Jobs at Djinni

We are looking for talented Senior Java Engineer to to join our AI project in Europe.

Our California-based customer is an American global e-commerce leader, one of the most popular and successful websites on the Internet. It provides platform services by connecting millions of sellers and buyers in more than 190 markets around the world. 

Responsibilities:

• Design and develop a robust and extensible Kotlin framework and platform for configuring and managing AI agents
• Write clean, maintainable, and efficient code that complies with our coding standards
• Ensure the performance, quality, and responsiveness of the framework/platform
• Identify and correct bottlenecks and errors
• Help to maintain code quality, organization, and automatization.

• Create and maintain technical documentation for the framework/platform

   

Requirements:

• At least 5 years of proficiency in Kotlin or Java
• Deep experience with the Spring Framework 
• Reactive tools experience (Project Reactor)
• Knowledge of different communication protocols such as REST, GraphQL, gRPC
• Experience with distributed systems
• Familiarity with tracing, metrics and monitoring best practices
• Experience of creating frameworks and platform for other developers 
• Proficiency in Maven or similar tools 
• Familiarity with NoSQL databases 

• Very good spoken and written knowledge of English language (C1)

   

Nice to have:

• Familiarity with GenAI, AI agents, machine learning, and natural language processing concepts is a plus
• Experience with MCP, A2A, RAG is a big plus
• Experience with event-driven architecture
• Experience with Docker and Kubernetes
• Python experience is nice to have
• BSc or MSc in Computer Science, Engineering or relevant field

Office location: Stockholm, Sweden (Office/Remote options available)

Join Söderberg & Partners Heartpace AB, a Swedish product company, and become a key link between business needs and technical execution. We’re looking for a Technical Business Analyst with a solid software or systems background to help shape scalable digital solutions for the European market.

What we offer:

• Tech-driven environment: collaborate with experienced engineers and product teams on complex platforms.
• Modern stack exposure: work alongside teams using Laravel, React, AWS, Docker, GraphQL, and more.
• Professional development: we support certifications, tech/BA courses, and access to Udemy.

• Work-Life Balance: no overtime culture, and generous vacation policies.

   

What you'll do:

• Translate business and functional requirements into clear, actionable technical specifications.
• Work closely with developers and architects to analyze and model data flows, APIs, and system integrations.
• Write structured documentation: user stories, technical requirements, sequence diagrams, and data mappings.
• Participate in sprint planning, QA handovers, and product releases to ensure smooth execution.
• Support solution design and decision-making with deep understanding of platform architecture.

What we're looking for:

• Experience: 6+ years in a Business Analyst or Systems Analyst role, preferably in a SaaS or product company.
• Technical background: prior experience as a developer, QA, systems analyst, or engineer.
• Knowledge: understanding of APIs, databases, client-server architecture, HTTP, JSON, REST/GraphQL.
• Tools: proficiency in Jira, Notion, Swagger/Postman, and diagramming tools like Miro or Lucidchart.
• Process: experience working in Agile teams with SDLC knowledge.
• English Proficiency: Upper-Intermediate+ level required for team communication and documentation.
• Language Bonus:
  • Swedish: Swedish proficiency is a strong bonus - especially if you're a native speaker or at a good conversational/professional level.
  • Ukrainian/Russian: Knowledge of Ukrainian/Russian is a plus, as it may support smoother communication with part of the team.

Nice to have:

• Exposure to Laravel, React.js, or similar tech stacks.
• Experience writing technical documentation for engineers and QA teams.
• Understanding of CI/CD pipelines, cloud services (AWS), or containerized environments.

Why join us?

At Söderberg & Partners Heartpace AB, we care about quality just as much as innovation. You’ll join a professional team that values your input, offers autonomy in your work, and supports your growth. Make a real impact while enjoying a collaborative, flexible, and balanced work environment.

Ready to Join?

Apply now and take the next step in your career! Let’s shape the future of tech together.

