: Apache Spark, Hadoop.
• Building robust CI/CD pipelines using GitLab CI/CD, enabling continuous delivery and deployment across complex environments.
• Practical development skills in PHP (Laravel, Laravel Octane), Node.js, JavaScript, Next.js, React. 
• Setup and integration of monitoring/alerting systems (Prometheus, Grafana, Kibana, ELK Stack, Sentry) for proactive issue detection and performance analysis.
• Deep understanding of automation-first approaches, infrastructure as code, and collaboration between development and operations.
• Proven ability to lead teams, mentor engineers, and align technical decisions with business goals. Skilled at translating business requirements into efficient technical solutions.
• Experience in using AI technologies

Nice to Have:

• Experience analyzing technical risks and defining mitigation strategies.
• Expertise in building PoC (Proof of Concept) and MVP (Minimum Viable Product) to validate business ideas quickly.
• Familiarity with architectural modeling tools (Lucidchart, Draw.io, C4 Model).
• Experience in multi-region deployments and scaling distributed systems across hybrid environments (cloud + on-premise VMware setups).
• Background in designing mission-critical financial, e-commerce, or enterprise-grade systems with strict SLAs and compliance requirements.

Responsibilities:

• Evaluation and clarification of incoming functional business requirements from customers and business analytics in specification format;
• Creation of technical specifications following functional business requirements;
• Building of services and infrastructure architecture according to technical specifications;
• Control of compliance of new solutions to the general architecture;
• Technical risks evaluation for services performance and infrastructure, and potential solutions development for mitigation;
• Services and infrastructure evolving and optimization;
• Performance, security, and stress testing planning and supervision found vulnerabilities and issues resolving;
• Architecture and technical solutions presentation and discussion with technical Leads and members;
• Supervision of technical solutions compliance to project requirements;
• Maintenance of technical documentation and development regulations;
• Requirements analysis, technical design, scope decomposition, and estimation with the technical teams;
• New projects and services of the company evaluation for compliance with the existing regulations and methodologies;
• Mentor development team members and Senior technical staff in the architecture area;
• Establishment and development of new technological practices for the company.

What we offer:

• Competitive salary;
• Remote work in a flexible environment;
• 20 working days of paid vacation and education projects;
• Great product with our software solution;
• Opportunity for growth at professional levels, attending top industry events and conferences, and international workshops at our competence centers.
• English classes.

We’re Hiring: Customer Support Manager

Our mission: to deliver world-class gaming experiences by providing fast, reliable, and customer-centric support that builds trust, satisfaction, and long-term loyalty. We are looking for a Customer Support Manager to manage our support daily operations and ensure an outstanding experience for every player.

What You’ll Do:

• Deliver high-quality, timely, and professional assistance across all communication channels, including some of cold, reactivation or  up-sell outbound outreaches (live chat, email, etc.);
• Ensure hitting personal KPIs (list of KPIs) and continuous improvement;
• Participate in developing and optimizing support processes, workflows, and internal knowledge bases to increase efficiency and service quality;
• Handle complex escalations and ensure that critical cases are resolved quickly and in line with company standards;
• Gather and analyze customer feedback and support data to identify trends, pain points, and opportunities for product and service improvements;
• Ensure compliance with regulatory requirements and internal policies in all customer communications.
  
   

What We’re Looking For:

• Proven experience in Customer Support management within the iGaming, gambling, or similar fast-paced digital industries;
• High level of autonomy in resolving customer requests or going through a proper escalation process;
• Deep understanding of customer service KPIs, quality assurance processes, and performance management.
• Data-driven mindset with the ability to identify trends and turn them into improvement suggestions.;
• Excellent communication skills and a customer-first approach, + fast typing and proficient PC / Internet user;
• Ability to manage multiple priorities, adapt quickly to change, and stay solution-oriented under pressure.
  
   

Experience:

• 1+ years of experience in Customer Support. 
• English B2+ level.
  
   

Why You Should Join Us:

• Competitive Compensation: Enjoy a competitive salary and performance-based bonuses.
• Remote Flexibility: Work from anywhere as part of an international and geographically diverse team.
• Professional Growth: We invest in your career development with learning opportunities and clear growth paths.
• Exciting Challenges: Join a fast-growing company at the forefront of the iGaming industry.

Apply now and help us elevate the player experience, build a world-class support function, and make a lasting impact in the iGaming world.

We are looking for an experienced Team Leader to manage and develop a Technical Support (L1/L2) team. In this role, you will be responsible for daily operations, performance management, quality assurance, and people leadership while ensuring SLAs, KPIs, and client expectations are consistently met.
You will act as the main operational point of contact between agents, QA, Operations, and clients, providing guidance on technical escalations, coaching team members, and driving continuous improvement across processes and service delivery.
This role combines people management, technical oversight, and operational ownership.

