Jobs at Djinni

If you are a communicative person, want to grow in the IT field, have an Upper Intermediate level of English (or higher), and experience in project management, we invite you to join the Python Automation Masters team.

Responsibilities:

• Coordinating 5+ developers
• Managing 5+ projects
• Planning and controlling execution timelines
• Monitoring team workload
• Regular sync-ups with clients
• Upselling on projects
• Participating in pre-sales
• Creating project use cases and presentations (using existing templates)

Tools:

• LLMs
• Trello
• Google Docs / Google Sheets
• Calendly
• Loom
• Canva 

• Apollo

   

Required skills and qualifications:

• At least 1 year of experience as a project manager
• Upper Intermediate English level (written and spoken)
• Upwork account (or ability to create one)
• Ability to communicate effectively with clients
• Proactivity, initiative, and strong communication skills
• Technical education is an advantage

Additional advantages:

• Understanding of scraping topics
• Negotiation skills, especially in sales
• Basic knowledge of:
  • Python
  • Databases
  • Google Sheets
  • API
• Experience with Upwork

Work conditions:

• Remote work
• Communication via Telegram/Watsapp/Slack

We offer:

• Remote work format
• Training and support during the probation period, as well as learning materials
• Friendly team environment.

Remote 
Working Hours: Aligned with EST calling hours (flexibility required, occasional shifts up to 8:00 PM CET)

About the Role

We’re looking for a proactive and driven Sales Development Representative (SDR) to join our team. This role focuses heavily on outbound prospecting, especially cold calling, to generate qualified opportunities for the sales team. You’ll be the first point of contact for potential customers and play a key role in building our pipeline.

Key Responsibilities

• Conduct outbound prospecting through cold calls to generate new business opportunities
• Engage and qualify leads through meaningful conversations
• Identify customer needs and position relevant solutions
• Maintain accurate records of interactions in CRM systems
• Collaborate with the sales team to ensure smooth handoff of qualified leads
• Meet and exceed daily/weekly activity and pipeline targets

Requirements

• Proven experience in cold calling and outbound sales
• Strong conversational English skills (clear, confident, and engaging communication)
• Experience working with or targeting the US market
• Ability to handle objections and navigate conversations effectively
• Self-motivated with a results-driven mindset
• Comfortable working flexible hours aligned with EST time zones

Nice to Have

• Experience with LinkedIn outreach and social selling
• Experience running email outreach campaigns
• Familiarity with CRM tools and sales engagement platforms

Working Hours

• Primary focus on US (EST) calling hours
• Workday is not entirely call-heavy, but flexibility is required
• Occasional schedule adjustments up to 8:00 PM CET

What We Offer

• Competitive compensation (base + performance incentives)
• Opportunity to grow within a fast-paced sales environment
• Supportive and collaborative team culture

Who we are:
Selesa offers IT outsourcing, specialist out-staffing, and project management services to enhance business operations. We focus on providing skilled professionals for IT needs, including development, security consulting, and business development. Selesa also manages sales, account management, and human resources to support company growth. Our services are known for efficiency, quality, and strong communication, making us a trusted partner for businesses looking to streamline and secure their IT infrastructure. Originated in Vilnius, Lithuania, we cater to global clients.

Who we are looking for:

We are looking for a Level 2 Support Specialist to act as the technical bridge between customer-facing Level 1 agents and Level 3 team, responsible for investigating and resolving complex issues in integrations with partners, payments, bonus malfunctions, and other platform issues. s.

