Jobs at Djinni

We are looking for a Senior AI/ML to join our client, outsourcing/outstaffing company with more than 8 years of experience in web and mobile application development with a team of more than 120 specialists from 6 countries.

Project domain: Mobility & Transportation Technology

The project is focused on developing technological solutions for the mobility industry, covering aviation, shipping, and railway transportation. The company leverages modern software and hardware technologies to optimize vehicle management, enhance the efficiency of logistics processes, and improve the user experience.

We expect

• Minimum of 5 years of hands-on experience with Python and related technologies in distributed serverless environments (ideally AWS).
• Solid understanding and practical experience with microservice architecture.
• At least 2 years of experience programming high-performance processes in SQL and/or NoSQL databases.
• Experience  with AWS SageMaker or similar and have:

– deployed scalable ML workloads using SageMaker, RDS, Lambda, and ECS.

– experience with SageMaker Pipelines, Endpoints, and Studio for managing automated workflows and real-time inferencing with the data warehouse.

• You have hands on experience in Time Series Forecasting using one of the following – ARIMA, Prophet, XGBoost, DeepAR.
•  Predictive Analytics: you have built and fine-tuned predictive models for time series tasks such as next-week sales forecasts, handling issues like over/under-prediction on a continuous basis. AB testing on a continuous basis.
• Upper-Intermediate English level.

Nice to have

• Proficiency in .NET Core will be an advantage.

Responsibilities

• To build highly distributed serverless systems.
• Time Series Forecasting and Predictive Analytics: to build and fine-tune predictive models for time series tasks such as next-week sales forecasts, handling issues like over/under-prediction on a continuous basis. AB testing on a continuous basis.
• Building new highly distributed micro & macro-service backend applications for use in the airline industry.
• Working with an existing team of expert engineers & others using technologies such as
• .net core, SQL, AWS lambda, code pipeline CI/CD.
• Implement and maintain continuous integration and continuous deployment procedures to ensure efficient and reliable software delivery.
• Utilize your expertise to build scalable applications that meet performance and reliability requirements.
• Work as a team player, demonstrating a highly motivated, can-do approach to achieve project goals.
• Apply your experience to thrive in a large-scale environment, addressing challenges with efficiency and adaptability.
• Demonstrate experience in writing unit tests to ensure the reliability and maintainability of the codebase.

We offer

  Social package and other bonuses:

• Stable and highly-functioning processes – everyone has their own role and clear responsibilities, so decisions are made quickly and without unnecessary approvals.
• We will be happy to pay 50% of the cost of courses/conferences/speaking clubs.
• Do you have a friend who is currently looking for new job opportunities? Recommend them to us and get a bonus.
• The company promotes growth and encourages initiatives.
• A modern stack of technologies, the opportunity to work at a high load, modern equipment, with constant improvements at the request of employees.
• Top management, open to communication with teams.

A little more information that you may find useful:

• our adaptation period lasts 3 months, this period of time is enough for us to understand each other better;
• there is a performance review after each year of our collaboration where we use a skills map to track your growth;
• we really have no boundaries in the truest sense of the word – we have flexible working day, remote or office is up to you.

  Vacation and sick leave

• 21 working days off a year;
• 5 sick leaves a year.

 What are the stages of selection:

• HR, Client Tech interview, Client Final.

🎰 Position: Affiliate Manager (iGaming vertical) 

📍Location: Remote / Hybrid / Office 

💼 Employment type: Full-time 

💰 Level: Middle 

🕒 Schedule: Flexible, by agreement 

🎯 Who are we looking for? 

We are looking for a driven Affiliate Manager who already understands how the gambling vertical works, knows how to lead affiliates not only in CRM but also to the result 💸 If you don't just “write back to partners” but really build relationships and know how to calculate ROI - welcome!