One of the world's largest providers of products and services to the energy industry has a need to develop, support and integrate software system in Oil & Gas domain.
You will be a member of a cross functional team.
Key project stakeholders are open for innovative ideas.
Project is based on SCRUM methodology.
This is a great opportunity to work in an international team, apply and learn modern IT technologies

Responsibilities

Application Security with strong AI/ML security exposure

Threat modeling and risk assessment for AI systems, APIs, and cloud-native applications

Protection against prompt injection, adversarial ML, data poisoning, and model abuse

Secure SDLC and CI/CD integration, including MLOps pipelines

Hands-on experience with SAST, DAST, SCA, container scanning, and security automation

Strong collaboration with development and data science teams

Skills

Must have

5+ years in Application Security, with at least 1-2 years focused on AI/ML security

Strong secure coding and vulnerability management background (OWASP Top 10)

Experience with cloud platforms (AWS and/or Azure)

Strong programming skills in Python or Java

Familiarity with AI platforms such as Amazon Bedrock, SageMaker, or Spark

Strong communication skills

Nice to have

Good knowledge of Microsoft Active Directory services

Firewall and security group administration practical experience.

Good understanding of AICPA SOC2 controls and processes.

Thorough knowledge of network security and protocols.

Knowledge of cryptography protocols and hands-on experience in SSL certificates generation.

Penetration testing hands-on experience in Azure and AWS cloud environments and Kubernetes clusters.

Web and desktop applications penetration testing hands-on experience.

Role Summary

The Inventory & Demand Planning team is hiring a Data Analyst to scale a high-impact analytics roadmap across inventory, in-stock, supply, and forecasting. This role builds and maintains the data foundation that powers decision-making by translating business rules into reliable datasets, automating recurring KPI outputs, and supporting the ABC/XYZ + lifecycle governance framework so leaders and merchants operate from consistent, auditable numbers with minimal manual effort.

This is a hands-on analytics engineering role centered on data pipelines, automation, and metric integrity to enable planning decisions and streamline reporting/governance outputs. The analyst will partner closely with Inventory Planning leadership to implement definitions, validations, and scalable reporting.

What You’ll Work On

· Build and maintain curated BigQuery tables/views that standardize inventory, demand, availability, open POs/in-transit, backorders, and KPI feeds.

· Write clean, performant SQL that powers weekly/monthly reporting and executive dashboards.

· Automate refreshes and reduce manual effort through validations, reconciliations, exception flags, and clear documentation.

· Support ABC/XYZ roadmap execution by producing required inputs/outputs, applying multiplier logic, and keeping the classification pipeline stable and easy to audit.

· Support forecasting improvements using Python (data prep, feature engineering, back-testing, evaluation) and help operationalize outputs into cadence reporting.

· Expand datasets with additional signals where available (promo flags/types, merchandising tags, launch/NPA indicators, traffic/CVR signals, marketing calendar attributes).

· Partner with Merchandising, Marketing Ops, Finance, and BI/IT to align definitions, improve data quality, and drive adoption of standardized metrics.

How Success Will Be Measured

· KPI tables and dashboard feeds refresh reliably with minimal manual intervention.

· Faster turnaround on leadership and merchant requests with consistent, traceable metric logic.

· ABC/XYZ outputs are accurate, on-time, and easy to maintain.

· Forecast inputs improve through better data structure and added business/marketing signals.

· Documentation and change control keep datasets stable as business rules evolve.

Required Qualifications

· 3–5 years in analytics/data roles (retail/e-commerce strongly preferred).

· Strong SQL and hands-on experience with BigQuery (or similar cloud warehouse).

· Working Python proficiency for analysis/automation (pandas/NumPy).

· Experience supporting BI dashboards and recurring reporting.

· Demonstrated ability to validate and reconcile metrics across sources, troubleshoot discrepancies, and document logic clearly.

· Strong problem-solving, attention to detail, and clear communication with business stakeholders.

Preferred Qualifications

· Familiarity with ML/forecasting workflows (feature engineering, evaluation, operationalizing outputs) to support forecasting and driver-based models in partnership with the team.

· Familiarity with Looker/LookML (or similar semantic layers).

· Exposure to dbt and/or orchestration tools (Airflow/Composer or equivalents).

· Comfort with inventory/planning concepts (WOS, aging, availability, lost demand, backorders) and classification/ranking approaches (ABC/XYZ, PFEP).

· Version control (Git) and basic engineering hygiene (testing, documentation, change logs).

Tools / Environment

BigQuery, SQL, Python, Looker, Jira/Confluence (or equivalent), Google Cloud tooling as applicable.

Gamzix is a high-growth international licensed iGaming provider, creating high-performing games and scalable, cutting-edge solutions for the global market.
Our team of 140+ specialists operates globally, with Warsaw as our main hub office. We are driven by continuous improvement and a people-first culture where we communicate openly, win together, and truly enjoy the game we’re building.

