Jobs at Djinni

We are looking for an experienced Salesforce Technical Architect with 8+ years of commercial experience to join one of our biggest and key projects from the Canada.

Please note that this role requires a hybrid work format (3 days in the office in Toronto, the rest remote).

Must have

• 8+ years of commercial experience with Salesforce ( with at least 4+ years in a solution architect/ technical lead role). 
• Hands-on expertise across Force.com platform limits, Apex (triggers, batch, async), LWC, SOQL/SOSL, Flows, REST/SOAP integrations, and Salesforce DX & CI/CD
• Deep experience with Sales Cloud, Service Cloud, and Experience Cloud configuration and delivery
• Proven track record designing and delivering enterprise-grade Salesforce implementations, including complex integrations and large data volume handling
• Excellent client-facing written and oral communications skills, as well as presentation skills.
• At least an Upper-Intermediate level of English

Nice to have

• Marketing Cloud (Journey Builder, AMPscript)
• CRM Analytics / Data Cloud
• MuleSoft / iPaaS integrations
• Salesforce certifications (Platform Developer I/II, Architect track)

Responsibilities

• Own solution design and technical architecture for Salesforce implementations across Sales/Service/Experience Cloud, custom Lightning apps, Marketing Cloud and integrations. 
• Engage in frequent meetings with a wide range of stakeholders — business owners, product managers, administrators, architects, QA, and client-side teams — to gather and clarify requirements, align on priorities and scope, facilitate design discussions, present technical solutions and trade-offs, and report on delivery progress and risks. 
• Translate business needs into technical designs and communicate them clearly to both technical and non-technical audiences. 
• Design and deliver enterprise solutions across Sales/Service Cloud, custom Lightning apps, Marketing Cloud and integrations. 
• Define development standards and best practices, conduct code reviews, mentor the team, own architecture/design and release management (DevOps, CI/CD), and ensure code quality, governor-limit optimization and on-time, high-quality delivery in an Agile/Scrum environment.

About Project

Our customer is one of the world’s most successful hotel companies. Hotel has 118 properties in 47 countries. For the second consecutive year, the hotel was named the Best Luxury Hotel Chain in the world by Business Traveller magazine.

You will be working on a large enterprise Salesforce ecosystem with a distributed international team. The project involves enterprise-level system development, scaling, and continuous improvement, providing an opportunity to collaborate with a mature client organization and oversee a big delivery team (Developers, QAs, BAs, Salesforce Admins).

Stage

Ongoing product ecosystem with continuous scaling and active development. Modern tech stack, no legacy.

Work schedule

Full-time workweek (Monday to Friday), hybrid format (2–3 days in the office, the rest remote)

Interview Stages

1. Сall with Recruiter (45 minutes)
2. Interview with our Salesforce Architect
3. Interview with the Head of Delivery
4. Client interview

We're building a new AWS-based logistics and fulfillment platform that centralizes operational workflows and business data.The first priority is connecting existing operational tools into a unified backend environment. This includes integrating Monday.com and Trucker Tools, synchronizing data with an AWS-hosted SQL database, and building backend services that support order management, route tracking, delivery visibility, and operational reporting.We're looking for a developer with strong experience in both API integrations and database design who can help build the foundation of the platform.

Technology Environment

• .NET / ASP.NET Core
• C#
• PostgreSQL / SQL Databases
• REST APIs
• Monday.com API
• Trucker Tools API
• Webhooks & Event Processing
• AWS Cloud Services
• Git / GitHub

• CI/CD Pipelines

   

Responsibilities

• Build and maintain backend services and APIs.
• Integrate Monday.com and Trucker Tools APIs.
• Design, extend, and optimize SQL database structures.
• Implement data synchronization between Monday.com and AWS-hosted databases.
• Develop webhook-based and event-driven integrations.
• Model and manage business entities such as orders, loads, stops, drivers, delivery statuses, proof-of-delivery records, and customer service issues.
• Develop backend logic supporting operational workflows and tracking processes.
• Collaborate with frontend developers to deliver clean and scalable API contracts.
• Work closely with AWS engineers on deployment and infrastructure requirements.