Responsibilities

• Resolve complex technical incidents related to games, transactions processing, API requests
• Perform root cause analysis,prepare incident reports, escalate to L3 or dev team
• Manage second line investigation of issues and testing of newly released games 
• Perform detailed testing of the integrations with providers and operators
• Analyze logs and metrics to identify failures or anomalies
• Gather client requirements to coordinate with team
• Provide help to customer inquiries
• Coordinate the communication flow between L1 and L3 teams for escalated issues.
• Handle client escalations by updating status flags, escalating to L3.
• Identify and troubleshoot different types of APIs and customer integrations issues
• Maintain internal documentation

Requirements:

• Excellent communication skills
• Good knowledge of ticketing systems
• General understanding of client-server architecture
•  iGaming-specific knowledge would be a plus
• 2+ years of experience in Customer or Technical Support
• Strong analytical and troubleshooting mindset
• Expertise with documenting processes and knowledge
• Proficiency in English
• Strong attention to detail and teamwork skills
• Ability to meet deadlines in a fast-paced environment

What we offer:

• Fully remote position with a flexible schedule
• Long-term opportunity with potential for financial and career advancement

• Supportive and positive work culture, collaborating with like-minded teammates

   

When submitting your application, please make sure to include your responses to the following screening questions in your COVER LETTER:

1. Please explain to us your level of spoken/written English. Just rank it from 1 to 10, where 10 means a Native Speaker; 8-9 means a Near Native Speaker; 6-7 means Fluent Speaker; under 6 any further levels.
2. Can you share examples from your portfolio that showcase your Level 2 Support experience?
3. What are your monthly salary expectations for a long-term, full-time position (if we consider 40 hours a week)?
4. What is your notice period and how soon can you join ?

Pixel mindIT is an innovative IT company specializing in software development, web applications, and mobile apps. We bring together a team of professionals who work with the latest technologies. You’ll find a creative approach to solving complex challenges, efficient project management, and a continuous improvement process with us.

Requirements:

- knowledge JavaScript/TypeScript
- еxperience in developing on React.js;
- knowledge of Next.js would be an advantage

- familiarity with Redux/React Redux

- proficient in using Git.
- English level: B1 or higher.
 

What We Offer:
- Flexible working hours.
- A friendly and welcoming work environment in a comfortable office.
- Official employment with a competitive salary based on your experience and skills.
- An exciting opportunity to contribute to innovative projects.

Company Overview

ArboStar is a fast-growing B2B SaaS platform providing business management solutions tailored for the tree care and green industry. We are scaling across North America and internationally, helping companies streamline operations, manage leads, and grow revenue.

Role Overview

We are seeking a Marketing Director to own marketing strategy, execution, and performance across paid acquisition, PR, partnerships, and analytics.

This role is responsible for leading an established marketing team and ensuring marketing efforts directly support business growth through high-quality demand generation, strong MQL → SQL conversion, and measurable ROI.

The Marketing Director operates as the single point of accountability for marketing outcomes, working closely with Sales and Product.

Key Responsibilities

Marketing Strategy & Ownership

• Own end-to-end marketing strategy, priorities, and execution across all channels.
• Define quarterly and annual marketing plans aligned with company growth goals.
• Own core marketing KPIs, including lead quality, MQL → SQL conversion, pipeline contribution, and ROI.
   

Team Leadership & Management

• Lead, mentor, and manage a marketing team of 8 specialists (paid media, content, PR, partnerships, and supporting roles).
• Set clear goals, priorities, and performance expectations for the team.
• Ensure effective execution, accountability, and continuous performance improvement.
   

Demand Generation & Paid Media Oversight

• Oversee paid acquisition strategy across Google Ads, Meta Ads, LinkedIn Ads, Bing Ads, Capterra, and other relevant B2B platforms.
• Guide budget allocation and optimization decisions based on funnel performance and revenue impact.
• Ensure structured testing, CRO initiatives, and data-driven optimization across campaigns.
   

PR, Partnerships & Brand Growth

• Own PR and partnership strategy, including industry associations, media outlets, and strategic collaborators.
• Strengthen ArboStar’s brand visibility and credibility within the vertical B2B SaaS market.
• Ensure PR and partnership initiatives support demand generation and pipeline goals.
   

Cross-Functional Collaboration & Analytics

• Work closely with Sales to align campaigns with lead quality expectations and pipeline needs.
• Collaborate with Product on analytics, attribution, and marketing integrations.
• Oversee marketing reporting, dashboards, and performance reviews.

