Jobs at Djinni

Our client is a global provider of IT services and technology operations support, delivering infrastructure solutions and dedicated engineering talent to enterprise customers. The company works with well-known international organizations, helping them run and scale their technical environments.

The team focuses on both long-term strategy and day-to-day operational execution, supporting partners in their digital transformation initiatives through technology-driven services.

Key Responsibilities
    •    Design, develop, and support Go-based internal tooling, including shared libraries, CLI utilities, and services that enable engineering workflows.
    •    Work on build system components such as dependency resolution, caching mechanisms, compilation processes, and CI/CD integrations.
    •    Improve performance, stability, and usability of developer tools used within large monorepositories.
    •    Collaborate closely with infrastructure, DevOps, security, and developer-productivity teams to shape architecture decisions and integration approaches.
    •    Take part in code reviews, prepare technical documentation, and promote engineering best practices across teams.
    •    Detect inefficiencies in development workflows and implement automated, scalable improvements.
    •    Investigate system issues and operational bottlenecks, perform root-cause analysis, and drive sustainable fixes.

Minimum Qualifications
    •    5+ years of professional experience with Go, preferably in infrastructure software, system tooling, or shared backend libraries rather than only application services.
    •    Solid understanding of build systems, version control internals, and tooling used in monorepo environments.
    •    Hands-on experience with performance profiling, low-level debugging, and concurrent programming in Go.
    •    Background contributing to internal platforms, build pipelines, or developer tooling (open-source contributions are a plus).
    •    Familiarity with CI/CD processes and automation practices.
    •    Strong Linux environment knowledge and scripting skills (Bash, Python, or similar).
    •    Clear written and verbal communication skills, including technical documentation.

Preferred Qualifications
    •    Experience with large-scale build tools such as Bazel, Buck, Pants, or comparable systems.
    •    Knowledge of Git internals, large repository management, and optimization of commit workflows.
    •    Previous work in developer productivity engineering or internal platform teams.
    •    Contributions to open-source Go projects or infrastructure-related libraries.
    •    Exposure to security tooling, static code analysis, or automated review systems.
    •    Experience working in enterprise-level engineering environments with complex development infrastructure.

Not a Fit If You
    •    Have limited experience with Go or used it only for web/API development.
    •    Primarily come from a frontend, full-stack, or traditional Java enterprise background.
    •    Have not worked with infrastructure-level or system tooling projects.
 

We are inviting a Payment Officer to join our Customer Success team to help them with processing requests, and transactions, managing communication, and improving internal processes!
 

Your task:

• Work 12-hour shifts (day and night), with a schedule that you choose yourself;
• Processing requests in Slack from agents, VIP managers, and other teams quickly and masterfully;
• Anti-fraud chat and bank transfers monitoring (decode), processing of each request;
• Strict adherence to regulations;
• Reporting bugs and problems with payment systems;
• Communication with departments to resolve problems;
• Sending emails when withdrawal is delayed, checking balances on payment systems;
• Communication with payment providers, resolving transaction nuances;
• Help in solving problems that users may encounter.
   

Our criteria:

• 1+ years of working experience in this field;
• Understanding the role of customer success manager on a project;
• Analytical skill set;
• Knowledge of fraud cases, i-gaming regulations, gamers’ behavior;
• English level (B1-B2);
• Knowledge and understanding of the i-gaming sphere and payment systems.
   

Our offer:

• We are global, we don’t stick to office or remote options only;
• We support our people and provide relocation options for team members, who are interested;
• We encourage growth and cover 50% of learning expenses;
• We hold yearly performance reviews to help our team members grow and reach new heights, and reward results with regular performance bonuses;
• We believe in potential and prefer to promote internally, giving everyone a chance to prove themselves, and building our company around talents above anything else;
• We are small enough to hear the opinion of every team member, and already big enough to act on the best ideas — an opportunity to have a visible and immediate impact.
• We celebrate our team with corporate gifts and thoughtful appreciation throughout the year.

Cyngular is building an AI-native cloud security platform focused on investigation, threat hunting, and autonomous analysis across multi-cloud environments. We are looking for a senior AI Agent Architect to help design and refine the next generation of our AI-driven investigation and reasoning engines.

