Jobs

We are looking for a Computer Vision / C++ Engineer to join our team and work on real-world computer vision systems.

Responsibilities:
 

- Develop and maintain computer vision solutions in C++;

- Work with geometric computer vision (projective and epipolar geometry);

- Implement classical CV algorithms (demosaicing, tracking, optical flow, color calibration, image enhancement);

- Fine-tune existing deep learning models (e.g. YOLO) and train custom models using PyTorch;

- Deploy DL models in C++ using inference runtimes (ONNX Runtime, OpenCV DNN or similar);

- Implement model output decoding and post-processing;

- Develop camera-related software;

- Write efficient multi-threaded code.

Requirements:
 

- Strong C++ skills;

- Solid background in computer vision;

- Practical experience with deep learning for CV and PyTorch;

- Experience with deploying models to C++ applications and inference runtimes;

-Experience with multi-threaded programming and camera systems.

Bookimed is the #1 medical tourism platform since 2014. Our mission is to make advanced medical solutions accessible to everyone: 1,511 clinics, 58 medical coordinators, 6,356 reviews, and 24/7 support.

We are looking for an energetic Sales Manager who is ready to manage the full sales cycle, achieve KPIs, and earn based on results. Medical education is not required — strong communication skills, sales mindset, and result orientation matter most.

Responsibilities:

• Achieve monthly sales targets and financial KPIs.
• Manage the full client journey — from the first inquiry to deal closure.
• Communicate with clients via chat, phone, and email.
• Work with a CRM system: process leads and keep client profiles up to date.
• Collaborate closely with the team and Team Lead to maximize results.

We expect:

• Experience in sales is preferable, but not obligatory.
• English B2 or higher.
• Experience working with CRM systems.
• Strong communication and negotiation skills.
• Empathy and the ability to work with different client types, including emotional or challenging ones.
• Proactivity, strong result orientation, and motivation to grow financially and professionally.
• Flexibility to contact clients outside standard working hours when needed.

Nice to have:

• Other languages like Spanish, French, and German.
• Medical background.

We offer:

• Fixed salary starting from 500 USD + bonus system — uncapped income.
• Remote work with a flexible schedule.
• Work with hot leads only.
• Structured onboarding and ongoing support from a Team Lead and the team.
• Clear opportunities for professional and financial growth.

If you’re ready to sell, achieve results, and earn based on your performance, Bookimed is waiting for you!

About us:

We’re a fast-growing HealthTech company creating multiple products at the intersection of wellness and artificial intelligence. Our mission is to make self-optimization and well-being accessible to everyone through cutting-edge technology. Our most recognized product is Ultiself, a mobile habit tracker used by thousands of people worldwide.

This role, however, is for a new wellness-focused product currently in active development. We’re building a platform that will redefine how users interact with health and self-improvement tools, and we need someone to help us ensure this product maintains an excellent reputation across all public-facing platforms.

About the Role:

We’re looking for a Brand Reputation Manager with strong attention to detail, experience in user feedback management, and a proactive mindset. You will be responsible for monitoring, analyzing, and enhancing the public image of our product on app stores and review platforms. You’ll work closely with support, ASO, and marketing teams to ensure a consistent and positive user experience — both internally and externally.

Responsibilities:

• Track and analyze user feedback across platforms like App Store, Google Play, Trustpilot, and more
• Collaborate with customer support to ensure prompt and effective response to public reviews
• Work with internal teams to identify patterns in feedback and initiate product or communication improvements
• Coordinate external vendors or partners (if needed) to support ongoing reputation efforts
• Monitor reputation metrics and produce regular reports on review trends, sentiment, and potential risks
• Suggest initiatives to organically improve user sentiment and public brand perception
• Ensure compliance with platform policies and community guidelines

Requirements:

• 2+ years of experience in brand reputation, community management, user feedback, or customer success
• Strong analytical skills and ability to interpret sentiment and trends from qualitative data
• Familiarity with online review ecosystems (App Store, Google Play, Trustpilot, etc.)
• Ability to coordinate across multiple teams and work independently
• High level of discretion and professionalism in managing brand image
• English: intermediate or higher

Nice to Have:

• Experience working with wellness or mobile products (especially subscription-based)
• Understanding of ASO or mobile marketing principles
• Established relationships with third-party vendors for reputation management or brand support services

Interview Process:

• Interview with HR (30 mins)
• Interview with Operations Manager and Lead of Analytics (1 hour)
• Interview with CEO (30 mins)

What We Offer

• Fully remote work with flexible hours — you manage your own time
• 5 paid sick days per year
• 20 paid vacation days per year (after probation)
• Opportunity to grow with a fast-scaling team and work on meaningful wellness-focused products

We’ll get back to you within 5 business days.

Let’s shape the future of digital wellness — together.

Our engineering team is on the lookout for a talented Frontend Engineer with strong React/Next.js experience to help us build and scale our cutting-edge iGaming platform.

In this role, you’ll craft fast, pixel-perfect, highly interactive player experiences - turning detailed designs into smooth, responsive UI that performs brilliantly across devices. You’ll work deeply with Next.js SSR patterns, modern state management, and animation tooling to deliver interfaces that feel effortless and polished.

This is an exciting opportunity to work in a fast-moving environment where your contributions will have a direct global impact.

Required Qualifications

• 1.5+ years of commercial software development experience building complex web applications.
• Strong JavaScript + TypeScript fundamentals and production experience.
• Hands-on experience with React and Next.js (including platform-specific optimizations).
• Strong understanding of advanced SSR patterns (hydration, caching strategies, data-fetching tradeoffs, rendering approaches, etc.).
• Solid understanding of the React rendering pipeline and performance best practices (memoization, avoiding unnecessary renders, profiling, etc.).
• Experience with state management: Zustand, Redux, or similar.
• Experience implementing smooth UI motion using animation libraries such as Framer Motion, GSAP, React Spring, Lottie, etc.
• Performance mindset with focus on Core Web Vitals and real-user responsiveness.
• Ability to deliver pixel-perfect UI from detailed designs (e.g., Figma specs) with strong attention to detail.
• Clean, maintainable coding style and strong collaboration skills with design and backend teams.
• Working proficiency in written and spoken English.
   

Preferred Qualifications and Bonus Points

• Game development experience (web or standalone).
• Experience/understanding of graphics APIs such as Canvas or WebGL.
• Experience with game frameworks/engines such as PixiJS, Phaser, or similar.
• Testing experience: Vitest/Jest, Testing Library, Playwright/Cypress.
• Performance tooling experience: profiling, Lighthouse, bundle analysis, runtime monitoring.
• Industry experience in iGaming or Fintech.
• Fluency in Russian or Ukrainian.
   

We Offer

• Competitive compensation, aligned with candidate's skills and experience.
• Remote-first environment with flexible hours, with core collaboration in European time zones.
• Corporate equipment: MacBook Pro for candidates based in Ukraine.
• Established development practices, cutting-edge technology stack with complex tasks and global impact.
• Friendly, supportive team and a value-driven culture.
• Paid vacation and sick leave.

A stable Ukrainian software company (since 2012, delivering CRM/ERP, web & mobile solutions to clients in 35 countries) is looking for an IT Business Analyst.

REQUIREMENTS:

- 1+ years of professional experience in business analysis / related field;

- Understanding of basic requirements documentation techniques (User Story, Acceptance Criteria, Use Case);

- Proficient in English (Upper-Intermediate level or higher);

- Communication skills, empathy, initiative, analytical thinking.

COMPANY OFFERS:

- Employment under a gig-contract (with SSC payments included);

- Flexible working hours (09:00-10:00 to 18:00-19:00) with a lunch break, weekdays only;

- 20 working days of paid vacation per year;

- Paid sick leave;

- Medical insurance;

- Paid gym;

- Payment for courses and trainings;

- Career development and professional growth;

- Paid lunches or parking (choice provided);

- Tea, coffee, water, snacks in the office;

- Office located near «Vasylkivska» metro station with Starlink and uninterrupted power supply;

- Access to a comfortable business center bomb shelter (also the metro is nearby).
 

A stable Ukrainian software company (since 2012, delivering CRM/ERP, web & mobile solutions to clients in 35 countries) is looking for a React Native Developer.

REQUIREMENTS:

- React Native experience more than 1 year;

- Skills in RESTful API;

- Knowledge of Python, Vue.js or Laravel would be a plus;

- English proficiency at Intermediate level or higher (ability to communicate with customer representatives).

COMPANY OFFERS:

- Employment under a gig-contract (with SSC payments included);

- Flexible working hours (09:00-10:00 to 18:00-19:00) with a lunch break, weekdays only;

- 20 working days of paid vacation per year;

- Paid sick leave;

- Medical insurance;

- Paid gym;

- Payment for courses and trainings;

- Career development and professional growth;

- Paid lunches or parking (choice provided);

- Tea, coffee, water, snacks in the office;

- Office located near «Vasylkivska» metro station with Starlink and uninterrupted power supply;

- Access to a comfortable business center bomb shelter (also the metro is nearby).

We partner with startups and enterprises to build products across healthcare, fintech, eCommerce, and AI. For you, this means variety - different projects, fresh challenges, and growth that doesn't stall. No years maintaining one legacy codebase.
 

If you want to grow quickly and work on things that actually ship - keep reading.
 

What You'll Do

• Build and ship features - from small tasks to full modules as you grow
• Write clean code and learn best practices through code reviews
• Work alongside experienced engineers who'll help you level up
• Learn how production apps are built and scaled
• See different products and industries - faster learning curve

What We Work With

⚡ Python, FastAPI, Django, Pydantic, PostgreSQL, uv, Ruff, React, TypeScript, Next.js, Tailwind

Gets You Extra Points

• Familiar with SQLModel, Alembic
• Used AI coding tools (Cursor, Claude Code, Copilot)
• Hands-on experience with any LLM integration
• Basic prompt engineering skills

What You Bring

• Solid understanding of Python and basic React/TypeScript
• Understanding of REST APIs
• Basic experience with SQL databases
• English: Intermediate+
• Willingness to learn and take feedback
   

What You Get

Work & Growth:

• Fully remote, flexible hours
• Structured code reviews
• Senior engineers who help you level up
• English practice sessions

Compensation:

• Salary in USD
• Performance reviews twice a year
• 15 days paid vacation + sick leave

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals developing outsourcing support services for a wide range of products worldwide at a dynamic pace. The project launched in 2021, and last year we achieved a yearly growth rate of +82%. Since February 2022, we have preserved all workplaces and continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

Our statement:

• We’re against war and unjustified aggression;
• We evacuated teammates and their families from frontline areas, helped them relocate, and provided financial support;
• We supplied the team with charging stations;
• We continue to work together for the future of Ukraine.

We are currently seeking a Technical Customer Service Agent (Middle+) to join our growing support team.

This role is part of a new long-term project, where you will cover Tier 1 technical support, working closely with international clients and internal teams. We’re looking for proactive specialists who are ready to dive deep into the product, take ownership of issues, and follow them through “until the bottom line.”

Working schedule:

Primary coverage is US daytime/(EST, GMT -5) (6:00 AM – 6:00 PM)

The schedule is flexible and will be discussed with an agent on an individual basis.

• 30-min. lunch break
• Mandatory, paid weekend overtime (4+ hours) on a rotating basis
• 24/7 support coverage through shift rotation

Your future responsibilities include:

• Developing expertise as a Subject Matter Expert in platform and network troubleshooting, providing intermediate to advanced VoIP technical support;
• Assisting customers via phone, email, chat, and occasional video calls (e.g., helping with system setup);
• Identifying, troubleshooting, and proactively resolving platform and network issues;
• Escalating complex cases to higher-tier support teams with clear, complete, and accurate documentation;
• Recreating customer environments on lab servers to replicate and resolve technical issues;
• Comparing customer configurations with best practices and recommending improvements;
• Providing clear, step-by-step instructions for system updates and configuration changes;
• Monitoring system performance and participating in regular maintenance and troubleshooting activities;
• Keeping customers informed with timely status updates on issue resolution progress;
• Working with ticketing systems and internal service desks to manage incoming requests;
• Collaborating with cross-functional teams to improve workflows, processes, and overall customer satisfaction.

Communication channels:

• Jira
• Internal Service Desk systems
• Zendesk

Needed experience & skills:

Hard / Technical skills:

• English proficiency at B2–C1 level;
• 1–2 years of experience in a call center or customer support role, preferably in Telecom or IT;
• Solid understanding of VoIP fundamentals;
• Basic networking knowledge (packet flow, troubleshooting concepts);
• Linux fundamentals;
• Entry-level MySQL knowledge;
• Basic understanding of APIs.

Soft skills:

• Excellent communication and interpersonal skills with a strong customer-focus;
• Strong problem-solving and analytical thinking;
• High attention to detail and ability to document issues accurately;
• Ability to multitask and prioritize in a fast-paced environment;
• Self-driven, proactive, and resourceful;
• Ability to work independently while being a strong team player;
• Willingness to follow established workflows and contribute to continuous improvement.

Nice to have:

• Relevant certifications (CCNA, CCNP, JNCIA, JNCIP) are a plus;
• Strong learners with high motivation are preferred over less-engaged experienced candidates.

Work with EverHelp is about:

• 20 vacation days and 10 paid sick leaves;
• Fully remote work format;
• B2B cooperation model;
• One-month paid training period before independently handling tickets;
• Continuous professional development and hands-on learning with evolving technologies;
• A supportive, professional team that values ownership, proactivity, and growth;
• Career growth opportunities — including progression to CS Team Lead roles.

Submit your resume and join our team 🚀

Full-Time, Remote
Availability from Monday to Friday (CET time zone)

Who we are
The Fellas Ads is an Amsterdam- based Affiliate Network that launched in 
early 2020 and has been growing rapidly ever since. We are a lean and 
vibrant team that excels at making an impact by our agility and drive to 
innovate & perform.

Your Role
As a Campaign Support Specialist you will play a crucial role in maintaining and optimizing our marketing campaign inventory. Your 
primary responsibility is to ensure that all marketing campaigns, including creative assets, are up- to- date and accurately documented.
 

You will proactively gather marketing materials from colleagues, identify and upload the best creative assets, and complete campaign setups by adding all relevant requirements. Your keen eye for detail and hands- on approach will be essential in keeping the inventory organized and ensuring new campaigns are added promptly.
 

To succeed in this role, you must be highly detail- oriented and able to 
manage a high workload without compromising accuracy—small mistakes can have a significant impact. Additionally, since online marketing operates around the clock, your availability and responsiveness are key. 
 

Our sales teams rely on you to keep our campaign inventory accurate and up- to- date so they can perform at their best.

What You'll Be Doing
 

•  Maintain and update the inventory of marketing campaigns, ensuring 
  all creative assets are accurately documented.
• Collect and organize marketing materials from colleagues, ensuring all
  required assets are included.
• Identify and upload the best- performing creative assets for each 
  campaign.
•  Ensure timely campaign setup, adding all necessary details and 
  requirements.
• Monitor campaign inventory to guarantee completeness and prevent 
  outdated materials from being used.
• Collaborate with marketing and sales teams to align campaign 
  assets with their needs.
• Work efficiently under tight deadlines while maintaining a high level

of accuracy.

• Be available and responsive, as online marketing operates 24/7

Requirements

• Fully equipped for remote work, including a quiet workspace free 
  from distractions.
• A reliable and fast computer (laptop or desktop) that can efficiently 
  handle multiple tasks and applications.
• A stable and high-speed internet connection to ensure smooth 
  communication and workflow.
•  Proficiency in English, both written and spoken.
• Ability to work in the Amsterdam time zone (CET), from 09:00 AM
  to 06:00 PM.
• Availability outside working hours for occasional urgent requests

We are seeking an experienced Kling 3.0 Specialist to collaborate on a 5-minute fantasy short film designed to feel like a polished animated movie, not a typical AI demo.

The project features both human characters and non-human fantasy creatures (including gargoyles and dragons) and requires a strong understanding of character consistency, anatomy, and continuity across shots. Kling 3.0 will be the primary tool for controlled motion and consistent characters, though complementary AI tools may be used where appropriate.

This is a creative, iterative, and collaborative process focused on storytelling, performance, and cinematic presentation.

🎯 Project Goals

• Create a cohesive 5-minute fantasy short with cinematic pacing
• Maintain strong character consistency across multiple shots
• Deliver expressive performances for both human and creature characters
• Achieve a film-like feel rather than an experimental AI showcase

🛠 Responsibilities

• Use Kling 3.0 to generate and refine animated shots
• Maintain consistent character appearance and anatomy across scenes
• Develop and iterate on character motion, blocking, and performance
• Collaborate on shot composition, pacing, and visual storytelling
• Integrate dialogue and performances (voice + animation)
• Refine scenes through multiple passes to achieve cohesive results

✅ Required Experience

• Proven experience using Kling 3.0
• Strong understanding of character consistency workflows
• Experience working with stylized and non-human characters
• Good eye for composition, framing, and cinematic flow
• Comfortable iterating and refining shots rather than one-pass generation

⭐ Nice to Have

• Experience with ElevenLabs (voice generation & emotional performance)
• Familiarity with additional AI video / image tools
• Background in animation, VFX, or cinematic storytelling

🧠 Ideal Candidate

• Thinks like a filmmaker, not just a prompt engineer
• Enjoys refining performances and visuals
• Comfortable working within the strengths and limitations of current AI tools
• Communicates clearly and collaborates well

📦 Deliverables

• Final rendered shots for a 5-minute short film
• Organized project files / prompts / references
• Consistent characters across all scenes

Rock&Apps is looking for a Release Manager 🚀
This role is part of our company’s ongoing growth and expansion. We launch 20+ apps every quarter, which means you’ll constantly have opportunities to sharpen your skills, learn new things, and grow your career — all in a supportive environment with minimal bureaucracy.

Location: Warsaw (office / hybrid)
Format: Full-time
Level: Mid+ (We assess seniority based on the complexity and scale of the cases you've handled, not just years of experience.)

What you’ll do

- Planning release cycles and managing release schedules 

- Creating, describing, and detailing tasks in Jira; monitoring readiness of release tasks 

- Coordinating development, QA, DevOps, analytics, and product teams at all stages of the release 

- Change management: assessing risks, prioritizing tasks, and making decisions on task inclusion/exclusion 

- Organizing and overseeing deployment processes: TestFlight, App Store Connect, preparing builds, metadata, and configurations 

- Building and maintaining CI/CD processes in collaboration with DevOps 

- Incident management: analyzing root causes, initiating hotfix processes, coordinating the team to minimize downtime 

- Maintaining release documentation (release notes, checklists, release requirements) 

- Communicating with stakeholders: providing updates on release status, risks, issues, and timelines 

- Analyzing release outcomes and preparing recommendations for optimizing the release process 

- Improving internal processes: standardizing release practices and implementing control points (quality gates)

What we’re looking for

- 1.5+ years of experience in release and account management; 

- Experience in setting up and managing developer accounts and releasing mobile applications (Google Play Console, App Store Connect), content management, and ASO;

- Good knowledge of the SDLC

- Ability to work on multiple projects simultaneously 

- Ability to collect, track, and analyze large amounts of data 

- Experience with SDK configuration (e.g., Appsflyer, Facebook) 

- Experience working with anti-detect browsers and proxy services (e.g., Octo, Indigo) 

You’re a great fit if you are:

- Strong attention to detail 

- Great organization, planning, and prioritization skills 

- Strong problem-solving and critical thinking abilities 

- Adaptability in a fast-paced and changing environment

Extra points if you have

- Experience in mobile apps development projects 

- Understanding of mobile app mechanics, design patterns and guidelines 

- Experience working with trackers (e.g., Voluum, Keitaro, Binom)

What we offer

- A fast-growing environment with minimal bureaucracy 

- Support for professional development 

- 15 paid vacation days 

- 15 paid sick days 

- 5 paid days off 

- Benefit bar

About Us
We are a fast-growing and leading company in the AI Voice space for the iGaming industry. We replace inefficient manual processes with scalable, reliable, and high-performance AI technology. Our solutions are already used by 20+ brands across 8+ geographies. We are well-funded, ambitious, and building a team of top professionals.
 
We Are Looking For
We are looking for an Operations Manager in the Delivery Department — someone who will ensure smooth operational workflows, infrastructure stability, and high service quality. You will support technical processes, manage resources, work closely with providers, and maintain the operational backbone that powers our AI Voice technology.
 
About You
You’re detail-oriented, highly responsible, and comfortable working in a fast-paced environment. You enjoy structured processes, learn quickly, and are not intimidated by technical tasks. You stay organized under pressure and can make decisions with confidence. Reliability, self-management, and precision define your workflow.
 
What Awaits You
A results-driven team, high operational velocity, no bureaucracy, and an opportunity to influence how our internal infrastructure evolves. You will have a clearly defined scope, transparent processes, and room for professional growth. We value initiative and appreciate people who propose improvements, not just execute tasks.

Key Responsibilities
Transmission configuration for projects

• Connection and support of SMS providers
• Connection and support of VoIP providers

Route performance monitoring

• Call initiation monitoring
• Bandwidth monitoring
• SMS sending and receiving monitoring
• Telephony quality monitoring

Documentation of transmission errors

• Classification and logging of failures
• Setting tasks for troubleshooting and monitoring their completion
   

 Requirements

• Strong attention to detail and high sense of responsibility
• Ability to work under deadlines and manage a high task volume
• Fast learning ability and structured thinking
• Basic documentation and reporting skills
• Strong teamwork and communication abilities
• Technical aptitude is a plus

 
Nice to Have

• Experience with Jira / YouTrack / Monday
• Experience working with VoIP or SMS providers
• Understanding of performance marketing workflows
• Experience with payment infrastructures (including crypto accounts)
• English proficiency

What we offer
 

• Fully remote work format and flexible working hours.
• Competitive salary pegged to USD.
• 24 days of paid vacation (sick leave, national, religious, and company holidays).
• A friendly communication culture and transparent processes.
• Dynamic work environment.
• Opportunities for professional development and career growth.
• No micromanagement — just trust, ownership, and freedom to experiment.

About Us
We are a fast-growing and leading company in the AI Voice space for the iGaming industry. We replace inefficient manual processes with scalable, reliable, and high-performance AI technology. Our solutions are already used by 20+ brands across 8+ geographies. We are well-funded, ambitious, and building a team of top professionals.
 
We Are Looking For
We are looking for an Operations Manager in the Delivery Department — someone who will ensure smooth operational workflows, infrastructure stability, and high service quality. You will support technical processes, manage resources, work closely with providers, and maintain the operational backbone that powers our AI Voice technology.
 
About You
You’re detail-oriented, highly responsible, and comfortable working in a fast-paced environment. You enjoy structured processes, learn quickly, and are not intimidated by technical tasks. You stay organized under pressure and can make decisions with confidence. Reliability, self-management, and precision define your workflow.
 
What Awaits You
A results-driven team, high operational velocity, no bureaucracy, and an opportunity to influence how our internal infrastructure evolves. You will have a clearly defined scope, transparent processes, and room for professional growth. We value initiative and appreciate people who propose improvements, not just execute tasks.

Key Responsibilities
Transmission configuration for projects

• Connection and support of SMS providers
• Connection and support of VoIP providers

Route performance monitoring

• Call initiation monitoring
• Bandwidth monitoring
• SMS sending and receiving monitoring
• Telephony quality monitoring

Documentation of transmission errors

• Classification and logging of failures
• Setting tasks for troubleshooting and monitoring their completion
   

 Requirements

• Strong attention to detail and high sense of responsibility
• Ability to work under deadlines and manage a high task volume
• Fast learning ability and structured thinking
• Basic documentation and reporting skills
• Strong teamwork and communication abilities
• Technical aptitude is a plus

 
Nice to Have

• Experience with Jira / YouTrack / Monday
• Experience working with VoIP or SMS providers
• Understanding of performance marketing workflows
• Experience with payment infrastructures (including crypto accounts)
• English proficiency

What we offer
 

• Fully remote work format and flexible working hours.
• Competitive salary pegged to USD.
• 24 days of paid vacation (sick leave, national, religious, and company holidays).
• A friendly communication culture and transparent processes.
• Dynamic work environment.
• Opportunities for professional development and career growth.
• No micromanagement — just trust, ownership, and freedom to experiment.

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals developing outsourcing support services for a wide range of products worldwide at a dynamic pace. The project launched in 2021, and last year we achieved a yearly growth rate of +82%. Since February 2022, we have preserved all workplaces and continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

Our statement:

• We’re against war and unjustified aggression;
• We evacuated teammates and their families from frontline areas, helped them relocate, and provided financial support;
• We supplied the team with charging stations;
• We continue to work together for the future of Ukraine.