Qualifications & Skills

• 5+ years of experience in B2B SaaS marketing, including team leadership and performance ownership.
• Proven experience leading multi-channel demand generation and paid acquisition.
• Strong understanding of lead quality, MQL → SQL conversion, and revenue attribution.
• Experience managing marketing teams and cross-functional stakeholders.
• Strong analytical mindset and decision-making based on data and ROI.
• Comfortable owning outcomes, priorities, and trade-offs.
• Proven experience managing and optimizing $20,000+ monthly paid media budgets with a focus on ROI and lead quality.
• English proficiency B2 or higher.

Nice to Have

• Experience in vertical SaaS, field services, or construction-related industries.
• Familiarity with marketing automation platforms and workflow optimization.
   

What We Offer

• Opportunity to work in the green industry, supporting arborists and service companies that contribute to sustainable urban and environmental ecosystems.
• Competitive salary with performance-based incentives.
• Fully remote work aligned with Kyiv time (14:00–22:00)
• Leadership role with ownership over an established marketing team.
• Direct impact on pipeline growth, revenue, and company strategy.
• Close collaboration with executive leadership and cross-functional teams.

At Promova, we’re redefining language education for the AI-powered era — making learning accessible, personal, and inspiring for millions of people worldwide. Our 150+ teammates unite around one mission: to connect people, bridge cultures, and empower lifelong learners — in every country except aggressor states (yes, even Antarctica).

We blend AI innovation with human creativity to help people speak with confidence and truly belong anywhere. If you want to test bold ideas, move fast, and make an impact — you’ll feel right at home.

About the Role

We’re looking for a Motion Designer (freelance or full-time) to create emotionally engaging, high-performing video ads that strengthen our marketing message, capture attention, and drive business results.

In this role, you’ll directly influence key performance metrics such as retention, CTR, CPA, and overall creative effectiveness.

You’ll get the freedom to experiment with bold, trend-led concepts and work with cutting-edge AI tools, including Claude integrations, creative agents, and more.

What You’ll Do

You’ll lead the creation of high-performing motion content that drives measurable growth across major paid channels. You’ll test, iterate, and push Promova’s creative capabilities forward — from production to AI-powered innovation.

• Produce video ads for Meta, TikTok, YouTube, and other acquisition channels.
• Partner with the performance team on creative testing — translate performance data into design iterations that improve CTR, CPA, and conversion.
• Develop new creative concepts and scale what works into winning, testable hypotheses.
• Partner with creative marketing specialists to identify what resonates with our audience and why.
• Stay on top of creative trends across paid social and spot what’s worth testing for our audience.
• Research and integrate AI tools to improve team workflows (AI animation, video generation, automation).

What We’re Looking For

• 1+ years of experience in motion design.
• Experience in creating performance marketing (paid Meta, TikTok and other ads) creatives.
• Advanced proficiency in Adobe After Effects.
• Solid knowledge of Illustrator, Photoshop, Premiere Pro, or Figma.
• Experience working with brand guidelines and adapting brand assets for different formats.
• Confident use of GPT, Midjourney, and AI video tools.

Interested? Apply now and let’s make the growth happen!

About Zoop

Zoop is a platform that allows Creator's to monetize their content and influence more effectively and fans to engage more immersively through a gamified experience.

Our goals and main challenges are:

• Giving fans the ability to be closer to their beloved celebrities, acquire access to them and complete challenges
• Providing Creators with a tool kit to grow their brands and expand revenue streams

Responsibilities:

• Analyze and validate requirements (specifications, acceptance criteria, etc.)
• Create Test Documentation (test design, test scenarios, test cases, checklists, etc.)
• Prepare Test Data
• Perform Functional / non-functional testing of product increments
• Update baseline documentation following requirements changes
• Create bug reports and document deviations from the expected results with screenshots and videos
• Provide regular Test Status updates to the team
• Work with Project and Test Management Tools 

Requirements:

