Jobs

Job Responsibilities

• Processing deposits, withdrawals and refunds based on the established policies and procedures
• Ensuring compliance with the company’s anti-money laundering procedures
• Assisting internally all departments with any issues to client funds
• Performing other ad hoc tasks as requested
• Record keeping of executed transactions
• Identify potentially unusual, suspicious, or fraudulent transactions and refer these to the Compliance department
• Reconciliation between bank accounts and PSP to CRM
• Issue, review and follow up on various financial reports as per applied procedures (daily, weekly, monthly)

Job Requirements            

• Demonstrated work experience in a similar role
• Advanced Excel skills (dynamic tables, pivot tables and macros)
• Excellent verbal and written communication skills in English
• Efficient and strong detail oriented
• Computer and numerically literate
• Knowledge regarding how CRM works and how is linked with client transactions will be considered as an advantage
• Exceptional time-management and organizational skills
• Ability to work both independently and as a part of a team

What we offer:

Payment will be on crypto currency wallet.

Shifts - Monday - Friday: 
7am - 4pm
9am - 6pm
3pm - 12am

Vacation - unpaid

Location: Ukraine

Equipment: Yes

An ambitious SBSB FinTech Lawyers company that combines advanced financial technology and legal knowledge is looking for a sales manager!

We help clients navigate the complex world of finance and law by providing innovative solutions in leading industries.

Main responsibilities:

1. Searching for and attracting new clients, maintaining the interest of existing users.
2. Initiating the first contact with potential clients through various channels.
3. Conducting negotiations and presentations for clients together with lawyers.
4. Closing deals.
5. Initiation of activities to increase sales.
6. Regular attendance at industry events and conferences to expand the network, find clients and partners.

7. Active use of social networks. Development of publications on LinkedIn and involvement of other advertising methods.

    

Requirements for the candidate:

1. Understanding and use of CRM systems for customer relationship and data management.
2. Experience in B2B sales.
3. Proven successful experience in cold sales, confirmed by specific results.
4. Ability to negotiate at various levels, including closing deals.
5. B2+ English language skills.
6. In-depth knowledge of the company’s market and products and services will be an advantage.

7. Ability to use various programs and tools.

    

We offer:

1. Remote format of cooperation.
2. Horizontal and vertical growth opportunities.
3. Competitive salary - fix+bonus.
4. Access to the company’s training programs.

5. Comprehensive health insurance.

    

Become a part of our dynamic and friendly team!

At Promova, we’re redefining language education for the AI-powered era — making learning accessible, personal, and inspiring for millions of people worldwide. Our 160+ teammates unite around one mission: to connect people, bridge cultures, and empower lifelong learners — in every country except aggressor states (yes, even Antarctica).

We blend AI innovation with human creativity to help people speak with confidence and truly belong anywhere. If you want to test bold ideas, move fast, and make an impact — you’ll feel right at home.

About the Role

We are currently looking for an experienced User Acquisition Manager to join the Promova team to:

• Lead: Transition from execution to high-level strategy, managing a team of ICs and a UAM supervisor.
• Reduce routine with AI: Use an in-house funnel builder and AI agents (e.g., Claude) to automate creative analysis and launch full-funnel setups in just 25 minutes.
• Scale $1M+ budgets: Take ownership of Meta and Google with full autonomy to R&D new channels.
• Drive tech-first growth: Leverage the Genesis ecosystem to exchange elite performance insights and scale globally.

• Fast-track your career: Grow rapidly into Head of Acquisition roles within a high-speed culture.

   

What We’re Looking for

• 3+ years of UAM experience, preferably in subscriptional mobile B2C products.
• High Budget Management: Experience managing $1 million + in monthly ad spend.
• Hands-on Channels: Direct, hands-on experience with Meta and Google Ads.
• Data Tools: Skilled in using Google Sheets, Tableau, and Amplitude for data analysis.
• User Focus: Strong marketing mindset and deep knowledge of user psychology (what makes users click and convert)

• English: English level Upper-Intermediate (B2)+.

   

Why You’ll Love Working at Promova

• 🌍 Impact: Help shape Promova’s culture for a global, growing team.
• 💡 Freedom: Hybrid setup, flexible schedule, and real ownership.
• 🚀 Growth: Continuous learning, conferences, mentorship, and English classes.
• 💙 Wellbeing: 20 paid vacation days, mental health support, and insurance.

• 🎉 Community: You’ll create events and traditions that people will remember.

   

Interview Process

• Intro-call with Recruiter (40 minutes).
• Meeting with the Hiring Manager (1 hour).
• Reference Check.

• Tech Interview + Bar-raising (1 hour).

   

Join Us

If you’re ready to turn design experiments into real user impact and shape the next AI-powered learning experience, apply now, and let’s make it happen.

Project overview

The Accessibility Content Specialist will be responsible for ensuring digital documents are accessible to individuals with disabilities, aligning with global accessibility regulations. Training will be provided, and the role involves hands-on experience with our AI-powered platform to automate accessibility tasks.

Requirements

• Strong attention to detail and problem-solving skills.
• Interest in digital accessibility and a willingness to learn.
• Familiarity with accessibility tools and assistive technologies is a bonus.
• Knowledge of digital accessibility standards (WCAG, ADA, PDF/UA) is a plus, but not required.
• Proficiency in Adobe Acrobat or other PDF editing tools is a plus.
• English Upper+

We offer

• 20 vacation days (workdays)
• 7 sick days
• Personalized career growth
• Internal English classes
• Education reimbursement
• Corporate events and team buildings
• Equipment provided

Hi! We are looking for a Content Manager to manage and create content for our eCommerce website and social media channels. The main focus of this role is product-related content: creating and updating product descriptions, managing images, and producing high-quality content using AI tools.

Responsibilities:

• Create, edit, and manage product content for the eCommerce website (product descriptions, titles, specifications, and collections).
• Write clear, engaging, and conversion-oriented product descriptions.
• Manage product content and visual assets on the website, including organizing, updating, and maintaining images and related materials.
• Ensure all product content is accurate, consistent, and aligned with the brand tone of voice.
• Manage and update website content via CMS.
• Collaborate with marketing, design, and development teams to support launches and updates.
• Review and improve existing content based on feedback and performance.
• Create and publish content for social media related to products, promotions, and campaigns.

Requirements:

• Strong English level (B2+) — written and spoken.
• Proven experience as a Content Manager or similar role.
• Experience working with website content (CMS experience is a plus).
• Ability to work with AI content-generation tools and refine AI-generated texts.
• Experience uploading and managing product images and content in CMS.
• Experience working with product content for online stores.
• Understanding of social media platforms and content formats.
• Excellent writing, editing, and proofreading skills.
• Ability to manage multiple tasks and meet deadlines.
• Attention to detail and a structured approach to work.

What We Offer:

- A work culture built on mutual success, trust, and continuous growth;

- Competitive compensation with clearly scheduled salary reviews and raises;

- Paid vacation and sick leave — because your well-being matters;

- Remote work format

- An amazing team, warm atmosphere, and engaging corporate events.

On behalf of our Client from Germany, Mobilunity is looking for a Backend PHP Developer.
 

Our Client is a company that produces and broadcasts content related to equestrian sports. With rights to broadcast the most significant equestrian sporting events all over Europe and in the USA, they are the industry’s largest content provider company for fans of equestrian sports.
 

     Soft Skills:

• Ownership: A strong sense of responsibility for features from planning to completion. Collaboration: The ability to work closely with product managers, designers, and other developers. 
• Communication: Excellent communication skills in English. 
• Autonomy: The ability to self-organize and manage your work effectively. 
• Quality Mindset: A dedication to writing clean, maintainable, and testable code. 
• Business Acumen: Understanding the business impact of your technical work. 
  
  Hard Skills:
• Backend Development: Strong experience with PHP and a modern web framework (Symfony and/or Laravel) (>6 years of experience & at least 2-3 projects). 
• API Design: Proficiency in designing, modeling, and using REST APIs. 
• Deep understanding of DDD and Code quality.
• Experience and utilizing AI as a multiplier.
• Databases: Solid experience with relational databases, preferably MySQL or MariaDB. 
• Software Architecture: Deep understanding of Object-Oriented design (e.g., SOLID Principles) and caching. 
• Testing: Strong skills in automated testing. 
• Version Control: Proficiency with Git. 
• Bonus Points: Familiarity with AWS, microservices, serverless architecture, or Go. 
  
  In return we offer:
• The friendliest community of like-minded IT-people
• Open knowledge-sharing environment – exclusive access to a rich pool of colleagues willing to share their endless insights into the broadest variety of modern technologies
• Mobilunity Medical Insurance program designed to attend our teams’ needs
• Paid vacations and sick leaves, including 5 paid days per year that don’t require a sick note
• Perfect office location in the city-center (900m from Lukyanivska metro station with a green and spacious neighborhood) or remote mode engagement: you can choose a convenient one for you, with a possibility to fit together both
• No open-spaces setup – separate rooms for every team’s comfort and multiple lounge and gaming zones
• English classes in 1-to-1 & group modes with elements of gamification

• Neverending fun: sports events, tournaments, music band, multiple affinity groups

   

  Come on board, and let’s grow together!

We are looking for an experienced HR Business Partner to work closely with business leaders, drive performance, and support talent development. You will act as a trusted advisor, helping managers translate business goals into measurable outcomes, while fostering a high-performance culture across the organization

Responsibilities

• Develop effective HR policies and processes aligned with the company’s business goals
• Assess current HR processes, identify areas for improvement, and develop solutions to optimize processes at all stages of the employee lifecycle
• Oversee the implementation of new HR initiatives
• Ensure all HR policies are fully aligned with regulatory requirements
• Implement technological solutions to enhance efficiency and optimize HR operations
• Support the development and implementation of an HR strategy aligned with the company’s overall objectives
• Facilitate organizational transformations by adapting HR processes to new conditions
• Contribute to building an effective organizational structure, optimizing teams and roles, and developing plans to improve team collaboration and leadership
• Conduct assessments of HR process efficiency to identify potential improvements and adjust the strategy accordingly

Requirements

• At least 3 years of experience in a similar role and a minimum of 5 years in HR overall
• Track record of shaping and implementing HR policies for global teams, ensuring compliance with diverse labor laws and practices
• Proficiency in HR analytics and process automation tools
• Proven experience working with international labor laws and in global HR environments
• Strategic planning skills in the HR context

We offer

• 20 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays as per the company’s approved Public holiday list
• Medical insurance
• Opportunity to work remotely
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

We are seeking an experienced and talented Backend Team Leader (AI-Driven Lifecycle Specialist) 

Looking for a visionary Backend Team Leader to spearhead a newly formed high-performance engineering squad. In this role, you will manage a team of 6–8 members, including Senior Frontend and Backend Engineers. You are a "trusted person" responsible for both project success and the individual growth of your team.
Beyond traditional leadership, you will be the champion of AIDLC (AI-Driven Lifecycle), ensuring the team utilizes AI tools not just for unit testing, but across the entire development spectrum to radically accelerate delivery.

Innovecs is a global digital transformation tech company with a presence in the US, the UK, the EU, Israel, Australia, and Ukraine. Specializing in software solutions, the Innovecs team has experience in Supply Chain, Healthtech, Software & Hightech, and Gaming.
For the fifth year in a row, Innovecs is included in the Inc. 5000 and recognized in IAOP’s ranking of the best global outsourcing service providers. Innovecs is featured in the Global Top 100 Inspiring Workplaces Ranking and won gold at the Employer Brand Management Awards.

Our value to you: 

• Flexible hours and remote-first mode
• Competitive compensation
• Complete Hardware/Software setup – anything you need for work
• Open-door culture, transparent communication, and top management at a handshake distance
• Health insurance, vacation, sick leaves, holidays, paid maternity/paternity leave
• Access to our learning & development center: workshops, webinars, training platform, and edutainment events
• Virtual team buildings and social activities 
          

If you feel like you’re the perfect match for this role, drop us your CV! 

There are no limitations, no barriers when the right people are on your way — apply for the vacancy and succeed with us!

Innovecs is an equal opportunity employer. All hiring decisions are based on professional qualifications, skills, and experience. We are committed to a transparent, merit-based recruitment process that prevents discrimination and ensures equal opportunities for all candidates. Reasonable accommodations are available upon request throughout the recruitment process to support accessibility and inclusion.

Requirements

• Expertise in AI‐Driven Development Lifecycle (AIDLC) and the ability to embed AI across design, development, testing, deployment, and operations.
• Expertise in Asp.Net 7/8, Web API, and C# for building scalable backend services.
• Expertise in Microservice Architecture and Domain‐Driven Design (DDD), including structuring complex domains and designing distributed systems.
• Expertise in Unit and Integration Testing using xUnit, NSubstitute, and modern testing practices.
• Expertise in relational data access with T‐SQL, EF Core, and Dapper.
• Above‐average level in distributed messaging and caching technologies such as Redis, Kafka, or RabbitMQ.

• Above‐average level in containerized development and cloud‐native deployment, including Docker and Kubernetes.

   

Responsibilities

• Full-Spectrum AI Integration: Implement and oversee the "full use of AI" across the SDLC—from architectural design and code generation to debugging and deployment—to maximize team velocity.
• Accelerated Delivery: Use AI-driven insights to meet and exceed performance benchmarks, ensuring that technical debt is minimized while output is maximized.
• Prompt Engineering & Mentorship: Mentor the team in AI best practices, ensuring AI is used as a core engine for development, not just a complementary tool.
• Performance & KPIs: Define and monitor clear KPIs with team members, reporting progress to senior management.
• Bi-directional Growth: Conduct monthly 1-on-1s and 6-month formal feedback sessions to support career paths and personal development.
• Code Quality: Enforce a strict 97% code coverage ratio and maintain a code churn of 10% or less during the final two days of a sprint.
• Stability: Ensure less than 1% of deployed code results in downtime.
• Review Process: Lead code reviews focused on performance, standards, and observability.
• Documentation: Foster a sharing culture by keeping the wiki updated and sharing monthly technical articles with the team.
• Data-Driven Decisions: Use analytical rigor and data to guide the team’s direction.
• Autonomy: Provide clear goals in our Agile environment and empower the team to be self-directing.
• Risk Mitigation: Act as a "lantern" for the team, identifying and solving problems before they escalate.

We are looking for an AI/ML Engineer to help build AI-powered systems using modern LLM architectures.

Responsibilities:

• Design the pipeline from input processing to generation and streaming.
• Implement file processing and context preparation.
• Build semantic search and summarization using embeddings and vector databases.
• Develop structured and hierarchical LLM outputs.
• Design agent architectures (roles, context management, JSON Patch updates).
• Select and implement frameworks such as LangGraph, LangChain, or alternatives.

• Optimize performance, reliability, and error handling.

   

Requirements:

• Strong Python and AI/ML experience.
• Experience with LLMs, RAG pipelines, embeddings, and vector DBs.
• Familiarity with AI orchestration frameworks (LangChain, LangGraph, etc.).
• Understanding of agent-based systems and structured outputs.

• Good English communication.

   

Format: Part-time collaboration, flexible schedule.

What We Offer :

 Professional Growth & Support:

• Mentorship: Hands-on learning from senior experts.
• Career Growth: A clear and documented path to advance.
• Feedback: Continuous support and regular performance reviews.

• Accounting: Full paperwork and tax support managed by us.

   

 Work-Life Balance & Flexibility

• Flexibility: Work from home or our Lviv office (Hybrid).
• Vacation: 18 days of paid annual leave.
• Extra Leave: 10 additional paid days off every year.

• Sick Days: 5 paid days for your health and recovery.

   

 Culture & Office Life

• Office Perks: Free lunches for those working from the office.
• Team Events: Regular gatherings and community-building activities.
• Celebrations: Personal gifts for your work milestones.
• Team Spirit: Corporate gifts and a supportive atmosphere

We are looking for an experienced Lead Full stack Engineer (Node.js & React) to join our development team in Lisbon. This role is 80% Backend (Node.js) and 20% Frontend (React), where you’ll help build and scale a next-generation payments integration platform that connects businesses with multiple financial service providers through secure, high-performance APIs.

🎯 Your Mission

Design and implement robust solutions that power our payments platform, ensuring scalability, security, and reliability. You will contribute to building seamless integrations with banks and payment providers while actively participating in the evolution of a cutting-edge fintech product.

✅ Responsibilities:

✔️ Being transparent with the team about challenges, failures, and successes.

✔️ Hiring and training technical personnel.

✔️ Determining project requirements and developing work schedules for the team.

✔️ Delegating tasks and achieving daily, weekly, and monthly goals.

✔️ Liaising with team members and management to ensure projects are completed to standard.

✔️ Motivating staff and creating a space where they can ask questions and voice their concerns.

✔️ Delegating work and assignments to team members.

✔️ Collaborating with their team to identify and fix technical problems.

✔️ Lead the development of our in-house fintech platform with a focus on performance, scalability, and security.

✔️ Build and manage complex payment API integrations with banks, PSPs, and third-party services.

✔️ Contribute to backend development, ensuring consistency and stability across the product.

✔️ Actively participate in developing new features from concept to production.

✔️ Collaborate with product managers, designers, and stakeholders in agile workflows to ensure technical feasibility and business alignment.

✔️ Support the evolution of the architecture towards modern patterns (microservices, messaging systems, and scalable infrastructure).

✅ Requirements:

✔️ At least 8+ years of professional experience in the IT field.

✔️ 3+ years of experience in leadership positions.

✔️ 3+ years of commercial experience with Node.js.

✔️ 5+ years of commercial experience in web development.

✔️ Knowledge of JavaScript and the ECMAScript 6 standards.

✔️ Commercial experience in implementing REST and WebSockets.

✔️ Experience with Git version control system.

✔️ Experience with commercial databases, MySQL.

✔️ Experience with RabbitMQ.

✔️ Experience with Redis.

✔️ B2 level of English.

✔️ Excellent technical, diagnostic, and troubleshooting skills.

✔️ Strong leadership and organizational abilities.

 

About the Role

We are looking for a Backend Developer with strong Node.js experience to join our team. You will work on building scalable backend services and integrating modern technologies into high-performance applications.

You’ll collaborate with a skilled engineering team to design reliable systems, work with complex infrastructure, and deliver secure and scalable solutions.

Requirements

• 3+ years of experience in backend development
• Commercial experience working with cryptocurrency / blockchain projects
• Understanding of different blockchain networks
• Strong proficiency in JavaScript and TypeScript
• Solid production experience with Node.js
• Strong understanding of EVM architecture and smart contracts
• Experience building scalable distributed systems
• Knowledge of security best practices in crypto environments
• Experience with Docker and containerized environments

Nice to Have

• Experience improving performance and scalability of backend systems

If this sounds like your next challenge, feel free to apply and join our team.🚀

🧲 Magnetics is a Ukrainian product marketing agency specializing in UX/UI, frontend development, marketing research, product marketing, media buying, and affiliate marketing. Founded in 2014, we are actively scaling and now have 70+ talented professionals on our team.

We are looking for a Linkbuilding Team Lead (Reddit) — a process-driven expert who will lead the launch of a new direction. We need someone who understands how Reddit works, can navigate platform limitations, and turn organic discussions into a consistent flow of targeted traffic.

🧲 What we’re looking for:

• At least 1 year of hands-on experience working with Reddit
• Hands-on experience with antidetect browsers, proxies, cookies, and user agents
• Ability to build and manage the full account lifecycle: from setup and warm-up to stable posting
• Strong data-driven mindset with the ability to analyze performance through metrics such as conversions, registrations, and deposits
• Experience in building and documenting processes (SOPs, guidelines, workflows)
• Proven leadership skills: hiring, mentoring, and developing team members
• Ability to scale successful strategies and quickly adapt to platform changes

🧲 Nice to have:

• Experience with process automation (scripts, tools)
• Experience with other UGC platforms such as Quora, X (Twitter), Discord, etc.

🧲 Responsibilities:

• Build and lead a team of Reddit specialists (3–10 people), including hiring and development
• Design and implement the full account lifecycle (setup, warm-up, scaling)
• Organize regular posting of content and comments with native link placements
• Ensure content quality and compliance with subreddit rules and platform guidelines
• Analyze behavioral and technical signals to identify risks, test hypotheses, and improve account stability
• Track and manage key KPIs such as registrations, deposits, and overall profitability
• Optimize workflows and introduce scalable solutions
• Prepare regular performance reports for the team and individual contributors

🧲 Why Magnetics:

• Full ownership and autonomy with minimal bureaucracy
• 100% remote work and flexible schedule
• Medical insurance, paid vacation, and sick leave
• 50% coverage for individual courses and 100% for team learning programs
• Free legal consultations and 50% discount on legal services

• Competitive salary with regular reviews

   

🚀 Ready to build one of the strongest Reddit teams on the market?

Apply now — let’s connect and create results together! 🧲

About Keymakr

• Keymakr specializes in end-to-end dataset preparation, including video and image annotation and labeling for AI projects.
  We take a personalized approach, delivering customized solutions tailored to each client’s needs.
   
• Our strong in-house R&D team develops and adapts annotation tools for every client, allowing us to successfully handle even the most complex requirements.

About the Role:

• We are looking for a Data Management Specialist to manage, process, and maintain large volumes of data and media assets used in AI and technology projects.
   
• This role focuses on ensuring data integrity, consistency, and availability while optimizing workflows through automation and close collaboration with cross-functional teams.
   

Key Responsibilities:

1. Manage and manipulate data using Linux file systems and native OS tools;
2. Work with media files, including video formats, codecs, resolution, and frame rate (FPS);
3. Verify data integrity using checksum and verification tools;
4. Pack and unpack large data archives efficiently;
5. Automate data-related workflows using scripting languages;
6. Prepare, structure, and maintain datasets in structured formats;
7. Maintain cloud-based data storage and perform data migration;
8. Collaborate with Project, QA, and Technical teams to ensure smooth data operations;
9. Clearly and consistently document workflows, processes, and task updates.

Technical Skills:

1. Strong knowledge of Linux file systems and administration (Ubuntu/Debian, 2+ years);
2. Experience with Windows OS administration;
3. Proficiency in Python and Bash / Shell scripting;
4. Experience with archive management tools for large datasets;
5. Knowledge of checksum verification tools (md5sum, sha256sum);
6. Tools for checking video properties, codecs, and formats;
7. Solid knowledge of JSON and CSV formats;
8. Experience with cloud storage platforms: AWS S3, Google Cloud Storage, or Azure;

9. Familiarity with JIRA, Slack, Confluence, and Google Docs.

    

Nice to Have:

1. Experience with point clouds / 3D data;
2. Strong understanding of complex technical specifications;
3. Experience working with large-scale datasets;
4. English & Communication;
5. English level B2 (Upper-Intermediate) or higher;
6. Ability to read and understand technical documentation and project requirements;
7. Clear written communication in English (reports, updates, documentation);
8. Participation in English-language meetings when required. 

Keymakr is a leading provider of high-quality data annotation services for machine learning and artificial intelligence applications. We specialize in delivering accurate and scalable annotation solutions that empower businesses to develop cutting-edge AI models. Our team is dedicated to excellence, innovation, and customer satisfaction.

We are looking for a motivated Junior Python Software Engineer to help build, maintain, and improve internal tools and services. This role offers a great opportunity to grow your technical skills while contributing to real-world projects and automation processes.

Technical Skills:

• 2+ years of experience in Software development  
• 1+ years of practical experience with Python.
• Knowledge of RESTful API design and implementation.
• Experience in scripting and automating workflows, including working with APIs for task automation.
• Understanding of software design principles, particularly SOLID.
• Basic knowledge of Linux systems and familiarity with the Linux command line.
• Proficiency with version control systems (e.g., Git, GitHub, Bitbucket).
• Practical experience with web frameworks like Flask, Django, or FastAPI.
• Familiarity with Celery, Redis, and RabbitMQ.
• Hands-on experience with containerization tools like Docker.
• Skilled in writing unit and integration tests.
• Knowledge of cloud platforms (e.g., AWS, Azure, GCP)

Problem-Solving Skills:

• Strong analytical thinking and problem-solving capabilities.
• Ability to debug, troubleshoot, and optimize code effectively.

Nice-to-Have Skills:

• Basic understanding of frontend technologies (HTML, CSS, JavaScript).
• English at an intermediate level or higher (to read and understand technical documentation).
• Familiarity with Agile development methodologies.
• Understanding of CI/CD pipelines and DevOps practices.

Responsibilities:

• Developing and maintaining tools and applications for the company’s infrastructure.
• Designing, supporting, and maintaining internal services.
• Transforming and storing data in various formats (e.g., JSON, XML, CSV).
• Automating workflows using APIs.
• Researching, configuring, and integrating third-party software into company processes.
• Providing general IT support and troubleshooting.

We're looking for Technical Support Agents to join our 24/7 support team in Kyiv. You'll work alongside a Support Shift Lead, handling inbound customer queries, coordinating with production partners to ensure smooth live event delivery, and serving as the front line for our platform.

This is an excellent opportunity for someone early in their career who is technically curious, a strong communicator, and energised by the fast-paced nature of live events. You'll learn a lot, work on real problems in real time, and play a direct role in keeping live sports on air for viewers around the world.

Responsibilities

• Respond to inbound customer queries via our ticketing system, providing timely and helpful support
• Coordinate with production partners to ensure live events are delivered smoothly and issues are resolved quickly
• Monitor live event delivery and flag issues proactively before they escalate
• Troubleshoot technical issues related to streaming, integrations, and platform access
• Document incidents, resolutions, and useful information for the team knowledge base
• Escalate complex issues to the Support Shift Lead or engineering teams as appropriate
• Participate in shift handovers, ensuring open items are clearly communicated to the incoming team
• Provide feedback on recurring issues, customer pain points, and potential improvements

Requirements

• Strong written and verbal communication skills in English
• Comfortable learning technical concepts - you don't need to be an engineer, but you should be curious and quick to pick things up
• Organised and detail-oriented, able to manage multiple queries and priorities at once
• Calm under pressure and able to think clearly during live events
• Reliable and punctual: shift-based work requires consistency
• Comfortable working rotating shifts as part of a 24/7 operation, including nights and weekends
• Team player who communicates openly and supports colleagues

Nice to Have

• Previous experience in customer support, technical support, or a help desk environment
• Interest in or familiarity with live streaming, video, or sports broadcasting
• Exposure to ticketing systems, CRMs, or support tooling
• Basic understanding of APIs, web technologies, or streaming protocols

What You'll Learn

• How live streaming platforms work at scale
• Technical troubleshooting across video delivery, APIs, and integrations
• Incident management and escalation in a live operations environment
• How to work effectively in a fast-paced, globally distributed team

About DSC Video

DSC Video is a platform-as-a-service partner delivering live streamed sports events from around the world to customers and their end consumers. Our technical support team operates around the clock to ensure seamless delivery of live content across global time zones.