• Document backend functionality and technical decisions.

   

Required Experience

• Strong commercial experience with .NET and C#.
• Experience building and maintaining RESTful APIs.
• Strong SQL database and relational data modeling experience.
• Experience designing and extending database schemas.
• Experience integrating third-party APIs and business platforms.
• Experience with webhooks and event-driven architectures.
• Experience working with AWS-based environments.
• Ability to work with operational and workflow-driven business data.

• Experience with Git/GitHub and modern development practices.

   

Nice to Have

• Experience in logistics, transportation, fulfillment, or supply chain systems.

What’s In It for You?

• Career Growth — Opportunities to develop and advance.
• Performance Reviews — Regular feedback and support.
• Work Anniversaries — Special gifts to celebrate milestones.
• Flexible Work — Hybrid or remote (Lviv office available).
• Mentorship — Guidance from experienced professionals.
• Accounting Support — We handle the paperwork.
• Paid Time Off — 18 vacation days + 5 sick days per year.
• Extra Leave — 10 additional days off annually.
• Free Office Lunches — Enjoy meals on us.
• Team Events — Gatherings, gifts, and a welcoming atmosphere.

We are looking for a CRM / Retention Analyst to support our CRM and Retention teams with data-driven insights and identify growth opportunities for LTV and player retention through behavioral and communication performance analysis.

HOW YOU WILL MAKE AN IMPACT:

• Analyze key retention metrics: FTD → repeat deposits, churn rate, retention cohorts, LTV, ARPU/ARPPU, deposit frequency.
• Build and maintain analytical reports and dashboards for CRM campaigns, player segments, and promotions.
• Evaluate the effectiveness of CRM communications (Email, SMS, Push, In-App, Onsite) including open rate, CTR, and deposit conversion.
• Conduct cohort and behavioral analysis by GEO, acquisition source, player type, and deposit patterns.
• Support player segmentation (RFM, deposit segments, churn segments, VIP logic).
• Design and analyze A/B tests for CRM campaigns.
• Identify insights and opportunities to improve retention, player lifecycle, and revenue.
• Analyze player activity, sessions, games, and content performance to understand impact on retention.
• Provide data-driven insights and recommendations to CRM, Product, and VIP teams.

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

• 2+ years of experience as a Data / Product / Business Analyst
• Strong SQL skills
• Experience with BI tools (Power BI, Tableau, Looker, Metabase, or similar)
• Understanding of key product analytics metrics (LTV, ARPU, ARPPU, churn, cohorts)
• Experience with retention and cohort analysis
• Ability to work with large datasets
• Ability to translate data into clear business insights
• Experience with A/B testing or CRM analytics is a plus
• Experience in iGaming / betting / gaming / fintech / subscription products is a plus

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

Project Description

We are looking for an experienced AI Platform Engineer to design and build AI-powered engineering solutions that automate software development, testing, deployment, and operational processes.

The role focuses on Agentic AI, Large Language Models (LLMs), automation frameworks, and platform integrations. You will work on building AI agents, orchestration workflows, evaluation frameworks, and automation pipelines that support modern software engineering teams.

Responsibilities

• Develop AI-powered applications and automation solutions using Python.
• Design and implement agent-based workflows and AI automation pipelines.
• Build integrations with Jira, Confluence, GitLab, Jenkins, and other engineering platforms.
• Develop and maintain APIs, automation services, and AI tooling.
• Create evaluation and monitoring frameworks for AI systems.
• Implement containerized solutions and CI/CD integrations.
• Collaborate with software engineering teams to integrate AI capabilities into development workflows.
• Contribute to technical architecture and engineering best practices.

Mandatory Skills

• Strong Python development experience.
• Commercial experience with Generative AI, LLMs, Agentic AI, RAG, or AI Automation.
• Experience with Claude, OpenAI, Azure OpenAI, or similar LLM platforms.
• Strong understanding of REST APIs and system integrations.
• Experience with Docker, Git, and CI/CD pipelines.
• Knowledge of software engineering best practices and testing.
• Ability to work with Java/Spring Boot applications when required.

Nice to Have

• MCP (Model Context Protocol).
• Multi-agent systems.
• AI evaluation frameworks.
• Prompt Engineering.
• LangChain, LlamaIndex, DeepEval, PromptFoo.
• Telecom domain knowledge.

This role involves full responsibility for managing internal product initiatives from planning to delivery, ensuring alignment with scope, timelines, and quality expectations. A solid understanding of the web development lifecycle is required.

Responsibilities:

- Manage the website, ensuring continuous improvements, updates, and alignment with business goals and user experience. 

- Coordinate developers, designers, Content, Store, and Sales Managers.

- Create marketing and social media plans for launches, promotions, rituals, and product bundles.

- Manage Google Ads, Social Media Ads, influencer collaborations, and campaign performance.

- Coordinate and plan social media activities in line with overall business goals and communication strategy. 

- Communicate and negotiate with distributors and partners. Initiate, plan, and execute marketing campaigns from idea to launch. 

- Contribute to the creation and development of new small-scale products. 

- Oversee related operational and product initiatives at a high level, ensuring smooth coordination and progress. 

- Set up and improve processes to support ongoing growth and scalability.

Required skills:

- 1.5+ years of experience as a Project Manager, preferably in e-commerce or product-driven environments.

- Experience/strong knowledge of Agile, Scrum, Kanban.
Solid understanding of the SDLC.

- Solid understanding of project management methodologies (Agile, Scrum, Kanban) and ability to apply them in practice.

- Experience managing websites or digital products, including coordination of updates, improvements, and performance tracking.

- Experience in planning and coordinating cross-channel initiatives (promotions, campaigns, content or communication activities).

- Strong communication and negotiation skills, with experience working with external partners, suppliers, or distributors.

- Ability to manage multiple parallel initiatives and ensure timely execution from planning to delivery.

- Strong organizational, prioritization, and problem-solving skills.

- Experience working with cross-functional teams and aligning different stakeholders around shared goals.

- Proactive, ownership-driven mindset with ability to improve processes and scale operations.

- Good understanding of digital product development and lifecycle.

- Fluent English with strong written and verbal communication skills.

Availability to work GMT+2 hours (10 am to 7 pm).

What We Offer:

- A work culture built on mutual success, trust, and continuous growth;

- Competitive compensation with clearly scheduled salary reviews and raises;

- A high-performing project management team and an inspiring atmosphere of camaraderie;

- The opportunity to lead a talented team of top-tier developers and designers;

- Sports compensation to help you stay active and energized;

- Paid vacation and sick leave — because your well-being matters;

- Comprehensive health insurance coverage;

- A modern, comfortable office in the center of Lviv;

- An amazing team, warm atmosphere, and engaging corporate events.

YozmaTech isn’t just another tech company – we’re a global team of go-getters, innovators, and A-players helping startups and product companies scale smarter and faster.
We build dedicated development teams across 10+ countries, creating strong, long-term partnerships based on trust, transparency, and real impact.
Here, every idea counts. We value people who are proactive, open-minded, and ready to grow. If you’re passionate about building meaningful products and want to join a team that feels like family – you’ll feel right at home with us.

Our client is building a new product in the maritime intelligence space — helping governments and port authorities gain visibility into global shipping activity.
The platform analyzes vessel movements, cargo data, and risk signals to identify potential issues — including high-risk or non-compliant shipments — before they reach port.
It combines real-time data, rule-based logic, and predictive models to deliver actionable insights for decision-makers.
This is a new product built from scratch.
A prototype already exists, but the core architecture and product decisions are still open.
The team will work closely with senior engineering leadership based in Israel and will play a key role in shaping the product from early stage to production.

Requirements
🔹7+ years of professional full-stack engineering experience, including 2+ years of experience building agents or agentic workflows in production at scale within a distributed system architecture;
🔹Proven expertise building autonomous agentic systems using frameworks such as LangChain, LangGraph, DeepAgents, CrewAI,
OpenClaw, or Hermes (or able to demonstrate equivalent expertise on another relevant framework);
🔹Fluent in Python or TypeScript/Go/Rust, with proficiency in transitioning to Python;
🔹Experience with Frontend stack (NextJS, React.js, or similar);
🔹A solid background with the AWS stack, including Kubernetes (K8S), Terraform (IaC), and CI/CD is essential (Helm is a strong plus);
🔹Proficient in high-scale AI-based development, utilizing tools like Claude Code, Cursor, or Copilot in a highly autonomous fashion, and are a strong, independent individual contributor;
🔹English - Upper-Intermediate or higher.

What you will do:

🔹Architect & Build: Design and deliver agentic workflows and scalable microservices, primarily using Python, within a distributed system architecture;
🔹AI Integration: Lead the integration of Generative AI capabilities, including LLM APIs, RAG pipelines, and agentic workflows into our production systems;
🔹Implement operational practices, observability, and autonomous monitors (e.g., detecting intelligence drift or hallucinations) to ensure AI reliability in production;
🔹Drive overall engineering quality and speed by implementing AI-SDLC practices, ensuring high standards through rigorous code reviews, test automation, and by establishing continuous, trace-based quality evaluation for all software and agentic components;
🔹Evaluate emerging AI tooling, mentor fellow engineers, and contribute directly to our technical roadmap.

Interview stages:
🔹HR interview;
🔹Introductory Interview
🔹First Technical Interview
🔹Second Technical Interview
🔹HR Interview
🔹References;
🔹Offer.

About the Role

We're looking for a Lead Generation Specialist to support our sales efforts and help us connect with the right clients. This is a great entry point into sales in the tech industry – you'll get hands-on experience with outreach, lead research, and client communication, working closely with our Sales Manager to keep the pipeline moving

What You'll Be Doing

• Run outreach campaigns across Email, Upwork, and LinkedIn
• Schedule and coordinate calls between prospects and the Sales Manager
• Research and collect information on leads, prospects, and competitors to inform our sales strategy

What We're Looking For

• English proficiency strong enough to read and understand written content independently and communicate with clients confidently in writing
• A basic understanding of the web industry – its processes, workflows, and nuances
• Hands-on experience with AI tools like Claude, ChatGPT, or similar in everyday work
• Curiosity, a genuine willingness to learn, and openness to picking up new tools and approaches

Nice to Have

• Prior experience in sales, lead generation, or client communication
• Familiarity with CRM tools or outreach platforms 

How We Work

• Fully remote, Monday to Friday – with an office in central Kyiv available whenever you need it
• Working hours: 10:00–19:00, Mon–Fri (with up to ±1 hour flexibility, agreed with your manager)
• Lunch break: 13:00–14:00, or whenever works best for you
• Employment via gig contract

Time Off

• Up to 17 paid working days of vacation per year
• Up to 10 working days can be taken in a single stretch
• Vacation days accrue monthly

About Us

League Dev is a web development studio – a subsidiary of League Design Agency – delivering digital products for clients across the US, UK, and EU.
At League Dev, we believe great products come from curious people who take initiative and care about their craft – and we're always looking for people who feel the same way.

We are looking for a Founding Engineer to join a fast-growing start-up developing a product for automated lead generation and recruitment outreach.

The ideal candidate has previous startup experience and is passionate about building products from the ground up. We’re looking for someone who genuinely enjoys coding, solving complex technical challenges, taking ownership, and moving fast in a high-impact environment.

About the Role

We are specifically looking for a Founding Engineer who is skilled enough to drive architecture and infrastructure decisions while remaining deeply hands-on in development.

The key requirements are a startup mindset, ownership, autonomy, and strong technical execution.

You’ll work directly with the founder on both technical and product decisions while helping to shape the company’s engineering culture and technical direction.

What You’ll Do

• Architect, prototype, and build product features from scratch.
• Develop integrations with AI platforms (OpenAI, Perplexity, etc.).
• Build integrations with 3rd-party systems and CRMs.
• Design scalable backend services and APIs.
• Work on AI agents, RAG systems, and prompt engineering.
• Design and optimize SQL databases.
• Build cloud-native infrastructure on AWS/GCP/Azure.
• Implement asynchronous task-processing patterns (RabbitMQ, SQS).
• Collaborate directly with the founder on product and business decisions.
• Help define technical standards and engineering best practices.
• Contribute to a fast-moving startup environment with high ownership.

RequirementsMust-Have

• Senior-level software engineering experience
• 1+ year of startup experience (ideally direct hire at a start up)
• 5+ years of commercial development experience
• Strong hands-on experience with:
  • TypeScript
  • Node.js
  • REST APIs
  • JSON
  • Git
• Experience building AI agents, RAG systems, or LLM-powered products
• Strong prompt engineering skills
• Experience with API integrations
• Strong SQL and database design skills
• Experience with cloud infrastructure (AWS, GCP, or Azure)
• Understanding of asynchronous systems and queues (RabbitMQ, SQS, or similar)
• Strong communication skills and product mindset
• High level of ownership and autonomy

Nice-to-Have

• Previous CTO or technical leadership experience
• Experience with n8n or Make
• Experience building SaaS products
• Experience scaling early-stage startups
• Infrastructure and architecture leadership experience

What We Offer

• Full-time engagement
• Fully remote work
• Long-term cooperation
• Founding member equity
• Opportunity to directly influence company and product strategy
• Fast personal and professional growth
• Freedom, ownership, and real responsibility
• Opportunity to grow into a future CTO role
• Modern AI-first development environment (including Cursor Agent mode)
• U.S. company contract
• Paid vacation days

Recruitment Process

1. Pre-screen with a recruitment manager
2. Pre-screen call witht the startup founder
3. Technical deep-dive interview with a small live coding session
4. Call to meet the team

We are looking for a Founding Engineer to join a fast-growing start-up developing a product for automated lead generation and recruitment outreach.

The ideal candidate has previous startup experience and is passionate about building products from the ground up. We’re looking for someone who genuinely enjoys coding, solving complex technical challenges, taking ownership, and moving fast in a high-impact environment.

About the Role

We are specifically looking for a Founding Engineer who is skilled enough to drive architecture and infrastructure decisions while remaining deeply hands-on in development.

The key requirements are a startup mindset, ownership, autonomy, and strong technical execution.

You’ll work directly with the founder on both technical and product decisions while helping to shape the company’s engineering culture and technical direction.

What You’ll Do

• Architect, prototype, and build product features from scratch.
• Develop integrations with AI platforms (OpenAI, Perplexity, etc.).
• Build integrations with 3rd-party systems and CRMs.
• Design scalable backend services and APIs.
• Work on AI agents, RAG systems, and prompt engineering.
• Design and optimize SQL databases.
• Build cloud-native infrastructure on AWS/GCP/Azure.
• Implement asynchronous task-processing patterns (RabbitMQ, SQS).
• Collaborate directly with the founder on product and business decisions.
• Help define technical standards and engineering best practices.
• Contribute to a fast-moving startup environment with high ownership.

RequirementsMust-Have

• Senior-level software engineering experience
• 1+ year of startup experience (ideally direct hire at a start up)
• 5+ years of commercial development experience
• Strong hands-on experience with:
  • TypeScript
  • Node.js
  • REST APIs
  • JSON
  • Git
• Experience building AI agents, RAG systems, or LLM-powered products
• Strong prompt engineering skills
• Experience with API integrations
• Strong SQL and database design skills
• Experience with cloud infrastructure (AWS, GCP, or Azure)
• Understanding of asynchronous systems and queues (RabbitMQ, SQS, or similar)
• Strong communication skills and product mindset
• High level of ownership and autonomy

Nice-to-Have

• Previous CTO or technical leadership experience
• Experience with n8n or Make
• Experience building SaaS products
• Experience scaling early-stage startups
• Infrastructure and architecture leadership experience

What We Offer

• Full-time engagement
• Fully remote work
• Long-term cooperation
• Founding member equity
• Opportunity to directly influence company and product strategy
• Fast personal and professional growth
• Freedom, ownership, and real responsibility
• Opportunity to grow into a future CTO role
• Modern AI-first development environment (including Cursor Agent mode)
• U.S. company contract
• Paid vacation days

Recruitment Process

1. Pre-screen with a recruitment manager
2. Pre-screen call witht the startup founder
3. Technical deep-dive interview with a small live coding session
4. Call to meet the team

We are looking for a data and detailed oriented Senior CRM/Retention Manager with strong ownership and independent mindset to join our growing iGaming team.

In this role, you will be responsible for ownership of end to end CRM/Retention strategy for one of our brands. Including creating/reviewing/adjusting Retention/CRM strategy, bonus policy, promo planning, managing of end to end prod launch of automated, ah-hoc and A/B test campaigns aimed at increasing engagement, retention, reactivation metrics. Works with numerous CRM/Retention tools: classic bonus system and gamification tool and taking part in developing these functionalities.

Conduct data analysing of customer base and campaigns to meet business KPIs (LTV, Bonus rate, Retention Rate, ROMi etc)

You’ll work closely with the internal CRM operational team, product, marketing, analytical, VIP  teams.

Position considering to work with GR8 Tech platform + Customer.io tool

Key Responsibilities

• Own and drive the end-to-end CRM & Retention strategy for the brand, aligned with business KPIs (LTV, NGR, Retention Rate, Bonus Cost, ROMI)
• Define and continuously optimize player lifecycle strategies (onboarding, activation, retention, reactivation
• Develop and maintain segmentation frameworks.
• Plan and execute CRM calendar (weekly / monthly / event-based: sport, seasonal, local markets)
• Manage setup process of planned and other campaigns along with Operational CRM unit (setup part should be covered by Operational team mainly close to 70%).
• Launch and manage multi-channel campaigns (email, push, in-app, SMS) along with the monitor of delivery and effectiveness.
• Own communication effectiveness of automated journeys, ad-hoc campaigns, triggered campaigns.
• Design and optimize bonus policy and promotional mechanics along with controlling bonus cost efficiency and improving bonus ROI and player value.
• Build and scale automated lifecycle journeys with continuous improvement of personalization and real-time triggers
• Analyze player behavior, cohorts, and campaign performance to identify growth opportunities
• Monitor and optimize core metrics for brand: LTV/ARPU, Retention/Reactivation Rates, Bonus Rate.
• Define and execute structured A/B testing relevant for brand and business needs.
• In collaboration with the Product team define and improve CRM-related features/bonus/ engagement capabilities.
• Close cooperation with Product, Analytical, Marketing, VIP, Operational teams for executing targets and plans.

Key Requirements

• 3+ years of experience in CRM / Retention / Lifecycle Marketing in iGaming, sport betting.
• Proven track record of owning CRM strategy and delivering measurable impact on LTV, Retention, and NGR
• Strong understanding of player lifecycle, behavioral segmentation, and retention mechanics
• Advanced analytical mindset with ability to translate data into actionable CRM decisions
• Experience working with key metrics: LTV/ARPU, Retention/Reactivation Rates, Bonus Rate and communication metrics - Delivery, Open, Click, Conversion rates
• Experience with cohort analysis, funnel analysis, and performance reporting
• Deep understanding of bonus systems and promotional mechanics (preferably in Softswiss ecosystem)
• Ability to balance conversion vs bonus cost efficiency
• Experience working with iGaming platforms such as and with CRM platforms such as Customer.io
• Understanding of event-based architecture, triggers, and automation logic
• Experience managing multi-channel communication (email, push, in-app, SMS)
• Data-driven approach to continuous optimization of campaigns and journeys
• Proven experience in A/B testing and experimentation frameworks
• Experience building and scaling automated lifecycle journeys
• Strong sense of ownership and accountability for results
• Ability to work independently in a fast-paced, performance-driven environment
• Structured, detail-oriented, and result-focused approach
• Proactive mindset with ability to identify growth opportunities and act on them

We are looking for a Support Team Lead to oversee and develop our Customer Support team across LATAM markets. This role combines people management, quality assurance, operational excellence, and performance analytics.

The ideal candidate has previous experience in the iGaming industry, strong leadership skills, and a data-driven mindset. You will be responsible for ensuring exceptional customer support quality, coaching team members, monitoring KPIs, and driving continuous process improvements.

Key Responsibilities:

• Lead, mentor, and support a team of Customer Support Agents
• Monitor team performance and ensure achievement of operational KPIs
• Conduct regular quality assurance reviews and provide structured feedback
• Analyze support metrics and identify trends, risks, and improvement opportunities
• Handle escalated customer cases and complex operational issues
• Participate in hiring, onboarding, and training new team members
• Develop and maintain support processes, guidelines, and best practices
• Collaborate with Product, Payments, CRM, VIP, and Technical teams to resolve customer-facing issues
• Prepare reports on team performance, customer satisfaction, and operational efficiency

• Drive continuous improvements in customer experience and internal workflows

   

Requirements:

• 2+ years of leadership experience within Customer Support
• Previous iGaming experience is mandatory
• Native or fluent Spanish
• Intermediate English or higher
• Strong analytical and problem-solving skills
• Experience working with support KPIs, SLA management, and quality assurance processes
• Experience onboarding, coaching, and developing support agents
• Ability to manage escalations and independently resolve operational issues
• Strong communication and stakeholder management skills
• Experience working with CRM, Help Desk, or Customer Support platforms

Nice to Have:

• Experience supporting LATAM markets
• Experience working with Zendesk, Intercom, LiveChat, Freshdesk, or similar platforms
• Experience with reporting tools and dashboards
• Knowledge of payment flows and responsible gaming procedures
• Experience building support documentation and knowledge bases

Personal Qualities:

• Proactive and ownership-driven mindset
• Strong leadership and coaching skills
• Attention to detail
• Data-driven decision-making approach
• Excellent organizational skills
• Ability to stay calm under pressure
• Strong sense of accountability
• Positive and solution-oriented attitude

We are looking for a Customer Support Agent to provide exceptional support to our Spanish-speaking players across LATAM markets. The ideal candidate is customer-oriented, proactive, and capable of delivering a high-quality support experience in a fast-paced iGaming environment.

You will serve as the first point of contact for our players, helping resolve issues, answering questions, and ensuring a smooth customer experience across all communication channels.

Key Responsibilities:

• Provide customer support via live chat, email, and other communication channels
• Assist players with account-related, payment-related, and technical inquiries
• Investigate and resolve customer issues in a timely and professional manner
• Escalate complex cases to relevant internal teams when necessary
• Maintain accurate records of customer interactions
• Follow established support procedures and service standards
• Identify recurring customer issues and report them to management
• Contribute to a positive customer experience and player retention

Requirements:

• Previous experience in Customer Support, preferably within iGaming
• Native or fluent Spanish
• Intermediate English or higher
• Strong communication and interpersonal skills
• Ability to multitask and manage multiple conversations simultaneously
• Problem-solving mindset and attention to detail
• Comfortable working in a fast-paced environment
• Basic understanding of online casino products and player journeys

Nice to Have:

• Previous experience supporting LATAM markets
• Experience with Zendesk, Intercom, LiveChat, Freshdesk, or similar platforms
• Experience handling payment-related inquiries
• Experience working in shift-based environments
• Portuguese language skills

Personal Qualities:

• Customer-oriented mindset
• Empathy and patience
• Strong communication skills
• Attention to detail
• Reliability and responsibility
• Ability to remain professional under pressure
• Positive attitude and willingness to help others
• Team player mentality

Project Description

The Broadband team is developing next-generation Cable Access solutions, including the industry’s first software-based CCAP platform — CableOS — and a cloud-native CMTS solution.

These products help cable operators deliver high-speed internet, video, and voice services to millions of users. A key focus is CableOS, which enables providers to replace traditional hardware-based network equipment with a flexible cloud-based solution, significantly reducing infrastructure and maintenance costs.

The platform is built on a modern microservices architecture and runs on general-purpose CPUs without requiring specialized ASIC hardware. This allows the software to operate both on bare-metal servers and private cloud environments, providing scalability, flexibility, and easier deployment.

CableOS is one of the pioneers in software-defined networking (SDN) for DOCSIS technologies, bringing cloud-native benefits and operational efficiency to telecom and broadband providers.

The GlobalLogic team is responsible for software development, as well as manual and automated testing of the solution.

Job Responsibilities:

• Design and implementation of network oriented application (Linux, userspace)
• A strong emphasis is put on generic design with memory and processing considerations as mandatory guidelines
• Design and implement new modules and features, as well as evolve existing ones
• Integrate with hardware components, ability to communicate with vendors regarding integration process and issues
• Regular communication with the remote and international teams
  
  Job Requirements:
• 3+ years' development  experience in C and C++
• Knowledge and experience in multithreading
• OOP knowledge
• Experience of programming under Linux or Unix-like systems (Yokto ecosystem would be a plus)
• Considered as a plus: understanding of networking stack of protocols (OSI model, L1-L4)
• Considered as a plus: shell script, python knowledge, STL and Boost.asio, protobuf, zmq

We are looking for an experienced iOS Developer to join our team and help us support and evolve a complex production iOS application.

The project is currently in the process of transitioning from RxSwift to Swift Structured Concurrency using async/await. Most of the existing codebase still relies heavily on RxSwift, so we need someone who is confident working with reactive code and can help gradually modernize the architecture.

SwiftUI is already used in the product and will remain the main UI technology going forward. Combine is currently used in some SwiftUI-related areas and will likely be used more together with Swift Concurrency.

Responsibilities

• Develop and maintain iOS application features using Swift and SwiftUI
• Work with an existing codebase where RxSwift is still widely used
• Participate in the gradual migration from RxSwift to Swift Structured Concurrency
• Use async/await and modern Swift concurrency patterns where appropriate
• Work with Combine, especially in SwiftUI-related parts of the application
• Refactor and improve existing code while keeping production stability
• Collaborate with product, design, QA, and backend teams
• Review code, share knowledge, and help improve engineering practices
• Investigate and fix bugs, performance issues, and technical debt

Requirements

• Strong knowledge of Swift
• Solid hands-on experience with RxSwift
• Experience with SwiftUI
• Basic or practical experience with Combine

Position Overview

As an Integrations & Payments Product Manager, you will coordinate payment and merchant integrations, acting as a bridge between Product, Engineering, Operations, and external partners. You will manage integrations from requirements gathering through go-live, ensuring successful onboarding, implementation, and ongoing support.
 

This role requires a strong understanding of APIs, webhooks, payment workflows, and stakeholder management. It is ideal for someone with experience in fintech, payments, integrations, or implementation projects who enjoys working closely with both technical and business teams.
 

Your Background

• 2+ years of experience in Product Management, Integrations, Implementations, Product Operations, Technical Support, or Project Coordination
• Experience in fintech, payments, e-commerce, or software integrations
• Understanding of APIs, webhooks, and system integrations
• Ability to read and understand technical documentation
• Experience working with external partners, merchants, or clients
• Strong communication, stakeholder management, and problem-solving skills
• Familiarity with Postman, Swagger/OpenAPI, REST APIs, JSON, and XML is a plus
• English level (Upper-Intermediate+)
   

Responsibilities

• Coordinate merchant and partner integrations from initiation to go-live
• Gather and document business and technical requirements
• Support onboarding, testing, certification, and rollout activities
• Act as the primary contact for integration-related questions and issues
• Collaborate with Product, Engineering, Operations, Compliance, and Commercial teams
• Track integration progress and provide stakeholder updates
• Support troubleshooting and issue resolution
• Maintain integration and process documentation
• Identify opportunities to improve integration and onboarding processes
   

Technologies & Domain Exposure

Payments, Fintech, Merchant Integrations, REST APIs, Webhooks, JSON, XML, Postman, Swagger/OpenAPI, Payment Gateways, Digital Wallets
 

We Offer

• 20 billable days off in the first year, 25 days thereafter
• Competitive compensation
• Friendly and supportive team
• Flexible schedule
• Fully remote work
• Clear processes and professional growth opportunities
• Ability to transfer unused vacation days to the next year