• Understanding the purpose of Software Quality
• Knowledge of Fundamental Test Process Phases
• Knowledge of Testing Types and Techniques
• Knowledge of Test Documentation types/purpose
• Strong self-organization skills
• Level of English: At least Intermediate

Would be a plus:

• Technical skills in test scenario preparation and test execution
• Technical skills in documenting and troubleshooting defects
• Familiarity with test case/ project management tools (e.g., JIRA, Qase, TestRail, etc.)
• Bachelor’s or Master’s degree in Computer Science or in “STEM” Majors (Science, Technology, Engineering, and Math)

We are looking for an Affiliate Manager who knows how to build strong partnerships, work with traffic, and scale results.
This role is for someone who feels confident in the iGaming affiliate space and understands how to turn partnerships into sustainable business growth.
Responsibilities:

• Source and attract new partners to the affiliate program, including attending industry conferences
• Manage partners end-to-end: from onboarding and deal negotiation to link distribution, payouts, and upselling
• Build and maintain long-term relationships with existing partners, scaling traffic volumes
• Analyze traffic performance across CPA, RevShare, and Hybrid models; calculate ROI and suggest improvements
• Collaborate with internal teams (support, marketing, analytics, finance, product) to ensure smooth operations
• Maintain reporting and planning
• Execute tasks and achieve performance targets
   

Requirements:

• 1+ year of experience in affiliate marketing within the iGaming industry
• Strong communication skills: ability to negotiate, build relationships, and resolve conflicts
• Experience working with traffic sources: social media, SEO, Facebook, ASO, PPC, and paid traffic in general
• Strong verbal and written communication skills
• English level B1 or higher
   

What we offer:

• Competitive compensation based on your experience, expertise, and results
• Remote work format (5/2) with flexible start of the working day
• Paid vacation and sick leave, plus additional days off
• Opportunity to work in a fast-growing iGaming project with real impact on the product
• Company-provided equipment and budget for home office setup (if needed)
• Transparent bonus system, weekly team activities, and regular gifts
• Supportive team and open communication
   

If you enjoy working in affiliate marketing, know how to build partnerships, and want to grow in iGaming — let’s connect 🤝

We are looking for a Customer Support Specialist with experience in payments/fintech / iGaming environments to support users and partners with payment-related inquiries.

You will work closely with Payments, Risk, and Finance teams, handling payment issues, investigating transactions, and ensuring smooth communication with clients and partners.

Responsibilities

• Handle customer inquiries via chat, email, and ticketing systems
• Support users with payment-related issues (deposits, withdrawals, failed transactions)
• Investigate and resolve chargebacks, refunds, and transaction discrepancies
• Communicate with internal teams (Payments, Risk, Compliance) to resolve issues
• Work with PSP providers to clarify transaction statuses when needed
• Monitor transactions and identify potential issues or irregularities
• Maintain high-quality customer experience and response standards
• Document common issues and contribute to process improvements

Requirements

• 0,6+ years of experience in Customer Support within fintech, payments, or iGaming
• Good understanding of:
  • Payment flows (deposits/withdrawals)
  • Chargebacks and refunds
  • Transaction investigation
• Experience working with payment systems or PSPs is a strong advantage
• English – B2+ / strong communication skills
• Ability to work in a fast-paced, high-volume environment
• Strong attention to detail and problem-solving skills
• Experience with CRM / ticketing tools

Nice to Have

• Experience in iGaming or high-risk payments
• Basic understanding of crypto payments

What We Offer

• Fully remote work
• Flexible working hours
• Opportunity to grow within a fast-scaling fintech company

• International environment and exposure to global payment operations

   

We are looking for a Project Manager/Coordinator (Lviv!) who will manage our bright IT Security Consulting team.

We are looking for a Personality with remarkable communication skills, previous experience in managing client expectations and engineering teams, attention to detail, and the ability to work cross-functionally, converting talented engineers into a high-performance team.

The new Manager will join our outstanding Delivery Leadership team. The ideal candidate doesn’t hesitate to manage talents, clients and project success.

