Jobs at Djinni

Automat-it is an all-in AWS Premier Partner and Managed Services Provider specializing in the startup ecosystem. With over 800 customers and 500+ AWS certifications, Automat-it brings hands-on expertise in AI, DevOps, and FinOps to empower fast-paced startups to grow, deliver & win. Our customers save significant time-to-market and optimize their cloud performance and costs.

We work across EMEA and the US, fueling innovation and solving complex challenges daily. Join us to grow your skills, shape bold ideas, and help build the future of tech.

We’re looking for an AI Engineer (Senior level or strong Middle) to join our team and work directly with startup's Data Science and R&D teams. This is a hands-on, delivery-focused role where you will own projects end-to-end, from early design to production deployment.

The role is focused on building production-grade Generative AI systems on AWS, especially RAG pipelines, agent-based workflows, and LLM-powered backend services. This is not a pure research or model training role, it’s about designing and shipping reliable systems under real constraints.

📍 Work location: remote from Ukraine.

If you are interested in this opportunity, please submit your CV in English.

Key Responsibilities

• Build and deliver production-ready GenAI systems on AWS, including RAG pipelines, retrieval logic, and LLM-based services
• Design and implement agent-based or multi-step workflows for real use cases (not just prototypes)
• Work closely with Solution Architects, DevOps, and client teams to turn ideas and POCs into scalable systems
• Deploy, monitor, and improve ML/LLM systems in production, focusing on performance, cost, and reliability
• Work with AWS services such as Bedrock, OpenSearch, Lambda, S3, DynamoDB, SageMaker, and CloudWatch
• Adapt existing ML or GenAI code into production environments when needed
• Continuously improve system quality, including retrieval performance, output consistency, and evaluation approaches

• Operate in a fast-paced, project-based environment where you may own a project as the main engineer

   

Requirements

• Strong hands-on experience building and deploying AI / GenAI systems in production
• Solid experience with AWS in real projects (not just Console usage), including working with services like Bedrock, OpenSearch, Lambda, S3, or similar
• Experience building RAG systems in practice, including retrieval logic, vector databases, and output quality improvements
• Experience working with LLM frameworks or tools such as Amazon Bedrock, OpenAI, LangChain, or LlamaIndex
• Strong Python skills and a good understanding of backend system design
• Experience designing multi-agent systems or more complex orchestration workflows
• Experience with vector databases (OpenSearch, pgVector, Pinecone, etc.)
• Comfort working in fast-moving environments with short project cycles (weeks to a few months)
• Strong communication skills and ability to work directly with clients and cross-functional teams
• Ability to clearly explain technical decisions, limitations, and trade-offs in English (written and spoken)
• Experience with AWS Bedrock advanced features (e.g. Knowledge Bases, agent orchestration) - an advantage 
• Experience with Kubernetes, Docker, IaC Terraform and CI/CD pipelines  - an advantage 

• Background in Machine Learning or Data Science (including model training or fine-tuning)  - an advantage

   

What Success Looks Like in Year One

• Within 12 months, you are independently owning and delivering production GenAI systems on AWS, from initial design through deployment and iteration
• Working directly with customers and making clear architectural decisions around performance, cost, and reliability

• You are comfortable taking an ambiguous problem, turning it into a working system end-to-end, and explaining the trade-offs behind your approach

   

Why Join Automat-it?

Be at the Forefront of Cloud Innovation

Join a global leader and AWS Premier Tier Services Partner. We don't just use the cloud; we master it. As an All-In AWS partner, you’ll work with the most sophisticated tech stacks and help maintain our status as a top-tier collaborator in the global ecosystem.

Work on Meaningful, Large-Scale Impact

We specialize in helping startups and scaleups scale at speed. By joining us, you’ll be part of a team that has successfully completed hundreds of complex projects, directly influencing the growth of the next generation of unicorns through our unique "Product-based Professional Services" approach.

Accelerate Your Career Trajectory

In our fast-paced, dynamic environment, "growth" isn't just a buzzword. You will have:

• Clear Progression: Defined career paths from engineering to leadership.
• Continuous Learning: Sponsored AWS certifications and access to internal "Expert-led" knowledge sharing.
• Cutting-Edge Exposure: Early access to beta AWS features and high-level architectural challenges.

Thrive in a Culture of Excellence

We pride ourselves on a collaborative, supportive, and transparent culture. You’ll work alongside and learn from some of the industry’s brightest architects and DevOps engineers who are committed to mentorship and collective success, including AWS Gold Jacket recipients.

