Jobs at Djinni

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.

Requirements
- Previous experience in account management, customer relations, or sales (iGaming or betting industry experience is a plus).
- Strong communication skills, both written and verbal, with the ability to adapt across different channels.
- Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
- Target-driven with proven ability to implement upselling or cross-selling strategies.
- Fluency in English and French.

Responsibilities
- VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
- Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
- Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
- Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
- Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
- Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are looking for a detail-oriented and highly responsible VIP Quality Control Manager to ensure exceptional service quality for our VIP Support Team. Your mission is to maintain the highest standards of communication, accuracy, and consistency, ensuring that every VIP player receives a world-class support experience.

The ideal candidate has a strong analytical mindset, excellent communication skills, deep understanding of quality assurance principles, and the ability to provide constructive, clear, and actionable feedback.

HOW YOU WILL MAKE AN IMPACT

1. Quality Evaluation

• Review and evaluate VIP Support interactions across all channels (chat, email, calls).
• Ensure accuracy, professionalism, and empathy in communication with high-value players.
• Score interactions based on internal QC standards and quality rubrics.

2. Feedback & Coaching

• Prepare detailed feedback for VIP Support Agents to help them improve communication, accuracy, and efficiency.
• Conduct brief coaching sessions when needed, focusing on service quality and best practices.

3. VIP Standards Control

• Ensure that all VIP communication meets the highest company standards and supports strong player relationships.
• Identify deviations and propose corrective actions to preserve the premium level of service.

4. Insights & Process Improvements

• Analyze recurring issues and service gaps within VIP Support.
• Propose improvements to scripts, workflows, guidelines, and processes that elevate service quality.

5. Dispute Handling

• Review disputes between agents and QC team members.
• Ensure fair, unbiased, and well-documented resolutions.

6. Reporting & Analytics

• Prepare weekly and monthly quality reports with insights and recommendations.
• Track accuracy trends, recurring mistakes, communication patterns, and success points.

7. Collaboration

• Work closely with the VIP Team Leads, QC Team Leads, and L&D to align on standards and share insights.
• Support improvements in coaching frameworks and training programs.
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1.5+ years of experience in Quality Control, Customer Support QA, VIP support, or a related role.
• Strong understanding of VIP player expectations, communication style, and service standards.
• Excellent analytical skills and attention to detail.
• Strong written communication and feedback-giving skills.
• Experience with QA tools, scorecards, and reporting dashboards.
• Ability to stay objective and make fair, data-driven decisions.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B business. By leveraging its proprietary technology, Playtech delivers innovative products and services to ensure a safe, engaging and entertaining gaming experience.

As the gaming industry's leading technology company, it combines business intelligence-driven software, services, content, and platform technology to drive excellence and innovation across the sector. Read more about who we are and what we do here: www.playtechpeople.com and www.playtech.com
 
Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Embracing differences and maintaining transparency in our processes is the core of Playtech's overall commitment to responsible business practices.

Ready to level up your career?

Playtech‘s POP team is looking for a diligent and meticulous Business Analyst with willing to work in an international environment.

Job Description

• Document and translate business needs, conducting stakeholder analysis
• Elicit project and business requirements, and lead requirements review sessions
• Act as an interface between development/support teams and clients/requestors
• Assist at various levels of the project, including task analysis
• Prepare functional specification documents, use cases, and interface guides for end-user reference
• Collaborate with the test team to ensure sufficient coverage
• Run User Acceptance Tests

Qualifications

Components for success. You...

• Have 3+ years of experience in Business or System Analysis
• Possess proven experience in eliciting requirements and testing
• Understand basic software architecture principles
• Are familiar with UML diagrams
• Have experience describing interfaces and interactions between systems
• Bring solid experience in conducting technical discussions
• Demonstrate exceptional analytical, lateral, and critical thinking skills
• Are self-motivated, assertive, and have a pleasant personality
• Possess strong written and verbal communication skills, including technical writing
• Have upper-intermediate or fluent English proficiency

You'll get extra points for...

• Experience in the gambling/gaming industry
• Software development background
• Familiarity with AI tools

Thrive in a culture that values...

