Jobs at Djinni

We’re looking for a Technical (Python) Support Engineer to keep our production applications stable and fast during weekend shifts. You’ll handle incident triage, bug fixes, and small improvements while collaborating with the core team when escalation is needed.

Shift on Saturday & Sunday options (choose one):

• 06:00–12:00
• 12:00–18:00
• 18:00–00:00
   

What you’ll do

• Maintain and troubleshoot Python/Django web applications
• Debug and optimize database performance (PostgreSQL)
• Operate core AWS services (EC2, S3)
• Diagnose issues with cross-functional teams and implement quick fixes
• Keep code changes clean, documented, and secure
• Handle end-user requests and provide technical assistance

What we’re looking for:

• English: Upper-Intermediate or higher
• Experience: 6+ months with Python & Django OR no commercial experience but:
  • Completed relevant courses/bootcamps (Python, Django, Databases, AWS)
  • Strong fundamentals (data types, HTTP/REST, Git, basic Linux, debugging)
  • Hands-on projects (pet projects, labs, internships) — GitHub links welcome
• Solid knowledge of PostgreSQL (or another relational DB)
• Basic familiarity with AWS (EC2, S3)
• Strong analytical and debugging skills
• Basic understanding of REST APIs and front-end basics (HTML, CSS, JavaScript)
• Clear communicator; comfortable working independently and in a team

Nice to have

• Docker, Kubernetes, and CI/CD pipelines
• Web application security best practices
• Experience in an Agile environment
   

What we offer

• Paid part-time weekend shifts
• Flexible choice of shift blocks
• Supportive team and transparent processes
• Fast track to real production experience

We’re looking for a Technical Support Engineer to join our remote team and ensure smooth operation of our applications during weekday night shifts.

Schedule: Monday–Friday, 23:00–07:00 (GMT+3) 

Location: Remote

What you’ll do

• Provide prompt, professional support via chat, email, and ticketing tools
• Monitor infrastructure & app health to ensure uptime and performance
• Troubleshoot bugs; escalate critical issues to the engineering team when needed
• Run routine checks on cloud services and resolve infra-level problems
• Log incidents, track resolutions, and evolve our internal knowledge base
• Partner with Engineering & QA for smooth handovers and clear communication

What we’re looking for: 

• Сonversational English level: at least Upper-Intermediate, and if it's higher, that's even better.
• 6+ months experience with Python & Django OR no commercial experience but:
  • Completed relevant courses/bootcamps (e.g., Python, Django, Databases, AWS)
  • Strong technical fundamentals (data types, HTTP, REST, git, basic Linux, debugging)
  • Hands-on projects (pet projects, labs, or internships) — GitHub links welcome
• Good knowledge of PostgreSQL (or another relational DB)
• Familiarity with AWS (EC2, S3) — basics are fine
• Solid analytical & debugging skills
• Basic understanding of REST APIs and front-end (HTML, CSS, JavaScript)
• Clear communicator; comfortable working independently and as part of a team

Nice to have

• Experience with Docker/Kubernetes and CI/CD pipelines
• Knowledge of web app security principles

• Background in Agile/Scrum environments

   

If you like staying ahead of problems and owning the night shift, we’d love to hear from you.

Responsibilities:

• Drive the strategy and roadmap for debit, credit, and virtual card products.
• Launch card programs from scratch: from BIN sponsorship and Visa/Mastercard approvals to card issuance and transaction processing.
• Manage integrations with processing platforms, personalization bureaus, and settlement partners.
• Oversee the enablement of Apple Pay, Google Pay, and tokenization services.
• Ensure compliance with Visa/Mastercard standards, PCI DSS, and local regulatory requirements.
• Collaborate with engineering, operations, and compliance teams to deliver scalable solutions.
• Define product requirements and track key metrics (interchange, transaction volumes, active card usage).
• Work with payment networks and partners to optimize card economics and enhance customer experience.