Responsibilities:

• Coordinate and manage multiple short-term cybersecurity projects related to penetration testing and security consulting.
• Plan and manage team workload and resource allocation across ongoing projects.
• Monitor project execution, ensuring timely delivery, quality standards, and client satisfaction.
• Act as the main coordination point between clients and internal technical teams during project execution.
• Track project progress, identify risks or blockers early, and propose solutions.
• Coordinate engineers’ work across multiple engagements and ensure smooth project flow.
• Support team collaboration and maintain clear communication within the delivery team.

• Ensure projects follow UnderDefense delivery processes and operational standards.

   

Qualifications:

• At least 2+ years of project management experience.
• Experience in managing 10+ people.
• Excellent written and verbal communication skills, both Ukrainian and English.
• Practical experience in implementing scope, quality, and time management principles.
• Good knowledge of JIRA.

Personal qualities:

• A passion for challenges and courage to manage people.
• Being self-motivated, able to multitask, reliable to deliver on time, a quick-thinker, and able to work in a fast-paced work environment.
• Strong organizational, negotiation, and conflict-resolution skills.
• Know and practice active listening techniques.

Nice to have:

• Technical background.
• Some knowledge of the cybersecurity domain.

About other benefits:

• Competitive compensation package with opportunities for career advancement.
• Innovative and dynamic work environment focused on product development.
• Opportunities for global collaboration with teams around the world.
• Paid time off including vacation and sick leave.
• Reimbursement for professional development activities such as conferences and certifications.
• Health and wellness benefits including internal medical insurance.
• Social events and team-building activities to foster a positive work culture.
• Minimal bureaucracy to ensure efficiency and productivity.

We are looking for a Senior-level freelance engineer with proven, hands-on experience in backend and systems development (Python and C++) for drones, UAVs, or robotic platforms. This role involves building critical software that directly powers autonomous aerial operations, from onboard systems to mission control infrastructure.

What you’ll do

• Design and develop backend services for mission control and monitoring of autonomous drones
   
• Build reliable data pipelines to process and analyze telemetry in real time
   
• Implement and maintain communication protocols (MAVLink over UDP/TCP)
   
• Integrate with PX4 or ArduPilot flight stacks and extend/customize C++ components when needed
   
• Contribute to software deployment on embedded platforms (e.g., Raspberry Pi, NVIDIA Jetson)
   
• Collaborate remotely with robotics, hardware, and frontend teams to deliver end-to-end UAV solutions
  
   

You have

• Mandatory: production-level experience building software for drones/UAVs or robotic platforms
   
• Strong Python expertise (Asyncio, FastAPI/Flask, or similar frameworks)
   
• Solid C++ experience in robotics, real-time systems, or embedded development
   
• Practical experience with PX4 or ArduPilot flight stacks
   
• Hands-on experience with MAVLink protocol
   
• Strong understanding of UAV/robotics development workflows
   
• Experience working in Linux environments
   
• Hands-on knowledge of Docker and containerized deployments
   
• Git and version control best practices
   
• Experience designing and maintaining CI/CD pipelines
   
• Solid understanding of networking concepts (UDP/TCP, DHCP, traffic debugging tools)
  
   

Nice to have

• Experience with software deployment on embedded hardware platforms
   
• Experience with telemetry visualization or monitoring dashboards
   
• Familiarity with video streaming technologies (depending on the team assignment)
   
• Exposure to cloud-based infrastructure (AWS, GCP, or Azure)
  Prior work in Agile, cross-functional robotics teams
  
   

What we offer

• Freelance / hourly paid (long-term collaboration possible)
   
• Competitive rate based on expertise and contributions
   
• 100% remote & flexible working hours
   
• Direct involvement in cutting-edge UAV and robotics projects
   
• A motivated international team where your work has a real impact on live autonomous systems
  
   

👉 Proven PX4 or ArduPilot experience is required. If you bring practical UAV/drone software expertise (Python + C++) and understand real-world robotics workflows, we’d be excited to talk with you.