• Collaboration across diverse teams and geographies
• Continuous learning and professional growth
• Initiative, ownership, and accountability
• Open communication and mutual respect
• Innovation and quality at every stage of development

Additional Information

Playtech Open Platform (POP) Unit

Playtech Open Platform (POP) is a large‑scale content aggregation and distribution system that provides online casino operators with a single point of access to thousands of games from Playtech and a wide network of third‑party studios. It streamlines integrations, expands content availability, and equips operators with tools that improve how games are managed across markets. POP functions as a unified hub where RGS providers integrate once, enabling operators to instantly activate a broad catalogue of casino content without additional development work. This eliminates the need for multiple supplier integrations and accelerates time‑to‑market for new releases. The platform also embeds regulated‑market support, helping operators maintain compliance across jurisdictions.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.

Workload — Full-time
Duration — Long-term
Location — EU

Senior (5+ years), strong customer communication, experience working directly with enterprise IT and Security teams. 

Key stack: Azure: AKS, Entra ID, Managed Identities, RBAC, Key Vault, API Management, Blob Storage, AI Search, Private Endpoints, VNets, Network Security Perimeters, multi-region AI/ML: Azure OpenAI, AI Foundry, Azure ML, LLM deployment, vLLM, RAG, multi-agent, embedding pipelines DevOps: Terraform, GitHub Actions, OIDC federation, Helm/Kustomize, CI/CD, secret management Data: Microsoft Fabric, PostgreSQL, Python ETL, Power BI API Dev: Python/FastAPI (async), React + TypeScript (Vite) 

Nice to haves: production AKS, Azure ML model serving, Azure OpenAI in production, locked-down Azure tenants, FDE / embedded team experience. Requirements: start ASAP, long-term, sprint model, work in tandem with client IT/Security.

#WeAreIn for jobs that impact everyone's life. What if your ideas could change the way the world connects, powers up, or thinks? As an Embedded Systems Engineer on our Research & Development team, you'll have the opportunity to merge creativity with your technical expertise by shaping the future of technology, driving groundbreaking projects, and bringing new ideas to life. Are you in?

Your Role

Key responsibilities in your new role

• Be responsible for firmware development for the MCU system and peripherals
• Implement drivers and middleware that enable hardware capabilities according to business specifications
• Work with an international team on cutting-edge technology
• Contribute to the innovative advancement of the company’s MCU solutions

Your Profile

Qualifications and skills to help you succeed
 

• A university degree in Computer Engineering, Computer Science, Electronics, or similar domain
• At least 3–5 years of experience in embedded solutions development
• Strong knowledge of Embedded C
• Good understanding of MCU peripherals
• Strong knowledge of communication interfaces like I2C/SPI/UART
• Good knowledge of make-build systems and Git

• At least an intermediate level of English

   

Please send us your CV in English.

We are looking for a highly organized and detail-oriented Operations Manager Assistant to join our growing team. In this role, you’ll be responsible for ensuring smooth day-to-day operations, supporting management, and keeping internal processes efficient and compliant. 

🔑 What You’ll Do 

• Oversee and optimize administrative and operational processes 
• Manage document flow, reporting, and internal record-keeping 
• Support HR and finance teams with onboarding, payroll, and compliance tasks 
• Coordinate communication between departments and external partners 
• Monitor KPIs, prepare regular reports, and ensure timely task completion 
• Implement best practices to improve operational efficiency 

✅ About You

• Desire to get experience in a back-office, operations, or administrative manager role 
• Strong organizational and multitasking skills 
• Excellent communication in English (written and verbal) 
• Proficiency in MS Office / Google Workspace (knowledge of ERP/CRM systems is a plus) 
• Understanding of HR, finance, or legal workflows will be an advantage 
• Proactive mindset with strong problem-solving skills  
• Degree in Economics or Statistics is a pus 

🎯 Why Join Us? 

• Competitive salary  
• Remote work  
• Flexible schedule  
• Career growth opportunities  
• Sport compensations  
• Supportive corporate culture 

Про компанію Profisea

Profisea, an Israeli boutique DevOps and Cloud company, has for over nine years been providing end-to-end solutions and support for business. Our teams of highly-skilled professionals draw on their deep industry knowledge and vast technology expertise to deliver top-notch, dynamic and lean solutions to solve various business challenges for companies of any size, from startups to enterprises.

