Jobs at Djinni

We are building the next generation of AI Agentic Marketing Solutions specifically for the Game Development industry. We don’t just build simple chatbots; we build autonomous agents that plan, execute, and optimize User Acquisition (UA) and marketing campaigns for gaming studios.

We already have our technical leadership in place. Now, we are looking for a highly autonomous Senior Engineer who loves "getting their hands dirty" with complex agentic logic and scaling our AI platform.

The Role: Builder First

This position is for those who are passionate about coding and want to remain in a technical, individual contributor role. We need a "crafter" who enjoys diving into agent architectures, optimizing RAG pipelines, and writing high-performance code without the distraction of people management or "ivory tower" meetings.

Our Stack: Python (FastAPI, AsyncIO), LangChain / LangGraph, Redis, PostgreSQL, AWS.

Key Responsibilities

• Develop AI Agents: Design and implement complex, stateful workflows using LangGraph.
• Hands-on Engineering: Serve as a primary contributor to the core Python codebase. We expect daily commits and rapid iteration.
• Production-Grade AI: Work on agent reliability, mitigate hallucinations, manage agent memory systems, and build robust evaluation loops.
• Integrations: Connect AI agents with gaming metrics, store APIs (App Store/Google Play), and ad platform dashboards.
• Performance Tuning: Optimize LLM usage for latency and cost-efficiency.

Requirements

• Python Mastery: 5+ years of professional experience in Python. Deep expertise in AsyncIO, Pydantic, and FastAPI.
• AI/LLM Expertise: Proven experience with LangChain or LangGraph (essential). You understand the transition from simple prompts to complex, autonomous agentic reasoning.
• Solid Engineering Foundation: Strong knowledge of architectural patterns, event-driven systems (NATS/Kafka), and Vector Databases (Pinecone, Weaviate, etc.).
• Startup DNA: You prefer "shipping today" over "perfecting tomorrow." You thrive in a fast-paced environment where speed is a core feature.
• GameDev Interest: A genuine interest in the gaming industry and its KPIs (LTV, ROAS, Retention).

What We Offer

• Focus on Code: Minimal bureaucracy. Your time is spent solving hard technical problems, not in management meetings.
• High Impact: Your code directly defines the "intelligence" of our marketing agents.
• Elite Team: Work alongside a Technical Lead and other senior experts who value excellence and relentless improvement.
• High Reward for High Performance: Competitive salary + Advanced Bonus System (We reward those who build the business with us).
• A professional team that has your back. We work hard, but we support each other 100%.
• Medical Insurance in Ukraine and Multisport program in Poland.
• Offices in Ukraine (Kyiv, Kharkiv) and Poland (Wroclaw) or Remote.
• All necessary equipment and workstation space.
• Legal & Accounting services.
• English classes and Education reimbursement.
• Incredible corporate parties and other activities (when we aren't saving the world).

It is a high-growth SaaS company selling IT Service Management, a space that is being propelled into high growth as businesses worldwide accelerate their digital transformation and start to adopt new workstyles for their employees.

We have over 4,000 customers in 140 countries. We are deployed in 42 different languages and used daily by over 100,000 system administrators. Our software impacts the daily working lives of over 9 million end users.

We’re looking for a Senior Developer to join our mission. If you’re passionate about building impactful products, love working with cutting-edge AI technologies, and want to help push the boundaries of what’s possible.
 

Responsibilities:

• Lead the development and maintenance of a high-quality software product.
• Design and implement effective APIs and algorithms to support AI-driven features.
• Collaborate with AI, machine learning, and data science teams to push technological boundaries.
• Mentor and guide developers, fostering growth and knowledge sharing
• Work closely with product and design teams to deliver impactful solutions
• Participate actively in agile workflows, ensuring rapid and reliable delivery

What We’re Looking For:

• 5+ years of hands-on experience in backend development with Node.js, JavaScript, and TypeScript
• Strong expertise with SQL databases, especially MySQL
• Familiarity with AI, machine learning, data science, or full-stack development is a plus
• Excellent problem-solving skills and ability to thrive in a dynamic, AI-centric environment
• Strong communication skills and a collaborative mindset
• Experience working in agile, fast-paced teams

• Freely Spoken English

   

What we offer:

• 20 working days’ vacation; 
• 10 paid sick leaves;
• 4 wellness days;
• public holidays;
• equipment;
• paid lunches;
• gym compensation;
• Many cool team activities.

Unidatalab is looking for a proactive and results-driven Sales Development Representative (SDR) to generate new B2B opportunities and support our sales pipeline. You’ll work directly with our CEO and founders, playing a key role in expanding our presence in the US and EU markets.

This role is ideal for someone who enjoys outbound sales, personalized outreach, and engaging with senior decision-makers in tech-driven organizations.

Responsibilities:

• Prospecting and cold outreach via email, LinkedIn, and calls (US & EU markets);
• Running personalized outbound campaigns based on ICPs and sales triggers;
• Conducting discovery calls and qualifying leads;
• Managing leads, pipelines, and updates in HubSpot;
• Working with reactivated and closed-lost opportunities;
• Setting up and optimizing outreach sequences (email & LinkedIn);
• Scheduling calls with senior stakeholders (CEOs, HR Directors, CPOs, Founders);
• Collaborating with leadership to improve outbound performance.

Requirements:

• 1–2 years of experience as an SDR, BDR, or in B2B lead generation (SaaS/Tech is a strong plus);
• Fluent English (B2+ or higher) — confident spoken and written communication;
• Hands-on experience selling into US and European B2B markets;
• Strong skills with: LinkedIn & LinkedIn Sales Navigator; Apollo (or similar); HubSpot;
• Metrics-driven, results-oriented mindset.

Nice to Have:

• Experience in sales of AI, SaaS, or tech consulting;
• Understanding of Conversational AI, SpeechTech, or software sales;
• Experience improving outbound performance through A/B testing and analytics.

Why Join Us:

• Exposure to cutting-edge AI products and enterprise clients;
• Flexible, remote-first environment;
• Paid vacation, sick leaves & holidays.

Unidatalab is looking for motivated and ambitious students or recent graduates who are eager to take their first step into the world of AI-driven technologies. 

About the Client:

Our client develops an AI-powered voice solution for quick-service restaurants. The product combines NLP, speech recognition, and noise-cancellation technologies to automate drive-thru ordering. As a result, restaurants can significantly reduce wait times, improve order accuracy, increase operational efficiency, and enhance overall customer satisfaction.

Who We’re Looking For:

• 3rd+ year students or recent graduates in Computer Science, Software Engineering, or related fields who are ready to work full-time (8 hours/day); 
• Confident Python knowledge; 
• Upper-Intermediate spoken English; 
• Strong soft skills: responsibility, communication, proactivity, and good organisation. 

Tech stack: Poetry, Python (yaml, json, pytest), Git/GitHub. 

Hiring Process:

Our hiring process is straightforward:
HR Interview → Small Test Task on LeetCode → Technical Interview → Practical task to become familiar with the product & Client Interview (in English) → Offer. 

Why Join Us: 

• Working with the real AI product; 
• Flexible, remote-first environment; 
• Paid vacation, sick leaves & holidays.

We are looking for a Financial Analyst with hands-on experience in management reporting and budgeting. In this role, it is important to be confident working with P&L, Cash Flow, and Balance Sheet, to identify variances in figures, and to explain them to the business in a clear and practical way. Part of the role will involve improving processes and gradually automating reporting — it’s a plus if this is something you’re interested in, even if you haven’t worked with all the tools yet.

Responsibilities

Management Reporting & Financial Analysis

• Prepare and maintain management reporting packages (P&L, Cash Flow, Balance Sheet).
• Analyze company financial performance: profitability, costs, and operational metrics.
• Perform variance analysis (actual vs plan, actual vs prior period) and prepare insights and recommendations for business units.
• Monitor financial KPIs and explain key changes in performance.

Budgeting & Forecasting

• Participate in the budgeting cycle: data collection, validation, and consolidation.
• Support departments in planning and forecasting (Marketing, HR, Operations, IT, etc.).
• Develop and maintain financial models for planning and forecasting (costs, profitability, scenarios — as needed).

Data, Processes & Automation

• Reconcile and validate data from different sources (ERP, CRM, internal spreadsheets) and ensure consistency in reporting.
• Optimize spreadsheets and models to make data reliable and reproducible.
• Gradually reduce manual work in reporting through automation tools (Power Query / SQL / Apps Script, etc.).
• Support BI dashboards (Power BI or similar tools) and collaborate with IT/BI teams on data integration.

Requirements (must-have)

• 2–4 years of experience in financial analysis, management accounting, or budgeting.
• Strong understanding of P&L, Balance Sheet, Cash Flow, and management accounting principles.
• Advanced Excel / Google Sheets skills: formulas, pivot tables, and working with large datasets. Experience with macros (VBA) is a plus.
• Experience with data visualization tools: Power BI or equivalents (Looker Studio, Tableau, etc.).
• English level: Intermediate (B1) or higher.

Nice to have

• SQL, Power Query, Python/R — or willingness to develop these skills on the job.
• Experience with ERP systems (BAS, QuickBooks, 1C, etc.).
• Google Apps Script for Google Sheets (automation, API integrations, data optimization).
• Google AppSheet (data input interfaces and quality control).
• Understanding of GAAP or IFRS principles.
• Experience in fintech or marketing performance analysis (CAC, LTV, ROI), including cohort analysis.

This role is a good fit if:

• You have experience with management reporting (P&L / CF / BS) and want to do more analysis and influence business decisions.
• You are confident in Excel/Sheets and interested in gradually strengthening reporting automation (Power Query / SQL / BI), even if your experience with these tools is not deep yet.
• You value structured, well-organized data and can bring numbers to a consistent, reliable result.

We offer

• 20 paid vacation days per year.
• 10 paid sick leave days per year.
• Public holidays according to the company-approved list.
• Medical insurance.
• Fully remote work format.
• Budget for professional development.
• Budget for language learning.
• Wellness budget (gym membership, sports equipment, and related expenses).

Join our team to realize your potential and grow together with JustMarkets!

We are seeking a highly skilled PHP Developer to join our dynamic team, specializing in building and maintaining robust, high-performance web applications. If you have a strong background in Symfony, MySQL 8.0, Redis, MongoDB, and experience managing high-load and big data projects, we want to hear from you!

Responsibilities:

• Develop, test, and maintain web applications using PHP and Symfony.
• Design and optimize complex databases, primarily MySQL 8.0, ensuring high performance and scalability.
• Work with MongoDB for managing and optimizing unstructured data storage.
• Integrate and manage message queues using RabbitMQ for asynchronous processes.
• Utilize AWS cloud services (EC2, S3, RDS, etc.) to deploy and manage applications in a scalable, secure environment.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Identify and resolve performance bottlenecks and bugs.
• Ensure the best possible performance, quality, and responsiveness of applications.
• Stay updated with the latest industry trends and technologies to bring innovative solutions to the team.

Requirements:

• Proven experience as a PHP Developer with a deep understanding of the Symfony framework.
• Expertise in MySQL 8.0, including performance optimization, indexing, and query optimization.
• Experience with message queue systems, particularly RabbitMQ.
• Hands-on experience with AWS services and infrastructure.
• Solid understanding of high-load and big data application development.
• Strong analytical and problem-solving skills, with a keen eye for detail.

Preferred Qualifications:

• Experience with containerization and orchestration tools (Docker, Kubernetes).
• Previous experience in a DevOps environment.
• Understanding of front-end technologies (JavaScript, React, Vue.js) is a plus.

24PLAY is a product company from Ukraine that has been developing and publishing mobile games since 2019.

We are a team of professionals who have launched dozens of popular games and gained over 100 million satisfied players worldwide. Our games include Zombiepunk, Blitzkrieg Assault, Street Dude, and more.

We are currently looking for a Team Lead Motion Designer to share our core company values:

• Creativity: We actively encourage and embrace each other’s ideas, transforming them into reality through collaboration and innovative thinking.
• Integrity: We commit to providing honest feedback and realistically assessing situations, fostering a culture of trust and transparency.
• Productivity: We strive to optimize our workflows to achieve the best possible results in the shortest timeframe, ensuring efficiency and effectiveness in our operations.
• Uncompromising Quality: Our commitment to excellence drives us to prioritize the quality of our work above all else, ensuring that we consistently deliver outstanding results.
• Healthy Lifestyle: We advocate for a healthy lifestyle and stand against harmful habits, promoting well-being and balance within our team.

We are looking for a professional for the role that requires:

• Full-time job;
• Office-based in Kyiv.

Main Responsibilities

• Manage motion design tasks from the UA team
• Assign tasks and balance team workload
• Review and approve creatives, ensure quality standards
• Build and optimize workflows, automation, and AI pipelines
• Track key metrics (output, SLA, rework rate, winner rate)
• Collaborate with UA on hypotheses and winning creatives
• Mentor designers and test new formats and AI tools (R&D)

Our Ideal Candidate

• 2+ years leading a motion/design team
• Strong understanding of creative testing and performance-driven production
• Hands-on experience with motion design and AI tools
• Able to build structured processes and scale production

• Data-driven and result-oriented mindset

   

Skills

• Leadership, mentoring, clear feedback
• Strong process & workload management
• Data-driven and performance-oriented mindset
• After Effects, Figma, Photoshop
• AI tools: Midjourney, Leonardo, Runway, Pika, Krea, ElevenLabs

• Motion design, gameplay/UI integration, AI voice & video workflows

   

Why join our team?

• Fully Legal: Official employment in full compliance with Ukrainian labor legislation, including paid vacation (24 days) and sick leave (unlimited).
• Professional Team: A high-performing group of skilled individuals committed to excellence.
• No Overtime: We prioritize a healthy work-life balance, with no overtime required.
• Stable Payments: No payment delays since the foundation of the company.
• Bonus System: A unique reward system designed to motivate employees by aligning their performance with the company’s financial goals.
• Professional Development: Access to mentorship programs and our internal library for continuous growth.
• Events: Enjoy board games, masterclasses, corporate events, sports activities, and free English classes.
• Comfortable Workspace: A modern office in Kyiv featuring a spacious lounge, fully-equipped kitchen, sports zone, cinema, and complimentary spa facilities for employees.

• 35-Hour Work Week: Reduced working hours as a benefit for experienced employees

   

Ready to create the next gaming hit? Apply now and join 24Play! 🚀

We work with startups and established companies to create products in healthcare, fintech, eCommerce, and AI. This role offers real variety — new domains, evolving challenges, and steady professional growth instead of being locked into a single legacy system.

If you’re motivated by fast learning and building features that go live, this might be the right place for you.

What You'll Do

• Build and ship features - from small tasks to full modules as you grow
• Write clean code and learn best practices through code reviews
• Work alongside experienced engineers who'll help you level up
• Learn how production apps are built and scaled
• See different products and industries - faster learning curve

What We Work With

⚡ Python, FastAPI, Django, Pydantic, PostgreSQL, uv, Ruff

Gets You Extra Points

• Familiar with SQLModel, Alembic
• Used AI coding tools (Cursor, Claude Code, Copilot)
• Hands-on experience with any LLM integration
• Basic prompt engineering skills

What You Bring

• Solid understanding of Python
• Understanding of REST APIs
• Basic experience with SQL databases
• English: Intermediate+
• Willingness to learn and take feedback

What You Get

Work & Growth:

• Fully remote, flexible hours
• Structured code reviews
• Senior engineers who help you level up
• English practice sessions

Compensation:

• Salary in USD
• Performance reviews twice a year
• 15 days paid vacation + sick leave

🚀 Ready to level up? Apply now.

Remotely Talents is a leading headhunting agency specializing in connecting top professionals with fully remote opportunities at EU- and US-based companies.

We are currently looking for an experienced Talent Acquisition Partner to join and support our growing, high-performing team.

Key Responsibilities:

• Develop and execute end-to-end talent acquisition strategies to attract top-tier remote professionals
• Manage the full-cycle international recruitment process, including client communication, sourcing, screening, interviewing, and offer management
• Plan, coordinate, and lead recruitment and selection processes across multiple roles
• Partner closely with clients to understand hiring needs and deliver high-quality talent
• Ensure a seamless and positive candidate experience throughout the entire hiring journey

Requirements:

• 3+ years of proven experience as a Recruiter
• Previous experience in a recruitment or headhunting agency is a strong plus
• Proven experience successfully closing Digital Marketing roles (mandatory)
• Solid hands-on experience with full-cycle recruiting
• Strong sourcing skills using LinkedIn, job boards, and social media platforms
• Deep understanding of selection methods, interview techniques, and assessment approaches
• Experience working with Applicant Tracking Systems (ATS) and recruitment databases
• Excellent communication and interpersonal skills
• Full professional fluency in written and spoken English (client communication and interviews)

What We Offer:

• 🌍 Fully remote work with flexible location
• 💸 Competitive performance-based bonuses in USD
• 🤝 B2B contract
• 📈 Opportunity to work with international clients and high-growth companies

About us:

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.

Our global team of talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. 

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.

Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!
 

Requirements: 

• 5+ years of PostgreSQL, Pg/SQL development experience. 
• Oracle SQL, PL/SQLL development experience will be a big plus. 
• Shredding, changing and understanding older code without the need to know everything about a business process is imperative. 
• Query performance analyzing and tuning. 
• Experience with high loaded OLTP systems. 
• Experience with very large databases. 
• Experience with design, development, and maintenance of reporting and data warehouse databases a plus. 
• Experience with migrating schemas and data from Oracle to other RDBMS a plus. 
• Basic DB administration experience. 
• Familiarity with database design, documentation and coding. 
• Familiarity with programming languages API. 
• Problem solving skills and ability to think algorithmically. 
• Experience with Amazon Redshift, RDS, Aurora is a plus. 

General skills: 

• English (reading/writing/speaking) — min Intermediate level. 
• Experience in working with people. 
• Quick understanding and learning abilities. 
• Ability to work on several tasks in parallel. 

 
Responsibilities: 

• Responsible for designing, coding, and implementing software solutions using modern techniques and programming SQL language. 
• Provides high-level database development assistance in creating specific applications for businesses. 
• Provides general support on information technology to design, develop, execute, and maintain the database application systems, applying several RDBMS. 
• Ensures research and innovation at all levels of the software development process. 
  May participate in multiple projects simultaneously as a senior development team member. 
• Works harmoniously in a cross-functional team comprising managers, supervisors, business analysts, systems personnel, network staff, and other developers in ensuring the delivery of software solutions as planned, within set budget, and timely. 
• Acts as a coach or mentor to junior software developers. 
• Provides excellent customer service by responding to and assisting with help desk calls to resolving issues, including system outages. 

Company offers: 

• Long-term employment. 
• Flexible timetable. 
• Comfortable working conditions. 
• Paid vacation and sick leaves. 
• English lessons, gym. 
• Competitive salary level. 

Company: Real Media — a digital marketing agency specializing in integrated strategies, paid traffic, brand development, and analytics for high-risk and ambitious projects.
 

📍 Location: Lima office / hybrid format
💼 Employment type: Full-time
 

Responsibilities

• Sourcing, attracting, and selecting talent for various positions within the company;
• Managing the full recruitment cycle: from job posting to onboarding new employees;
• Conducting interviews and assessing candidate competencies;
• Collaborating with department heads to clarify candidate requirements;
• Maintaining the candidate database, analyzing and improving sourcing channels.
   

Requirements

✅ Experience in recruitment;
✅ Ability to work with various sourcing channels (LinkedIn, job boards, social media);
✅ Excellent communication skills;
✅ Ability to assess both soft and hard skills;
✅ Strong organizational skills and the ability to work in a fast-paced environment.
 

We offer

✨ Challenging and engaging tasks in an international team;
✨ Opportunities for professional growth and development within the company;
✨ Participation in projects with major clients;
✨ A friendly, results-driven corporate culture.

Come Back Agency supports US software and technology companies by running their hiring process. We work with delivery and leadership teams to define roles, screen candidates, and manage interviews. Successful candidates are hired directly by the company and become part of its team.
 

This position is with a US-based software company providing custom development and AI implementation for North American clients. The team builds and maintains production software, including AI-enabled systems, and works in long-term client engagements.
 

Team members operate as part of an internal, distributed team and collaborate directly with client stakeholders.

Important requirement (please read carefully) We are only considering candidates who have previous lead generation experience for IT outsourcing, software development, or tech services companies. General lead generation experience is not sufficient for this role.
 

Responsibilities

• Build and maintain lead lists (Founders, CTOs, Operations leaders)
• Run outbound lead generation
• Personalize outreach messages for US-based prospects
• Book qualified calls for the Business Development / US team
• Track outreach and results in CRM
• Continuously improve messaging based on response quality
   

Requirements

• Proven lead generation experience for IT services / software development companies
• Experience using tools such as LinkedIn Sales Navigator, Apollo, Snov, Lemlist, Instantly, or similar
• Strong written English
• Result-oriented mindset
   

KPIs

• Qualified conversations started
• Calls booked
• Call show-up rate
• Lead quality (not just volume)
   

What We Offer:

• Working hours aligned with US time zones, typically 16:00—00:00 Kyiv time.
• 1:1 English lessons to support clear and confident communication.
• Paid vacation and sick days.
• Fully remote work.
• Opportunities for professional growth within the team.
• Structured, personalized onboarding to help you ramp up effectively.
   

Hiring stages: Recruiter screening → Technical interview → Final culture fit interview.
 

Apply with your resume and a short note outlining your relevant experience. You can also submit it through our website at comeback.ua. Selected candidates will be contacted by Come Back Agency

We are seeking an experienced Lead JavaScript Developer to join our dynamic team. This role is crucial for the creation and enhancement of our products.

KEY RESPONSIBILITIES:

• Develop and maintain game applications in JavaScript.
• Work with gaming frameworks such as PIXI.js, Phaser, etc.
• Implement cutting-edge user interfaces and UX solutions.
• Collaborate with developers, designers, and testers to optimize the development process.
• Implement and maintain server solutions using Node.js.
• Ensure high performance and optimization of code. 

REQUIRED SKILLS AND QUALIFICATIONS:

• Deep knowledge of JavaScript and modern ECMAScript standards.
• Deep understanding of REST principles.
• Experience with gaming JavaScript frameworks like PIXI.js, Phaser, etc.
• Experience with Node.js development.
• Knowledge of game development principles and experience with game engines.
• Familiarity with version control systems, such as Git.
• Strong communication skills and the ability to work in a team.
• Experience in writing clean, modular, and well-documented code.
• Analytical mindset and a problem-solving approach.
• Obligatory knowledge of Ukrainian language.
• Knowledge of English is required.

WE OFFER:

• Opportunity to work anywhere in the world (remote work)
• Work schedule: 10:00/11:00 - 19:00/20:00, Mon-Fri
• Work in an international company
• The opportunity to join a fast-growing team of professionals and a cool product
• Stable and decent salary (based on the results of the interview)
• Paid vacation and sick leave
• Opportunity for career and professional growth
• Opportunity to realize your ideas and developments
• Opportunity to implement ambitious projects
• Support in non-standard approaches, creativity and initiative
• Freedom of action and prompt decision-making, no bureaucracy 

Now we are looking for a new teammate to help us conquer new horizons. If you dream of something really extraordinary, then we are on the same path. We really hope that we will have a match!

Must Have:

- 4+ years of commercial product testing as a Middle AQA

- proven experience in test automation: writing, executing, and maintaining automated UI, API, performance and E2E tests

- proficiency in at least one programming language for automation: Python, Java, or JavaScript/TypeScript

- web automation frameworks: Playwright, Cypress, Selenium

- API & protocols: REST APIs

- databases & data stores: SQL, PostgreSQL, MongoDB

- hands-on with CI/CD and version control

- Strong communication skills in English, B2+

Nice to Have:

- Mobile automation: Appium

- API & protocols: GraphQL, gRPC

- BDD & test design: Cucumber, Behave, Gherkin; test planning and TDD (Test Driven Development)

- Cross-browser/cross-platform testing and BrowserStack or similar device-cloud experience

- Certifications/standards: ISTQB/CTFL and experience establishing QA processes/standards

WHO WE ARE 💫

Hi, we’re BetCare.

Our company specializes in multilingual customer care where we put heavy focus on sales, conversion, and customer reactivation strategies. Our clients are primarily from Europe, Canada, and Australia, so we operate in licensed markets globally.

Our team members’ strongest skills are Positive Language, Care and Sales. Our approach to every contact is to provide an excellent service experience in order to open up the customer to a sale.

WHO WE ARE LOOKING FOR 😎

We are looking for a Customer Service Agent with at least Upper-Intermediate level of English language to join our international team and add more diversity into the mix.

In this role your main aim will be to make the customers happy by providing live chat support, addressing their inquiries promptly and effectively, troubleshooting issues, and ensuring a positive customer experience.

We don't care about your background - you are yours, as they say - though this position has its requirements and ground rules: you have to be a personable and reliable team player with a customer service mindset, ability to multitask and think on your feet whilst calmly handling customer queries with a smile.

We value: respect, transparency, commitment, responsibility, attention to detail, fun.?

We despise: dishonesty in any form, exaggerated snobbism, unprofessional work ethics.

MAIN RESPONSIBILITIES 🦾

- To acquire some technical and end-user understanding of our products so you can respond to customers quickly and accurately (don't worry, we will provide the training).

- To report on common issues and flag anything urgent.

- To approach customers proactively about select promotions.

- To support with some translations as our "go-to" native speaker.

A FEW MUSTS ❗

- Be fluent in written and spoken English (this is the official office language).

- Be interested in learning about iGaming and increasing your tech knowledge.

- Be ready to work different shifts: our Customer Support Department operates 24/7 (three shifts — morning 7:00—15:00, day 15:00—23:00, and night 23:00—7:00 UA time). Be prepared to have three night shifts per week (out of five working days).

WHAT WE OFFER 💎

-Remote work format — the ability to attend the office in case you are Lviv-based, in the city center (which is absolutely pet-friendly 🐶).

- Extensive training program, which will help you to learn a new field and best practices. (It is fully paid after successful completion).

- Diverse paid times off.

- Presents and bonuses from the company.

Can you relate to this? If your answer is "Hell Yes", contact us here!