Jobs at Djinni

We are looking for a CRO Manager to help build and optimize web funnels that attract users and boost activation rates. In this role, you will collaborate with analytics, development, and product teams to make a real impact on key user journeys. You will have the freedom to experiment with A/B tests, analyze data through tools like Google Analytics and Hotjar, and bring your ideas to life.

About the product: We have created a social networking web platform that’s genuinely changing how people connect in Tier-1 markets: 1 million users across the USA, Canada, and UK trust us for meaningful relationships that go beyond surface-level matching! Since 2020, we have been the platform for people seeking real connections. Our users enjoy 24/7 communication, seamless content sharing, and a completely ad-free experience. We have found our sweet spot in performance and intuitive design that keeps people engaged and actually connecting with each other.

So, you will be part of an ambitious journey toward our clear goal: becoming one of the Top-5 international social networking platforms globally. We are already succeeding in our current markets, and now we are ready to bring that same thoughtful approach to worldwide scale. Your work will help millions of people find genuine connections. Are you in?

Know someone perfect for this role? Recommend a candidate and receive a $1000 bonus!

In this role, you will

• Analyze website pages and funnels to identify potential areas for improvement
• Support the creation and optimization of landing pages together with the team
• Assist in planning and running A/B tests (from hypothesis to analysis)
• Work with web analytics tools (e.g., Tableau or similar) to understand user behavior
• Contribute to generating data-driven hypotheses for improving conversion rates
• Participate in competitor and user research to better understand audience needs
• Collaborate with user acquisition, product, and development teams

It’s all about you

• 1+ year of experience in CRO, product, digital marketing, design or a related field
• Basic understanding of CRO principles and UX/UI fundamentals
• Comfortable working with data and are motivated to grow your analytical skills
• Hands-on experience with web analytics tools (e.g., Google Analytics, Hotjar, or similar)
• Interested in A/B testing and experimentation, and eager to deepen your expertise in this area
• Proactive, curious, and open to learning
• Manage your tasks effectively and prioritize in a dynamic environment
• An English level of B2 or higher (both written and spoken)

Would be a plus

• Experience with A/B testing tools (e.g., Optimizely, VWO)
• Familiarity with product metrics (CR, retention, activation)
• Experience working with landing pages or performance marketing

What we offer

Care and support:

• 20 paid vacation days, 15 sick leave days, and 6 additional days off for family events
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Financial and legal support
• Maternity recovery support allowance
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine

Comfortable working environment:

• Work from our Kyiv hub or remotely with a flexible schedule
• Modern equipment or depreciation of your own tools

Investment in your future:

• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events

Hiring Process

• Intro call
• Interview with Hiring Manager
• Test Task
• Final Interview
• Reference check
• Offer

We are looking for an experienced CRM / Retention Lead in the iGaming / betting / casino industry to take ownership of player retention strategy and drive LTV growth.

What you will do:

• Develop and implement retention strategies: reduce churn, increase loyalty and LTV.
• Optimize CRM: segmentation, personalization, and processes.
• Launch and scale retention initiatives: welcome/onboarding programs, loyalty programs, win-back campaigns.
• Conduct A/B testing of campaigns and analyze the effectiveness of bonuses, promotions, and communications.
• Manage all communication channels: email, push, SMS, messengers, in-app.
• Lead a team of retention managers and collaborate with cross-functional teams.

What we expect from you:

• 2+ years of experience in CRM / retention / database marketing.
• Experience in iGaming / betting / casino, launching and optimizing retention initiatives.
• Proficiency with CRM platforms, Google Analytics / Power BI, Excel, Jira / Confluence, ESP.
• Experience with bonuses, promotions, and analytics (NGR, ARPU, churn, LTV).
• English — Upper-Intermediate+ (working proficiency).

What we offer:

• Opportunity to impact key metrics: reduce churn, increase LTV and ARPU, boost repeat deposits.
• Lead projects for implementing a new CRM and developing retention analytics.
• Work with international markets (CIS, Africa, MENA).
• Build and manage a retention team and implement industry best practices.