We operate under an MGA B2B Critical Supply License and certifications from iTechLabs and GLI, ensuring our products meet high standards of quality, compliance, and performance across markets.

Hey there! 👋
Level up your career with Gamzix as our Project Manager.
You’ll take ownership of the full cycle of slot game production from concept to release — working closely with cross-functional teams and ensuring smooth delivery at every stage. This role is all about coordination, clarity, and making sure great ideas turn into high-performing games.

Key Responsibilities

• Coordinate end-to-end slot game production from concept to release
• Create and maintain project timelines, ensuring deliverables are met on schedule
• Communicate with cross-functional teams: game designers, artists, animators, developers, and QA
• Track task progress, identify risks, and resolve bottlenecks
• Organize team stand-ups, sprint planning, and retrospective meetings
• Ensure compliance with gaming regulations and technical requirements
• Facilitate smooth collaboration between creative and technical departments

Requirements

• 2+ years of experience as a Project Manager, Producer, or Coordinator in game development (preferably in slots or gambling products)
• Understanding of slot game production pipelines
• Strong organizational and multitasking skills
• Proficiency with project management tools (e.g., Jira, Confluence)
• Good communication and problem-solving abilities
• Upper-Intermediate English or higher

What we offer

• Market-level salary in the IT/Gaming industry
• Relocation support to Warsaw
• Referral bonus — bring in awesome people and get rewarded
• Home-Office coverage
• 7-hour working day: 10:00–18:00 (including lunch break)
• Hybrid model in Warsaw; full remote — for other locations
• Paid Sick Leave: up to 10 working days per year
• Paid Time Off: 18 vacation days, 10 days off, paid state holidays
• Corporate benefits: medical coverage, sports compensation, psychological services compensation
• Professional Development Support: reimbursement for external courses, training & certifications
• Corporate English classes (Business or General) — flexible timing
• Buddy Program
• Internal Gamzix Store (earn coins & exchange for branded gifts)
• Corporate team building and activities
• Open and transparent communication — accessible C-levels, quick decision-making, friendly and supportive atmosphere

DalaPay, https://dalapay.com/, is an international Payment Service Provider and technical aggregator that provides comprehensive payment solutions for businesses to accept and make payments globally, optimizing and expanding their operations. Except for our global reach we are proud to have a strong presence and successful operations in various African countries. We specialize in offering payment services and technical integration for instant payments to merchants and individuals across various payment methods and currencies. Besides, we have a wide range of clients and collaborate with companies from diverse industries, earning the trust of large enterprises, e-wallet project owners, partner program providers, and more.

We are looking for a highly - motivated and well - organized Head of Customer Support to join our professional team.

Role Overview

The Head of Customer Support will be responsible for building, leading, and optimizing a high-performing support team. This role combines strategic leadership with operational excellence, ensuring outstanding customer experiences while maintaining efficiency and compliance in a fast-paced fintech environment.

 

Key Responsibilities

• Lead, mentor, and scale a customer support team
• Define a team structure, hiring plans, and onboarding processes
• Set clear performance goals (KPIs, SLAs) and monitor the team productivity
• Develop and implement customer support strategies aligned with the company goals
• Optimize workflows, tools, and processes to improve efficiency and quality
• Analyze customer interactions and feedback to identify trends and improvements
• Collaborate with Product, Engineering, Compliance, and Operations teams
• Ensure proper documentation of processes, policies, and knowledge base

Requirements

• 4+ years of experience in customer support
• Experience in building a support team from scratch
• Experience in fintech, banking, or financial services is strongly preferred
• Proven track record of scaling support teams and improving KPIs
• Strong analytical and problem-solving skills
• Experience with implementation of CRM and support tools 
• Excellent communication and stakeholder management skills

What we offer

• Professional development and leadership growth opportunities
• Opportunity to shape and lead a critical function in a growing fintech
• Dynamic, collaborative, and innovative work environment
• Remote work and a friendly and professional team

Who are we looking for?

We are looking for a developer who is ready to join our team and start working together on our projects.

Tasks?

Your tasks will focus on the skills and expectations listed below and the use of new approaches and technologies.

Why did the job open?

We want to invite a new specialist to the company's staff due to the increase in the number of projects.

Requirements:

• B2 English (Upper-Intermediate);
• At least 4+ years of commercial experience with JavaScript;
• At least 3+ years of commercial experience with Node.js;
• At least 2+ years of commercial experience with React.js;
• Experience with TypeScript and Nest.js;
• Experience working with meta-frameworks over React (e.g., Next.js, Remix);
• Experience with RDBMS and NoSQL databases;
• Experience with implementing automated testing platforms and unit tests;
• Experience with REST;
• Experience with Redux/Mobx or other state management libraries;
• Familiarity with modern interface pipelines and assembly tools;
• Ability to communicate well with process participants and team members related to business;
• Experience in integrating with external APIs;
• Solid understanding of object-oriented and functional programming;
  Flexibility and ability to adapt to changes;
• Ability to work closely with Product Managers and Engineering Team-members;
• Experience working with message brokers such as RabbitMQ, SQS, or NATS;
• Understanding and practical knowledge of Secure Software Development Life Cycle (SSDLC) principles;
• Experience building AI-powered solutions;
• Knowledge of observability and monitoring practices, including implementation of metrics, logs, and traces based on industry best practices.
   

Good to have:

• Experience with DevOps;
• Experience with cloud services such as AWS, GCP or Azure;
• Experience with CI/CD processes;
• Experience with Unit/E2E testing;
• Understanding of design and architecture principles;
• Experience with Infrastructure as Code (IaC);
• Experience with solution and system architecture;
• Experience using AI tools to enhance productivity;
• Experience building advanced AI agents;
• Familiarity with emerging protocols and specifications for AI agent systems, such as MCP, A2A, and AG-UI.

Who are we looking for?

We are looking for an "independent fighting unit" who is ready to join our Team and start working together on our projects immediately or after training.

Tasks?

Your tasks will focus on the skills and expectations listed below and the use of new approaches and technologies.

Why did the job open?

We want to invite a new specialist to the company's staff due to the increase in the number of projects and the opening of a branch.

Requirements:

• B2 English (Upper-Intermediate)
• At least 3+ years of commercial experience with JavaScript;
• At least 2+ years of commercial experience with Node.js;
• At least 2+ years of commercial experience with React.js;
• Experience with Typescript, Nest.js;
• Experience with RDBMS and NoSQL databases;
• Experience with implementing automated testing platforms and unit tests;
• Experience with REST;
• Experience with Redux/Mobx or other state management libraries;
• Familiarity with modern interface pipelines and assembly tools;
• Ability to communicate well with process participants and team members related to business;
• Experience in integrating with external APIs;
• SOLID understanding of object-oriented and functional programming
• Flexibility and ability to adapt to changes;
• Ability to work closely with Product Managers and Engineering Team-members.

Good to have:

• Experience with DevOps;
• Experience with cloud services such as AWS, GCP or Azure;
• Experience with CI/CD processes;
• Experience with Unit/E2E testing;
• Understanding design, and architecture principles;
• Experience with message brokers, like RabbitMQ, SQS, etc;
• Experience with Infrastructure as code (IaC).

Who are we looking for?

We are looking for a specialist who is ready to join our team and start working together on our projects.

Tasks?

Your tasks will focus on the skills and expectations listed below, as well as on the use of new approaches and technologies.

Why did the vacancy open?

We want to invite a new specialist to the company's staff due to the increase in the number of projects.

Responsibilities:

• Development and implementation of marketing strategies to attract new partners and clients;
• Planning and optimization of advertising budgets;
• Planning and organization of content creation (blogs, articles, social networks, cases);
• Team management (designer, content manager);
• Development of the company's portfolio and social media accounts;
• SEO and analytics - monitoring and optimizing site performance using Google Analytics, SEMrush (updating, conversions, creating and editing content);
• Regular reporting (KPI monitoring);
• Brand development and HR branding;
• Competitive environment monitoring and market analysis;
• Reporting on effectiveness, reach and user behavior.
   

Requirements:

• Experience in digital marketing for at least 2 years (preferably in the IT sector);
• Deep understanding of marketing principles, including market research, segmentation and targeting;
• Experience in digital marketing (SEO, content marketing, SMM, email marketing) and its analytics;
• Experience in setting up advertising (LinkedIn Ads, Google Ads);
• Understanding of the specifics of the IT market (web, mobile);
• Experience working with foreign markets (especially the USA, Europe);
• Knowledge of the features of B2B marketing and lead generation in IT outsourcing;
• Basic knowledge of the principles of CRM systems;
• Ability to perform and delegate agreed functions;
• Analytics and optimization skills (KPI tracking, data analysis);
   

DESIRED English level not lower than B2. digital narrative.

Operation and Project Coordinator (Philanthropy & Social Initiatives), remote, Ukraine only

We are looking for an Operation and  Project Coordinator to lead and centralize all philanthropy

and social impact projects across Ukraine and internationally. This role is focused on operational excellence and hands-on project coordination, ensuring that all initiatives are structured, well-managed, and effectively executed.

Key Responsibilities:

• Coordinate and manage a portfolio of philanthropy and social projects across Ukraine and other locations
• Serve as the central point of contact for all related initiatives, ensuring alignment and transparency
• Manage and/or support the communications with partners, vendors, and internal stakeholders
• Coordinate contractual processes, including agreements, documentation, and follow-ups (in collaboration with Finance and Legal)
• Manage the full cycle of charity project budgeting, ensuring that all budget updates and funding requests are submitted timely.
• Support and monitor payment processes related to projects (in collaboration with Finance and Legal)
• Ensure proper documentation, reporting, and tracking of all initiatives Identify risks, gaps, and inefficiencies, and proactively suggest improvements
• Bring structure and consistency to project management practices across the function

Requirements:

• Proven experience in project management or coordination roles
• Strong operational mindset with attention to detail and follow-through
• Experience managing multiple stakeholders and streams of work simultaneously
• Ability to balance structure with flexibility in a dynamic environment
• Strong communication skills and ability to manage both formal and informal interactions
• Strong knowledge and practical experience in managing contracts, documentation, and relevant financial processes, including a comprehensive understanding of legal and accounting fundamentals, drafting agreements (e.g., service contracts, donation agreements), preparing supporting documentation, and ensuring general compliance
• Fluency in Ukrainian and English; additional languages are an advantage

Profile:

• Highly organized and proactive
• Comfortable working hands-on with operational tasks
• Able to take ownership and drive initiatives end-to-end
• Structured thinker with a problem-solving mindset
• Discreet and reliable when working with sensitive information
  
  Will be processing only candidates who reside in Ukraine and have FOP (or willing to open). And who have wide range of field experience (not only in IT but in NGO or other fields as well). 
   

Profitable 10+ year iGaming group. Real products, real users, real money.
B2B platform + B2C brands + in-house PSP&crypto wallet. 
No “startup chaos”, but also no corporate boredom.

Your first challenges:

1️⃣ Operators vs Platform — who is right?
Where B2C customization ends and B2B responsibility begins — and create rules so this fight stops happening weekly.

2️⃣ Segments, bonuses & CRM logic
High rollers, bonus hunters, casuals — all want different treatment.
You redesign platform capabilities so CRM can run segmentation strategies without dev team crying every sprint.

3️⃣ Scale vs Reality (CPO 🤝 CTO negotiations)
Growth says: “we launch 3 new markets.”
CTO says: “platform dies.”
You turn this into a roadmap both sides sign — architecture, priorities, and business impact aligned.
 

What you will own:

• Group product strategy (B2B igaming platform)
• Growth, retention & monetization economics
• International scaling & launches
• Product org across Product, Dev, Design, Growth

Turning CEO vision into execution 
 

You probably are:

• CPO / Head of Product / COO / CEO in iGaming (must)
• Fintech experience 
• Strong in lifecycle, LTV, retention & scaling

Strategic brain + hands-on operator
 

Why it’s interesting:

• Direct CEO partnership (no bureaucracy simulator)
• Mature profitable business (no “runway 3 months” drama)

Real authority — you decide, you ship, you own
 

Package:

• Compensation starts from 10k$+bonuses
• 18 vacation + 25 sick days
• Health coverage + learning budget
• Remote / Hybrid / Office (Ukraine, Cyprus, Armenia)

Important: NOT ready to review candidates without iGaming experience! 
 

If you like complex systems, business impact and healthy arguments with engineers — you’ll enjoy this.

About us:

DRESSX is the largest international digital fashion platform and a pioneer in the space. We are looking for a Senior Developer to design complex solutions and agentic architectures that will power our main products and build the tools to scale our growth by 10x.

Technology Stack

• Django (Python), Next.js / React, Tailwind CSS, TypeScript, MCP, CLI, CI/CD, MySQL, PostgreSQL, Redis, GCP, AWS 
• AI Orchestration: n8n (LlamaIndex/LangChain integrations), Claude (Anthropic).
• Payments: Stripe, SolidGate.

Responsibilities

• Deep Django & Next.js Mastery: 5+ years of experience building high-load web applications and server-side rendered (SSR) interfaces.
• AI Automation (n8n or others): Proven experience building complex workflows in n8n, integrating AI nodes with custom tools and third-party APIs.
• Claude/Anthropic Expert: Deep understanding of the Claude API, prompt engineering for "Agentic Tool Use," and managing long-context windows.
• Mobile Architecture Awareness: Ability to design universal backend architectures that support Web, iOS, and Android seamlessly.

Personal Qualities:

• Automation Obsessed: You dislike manual, repetitive tasks and always look for a way to write a script or build an agent to handle them.
• Speed & Adaptability: Ability to prototype and ship solutions within days of new AI model releases or protocol updates.

For your success we offer:

• Flexible working hours with remote work
• Opportunities for professional development and personal growth;
• Competitive salary, reasonable and fair working conditions
• Team of strong IT professionals working in a vibrant product environment

Job Title
Lead Generation Specialist / SDR (LinkedIn Outreach)

Alternative options:

• LinkedIn Lead Generation Specialist
• SDR / Lead Generation Manager (LinkedIn)
• Outbound SDR - LinkedIn & Lead Generation

We are a product IT company operating in the performance marketing space. We are building a marketplace that connects advertisers with buyers across the US and European markets.We are currently looking for a Lead Generation Specialist (LinkedIn Outbound) to help us scale the supply side of the platform by attracting and onboarding high-quality publishers.

What this role is about

This is not just a “message and wait” role. Your focus will be to build and scale a predictable outbound system that consistently generates high-quality publishers through LinkedIn. You will work with multiple accounts, structured outreach flows, and data-driven testing to improve targeting, messaging, and conversion.

What we are looking for

• 1+ year of experience in lead generation, SDR, or outbound sales
• Hands-on experience with LinkedIn outreach and LinkedHelper
• Experience working with multiple LinkedIn accounts
• Ability to purchase, set up, and warm up LinkedIn accounts
• Experience working with proxies
• Strong knowledge of tools such as LinkedIn Sales Navigator, Clay, Apollo, and similar platforms
• Experience working with CRM systems, preferably Pipedrive
• Good written English for outreach and day-to-day communication
• Strong attention to detail and ability to work systematically
• Self-motivated, organized, and results-driven

+ Nice to have

• Familiarity with n8n or other automation tools
• Experience with workflow optimization and outbound process automation

Main Responsibilities

• Manage and operate multiple LinkedIn accounts in LinkedHelper
• Purchase, configure, and warm up LinkedIn accounts for outreach
• Set up and manage proxies for account operations
• Build and manage lead lists using LinkedIn Sales Navigator, Clay, Apollo, and other lead generation tools
• Launch, monitor, and optimize LinkedIn outreach campaigns
• Track outreach activity, responses, and lead status in Pipedrive
• Conduct lead research and identify relevant target prospects
• Support testing of new outreach strategies, messaging angles, and targeting approaches
• Maintain accurate records and ensure high-quality data management

What we offer

1. Fully remote work
2. Full-time collaboration with a flexible schedule (Monday–Friday)
3. A flexible, comfortable and people-friendly working environment with a low level of bureaucracy
4. Paid vacation, sick leave, and public holidays according to the Ukrainian calendar
5. Opportunities for learning and professional growth
6. Competitive compensation based on your experience and skills

What success looks like in this role

Success means building a steady pipeline of relevant publishers from LinkedIn, running and optimizing outreach across those accounts, continuously improving messaging and targeting based on data, and keeping all activity well organized and tracked in CRM.

We are looking for an SMM Manager to work with UBT traffic. We consider candidates with experience in multi-accounting and the ability to handle high volumes of content.
 

Important: the candidate must be based in the UAE.
 

Responsibilities:

• Register TikTok and Instagram accounts
• Manage and warm up accounts
• Publish content in high volumes (10–15 videos per day per account)

Requirements:

• At least 1 year of experience in SMM / traffic-related roles
• Experience with multi-accounting
• Ability to strictly follow instructions
• Strong sense of responsibility and attention to detail
• Ability to handle large workloads
• Must be located in the UAE

Conditions:

• Remote work format
• Part-time position
• Schedule: 5/2
• Working hours are discussed individually
• Flexible start of the working day
• Salary: $800

About the Role

We are looking for a Head of Operations to own the full operational layer of our crypto wallet product — from payment infrastructure and risk management to user retention and data analytics. You will be the person who translates company strategy into a functioning, scalable operating system, and ensures our operations remain resilient, transparent, and compliant as we grow in a highly regulated environment.
 

Responsibilities

• Operational Architecture. Design and own the company’s operating model — processes, roles, and performance metrics — that translate strategy into measurable business outcomes.
• Payment Infrastructure. Oversee all inbound and outbound payment flows (card, IBAN), monitor processing fees, manage reconciliation, maintain P&L for payments, and expand the partner network to increase geographic coverage.
• Fraud & Risk Management. Own fraud rate and chargeback metrics, configure and maintain rules in anti-fraud systems (SIFT and equivalents), and lead the analysis and mitigation of fraud across card and on-chain transactions.
• Custody & Asset Security. Maintain operational control over custodial risk, manage cold/hot wallet balances, own withdrawal procedures, and drive real-time incident response protocols.
• Liquidity & Market Risk. Select and manage liquidity providers, model liquidity requirements across product lines, hedge user-facing operations, and oversee client EARN position management.
• AML/KYC & Compliance. Ensure operational alignment with AML/KYC requirements across all active markets; partner with Legal and Compliance on regulatory reviews and policy implementation.
• Data Analytics & Reporting. Drive core business metrics (revenue, retention, product KPIs), own cohort analysis, prepare investor reporting packages, and prioritize the analytics team’s roadmap.
• Retention & CRM. Partner with the CRM team on re-engagement campaigns, manage cohort targeting, design and evaluate in-app engagement mechanics, and oversee the Discovery product area.
• Customer Support Operations. Build information-sharing workflows between Support and external partners, enforce SLA adherence, and own incident response procedures for user-facing issues.
• Cross-Functional Leadership. Align Product, Engineering, Marketing, Payments, and Compliance around shared goals; remove execution blockers; and ensure the product roadmap is delivered on time and within revenue targets.
• Scaling & Operational Excellence. Institutionalize best practices as the company grows, mentor functional managers, and proactively manage operational risk in a high-velocity environment.
   

Key Metrics

• Payments. Chargeback rate, payment approval rate, payment P&L
• Risk. Fraud rate, incident response time, custody loss = 0
• Product. Retention by cohort, DAU/MAU, EARN volume
• Operations. Support SLA, alert response time, OKR execution rate
   

RequirementsExperience

• 5+ years in an operations leadership role at a fintech, crypto, or payments company
• Proven track record of managing cross-functional teams of 10 or more
• Hands-on experience with custodial and/or self-custody wallet products
• Experience building operational processes from the ground up or overhauling existing ones at scale
• Background working with anti-fraud systems, payment processors, and AML compliance programs
   

Hard Skills

• Solid understanding of blockchain infrastructure and the mechanics of on-chain transactions
• Familiarity with card payment schemes: Visa/Mastercard chargeback rules, IBAN processing, acquiring
• Risk management across market risk, custody risk, and operational risk
• Comfortable working independently with SQL and BI tools for data analysis
• Working knowledge of AML/KYC regulatory frameworks (FATF, MiCA, VASP licensing)
   

Soft Skills

• Systems thinker: sees the full process, not just their slice of it
• Strong sense of ownership that extends beyond formal scope
• Ability to drive cross-functional alignment without direct authority
• Data-driven decision-making under ambiguity and incomplete information
• Experienced in mentoring and developing a team of functional managers
• Proven ability to prioritize effectively when facing competing demands and rapid change
   

Education

Bachelor’s degree or higher in Finance, Economics, Computer Science, or a related field. An MBA is a plus but not required.
 

Nice to Have

• Experience navigating regulatory licensing processes: VASP, MiCA, or EMI
• Familiarity with DeFi protocols and self-custody UX patterns
• Experience with liquidity providers and derivatives for hedging purposes
• Experience scaling a product across 3 or more jurisdictions simultaneously
• Professional certifications: CAMS, PMP, or CFA