Our mission is to help our clients implement best DevOps practices and design cost-effective and secured cloud architecture to maximize performance, ensure faster deployment, improve the quality of the client’s offering – whether services or products – and reduce time to market.

In 2021, Profisea's team launched a unique AI-based Cloud management platform that allows you to visualize, manage Cloud infrastructure, and reduce your cloud expenses on virtual assets by up to 90%.

Profisea provides state-of-the-art solutions custom-tailored to every type of client, with a full range of services including:

- DevOps as a service (CI/CD, Continuous Monitoring, Infrastructure as a Code, Microservices, Kubernetes, DevSecOps)
- Cloud Computing (Cloud Migration, Cloud Security, Cloud Environment Creation and
- Management, FinOps with ProfiSea Labs, Cloud Security)
- SRE as a service
- NOC as a service
- ALM consulting
If you are planning to migrate to the cloud, thinking about building a transparent CI/CD pipeline or adopting DevSecOps or Kubernetes in your enterprise, Profisea is here to help. We are ready to design your cloud architecture, secure your cloud and make it cost-effective.

Profisea is a boutique DevOps and Cloud company - AWS Premier Partner specializing in Cloud Architecture, DevOps, DevSecOps and FinOps.

We are looking for a Customer Success Manager who will work closely with clients using the Uniskai platform, helping them get the most value from the product and ensuring a great customer experience.

This role is perfect for someone who enjoys communicating with people, solving problems, and learning about cloud technologies.

We are open to junior candidates and applicants without prior experience who are motivated to learn and grow in the cloud and DevOps environment.

What you will do

Communicate regularly with clients using the Uniskai platform.

Check if clients are satisfied with the platform and help them use its features effectively.

Collect customer feedback about the product and user experience.

Help clients discover and use platform features and services.

Identify issues or improvement opportunities and share them with internal teams.

Coordinate technical support when needed.

Organize calls or meetings with DevOps or development teams if technical assistance is required.

Track client requests and ensure follow-up.

What we expect

English - Fluent.

Strong communication skills and client-oriented mindset.

Good organizational skills and attention to detail.

Ability to work with multiple tasks.

Interest in technology, cloud or DevOps will be a plus.

Experience with SaaS platforms, customer support or project coordination will be a plus but not required.

What we offer

Opportunity to be part of a growing company and to grow with us
Being at the forefront of the DevOps and Cloud services industry
Great compensation and commission
Professional working environment where you will be an essential member of our team

We're looking for a creative AI Content Creator / Sci-Fi Video Creator to help us build and grow a portfolio of short-form social media channels.

The content will be based on ideas from an upcoming book and transformed into engaging vertical video series using modern AI tools. This is a project-based role with the opportunity to transition into a full-time position.

Responsibilities

• Create engaging vertical video series (1–2 minutes) for TikTok, Instagram Reels, and YouTube Shorts.
• Turn book ideas and concepts into compelling short-form content.
• Use AI tools to streamline script writing, voice generation, editing, and content production.
• Build and manage multiple social media accounts to test different content formats, hooks, and creative ideas.
• Plan content calendars and publish videos consistently.
• Analyze performance metrics and continuously improve content based on the results.
• Stay on top of platform trends, viral formats, and new AI tools.

Requirements

• 2+ years of experience in social media and content creation for TikTok, Instagram Reels, and/or YouTube Shorts.
• Experience in short-form content creation.
• Strong understanding of what makes short-form content engaging.
• Hands-on experience with AI tools for content creation.
• Ability to independently generate ideas and transform them into finished content.
• Analytical mindset with an interest in testing, experimenting, and improving results.

Nice to have

• Experience growing multiple social media accounts.
• Experience with faceless or AI-generated content.
• Basic video editing skills (CapCut, Premiere Pro, Final Cut, or similar).
• Experience using automation tools.
• Experience building repeatable content production workflows.

About Marketing Pot:

Marketing Pot is a marketing agency amplifying the impact of exceptional products and services — so that quality becomes the global standard, not the exception.