If you are ready to drive company growth through player retention and lead a team of professionals, join us!

CRM Manager (Sportsbook)
 

About the Role

We are looking for a Senior CRM Manager to drive player retention and engagement across our Sportsbook product.

The role focuses on lifecycle marketing, audience segmentation, personalized communication, and continuous CRM performance optimization based on player behavior, betting activity, and sports event-driven campaigns.
 

Responsibilities

• Implement and develop RFM and behavioral segmentation.
• Build and manage CRM plans across different player segments.
• Manage CRM communication channels (Email, Push, Onsite, SMS).
• Develop and execute Sportsbook CRM campaigns around major sporting events, leagues, tournaments, and seasonal promotions.
• Personalize offers and customer journeys (free bets, cashback, reload bonuses, odds boosts, etc.).
• Launch and optimize reactivation campaigns.
• Run A/B tests (offers, timing, mechanics, events) and continuously improve CRM performance.
• Analyze key metrics such as Retention, LTV, Turnover, Bets, GGR, and Conversion Rate.
• Develop and optimize bonus mechanics, retention strategies, and customer engagement campaigns.

Requirements

• 3+ years of experience in CRM or Retention.
• Proven experience in Sportsbook is mandatory.
• Strong understanding of player behavior, retention mechanics, and lifecycle marketing.
• Experience with CRM funnels, customer segmentation, and key performance metrics.
• Hands-on experience with RFM and behavioral segmentation.
• Analytical mindset and data-driven approach.
• Experience working with CRM platforms and analytics tools.

What You'll Achieve During the First Months

• Optimize player segmentation and CRM strategy.
• Build a structured CRM plan for the Sportsbook product.
• Improve player retention and conversion rates.
• Launch and scale reactivation campaigns.
• Increase CRM performance through A/B testing and analytics.
• Deliver measurable improvements across key CRM metrics.

We Offer

• Competitive salary.
• Work permit support.
• 5/2 working schedule.
• Flexible start of the working day.

Remote | Full-time | Performance / Mobile Marketing

We are looking for an experienced Senior Sales / Business Development Manager who can combine Sales, Business Development, and Account Management responsibilities throughout the entire client lifecycle.

The ideal candidate is able to independently generate new business, build long-term partnerships, grow existing accounts, and manage clients from the first contact through deal closure and payment completion.

We are also open to experienced Sales Managers or Account Managers with a strong background in B2B sales.

Responsibilities

• Identify and acquire new B2B clients.
• Work with your own network and warm client database.
• Conduct negotiations and close commercial deals.
• Manage the full client lifecycle from onboarding to payment completion.
• Develop long-term relationships with existing clients.
• Increase revenue through upselling and cross-selling.
• Coordinate with internal teams to ensure successful campaign delivery.
• Monitor contracts, invoices, and payment processes.
• Achieve individual sales and revenue targets.

Requirements

• 3+ years of experience in Digital Marketing, Performance Marketing, or Mobile Marketing.
• Experience in Sales, Business Development, or Account Management.
• Must have an existing warm network of contacts within the Mobile Marketing industry (agency contacts are highly preferred).
• Proven experience managing the full sales cycle.
• Strong understanding of Affiliate Marketing, DSP, Programmatic, CPI, CPA, and other performance marketing models.
• Knowledge of key performance metrics such as CTR, CR, CPC, ROI, LTV, and CPA.
• Strong negotiation and relationship management skills.
• English level B2 or higher.
• Self-driven, commercially minded, and able to work independently.
• Startup experience is considered an advantage.

We Offer

• Fully remote position.
• Full-time employment (Monday–Friday).
• Attractive performance-based bonus system.
• Career growth opportunities within an international company.
• High level of autonomy with no micromanagement.
• Salary paid in USDT.

RISK inc: An International iGaming Company Pushing the Boundaries of Entertainment
 

Who We Are: An international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 1000+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers.
 

Always Pushing the Boundaries? You Already Belong at RISK!

Our global-scale operations are based on strong internal expertise, analytics, and data research. We have expertise in iGaming operations (sports betting, online casino), digital and affiliate marketing, tech solutions, and data analytics.
 

