Jobs

Dynamica Labs invites a Junior Customer Success Manager  for the implementation of Microsoft Dynamics 365 CRM system to our clients. This position is ideal for those looking to switch to IT, or those currently working in client-facing roles such as QA, BA, PM, Technical Support Specialist or similar. We provide comprehensive training for transitioning into this role. 
 
Successful candidates can advance to positions such as Customer Success Manager (CSM), Senior Customer Success Manager, Solution Architect, or Senior Functional Consultant. 

 FUNCTIONAL RESPONSIBILITIES: 

• Configuring the Microsoft Dynamics 365 CRM system to fit the client's business processes. 
• Participation in projects for the implementation of Microsoft Dynamics 365 CRM system. 
• Interaction with the development department in terms of writing tasks for system customization, controlling deadlines and quality of execution. 
• Building strong relationships with clients to ensure excellent service levels. 
• Meeting deadlines and reporting on completed work.
   

    WHAT WE EXPECT FROM YOU: 

• Higher education 
• Desire to continuously learn new things 
• Technically savvy 
• English language proficiency at the upper-intermediate level or higher 

 
    WOULD BE A PLUS: 

• Higher education in technical or economic fields 
• Experience working in an IT company 
• Experience as a PM or project management courses 

 BENEFITS:  

• A London based company, Microsoft Solutions Partner for Business Applications 
• UK and US based clients only 
• Opportunities for self-realization, professional and career growth 
• Skilled management and mature processes 
• Interesting and diverse projects 
• Friendly team 
• Transparent payment system 
• Flexible work schedule, remote work 
• Paid public holidays, annual leave, sick days 
• Guidance, mentoring and training for Dynamics Sales and Marketing, HubSpot, ClickDimensions, MS PowerApps 

Job Description

• Theoretical Foundation: Strong understanding of BA basics (SDLC, Agile/Scrum concepts, BABOK introduction is a plus).
• Analytical Mindset: Ability to logically structure information and break down complex tasks.
• Tools: Basic familiarity with Jira, Confluence, and drawing tools (Miro, Lucidchart, or Draw.io).

• English: Upper-Intermediate (B2) or higher (both written and spoken) for internal communication and documentation.

   

Job Responsibilities

• Requirements Documentation: Assist in writing clear User Stories, acceptance criteria, and basic functional requirements
• Backlog Support: Help the Project Manager and BA team maintain, organize, and update the product backlog in Jira
• Process Mapping: Create simple visual diagrams (flows, mockups, mind maps) to describe project processes

• Meeting Facilitation: Participate in team meetings, take detailed meeting minutes, and track follow-up action items

   

Project Description

We are looking for a motivated Trainee Business Analyst to join our delivery team. In this role, you will learn how to bridge the gap between business needs and technical execution. You will work under the guidance of experienced BAs and PMs, helping to document requirements, manage the backlog, and support the development team.
 

This is a perfect opportunity to kickstart your career in IT Business Analysis within a dynamic project environment.

About the Role:

Limestone Digital is looking for a Senior Account Manager to own long-term relationships with international clients and drive account growth. You will act as a strategic partner for clients, understanding business goals, shaping delivery approaches together with delivery leads, and ensuring consistent value delivery. 

We need a leader who can take the wheel, build the strategy, and execute it autonomously. This role combines client consulting, commercial ownership, and delivery leadership, with a strong focus on trust-based, long-term partnerships.