Our values are:

• Professionalism: We strive for professionalism in all aspects of our operations. We set high standards in communication, interaction with clients and colleagues, and in the performance of our duties. We also value and regularly assess the knowledge, experience, and competence of our employees.
• Quality: We strive for excellence in everything we do. From our products and services to client interactions, we always aim to deliver the best results. We set high quality standards and expect our employees to be responsible for their work.
• Self-Development: We support and encourage the personal and professional development of our employees. We believe in continuous self-improvement and learning, so we encourage our employees to learn new things, expand their knowledge and skills.
• Transparency: We strive for honesty and openness in all our actions and communications. We believe that only through transparent interaction can we achieve mutual understanding and success. We value trust.

If you feel you wanna become the better version of yourself and deliver results you will be proud of, send us your resume. We are waiting for you to join our awesome team ;)

</aside>

Our partner’s EMS platform sits between technical reality (PLCs, inverters, telemetry) and energy-market reality (DSO requirements, balancing, curtailment, billing). Today, this domain and business knowledge lives mainly in the heads of the CTO and product owner, creating a bottleneck as the team scales. This new role will own turning that knowledge into written, testable requirements using Spec-Driven Development (SDD) and AI-assisted pipelines — becoming the team’s primary bridge between the energy world and engineering.
 

Main Responsibilities

– Take over requirements intake from the CTO and product owner, converting discussions, DSO correspondence, and field feedback into a structured, prioritized backlog with written specs
– Specify energy-domain features end-to-end — curtailment orchestration, group energy-compensation logic, price-forecast handling — with acceptance criteria QA can test against
– Extend the existing requirements-traceability practice (BR/SR/SwR) from the PLC track to the whole platform, supporting audits and NIS2 compliance
– Document the domain: build a glossary and rulebook (market roles, settlement logic, sign conventions) so engineers stop relying on the CTO to explain the sector
– Own feature acceptance — verifying delivered work against specs and domain logic before it reaches dispatchers and clients
– Use AI tools to draft requirements and acceptance criteria from raw inputs (meeting notes, DSO correspondence); maintain specs as living, primary-source-of-truth documents; implement automated traceability
 

Mandatory Requirements

Must-have

– Strong, hands-on knowledge of the energy sector (the core requirement — interviews go deep here):

•  
  • Market structure: TSO/DSO roles, generators, suppliers, balancing responsibility
  • Renewables operations: PV generation profiles, curtailment, BESS use cases (peak shaving, self-consumption, balancing)
  • Metering and settlement: billing meters, imbalance, day-ahead/intraday pricing, forecast-to-financial-outcome logic

  • Grid-code and regulatory awareness: what a DSO can demand from a generator, and what evidence operators must provide

    – 3+ years as a Business Analyst (or equivalent) on software products
    – Requirements engineering craft — stakeholder elicitation, specs with acceptance criteria, epic decomposition, traceability
    – Comfortable working with technical teams — can read an API spec or data model, ask precise engineering questions
    – Data literacy — comfortable in Excel and basic SQL
    – Romanian + English B2

Missing energy-sector depth is an automatic disqualifier, regardless of BA experience.

Nice-to-have

– Experience with EMS/SCADA/energy-management products
– Moldova/Romania market specifics — local DSO/TSO landscape, ANRE regulations, regional balancing context
– Understanding of MILP optimizer capabilities/limits
– Formal requirements methods (BR/SR/SwR layering, traceability matrices, BPMN/UML)
– Exposure to NIS2 or regulated-industry documentation
– Jira/Confluence fluency
– Ru/UA language

Red flags

– Energy knowledge is purely theoretical — no real experience with a plant, meter, market process, or settlement dispute
– Past specs are meeting notes, not real requirements — no acceptance criteria or edge cases
– Can’t explain domain concepts simply; hides behind jargon
– Has never had a requirement proven wrong (i.e., never actually checked)
– Needs a PM as an intermediary to work with engineers
– Resistance to SDD or AI-augmented requirements engineering
 

We offer

– Format: Remote
– Search geography: Moldova, Romania, Ukraine, then rest of Europe
– Direct ownership of a critical, high-visibility function — the primary translator between energy-market reality and engineering
– Clear runway to shape and grow the BA craft at the company (energy-domain depth valued over years of BA title)
– Modern, AI-first workflow — leveraging SDD and AI tools rather than manual, ad hoc documentation

We are looking for a hands-on FPGA / Radar Systems Engineer to join a deep-tech company developing drone-based radar, GPR and SAR systems.

