Jobs

About the Role

We are looking for an IT Engineer with expertise in Okta to support our identity and access

management needs. This role requires hands-on experience with Okta, as well as strong

project management skills to oversee integration and implementation tasks. The candidate

will be responsible for optimizing authentication workflows and ensuring security best practices.

Key Responsibilities

• Implement, configure, and maintain Okta Identity & Access Management (IAM) solutions;
• Manage Okta Workflows, automation, and integrations with enterprise applications;
• Drive IAM-related projects, ensuring timely delivery and stakeholder alignment;
• Collaborate with IT security teams to enforce best practices and compliance policies;
• Troubleshoot authentication, SSO, MFA, and user provisioning issues;
• Provide technical guidance on Okta best practices, security configurations, and automation.

Required Skills & Experience

• Strong experience in Okta administration, implementation, and troubleshooting;
• Hands-on expertise with Okta Workflows, SSO, MFA, and API integrations;
• Project management skills, with experience leading IAM-related projects;
• Familiarity with IAM security protocols (OAuth, SAML, SCIM);
• Experience working in an enterprise IT environment;
• Strong problem-solving skills and ability to work independently.

Preferred Qualifications

• Okta certifications;
• Experience with scripting and automation (PowerShell, Python, Terraform, etc.);
• Knowledge of broader IAM and security frameworks.

OBRIO is an IT company with Ukrainian roots inside Genesis business ecosystem. Our team consists of more than 250 talented professionals whose ambitions and striving for success help us build the best products on the market. We have offices in Kyiv and Warsaw.

We are developing Nebula — the biggest brand in the spiritual niche. Nebula has over 60 million users worldwide and has been ranked as the № 1 lifestyle app of the day in the Apple Store and Play Market in the USA, Canada, and Australia several times. Nebula is available on iOS, Android, and Web.

Our mission is to make people happier by improving the quality of their relationships.

Here are some details we would like to share with you:

• Nebula is #1 in its niche in terms of downloads and revenue targets;
• 60 million users worldwide;
• Users from 50+ countries;
• 4.8 — our average AppStore rating (with more than 215 thousand ratings).

We seek a strategic Head of Support to lead, optimize, and scale our support function. This role drives operational efficiency, enhances customer experience, and positions support as a key part of our brand. You will work closely with cross-functional teams to ensure seamless customer interactions and help shape the future of support as a core pillar of our business.

Your impact:

• Lead and motivate the support team, ensuring high engagement, conducting 1-1 sessions, and driving performance reviews.
• Develop and manage a robust reporting and analytics framework to provide stakeholders with actionable insights for strategic decision-making.
• Conduct audits of current support processes, identify inefficiencies, and implement strategies to optimize team performance and reduce operational costs.
• Foster a culture of continuous learning and development, providing training to enhance both technical and soft skills across the support team.
• Analyze customer satisfaction metrics (CSAT, NPS) to demonstrate how support efforts impact the overall customer experience and value.
• Collaborate cross-functionally with product, payments, and tech teams to ensure alignment of support initiatives with company-wide goals.

• Optimize the use of technology and tools to improve team efficiency and keep up with technological advancements.

   

About you:

• Proven leadership experience managing support teams of 50+ people in a fast-paced environment.
• Strong expertise in CRM systems and cost optimization strategies.
• Experience in driving efficiency and optimizing support workflows.
• Excellent communication and collaboration skills with a focus on cross-functional alignment.
• Strong problem-solving abilities and a customer-first mindset.
• Proficiency in English (B2+).

Soft skills:

• Leadership and Team Management
• Adaptability and Flexibility
• Strong Problem-Solving skills
• Analytical Mindset
• Ownership and Autonomy in Decision-Making
• Strategic Thinking

Nice to have:

• Technical Proficiency in support tools and systems
• Project Management experience and process optimization
• Negotiation skills, particularly for billing and dispute resolution
• Experience with Zendesk and its components (or similar CRM platforms)

Why OBRIO is the best place to work?

• Unleash Your Ambitions: Our company was built by ambitious people who never settle for less. By joining OBRIO, you’ll have the chance to unleash your own ambitions and achieve your career dreams.
• Innovate and Be Creative: We embrace innovation and creativity at OBRIO, and we encourage our team members to bring their unique ideas to the table. You’ll have the chance to explore new solutions and make a real impact on our company’s success.
• At OBRIO, we’ve gathered influential experts, all of whom are open to sharing their knowledge and ready to help solve issues based on their experience. This is the company where you can quickly reach your potential and advance your career.