What We Expect from You:

• 4+ years of experience in product management or card program management within banking or fintech.
• Proven track record of launching Visa and/or Mastercard card products.
• Strong understanding of card scheme rules, BIN sponsorship, and regulatory requirements.
• Hands-on experience with Apple Pay, Google Pay, tokenization, and card transaction flows.
• Familiarity with processing systems, card personalization, and settlement operations.
• Excellent project management and stakeholder communication skills.
• Fluency in English.

Who we are:
Selesa offers IT outsourcing, specialist out-staffing, and project management services to enhance business operations. We focus on providing skilled professionals for IT needs, including development, security consulting, and business development. Selesa also manages sales, account management, and human resources to support company growth. Our services are known for efficiency, quality, and strong communication, making us a trusted partner for businesses looking to streamline and secure their IT infrastructure. Originated in Vilnius, Lithuania, we cater to global clients.

Who we are looking for:

We’re looking for a Client Success Manager who will be responsible for making sure clients get the most value out of a company’s product or service. The main goal is to build long-term relationships and help clients succeed, which in turn reduces churn and drives growth.

Responsibilities

• Develop and maintain strong, long-term client relationships.
• Act as the primary point of contact for clients, ensuring a positive customer experience.
• Guide clients through onboarding to ensure fast adoption and value realization.
• Understand client goals and align product usage to meet their business needs.
• Monitor customer health, satisfaction, and retention metrics.
• Proactively identify and resolve issues to prevent escalations.
• Regularly engage with clients to provide updates, best practices, and product insights.
• Collaborate with internal teams to advocate for client needs and improvements.
• Identify opportunities for upselling, cross-selling, and contract renewals.
• Provide feedback to product and management teams based on client input.

Requirements:

• Experience in iGaming is a must
• 5+ years experience in Client Success, Account Management, or related client-facing roles.
• Work experience in product lifecycle, SaaS integrations.
• Familiarity with SaaS environments and technical concepts to engage effectively with clients and internal teams
• Knowledge of software tools and platforms that unify customer data and insights to support effective account management.
• Ability to leverage aggregated customer data and reports to guide and support a team of CSMs
• Strong attention to detail and teamwork skills.
• Ability to meet deadlines in a fast-paced environment.

What we offer:

• Fully remote position with a flexible schedule
• Long-term opportunity with potential for financial and career advancement
• Supportive and positive work culture, collaborating with like-minded teammates
•  

When submitting your application, please make sure to include your responses to the following screening questions in your COVER LETTER:

1. Please explain to us your level of spoken/written English. Just rank it from 1 to 10, where 10 means a Native Speaker; 8-9 means a Near Native Speaker; 6-7 means Fluent Speaker; under 6 any further levels.
2. Can you describe a time you led client lifecycle management and helped drive retention or growth? What strategies or tools did you use?

3. What are your Monthly salary expectations for a long-term, full-time position (if we consider 40 hours a week)?       

Join us as a Content Writing Manager and lead the creation of top-tier multilingual content. You’ll manage a team of freelance writers, ensuring every piece meets the client’s expectations and SEO best practices.

From shaping content strategy to fine-tuning final deliverables, you’ll keep tasks on track and quality high. This fully remote role is perfect for someone organized, detail-oriented, and passionate about iGaming who enjoys delivering exceptional results and doesn’t shy away from challenges.

Your skills:

• English C1 + one more language (preferably from the Scandinavian family and/or French and/or Greek).
• Proven knowledge of the iGaming niche (writing and/or managing content).
• Excellent writing, proofreading, editing, and fact-checking skills.
• Basic knowledge of SEO.
• Knowledge of CRM or willingness to learn.

• Experience managing a small team (preferable).

   

Your responsibilities:

• Hire, train and manage freelance content writers in various languages.
• Manage the production of content from the analysis of the brief to the delivery of the finished text.
• Anticipate potential issues in clients’ briefs and clarify requirements/offer viable solutions.
• Ensure content is in line with the given instructions, and make or request edits accordingly.
• Ensure content is delivered according to deadlines.

• Follow up on eventual post-delivery requests.

   

Your journey with us:

• Step 1: Pre-screening.
• Step 2: Interview with a recruiter.
• Step 3: Test task.
• Step 4: Reference check.