💼 What you need to do: 

● Build, develop, and monetize relationships with affiliates 

● Onboard new partners - from the first “hello” to the launch of traffic 

● Work with analytics: conversion tracking, traffic quality, LTV 

● Solve problems faster than slot support 😎 

● Provide feedback on offers, traffic, sources, creatives 

● Keep your finger on the pulse: trends, conferences, new geos 

✅ What we expect from you: 

● 1+ year of experience in affiliate/gambling (CPA, RevShare, Hybrid are your friends) 

● Understanding of different traffic sources 

● Communication skills + responsibility are a must 

● Experience in working with tracking systems and affiliate platforms 

● English - from Upper-Intermediate 

💸 What you will get: 

● Stable fix + cool bonuses for the result - everything is transparent 

● Work when it is convenient - the main thing is to have a result 

● Access to all tools: trackers, CRM, reports, creatives - take it and work 

● A team that really knows about gambling, will support you and will not leave you at the moment of deadline

🎰 Вакансія: Affiliate Manager (iGaming vertical) 

📍Локація: Remote / Hybrid / Office 

💼 Тип зайнятості: Full-time 

💰 Рівень: Middle 

🕒 Графік: Гнучкий, за домовленістю

🎯 Кого шукаємо?

 Ми в пошуку драйвового Affiliate Manager’а, який вже розуміє, як працює гембл-вертикаль, вміє вести афіліатів не лише в CRM-ці, а й до результату 💸 Якщо ти не просто “відписуєш партнерам”, а реально будуєш відносини та вмієш рахувати ROI - welcome!

💼 Що потрібно робити:

● Будувати, розвивати та монетизувати відносини з афіліатами 

● Онбордити нових партнерів - від першого «привіт» до запуску трафіку 

● Працювати з аналітикою: відстеження конверсій, якість трафіку, LTV 

● Вирішувати проблеми швидше, ніж саппорт в слотах 😎 

● Надавати фідбек щодо оферів, трафіку, джерел, креативів 

● Тримати руку на пульсі: тренди, конференції, нові гео

✅ Що чекаємо від тебе: 

● 1+ рік досвіду в affiliate/gambling (CPA, RevShare, Hybrid - твої друзі) 

● Розуміння різних типів трафіку 

● Комунікабельність + відповідальність - обов’язково 

● Розуміння роботи трекінгових систем та партнерських платформ 

● Англійська - від Upper-Intermediate

💸 Що ти отримаєш: 

● Стабільну фіксу + круті бонуси за результат - все прозоро 

● Працюй, коли зручно - головне, щоб був результат 

● Доступ до всіх інструментів: трекери, CRM, звіти, креативи - бери та працюй 

● Команду, яка реально шарить у гемблі, підтримає й не кине в момент дедлайну

Game Balance Designer (iGaming)
Project-based | Remote
 

OnePlusOne Solutions is looking for a Game Balance Designer to join an ongoing iGaming project. We collaborate with international clients to build high-quality online casino games. The team is small, experienced, and focused on flexibility, quality, and zero bureaucracy.
 

This is not a UX/UI design position — please do not apply if your expertise is in interface design.
 

Responsibilities:

• Develop and balance game math for online casino games
• Analyze gameplay mechanics using basic statistics (mean, deviation, probability, etc.)
• Build win/lose scenarios, reward logic, and gameplay probability flows
• Work closely with developers and artists to implement game logic

Requirements:

• Proven experience balancing game mechanics (especially in gacha, arcade, or hyper-casual games)
• Strong grasp of basic statistical concepts
• Analytical thinking, structured approach, and high attention to detail
• Experience building or fine-tuning in-game economy systems

Nice to have:

• Familiarity with PlayCanvas or PixiJS
• Understanding of the technical side of game development
• Experience in the iGaming industry

About Bitmedia Labs
Bitmedia Labs - an international product IT company, has been in the industry since 2014, effectively functioning on a worldwide scale with a crew of 100+ ambitious and highly skilled professionals, creating successful projects in domains such as online advertising systems for the crypto space, blockchain games and NFT products.

Requirements
 

• Proven experience as a Social Media Manager or a similar role in Employer Branding;
• Willingness to grow in SMM and stay up-to-date with trends;
• Proficiency in video editing and graphic design tools;
• Creative copywriting and content development;
• Ability to maintain the company’s tone of voice in communication (Ukrainian and English languages);
• A strong sense of aesthetics and awareness of current trends;
• Analytical thinking – ability to identify patterns and draw meaningful conclusions;
• Creative and positive thinking.
   