Global Reach, Boutique Feel

With over 250 employees across EMEA and the USA, enjoy the stability of a mature, profitable company with the agility and spirit of a startup. Whether you are working on GenAI & Agentic use cases, DevOps automation, FinOps optimization, or Kubernetes migrations, your voice is heard, and your contributions are visible.

Benefits

• Professional training and certifications covered by the company (AWS, FinOps, Kubernetes, etc.)
• International work environment
• Referral program – enjoy cooperation with your colleagues and get a bonus 
• Company events and social gatherings (happy hours, team events, knowledge sharing, etc.)
• English classes
• Soft skills training

Country-specific benefits will be discussed during the hiring process.

Automat-it is committed to fostering a workplace that promotes equal opportunities for all. We firmly believe that cultivating a diverse workforce is crucial to our success. Our recruitment decisions are grounded in your experience and skills, recognizing the value you bring to our team.

Job Description

Experience in Software Testing: 4+

Experience in Test Automation: 1+

Experience guiding junior/middle QA engineers and driving the testing activities.

Functional Testing
Basic understanding of HTTP, REST APIs, tools like Postman, Swagger, and browser dev tools
Software design basics - OOP, Page Object Model
Hands-on experience with different types of test automation
Excellent communication skills
Analytical mind and problem-solving aptitude

Experience in software QA methodologies, tools and processes
Proven test design skills
Deep understanding of modern test automation patterns and standards
Understanding of OOD
Effective time management
Fluent in spoken and written English

Will be a plus:

CI/CD setup experience

Personal Qualities:

Proactive with a strong sense of urgency and competitive drive
Enthusiastic communicator
Adaptable
Embraces change
Collaborative team player
Customer service minded
Strong attention to detail, organized and goal-oriented
 

Job Responsibilities

Participate in the creation of critical project-level artifacts
Create/improve custom frameworks and tools (.Net stack)
Perform code review
Investigate issues to provide accurate and reproducible info to the dev team
Strictly follow QMS procedures and processes
Provide status reports on time
Participate in QA Initiatives, collaborate with other test engineers
 

Department/Project Description

Client is a leading global Contract Research Organization (CRO) that provides Phase I-IV clinical trial management, market access, and technology solutions with over 30 years of experience.

Galaktica is a Ukrainian product IT company that has been creating mobile applications and web products for Tier-1 markets since 2019. The team consists of 350+ specialists with leading expertise, working from different parts of the world. We develop international products, experiment with approaches and quickly scale solutions that improve the lives of millions of users.

A key part of Galaktica’s business is philanthropy. Since 2022, we have provided extensive volunteer support in various directions. First and foremost — support for the Armed Forces of Ukraine: dozens of off-road vehicles and commercial drones, hundreds of FPV drones, robotic ground systems with turrets, and quad bikes. We also run two charitable foundations focused on military rehabilitation and support for children of service members and those affected by the war.

 

We are actively growing and scaling, which is why we are looking for a Customer Support Representative with at least 6 months of experience to join our team of professionals!

Your working hours will be mixed shifts, from 14:00 to 22:30 Eastern European Time (EET) and from 22:00 to 6:30 Eastern European Time (EET)

Your responsibilities will include:

• Resolving user incidents: analyzing incoming tickets, live chats, and phone calls, conducting investigations, communicating with users, and fully satisfying their requests. This will take up 60% of your work time;
• Collaborating closely with the moderation team, partners, and customers. This will take up 20% of your time;
• Updating knowledge bases and continuously improving user communication processes. This will take up 10% of your time;
• Preparing reports on user requests. This will take up 10% of your time.

Your main tasks will be:

• Resolving customer requests;
• Finding answers to their questions (we will assist you with this!);
• Ensuring high-quality communication between related departments.

We expect you to have:

• At least 6 months of experience in customer support in English;
• Basic knowledge of working with helpdesk systems (experience with Zendesk chat and ticketing system, as well as phone support);
• Upper-intermediate or higher English proficiency, with fluent speaking skills;
• Strong communication skills in English, both via email and phone.

It would be an advantage if you have:

• Experience with payments, verification, or KYC;
• Knowledge of manuals, rules, and standards for customer communication;
• A deep understanding of customer-friendliness and the ability to apply it effectively;
• Strong interpersonal and psychological skills to handle even the most difficult customers.