What we are looking for:

• 7+ years of strong experience in account management, consulting, or client services leadership in digital/software services
• A valid US visa is mandatory for onsite client meetings and business trips
• Background in both account management and project/delivery management
• Demonstrated ability to operate with high autonomy in a dynamic, unstructured environment, building processes from scratch
• Proven ability to manage complex client relationships and distributed delivery teams
• Demonstrated success in growing existing accounts (upsell/cross-sell, renewals)
• Strong commercial acumen: comfortable owning a margin and an account economics
• Mandatory experience running Quarterly Business Reviews and strategic planning sessions independently
• Ability to manage expectations, drive escalations when needed, and prevent overpromising
• Excellent negotiation, stakeholder management, and presentation skills
• Excellent spoken and written English (full professional proficiency)
• Experience working in international, multicultural environments
• Availability for business trips to Prague, approximately once every two months
   

Nice to have:

• Experience creating templates/playbooks for client engagement, escalation, and account growth
   

What you will do:

Client management & growth:

• Develop a deep understanding of each client’s business, priorities, budget cycles, and decision-making structure
• Build and maintain senior-level stakeholder relationships
• Maintain structured communication through regular calls, business reviews, and written follow-ups
• Independently design and run Quarterly Business Reviews and strategic sessions
• Identify and drive upsell/cross-sell opportunities within existing accounts by aligning our services with the client's long-term business roadmap
• Monitor satisfaction and gather both structured and informal feedback.
   

Delivery partnership:

• Maintain a clear, informed view of all active projects within your accounts
• Ensure transparent communication between clients and delivery teams
• Represent the client’s perspective internally and Limestone Digital’s perspective externally
• Identify risks early and coordinate resolutions with delivery leadership, Commercial & operational ownership
• Own account economics: revenue, margin, forecasting, invoicing, and payment collection (with Finance)
• Draft/review/manage client documentation: MSAs, SOWs, change requests, proposals
• Coordinate with client procurement teams on purchase orders and commercial processes
• Ensure contract-to-delivery clarity and operational professionalism across Engagements
   

About the project:

Limestone Digital is an outsourced software development company with headquarters in Prague, Czech Republic. We deliver and maintain desktop and web-based applications and systems for a wide variety of SMEs & startups across industries such as FinTech, Logistics, Healthcare, Insurance, Sports, and E-gaming. Limestone Digital is a team of extraordinary Developers, UI/UX Designers, QA Engineers, and Project Managers who help our clients by building and operating top-notch engineering solutions in our R&D facilities located in Eastern Europe. Our ideal candidate will act as the point of contact for clients, prospects, Business Unit Heads, and LD leadership. Account Manager will create business strategies, architect and oversee delivery approaches, build successful relationships, and drive business results.

Junior Affiliate Manager

We are looking for an ambitious and communicative Junior Affiliate Manager to join our team. If you are tech-savvy, love building relationships, and are eager to dive into the world of Performance Marketing, we are ready to train you from the ground up!

What You Will Do (Responsibilities)

• Search & Onboard: Actively find new affiliates (webmasters) through Telegram, LinkedIn, forums, and other resources.
• Support & Guide: Help partners set up their first campaigns, provide them with links/creatives, and resolve technical issues.
• Monitor & Analyze: Track traffic quality and performance daily to ensure our goals are met.
• Report: Keep our CRM updated and prepare simple weekly reports on your partners’ progress.
• Learn: Quickly absorb knowledge about traffic sources (FB, Google, TikTok) and the specifics of our vertical.

Requirements (Who We Are Looking For)

• Strong Communication Skills: You are a "people person" who enjoys spending the day in chats or on calls.
• Analytical Mindset: You are comfortable with numbers and basic logic (e.g., understanding why 100 clicks with 1 sale is less efficient than 50 clicks with 1 sale).
• English Level: Intermediate (B1+) or higher. You can comfortably communicate with international partners.
• Tech Literacy: Fast learner with new software, CRM systems, and Google Sheets/Excel.
• Proactivity: You don't wait for tasks - you look for opportunities to help your partners grow.
• Interest in Marketing: You want to build a long-term career in the Affiliate industry.

Nice to Have (But we will train you anyway)

• Basic understanding of terms like CPA, CPL, ROI, and CR.
• Knowledge of how online advertising (Facebook Ads, Google Ads) works.

What We Offer

• Education & Mentorship: Deep-dive training into Affiliate Marketing from senior experts.
• Career Growth: A clear path from Junior to Middle/Senior Manager and Team Lead.
• Financial Motivation: A base salary plus a performance-based bonus (KPIs) with no ceiling.
• Modern Workspace: A flexible and fast-paced environment with a "no-bureaucracy" culture.