We are looking for a  Senior SEO Specialist to join our team.
 

Job Description:

• Develop and implement SEO strategies for product websites, satellite sites, and PBN networks.
• Conduct market and SERP analysis to identify growth opportunities, define launch priorities, and drive projects toward measurable business results.
• Monitor rankings, algorithm updates, technical performance, and project risks, and adjust strategies accordingly.
• Conduct in-depth technical SEO audits of large-scale and SPA-based websites and prepare clear technical specifications for developers.
• Develop content strategies and provide actionable recommendations to the content team.
• Build internal and external linking strategies and create anchor plans for SEO projects.
• Define and track SEO KPIs, analyze performance, and translate results into actionable recommendations.
• Use tools such as SE Ranking, Ahrefs, Semrush, and Similarweb to evaluate performance and support strategic decision-making.
• Collaborate closely with Product, Development, Content, and other teams to ensure end-to-end implementation of SEO initiatives.
   

Qualifications:

• 5+ years of experience in SEO, including at least 2 years in iGaming or other highly competitive niches.
• Strong expertise in grey- and black-hat SEO, supported by successful cases involving PBNs, cloaking, and other non-standard promotion techniques.
• Proven ability to manage multiple complex SEO projects simultaneously without compromising quality or delivery speed.
• Strong experience handling domain blocks, including developing mitigation strategies and successfully migrating projects to mirrors or new domains in restricted GEOs.
• Hands-on experience with SPA websites and related SEO challenges, including SSR and pre-rendering.
• Strong knowledge of HTML, CSS, and JavaScript sufficient to conduct comprehensive technical audits and prepare precise optimization requirements for developers.
• Proven ability to rank projects for high-value keywords in competitive markets.
• Strong understanding of international SEO, GEO-specific SERPs, and search engine behavior across different markets.
• Ability to prioritize initiatives, make independent decisions, and adapt quickly to algorithm changes.
• Strong communication skills in Ukrainian or Russian for effective internal collaboration.
   

Nice to have:

• Hands-on experience setting up and launching websites on WordPress.
• Strong research and problem-solving skills, with the ability to identify non-obvious SEO opportunities.
• Strong understanding of the price-quality relationship when evaluating backlinks and domains.
• Experience with automation tools or AI-powered SEO workflows.

Our Benefit Cafeteria is Packed with Goodies:

• Children Allowance
• Mental Health Support
• Sport Activities
• Language Courses
• Automotive Services
• Veterinary Services
• Home Office Setup Assistance
• Dental Services
• Books and Stationery
• Training Compensation
• And yes, even Massage!

We are looking for a Senior DevOps Engineer to design, build, and operate scalable, highly available infrastructure on AWS. This role is primarily focused on AWS-native container platforms, while also requiring hands-on Kubernetes experience for hybrid workloads, tooling, and platform support.

Experience Level

• 5+ years of professional experience in DevOps, SRE, or cloud infrastructure roles
• 3+ years of hands-on experience operating production workloads on AWS

What You’ll Do

• Design and manage AWS infrastructure using Terraform
• Build and maintain CI/CD pipelines using Jenkins and GitHub Actions
• Deploy, operate, and scale containerized applications using AWS-native container services, including: 
  • Amazon ECS and ECS on Fargate
  • Amazon ECR
  • Application and Network Load Balancers
• Configure and tune autoscaling, high availability, and fault-tolerant architectures
• Work with Kubernetes environments, including cluster-level operations and local cluster setup for development
• Support and improve local developer build environments
• Ensure production systems are reliable, secure, and observable

What We’re Looking For

• Strong hands-on experience with AWS and Infrastructure as Code (Terraform)
• Production experience running containers on ECS and/or Fargate
• Hands-on experience with Kubernetes, including working with clusters in production or development environments
• Solid understanding of autoscaling, redundancy, and resilient system design
• CI/CD expertise with Jenkins and GitHub Actions
• Strong Linux, networking, and troubleshooting skills