What You'll Find at GalakticaStability You Can Rely On: We are building a product-driven business with a long-term vision and sustainable growth. Here, you don't have to choose between stability and professional growth — you'll have the opportunity to work on complex challenges while feeling confident about your future.

Flexibility and Comfort: Choose the work format that suits you best: remote, hybrid, or from one of our offices in Kyiv, Lviv, Odesa, or Larnaca.
We provide everything you need to work effectively, including a laptop, monitors, other equipment, and a home office setup allowance. All our offices are equipped with generators and Starlink internet and are accessible to the team 24/7.

Taking Care of Yourself: Enjoy 3 weeks of paid vacation, unlimited personal days off, and flexible sick leave with minimal bureaucracy.
You can choose between private health insurance or a wellness budget that can be used for sports activities, therapy, massages, wellness treatments, or vitamins.
We also reimburse 50% of taxes for eligible employees and provide full relocation support to Cyprus or Malta, including accounting and legal assistance.

A Growth-Oriented Environment: We actively support professional development and cover 50% to 100% of the cost of industry conferences, training programs, certifications, online courses, and other educational activities.
Our company offers an internal LMS platform, a library, and a book club. In addition, our certified coaches conduct internal training sessions and one-on-one coaching to help employees strengthen leadership skills, achieve career goals, and better understand their strengths.
To support international communication, we reimburse 70% of the cost of individual foreign language lessons and run an English Speaking Club.

Make a Real Impact: There are no "process-only" roles here. We value people who identify opportunities, take ownership, and drive results.
Your ideas won't get lost in layers of approvals — they can evolve into new products, business initiatives, and impactful solutions.

A Strong Professional Community: We believe great products are built by great teams. Here, you'll find like-minded professionals, support from colleagues, opportunities to share knowledge, and plenty of reasons to celebrate success together.
Team sports activities, company-sponsored volleyball, running, and yoga sessions, team-building events, offline meetups, and internal gatherings — from small social evenings to large offsite events — are all an important part of our culture.
You can get a feel for our team and events on the Galaktica YouTube channel.

 

Please note that if your profile matches our requirements, we will contact you via a convenient channel to discuss the opportunity in more detail.

We are hiring a Support Agent to join our core team to replace a departing team member.

About the role

- Support for 2 iGaming products

- Work with chats, tickets, pending transactions, and sportsbook escalations

- Help identify and prevent fraud and abuse

- Rotating day and night shifts, 2/2

- 12-hour shifts, with 3 × 20-minute breaks

- Approximately 15 working days / 15 days off per month

- Around 6–8 night shifts per month

- 3-month probation period

- $1,000 fixed salary

- KPI bonuses based on monthly performance review, available after probation

Requirements

- B2+ English

- Fluent Ukrainian

- Previous experience in online casino/sportsbook customer support

- Understanding of blockchain and cryptocurrency transactions

- Strong attention to detail and responsible approach to support tasks

- Long-term readiness to work night shifts (approximately 5–7 per month)

What we offer

- Paid vacation after probation

-x2 payment for additional shifts and shifts on public holidays

- Laptop provided for work

- Clear and transparent working processes

- Friendly, supportive team atmosphere

- Opportunity to grow within the core support team after scale

We’re looking for someone who

- Can work independently and make sound decisions

- Is comfortable working with sensitive financial and player-related cases

- Can quickly learn internal tools and processes

- Is reliable and comfortable with a rotating day/night schedule

We are looking for a CRM Team Lead to become a key member of our dynamic team. In this role, you will be responsible not only for developing and executing CRM and retention strategies but also for leading and mentoring a team of CRM specialists to achieve ambitious business goals.

HOW YOU WILL MAKE AN IMPACT

- Build and develop CRM and retention strategies for casino products
- Develop player lifecycle campaigns: onboarding, retention, reactivation, churn prevention, loyalty
- Create segmentation strategies and personalized communication flows
- Analyze CRM performance metrics including retention, LTV, ARPU, NGR, churn, CTR, and conversion rates
- Optimize communication funnels and player engagement strategies
- Collaborate with Product, VIP, BI, Content, and Dev teams
- Manage and mentor the CRM team
- Conduct 1:1 meetings, performance reviews, and team coaching
- Set KPIs and monitor team performance
- Oversee CRM campaigns across Email, SMS, Push, Onsite, and Messengers
- Work with automation and trigger-based campaigns
- Launch and optimize A/B tests
- Prepare technical tasks for BI and development teams
- Participate in CRM platform improvements and implementations

WHAT WILL HELP YOU SUCCEED IN THE ROLE

- 3+ years of CRM experience in iGaming
- 1+ year of leadership or team management experience
- Strong understanding of player lifecycle and retention mechanics
- Experience working with Tier-1 / European GEOs
- Hands-on experience with CRM platforms and campaign management
- Strong analytical skills and understanding of CRM metrics
- Experience with multichannel communication strategies
- Ability to work in a fast-paced startup environment
- Strong communication and organizational skills
- English level: Intermediate+ or higher

HOW WE WILL KEEP YOU SMILING

- We offer flexible working hours and remote work setup, enabling you to plan your work around your life and not your life around work!