- 3-5 years of JavaScript game development experience;
- Strong knowledge of HTML5/CSS3;
- Advanced Experience in creating HTML5 games;
- Advanced Javascript ES6+;
- Advanced Experience with some of libraries/frameworks (Phaser, Pixi, Three);
- Strong knowledge of object oriented and functional programming, knowledge of game programming patterns, practices and techniques;
- Understanding of performance optimization algorithms, memory management, threading;
- Good delegation and time management skills
- Problem-solving abilities
- Design highly scalable software solutions to improve functionality and system longevity
- Collaborate with project managers to implement end-to-end solutions for complex projects
- Analyze current systems to maintain integrity and improve architecture
- Train in-house personnel and other end users on software and applications
- Remain informed of current trends and technology developments

Обов'язки

- Creating browser-based HTML5 slot games for desktop and mobile devices;
- Participate in code review and tasks planning activities;
- Participate in discussion with clients on requirements for the game;

Буде плюсом

- Knowledge and practical experience with React;
- Experience with Spine animations;
- Understanding WebGL;

When you join Twin Win Games, you can expect the following perks and benefits:
- Flexible working hours and the freedom to work remotely;
- Paid vacation of 20 workdays/year and 5 workdays/year for sick leaves;
- Unlimited unpaid day-offs to take care of personal matters;
- A range of paid benefits to choose from;
- Personal development plan to support your growth
- Skills training to sharpen your expertise;
- Education office featuring internal and external experts and mentorship programs;
- Structured processes through our corporate confluence;
- Open-minded management style with transparent communication of company strategy and plans;
- Performance-based reviews to recognize and reward your contributions;
- Stress management initiatives, including 1-1 meetings and a feedback culture;
- Engaging in corporate team-building events, marathons, and online challenges;
- Family-friendly policies, including special congratulatory gifts for personal milestones like the birth of a child or a wedding.

If you are an ambitious and enthusiastic professional, always eager to learn and achieve the best results, Twin Win Games is the place for you! We offer ample opportunities for personal development and professional growth. Join us as we continue to create innovative and exciting gaming experiences.

We are a large and close-knit team passionate about digital and unafraid of ambitious challenges.

We have a long history of affiliate marketing: media buying, CPA networks, and both in-house and custom product development. We are currently expanding one of our areas and are seeking an Affiliate Manager (crypto) to join our team.

We are looking for specialists who want to scale, are not afraid to move forward, and are willing to take risks.
We have a great team that can help you achieve this.

     Responsibilities:

• Developing and implementing strategies to attract new partners.
• Developing existing partners.
• Analyzing the effectiveness of affiliate campaigns and compiling reports.
• Competitor analysis and the ability to apply this analysis to optimize results.
  Requirements:
• Experience in affiliate marketing in the crypto vertical (we will also consider candidates from within Nutra).
• Familiarity with affiliate program principles and analytics tools.
• Excellent communication and negotiation skills.
• Ability to work with data and analyze results.
• High level of self-organization and initiative.
  Terms:
• Competitive salary and bonuses.
• Flexible work schedule and remote work options.
• Participation in international conferences and events.
• Opportunities for professional growth and development.

We are a large and close-knit team that loves digital and isn't afraid of ambitious challenges.

We've been involved in affiliate marketing for a long time: media buying, CPA networks, and creating our own and custom products. We're currently expanding one of our areas and are looking for a Sales Manager to join our team.

We're looking for specialists who want to scale, aren't afraid to move forward, and aren't afraid to take risks.
We have a great team that can help you with that.