Requirements:

✔️Previous experience as a Team Leader / Supervisor in Technical Support or Service Desk environments
✔️Strong understanding of L1/L2 technical support workflows
✔️Solid knowledge of Windows environments and basic networking concepts
✔️Ability to guide agents with MS SQL user-level checks and troubleshooting logic
✔️Experience managing KPIs, SLAs, AHT, QA scores, and team performance
✔️Confident written and spoken English
✔️Strong leadership, coaching, and feedback skills
✔️Structured, reliable, and ownership-driven working style
✔️Solution-oriented mindset with strong decision-making abilities
✔️Excellent communication and stakeholder management skills

Responsibilities:

➖Lead and manage a team of L1/L2 Technical Support Specialists
➖Ensure daily operational performance meets SLAs and KPIs
➖Monitor queues, workloads, and staffing to maintain service levels
➖Support agents with technical escalations and complex customer cases
➖Conduct regular 1:1s, performance reviews, and coaching sessions
➖Collaborate with QA on quality audits and improvement plans
➖Participate in hiring, onboarding, and training of new agents
➖Maintain and improve the knowledge base and operational documentation
➖Act an as operational bridge between agents, Operations, Engineering, and clients
➖Drive continuous improvement initiatives across processes and workflows

Would be a plus:

✔️Experience in BPO / outsourcing environments
✔️Hands-on technical background in L1/L2 support
✔️Experience with Zendesk and similar platforms
✔️Exposure to IoT / hardware-supported products
✔️Six Sigma / Lean or similar operational frameworks
✔️Experience ramping new projects or scaling teams

Work conditions:

➖Remote work.
➖The probation period is two months.
➖Schedule: Monday-Friday - 14:00 - 23:00 (with one hour break)

Location (Ukraine preferred)
Remote 
Full-time

About the Role

We are looking for a person to become the single point of contact for several B2B clients using our Fintech product. You are a “bridge” (or “proxy”) between the team and clients.

This role sits at the intersection of product, support, engineering, and enterprise clients - and collaborating with all of these roles. (Your job does suppose managing development team.)

Responsibilities

• Act as the primary point of contact for B2B clients
• Consolidate and structure incoming requests from multiple stakeholders
• Maintain a transparent and up-to-date clients requests backlog
• Manage expectations, priorities, and timelines
• Lead regular client sync meetings
• Initiate and coordinate estimations with product team
• Track and communicate task progress
• Communicate releases, changes, and rollout plans, approvals
• Collect structured post-release feedback
• Coordinate communications and activities between multiple stakeholders across several B2B clients and product/development team.
• Clarify with clients questions and requests coming from product/engineering team

Requirements

Must Have

• Experience in Customer Success / Account management / Project management
• Experience working in a B2B software environment
• Experience communicating with enterprise clients
• Understanding of software development processes
• Strong English proficiency - written and spoken
• You can understand both business people and developers

Nice to Have

• Experience in fintech or trading platforms
• Practical understanding of APIs, backend/frontend architecture, or system integrations

Personal Qualities

• Assertiveness and ability to manage expectations, ability to say “no” when needed
• Structured and analytical thinking
• Clear and precise communication
• Ability to manage multiple stakeholders
• You’re a problem solver

What Success Looks Like

• Our product and C-level managers can focus on strategy and product development rather than operational communication with clients
  
   

We are looking for a motivated and detail-oriented Junior QA Engineer to support quality
assurance across our mobile applications portfolio.
This role will focus primarily on non-subscription mobile apps, ensuring product stability,
correct functionality, and smooth user experience across iOS and Android platforms.
The QA Engineer will collaborate closely with Product, Development, and Design teams to
help deliver reliable and high-quality releases.


Responsibilities
● Execute functional, regression, and smoke testing on iOS and Android applications.
● Validate core app flows, including onboarding, feature functionality, ads integrations, and
in-app purchases.
● Identify, document, and report bugs with clear reproduction steps and impact description.
● Support release testing before production deployments and app store submissions.
● Perform cross-device and cross-OS validation.
● Validate basic API responses and backend integrations when required.
● Assist in improving QA documentation and test cases.
● Proactively flag UX issues and inconsistencies during testing.


Requirements
● 1–2 years of experience in QA (mobile experience strongly preferred).
● Basic understanding of iOS and Android app environments.

● Experience with bug tracking tools (e.g., JIRA or similar).
● Strong attention to detail and structured thinking.
● Ability to follow testing processes and meet deadlines.
● Comfortable working in cross-functional teams.
● Professional English for documentation and internal communication.


Nice to Have
● Experience testing apps with ads or freemium monetization models.
● Basic knowledge of Firebase, analytics tools, or crash reporting platforms.
● Exposure to API testing tools (e.g., Postman).
● Interest in automation testing (not required)

Our client is a travel tech startup that helps users automatically save money on flights and hotel bookings. The platform monitors booked reservations and, if the price drops, rebooks or secures a refund so users get the savings without any manual effort. The product integrates with users’ email to track bookings and works with major airlines and hotels worldwide. The company operates on a performance-based model, taking only a percentage of the savings it generates.