Responsibilities
 

• Develop and implement an SMM strategy to promote the Employer Brand across social media platforms – TikTok, Instagram, Facebook, LinkedIn, and X.com;
• Analyze competitors, target audience, and trends related to the GameDev, Web3, and Crypto industries;
• Create a content plan in advance, planning topics and formats for publications;
• Prepare posts, shoot and edit trending videos – Reels, TikToks;
• Launch interactive content, polls, and surveys to engage the audience;
• Evaluate performance – conduct monthly analysis, report results, and suggest improvements for the content;
• Moderate comments and respond to follower inquiries.

Hiring process:
 

• Intro call with a Recruiter - Interview with the Hiring team - Offer.
   

We offer:
 

• Hybrid work format — our comfortable Hub in Kyiv is a must-have location;
• The 8-hours working day with a flexible schedule;
• Competitive salary based on your experience;
• Regular performance review and annual salary review;
• Paid sick leaves, vacation and holidays;
• Professional development tools (reimbursement of educational courses or workshops, conferences around the world);
• Ambitious team with a transparent communication and friendly atmosphere, no micromanagement;
• Apple equipment;
• Memorable gifts for holidays.

Gamzix company, a dynamic player in the iGaming industry:

— was founded in March 2020 with a vision to redefine the world of online slot games

— has already successfully produced 60 slot games

— the team has grown to over 100 skilled professionals and we continue to grow

— two strategically located offices in Europe

— with a strong focus on quality and compliance, we hold the prestigious MGA B2B Critical Supply License

— and certifications from industry leaders iTechLabs and GLI, ensuring the highest standards

 

Hi! 👋

Gamzix is a fast growing game provider in the iGaming industry, known for delivering engaging, high-quality slot games with cutting-edge technology and visual excellence. As we expand, we’re looking for a passionate Senior Front-End Developer
 

Responsibilities:

• Development of complex mechanics for games
• Support for game architecture at a technical level (game implementation)
• Making suggestions to improve the code base on the gaming side
• Working with a cross-competency team
• Estimation of work on game mechanics, meeting deadlines
• Write clean code
   

Requirements:

• 5+ years of front-end software development experience
• 3+ years of experience with Pixi within the gambling/game industry
• Understanding the principles of asynchronous programming
• Understanding of the principles of SOLID, GRASP, KISS, DRY, YAGNI
• Understanding OOP principles
• Stay updated with the latest trends and technologies in frontend development
• Propose and implement innovative solutions to improve the development process
• Experience in developing process automation tools

Hiring process:

• 1st interview — Recruiter
• 2nd — Hiring manager
• 3nd — PM interview
• final interview — CTO, HRD
   

What we offer:

• 7 hour working day 10:00AM — 6:00 PM (with the lunch break)
• Hybrid format of working day
• A-class office, Mokotow, Warsaw
• Competitive salary in the IT field, fixed in €
• Paid taxes
• State holidays are paid
• 10 days for paid sick leave
• 28 days of paid vacation: 18 and 10 days separately
• Medical Insurance
• Courses/training reimbursement
• Corporate English courses: business or general, morning or evening schedule
• People-oriented company with the work&life balance
• Opened and friendly communication
• Corporate team buildings and activities

Please note that feedback on your application will be provided within two weeks if a positive decision is made regarding your candidacy.

I give my consent in accordance with the Law on the Protection of Personal Data dated June 1, 2010, No. 2297, effective from January 1, 2011, for the processing of information classified as personal data

We're looking for a skilled SEO Specialist to join our team in the fast-paced world of iGaming and sports betting!

Responsibilities:

• Develop and execute SEO strategies for Tier-1 English-speaking markets (US, Canada, UK, etc.).
• Build topic clusters, keyword maps, and create detailed content briefs.
• Collaborate with writers and editors to publish large volumes of SEO-optimized content.
• Conduct content audits, track keyword rankings, and adapt to algorithm changes.
• Work closely with designers and developers to improve UX and key site performance metrics.
   