We are a product company in the iGaming industry, looking for a Head of VIP who will take ownership of developing one of our key business направленияs.
This role involves both strategic and operational leadership with a direct impact on core business metrics.
 

⚡ Key Responsibilities

• Develop and execute the VIP strategy
• Manage operational processes and teams
• Drive and monitor key performance metrics
• Build and optimize VIP funnels and retention mechanics
• Analyze data, identify growth opportunities, and make informed decisions
• Forecast and plan performance indicators
• Collaborate closely with Product, Marketing, and Support teams
   

💫 Requirements

• 2+ years of experience in iGaming
• Proven experience in team management
• Strong experience working with metrics
• Experience building or contributing to strategy
• Solid understanding of the VIP segment and high-value customers
• Strong analytical mindset with a data-driven approach
   

✨ What We Offer

• Competitive compensation
  Salary aligned with your experience, skills, and contribution
• Remote work
  Fully remote setup with a flexible start to your workday
• Professional growth & impact
  Opportunities to grow within the company and influence product and processes
• Paid time off
  Vacation, sick leave, and additional days off
• Comfortable workspace
  Company-provided equipment and budget for home office setup if needed
• Bonuses & perks
  Transparent bonus system, weekly team activities, and regular gifts
• Team & culture
  Friendly, supportive team with open communication

UnderDefense is one of the fastest-growing cybersecurity companies in Europe, trusted by 300+ global organizations. Recognized by Gartner and Clutch, we protect companies worldwide with cutting-edge MDR, offensive security, incident response, and our rapidly scaling SaaS platform UnderDefense MAXI.
As we continue expanding in the U.S. market, we are strengthening our communications engine. We are looking for a hands-on PR Manager who can elevate our brand, amplify our founders’ voices, and drive strategic visibility across global tech and business media.This is a high-impact role for someone who can both shape PR strategy and execute it independently.

Role Overview:

The PR Manager will own both corporate communications and executive PR, working directly with our CEO and Marketing leadership. You will build our media presence from the ground up, pitch UnderDefense’s expertise, drive thought leadership, and manage communication around cybersecurity incidents and industry commentary. We need someone who is proactive, resourceful, and capable of navigating a fast-paced environment with no bureaucracy and high expectations for output.

Key Responsibilities:

• Build and execute PR strategy to increase UnderDefense’s visibility in U.S. and global markets.
• Develop and maintain relationships with journalists, editors, analysts, and influencers in tech, business, and cybersecurity media.
• Pitch company news, industry commentary, product updates, and expert insights from UnderDefense leaders.
• Develop and manage the personal brand of the founder as a key industry voice: secure interviews, speaking opportunities, and expert positioning.
• Identify media opportunities based on security incidents, industry reports, and threat trends.
•  Draft press releases, statements, talking points, briefs, and media kits.
•  Build a steady pipeline of PR opportunities by working closely with internal teams (security, product, pentest) and turning their insights into media stories.
•  Prepare executives for interviews, panels, podcasts, and conferences.
• Collaborate with marketing to align messaging across PR, social media, events, and content.
• Drive PR reporting: coverage tracking, share of voice, and impact on brand awareness.
• Ensure messaging consistency across all external channels.

•  Use AI tools to accelerate research, drafting, and reporting workflows.

   

Qualifications:

Must-have:

•  3+ years of experience in PR or Communications for B2B tech, SaaS, or cybersecurity companies.
•  Strong media relations skills with proven experience securing coverage (preferably in U.S./international media).
• Excellent English writing skills: press releases, pitches, executive quotes, op-eds (C1–C2 minimum).
•  Experience working directly with founders or C-level executives on thought leadership and personal brand.
• Ability to operate independently, pitch proactively, and deliver end-to-end results.
• Strong storytelling skills and understanding of how to make technical topics newsworthy

•  Comfort with AI tools (drafting, research, content generation) and ability to QA AI output critically.
   