Location: Berlin, Germany. Relocation to Berlin is mandatory.
The role requires regular work with physical hardware in the office, laboratory and during field tests. Remote-only, freelance and part-time formats are not available.

What you will work on

• Develop FPGA and embedded software for radar, FMCW, GPR and SAR systems.
• Implement real-time data acquisition from high-speed ADCs and RF frontends.
• Process IQ and baseband data using FPGA-based DSP.
• Work on filtering, synchronization, timing, phase alignment and calibration.
• Build high-throughput data pipelines using AXI/AXI-Stream, DMA, DDR, PCIe or Ethernet.
• Integrate FPGA platforms with ARM processors, embedded Linux, Nvidia Jetson, Intel NUC or similar systems.
• Perform hardware bring-up, laboratory debugging, system validation and field testing.
• Collaborate closely with RF, antenna, embedded and SAR engineers.

Required experience

• Strong hands-on FPGA development experience.
• VHDL, Verilog or SystemVerilog.
• Xilinx/AMD platforms such as Zynq, UltraScale+ or RFSoC.
• Vivado, Vitis or similar FPGA development tools.
• Practical experience with radar, RF, SDR, FMCW, GPR or SAR systems.
• FPGA DSP and real-time signal processing.
• High-speed ADC/DAC acquisition and IQ/baseband data processing.
• AXI/AXI-Stream and FPGA-to-CPU or FPGA-to-host integration.
• Embedded C/C++.
• Hardware debugging using laboratory equipment.
• Ability to clearly explain your personal ownership in previous projects.

Strong advantages

• Direct SAR or GPR experience.
• Range FFT, Doppler FFT, beamforming, pulse compression or matched filtering.
• JESD204B/C, LVDS, PCIe, DMA, DDR or high-speed Ethernet.
• Embedded Linux, PetaLinux, Yocto or device drivers.
• Multi-channel synchronization, calibration and phase-coherent acquisition.
• Experience with airborne radar, drones, defence or remote-sensing systems.
• Real-world field testing, not only simulations.

Conditions

• Permanent full-time employment.
• Hybrid/on-site work in Berlin.
• Candidates must be ready to relocate permanently to Berlin.
• English-speaking environment.
• Indicative salary:
  • Mid-level: around €70,000 gross/year.
  • Senior: approximately €90,000–€120,000 gross/year.
• Potential equity/VSOP participation.

Please apply with your CV and briefly describe your direct radar/SAR experience, current location, work authorization, relocation readiness, notice period and salary expectations.

Our partner operates an Energy Management System (EMS) platform sitting at the intersection of physical/technical infrastructure (PLCs, inverters, telemetry) and complex energy-market realities (DSO/TSO requirements, balancing, curtailment, billing). As their engineering team scales rapidly from 3 to 10+ professionals, they need a single, highly competent hybrid PM/BA-adjacent professional to translate between the energy domain and engineering, drive delivery frameworks, and own the product backlog lifecycle — working in close, continuous partnership with the Founder.
 

Main Responsibilities

Continuous Product Discovery & Validation (30%)

– Partner continuously with the Founder to capture early-stage feature hypotheses, market signals, and commercial targets
– Lead rapid prototyping initiatives, putting feature concepts in front of diverse users and stakeholders
– Run ongoing feedback loops to ensure feature concepts hit real customer pain points and accelerate sales velocity
– Translate discovery insights directly into roadmap priorities and macro-level requirements

High-Level Backlog Ownership & PM ↔ BA Tandem (30%)

– Own and prioritize the high-level product backlog, decomposing validated milestones into structured epics
– Act as the direct operational counterpart to the Business Analyst — setting targets for spec engineering and reviewing specs for commercial alignment
– Manage operational modes: loose, fluid boundaries for Rapid Validation Mode vs. strict boundary locks for Stabilization Mode