Nice to Have

• Experience operating EKS or hybrid ECS/Kubernetes environments
• GitOps or deployment automation experience
• Familiarity with AWS observability and cost-optimization tooling
• AWS certifications

Responsibilities:

• Install the network and computer system
• Maintain, repair, and upgrade the operating systems, software applications and hardware
• Set up accounts and workstations
• Troubleshoot issues and outages
• Ensure security through access controls and backups
• Responding to queries via chat, e-mail, or phone
• Providing technical assistance for questions and problems
• Monitor the performance of existing computer systems and IT infrastructure

Duties:

• Assisting in the creation and implementation of manuals for various systems, including desktop PCs, servers, network equipment, and software applications
• Maintains and monitors all servers' backups
• Monitors the distribution of client/server software and service packs
• Performs on-site and remote technical support for end users
• Performs basic tasks on VMware vSphere
• Performs basic hardware troubleshooting and replacement on the server system.
• Performs anti-virus and anti-spam management
• Performs Service desk / Helpdesk platform management
• Performs control cloud-based endpoint management solution
• Maintains user accounts, mailing lists
• Monitors network firewall security reports, audit log servers, and security systems.

Qualifications/experience:

• Good English written and verbal skills, at least upper intermediate level (B2)
• 2+ years of experience as a hands-on network/systems administrator
• 2+ years of experience with key Microsoft Enterprise technologies, including Windows System Administration, Active Directory with Group policies, MS DPM, Exchange Server, and IIS
• 2+ years of IP networking experience, including technical knowledge of subjects such as DNS, LDAP, DHCP, routing, switching, and remote access technologies
• Minimum of 2 years of experience with Microsoft, macOS, and Linux administration background.
• Microsoft Exchange Online implementations and management, experience with e-mail processing and filtering, anti-virus/anti-spam
• MS Intune and/or Omnissa Workspace ONE solution
• Knowledge of different ManageEngine applications/services will be a plus.

Working shift:

• From 13:00 till 22:00, Monday — Friday with periodic weekend duties.

Department/Project Description

Our client is leading supplier of sports analytics to its clients. Using cutting edge Computer Vision and AI/ML technologies, the company provides outstanding real-time sports performance analysis. As an analyst you will be responsible for providing quality statistics for ice hockey games using client's proprietory tools.

Job Responsibilities

- Analyze ice-hockey games and record key events as they occur such as successful pass, penetration of offensive zone, faceoff win, etc. (40+ total event types)
- Check the quality of content and do an analysis of quality data
- Work on various data tools and generate information by doing online research
- Provide inputs/content with high quality
- Ability to identify and verify source authenticity
- Solve complex problems in time-bound and effective manner
- Ability to analyze data by doing secondary research

We are hiring on behalf of our client, a fast-growing fintech group operating across crypto, regulated financial services, and e-commerce, managing multiple entities and payment infrastructures across jurisdictions.

We are seeking a senior payments leader whose primary responsibility is leading and scaling a payments team, while owning and developing long-term relationships with banks, EMIs, PSPs, and APMs.

This role begins as a co-lead position and is designed to progress into full ownership of the Payments Department.

Role Overview

As Head of Payments, you will lead a team of payments specialists, ensure execution quality, and maintain stable, scalable, and redundant payment capabilities across all group entities.

You will operate at the intersection of operations, business development, and regulation, with exposure to MSB structures, MiCA licensing preparation, and multi-entity e-commerce operations.

Key Responsibilities

Team Leadership & Execution

• Lead, manage, and develop the Payments team
• Establish clear ownership, workflows, and performance standards
• Drive structured, predictable execution
• Hire and onboard additional team members as scale requires
• Ensure independent team performance with minimal escalation

Banking & PSP Relationship Management

• Own and maintain senior relationships with:

Banks and EMIs

PSPs and APM providers

• Act as primary escalation point for operational and capacity matters
• Continuously expand and strengthen the network of payment partners
• Work closely with Business Development to position entities sustainably

Crypto & Regulated Payments

• Oversee payment infrastructure for crypto-related activities
• Coordinate with Legal and Compliance on regulated setups
• Support alignment with MiCA licensing requirements
• Ensure operational continuity and risk diversification