• Step 5: Job Offer!

   

What do we offer:

• Full remote work and flexible working hours.
• 28 days/year of PTO + 11 days of national holidays (transferable).
• Internal library, educational events, and training courses.
• Mental health support.
• Corporate presents and an internal coin shop.

Hello!

We are a team that lives by technology and innovation. If you are looking for development, a dynamic place to work and are ready to change the future with us, it's time to join us!

Responsibilities:

- Develop, maintain, and extend autonomous behaviors leveraging ArduPilot and related ecosystems.
- Architect and implement Python services to manage mission planning, telemetry, and autonomy features.
- Implement and optimize sensor fusion algorithms for navigation, obstacle avoidance, and environment perception.
- Work with and debug interface protocols such as Serial, I2C, Serial, CAN and MAVLink for sensor and actuator integration.
- Develop and tune control algorithms for reliable robotic operation.
- Collaborate with hardware engineers to ensure efficient integration of sensors, actuators, and embedded systems.
- Provide technical leadership, mentor junior engineers, and contribute to architectural decisions.

Candidate requirements:
- Bachelor’s or Master’s degree in Robotics, Electrical Engineering, Computer Engineering, or related field. 

- 5+ years of experience in robotics software development, with hands-on experience. 

- Strong programming skills in Python and C++. 

- Proven expertise with interface protocols (Serial, I2C, CAN, MAVLink, etc.). 

- Experience with sensor fusion (Kalman Filters, complementary filters, or other estimation techniques). 

- Solid understanding of control theory and implementation of control algorithms. 

- Experience with simulation tools. 

- Strong debugging, problem-solving, and optimization skills. 

- Excellent communication skills and ability to work in cross-disciplinary teams.
 

What do we offer?

- Work schedule: Monday - Friday from 08:00 to 17:00 / 09:00 to 18:00 (with a lunch break);
- The opportunity to work in a team where every idea is valued;
- Official employment and stable salary;
- Corporate events to unite the team, free drinks and a great atmosphere;
- The opportunity to study at the expense of the company, because we want you to grow with us!
 

Join us and become part of the team that creates the future! We are waiting for you, ready for great achievements together. Send your resume and we will definitely contact you!

Join Burny Games — a Ukrainian company that creates mobile puzzle games. Our mission is to create top-notch innovative games to challenge players’ minds daily.

What makes us proud?

• In just two years, we’ve launched two successful mobile games worldwide: Playdoku and Colorwood Sort. We have paused some projects to focus on making our games better and helping our team improve.
• Our games have been enjoyed by over 45 million players worldwide, and we keep attracting more players.
• We’ve created a culture where we make decisions based on data, which helps us grow every month.
• We believe in keeping things simple, focusing on creativity, and always searching for new and effective solutions.

What are you working on?

• Genres: Puzzle, Casual
• Platforms: Mobile, iOS, Android, Social

Team size and structure?

130+ employees

Key Responsibilities:

• Build and maintain ML for product and marketing teams
• Develop predictive systems for personalization, recommendations, and dynamic game content
• Automate data workflows and create reliable, scalable ML pipelines from feature engineering to deployment
• Monitor model performance, detect drift, and ensure ongoing accuracy and stability of ML systems
• Partner with Product, Marketing, and Engineering to integrate ML solutions into live games and operational workflows
• Own DS/ML projects end-to-end: from defining the problem to production deployment and iteration
• Share knowledge, conduct code reviews, and promote best practices across the data team

About You:

• 4+ years of experience in Data Science or ML, with a track record of delivering production models (2+ years in gamedev or consumer apps businesses)
• Strong background in statistical modeling, forecasting, and machine learning
• Advanced programming skills in Python or R (pandas, numpy, scikit-learn, PyTorch/TensorFlow or tidyverse, caret, mlr), writing clean and maintainable code
• Excellent SQL skills, confident with large-scale datasets and cloud data warehouses (BigQuery, Snowflake, Redshift)
• Experience deploying, monitoring, and maintaining ML models in production environments
• Strong problem-solving mindset, able to translate business and product goals into ML solutions
• Clear communicator who can explain complex models and systems to both technical and non-technical teams
• Passion for gaming and curiosity about player behavior

Will Be a Plus:

• Experience building user-level LTV forecasting models
• Background in recommender systems, personalization, or contextual bandits
• Familiarity with MLOps practices and tools
• Experience with ETL/orchestration frameworks (dbt, Dataform, Airflow)
• We run on GCP — experience with BigQuery, Vertex AI, Pub/Sub, and Cloud Run/Functions

What we offer:

• 100% payment of vacations and sick leave [20 days vacation, 22 days sick leave], medical insurance.
• A team of the best professionals in the games industry.
• Flexible schedule [start of work from 8 to 11, 8 hours/day].
• L&D center with courses.
• Self-learning library, access to paid courses.
• Stable payments.

The recruitment process:

CV review → Interview with TA manager → Interview with Head of Analytics → Final Enterview → Job offer

If you share our goals and values and are eager to join a team of dedicated professionals, we invite you to take the next step.

We are looking for an ML/AI Engineer to join our team.
 

Requirements:
- 4+ years of commercial experience in Machine Learning / AI development
- Hands-on experience with NLP (text classification, NER, embeddings, transformers, LLMs)
- Proficiency in Python and ML frameworks (PyTorch / TensorFlow, scikit-learn, spaCy, etc)
- Experience with data preprocessing, vector databases, and model fine-tuning
- Strong understanding of algorithms, data structures, and statistical methods
- Experience with Git, CI/CD workflows
- English: Upper-Intermediate or higher (spoken and written)
- Experience with computer vision (CV) will be a plus.
 

Responsibilities:
- Design, train, and deploy ML/NLP models for text analysis and automation
- Build pipelines for preprocessing, feature extraction, and model serving
- Optimize inference and ensure scalability of AI solutions
- Collaborate with backend/frontend developers.

What we offer:
- Fully remote position
- Friendly and supportive team
- Opportunity to work on cutting-edge AI/NLP projects
- Career growth up to Team Lead
- Standard working hours, no overtime or weekend work

What You’ll Be Driving:

• Maintaining books (KPiR/ryczałt), performing month-end close, reconciling accounts, and handling year-end processes for multiple sole proprietors;
• Registering Polish JDG entities (including for Ukrainian citizens – UKR/residence card holders), obtaining necessary IDs and registrations, and guiding clients through formalities;
• Handling day-to-day communication with Urząd Skarbowy (Tax Office), GUS (Statistics Office), and other institutions; tracking correspondence and deadlines;
• Preparing and submitting well-argued requests for Individual Tax Interpretations; managing timelines and responses;
• Supporting and representing clients during checks/audits; preparing documentation packages and implementing corrective actions;
• Verifying business activity codes, selecting or confirming optimal ryczałt rates, documenting rationale, and monitoring regulatory changes affecting rates;
• Registering for VAT/VAT-UE, assessing registration necessity, analysing thresholds, and maintaining ongoing VAT compliance;
• Reviewing eligibility and applying for ZUS reliefs; managing scheme transitions and ensuring accurate contributions;
• Preparing, signing, and submitting monthly ZUS declarations; filing annual PIT-28/PIT-36 returns and other required reports;
• Reviewing prepared tax calculations for each JDG, confirming payable amounts and dates, and ensuring timely settlements
• Driving cross-functional teamwork, sharing knowledge, and maintaining workflow discipline across accounting, payroll, and operations.

What Makes You a GR8 Fit:

• 7+ years’ experience in full-cycle bookkeeping for Polish sole proprietorships (JDG/ФОП);
• University degree in Accounting;
• Proven track record registering JDG (incl. for Ukrainian citizens with UKR status / residence cards);
• Solid experience of Polish tax & social security: PIT, VAT (incl. JPK_V7, VAT-UE), ryczałt rules, ZUS (contributions, reliefs, transitions);
• Experience in providing accounting service to JDG in IT sector;
• Accounting software: experience with leading Polish systems;
• Excel/Google Sheets: professional skills;
• Communication skills: clear guidance to JDG owners; ability to explain complex tax topics simply;
• Detail orientation & ownership: accuracy under deadlines; proactive risk/threshold monitoring (VAT, ZUS, revenue limits);
• Problem-solving & judgment: selecting/confirming ryczałt rates; escalation when formal tax advice is required;
• Team leadership & collaboration: cross-functional coordination and vendor/subcontractor management;
• Fluent Ukrainian/Russian at least intermediate Polish and English.