Requirements:

• Proven experience in driving SEO success in highly competitive Tier-1 markets (you’ve ranked tough keywords in top positions 🔝).
• Deep understanding of on-page, off-page, and content SEO.
• Hands-on experience with tools like Ahrefs, SEMrush, Surfer SEO, Google Search Console, Screaming Frog, and more.
• Ability to independently manage SEO projects from strategy through execution and analysis.
• Fluent English (C1 or higher) – editorial mindset is a big plus.
   

We Offer:

• Work with industry experts in iGaming and betting
• Competitive USD salary + benefits package (21 days of paid vacation, sick leave, etc.)
• Fully remote position — work from anywhere in the world
• Diverse and multicultural international team
• Opportunities for professional development and learning
• Join a team of experienced specialists and grow with us!

Job Description

• 4+ years of experience in writing technical documentation
• Philological or technical background
• Excellent command of English (Advanced +)
• Excellent written and verbal communication skills
• Proofreading and editing skills
• Analytical skills
• Team player
• Experiance in Healthcare domain would be a plus

Job Responsibilities

• Create, edit, update, and maintain project-related documentation
• Work closely with development, testing, and product teams to ensure the quality, discoverability, and accuracy of the content created or updated
• Work with different document control tools to process project-related documentation
• Documentation releasing 
• Localization 
   

Department/Project Description

Our client is innovative manufacturer of medical devices in the United States which produces a devices and software applications.

At this project, you will have a great opportunity to be involved into the full development life cycle of medical software which is intended to help individuals by processing certain information taken from medical devices to identify health trends and to track daily activities.

We’re hiring a Backend Engineer to help build and scale a modern, edge-native, web3-enabled platform. You’ll be responsible for designing backend systems that are fast, resilient, and secure — while integrating directly with smart contracts, wallet infrastructure, and blockchain data.

You’ll work with technologies like Cloudflare Workers, Wrangler CLI, Drizzle ORM, CockroachDB/PostgreSQL, Redis/Upstash, BullMQ, and Viem — and you must be fluent in both backend architecture and web3 protocols.

What You'll Do

• Develop backend services in Node.js running on Cloudflare Workers
• Use Wrangler CLI for deployment, edge routing, and observability
• Design and manage scalable relational schemas using Drizzle ORM with CockroachDB or PostgreSQL
• Build asynchronous processing pipelines using BullMQ (or equivalent queue systems)
• Integrate with Redis/Upstash for caching, session state, and task queues
• Connect backend services to EVM-compatible blockchains using Viem
• Read and write to smart contracts, manage wallet flows, and interact with on-chain data
• Collaborate closely with frontend engineers consuming your APIs, typically in React/Next.js apps

• Own the full development lifecycle from design to production monitoring
   

  Requirements

  3+ years of experience in backend development with JavaScript/TypeScript
  Strong production experience with Node.js and Cloudflare Workers
  Deep knowledge of web3 fundamentals, including:
  EVM architecture and smart contract interaction
  Wallet flows and signature validation
  RPC providers and event listening
  Professional experience using Viem, ethers.js, or similar libraries
  Proficiency with Drizzle ORM and SQL databases (CockroachDB/PostgreSQL)
  Familiarity with Redis, Upstash, and distributed job queues (BullMQ, SQS, etc.)
  Experience building and scaling APIs consumed by modern frontend stacks
  Strong grasp of system design, testing, CI/CD, and performance optimization
  Comfort in fast-paced, remote, and async-first teams
  
  Nice to Have
  Experience working in early-stage startups or contributing to open-source tools
  Familiarity with additional web3 stacks (e.g., The Graph, ZK tech, cross-chain bridges)
  Contributions to smart contracts (Solidity or otherwise)

We are looking for an Affiliate SMM Manager to join our growing team in the iGaming and betting industry.
 

Responsibilities:

1. Content Strategy Development

• Plan and execute content strategies tailored to the affiliate marketing space
• Adapt content for various platforms: Telegram, Instagram, Facebook, forums, media sites, TikTok, etc.