We are currently seeking a Technical Customer Service Agent (Middle+) to join our growing support team.
This role is part of a new long-term project, where you will cover Tier 1 technical support, working closely with international clients and internal teams. We’re looking for proactive specialists who are ready to dive deep into the product, take ownership of issues, and follow them through “until the bottom line.”

Working schedule:
Primary coverage is US daytime/(EST, GMT -5) (6:00 AM – 6:00 PM)
The schedule is flexible and will be discussed with an agent on an individual basis.

• 30-min. lunch break;
• Mandatory, paid weekend overtime (4+ hours) on a rotating basis;
• 24/7 support coverage through shift rotation

Your future responsibilities include:

• Assisting customers via phone, email, chat, and occasional video calls (e.g., helping with system setup);
• Developing expertise as a Subject Matter Expert in platform and network troubleshooting, providing intermediate to advanced VoIP technical support;
• Identifying, troubleshooting, and proactively resolving platform and network issues;
• Escalating complex cases to higher-tier support teams with clear, complete, and accurate documentation;
• Recreating customer environments on lab servers to replicate and resolve technical issues;
• Comparing customer configurations with best practices and recommending improvements;
• Providing clear, step-by-step instructions for system updates and configuration changes;
• Monitoring system performance and participating in regular maintenance and troubleshooting activities;
• Keeping customers informed with timely status updates on issue resolution progress;
• Working with ticketing systems and internal service desks to manage incoming requests;
• Collaborating with cross-functional teams to improve workflows, processes, and overall customer satisfaction.

Communication channels:

• Jira
• Internal Service Desk systems
• Zendesk

Needed experience & skills:

Hard/Technical skills:

• Basic networking knowledge (packet flow, troubleshooting concepts);
• Linux fundamentals;
• Entry-level MySQL knowledge;
• Basic understanding of APIs;
• English proficiency at B2–C1 level;
• 1–2 years of experience in a call center or customer support role, preferably in Telecom or IT;
• Solid understanding of VoIP fundamentals.
   

Soft skills:

• Excellent communication and interpersonal skills with a strong customer-focus;
• Strong problem-solving and analytical thinking;
• High attention to detail and ability to document issues accurately;
• Ability to multitask and prioritize in a fast-paced environment;
• Self-driven, proactive, and resourceful;
• Ability to work independently while being a strong team player;

• Willingness to follow established workflows and contribute to continuous improvement.

   

Nice to have:

• Relevant certifications (CCNA, CCNP, JNCIA, JNCIP) are a plus;
• Strong learners with high motivation are preferred over less-engaged experienced candidates.

Working with EverHelp is about:
 

• 20 vacation days and 10 paid sick leaves;
• Fully remote work format;
• B2B cooperation model;
• One-month paid training period before independently handling tickets;
• Continuous professional development and hands-on learning with evolving technologies;

• A supportive, professional team that values ownership, proactivity, and growth;
   

  Career growth opportunities—including progression to CS Team Lead roles.
  
  Submit your resume and join our team !

We are looking for an Advertiser Manager to become a key driver in managing and growing our advertiser partnerships.

This role combines strong sales ownership with solid account management and technical expertise, including platform setups and tracking configuration.

You will work with an existing advertiser portfolio while placing significant focus on identifying, attracting and onboarding partners across new verticals.
 

Requirements:

- English level: Upper-intermediate

- Experience working with advertisers in affiliate marketing

- Understanding of tracking systems (S2S tracking, API integrations)

- Strong analytical skills and ability to make data-driven decisions

- Proactive mindset with accountability of results

- Excellent communication and presentation skills
 

Responsibilities:

- Full-cycle advertiser management: sourcing, onboarding, offer setup in the platform, tracking configuration

- Ensuring correct technical integrations (postbacks, pixels, API)

- Daily communication with advertisers and internal teams

- Performance analysis, reporting, optimizations

- Scaling and developing the existing advertiser portfolio

- Proactively identifying and acquiring new advertisers across different verticals

- Achieving company revenue and profit targets