     Responsibilities:

• Find new contacts
• Respond to incoming inquiries
• Follow up with new contacts and send them a price list
• Push replies from advertisers to whom I sent a price list last week
• Request payment and placement materials from advertisers: posts, banners, ratings information, add publication dates to the campaign
• Coordinate materials
• Enter all payments to finance departments and your own spreadsheets
• Navigate through Telegram channels and other media outlets, gather advertisers, and follow up with them
• Discuss media partnerships, coordinate materials and publication dates
• Weekly meeting on Friday at 1:00 PM

     Requirements:

• Experience in sales/account management/affiliate/media sales is an advantage
• Skills in business correspondence and communication with partners
• Ability to independently search and attract new advertisers and contacts
• Experience with Telegram, spreadsheets, and basic reporting
• Attention to detail when working with materials, payments, and publication dates
• Skill in multitasking and meeting deadlines
• Ability to negotiate and support partners at all stages of placement
• Basic understanding of advertising placements, banners, posts, and media partnerships
• Proactive, responsible, and proactive approach to work
• Willingness to participate in weekly meetings and team communication

• Knowledge and understanding of the traffic arbitrage market is a plus

  Terms:

• Competitive salary and bonuses.
• Flexible work schedule and remote work option.
• Participation in international conferences and events.
• Opportunity for professional growth and development.

About Zutobi

Zutobi is the #1 drivers ed app in the US. Five Swedish brothers founded it in 2018 because traditional drivers ed was boring, expensive, and didn’t actually teach people to drive safely. We turned it into something gamified, mobile-first, and affordable.

Today we have 10M+ downloads, 300K+ monthly users, and 200K+ five-star ratings. We operate in six countries (US, UK, Australia, Sweden, Germany, France) and have been featured by Apple twice. Our second product, Zutobi Instructor, is a management platform for driving schools.

We’re a team of 80+ people. Profitable, growing, and not VC-burnout culture.

The role

We’re hiring a Junior PR Manager to grow Zutobi’s voice in the US media. You’ll work directly with our Head of Communications and own day-to-day media outreach across consumer, education, and tech press.

This is a hands-on role. You’ll pitch, write, and place stories, not just coordinate them.

What you’ll do

• Pitch story ideas to journalists at consumer outlets (parenting, lifestyle, automotive), education trade press, and tech media
• Build and maintain a US media list of reporters, editors, podcasters, and freelancers
• Write press releases, media pitches, founder quotes, and reactive comments on news cycles (DMV changes, road safety stories, teen driving stats)
• Run our seasonal data PR. We publish original research on teen driving, road safety, and state-by-state license data, and reporters love it
• Coordinate interviews with media
• Track coverage, share results, and figure out what’s working
• Work with the social and content teams when stories overlap

What we need

• 1+ year in PR, agency or in-house, B2C tech or consumer app preferred
• Advanced English (C1+). You’ll be writing pitches that land in US inboxes, so the bar is high
• A few clips or coverage examples you can show us
• Comfortable cold-pitching. Most of this job is reaching out to people who don’t know you yet
• Organized enough to track 50+ open conversations without losing threads
• Curious about edtech, mobility, or how Gen Z learns

Nice to have

• Existing relationships with US journalists
• Experience with HARO, Qwoted, or similar platforms
• Background in data-led PR (turning numbers into stories)
• Some social/content writing chops

Why Zutobi

• Real product, real users, real impact. We help teenagers pass their permit test and not crash their first car
• Small team for our reach, so your work ships and gets noticed
• Remote-friendly, flexible hours
• Direct line to the Head of Communications, founders, and CEO
• We’re not chasing a Series B. We’re building something that lasts

Altum is a Ukrainian software and website development company building products for startups and digital agencies across the US and Western Europe. More at altumsoftware.io
 

What you'll do:

• Own the full hiring cycle end-to-end — from sourcing to offer
• Source and attract candidates via LinkedIn, job boards, and social media
• Build and maintain a strong candidate pipeline across multiple roles simultaneously
• Conduct screenings and interviews to evaluate skills and cultural fit
• Keep candidates engaged and ensure a smooth experience throughout
• Manage offers, negotiations, and closing
• Collaborate with hiring managers to refine role requirements and hiring strategy

About you:

• 5+ months of recruiting experience 
• Comfortable running searches independently with minimal guidance
• Strong communication skills and a genuine interest in people
• Organized, detail-oriented, reliable — you don't let things fall through the cracks

What you get:

• Fully remote
• Flexible working hours
• Paid vacation and sick leaves
• Real growth opportunities within the company

Hiring process:

1. CV
2. Intro call — up to 30 min
3. Interview with CEO — up to 30 min
4. Final feedback

We are building a customer support team for our new project and are looking for a Customer Support Representative who is confident in both spoken and written German and English (B2 or higher).
 