2. Social Media Management

• Manage daily posting, Stories, Reels, and videos
• Maintain consistent brand voice and visual identity across channels

3. Community Engagement

• Interact with followers via comments and direct messages
• Grow audience engagement and build a loyal community
• Run polls, giveaways, and other interactive content

4. Creative Content & Meme Marketing

• Create viral, timely, and humorous content
• Stay on top of internet trends and pop culture
• React quickly to trending news and events

5. Partnerships and Influencer Collaboration

• Identify and engage with partners, influencers, and ambassadors
• Manage and support joint social media activities

6. Analytics & Reporting

• Monitor key metrics: reach, engagement, follower growth
• Analyze content performance and adjust strategies accordingly

7. Paid Social Campaigns

• Set up and manage targeted ad campaigns to drive traffic to affiliate offers or products
   

Requirements:

• Minimum 1 year of experience in affiliate marketing, ideally within the iGaming sector
• Experience developing and executing content strategies in the affiliate space
• Solid understanding of various platforms and ability to tailor content for each
• Hands-on experience managing social media (posts, Stories, Reels, videos) with consistent branding
• Strong community management skills: engaging communication, organizing polls and giveaways
• Creative mindset with a strong sense of internet culture, memes, and viral content
• Quick response to trends and current events
• Experience working with bloggers, influencers, and partners
• Ability to analyze content performance and adjust based on data
• Basic knowledge of setting up and optimizing paid social media campaigns
   

We Offer:

• Work alongside industry professionals in the iGaming sector
• Fully remote position
• Competitive compensation in USDT, with a benefits package
• International and multicultural work environment
• Professional growth and learning opportunities
• Paid time off: 21 vacation days + 10 sick days per year
• English language courses

We are currently looking for a Junior/Middle Account Manager to support our Casino Manager team specifically in managing documentation and agreements with game content providers.
 

Key Responsibilities:

• Preparing, reviewing, and coordinating contracts with providers (including NDAs, service agreements, appendices);
• Supporting the negotiation process by tracking terms and ensuring all documentation reflects agreed conditions;
• Handling provider-related documentation flow: tracking contract statuses, collecting signatures, and archiving;
• Gathering and submitting required documents and data for compliance checks;
• Communicating with providers on legal and documentation-related matters (under guidance of Casino Manager or Legal team);
• Maintaining and updating the internal database of provider agreements and documents.

Requirements:

• 1+ year of experience working with contracts, documentation, or in a partner/account management role (in iGaming, fintech, legal, or IT);
• Understanding of basic legal processes: contract preparation, coordination, and signing;
• Strong English skills (B2 or higher) - especially written communication for working with English-language documents and partners;
• Excellent attention to detail and organizational skills;
• Ability to manage multiple document flows simultaneously and work with structured data;
• Basic understanding of the iGaming market and how game providers operate (will be a plus but not mandatory).

Nice to Have:

• Experience working with game/content providers in the iGaming industry;
• Familiarity with contract lifecycle management tools or legal document workflows.

We Offer:

• No bureaucracy in decision-making and the opportunity to directly influence the product/project;
• Opportunities to learn or teach - we support internship and mentorship programs;
• Freedom to bring your ideas to life through your own initiatives;
• A supportive environment and a team that builds truly great products that change the market;
• Competitive salary based on IT/iGaming market standards + a full benefits package);
• A comfortable office in the center of Kyiv (walking distance from Zvirynetska/Lybidska metro) with a panoramic green terrace. The blackout issue is 100% solved;
• Paid vacation - 17 working days per year, with the ability to (almost) unlimitedly carry over unused days from the previous year;
• Extra days off - for special occasions such as weddings, childbirth, emergencies, and more;
• Referral bonus - we truly value when teammates refer their friends. In addition to working with a trusted person, we also reward you with a bonus;
• Relocation support - moving to a new city can be stressful and expensive, so we offer a relocation bonus to make the transition smoother.

Product company BETER announces a vacancy for a DevOps Engineer to develop and maintain infrastructure using modern technologies and practices. If you are interested in developing and automating infrastructure based on Terraform, managing containers using Kubernetes (especially AWS EKS), writing Helm charts, programming in Python, and using GitOps and GitLab CI, then this position is for you.

Necessary skills and requirements:
- Experience in infrastructure development and management using Terraform.
- Deep knowledge of Kubernetes, in particular AWS EKS, and the ability to work with Helm charts.
- Ability to program in Python for automation and development of DevOps tools.
- Experience in using GitOps and developing CI/CD pipelines based on GitLab.
- Knowledge and experience in working with tools such as ELK, Prometheus, and Grafana for monitoring and analysis.
- Ability to develop and maintain DevOps standards to improve infrastructure efficiency and reliability.

It will be a plus:
- Experience using other infrastructure coding tools such as Ansible or Puppet.
- Experience in implementation and configuration of distributed tracking systems (distributed tracking systems), such as Jaeger or Zipkin or their analogs.
- Experience with Operator Lifecycle Manager.
- Experience in using Elasticsearch Index Lifecycle Management, Data Tiers.
- Experience in developing and maintaining microservices in the AWS environment.
- Knowledge of programming languages other than Python for automation and tool development.
- Experience in working with containers, databases, and other AWS services.
- Higher technical education or equivalent work experience.
- The constant search for an answer to the question "why" and "how to do better", but at the same time critical thinking to understand when it is rational to do it "better".

Duties:
- Infrastructure development, configuration, and support using Terraform.
- Management and orchestration of containers based on Kubernetes (AWS EKS) and writing Helm charts.
- Development and support of tools for automation of deployment and monitoring.
- Implementation and development of GitOps standards and CI/CD processes based on GitLab.
- Configuration of logging and monitoring systems based on ELK (Elasticsearch, Logstash, Kibana), Victoria Metrics, and Grafana.
- Active participation in improving the company's infrastructure and development processes.
- Development and implementation of distributed tracking systems (distributed tracking systems), if necessary, and knowledge of such systems as Jaeger or Zipkin.
- Help in finding bottlenecks and performance problems, profiling requests to the DB, or to message brokers.

What and how do teams work?
- Programming languages: .net core, PHP, node.js, python.
- Containerization and orchestration: Docker, Docker-Compose, Kubernetes (AWS EKS), Helm.
- Cloud services: AWS (S3, RDS, EC2, etc.).
- Monitoring and analytics: ELK (Elasticsearch, Logstash, Kibana), Victoria Metrics, Grafana.
- Versioning and CI/CD: GitLab CI.
- Non-RDBMS: Redis sentinel, MongoDB, Clickhouse.
- Message queues: Kafka (MSK).
- IoC tools: Terraform, Ansible, Helm, OLM.
- GitOps is soon..

We offer:
- Ability to work remotely.
- Competitive and timely payment for services.
- Flexible work schedule.
- Personal mentoring and coaching.
- Team building and corporate events.
- 100% paid sick leave.
- 20 working days of paid vacation.
- Paid child care leave.

• Project Description:

  The core business of our client is in operating a power exchange for Central Western Europe, the United Kingdom and the Nordic countries.
  The company develops own cloud platform which enables operation activity of the business.
  Platform aiming at managing local flexibility trading between Flexible Service Provider and TSOs / DSOs fostering renewable and demand response integration into the grid and coordinating TSO and DSO flexibility needs.
  You will join an agile team responsible for the development, test, configuration and deployment of a market platform hosted on the Cloud (AWS, GCP) and based on a Kubernetes cluster.
   

• Responsibilities:

  Designing / Developing / Testing micro services solution following the guidelines from product/project management within an Agile/Scrum framework.
  Maintain the devops & quality processes and be accountable for its application all along the development lifecycle through code reviews.
  Supporting the product owner and the project manager in the creation, description, refinement of the user stories / tasks managed in the product backlog
  Develop, test and validate proof of concept or architectural design patterns.
  Providing support for technical proposals (technical solution definition and estimates) and demonstrations to potential customers/partners
   

• Mandatory Skills Description:

  PhD or Engineering Master degree in computer science with significant professional experiences ideally in the energy sector
  6+ years of professional experiences on software development
  Used to work in an Agile/Scrum framework
  Good communication and presentation skills (oral and written)
  Experiences with solutions using Time series (meter data) management
  Strong technical expertise one the tech stack below:
  - Software development: JS, TypeScript
  - Front-end: Angular, React
  - Back-end: NodeJS, Express.JS
  - Database: PostgreSQL
  - DevOps and CI/CD: gitlab, Jenkins
  - Deployment: Docker, Kubernetes (EKS)
   

• Nice-to-Have Skills Description:

  Knowledge of micro services and event driven architectures principles and associated design pattern in a cloud AWS environment.
  Technical expertise one the tech stack below:
  - Front-end: Next.JS
  - Database: NoSQL (Elasticsearch, Kafka)
  - Software test: Cypress, Postman
  - DevOps and CI/CD: gitlab, Jenkins
  - Deployment: AWS, GCP, Docker, Kubernetes (EKS)

Lead Generation Specialist (IT Sales)
Part-time | Remote | Long-term
 

OnePlusOne Solutions is looking for a proactive and detail-oriented Lead Generation Specialist to help us grow our pipeline and bring in new clients through Upwork and other online channels.

We’re a flexible international team working on design, development, and iGaming projects — and we’re looking for someone who’s ready to grow with us.
 

What you’ll do:

• Search and bid on relevant jobs on Upwork from our verified agency profile
• Research and engage potential leads on LinkedIn and other platforms
• Identify and qualify potential clients through multiple channels
• Track and enter lead data and activity in HubSpot
• Keep documentation and reporting organized and up to date
• Conduct intro calls with potential clients and pass warm leads to the team
• Collaborate closely with management to adjust strategies and priorities

Requirements:

• Experience in lead generation and bidding on Upwork
• Confident communication skills for conducting intro calls with clients
• Basic understanding of IT services and outsourcing
• Proficiency in English (B2+ or higher), especially in written and spoken communication
• Attention to detail, structured workstyle, and consistency in reporting
• Experience with HubSpot (or willingness to learn quickly)
• Strong self-management and reliability

Preference will be given to female specialists, but all qualified applicants are welcome.

Format: Part-time, remote
Potential for long-term collaboration and growth

We are looking for a Customer Support team player who will be an integral part of the memoryOS team and deliver exceptional service to our users.
 

We’re a remote team of 30+ diverse, like-minded professionals, united in solving the problem of the forgetting curve.
 

As part of our team, you will manage a high volume of customer messages in Intercom, swiftly resolve issues, and effectively communicate key findings to drive continuous improvement.
 

Your ability to analyze feedback, refine communication approaches, and maintain a top-quality resolution time is essential to our mission of making it easier for people to remember what’s important.
 

Are you ready to have a chance to significantly impact our users’ lives by being part of a revolutionary approach to learning? Apply now!

Who are we?

memoryOS makes it easy for people to remember what’s important. Proven learning and memory techniques are merged with duolingo-like gamified e-learning with patented virtual mind palace tech. Co-founded by 2X World Memory Champion — Jonas von Essen.

We are proud to be the Most Funded App on Kickstarter. memoryOS was featured on TechCrunch and recognized by Google Brands Accelerator as “light years ahead of any other company in memory space.”

What you’ll be working on

• Respond to customer inquiries daily via Intercom promptly and accurately.
• Able to fully function within Intercom. Know how to increase productivity by automating processes, creating macros, and tracking analytics via Intercom to increase productivity metrics like first response time.
• Embed cutting-edge automated response systems with trained AI.
• Troubleshoot and resolve customer issues related to account management, billing, app usage, and more.
• Document valuable customer interactions and feedback to improve the memoryOS experience. Log these and communicate them to the team in a self-regulated manner.
• Continue to train personal customer success knowledge (wisdom) to help ever-better the customer support team how to excel in handling inquiries, resolving issues, and maintaining high customer satisfaction.
• Maintain fast response speed and high customer satisfaction ratings and contribute to overall customer loyalty and retention.
• Collaborate with the Product and Marketing Teams to identify the best insights from feedback. Also, the areas of their application.

You will also get

• Transparent management and regular feedback.
• Significant opportunities for professional growth and impact on product development.
• Enjoy a vacation and paid sick leave days to relax every year.
• Fully remote: you’re free to choose your productive work time and place.

About you

• 3+ years of experience in Customer Success or Customer Support, with at least 1 year in a startup environment.
• Expert proficiency in Intercom, including analytics, macros, and ticketing system management.
• Strong analytical skills with a data-driven approach to problem-solving and process improvement.
• Ability to work independently with responsiveness and high responsibility, stepping up in times of need while collaborating effectively in a team-oriented environment.
• Highly empathetic, patient, and committed to exceptional customer service.
• A strong passion for technology, with a keen interest in learning and teaching others about our product.
• Experience of 2+ years with AI tools (such as ChatGPT) is highly important for information analytics and structuring.
• Proficiently apply Intercom’s tools, like Fin AI.
• Exceptional fluency in English, especially written English (C1)

Getting the job

Enjoy building a top-level product with us while gaining extensive professional experience in a company with an important mission.

Step by step for this position:

1. Interview with Recruiter (up to 45 min): Position discussion and check experience.
2. Interview with Recruiter and Team Lead (1 hour): Check basic competencies, culture fit, and a detailed сase approach to identify experience.
3. Debrief interview with CEO and Team Lead (30 min): Summarize experience and assess alignment with the company’s values, culture, and strategic goals.
4. Referral: Recommendations from the previous workplace.
5. Offer call with HR (30 min): Discussion of a Job Offer Proposal.

We look forward to receiving your application!

About the Company:

Ultiself is the #1 app for biohacking and self-improvement on the App Store and Google Play. The app uses AI to help people build daily routines to improve their mood, health, and productivity.

But Ultiself is more than just an app. We work on different health and wellness projects, including web platforms and mobile products. We partner with companies like RNK Health and Gaxos Health. Together, we work on topics such as: Fitness coaching, Personalized vitamin and supplement plans, Building a healthy lifestyle.
 

We are a fast-growing remote company. Our goal is to help people live better with the help of smart tools and technologies.

Who We Are Looking For:

We are searching for an Operations Manager who will help us organize, improve, and grow our daily operations. The ideal candidate is proactive, organized, and analytical, with experience in managing remote teams and working with digital products.

Requirements:

• 1+ year of experience as an Operations Manager or in a similar role (experience in startups is a plus)
• Experience working with remote teams and digital products
• Confident use of task management tools like ClickUp, Asana, or Jira
• Strong organizational skills and ability to set priorities
• Ability to analyze metrics and prepare clear reports
• Basic understanding of product development processes
• Ability to work independently and take initiative
• Good spoken and written English (B1+ or higher)
• Comfortable working in a fast-paced, multitasking environment
• Strong communication skills and ability to coordinate across teams

Responsibilities: 

• Manage and improve day-to-day operational processes
• Make sure the team follows standard procedures (SOPs)
• Coordinate communication between development, marketing, and support teams
• Set tasks, track progress, and keep project documentation updated
• Work in ClickUp and help the team stay on track with deadlines
• Analyze operations performance and prepare reports
• Suggest ways to reduce routine work and automate processes
• Help with cost tracking and tool optimization
• Support the hiring and onboarding of new team members
• Monitor customer support quality and turn feedback into improvement tasks

Interview Process:

1. HR Interview – 30 minutes
2. Interview with Operation Manager – 45 minutes
3. Final Interview with CEO – 15 minutes

Work Conditions

• Full-time, remote position (you must be available at least until 2:00 PM NYC time / 21:00 Kyiv time).
• Salary: Up to $1500/month (commensurate with experience).
• 5 paid sick days, 20 paid vacation days per year after probation.
• 2-3 month probationary period.

We will get in touch within 3 working days if your profile matches the role.

We look forward to hearing from you!