Project Management & Delivery Execution (40%)

– Drive execution rhythm across all engineering streams (Infrastructure, Cybersecurity, Backend, Frontend, SRE) for a predictable release cadence
– Monitor development velocity against AI agentic pipeline capacity (e.g., CrewAI, LangGraph) used for boilerplate generation, UI prototyping, and test automation; justify team expansion only when automation limits are reached
– Serve as final commercial gatekeeper, verifying that features built via human-agent collaboration satisfy original business logic and user needs before release
 

Mandatory Requirements

Must-have

– 6+ years as a Technical Project/Product Manager in the energy domain or another complex, regulated domain (logistics, telecom routing, industrial automation)
– Proven track record running continuous discovery pipelines and converting B2B user feedback into strategic backlog decisions
– Spec-driven, AI-aware mindset — comfortable with contract-first development and clear high-level boundaries for both BAs and autonomous agents
– Technical fluency — can read API docs, understand data models, write baseline SQL, and communicate with engineers without an interpreter
– Professional English (B2/C1 preferred)

Nice-to-have

– Hands-on experience with workflow automation, rapid UX prototyping, or LLM agentic orchestration (CrewAI, LangGraph)
– Awareness of energy sector principles (grid topologies, balancing markets, peak shaving, telemetry)
– Exposure to regulatory/cybersecurity frameworks in critical infrastructure (NIS2, IEC 62443)
– Native Romanian fluency (regional market/regulatory context)

Red flags

– Cannot hold a meaningful architecture discussion with engineering leads
– Rigid — can’t shift between Rapid Validation Mode and Stabilization Mode
– “Process-first” management, scribe-style PM work, treating engineers as task-takers, or analysis paralysis
 

We offer

– Format: Remote
– Search geography: Moldova, Romania, Ukraine
– Direct, continuous partnership with the Founder — a central strategic role, not a downstream execution function
– High-impact position at the core of a scaling team (3 → 10+ engineers), acting as the primary filter against technical debt and requirement drift
– Exposure to a cutting-edge, AI-agent-augmented delivery paradigm (Spec-Driven Development, CrewAI, LangGraph)

Our client is an established international iGaming company headquartered in Europe, specializing in the development of high-quality slot games enjoyed by players worldwide. As the company continues to expand its portfolio and launch new titles, it is looking for an experienced Lead Game Designer to drive the creative vision of its games and lead a talented design team. If you're passionate about building engaging slot experiences, mentoring designers, and bringing innovative ideas to life, this opportunity could be the perfect fit.

Your main responsibilities will be:

• Lead, inspire, and mentor a team of Game Designers, fostering a culture of creativity, collaboration, and continuous professional growth.
• Own the end-to-end game design process, transforming creative concepts into engaging, market-leading slot games.
• Design innovative gameplay mechanics, bonus features, progression systems, and player journeys that maximize engagement and retention.
• Develop and maintain clear, detailed, and well-structured Game Design Documentation (GDD) to support cross-functional collaboration.
• Work closely with mathematicians, producers, artists, animators, developers, and QA teams to deliver exceptional gaming experiences.
• Oversee the implementation of game features, ensuring design quality and consistency throughout the entire development cycle.
• Analyze market trends, player behavior, and competitor products to identify new opportunities and keep the product portfolio ahead of the market.
• Drive innovation by introducing fresh gameplay ideas, mechanics, and features that enhance player experience.
• Review game designs, provide constructive feedback, and make key design decisions that align with product goals.
• Leverage gameplay metrics, player feedback, and data insights to continuously refine game balance, UX, and overall performance.

Requirements

• 4+ years of experience in Game Design, including at least 2 years in a leadership role.
• Proven track record of designing and delivering successful slot games within the iGaming industry.
• Deep understanding of slot game design principles, including RTP, volatility, bonus mechanics, player engagement, and game balancing.
• Strong experience creating comprehensive and well-organized Game Design Documentation (GDD).
• Hands-on experience leading, mentoring, and developing high-performing design teams.
• Solid knowledge of the full game development lifecycle, from concept through release and post-launch optimization.
• Strong analytical mindset with the ability to make informed, data-driven design decisions.
• Excellent communication and stakeholder management skills, with the ability to collaborate effectively across multidisciplinary teams.
• Passion for creating innovative, high-quality games that deliver outstanding player experiences.
• Upper-Intermediate or higher level of English and fluency in Russian.