You’re our ideal candidate if you:

• Are fluent in German (B2/C1 level);
• Have strong communication skills and are eager to learn, grow, and quickly grasp new information;
• Have previous experience in customer support (a plus, but not required).
   

What you’ll do:

• Providing customer service to German-speaking customers during incoming calls;
• Responding to inquiries about products in writing;
• Ensuring high-quality customer service and a positive experience when interacting with the service.
   

What we offer:

• Paid training;
• Stable and on-time salary (fixed pay + performance-based bonuses);
• Career development opportunities (within the project or in other company departments);
• Full-time employment;
• Work schedule: Monday to Friday, 10:00–18:00 (Kyiv time);
• Comfortable office or the option to work remotely (with a stable internet connection and backup power during outages);
• Supportive colleagues and a friendly, young team.

Ven Commerce Ltd is an international company with offices in the USA, Israel, and Ukraine (Kyiv). We create comprehensive e-commerce solutions and help brands and retailers unlock the full potential of their online channels.

Due to team expansion, we are looking for a Customer Support Specialist (US market, medical field) — someone who enjoys helping customers, resolves issues quickly, and maintains high service standards.

Responsibilities:

• Communicate with customers via chats, email, phone calls (inbound & outbound), and social media.
• Proactively contact customers who have placed orders.
• Collect the necessary information to successfully complete orders and forward it to the medical department (according to the script provided)..
• Closely collaborate with the medical team to achieve shared goals.
• Provide consultations regarding services and products.
• Resolve issues and handle complaints promptly and professionally.
• Escalate important requests to relevant teams to improve technical and financial processes.
• Collect, analyze, and share customer feedback with the manager.
• Act as a key communication link between customers and internal teams.
• Maintain and update the customer database and order statuses in tracking tables.
• Participate in team calls (daily, weekly, planning meetings).
• Respond promptly to colleagues’ requests.
• Contribute to customer retention efforts, reducing refund rates and subscription cancellations.

We Offer:

• Remote work with a flexible format.
• 5 working days per week, 2 floating days off.
• Evening shifts: 3:00 PM – 12:00 AM (Kyiv time).
• Competitive salary.
• Supportive Team Lead and a friendly team environment.
• Structured onboarding and training materials.
• Career growth opportunities.
• Medical insurance (for employees in Ukraine) and work equipment (laptop).
• English speaking club, seminars, and professional development training.
• 25 paid days off (including sick leave).
• Team-building activities and corporate events in Ukraine.
• A comfortable office is available during power outages.
• Corporate psychological support program.

Requirements:

• Advanced English proficiency (C1 level), both written and spoken.
• Ability to adapt quickly to changes and remain flexible.
• Positive, empathetic, and professional attitude toward customers.
• Strong analytical skills, attention to detail, and problem-solving abilities.
• Proactive mindset and ability to provide constructive feedback.
• Ability to work with large volumes of information.
• At least 1 year of experience in a similar role.
• Experience in sales or the medical field will be considered an advantage.
• Experience with Zendesk, JIRA, and Magento will be a plus.

Would you like to work in a modern and friendly environment where your knowledge and communication skills are valued?

Join our team! Please send your CV indicating your salary expectations and English level. We look forward to meeting you!

GrowthMate — a relationship-based link-building agency that helps ambitious B2B brands outrank competitors in the SEO game & generate more revenue with powerful backlinks. We provide white-hat SEO services in the direction of link-building. We do great at what we’re experts in: cold email outreach, guest posts on high-authority editorial websites & link insertions through building relationships.

Delivered thousands of juicy backlinks to Tier 1 clients from North America & Europe: SmallPDF, CloudTalk, Semrush, Modash, Community Phone, Belkins, Inbox Army, just to name a few.

Now, we’re in search of Link Building Specialist — apply & join the team to rock together! 🤘

👉 Responsibilities:

• Launching cold email campaigns and outreach prospects through Linkedin, Slack or other channels
• Searching for relevant blogs & communication with editors for guest post placements
• Launching link-building campaigns & negotiating exchanges to gather backlinks
• Working closely with content writers, creating content briefs for them, and publishing articles on SaaS/Service blogs
• Building partnerships and collaborating with other marketers & blog editors

💯 This is a fantastic opportunity for fast professional growth along with the company

👉Requirements:

• Responsibility and willingness to learn and grow
• Excellent communication skills
• English level — Upper-Intermediate (B2, C1, C2)
• Ability to think outside the box & be creative
• Experience in SEO/Content Writing/Digital marketing is a plus!

🖍️ Main tools you’ll work with: Slack, Google Sheets/Docs, Notion, Ahrefs, Trello, Woodpecker (we will teach if you don’t have experience)

 

🌈 What we offer:

• Fast professional growth, a place to bring your ideas and experiments to life
• Remote work and a flexible schedule, can combine work with studies
• Mentorship from CEO, a Senior Product Marketing Expert, and help with career growth
• Benefits Policy: we compensate 50% of expenses under our monthly budget on personal growth, health, mental activities, and everything else that will make you stronger, happier & productive!
• Competitive compensation and 25 paid vacation days per year
• A strong team of young marketing experts.
• For excellent work performance, we offer bonuses as a reward for your dedication and contributions
• Team events and truly friendly team, you’ll enjoy working with other mates
• Сorporate gifts
• Internal educational events where other top-notch professionals share their experiences & learnings with us
• We provide access to the IT Club Loyalty Program — the largest loyalty program in Ukraine
• Experience collaborating with top marketers from world-renowned companies like HubSpot, Envato, G2, and others!
• We’ve got a cozy office right in the heart of Lviv — so if you’re based in the city, you’re welcome to work from the office from time to time.

If you feel a vibe — apply for a job 🔥

Would you like to be part of the development of state-of-the-art automotive technologies? Do you have an interest in human-machine interface systems and have to work with embedded solutions? Then you should join us as a Senior Embedded Developer! Here, you’ll be part of the development of our PSOC solutions and solutions for the HMI systems and lead the projects that will reach your way!

In your new role you will:
 

• Design and develop automotive software drivers for MCU peripherals (e.g., CAN, LIN, SPI, I2C, UART, GPIO, DMA, and others)
• Architect and design device-specific drivers for PSoC microcontrollers
• Be the mentor to junior developers and provide technical guidance on driver development
• Define and implement testing and validation strategies for drivers
• Ensure driver compliance with automotive industry standards (e.g., AUTOSAR, ISO 26262) and certifications
• Collaborate with cross-functional teams to define system requirements and ensure driver compliance
• Develop and maintain technical documentation for drivers and contribute to knowledge sharing within the team
• Identify and implement process improvements for driver development and testing

You have a proactive personality and an organized, structured, and self-driven working style. With your great communication skills, you are equally comfortable producing your own solutions or collaborating with others to achieve the best results. Lastly, you enjoy developing your knowledge and staying up-to-date on the latest technological developments.

You are best equipped for this position if you have:
 

• A university or technical school degree
• Experience in embedded systems
• Good knowledge of the C programming language
• Python knowledge would be beneficial
• Experience with the overall system-level designs, including architecture, hardware, software
• Understanding of communication protocols I2C, SPI, UART
• Forward thinking, ability to learn and grow
• Experience with version control systems (Git, SVN, branching)
• Fluency in English

Profisea is a boutique DevOps and Cloud company — AWS Premier Partner specializing in Cloud Architecture, DevOps, DevSecOps and FinOps.

We are looking for a Customer Success Specialist who will work closely with clients using the Uniskai platform, helping them get the most value from the product and ensuring a great customer experience.

This role is perfect for someone who enjoys communicating with people, solving problems, and learning about cloud technologies.

We are open to junior candidates and applicants without prior experience who are motivated to learn and grow in the cloud and DevOps environment.
 

What you will do:

Communicate regularly with clients using the Uniskai platform.

Check if clients are satisfied with the platform and help them use its features effectively.

Collect customer feedback about the product and user experience.

Help clients discover and use platform features and services.

Identify issues or improvement opportunities and share them with internal teams.

Coordinate technical support when needed.

Organize calls or meetings with DevOps or development teams if technical assistance is required.

Track client requests and ensure follow-up.

What we expect:

English — Fluent.

Strong communication skills and client-oriented mindset.

Good organizational skills and attention to detail.

Ability to work with multiple tasks.

Interest in technology, cloud or DevOps will be a plus.

Experience with SaaS platforms, customer support or project coordination will be a plus but not required.
 

What we offer:

Opportunity to be part of a growing company and to grow with us

Being at the forefront of the DevOps and Cloud services industry

Great compensation 

Professional working environment where you will be an essential member of our team

About LimTC © Limitless Technology Consultants LLC:

LimTC is a Ukrainian outsourcing company that partners with international clients to help them grow, and we grow together with them. We build long-term collaborations where every team member plays a meaningful role. From tackling business challenges to managing operations end-to-end, we take ownership and deliver real value. At LimTC, you’re not just a resource — you’re part of a trusted, heard, and empowered team. We believe in ideas, initiative, and professional growth. Whether working with clients or building internal solutions, your voice matters here. Join us and be part of a company where your work makes a difference every day.

Key Functions:

• Provide day-to-day client support via case management generated via multiple channels:
• Ticketing system (Amazon)
• Phone Calls (including feedback and troubleshooting)
• continuously deliver a high-quality and effective service to clients, liaising with the Team Leader, as appropriate;
• Adhere to operational processes, policies, and documentary requirements;
• Ensure all client and internal documentation is safely maintained and accessible in accordance with GDPR and internal policy.
• Identify areas of personal development, e.g., training on a specific activity and reaching out to their Team Leader for assistance;
• Maintain a regular dialogue with other team members/leads, sharing learning experiences and enabling clients to provide a consistent, high-quality service;
• Use their initiative to troubleshoot technical issues raised by the client and deliver solutions that meet policies.

• Document any changes or new solutions for other agents to use.

   

Required Experience/Characteristics:

• Relevant previous experience
• Experience in working with a team
• Basic computer experience
• Spoken and written English at least an Advanced level
• Location: Ukraine
• Good communication skills and an ability to interact effectively
• Across all levels within the organization
• Ability to prioritize multiple tasks
• Good understanding of PC skills with the ability to document processes
• Strong team player
• Ability to work under their own initiative and follow directions from their Team
• Confidential, tactful, and diplomatic
• Puts the client first, acting sympathetically to their needs, thereby strengthening the overall relationship
• Committed to working within the client’s agreed values and framework.

Working schedule:

• 8 hours per day
• 5 days per week

Work is organized in two fixed shifts with rotation every 3–4 weeks (no option to choose a preferred shift):

Shift 1:
Monday–Thursday: 6:00 PM – 2:00 AM
Sunday: 4:00 PM – 12:00 AM

Shift 2:
Monday–Thursday: 2:00 PM – 10:00 PM
Friday: 11:00 AM – 7:00 PM

Benefits:

• Working in an environment with native English speakers
• Remote work
• Ukrainian Holiday coverage
• 18 paid vacation days
• We provide technical equipment 
• A stepping stone into the IT technologies space
• HR benefits
• Growing project and company with the ability to contribute to the core and apply creativity
• Amazing, talented people and a personal approach at all levels!