  Nice to have:

•  Experience in or direct network within the cybersecurity industry.
• Experience in crisis communications or reactive PR based on industry incidents.
• Familiarity with U.S. media landscape and PR tools (Meltwater, MuckRack, etc.).
• Understanding of product positioning and collaboration with marketing teams.

Why UnderDefense:

• Work with global cybersecurity experts and a hands-on, visionary CEO.
• Direct impact on the company’s brand, visibility, and industry influence.
•  Fast-paced, no-bureaucracy culture that values ownership and initiative.
•  Competitive USD compensation.
• Remote-first, flexible work environment.
•  Opportunity to build PR function from scratch and scale it as the company grows.
•  Join a team recognized for innovation, speed, and strong product vision.

At UnderDefense, we protect the digital world by helping businesses stay ahead of cyber threats. Our cutting-edge cybersecurity services and award-winning team empower global enterprises to operate securely and with confidence.

We are seeking a hands-on B2B social media strategist to turn our LinkedIn and YouTube presence into a lead generation engine and a brand awareness powerhouse. This role is perfect for someone who thrives on creating impactful content in SaaS or highly technical industries like cybersecurity, and wants to work directly with our CEO and subject-matter experts to amplify their insights.

What you’ll do:

• Manage the CEO’s LinkedIn presence as the primary growth channel (content creation, publishing)
• Work directly with the CEO to translate ideas, expertise, and feedback into content 
• Use AI tools to generate, edit, and scale content (text, visuals, presentations, video), while maintaining high quality and consistency
• Support the company’s LinkedIn page and distribution through internal stakeholders’ profiles
• Analyze content performance and optimize based on what drives visibility, engagement, and leads
• Collaborate with design and marketing to ensure consistent messaging and visual standards

What makes you a great fit:

• Experience managing a founder’s personal brand on LinkedIn or corporate LinkedIn page (B2B, SaaS, or similar)
• Track record of driving measurable results via social media (leads, engagement, traffic)
• Experience using AI tools for content creation (and more importantly — controlling quality, not just generating content)
• Strong execution mindset: you can move fast, test ideas, and iterate without waiting for perfect input

Why join UnderDefense?

• Work with a world-recognized cybersecurity company featured in Top 200 MSSPs globally
• Your content will reach CTOs, CISOs, and decision-makers at Fortune 500 companies
• Be part of a smart, passionate team that values initiative and creative freedom

• Direct influence on company growth with close collaboration with leadership

   

If you want to turn social media into a true business driver, create content with global reach, and be part of a fast-scaling cybersecurity leader, we’d love to meet you!

From Ukraine to Europe: Nova Post Europe is already operating in 16 countries — and we keep growing every day. Our team is united by the desire to move forward, achieve results, and explore new opportunities together.

Customer Care Center is the heart of the company, working proactively through end-to-end parcel monitoring, shipment follow-up, and proactive customer communication. It helps customers resolve any issues quickly while providing the company with valuable insights to continuously improve processes and service quality.

About the role

We are looking for a Customer Care Analyst responsible for forecasting workload, scheduling, and capacity planning.in our Customer care center. 
This role is for someone who works confidently with data and turns it into clear planning decisions.

Your mission

To ensure stable customer care operation and high service levels through accurate forecasting and workforce planning.

Main tasks:
• Forecasting workload (calls, chats, emails, back-office)
• Building and optimizing schedules
• Capacity planning and hiring needs
• Analyzing plan vs actual (shrinkage, occupancy, adherence)
• Adjusting plans based on operational changes

Requirements:
• 2+ years in WFM / Real-Time / Capacity Planning (50+ agents) or in Data Analytics or in Business Analytics 
• knowledge of workload models
• Experience in forecasting (data, seasonality, trends)
• Advanced Excel / Google Sheets
• WFM systems and BI tools — as a plus
• Strong analytical thinking

We offer:
• Official employment and social guarantees;

• Full provision of work equipment;
• Flexible work format: remote or hybrid;
• International environment and large-scale challenges;
• Real impact on the development of European business;
• Professional growth within the Nova group of companies.