Senior PHP Engineer 

Full-time | Remote

About Us

ExpoPlatform is a UK-based tech company founded in 2013, delivering cutting-edge solutions for online, hybrid, and in-person events in over 30 countries. Our platform powers registration, attendee engagement, event websites, networking tools, and more, offering a complete digital infrastructure for exhibitions and conferences.

About Role

We’re seeking an experienced Senior PHP Engineer to take ownership of core backend components in a fast-paced, product-driven environment. You’ll help shape the architecture, scale the platform, and mentor junior team members. This role requires strong technical expertise, autonomy, and excellent communication skills.

Key Responsibilities

• Design, develop, and maintain scalable backend modules for our event-tech platform
• Build and document robust internal and external RESTful APIs
• Participate in system architecture design, refactoring, and performance tuning
• Collaborate with Staff Engineers to ensure system-wide technical consistency
• Work with Engineering Managers to align development with product and business goals
• Take part in cross-team initiatives to raise engineering standards and share best practices
• Translate business requirements into reliable, scalable solutions
• Write clean, maintainable, and well-tested code
• Lead by example, mentoring mid-level and junior developers
• Ensure backend components meet security, performance, and reliability benchmarks

What We’re Looking For

• 5+ years of PHP backend development experience
• Strong command of Laravel, Symfony, or Phalcon
• Deep understanding of OOP, design patterns, and software architecture
• Experience with PostgreSQL, including performance optimisation
• Proficient with Git in collaborative team settings
• Applies modern development principles: SOLID, DRY, KISS, DDD
• Confident writing tests (e.g., PHPUnit) and maintaining testable code
• Hands-on with CI/CD pipelines (GitLab CI, Jenkins, GitHub Actions)
• Able to model and explain system architecture (e.g., C4 diagrams)
• Experience in transitioning from monolithic to service-oriented architecture (SOA/microservices)
• Familiar with modern architecture styles: Clean, Hexagonal, Onion, DDD
• Up to date with tech trends, including AI-assisted coding tools and practices
• Advanced or native-level English, with the ability to clearly communicate technical concepts to both technical and non-technical stakeholders, including external partners and clients

Nice to Have

• Experience with cloud services (e.g., AWS: EC2, S3, RDS, Lambda)
• Familiarity with message queues (RabbitMQ, SQS)
• Basic frontend skills (JavaScript, HTML, CSS, Vue.js, React)

What We Offer

• Opportunity to build quality infrastructure for a platform used globally in the live events industry.
• Fully remote setup, flexible working hours (Mon-Fri, 8 hours)
• Career growth with an international team
• Competitive salary and financial stability
• Corporate English classes.

Key Responsibilities:

• Analyze company business processes (primarily in customer support) and identify opportunities for automation.
• Collect feedback from project managers and teams, and translate it into clear requirements and technical specifications.
• Research the market for AI solutions and automation providers (chatbots, voice-bots, QA automation, RPA).
• Communicate with vendors, evaluate their proposals, and select the most relevant and cost-effective solutions for the business.
• Prepare cost-benefit analyses (e.g., estimating the impact of automation on reducing FTEs on specific projects).
• Translate business needs into technical requirements for IT specialists.

• Support solution implementation and ensure alignment with business objectives.

   

Requirements:

• Experience as a Business Analyst or Product Analyst in BPO, contact centers, or customer support projects.
• Practical understanding of AI and automation tools (at the application level, not development).
• Strong communication skills — ability to interact effectively with both business stakeholders and technical teams.
• Experience working with vendors and evaluating the effectiveness of implemented solutions.
• English language proficiency at B2 level or higher.