Benefits

• Work in an international product company with strong expertise in the iGaming industry.
• Competitive compensation package.
• 20 days of paid vacation + Sick leave.
• A friendly and creative atmosphere.
• Opportunities for professional growth and development.

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.

Our partner is a fast-growing, profitable, bootstrapped company building AI voice and web-chat receptionists for law firms. Their AI agents handle live phone and web intake for 50+ law firms today — answering calls 24/7, qualifying leads, booking consultations, and transferring calls when needed. Every firm gets a custom-tuned AI agent built around their specific practice areas, qualification criteria, and booking rules. They are hiring their first dedicated AI Engineer to own the systems that keep these agents working reliably in production.
 

Main Responsibilities

– Build new AI agents for each law firm onboarded — learn how they currently handle intake, then design the prompts, tools, and flows that replicate and improve on it
– Write, debug, and continuously improve the prompts driving every agent conversation
– Run test suites against every prompt change before it ships
– Debug live agents and resolve issues quickly with minimal, surgical fixes
– Listen to real call transcripts daily, identify patterns across firms, and propose product improvements
– Own the prompt library and the reliability patterns that make agents scale
– Provide proactive support for top clients — reviewing conversations and improving them to build goodwill
– Drive a customer success/upsell function: gathering case studies, testimonials, and reviews, and executing upsell tactics
– Work directly with the founder on all meaningful product decisions
– Write small scripts, automations, or tools when useful to speed up the work
– Talk directly with law firm owners and lawyers to understand real legal intake workflows
 

Mandatory Requirements

– Not currently enrolled in university, with no plans to enroll
– C1+ English (daily calls and transcript review)
– Broad understanding of what the company/product does, or ability to quickly grasp it
– Familiarity with concepts like MCP or “Skills” in AI tooling
– AI-native mindset — regular use of tools like Claude, ChatGPT, or Cursor; has built own automations
– Comfortable with technical concepts (webhooks, APIs) and no-code platforms (e.g., Make, n8n); coding ability is a plus but not required
– Prior experience writing prompts regularly, ideally in a production or customer-facing context
– Experience in customer success, support, or an FDE (Forward-Deployed Engineer)-style role is a strong plus
– High agency — comfortable identifying and owning problems end-to-end without waiting for direction
– Detail-oriented — able to catch subtle contradictions or errors in prompts and transcripts
– Background is flexible: engineering, paralegal, ops, support, customer success, or even a science PhD — real prompt engineering skill matters more than title
 

We offer

– Direct line to the founder — no middle management or committee decisions
– Real customers from day one — every prompt shipped goes live with paying clients
– A technical core role at an AI-native company at an inflection point: profitable, growing, and rare enough to own agent behavior at scale
– Fully remote and flexible — work wherever, whenever; results matter, not hours
– A clear path toward becoming a Forward-Deployed Engineer (FDE) in AI, with strong ownership and customer-facing exposure

We are looking for an experienced Senior C++ Engineer to work on large-scale desktop software products. The role focuses on performance optimization, stability improvements, modernization of legacy systems, and development of high-quality desktop applications.

RESPONSIBILITIES

• Develop and maintain C++ desktop application components.
• Implement multithreading and concurrency solutions.
• Analyze and resolve performance bottlenecks.
• Support modernization of legacy codebases.
• Collaborate with architecture, QA, and product teams.

• Utilize AI-assisted development tools to accelerate development and refactoring activities.

   

QUALIFICATIONS

• 5+ years of senior-level C++ development experience.
• Strong expertise in modern C++ (C++14/17/20).
• Solid knowledge of multithreading, concurrency, debugging, and performance tuning.
• Hands-on experience with Qt, CMake, Conan, MSVC, CEF integration
• Strong analytical and problem-solving skills.

WILL BE A PLUS

• Experience with AI-assisted coding tools and workflows.
• Experience in regulated software environments.
• Technical degree or equivalent practical experience.
• German language skills are a plus.