E-commerce Payments

• Lead PSP, APM, and B2B banking setup across multiple e-commerce entities
• Ensure strong approval ratios and local payment coverage
• Proactively replace underperforming providers
• Support launches and entity transitions without disruption

Cross-Functional Coordination

• Collaborate closely with Legal & Compliance, Business Development, and Product teams
• Ensure consistent, professional representation toward external partners

What Success Looks Like

• A high-performing payments team operating with autonomy
• Stable, long-term relationships with key banking and PSP partners
• Predictable onboarding pipelines and outcomes
• Strong redundancy with no single-provider dependency
• Operational readiness for regulatory expansion, including MiCA

Who This Role Is For

• Senior payments professional with proven team leadership experience
• Strong background in fintech, banking, PSPs, and regulated environments
• Comfortable operating in crypto and higher-risk contexts
• Confident external-facing communicator
• Execution-driven, structured, and decisive

PERETZ.agency is looking for a Middle / Strong Middle Front-End Developer based in Ukraine.

We currently have two large digital projects moving into active development and are looking for a developer who can take real ownership of the front-end side of the work.

Our stack:

React / Next.js / TypeScript

We build custom digital products, complex websites, e-commerce platforms, and business systems. This is not a role focused on assembling template websites or making minor UI changes.

You will work with custom designs, complex interfaces, and projects that continue to evolve after launch.

What we’re looking for

• Solid commercial experience with React, Next.js, and TypeScript
• Strong understanding of responsive front-end development
• Ability to accurately translate custom UI/UX designs into production interfaces
• Experience with APIs and back-end integrations
• Attention to detail in typography, spacing, animation, and interface behavior
• Ability to understand an existing project before adding another layer of code
• Independence and responsibility for your part of the project

The format

We are open to full-time cooperation or contract/project-based work.

There are already two substantial projects ready for active development, so this is not a vacancy published “for the future.”

The position is currently focused on developers based in Ukraine.

About PERETZ

PERETZ is a digital strategy and product agency working across the US and European markets.

We work at the intersection of business strategy, design, technology, and digital systems - building products that are expected to grow and evolve, not simply launch and disappear.

Interested? Send me a message on LinkedIn with a short introduction and links to projects you actually worked on.

No long cover letter needed.

I’m looking for a Middle / Strong Middle Back-End Developer based in Ukraine to join us at PERETZ.agency.

We currently have two large digital projects moving into active development and are looking for a developer who can take ownership of the back-end architecture and development.

Our core stack:

PHP / Laravel / MySQL

The projects include custom business logic, complex e-commerce functionality, integrations, internal systems, and APIs.

This is not a role focused on installing plugins or modifying ready-made CMS solutions.

What I’m looking for

• Solid commercial experience with PHP and Laravel
• Strong understanding of application architecture and database design
• Experience designing and building REST APIs
• Confident work with MySQL and complex data structures
• Experience with third-party integrations and external services
• Understanding of queues, background jobs, caching, and application performance
• Ability to understand existing business logic before changing it
• Ability to make technical decisions and explain the reasoning behind them
• Independence and responsibility for your part of the project

Experience with complex e-commerce systems, ERP/CRM logic, or custom business platforms will be a strong advantage.

The format

We are open to full-time cooperation or contract/project-based work.

There are already two substantial projects ready for active development, so this is not a position we’re opening “for the future.”

The position is currently focused on developers based in Ukraine.

About PERETZ

PERETZ is a digital strategy and product agency working across the US and European markets.

We work at the intersection of business strategy, design, technology, and digital systems - building products that are expected to grow and evolve after launch.

Interested? Send me a message on LinkedIn with a short introduction and links to projects or systems you actually worked on.

No long cover letter needed.

OMNICORE is an international product and service company specializing in e-commerce. We create, develop, and manage online businesses for leading retail players in the fashion industry, with a focus on clothing, footwear, and accessories.