About us:

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide.

But that's not all! We're not just about numbers, we're about people. With a team of over 1000 passionate individuals spread across twelve countries in Europe, Asia, and the US, we're all united by our love for innovation and teamwork.

EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.

Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time.
 

We are looking for a passionate and dedicated Senior QA engineer to join our team in Lviv!
 

What You'll get to do:
 

• Design, implement, and execute test strategies for integration projects, focusing on API, web, and mobile applications.
• Develop and maintain manual and automated test cases for REST APIs.
• Ensure end-to-end integration testing across backend services, third-party APIs, and client applications.
• Collaborate closely with developers, product owners, and business analysts to clarify requirements and define acceptance criteria.
• Apply basic OOP concepts when working with automated test frameworks.
• Perform functional, regression, compatibility, and integration testing for web and mobile platforms.
• Identify, log, and track defects using standard defect management tools (e.g., Jira).
• Continuously advocate for QA improvements, test coverage, and quality metrics.
   

What You need to know:
 

• 5+ years of experience in Quality Assurance, including at least 2+ years in a Senior/Lead role.
• Bachelor's degree in technical field(computer science or applied mathematics, IT).
• Strong experience with API testing tools (Postman, REST Assured or similar).
• Practical knowledge of HTTP, JSON, XML, authentication (OAuth, JWT, API keys).
• Familiarity with SQL/Mongo DB.
• Hands-on experience with web testing (desktop & responsive) and mobile app testing (iOS/Android).
• Experience with test automation frameworks and scripting in at least one language
• Basic understanding of object-oriented programming principles (inheritance, encapsulation, abstraction, polymorphism).
• Strong skills in test planning, reporting, and risk analysis.
• Excellent communication skills and ability to work in cross-functional teams.
   

Here's what we offer:
 

• Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.
• Stay Healthy: 10 sick leave days per year, no doctor's note required; 30 medical leave days with medical allowance
• Support for New Parents:
• 21 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old.
• 4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old.

Our office perks include on-site massages and frequent team-building activities in various locations.
 

Benefits & Perks:
 

• Daily catered lunch or monthly lunch allowance. 
• Private Medical Subscription. 
• Access online learning platforms like Udemy for Business, LinkedIn Learning or O’Reilly, and a budget for external training.
• Gym allowance

At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!

🏢 About Us

At Dilizy, we are redefining how automotive dealerships operate using AI-powered tools for inventory management, pricing, and process automation. As we scale our products and engineering team, we are looking for a QA Engineer who combines strong manual testing skills with hands-on automation experience to help ensure our platform’s quality, reliability, and scalability.

🔍 What You’ll Do

• Test web and mobile applications across manual and automated layers
• Develop, maintain, and improve automated test cases (UI/API level)
• Design test plans and write test documentation (test cases, checklists, test data)
• Perform functional, regression, smoke, and exploratory testing
• Integrate automated tests into CI/CD pipelines
• Track and verify bugs using tools like ClickUp
• Collaborate with developers, product managers, and designers to clarify features and test coverage
• Participate in QA process improvements and contribute to team knowledge base

✅ What We’re Looking For

• 2+ years of experience in QA, covering both manual and automation testing
• Solid understanding of software testing methodologies and best practices
• Hands-on experience with automation tools like Cypress
• Strong knowledge of REST API testing (manual and automated)
• Proficiency in using Postman, Swagger, or similar tools
• Experience with version control (Git), and CI tools (e.g., GitLab CI/CD, Jenkins)
• Ability to create clear, structured bug reports and test documentation
• Strong communication and teamwork skills

🌱 Nice to Have

• Experience with performance or load testing
• Basic knowledge of SQL and data validation
• Exposure to cloud-based environments (AWS, GCP, etc.)
• Previous experience in startups or AI/SaaS products

🚀 What We Offer

• Collaborative, international team focused on building meaningful, high-impact tools
• Freedom to improve processes, QA strategy, and testing frameworks
• Room for growth into Senior QA, SDET, or Release Engineering roles
• Competitive salary, flexible working hours, and product ownership culture

📬 Ready to Apply?