- We offer unlimited vacation days, and we provide sick leave of paid.

- We are ready to offer relocation support for candidates.

- A competitive compensation that values the skills and experience you bring.

- Employee referral bonus and gifts for your special days.

- Financial support in 50% for learning expenses to help you in your professional growth!

- With us, you will experience a positive atmosphere and a company culture where people are valued above all else. You'll also have the opportunity to participate in fun team-building activities.

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.

Requirements
- Previous experience in account management, customer relations, or sales (iGaming or betting industry experience is a plus).
- Strong communication skills, both written and verbal, with the ability to adapt across different channels.
- Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
- Target-driven with proven ability to implement upselling or cross-selling strategies.
- Fluency in English and French.

Responsibilities
- VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
- Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
- Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
- Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
- Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
- Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are looking for a detail-oriented and highly responsible VIP Quality Control Manager to ensure exceptional service quality for our VIP Support Team. Your mission is to maintain the highest standards of communication, accuracy, and consistency, ensuring that every VIP player receives a world-class support experience.

The ideal candidate has a strong analytical mindset, excellent communication skills, deep understanding of quality assurance principles, and the ability to provide constructive, clear, and actionable feedback.

HOW YOU WILL MAKE AN IMPACT

1. Quality Evaluation

• Review and evaluate VIP Support interactions across all channels (chat, email, calls).
• Ensure accuracy, professionalism, and empathy in communication with high-value players.
• Score interactions based on internal QC standards and quality rubrics.

2. Feedback & Coaching

• Prepare detailed feedback for VIP Support Agents to help them improve communication, accuracy, and efficiency.
• Conduct brief coaching sessions when needed, focusing on service quality and best practices.

3. VIP Standards Control

• Ensure that all VIP communication meets the highest company standards and supports strong player relationships.
• Identify deviations and propose corrective actions to preserve the premium level of service.

4. Insights & Process Improvements

• Analyze recurring issues and service gaps within VIP Support.
• Propose improvements to scripts, workflows, guidelines, and processes that elevate service quality.

5. Dispute Handling

• Review disputes between agents and QC team members.
• Ensure fair, unbiased, and well-documented resolutions.

6. Reporting & Analytics

• Prepare weekly and monthly quality reports with insights and recommendations.
• Track accuracy trends, recurring mistakes, communication patterns, and success points.

7. Collaboration

• Work closely with the VIP Team Leads, QC Team Leads, and L&D to align on standards and share insights.
• Support improvements in coaching frameworks and training programs.
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1.5+ years of experience in Quality Control, Customer Support QA, VIP support, or a related role.
• Strong understanding of VIP player expectations, communication style, and service standards.
• Excellent analytical skills and attention to detail.
• Strong written communication and feedback-giving skills.
• Experience with QA tools, scorecards, and reporting dashboards.
• Ability to stay objective and make fair, data-driven decisions.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

Domain: Banking & Finance
Experience: 10+ years
Project Duration: September 1, 2026 – June 29, 2027
Format: Remote
Location: Poland

About the Project

We are looking for a Data & Machine Learning Architect to join a greenfield initiative focused on building a next-generation, cloud-native digital banking platform.

The project aims to create a scalable, modular, API-first, event-driven, and AI-powered ecosystem supporting real-time operations, faster product innovation, and sustainable business growth.

The platform will leverage modern Microsoft Azure services, advanced data technologies, and machine learning capabilities to enable digital transformation at scale.

Responsibilities

• Define and design end-to-end data and machine learning architectures using Microsoft Azure
• Lead the design and implementation of modern data platforms covering data lakes, data warehouses, real-time streaming, and analytics
• Develop scalable ML pipelines covering data ingestion, model training, deployment, monitoring, and automated retraining
• Establish MLOps practices, CI/CD standards, governance frameworks, and best practices across data and AI environments
• Ensure data quality, security, regulatory compliance, reliability, and operational excellence across the platform
• Collaborate with business and technical stakeholders to translate business requirements into robust and scalable technology solutions
• Provide architectural guidance, technical leadership, and mentorship to engineering teams
• Evaluate emerging technologies and contribute to the strategic roadmap for data and AI capabilities

Requirements

• 10+ years of professional experience across Data Engineering, Data Architecture, Analytics, Artificial Intelligence, or Machine Learning
• Proven experience designing and delivering enterprise-scale data and machine learning platforms within the Microsoft Azure ecosystem
• Advanced knowledge of Azure Data Factory, Azure Databricks, Azure Synapse Analytics, Azure Data Lake Storage, Azure Machine Learning, AKS, and Azure DevOps
• Practical experience implementing MLOps practices, including ML lifecycle management, model governance, monitoring, and CI/CD automation
• Strong understanding of machine learning workflows, feature engineering, model deployment, and responsible AI principles
• Solid expertise in data governance, security, regulatory compliance, and metadata management
• Strong hands-on programming skills with Python and SQL
• Experience with containerization and orchestration technologies such as Docker and Kubernetes
• Strong leadership, communication, collaboration, and stakeholder management skills
• Fluent business and technical English

Tech Stack

• Data Engineering
• Data Analysis
• AI / Machine Learning
• Microsoft Azure
• Azure Data Factory
• Azure Databricks
• Azure Synapse Analytics
• Azure Data Lake Storage
• Azure Machine Learning
• Azure DevOps
• CI/CD
• Python
• SQL
• Docker
• Kubernetes

Project Details

• Start date: September 2026
• Duration: 10 months
• Project type: Greenfield
• Verification process: Technical interview + project interview

We are looking for a detail-oriented and responsible Payment Officer to join our Gaming team. In this role, you will be responsible for processing customer withdrawals, monitoring payment transactions, identifying suspicious activity, and ensuring smooth payment operations in a fast-paced 24/7 environment.

HOW YOU WILL MAKE AN IMPACT

• Process customer withdrawals accurately and within SLA timelines
• Monitor payment queues and ensure timely transaction handling
• Verify transactions according to internal procedures and compliance requirements
• Identify suspicious transactions, fraud patterns, or anomalies and escalate them when necessary
• Work closely with Risk, Anti-Fraud, Support, and Payments teams
• Handle high-volume transaction workflows efficiently
• Maintain high standards of accuracy and operational quality
• Report recurring issues and suggest process improvements
• Follow AML, KYC, and fraud prevention procedures
• Adapt quickly to changing priorities and operational demands

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1+ year of experience in Payments, Gaming, Fintech, or related industries
• Basic understanding of payment systems, payment providers, and transaction flows
• Familiarity with AML, KYC, and fraud prevention principles
• Experience processing withdrawals and handling payment operations
• Strong attention to detail and ability to follow procedures consistently
• Analytical mindset with the ability to identify irregularities and suspicious behavior
• Good communication and teamwork skills
• Ability to work under pressure in a high-volume environment
• Experience working in shift-based or 24/7 operations is a plus
• English level: Upper-Intermediate or higher

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

Job Description

• Strong hands-on expertise in configuring and managing Amazon Connect environments
• Experience migrating legacy telephony workflows (specifically ServiceNow) to AWS/Amazon Connect
• Ability to collaborate effectively with Java development teams on backend integrations

Job Responsibilities

• Configure and deploy Amazon Connect workflows, specifically including call routing and roll-over capabilities
• Replicate the clinical escalation routing where an in-home provider calls a Service Coordinator (SC), with the option to roll the call over to the Nurse command center.
• Collaborate closely with the existing team handling the Java-based backend development to integrate the telephony configuration.

Department/Project Description

Goal: Replicate and migrate a critical provider escalation telephony workflow from ServiceNow to Amazon Connect

NuxGame is a B2B iGaming technology provider. We deliver turnkey casino and sportsbook platforms, game aggregation, and sweepstakes products to operators worldwide, across four product lines: Turnkey Traditional, Sweepstakes Turnkey, Game Aggregation, and Sweepstakes Game Aggregation.

Our customers are operators. Their back office teams work in our platform every day, and their players use it every time they deposit, verify their identity, or withdraw.

We are looking for a Product Manager to join our Finance Team. You will own everything on the platform that touches money, player identity, and player protection—spanning seven product domains with one dedicated engineering team behind you.

What You Will Do

• Payments and PSP
  • Own the payment roadmap across all four product lines and decide what gets built, what gets configured, and what gets refused.
  • Own the internal payment gateway as a product: integration contract, provider onboarding, error handling and retries, logs, and the tooling support uses to investigate a stuck transaction.
  • Own the technical and product side of PSP relationships and work with our PSP Manager, who owns commercial terms and provider selection.
  • Drive deposit and withdrawal conversion: cashier UX, method visibility and ordering, error minimisation, hosted versus platform side flows, retry and cascading logic.
  • Own crypto and Web3 coverage: networks, confirmations, on ramp providers, wallet based authorisation and deposits.
  • Shorten the time it takes to launch a new provider by standardising the integration, so a new PSP becomes configuration rather than custom development.
• Fraud, KYC and Compliance
  • Own the fraud and risk engine: rules and thresholds, risk scoring, verification flows, duplicate account and bonus abuse detection, manual review load.
  • Own third party KYC and AML integrations end to end, from provider evaluation and platform requirements through rollout to operators.
  • Turn licensing and jurisdictional requirements into configurable platform capability instead of per operator custom work.
  • Hold the balance between fraud prevention and conversion, and defend where you put the threshold.
• Auth and Identity
  • Own registration and login as a conversion product, including social and Web3 registration.
  • Own the relationship between authentication and verification: what a player can do before KYC, what unlocks after it, and how that differs by jurisdiction and by operator.
  • Own back office authentication, permissions, and audit logs as an operator facing product.
• Segmentation
  • Own segmentation as a shared service: how segments are defined, evaluated, and consumed across payments, limits, verification, and reporting.
  • Make it usable by operators without engineering involvement: rule builder, preview and validation before a segment goes live, predictable behaviour when several segments match one player.
  • Own the cost side of it: evaluation performance on large player bases and what happens when a segment changes mid-session.
• Reporting, Limits and Responsible Gambling
  • Own operator facing financial reporting, dashboards, and export tooling.
  • Own the limit framework (deposit, loss, wager, session) and geo blocking as jurisdiction aware, operator configurable capability.
  • Own the responsible gambling toolset and make sure it satisfies the licences our operators hold.

What We Expect From You

• You own the roadmap for your domains and you defend it. Prioritisation is your call to make and to explain, not something you escalate by default.
• You write specifications that an engineer can build from without a business analyst in between: scope and non scope, flows, edge cases, dependencies, acceptance criteria.
• You work with data yourself. You define the metric, pull the number, and check it before you act on it.
• You go deep on the technical side. You read API documentation, review integration contracts, and hold your own in a discussion with engineers.
• You design for many operators at once. Every decision is a decision about configuration, defaults, and backward compatibility, not about a single customer.
• You close the loop after release. A feature that shipped and moved nothing is not a delivered feature.

Requirements

Must Have

• 5+ years in product management, with at least 3 years owning payments, fraud and risk, or financial products in iGaming, fintech, or payments.
• Hands on experience with PSP and payment aggregator integrations: REST APIs, request and response construction, webhooks and callbacks, idempotency, status and error mapping, reconciliation.
• Practical understanding of the trade offs between hosted payment pages, iframe, and fully platform hosted cashier flows, including where PCI scope, conversion, and support load land in each.
• Experience with several payment method families: cards, e-wallets, bank transfer and local rails, vouchers, and crypto (networks, confirmations, on ramp providers).
• Experience integrating KYC and AML providers, and owning or building a rule based fraud or risk engine.
• Experience with rule based configuration and player segmentation: defining segments, resolving conflicts between overlapping rules, and giving business users a safe way to change them without a release.
• Working knowledge of the regulatory requirements affecting deposits, withdrawals, KYC, and responsible gambling in at least two or three jurisdictions.
• Data fluency: deposit success rate, approval rate by provider and method, withdrawal processing time, chargeback rate, verification funnel conversion. You can pull these yourself.
• B2B product experience. Our users are operators and their back office staff, not only end players.
• Structured written communication in English. Russian or Ukrainian for internal team communication.

Nice to Have

• Experience in a multi tenant white label platform serving dozens of operators at once.
• Sweepstakes or social casino experience, where purchase and redemption flows differ from classic deposit and withdrawal.
• Experience with payment orchestration platforms, smart routing, and cascading.
• Experience with Metabase or a comparable BI stack, and enough SQL to validate a number.
• Practical use of AI tooling in the product workflow for discovery, documentation, and analysis.

What We Offer

• Full ownership of a product area that directly moves revenue for dozens of operators, with a dedicated engineering team behind it.
• A direct line to the CPO and to top management. Decisions here take days, not quarters.
• Remote work with a distributed team, or an office in Limassol if you prefer one.
• Competitive salary, flexible hours, and paid time off.

RISK inc: An International iGaming Company Pushing the Boundaries of Entertainment
 

Who We Are: An international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 1000+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers.
 

Always Pushing the Boundaries? You Already Belong at RISK!
 

Our global-scale operations are based on strong internal expertise, analytics, and data research. We have expertise in iGaming operations (sports betting, online casino), digital and affiliate marketing, tech solutions, and data analytics.

We are looking for an Senior SEO Specialist to join our team.
 

Responsibilities:

• Develop and implement effective SEO strategies aligned with business goals;
• Drive websites to top positions in Google and maintain stable rankings in competitive niches;
• Create and execute content and link-building plans;
• Analyze SERPs, competitors, and market landscape to identify growth opportunities;
• Set SEO goals and ensure KPI achievement;
• Monitor performance, analyze results, and prepare regular reports;
• Plan and manage budgets in line with defined KPIs; optimize costs and ROI;

• Generate and test SEO hypotheses, as well as explore new traffic acquisition channels.

   

Requirements:

• 3+ years of experience in the gambling/iGaming industry in a related SEO role;
• Hands-on experience working with the EU market; Tier1 market experience will be a strong plus.
• Proven track record of promoting websites in competitive/grey niches within the last 3–6 months;
• Deep understanding of search engine algorithms and ranking factors;
• Ability to quickly make decisions and adapt websites to search engine updates;
• Strong understanding of website architecture, development principles, and technical SEO fundamentals;
• Practical experience working with search engine filters, manual penalties, and domain blocks;
• Solid knowledge of both on-page and off-page SEO optimization;
• Experience in preparing and assigning technical tasks (content, development, analytics) and controlling their execution;
• Strong analytical thinking and ability to identify root causes of performance issues;
• Proficiency in Ukrainian (written and spoken).
   

Nice to Have:

• Experience with WordPress at the level of configuration and website launch;
• Experience coordinating cross-functional teams (content, dev, analytics, outreach);
• Strong problem-solving mindset and ability to dig deep to find answers;
• Clear understanding of price–quality ratio when evaluating backlinks and domains;
• Experience with alternative or grey-hat promotion methods;
• Basic knowledge of CSS and HTML at the site administration level;
• Experience with automation of business processes;
• Confident use of modern LLM systems.

Our Benefit Cafeteria is Packed with Goodies:

• Children Allowance
• Mental Health Support
• Sport Activities
• Language Courses
• Automotive Services
• Veterinary Services
• Home Office Setup Assistance
• Dental Services
• Books and Stationery
• Training Compensation

• And yes, even Massage!

   

Ready to Take the Leap?

Join a team where every day is an opportunity to take a RISK and come out on top. Follow us on LinkedIn and Instagram, and let us be your hub for turning ambitious ideas and extraordinary solutions into reality.

Adwa is a team of innovators with deep expertise in delivering customized business solutions in the IT sector. We are looking for an outgoing extrovert and a communication skills guru to join us for inspiring projects and unlimited opportunities. Our passion for teamwork and ability to create exceptional experiences for our clients is the key to a successful future.
So, let’s get ready to rewrite the rules of the IT world!

Requirements:

• English proficiency at B2 level or higher;
• Experience in the gambling industry;
• Client-oriented mindset, empathy;
• Previous language practice at work (both verbal and written);
• Understanding of sales.
   

Responsibilities:

• Communicating with clients via email, chat, and phone (in the future);
• Diligent management of the CRM system;
• Providing high-quality service and transferring potential clients to the retention team;
• Meeting assigned plans and targets;
• Constantly improving expertise (we have a coach who is always happy to help).
   

We offer:

• 24 paid vacation days and three weeks of sick leave;
• National holidays — on-call mode for queries, if any;
• 2 Day Offs per year;
• Remote work: Mon – Fri (9:00 AM – 6:00 PM Kyiv time);
• Corporate English lessons, 75% compensation for relevant courses;
• If needed, we provide equipment (after the probation period);
• We operate without micromanagement — we trust each of our specialists, and all team members are open for communication.

Cactus Punch is looking for a Lead Animator to join our team and work on our Dark Fantasy Action RPG built with Unreal Engine 5.7.

We are developing a third-person Action RPG set in a dark fantasy world, with a vampire protagonist and a strong focus on dynamic melee combat, expressive characters, and high-quality gameplay animation.

We are looking for a hands-on Lead Animator who combines strong production experience with leadership skills. You will be responsible for the animation direction and development of the animation team while remaining actively involved in animation production.

Responsibilities

• Create and refine high-quality gameplay animation for the main character, enemies, and NPCs.
• Work hands-on with key animation areas including locomotion, combat, attacks, hit reactions, dodges, transitions, and interactions.
• Develop animation references and define movement, posing, timing, and performance requirements.
• Create keyframe animation and work with animation assets in Autodesk Maya.
• Define animation direction and quality standards for the project.
• Plan animation production, break down tasks, and establish priorities.
• Review animation work and provide clear technical and artistic feedback.
• Mentor Junior and Middle Animators and support their professional development.
• Collaborate closely with Game Design, Technical Animation, Programming, and Art teams to implement gameplay features.
• Contribute to the development and optimization of the animation pipeline.

Requirements

• 5+ years of professional experience in game animation.
• 2+ years of experience as a Lead Animator / Animation Lead.
• Hands-on experience creating gameplay animation for third-person characters.
• Professional experience creating enemy gameplay animation.
• Strong knowledge of locomotion, combat animation, attacks, hit reactions, dodges, transitions, and character interactions.
• Advanced proficiency in Autodesk Maya.
• Strong experience with keyframe animation in a production environment.
• Ability to take animation tasks from reference and initial blocking through to final polish.
• Experience planning animation production and breaking down animation tasks.
• Experience mentoring Junior and Middle Animators.
• Ability to conduct animation reviews and provide precise, actionable feedback.
• Understanding of the relationship between animation, gameplay design, rigging, and technical implementation.
• Ability to take animation tasks from reference, storytelling poses, and initial blocking through to final polish.

Will Be a Plus

• Practical experience with motion capture, mocap cleanup, and editing.
• Basic working knowledge of Unreal Engine and animation integration into gameplay.
• Experience with Animation Blueprints, Animation Montages, State Machines, and Blend Spaces.
• Experience working on Action RPG, Soulslike, or melee-focused games.
• Strong sketching skills and the ability to quickly visualize movement and poses.
• Experience building or optimizing an animation pipeline.
• Experience with cinematic animation within game development.

What We Offer

• The opportunity to work on our own Dark Fantasy Action RPG built with Unreal Engine 5.7.
• Direct influence on the project's animation direction and quality bar.
• Hands-on work on complex gameplay animation for the main character and enemies.
• High level of ownership and impact on the final product.
• Fully remote work.
• Flexible working hours.
• Long-term collaboration.

How to Apply

Please provide:

• CV / Resume with relevant professional experience.
• Portfolio.

Hiring Process

1. HR interview.
2. Interview with the project team.
3. Final interview.
4. Offer.

An international product-based iGaming company, a B2B game provider with over 12 years of experience in the market, is looking for People Operations Partner who can bring operational clarity into a fast-moving environment and help scale People Operations through strong execution, process thinking, coordination, and automation.

This role sits closer to operational systems coordination than traditional HR administration.

Main Responsibilities

– Coordinate onboarding, offboarding, internal moves, compensation changes, probation workflows, and other employee lifecycle processes.

– Maintain operational consistency and data accuracy across People systems and platforms.

– Coordinate execution between PBPs, managers, Finance, Legal, and Service Desk.

– Support operational ownership and administration of People-related tools together with Service Desk and other stakeholders.

– Track operational deadlines, dependencies, and process gaps.

– Improve SOPs, playbooks, templates, and operational documentation.

– Support automation and operational standardisation initiatives.

– Help build scalable People Operations processes that can grow with the company.

Mandatory Requirements

– 3+ years in operational coordination/people operations/business operations / process-heavy environments;

– Experience in automation, AI tooling, operational scalability, and process optimisation;

– Experience working with operational platforms and systems (HiBob experience – must have).

– Upper-Intermediate English or higher, Ukrainian fluent;

– Ability to manage multiple workflows in a fast-paced environment;

– Ability to simplify operations without losing accuracy or control;

We offer

– Remote

– Medical insurance (+1 coverage option)

– Professional development reimbursement

– Online English classes

– Employee referral bonus program

– Opportunity to shape and scale modern People Operations in an international product company