Our benefits:

• Work from the comfort of your home or from one of our offices in Kyiv or Warsaw. The choice is yours!
• Enjoy 20 annual vacation days and unlimited sick leave, all covered by the company;
• Don’t worry about getting the right equipment, we’ve got you covered if necessary;
• Stay healthy with access to a corporate doctor online, and health insurance options in Ukraine or a fixed amount towards insurance abroad after your probation period;
• Keep learning with our extensive corporate library, internal online meetings, and lectures;
• Grow your skills with our training compensation program;
• Take advantage of our supportive corporate culture, including assistance with relocation, advice on legal stay abroad, housing support, and help for third-country nationals;
• Have fun with our online events and team-building activities!

Here’s what our hiring journey for this position looks like: Initial Screening ➡️ Team Interview ➡️ Skill Assessment ➡️ Final Check ➡️ Job Offer.

Let’s team up and reach for the stars together!

Description

Our enterprise video surveillance solutions are deployed in 50,000+ locations worldwide, from mid-sized businesses to large Fortune 100 companies, city surveillance, and government systems. In this role, you will play a key part in providing top-tier support to our partners and customers globally.

We are looking for a skilled IT&Security Support Engineer with strong German and English language proficiency to join our team. This role involves delivering best-in-class software application services and support for Video Management Software and Enterprise Products in collaboration with Global Services and R&D teams.

If you are passionate about security technology and customer-focused solutions, apply now and be part of a dynamic, global team!

Requirements

Fluent in German and English
Degree or certification in IT, Engineering, or a related field
5+ years of experience in project & customer management
Hands-on experience with CCTV, Access Control, or Physical Security Management Systems is highly desirable
Strong knowledge of TCP/IP, networks, operating systems (client/server), and hardware
Strong problem-solving and analytical thinking skills
Ability to understand client business and technical environments
Proactive in identifying potential challenges and resolving them before escalation
Experience in Solution Architecture is a plus
Background in Security or Operational projects in solution-oriented companies preferred

Responsibilities
Responsible for the delivery of projects both internally towards all project participants such as product management, development, and service as well as our partners and integrators
Development of system solutions based on the requirements of the partners or end customers and their presentation to the customer
Commissioning of video management systems, video analysis algorithms and interfaces to external systems such as superordinated management systems, other security technology systems and ERP systems
Monitoring and adherence to project budgets
Support of internal departments including Sales, Marketing, R&D etc.
Conception and execution of technical customer trainings in English and German. Other languages would be a plus

Key Responsibilities:

• Provide technical assistance and support for incoming queries and issues related to our financial data services.
• Diagnose and troubleshoot technical issues, including data discrepancies and integration problems.
• Ensure the timely and effective resolution of client issues while maintaining high customer satisfaction.
• Monitor and manage the flow and updates of data, ensuring accuracy and timeliness of stock data coverage.
• Assist clients in integrating APIs into their systems, offering guidance on best practices and troubleshooting integration challenges.

• Collaborate closely with the Customer Success team to ensure a seamless onboarding experience for new clients.

   

  Required Experience and Skills:

• Technical Proficiency:
• Experience with cloud platforms and technologies.
• Proficiency in API usage and support.
• Familiarity with data analysis tools and techniques.
• Industry Experience:
• Previous experience in a technical support role, preferably within the fintech industry (Level 2 support).
• Experience with stock data and financial analysis is a plus.
• Key Skills:
• Excellent analytical and troubleshooting abilities.
• Strong communication skills, with the ability to convey technical issues to non-technical users.
• Ability to manage multiple tasks and prioritize effectively.

About us

PayDo is a leading fintech company – an Electronic Money Institution (EMI) fully authorised by the FCA (UK), FINTRAC (Canada), and MFCA (Malta). We simplify financial operations with a single, user-friendly interface, making global payments accessible and efficient. We offer personalised solutions to businesses and individuals.

Job Summary
As a Customer Support Team Lead, you will play a crucial role in shaping our customer experience strategy, implementing efficient support processes, and fostering a culture of excellence within the Customer Support team.
 