If you’re a versatile QA who can shift between exploratory testing and automated checks, and you’re excited to work on a fast-evolving AI product — we’d love to hear from you.

We’re a small SaaS team that’s been working together for 5+ years. No big ceremonies, no heavy frameworks — just Slack, Jira, and people getting things done. What we need now is someone who can keep our process flowing and make sure nothing slips through the cracks.

What you’ll do:

• Keep Jira up to date (move tickets, check statuses, close the gaps devs forget)
• Ping the right people in Slack to keep work moving
• Remind the product owner when tickets/requirements need to be created
• Share light async updates on what’s in progress / what’s next / blockers
• Fit into our current async, Slack-first setup (suggest improvements later, not day one)

What you won’t do:

• Run SCRUM, sprints, or heavy ceremonies
• Own product prioritization — that stays with the co-founders
• Write requirements from scratch (at least initially)

What we expect from you:

• Proactive communication — you’re the one chasing updates, not waiting to be told
• Comfortable working async, but responsive during our core hours (10:00–18:00 EET)
• Hands-on attitude with small teams — no ivory tower PM stuff
• Experience with Jira and Slack (doesn’t have to be deep, just confident)

The setup:

• Full Remote, Flexible hours
• Hourly contract, ~8–12h/week (flexible)
• Bootstrapped product mindset — lean budget, lean process, focus on delivery

If this sounds like your style — helping a small team stay sharp without drowning us in process — we’d like to hear from you.
Application Process

1. Follow-up questionnaire or interview
2. Test task
3. Meet & greet (15–20 min)
4. Decision

The goal of this position is to make the support team a key feedback hub, ensuring efficient operations so that players receive quick and high-quality responses to their inquiries and the team receives ongoing feedback.

Support should not only resolve player issues but also be a source of direct feedback in the following areas:

Providing fast and high-quality responses to players to build trust and loyalty.

Early detection of errors and problems (tech issues, bugs, incorrect payment systems, or product bugs). Support should be the first to receive signals and immediately pass them on to the teams to resolve any product-related issues.

Product (information about any glitches or inconveniences so that changes can be made promptly).

Increasing retention (systematic handling of player complaints and inconveniences).
 

Candidate Requirements:

• Experience in iGaming (betting/casino) is a must, preferably with an understanding of the specifics of support and retention work;
• Experience working with Tier 3 markets (Africa is a big plus) - understanding of local specifics, player characteristics, Mentality and communication channels;
• Familiarity with CRM systems and support services (Zendesk, Freshdesk, Intercom, or similar);
• Understanding of SLAs and support metrics (average response time, ticket resolution time, CSAT, NPS, First Contact Resolution);
• Skills in analyzing player requests and transmitting structured feedback to marketing, product, and payment systems;
• Experience writing/adapting scripts for operators and developing knowledge bases (FAQs);
• Experience with retention tools (reactivation, player segmentation, email/SMS/WhatsApp communication) is desirable;
• Flexibility and agility – willingness to combine the responsibilities of Support Manager and Retention Manager initially;
• Confident English (preferably, knowledge of French is a big plus).
   

A plus:

• Experience managing outsourced support teams;
• Experience launching a support department from scratch;
• Implementation experience CRM/Helpdesk systems in new projects;
• Understanding African specifics (local payments, slang, player mentality);

Key responsibilities:

• Structure development;
• Determine channels (chat, WhatsApp, Telegram, email);
• Set up SLAs (response and resolution deadlines)
• Build an escalation process (payments, KYC, bugs - forward to the appropriate departments)

Outsourcing:

• Agree on KPIs and terms;
• Launch pilots and monitor quality;
• Conduct daily performance analysis;
• Operational work;
• Monitor tickets, queues, and SLAs;
• Manage incidents (quickly notify the team, record causes);
• Provide regular reports and statistics;
  Knowledge and control:
• KYC/AML processes, chargebacks, payment statuses;
• Responsible gambling and compliance;
• Basic CRM tools and Knowledge Base.