This is a strategic advisory role, working closely with the engineering team.

What You’ll Do

• Architect autonomous AI agents for investigation and cloud threat analysis
• Design multi-step reasoning pipelines for structured decision-making
• Build and refine RAG architectures with measurable evaluation frameworks
• Define memory strategies (short-term, long-term, vector-based, graph-based)
• Optimize LLM cost, latency, and token efficiency at scale
• Identify and mitigate failure modes in AI systems (hallucinations, loops, tool misuse)
• Establish evaluation and benchmarking methodology for AI agents
• Guide internal engineers in production-grade AI system design

We’re Looking For Someone Who

• Has built autonomous AI agents in production environments
• Designed complex reasoning workflows beyond simple prompt chains
• Implemented RAG systems with proper retrieval tuning and evaluation
• Optimized large-scale LLM usage with cost-awareness and performance tradeoffs
• Deeply understands AI system failure patterns and guardrail design

Nice to Have

• Experience with multi-agent coordination frameworks
• Background in cloud-native architectures
• Strong distributed systems experience
• Familiarity with security, SOC workflows, or threat hunting domains

Engagement Structure

• Advisory role on a flexible hour-based retainer
• High-impact architecture and design involvement
• Direct collaboration with executive and engineering leadership
• Opportunity to shape AI-driven cloud security at scale

If you have built real AI agents that operate in production and understand the engineering tradeoffs behind them, we’d like to talk.

✨ Welcome to WinMedia – Driving Innovation in iGaming Products! ✨

At WinMedia, we build cutting-edge solutions that shape the future of the iGaming industry 🎯. By combining strategic thinking 💡, creativity 🎨, and data-driven insights 📊, we create products that engage players, grow revenues, and set new industry standards 🚀.

With a passionate team and bold vision, we transform ideas into world-class products. 💪
 

📌 About the Role
We are looking for an experienced Head of Product / Product Owner to join our team. 🚀
The ideal candidate is a strategic thinker and strong leader who can design and execute product roadmaps, drive B2C growth, and build innovative solutions for Tier-1 markets.
 

🛠️ Responsibilities

Develop, own, and execute the company’s product strategy across the portfolio.

Create and maintain strategic product roadmaps aligned with business goals.

Prioritize new product development and continuous improvement of existing solutions.

Build and optimize the end-to-end product process – from ideation to launch and support.

Conduct deep market, competitor, and user analysis to define product opportunities.

Define and track KPIs to measure product success and adjust strategies accordingly.

Drive engagement, retention, and revenue growth through product innovation (B2C focus).

Collaborate closely with cross-functional teams and ensure flawless execution.
 

✅ Requirements

2+ years in iGaming on a product role.

2+ years of B2C product management experience.

1+ year in a leadership product position within iGaming.

Proven track record of building and scaling successful products (preferably online casino platforms with in-house development).

Experience with Tier-1 GEOs and B2C markets.

Strong analytical skills with ability to generate and test hypotheses.

Excellent communication and leadership skills.

Advanced English.
 

🧰 Tools & Skills

Jira, Miro, ClickUp, GSuite (Mail, Sheets, Docs, Meet, etc.)

draw.io, Figma

Solid understanding of product KPIs, data analysis, and optimization techniques.
 

🎯 Ideal Candidate

Has led product teams on platforms with in-house development.

Successfully launched and scaled at least 2 online casino projects in Tier-1 markets.

Combines leadership with a deep understanding of iGaming market needs.
 

🎁 What We Offer

💰 Competitive salary and strong financial incentives

🎨 Freedom to make decisions and implement your ideas

🚀 Fast career and professional growth opportunities

🎓 Direct mentorship and learning from the CEO

🌍 Flexible work setup and supportive environment

We are SOLUS Group - an alliance of Web 3.0 degen-companies: experts in marketing, fundraising, and consulting for tier 1 Web 3.0 businesses.
Tame the bull with Solus.
 

We’re now opening a role for a Business Development Manager — not someone who “follows a sales script”, but someone who knows how to spot opportunities, build relationships, and create momentum.
 

This role is built for someone who wants more autonomy, more ownership, and more strategic influence - not just tasks.
You’ll have access to our warm network, work directly with founders, and shape how Solus enters new markets and major deals.
 

Your Impact:
- Build and manage your own high-value BD pipeline with full visibility and support
- Drive new business opportunities across Tier1/2 projects
- Communicate and negotiate with founders, C-level executives, investors, and ecosystem leaders
- Identify industry trends, emerging opportunities, and "strategic entry points"
- Collaborate with marketing, outreach, and leadership teams to close meaningful deals
- Influence go-to-market strategies and help shape the growth direction of Solus Group
 

Who You Are:
- 2–4+ years of experience in Business Development, Sales, Venture, or Ecosystem Growth
- Strong understanding of Web3, blockchain dynamics, and market trends
- Experience communicating with senior-level profiles (founders, investors, VCs, C-level)

- Your warm network in web3 - it's something more than connection on LinkedIn.
- Excellent negotiation and storytelling skills — you build trust, not pressure
- Strong analytical thinking: you understand value, not just numbers
- Fluent English (B2–C1) with confidence in global communication
- Builder mentality — proactive, strategic, and comfortable with autonomy
 

What You Get:
- Ownership of your BD function — lead the roadmap, not just execute it
- Access to Solus’ Tier-1 network and warm introductions from founders
- Freedom to build your own approach, your own pipeline, your own playbook
- Cross-ecosystem collaboration: marketing, growth, fundraising, and capital
- Performance-based bonuses tied to high-ticket deal flow
- The option to co-create new service lines, BD structures, or revenue-share initiatives
 

🤝 And of course, our signature Solus perks:
- Adaptive 24/7 schedule — we care about outcomes, not hours
- Beautiful office in Lviv with great views, top infrastructure, and a relaxed atmosphere
- Competitive salary + performance-based bonuses
- Quarterly compensation reviews
- A team that mixes expertise, ambition, and a bit of chaos — in the best way
- Offsites, team events, and (almost) Michelin-level chef in the office

Solus Agency (part of Solus Group) is a team of marketing professionals that are passionate about working with Blockchain and Fintech.

Company’s vision: We will bring the data, сombine it with experience and creativity to find the right audience, and use the right funnels to find those for whom the project will become world-changing.

Company’s mission: We are not aiming to sell; we are aiming to build relationships that matter.

Our goals: We believe that a happy team can make the clients happy. That’s why one of our goals is to make our partnerships well-built, and we’re searching for a qualified Middle/Senior Influence Marketing Manager to join our team.

What skills do you need for this vacancy?

- 1+ years of experience in the marketing sphere or sphere of communications;

- 6 months+ years of experience in the influence marketing sphere;

- Strong understanding of the crypto market ( knowing what is crypto isn’t enough :)

- Proven negotiation skills - you know how to get the best value while setting up a successful partnership;

- B2+ level of English;

- A self-starter mentality.

What will be a plus?

- Experience working with blockchain/fintech companies;

- Network in Web 3.0 sphere

- Established strong contacts with KOLs that could be used in our position.

What will be your responsibilities?

- Launch influence marketing campaigns according to the preplanned strategy;

- Take part in the creation of influence marketing strategies and media plans;

- Analyse campaign results and work on the processes optimization;

- Establish strong relationships with KOLs and constantly support them;

- Conduct crisis-style negotiations with KOLs.

What do we offer for your growth?

- Adaptive 24/7 schedule that allows you to sync your working hours with a team to ensure efficient communication.

- Convenient office in the eye-pleasing, comfortable district of Lviv, well-developed infrastructure, and fine views. The area is easy to reach from any part of the city.

- Competitive salary that depends on your experience and skills.

- Salary review each quarter.

- A friendly and cooperative team. We like to party, and we often organize company offsites. And we even have our own cook with Michelin reward (almost).

Data Science UA is a service company with strong data science and AI expertise. Our journey began in 2016 with the organization of the first Data Science UA conference, setting the foundation for our growth. Over the past 9 years, we have diligently fostered one of the largest Data Science & AI communities in Europe.

About the role:
We are looking for a Computer Vision / Machine Learning Engineer to develop offline CV models for industrial visual inspection.

Your main task will be to design, train, and evaluate models on inspection data in order to:

• Improve discrimination between good vs. defect samples
• Provide insights into key defect categories (e.g., terminal electrode irregularities, surface chipping)
• Significantly reduce false-positive rates, optimizing for either precision, or recall
• Prepare the solution for future deployment, scaling, and maintenance
•  

Key Responsibilities:
Data Analysis & Preparation
- Conduct dataset audits, including class balance checks and sample quality reviews
- Identify low-frequency defect classes and outliers
- Design and implement augmentation strategies for rare defects and edge cases
Model Development & Evaluation
- Train deep-learning models on inspection images for defect detection
- Use modern computer vision / deep learning frameworks (e.g., PyTorch, TensorFlow)
- Evaluate models using confusion matrices, ROC curves, precision–recall curves, F1 scores and other relevant metrics
- Analyze false positives/false negatives and propose thresholds or model improvements
Reporting & Communication
- Prepare clear offline performance reports and model evaluation summaries
- Explain classifier decisions, limitations, and reliability in simple, non-technical language when needed
- Provide recommendations for scalable deployment in later phases (e.g., edge / on-prem inference, integration patterns)

Candidate Requirements:
Must-have:
- 1-2 years of hands-on experience with computer vision and deep learning (classification, detection, or segmentation)
- Strong proficiency in Python and at least one major DL framework (PyTorch or TensorFlow/Keras)
- Solid understanding of:

• Image preprocessing and augmentation techniques
• Classification metrics: accuracy, precision, recall, F1, confusion matrix, ROC, PR curves
• Handling imbalanced datasets and low-frequency classes

- Experience training and evaluating offline models on real production or near-production datasets
- Ability to structure and document experiments, compare baselines, and justify design decisions
- Strong analytical and problem-solving skills; attention to detail in data quality and labelling
- Good communication skills in English (written and spoken) to interact with internal and client stakeholders

Nice-to-have:
- Experience with industrial / manufacturing computer vision (AOI, quality inspection, defect detection, etc.)
- Familiarity with ML Ops/deployment concepts (ONNX, TensorRT, Docker, REST APIs, edge devices)
- Experience working with time-critical or high-throughput inspection systems
- Background in electronics, semiconductors, or similar domains is an advantage
- Experience preparing client-facing reports and presenting technical results to non-ML audiences

We offer:
- Free English classes with a native speaker and external courses compensation;
- PE support by professional accountants;
- 40 days of PTO;
- Medical insurance;
- Team-building events, conferences, meetups, and other activities;
- There are many other benefits you’ll find out at the interview.

As an SDR (Outbound) Intern, you will support our sales team by building and executing outbound prospecting campaigns. This role is ideal for someone who wants to start a career in B2B SaaS sales, gain hands-on experience with lead generation, cold outreach, and CRM operations, and grow into a full-time SDR or Junior Sales role.

You will work closely with Sales, Marketing teams and learn how modern outbound sales engines are built and scaled.

Your responsibilities will include:

1. Lead Generation

• Identify potential leads within our pre-defined ICPs and Buyer Personas
• Research and gather key prospect data: industry, company size, geography, decision-makers, and contact details
• Search, validate, and enrich contacts using prospecting and data tools
• Build and maintain targeted contact lists for outbound campaigns
• Assist in writing and refining email and LinkedIn outreach messages and sequences

2. Cold Outreach & Campaign Management

• Set up and manage outbound email and LinkedIn campaigns
• Support creation and optimization of multi-step outreach sequences
• Monitor email deliverability, domain reputation, and sending infrastructure
• Track and maintain social media outreach quality and reputation
• Ensure database hygiene: bounce checks, suppression lists, duplicates, and spam-risk indicators

3. Operational & Reporting Tasks

• Keep CRM (HubSpot) and internal databases (Excel) clean and up to date
  — notes, lifecycle stages, tags, outreach activity
• Prepare regular outbound performance reports, including:
  — open rates
  — reply rates
  — positive responses
  — meeting bookings and conversions
• Support the team in achieving KPIs related to:
  — response quality
  — booked meetings
  — sales Accepted Leads (SALs)

Requirements:

• Strong interest in B2B sales, outbound prospecting, or SaaS
• Upper-intermediate or higher English level (written and spoken)
• Good research, analytical, and communication skills
• Attention to detail and willingness to work with data and CRM systems
• Self-motivated, curious, and eager to learn sales processes
• Basic understanding of sales funnels or software products is a plus
• Previous internship or sales experience is a bonus, but not required

We offer:

• Hands-on experience in outbound SaaS sales for global insurance and fintech markets
• Practical skills in: — lead generation
  — cold outreach
  — CRM (HubSpot)
  — email & LinkedIn campaign management
• Mentorship from experienced Sales and Marketing professionals
• Clear growth path to SDR / Junior Sales Manager role
• Exposure to real enterprise sales processes and international clients
• Supportive, product-driven team and strong learning culture

Join us and start your career in outbound with a team that supports your growth. Apply now!

About the Role:
We are looking for an enthusiastic Sales Development Representative Intern to join our team. This is a great opportunity to start your career in B2B tech sales, working with innovative SaaS products in the insurance and fintech domains.

Your responsibilities will include:

• Researching and identifying potential clients in target markets
• Assisting with outbound communication (email, LinkedIn, etc.)
• Supporting product presentations and demo meetings
• Participating in sales discovery and proposal preparation
• Updating CRM records and sales documentation
• Collaborating with the marketing team on outreach campaigns
• Learning about SaaS sales, insurance industry trends, and client needs
   

Requirements:

• Strong interest in B2B sales, SaaS, or the insurance/fintech industry
• Upper-intermediate or higher English level (written and spoken)
• Great communication and research skills
• Self-motivated, curious, and eager to learn
• Basic understanding of software products is a plus
• Previous sales or internship experience is a bonus, but not required

Join us and start your career in tech sales with a team that supports your growth. Apply now!

Role Overview
We’re looking for a detail-oriented QA Engineer to join our team. In this role, you’ll help ensure the quality, accuracy, and reliability of our platform. You’ll work closely with product and engineering teams to understand requirements, create clear test scenarios, and maintain high quality standards throughout the development lifecycle.

Responsibilities

• Perform manual functional, UI, and API testing across the platform
• Analyze requirements and participate in refinement discussions
• Create and maintain test documentation
• Identify gaps, ambiguities, or missing details in requirements and collaborate with stakeholders to clarify them before testing
• Report, track, and verify bugs
• Responsible for validating new versions in Pre-Production and Production environments, including new feature verification and regression testing.

Requirements

Professional skills:

• 1–2 years of commercial experience in Manual QA
• Experience testing web and mobile applications
• Basic understanding of testing methodologies and test design techniques, with the ability to apply them in practice
• Understanding of the Software Development Life Cycle (SDLC)
• Experience with bug-tracking tools (e.g., Jira)
• Experience with API testing tools

Soft skills:

• Upper-Intermediate level of spoken and written English
• Strong analytical mindset
• Clear and professional communication skills
• Ability to work independently and manage time effectively
• Strong self-learning skills

Hiring Process
-  Initial Interview with QA Lead
- Technical Interview with R&D Lead
- Final Interview

We are looking for a Project Manager / Business Analyst to join our team and work full-time on a long-term client project. 

This role is ideal for someone who combines strong requirements management skills with solid project leadership and people management experience.

You will become a key bridge between the client’s Product Owner and the delivery team, ensuring clarity of requirements, predictable delivery, and healthy team dynamics.

Key Responsibilities:

Requirements Management & Business Analysis

• Elicit, structure, and document business and functional requirements.
• Own the full requirements lifecycle: gathering, validation, prioritization, refinement, and change management.
• Translate business needs into clear user stories, acceptance criteria, and supporting documentation.
• Maintain and continuously improve the product backlog together with the client’s Product Owner.
• Ensure traceability and consistency of requirements across releases.
   

Project Management & Delivery

• Plan and coordinate delivery activities for a dedicated project.
• Manage scope, timelines, risks, and dependencies.
• Facilitate sprint planning, refinements, demos, and retrospectives.
• Monitor team performance and proactively identify bottlenecks.
• Ensure transparent communication with stakeholders and regular status reporting.
   

People Management

• Work closely with the development team (engineers, QA, designers).
• Identify and mitigate team-level risks (workload imbalance, burnout, communication gaps, performance issues).
• Support team motivation, engagement, and professional growth.
• Facilitate constructive feedback and conflict resolution when needed.
   

Client Collaboration

• Act as the main operational point of contact for the client’s Product Owner.
• Drive alignment between business goals and technical implementation.
• Manage expectations and ensure delivery commitments are realistic and transparent.
• Proactively surface risks, trade-offs, and alternative solutions.
   

 Requirements

• 3+ years of experience as a Project Manager, Business Analyst, or hybrid PM/BA role in an outsourcing or outstaffing company.
• Strong experience with requirements elicitation and management.
• Proven track record of working directly with client-side Product Owners.
• Solid understanding of Agile/Scrum processes.
• Experience in people management or strong team coordination skills.
• Strong risk management mindset (scope, delivery, team-related risks).
• Excellent communication and facilitation skills.
• English level: Upper-Intermediate (B2+) or higher - both spoken and written.
   

🔹 Nice to Have

• Experience with education or e-learning platforms.

• Experience with high-load systems or data-intensive platforms.

   

  👉 What we offer:

   

  📈 Professional Growth opportunities:
  — Ambitious goals and interesting projects;
  — Regular & transparent performance review and feedback process;
  — Possibility for both vertical or horizontal growth (in case you want to try a different path).

   

  🎁 Benefits program
  — 18 working days of fully paid vacation;
  — Free tax reporting support by our Financial department;
  — Help with individual entrepreneurs’ questions and accounting support;
  — Financial support and additional days off for various occasions (e.g. marriage, childbirth, etc.).

   

  😌 Comfortable Working conditions
  — Flexible working hours;
  — Provision of required equipment;
  — Remote working model.

   

We are strengthening our team and looking for a Junior Product Manager who will drive valuable features and contribute to the launch of new products.

About the product: We develop and scale multiple social networking products that connect people worldwide. Our portfolio includes apps for both iOS and Android, each designed to enhance user experience, optimize engagement, and explore new business models. As a Junior Product Manager, you will join a product team that works across different products, sharing expertise and collaborating on key initiatives. This is an opportunity to shape innovative features, drive product growth, and contribute to the launch of new solutions in a fast-paced environment.

In this role, you will

• Conduct market research and competitor analysis to identify trends and opportunities
• Define and write detailed product requirements (PRDs, user stories, acceptance criteria)
• Analyze user behavior and product funnels to find areas for improvement
• Generate and prioritize product hypotheses, testing them through experiments
• Work with product analytics tools to track key metrics and suggest improvements
• Collaborate with designers, developers, and QA teams to ensure smooth implementation of new features
• Run A/B tests, analyze results, and make data-driven decisions
• Stay up to date with industry best practices and propose innovative solutions
   

It’s all about you

• 1+ years of experience in product management with mobile B2C apps
• Strong analytical skills and experience in problem-solving through data analysis
• Experience in writing clear and structured documentation (PRDs, user stories)
• Hands-on experience with A/B testing, hypothesis validation, and user research
• Familiarity with product analytics tools (Tableau, Grafana, BQ or similar)
• Basic understanding of UX principles and the ability to identify user pain points
• Strong communication skills and ability to work cross-functionally in a team environment
• Familiarity with agile development processes and backlog management
• Proactive, results-driven mindset with a strong sense of ownership
• Upper-Intermediate (B2) English or higher
   

Would be a plus

• Experience working with product analytics in-depth

What we offer

Care and support: 

• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• Up to 10 additional days off for public holidays
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Financial and legal support
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine
   

Comfortable working environment:

• Work from our Kyiv hub or remotely with a flexible schedule 
• Modern equipment or depreciation of your own tools
   

Investment in your future:

• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events

Hiring process

• Intro call
• Test Task
• Technical Interview
• Final Interview (optional) 
• Reference check
• Offer

We are looking for a Help Desk Specialist (L1) to join our team and ensure uninterrupted technical support in the office and for our specialists, keeping our workspace and team productive.

Your main responsibility will be to provide timely and effective technical support to the team, ensure smooth onboarding and offboarding processes, and promptly resolve all IT requests within your scope. You will be responsible for the technical condition of office equipment and software, managing inventory, coordinating equipment orders and deliveries, and maintaining accurate records.

In addition to day-to-day support, you will work on project tasks such as creating a FAQ for common technical questions, resolving equipment tracking issues, and compiling a complete list of services used within the company. You will also work with office security systems, access control (ACS), and video surveillance cameras.

If you want to be the backbone of the team’s technical stability and grow your skills in IT operations and support, this role is an ideal next step in your career.

In this role, you will

• Participate in all meetings and processes requiring the involvement of a System Administrator
• Provide technical support to specialists, organize onboarding and offboarding for new employees
• Configure, administer, and ensure the proper functioning of employee devices and office equipment
• Create user accounts and manage necessary licenses
• Serve as first-line technical support
• Order, ship, track, and manage depreciation of equipment
• Work with documentation and spreadsheets
• Maintain backup/power systems: Starlink, EcoFlow, and generators

It’s all about you

• 6+ months of experience in system administration
• Familiar with the modern market of computer components, laptops, and smartphones
• Able to service hardware: disassemble and maintain PCs/laptops, install and configure software, and connect office equipment
• Experience managing equipment inventory and proficient in working with documents and large spreadsheets (Word/Excel)
• Basic knowledge of information security and networking
• Experience supporting a large number of specialists
• Strong communication skills, attentive, detail-oriented, and comfortable working in a team
• Able to work effectively under dynamic workloads and handle multiple tasks simultaneously
• Eager to learn and grow in this field
• English — Intermediate or higher
• Reside in Kyiv and able to attend the office for the first two weeks, after which hybrid work is possible

Would be a plus

• Basic knowledge of Google Workspace and Atlassian (Jira, Confluence, Service Management)

What we offer

Care and support: 

• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• Up to 10 additional days off for public holidays
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Financial and legal support
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine
   

Comfortable working environment:

• Work from our Kyiv hub or remotely with a flexible schedule 
• Modern equipment or depreciation of your own tools
   

Investment in your future:

• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events
   

Hiring process

• Intro call
• Technical Interview
• Final interview
• Reference check
• Offer

We develop and scale multiple social networking products that connect people worldwide. Our portfolio includes apps for both iOS and Android, each designed to enhance user experience, optimize engagement, and explore new business models.

About the role: Payments for us are not a support function — they are a core growth engine of products used by 1M+ users across Tier-1 markets. We operate complex, high-load social and streaming platforms where every approval point, every millisecond of latency, and every routing decision directly impacts revenue at scale. This role sits at the intersection of banking partnerships, processing architecture, and product growth, with real ownership over how money moves through some of the top apps in their categories globally.

In this role, you will

• Build and scale strategic relationships with acquiring banks in Tier-1 jurisdictions, onboard new acquirers, open Direct MIDs for Digital Goods and Social categories, and negotiate competitive commercial terms
• Design and operate the payment processing architecture using the YUNO orchestrator, including full Tokenization (Card-on-File) setup to enable seamless one-click payments
• Configure Smart Routing and cascading logic to maximize Approval Ratio and optimize blended transaction costs
• Develop and implement antifraud strategies that balance risk control with frictionless approval of high-value transactions
• Collaborate closely with Product and Analytics teams to build efficient Web-to-App payment flows and proactive reporting systems
• Monitor transaction health, handle technical payment incidents, and manage disputes end to end
   

It’s all about you

• 3+ years of hands-on experience in Payments on the Product or PSP side within Mobile Gaming, Social Discovery, or Digital Goods
• Strong networking and business development skills with an existing base of warm contacts in Tier-1 EU and US banks and PSPs, plus proven experience opening and onboarding Direct MIDs independently
• Practical experience with payment orchestrators such as YUNO or Corefy and deep understanding of Tokenization and Card-on-File flows for one-click payments
• Expert knowledge of 3DS v2, differences between MIT and CIT transactions, and technical approaches to Authorization Rate optimization
• Solid understanding of Visa and Mastercard rules including Chargeback Monitoring Programs, VMP, and EMCP, and experience configuring antifraud filters
• Advanced or fluent English
   

Would be a plus

• Direct, hands-on experience working specifically with the YUNO payment orchestrator
• Proven cases of implementing Web-to-App strategies such as launching web shops for mobile apps or games
• Experience integrating Apple Pay and Google Pay for web interfaces
• Basic SQL knowledge or the ability to work independently with BI tools such as Tableau or Power BI

What we offer

Care and support: 

• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• Up to 10 additional days off for public holidays
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Financial and legal support
• Position retention and support for those who join the Armed Forces of Ukraine
• Maternity Recovery Support Allowance
• Participation in social initiatives supporting Ukraine
   

Comfortable working environment:

• Work from our Kyiv hub or remotely with a flexible schedule 
• Modern equipment or depreciation of your own tools
   

Investment in your future:

• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events

Hiring process

• Intro call
• Technical interview
• Final interview
• Reference check
• Offer

Application Support Engineer

🌍 Who we are:

Adaptiq is a technology hub specializing in building, scaling, and supporting R&D teams for high-end, fast-growing product companies in a wide range of industries.

🧩 About the Product:

Bringg is an enterprise-grade last-mile delivery platform powering global retailers and logistics leaders. 

The platform processes hundreds of millions of transactions annually, using AI-driven decision-making, advanced algorithms, and distributed systems to optimize routing, dispatch, driver management, and real-time delivery tracking at global scale.

Bringg’s strong Application Support Team works closely with our customer success, ensures platform reliability under high data volume and solves complex operational challenges.

🌟About the Role:

As an Application Support Engineer on the Bringg team, you will own end-to-end resolution of technical and product issues for large international customers. 

You will work closely with customer success, solutions experts, and R&D to investigate incidents, perform root cause analysis, validate fixes, and drive improvements in a mission-critical platform, ensuring a high level of service in an operationally critical environment.

🔥 Why join this product:

• Clear growth paths, internal mobility, and structured onboarding with strong knowledge transfer.
• Remote-friendly setup with home office support and equipment coverage.
• Competitive benefits package including meal allowance, wellness budget, parental leave, birthday leave, and health insurance after probation.

📈 Key Responsibilities:

• Respond to customer and technical support inquiries from Bringg users on Web and Mobile platforms.
• Investigate and diagnose issues using SQL queries, log analysis, and API monitoring tools.
• Manage support cases, prioritize competing incidents, and ensure timely follow-up.
• Escalate complex bugs to the R&D team with clear reproduction steps and impact assessments.
• Coordinate incident communications with internal teams and external stakeholders.
• Validate and functional-test fixes related to support cases across platform components.
• Collect customer requirements and configuration requests to inform platform enhancements.
• Monitor production performance metrics and usage reports to identify support trends.
• Create and update technical documentation and train team members and customers.
• Propose and implement improvements to support processes for efficiency and quality.

💻 Required Competence and Skills:

• 2+ years of experience in L2 or L3 Application Support
• Strong SQL skills for data analysis and troubleshooting
• Hands-on experience with RESTful APIs and system integrations
• Experience supporting Web and Mobile applications in production environments
• Customer-facing mindset, with the ability to manage relationships under pressure
• Experience working in operationally critical, high-pressure environments, including incident management
• Fluent English, with strong written and verbal communication skills

➕ Nice to Have:

• Experience with Postman, Salesforce or other integration/CRM tools 
• Bachelor’s degree in Computer Science or a related technical field.

🚀 Why Us:

• We provide 20 days of vacation leave per calendar year (plus official national holidays of the country you are based in).
• We provide full accounting and legal support in all countries where we operate.
• We utilize a fully remote work model with a powerful workstation and co-working space in case you need it.
• We offer a highly competitive package with yearly performance and compensation reviews.