Your regular tasks

1. Team Leadership and Management:

• Lead, mentor, and inspire a team (currently consisting of L1 and L2 Customer Support Representatives) to achieve performance goals and deliver exceptional service
• Provide guidance, coaching, and ongoing training to the team members to enhance their skills and knowledge
• Foster a positive and collaborative team culture that emphasises accountability and a customer-centric approach
• Implement required staff rotations, hiring, and lay-offs based on updated performance metrics

2. Customer Experience Strategy:

• Identify opportunities to enhance the customer experience through innovative support solutions and process improvements
• Implement strict SLAs for customer service requests processing and develop
  functional QA monitoring mechanisms
• Analyse customer feedback and support metrics to identify trends, internal issues, and areas for improvement

3. Operational Excellence:

• Oversee the day-to-day operations of the customer support team, ensuring timely and effective resolution of customer inquiries and issues in accordance with established SLAs
• Restructure the performance evaluation process (OKRs/KPIs) and align it with company goals
• Quality assurance and ongoing improvement
• Implement tools, technologies, and workflows to optimise support processes and enhance productivity

4. Cross-functional Collaboration:

• Collaborate closely with other departments, including product development via DTO, Sales/Account Management and Compliance to ensure a seamless customer experience across all touchpoints
• Overtake essential customer requests and inquiries from Compliance and Account Management teams
• Act as a customer advocate within the organisation, representing the customer's voice in decision-making processes and product development initiatives
   

Skills & Knowledge

• Experience in a similar managerial position on an international level 
• Proven experience leading and motivating high-performing teams (7+ people)
• Ability to foster a positive and collaborative team culture
• Deep understanding of customer needs and expectations
• Ability to identify areas for improvement and implement innovative solutions
• Ability to develop and implement policies and procedures
• Proficiency in relevant software and tools (e.g., CRM systems, analytics tools)
• Financial and Business Acumen
   

Hiring Stages

CV screening → TA Intro call (up to 45 mins) → Tech Interview (up to 60 mins) → Final Interview with CEO → Job offer → Welcome on board

Our Values
At PayDo, we live by principles that drive us to excellence:
– Ownership & Initiative: Specialists who take charge and make a difference
– Collaboration & Communication: Together, we achieve more by sharing ideas and insights

Become part of a global team redefining FinTech. Your expertise, passion, and ideas will shape the future of payments with PayDo!

SKELAR — український венчур білдер, який будує міжнародні tech-бізнеси. Разом із ко-фаундерами збираємо сильні команди, щоб перемагати на глобальних ринках.

Сьогодні в SKELAR десяток бізнесів у різних нішах — від EdTech до маркетплейсів. Це компанії, що потрапляють у рейтинги ТОП-стартапів та продуктових компаній України, займають найвищі шаблі в AppStore та розробляють платформи, якими користуються мільйони людей. А ще про бізнеси SKELAR пишуть TechCrunch, Wired та інші світові медіа.

Ми шукаємо TeamLead HelpDesk до нашої команди у SKELAR - це унікальна можливість впливати на процеси, розвивати команду та працювати з найсучаснішими технологіями. SKELAR - це не просто компанія, а екосистема, яка будує міжнародні IT-бізнеси з великими амбіціями. Ми цінуємо людей, які мислять стратегічно, беруть відповідальність і завжди прагнуть досягати більшого.

На цій ролі ти будеш керувати командою з 3 інженерів, оптимізувати процеси технічної підтримки, покращувати інфраструктуру офісу та впроваджувати інновації. У нас немає бюрократії, а твої ідеї можуть змінювати процеси у масштабах всієї організації. Якщо ти прагнеш до розвитку, маєш технічну експертизу та хочеш впливати на великі проєкти - це твій шанс приєднатися до команди high-перформерів та допомогти нам досягти амбітних цілей.

Що для нас важливо:
— Досвід керування командою технічної підтримки (від 3 інженерів) та побудови процесів;
— Глибоке розуміння мережевої інфраструктури (VLAN, QoS, роутинг, безпека) для мереж з навантаженням від 200 клієнтів;
— Експертиза у macOS: діагностика, траблшутінг, оптимізація та управління пристроями;
— Досвід роботи з MDM-системами (Jamf, FleetDM або Kandji);
— Знання апаратної частини техніки: діагностика, усунення несправностей, модернізація;
— Навички роботи з постачальниками техніки та налаштуванням сервісних контрактів.

Nice-to-have:
— Досвід автоматизації рутинних технічних задач;
— Розуміння принципів Zero Trust, IAM та інших підходів до корпоративної безпеки.