We combine consulting, design, web development, content production, marketing, customer service, and operational management to deliver comprehensive and effective omnichannel e-commerce solutions.
For over nine years, we have been helping our partners grow their online businesses. Our clients include  ua.puma.com, adidas.ua, adidas.kz,  adidas.kg, the marketplaces md-fashion.ua, ultra-shop.com, frgroup.kz, frgroup.uz, and others.

Since 2022, the company has expanded its operations to the Republic of Kazakhstan. We provide a full range of services, including eCommerce-as-a-Service (EaaS) and 3PL solutions, becoming a regional fulfillment hub.

We are looking for a DevOps Engineer to strengthen our team.

Requirements:

• At least 3 years of experience as a DevOps Engineer / SRE;
• English – strong Intermediate or higher;
• Experience with HA and HL would be a plus;
• OS: Linux (Ubuntu, Debian, Alpine);
• Application support: PHP (required), JS;
• Infrastructure: Ansible, Terraform, Docker;
• Cloud providers: Hetzner Cloud (strongly required!), GCP;
• Databases:
  • MySQL (standalone, master-slave, Percona cluster)
  • PostgreSQL (standalone, master-slave, Patroni cluster)
  • MongoDB (standalone, replicaset)
  • Elasticsearch (standalone, cluster)
  • Redis (standalone, Sentinel, cluster)
• HTTP/Proxy/LB: NGINX, HAProxy, Varnish, Cloud-managed load balancers;
• CI/CD: GitOps, Bitbucket Pipelines, SonarQube, Dependency-Track;
• Programming: Python, Bash scripting (PHP is a plus);
• Observability: ELK / OpenSearch stack, Prometheus / Grafana stack, Alerts management;
• InfoSec/Security: DevSecOps principles, Vault, Teleport.

Working conditions:

• Full-time, remote format;
• A young team with a great sense of humor;
• Paid vacation (24 calendar days) and sick leave;
• Personal learning & development budget;
• Career growth opportunities;
• Up to 20% discounts on our partners’ products;
• 50% discount on corporate English learning with Preply;
• Payment in UAH, not tied to currency fluctuations;
• Work schedule: Mon–Fri, 10:00 – 19:00. We operate in the Eastern European Time Zone (EET).

OMNICORE is a place where you can become part of a team of professionals, unlock your potential, and grow within dynamic e-commerce projects for international fashion brands.

 Apply now!

Our requirements: 

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time) 

• Confident PC user with solid knowledge of Microsoft Windows 

• Technical background or strong interest in exploring software and hardware products 

• Strong organizational, training, and time-management skills 

• Excellent communication and active listening abilities 

• Understanding of conflict resolution 

• Empathy, positive attitude and self-control 

Nice to Have: 

• Previous experience in customer or technical support 

• IT education or relevant technical background 

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary: 

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities: 

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products 

• Identify, analyze, and troubleshoot technical issues and provide effective solutions 

• Respond to support queries via phone, chat, and email 

• Assist customers with software and hardware configurations, billing, and merchant services–related requests 

• Maintain clear and detailed documentation of all service inquiries. 

About US:

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 20 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America. 

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it.  

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of an open and transparent culture, learn both IT and business and advance quickly. 

Compensation/Benefits: 

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers. 

Our requirements: 

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time) 

• Confident PC user with solid knowledge of Microsoft Windows 

• Technical background or strong interest in exploring software and hardware products 

• Strong organizational, training, and time-management skills 

• Excellent communication and active listening abilities 

• Understanding of conflict resolution 

• Empathy, positive attitude and self-control 

Nice to Have: 

• Previous experience in customer or technical support 

• IT education or relevant technical background 

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary: 

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities: 

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products 

• Identify, analyze, and troubleshoot technical issues and provide effective solutions 

• Respond to support queries via phone, chat, and email 

• Assist customers with software and hardware configurations, billing, and merchant services–related requests 

• Maintain clear and detailed documentation of all service inquiries. 

About US:

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 20 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America. 

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it.  

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of an open and transparent culture, learn both IT and business and advance quickly. 

Compensation/Benefits: 

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers.