Jobs at Djinni

On behalf of our client, we are looking for a Microsoft Chatbot Developer (AI and Omnichannel Solutions) 

Requirements:

- Experience with Microsoft Bot Framework SDK & Azure Bot Services

- Hands-on with Copilot Studio / Power Virtual Agents

- Understanding of Omnichannel solutions (Teams, web, enterprise apps)

- Strong skills in C#, Python, or Node.js

- Knowledge of NLP & conversational AI (LUIS or similar)

- Experience with APIs & integrations (SAP, ServiceNow, etc.)

- Familiarity with Agentic AI frameworks (Semantic Kernel, LangChain) — plus

- Experience with RAG, multi-turn conversations, context handling

- Azure knowledge required (AWS — plus)

Company offers:

- Long-term employment with possibilities for professional growth

- Fully remote work

- Reasonably flexible schedule

- 15 days of paid vacation

- Regular performance reviews

About the Role:
We are looking for an enthusiastic Sales Development Representative Intern to join our team. This is a great opportunity to start your career in B2B tech sales, working with innovative SaaS products in the insurance and fintech domains.

Your responsibilities will include:

• Researching and identifying potential clients in target markets
• Assisting with outbound communication (email, LinkedIn, etc.)
• Supporting product presentations and demo meetings
• Participating in sales discovery and proposal preparation
• Updating CRM records and sales documentation
• Collaborating with the marketing team on outreach campaigns
• Learning about SaaS sales, insurance industry trends, and client needs
   

Requirements:

• Strong interest in B2B sales, SaaS, or the insurance/fintech industry
• Upper-intermediate or higher English level (written and spoken)
• Great communication and research skills
• Self-motivated, curious, and eager to learn
• Basic understanding of software products is a plus
• Previous sales or internship experience is a bonus, but not required

Join us and start your career in tech sales with a team that supports your growth. Apply now

🔹 Role Overview

As a Communications & Media Intern, you will assist DICEUS’s team in managing external communications and media engagement across international InsurTech markets. The role combines research, content creation, and media outreach to support the company’s visibility and reputation.

This internship is ideal for someone eager to gain hands-on experience in corporate communications, media relations, and B2B storytelling within a tech-focused environment.

🔹 Key Responsibilities

• Conduct research on industry trends, competitors, and media landscapes in the insurance technology sector.
• Assist in preparing communications materials including press releases, media pitches, LinkedIn posts, and company announcements.
• Support identification and engagement with relevant media outlets, journalists, and industry platforms in the US, UK, and Europe.
• Monitor competitor communications and summarize key insights for the team.
• Help create visual and supporting content, such as infographics and presentations, using AI and design tools.
• Assist in identifying market and business signals, including partnerships, digital transformation projects, and acquisitions.
• Support communications activities for conferences, awards, and industry events.
• Prepare regular internal summaries and reports on media and communications activities.

🔹 Requirements

• Interest in communications, media relations, PR, or technology.
• English proficiency at B1–B2+ (written and spoken).
• Ability to communicate information clearly and professionally.
• Strong research, analytical, and organizational skills.
• Familiarity with AI-powered tools for content, research, and design.
• Confident use of Google Workspace / MS Office.
• Detail-oriented, proactive, and able to work independently.

🔹 Nice to Have

• Education or experience in communications, journalism, marketing, or business.
• Exposure to B2B media relations, PR, SaaS, fintech, or InsurTech.
• Interest in global technology and insurance markets.

🔹 What We Offer

• Practical experience in international communications and media engagement.
• Structured mentorship and learning opportunities.
• Hands-on exposure to AI-supported communications workflows.
• Collaboration with an international, cross-functional team.
• Potential for long-term collaboration after the internship.

As a PR Intern, you will support the Marketing and Communications team in strengthening DICEUS’s brand presence in the international insurance technology market. You will leverage AI-powered tools and traditional PR methods to research, analyze, and produce high-quality content that positions DICEUS as a trusted InsurTech partner. 

This internship is an opportunity to gain hands-on experience in PR, media relations, and market research while working in a dynamic, innovation-driven industry. 

🔹 Key Responsibilities 

• Conduct market and competitor research in the insurance technology sector. 
• Support preparation of press releases, media pitches, and LinkedIn content. 
• Identify and evaluate media outlets, journalists, and industry awards (US, UK, Europe) for brand promotion. 
• Monitor PR and communication activities of competitors and summarize key findings. 
• Create infographics, visuals, and marketing materials using AI/design tools (Midjourney, Canva, Jasper, etc.). 
• Assist in identifying market intent signals (e.g., modernization projects, partnerships, acquisitions). 
• Support PR activities for conferences, awards, and industry events. 
• Prepare weekly summaries of PR and media activities. 

🔹 Requirements 

• Strong interest in PR, marketing, and technology. 
• Good written and verbal English (B1–B2+). 
• Ability to explain complex topics in simple, clear language. 
• Solid research and analytical skills. 
• Familiarity with AI tools (ChatGPT, Jasper, GrammarlyGO, Midjourney, Canva AI, Meltwater AI, BuzzSumo, Similarweb/AlphaSense). 
• Proficiency with Google Workspace / MS Office. 
• Self-motivated, detail-oriented, and able to work independently. 

🔹 Nice to Have 

• Background in communications, marketing, journalism, or business. 
• Experience with B2B PR (preferably in SaaS, fintech, or InsurTech). 
• Understanding of global insurance and technology trends. 

🔹 What We Offer 

• Real experience in international PR within the insurance technology market. 
• Mentorship and structured development path. 
• Exposure to AI-driven PR workflows and innovation practices. 
• Opportunity to collaborate with a global team. 
• Potential for long-term collaboration after internship. 

As an AI Engineer, you will be at the forefront of our innovation engine, architecting the next generation of intelligent agentic systems. This isn't just about prompt engineering; it’s about building scalable, production-ready Generative AI ecosystems that solve high-stakes business challenges.

Key Responsibilities

• Architect & Deploy: Design end-to-end GenAI solutions, specialized AI agents, and high-performance RAG pipelines.
• Lead Innovation: Rapidly build and validate Proof of Concepts (PoCs) to showcase the "art of the possible" to stakeholders.
• Consult & Collaborate: Partner with cross-functional teams and interface directly with clients to translate complex needs into tailored AI strategies.
• Research & Evaluate: Stay ahead of the curve by benchmarking emerging models, agentic frameworks, and dev kits.

The Profile

• The Experience: 3+ years of industry-hardened experience in Applied AI or Machine Learning.
• The Tech Stack: Expert-level command of agentic frameworks (LangGraph, Agno, Google ADK) and Vector Databases.
• Cloud Fluency: Deep familiarity with at least one major Hyperscaler (GCP, AWS, or Azure).
• Bonus Points: Proficiency with the Google Cloud AI stack (Vertex AI, Gemini), MLOps (Docker/K8s), and rigorous evaluation frameworks like RAGAs or LangSmith.
• AI agent building: know-how

We are seeking a highly capable Full Stack Engineer with deep experience in Python and React, who thrives on harness engineering—building the automation, testing scaffolding, execution environments, and orchestration layers that allow experimental prototypes to evolve into stable, production-ready MVPs.

This role is ideal for engineers who can fluidly move between backend services, frontend product development, integration tooling, and developer platforms. You’ll help transform early-stage prototypes into systems that are testable, observable, repeatable, and reliable at small-to-medium scale.

At this position, your work directly contributes to rapid experimentation: turning concepts built by the founder into scalable, deployable software.

Key Responsibilities

• Build and maintain full stack applications using Python on the backend and React on the frontend. 
• Design and implement APIs, services, and orchestration layers to support product workflows and internal tooling. 
• Develop harnesses for testing, simulation, validation, execution, and monitoring of complex workflows and agent-based systems. 
• Create reusable frameworks for:
• workflow execution
• automated test runs
• sandboxed environments
• synthetic data generation
• scenario replay
• regression validation
• Build developer-facing tools to improve engineering velocity, reliability, and repeatability. 
• Integrate external APIs, services, and third-party tools into internal platforms.
• Implement logging, tracing, observability, and error handling across systems.
• Collaborate with product, design, and platform stakeholders to turn experimental ideas into scalable technical solutions.
• Help define engineering standards for reliability, maintainability, and deployment readiness.

Required Qualifications

• Hands-on experience building production systems with Python. 
• Hands-on experience building modern frontend applications with React. 
• Experience designing and consuming REST APIs and/or async service architectures.
• Demonstrated experience in harness engineering: building tools for testing, validation, simulation, automation, or execution environments.
• Comfortable working across both application code and engineering infrastructure/tooling.
• Strong understanding of software design, debugging, and performance optimization.
• Experience with relational databases such as PostgreSQL, MySQL, or similar.
• Familiarity with CI/CD pipelines, Git-based workflows, and deployment practices.
• Ability to work independently, move quickly, and make sound engineering tradeoffs.

Preferred Qualifications

• Experience with workflow orchestration, agent-based systems, or automation pipelines.
• Experience with Docker, cloud infrastructure, and containerized environments.
• Familiarity with background job systems, queues, and event-driven architectures.
• Experience building internal platforms, QA tooling, evaluation frameworks, or developer productivity tools.
• Exposure to LLM/AI workflow orchestration, RPA, or test automation systems.
• Experience with observability tools, telemetry, and production monitoring.

What Success Looks Like

• You can ship polished frontend and backend features end-to-end. 
• You can build robust harnesses that make systems easier to test, measure, debug, and scale.
• You improve both product delivery and engineering leverage.
• You help the team move faster by making complex workflows repeatable and reliable.

Ideal Candidate Profile

You are more than a feature engineer; you think in systems and ask:
- How do we test this?
- How do we simulate this?
- How do we validate edge cases?
- How do we make this reproducible?
- How do we instrument this so it can be trusted in production?

You enjoy building the glue, scaffolding, and runtime support that transform experimental ideas into dependable products.  

Role Overview
We are looking for a highly capable Full Stack Engineer with deep experience in Python and React who is also very comfortable with harness engineering—building the surrounding tooling, automation, testing scaffolding, execution environments, and orchestration layers that allow systems, agents, workflows, and product features to be developed, validated, and run reliably at scale.

This role is ideal for an engineer who can move fluidly between backend services, frontend product development, automation frameworks, integration layers, and developer tooling. You should be equally comfortable shipping user-facing features and building the technical harnesses that make systems testable, observable, repeatable, and production-ready.

Key Responsibilities

• Build and maintain full stack applications using Python on the backend and React on the frontend.
• Design and implement APIs, services, and orchestration layers for product workflows and internal tools.
• Develop harnesses for testing, simulation, validation, execution, and monitoring of complex workflows, agents, or integrations.
• Create reusable frameworks for:
  • workflow execution
  • automated test runs
  • sandboxed environments
  • synthetic data generation
  • scenario replay
  • regression validation
• Build developer-facing tools to improve engineering velocity, quality, and repeatability.
• Integrate external services, APIs, and third-party tools into internal platforms.
• Implement logging, tracing, observability, and error-handling across systems.
• Collaborate with product, design, and platform stakeholders to turn business needs into scalable technical solutions.
• Help define engineering standards for reliability, maintainability, and deployment readiness.

Required Qualifications

• Strong hands-on experience building production systems with Python.
• Strong hands-on experience building modern frontend applications with React.
• Experience designing and consuming REST APIs and/or async service architectures.
• Experience with harness engineering, including building tooling for testing, validation, simulation, automation, or execution environments.
• Comfortable working across both application code and engineering infrastructure/tooling.
• Strong understanding of software design, debugging, and performance optimization.
• Experience with databases such as PostgreSQL, MySQL, or similar.
• Familiarity with CI/CD pipelines, Git-based workflows, and deployment practices.
• Ability to work independently, move quickly, and make sound engineering tradeoffs.

Preferred Qualifications

• Experience with workflow orchestration, agent-based systems, or automation pipelines.
• Experience with Docker, cloud infrastructure, and containerized environments.
• Familiarity with background job systems, queues, and event-driven architectures.
• Experience building internal platforms, QA tooling, evaluation frameworks, or developer productivity tools.
• Exposure to LLM/AI workflow orchestration, RPA, or test automation systems.
• Experience with observability tools, telemetry, and production monitoring.

What Success Looks Like

• You can ship polished frontend and backend features end-to-end.
• You can build robust harnesses that make systems easier to test, measure, debug, and scale.
• You improve both product delivery and engineering leverage.
• You help the team move faster by making complex workflows repeatable and reliable.

Ideal Candidate Profile
You are not just a feature engineer. You think in systems. You naturally ask:

• How do we test this?
• How do we simulate this?
• How do we validate edge cases?
• How do we make this reproducible?
• How do we instrument this so we can trust it in production?

You enjoy building the “glue,” scaffolding, and runtime support that turn promising ideas into dependable products.

Role Overview

We are looking for an SMM / Content Marketing Specialist who can:

• Create and execute basic social media strategy
• Produce and edit short-form videos
• Manage content publishing and consistency
• Support audience growth and engagement

This is an execution-focused role with light strategic responsibility.

Key Responsibilities

• Develop a simple monthly content plan
• Create short-form videos (2–4 per week)
• Write captions and educational posts
• Edit videos (Reels, Shorts, TikTok format)
• Publish content across platforms (YouTube, X, LinkedIn, etc.)
• Monitor basic metrics (views, engagement, clicks)
• Suggest simple improvements based on performance
• Maintain consistent brand tone and visual style

Requirements

Hard Skills

• (1–3 years) experience in SMM or content creation
• Experience recording and editing short videos
• Basic understanding of content strategy
• Familiarity with video editing tools (CapCut, InShot, etc.)
• Basic analytics understanding

Soft Skills

• Organized and deadline-oriented
• Self-managed and proactive
• Clear written communication
• Willing to test and improve content ideas

What We Offer

• Remote work format
• Opportunity to grow into a broader marketing role
• Competitive compensation (discussed individually)

Role Overview

Nucleus AI is seeking an AI / ML Data Scientist to help build and scale an AI-backed Learning Management System (LMS) that delivers personalized, adaptive learning experiences.

This is a hands-on, product-focused role at the intersection of machine learning, data science, and learning technology. You will design and deploy intelligent systems that directly impact learner engagement, personalization, assessment, and outcomes.

If you enjoy turning real-world data into models that are used by real users—and iterating on them in production—this role is for you.

Key Responsibilities

Machine Learning & Modeling

• Design, develop, and deploy machine learning models that power:
  • Personalized learning paths
  • Content and course recommendations
  • Learner analytics and insights
  • Adaptive assessments and feedback
     
• Build models for:
  • Learner skill inference and knowledge tracing
  • Engagement, completion, and drop-off prediction
  • Automated assessment scoring and feedback
     

Data & Analytics

• Analyze large-scale learner behavior data to extract actionable insights
• Develop and maintain data pipelines, feature engineering workflows, and model evaluation frameworks
• Apply statistical analysis and experimentation (including A/B testing) to validate model performance and impact
   

Collaboration & Product Integration

• Work closely with product managers, engineers, and instructional designers to translate learning objectives into AI-driven solutions
• Integrate models into production systems via APIs, batch pipelines, or real-time inference
   

LLMs & Advanced Techniques

• Experiment with and integrate LLMs and NLP techniques for:
  • Content generation
  • Learner feedback
  • Intelligent learner support
     
• Monitor models in production for performance, bias, and drift, and continuously improve them
   

Documentation & Governance

• Document models, assumptions, experiments, and results to ensure transparency, reproducibility, and maintainability
   

Required Qualifications

• Bachelor’s or Master’s degree in Data Science, Computer Science, AI/ML, Statistics, or a related field
• Strong proficiency in Python and common ML libraries (e.g., scikit-learn, PyTorch)
• Solid understanding of:
  • Supervised and unsupervised learning
  • Feature engineering and model evaluation
  • Statistical analysis and experimentation
     
• Experience working with both structured and unstructured data
• Proficiency in SQL and working with large datasets
• Ability to clearly communicate complex technical concepts to non-technical stakeholders
   

Nice-to-Have Qualifications

• Experience building ML systems in ed-tech, LMS platforms, or learning analytics
• Familiarity with
  • Large Language Models (LLMs)
  • NLP
  • Recommendation systems
  • Knowledge graphs
• Experience deploying models to production environments
• Exposure to cloud platforms such as AWS, GCP, or Azure
• Understanding of learning science, instructional design, or assessment theory
• Experience with MLOps tools (model versioning, monitoring, CI/CD for ML)
   

What We Offer

• Opportunity to work on mission-driven AI that improves how people learn
• Ownership of ML systems used by real learners at scale
• A collaborative, cross-functional team culture
• Competitive compensation and benefits
• Flexible work location and schedule
• Continuous learning and professional growth opportunities

Hi, we’re BetCare 👋
 

Our company specializes in multilingual customer care where we put heavy focus on sales, conversion, and customer reactivation strategies. Our clients are primarily from Europe, Canada, and Australia, so we operate in licensed markets globally.
 

Our team members’ strongest skills are Positive Language, Care and Sales. Our approach to every contact is to provide an excellent service experience in order to open up the customer to a sale.
 

WHO WE ARE LOOKING FOR 😎

We are seeking a highly motivated and organized VIP Manager

with at least an Advanced level of English proficiency and a minimum of 6 months of proven experience in a similar role in the Gambling niche. 

The ideal candidate has a proven track record in a similar role, excellent communication and troubleshooting skills, and a strong customer-focused mentality.

We value: respect, transparency, commitment, responsibility, and attention to detail.
We despise: dishonesty in any form, exaggerated snobbism, and unprofessional work ethics.

Main Responsibilities 🦾

• Build trust and maintain long-term relationships with high-value players through personalized communication and exceptional service.
• Drive player engagement through email, chat, and messenger platforms
• Boost player activity and retention by offering personalized bonuses, promotions, and exclusive deals.
• Monitor player behavior and activity to create individualized offers and memorable experiences.
• Work closely with CRM, Marketing, and Payments teams to ensure a seamless and premium VIP journey.
• Track, analyze, and report on key VIP KPIs, providing insights and suggestions for ongoing improvements.
  
   

A Few Musts ❗

• Proven experience as a VIP Manager in the iGaming industry.
• Strong command of English (C1 level); proficiency in German is a strong advantage.
• Outstanding communication skills, with a sharp eye for detail, empathy, and a professional tone.
• Resilience under pressure and confidence in managing high-value, high-demand clients.
• Solid understanding of bonus systems, KYC/verification flows, payment processes, and platform functionality.

WHAT WE OFFER 💎

• Fully remote work. In case you are Lviv based - ability to attend the office (which is absolutely pet-friendly 🐶).
• Evening Schedule 15.00-23.00 (UA Time), 5/2. 
• Comprehensive onboarding program, which will help you to facilitate your seamless integration into projects and enhance your adoption of best practices. (It is fully paid after successful completion).
• Diverse paid times off: Vacation, Recreation days, Birthday off, Sick leaves.
• Presents and bonuses from the company.

Can you relate to this? If your answer is "Hell Yes", contact us here!

Role Overview 

As a PR Intern, you will support the Marketing and Communications team in strengthening DICEUS’s brand presence in the international insurance technology market. You will leverage AI-powered tools and traditional PR methods to research, analyze, and produce high-quality content that positions DICEUS as a trusted InsurTech partner. 

This internship is an opportunity to gain hands-on experience in PR, media relations, and market research while working in a dynamic, innovation-driven industry. 

🔹 Key Responsibilities 

• Conduct market and competitor research in the insurance technology sector. 
• Support preparation of press releases, media pitches, and LinkedIn content. 
• Identify and evaluate media outlets, journalists, and industry awards (US, UK, Europe) for brand promotion. 
• Monitor PR and communication activities of competitors and summarize key findings. 
• Create infographics, visuals, and marketing materials using AI/design tools (Midjourney, Canva, Jasper, etc.). 
• Assist in identifying market intent signals (e.g., modernization projects, partnerships, acquisitions). 
• Support PR activities for conferences, awards, and industry events. 
• Prepare weekly summaries of PR and media activities. 

🔹 Requirements 

• Strong interest in PR, marketing, and technology. 
• Good written and verbal English (B1–B2+). 
• Ability to explain complex topics in simple, clear language. 
• Solid research and analytical skills. 
• Familiarity with AI tools (ChatGPT, Jasper, GrammarlyGO, Midjourney, Canva AI, Meltwater AI, BuzzSumo, Similarweb/AlphaSense). 
• Proficiency with Google Workspace / MS Office. 
• Self-motivated, detail-oriented, and able to work independently. 

🔹 Nice to Have 

• Background in communications, marketing, journalism, or business. 
• Experience with B2B PR (preferably in SaaS, fintech, or InsurTech). 
• Understanding of global insurance and technology trends. 

🔹 What We Offer 

• Real experience in international PR within the insurance technology market. 
• Mentorship and structured development path. 
• Exposure to AI-driven PR workflows and innovation practices. 
• Opportunity to collaborate with a global team. 
• Potential for long-term collaboration after internship. 

About Digis:
Digis is a European IT company with 200+ specialists delivering complex SaaS products, enterprise solutions, and AI-powered platforms worldwide. We ensure transparency, stability, and professional growth opportunities for all our team members.

About the Project:
A leading digital agency providing bespoke website design, technology solutions, and dynamic marketing strategies to Luxury Hotel Brands worldwide. We work strategically with hotels, understanding their ambition, and we work with them to maximize their direct booking strategy. Our difference is the combined optimization of Strategic Planning, Technology, and Service across the complete customer journey that powerfully boosts results. The head office is in Galway, Ireland, with a sales office in London and a development team in Tenerife.
The Team: CTO, Head of Engineering, Dev Team, Scrum Master (from Digis), Manual QA, AQA

Requirements:

• 5+ years of DevOps professional experience.
• 3+ years of Azure experience.
• 2+ years of Terraform or Bicep experience.
• Upper-Intermediate level of English

Project Advantages:

• Lead DevOps for luxury travel tech. You will own the Azure platform behind a new booking engine used by luxury hotel brands, where reliability and polish directly impact revenue and reputation.
• Build a next-gen foundation from scratch. New platform + data services, with the chance to set standards for automation, security, observability, and documentation from day one.
• IaC-first, clean environments. Terraform/Bicep for reproducible Azure subscriptions, networking, identities, and permissions. No snowflakes, no guesswork.
• “Serious” CI/CD for confident releases. FE/BE/API pipelines with automated tests, security scans, performance checks, and release gates.
• Security and global performance are core. WAF/firewalls, certs, secrets, identity controls, plus CDN strategy and performance budgets for worldwide customers.
• Observability that prevents fire drills. Logs, metrics, tracing, dashboards, alerting thresholds, and runbooks to ensure incidents are predictable and resolved quickly.
• Automation that makes the whole team faster. Automated setup, deployments, DB migrations, rollbacks, and internal tooling that removes friction for engineers.
• Direct influence on leadership. Work closely with CTO/engineering/QA, and raise engineering standards across the org.

If you’re interested in this opportunity, please let me know, and I’ll send you more information. I look forward to hearing from you!

🔹 Role Overview 

As a PR Intern, you will support the Marketing and Communications team in strengthening DICEUS’s brand presence in the international insurance technology market. You will leverage AI-powered tools and traditional PR methods to research, analyze, and produce high-quality content that positions DICEUS as a trusted InsurTech partner. 

This internship is an opportunity to gain hands-on experience in PR, media relations, and market research while working in a dynamic, innovation-driven industry. 

🔹 Key Responsibilities 

• Conduct market and competitor research in the insurance technology sector. 
• Support preparation of press releases, media pitches, and LinkedIn content. 
• Identify and evaluate media outlets, journalists, and industry awards (US, UK, Europe) for brand promotion. 
• Monitor PR and communication activities of competitors and summarize key findings. 
• Create infographics, visuals, and marketing materials using AI/design tools (Midjourney, Canva, Jasper, etc.). 
• Assist in identifying market intent signals (e.g., modernization projects, partnerships, acquisitions). 
• Support PR activities for conferences, awards, and industry events. 
• Prepare weekly summaries of PR and media activities. 

🔹 Requirements 

• Strong interest in PR, marketing, and technology. 
• Good written and verbal English (B1–B2+). 
• Ability to explain complex topics in simple, clear language. 
• Solid research and analytical skills. 
• Familiarity with AI tools (ChatGPT, Jasper, GrammarlyGO, Midjourney, Canva AI, Meltwater AI, BuzzSumo, Similarweb/AlphaSense). 
• Proficiency with Google Workspace / MS Office. 
• Self-motivated, detail-oriented, and able to work independently. 

🔹 Nice to Have 

• Background in communications, marketing, journalism, or business. 
• Experience with B2B PR (preferably in SaaS, fintech, or InsurTech). 
• Understanding of global insurance and technology trends. 

🔹 What We Offer 

• Real experience in international PR within the insurance technology market. 
• Mentorship and structured development path. 
• Exposure to AI-driven PR workflows and innovation practices. 
• Opportunity to collaborate with a global team. 
• Potential for long-term collaboration after internship. 

About Flexifai

Flexifai is an AI-driven fintech ecosystem building payment and operational infrastructure for global businesses (PSP, Crypto, iGaming, Forex, AI products).

We don’t see Support as a service function.
We see it as a core growth engine.

We are looking for someone who can build, scale, and own it end-to-end.

Your mission

• Build a high-performance Support Machine (team, processes, systems)
• Own core metrics: SLA / CSAT / FRT / Resolution / Retention
• Turn support into a data-driven, revenue-impact function
• Implement AI-first support (automation, routing, self-service)
• Drive product decisions through customer insights
• Handle high-stakes cases (payments, disputes, incidents)

You are

• A builder, not an operator
• Experienced in fintech / PSP / SaaS
• Proven in scaling teams (not just managing them)
• Obsessed with metrics, systems, and efficiency
• Comfortable in high-growth, high-pressure environments

Not for you if

• You only managed ticket queues
• You need structure instead of building it
• You avoid ownership of results

What you get

• Direct impact on product, revenue, and strategy
• Work closely with CEO & leadership
• Freedom to build your own system
• Compensation aligned with impact

We are not hiring a Head of Support.
We are hiring someone who will build a Support Machine.

We are currently exploring the ServiceNow direction and looking for an experienced Senior Business Analyst / Business Process Consultant to join potential upcoming projects with our partners — leading international IT companies.

This role is focused on driving business analysis and process design within ServiceNow implementations, working closely with enterprise clients across different industries.

Key Responsibilities

• Lead the full requirements lifecycle: elicitation, analysis, documentation, and validation
• Translate business needs into scalable ServiceNow solutions aligned with best practices
• Design and document business processes, workflows, user stories, and acceptance criteria
• Facilitate workshops with stakeholders and drive alignment on requirements and priorities
• Collaborate closely with development teams to ensure proper solution implementation
• Support and lead UAT processes, ensuring high-quality delivery
• Analyze and improve existing processes, identifying optimization opportunities
• Participate in demos, presentations, and client communication
• Contribute to testing, documentation, and knowledge transfer

Requirements

• 5+ years of experience as a Business Analyst / Process Consultant
• Hands-on experience with ServiceNow (any core modules like ITSM, ITOM, HRSD, etc.)
• Strong experience in requirements gathering and process design
• Understanding of ITSM / ITIL best practices
• Experience working in Agile / Scrum environments
• Ability to translate business needs into technical requirements
• Strong communication and stakeholder management skills
• Experience with tools like Jira, Confluence, Visio (or similar)
• Upper-Intermediate+ English

Nice to Have

• Experience with ServiceNow implementations
• ServiceNow certifications (CSA, CIS)
• Experience in enterprise or consulting environments
• Basic understanding of integrations and system architecture
• Experience with other platforms (Salesforce, SAP, etc.)

We Offer

• Opportunity to work on international projects
• Flexible engagement model (B2B / contract)
• Remote-friendly environment
• Opportunity to grow and shape the ServiceNow direction together with us

Interested in joining our team?

If this opportunity sounds interesting to you and you’d like to be part of our growing team — feel free to share your CV along with your expected rate.

We’re open to both full-time collaboration and part-time / project-based engagement, depending on your availability.