People management:
— Лідерські якості: вміння мотивувати команду та підтримувати продуктивність;
— Уміння навчати та менторити: пояснювати складні технічні речі доступною мовою;
— Стресостійкість: вміння спокійно реагувати на критичні ситуації та швидко знаходити рішення;
— Навички комунікації та переговорів: ефективна взаємодія з внутрішніми командами та зовнішніми постачальниками;
— Уважність до деталей: контроль результатів роботи та відповідальність за якість сервісу.

Якщо ти шукаєш можливість впливати на процеси, працювати у високопрофесійній команді та розвивати свої навички — приєднуйся до SKELAR!

Окрім бізнесів, ми розвиваємо благодійний фонд SKELAR foundation, який створений співробітниками компанії. В межах ініціативи створюємо та фінансуємо проєкти, що сприяють подоланню наслідків війни та відновленню України.

SKELAR — середовище для самореалізації людей, які здатні створити успішні компанії. Ми такі компанії називаємо the next big everything. Віримо в їх потужність та масштаб.

Ми плануємо й надалі розвивати tech-бізнеси, підкорювати глобальні ринки та працювати задля перемоги України 🇺🇦

Для цього створили всі можливості всередині нашого venture builder’a:
— 8 інфраструктурних команд, які допомагають стартапам закривати будь-які питання: від рекрутингу до фінансів та юридичних питань;
— Спільнота фаундерів, які вже запустили не один бізнес й можуть ділитися практичним досвідом;
— Внутрішні клуби за професійними напрямками: маркетинг, розробка, фінанси, рекрутинг;
— Тренінги, курси, відвідування конференцій;
— Медичне страхування та корпоративний лікар.

Давай разом будувати the next big everything!

Department: CloudDesk
Reports to: Manager of CloudDesk        Effective Date: 3/5/2025
Employment Type: Full Time            Work Location: Remote - Kyiv
Classification: Exempt

Job Summary:
Zultys CloudDesk Support Representative (CSR) will provide tiers 1 & 2 support for Zultys UCaaS system and applications working closely with end users. CSR will provide ongoing post installation support to existing accounts, taking ownership of customer issues reported and seeing problems through to resolution. CSR will use Phone, email, and remote sessions to give clients quick answers to simple configuration issues. For more complex problems you will assist in the escalation of cases to Zultys technical support and engineering if needed. CSR will complete preventative maintenance tasks to maintain systems’ high level of reliability.

Work Location:
This is a remote full-time position from your home office so no travel is needed. 
A reliable high speed internet connection is required.

Duties/Responsibilities: 
    Schedule and coordinate system upgrades with end customers using ticket system and task assignments.
    Check and update existing customer systems to current CloudDesk standards where able to make updates without impacting the end customer.
    Complete Preventive Maintenance tasks, to maintain systems high level of reliability.
    Manage add-on orders and customers change requests and still make time for daily work responsibilities, ie: service cases, project status updates, closure activities
    Coordinate and manage expectations with customers on add-on project deliverables.
    Diagnose and troubleshoot technical issues, including System setup, network configuration to provide immediate support.
    Ask customers targeted questions to quickly understand the root of the problem
    Provide prompt and accurate feedback to customers
    Refer to internal database or external resources to provide accurate solutions
    Properly escalate unresolved issues to appropriate internal teams (e.g. technical support)
    Track the reported issues through to resolution, within agreed time limits.
    Ensure all communications are properly logged
    Prioritize and manage several open issues at one time
    Follow up with clients to ensure their system is fully functional after troubleshooting
    Document technical knowledge in team confluence page

Required Skills/Abilities: 
    Possess a high level of empathy, excellent soft skills, and customer service best practices.
    Self-motivated, able to drive support cases to completion.
    Ability to work under pressure.
    Ability to prioritize tasks based on urgency and importance.
    Professional written and interpersonal skills are essential when communicating with customers and clients.
    Good time-management skills.
    Motivation to learn new skills and technologies.
    Good understanding of VoIP or traditional telephony.
    Excellent diagnostics skills.
    Working knowledge of networking, UCaaS, Call center, PBXs, voice mail, with practical experience in implementing systems in these areas is required.

Education and Experience:
Minimum 3 - 5 years of experience as a Customer Service Representative or similar role providing telephone or computer customer services.
BS degree in Information Technology, Computer Science, or equivalent experience.