Requirements

Must-have skills

• Node.js — 8-10+ years of commercial experience
• Express.js — building REST APIs, middleware, routing
• MongoDB — Mongoose ODM, aggregations, indexing, query optimization
• Redis — caching, pub/sub, queues
• Testing — writing unit and integration tests (Mocha, Chai, Supertest or similar)
• Git — branching, code review, merge requests
• REST API — design and third-party integrations

Nice-to-have skills

• TypeScript — typing, migrating JS projects to TS
• GCP (Google Cloud Platform) — Cloud Run, KMS, Cloud Storage
• OpenSearch/Elasticsearch — full-text search, indexing
• REDIS — cache, queues
• Socket.io/WebSockets — real-time communication
• Gmail API / Google APIs — OAuth 2.0, email processing
• Stripe — payment integration, webhooks
• Twilio — SMS notifications
• Cheerio — HTML parsing
• Handlebars — email templating

Would be a plus

• Knowledge of queue patterns and background job processing
• Experience with Passport.js (JWT, OAuth)
• Understanding of web application security principles (OWASP)

Responsibilities

• Develop and maintain backend services on Node.js
• Write automated tests for new and existing code
• Integrate with third-party APIs (payment systems, email services, SMS)
• Optimize performance and scalability
• Work with MongoDB database, Redis storage and OpenSearch engine
• Conduct code reviews and participate in technical discussions
• Work with existing codebase, refactoring

Tech Stack

• Runtime: Node.js 22
• Framework: Express.js
• Database: MongoDB (Mongoose)
• Search: OpenSearch
• Cache: Redis
• Real-time: Socket.io
• Cloud: GCP (Cloud Run)
• Auth: Passport.js (JWT, Google OAuth 2.0)
• Payments: Stripe
• Email: Gmail API, Resend
• SMS: Twilio
• Testing: Mocha, Chai, Supertest, Sinon
• Validation: Joi, Zod
• Logging: Winston

PayDo, a leading Electronic Money Institution (EMI) authorised by the FCA in the UK, FINTRAC in Canada, and MFSA in Malta, operates in 140 countries and over 25 industries. Offering multicurrency IBANs, merchant solutions, acquiring and mass payment options, PayDo provides premium and convenient payment services. With all features available through one platform and contract, PayDo is a preferred solution for local and international payments. 

The Support Specialist serves as the primary point of contact for customers seeking assistance with our products and services. This role is critical in ensuring a high level of customer satisfaction and loyalty by providing timely, effective, and empathetic solutions to customer issues. The Support Specialist is responsible for handling inbound requests (via email, phone, chat, and other channels), troubleshooting technical issues, and escalating more complex cases as necessary. This role requires a blend of communication & financial skills, and a customer-first mindset.

Requirements

• Minimum of 2 years of experience in a customer support role (L1), preferably within a FinTech, EMI or regulated financial services environment
• Proven ability to effectively respond to incoming client requests across various channels, including emails, chats, and occasional phone calls
• Demonstrated ability to process client complaints, provide effective solutions, and offer assistance within specified internal SLAs
• Experience with escalating issues to relevant internal departments (e.g., in Jira) and diligently monitoring their resolution in accordance with defined escalation channels and SLAs
• A genuine customer-centric mindset, with a proactive approach to identifying opportunities to offer additional services and enhance customer activity
• Experience with specific ticketing systems or CRM platforms
• Fluent English (written and verbal) and Ukrainian/Russian
  
  Responsibilities
• Reply to the incoming requests from clients (emails, chats, occasionally phone calls)
• Process complaints, and provide solutions and assistance to clients within a specified time frame due to internal SLA
• Escalate, where necessary, and control tasks completed by other departments in Jira
• Escalate various issues and monitor their resolution to the relevant contact persons in arrogance with the SLAs and defined escalation channel
• Update articles in Confluence on an ad hoc basis or regularly, in the specific area the CS agent is responsible for
• Strong, soft, organisational, and self-management skills, customer-oriented approach
• Creative thinking: offer additional services and improve customer activity
• Shadowing work for other departments in support (AML, KYB, KYC Teams)

• Onboarding B2B clients through the ticketing system.

   

We work in a result-driven culture. You will fit in if you:

• Own your work with no excuses.
• Take initiative and act before being told.
• Deliver results that make a real impact.

• Solve problems quickly with practical solutions.

   

What we offer:

• An advanced payment product that allows you to get a wide range of professional experience and boost your career in fintech.
• A clear career path with opportunities for high-performing employees to advance into Senior roles or rotation plans, fostering continuous growth and development.
• Annual Learning & Development Budget – invest in your growth with dedicated funds for courses, training, and certifications.
• Regular Performance Reviews Based on KPIs – for your professional growth.
• Innovation Financial Rewards – share your ideas through our PayDo Ideas Hub and earn extra bonuses.
• Public Holidays tailored to your country’s calendar.

• Flexible Payout Options – PE accounts or popular e-wallets.

   

Become part of a global team redefining FinTech. Your expertise, passion, and ideas will shape the future of payments with PayDo!